Bookings Coordinator
16 days ago
Melton Mowbray
\n Are you organised, confident speaking with customers and comfortable juggling a busy workload? \n You’ll coordinate bookings for services, working closely with customers, drivers and the operations team to keep everything running smoothly. \n This would suit someone who enjoys a varied administration and customer service role, takes pride in accuracy and can respond calmly when plans change. \n Location: Near Melton Mowbray - office based (own transport is essential due to the location) Hours: Monday-Friday, 8am - 4pm, 40 hours per week, with a paid 30 mins lunch break \n Salary and benefits \n\n • £28,000-£30,000 per annum (DOE)\n, • Paid lunch break.\n, • Company pension.\n, • On-site parking.\n, • Casual dress.\n, • Opportunities for professional development and career progression.\n, • Supportive, collaborative working environment.\n\n The role \n You’ll be a key point of contact for customers and help coordinate the daily service schedule. Your responsibilities will include: \n\n • Taking and scheduling booking.\n, • Accurately recording bookings and keeping customer information up to date.\n, • Answering telephone and email enquiries, providing information on pricing, availability and schedules.\n, • Liaising with drivers, dispatchers and the operations team to coordinate collections and service delivery.\n, • Keeping customers informed of booking changes or delays.\n, • Resolving booking queries and supporting customers with any issues.\n, • Assisting with invoicing, billing and booking reports.\n, • Providing general administrative support to the Operations Manager.\n\n About you \n You’ll bring a customer-focused approach, strong organisation skills and the ability to prioritise tasks in a busy environment. \n We’re looking for someone with: \n\n • Excellent attention to detail and accurate administration skills.\n, • A confident telephone manner and clear written communication.\n, • The ability to manage several tasks and adapt to changing priorities.\n, • Basic knowledge of Microsoft Outlook, Excel and Word.\n, • A proactive approach to solving problems.\n, • The ability to work independently and as part of a team.\n\n Previous experience in bookings, scheduling, customer service or administration is essential.