Organise all store operations and allocate responsibilities to other staff members. Supervise and guide staff towards maximum performance. Prepare and control the store’s budget aiming for minimum expenditure and maximum efficiency Analyse sales and revenue reports and make forecasts. Monitor stock levels and purchases and ensure they stay within budget. Help to maintain accurate inventory. Unpacking and counting deliveries. Engaging with service providers and suppliers. Ensure high levels of customer satisfaction through excellent service and deal with any complaints. Develop customer relations. Inspect the areas in the store and resolve any issues that might arise. Maintain outstanding store conditions and visual merchandising standards. Implement monthly promotions and ensure all POS advertising is adequately posted. Ensure the store fulfills all legal health and safety guidelines. Working through the end-of-day tick list, ensuring the shop is prepared for the following day. Actively drive and enrich product knowledge by engaging with shop material and literature on stationery topics.
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