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  • Front Office Assistant Nights
    Front Office Assistant Nights
    18 hours ago
    Full-time
    Liverpool

    JOB OVERVIEW To co-operate and work with departmental colleagues and team members across the business, carry out tasks as designated and manage the practical aspects of overnight guest service in an organised, structured and professional way. As a key point of contact throughout the night, you will create a calm, welcoming and reassuring environment for our guests. You will manage late arrivals and early departures, respond to guest enquiries and concerns, and ensure the property remains safe, secure and well-presented while most guests are asleep. Night shifts require confidence, sound judgement and the ability to work independently. Alongside delivering genuine, memorable hospitality, you will complete night audit and reconciliation procedures, monitor the property, respond appropriately to incidents and emergencies, and prepare the operation for the following day. To carry out all tasks and procedures in line with statutory requirements and ensure that customer service is provided in line with the business and performance objectives of the Hotel. DUTIES AND RESPONSIBILITIES Overnight Reception & Guest Experience • Welcome guests with warmth, authenticity and a personalised approach, including late arrivals and early departures. • Complete check-in and check-out efficiently using the hotel’s property management system (PMS). • Manage overnight reservations, room allocations, guest requests, telephone calls and enquiries. • Provide local knowledge and practical assistance, including transport and onward-travel information. • Handle billing, payments, deposits and other reception procedures accurately and securely. • Resolve guest concerns promptly and professionally, escalating serious or unresolved matters in line with procedure. • Maintain a visible and approachable presence in reception and other guest areas throughout the night. • Manage quiet-hours concerns sensitively and take appropriate action to protect the comfort of all guests. Night Audit & Financial Controls • Complete the night audit accurately and within the required timeframe. • Reconcile payments, postings, cash, card transactions and relevant reports, investigating and reporting discrepancies. • Ensure all charges, adjustments and allowances are supported, recorded and authorised in line with procedure. • Prepare and distribute required overnight and daily reports, protecting guest and business information at all times. • Maintain secure control of cash, keys, access cards and other property assets. Safety, Security & Emergency Response • Monitor the property, entrances, public areas and security systems, completing scheduled patrols and checks where required. • Control access to the building and challenge or report suspicious activity appropriately. • Respond calmly and promptly to fire alarms, medical situations, disturbances, evacuations and other incidents in line with training and property procedures. • Contact emergency services, security support, the manager on duty or senior leadership when required, and maintain clear incident records. • Follow lone-working, safeguarding, key-control, data-protection and health and safety procedures. • Identify and report maintenance, safety or security concerns, taking immediate action where necessary to reduce risk. Food & Beverage Service and Morning Readiness (where applicable) • Provide overnight drinks, snacks or light food in line with the property’s service offer and licensing requirements. • Follow food safety, allergen, hygiene and responsible-service procedures at all times. • Maintain cleanliness, presentation and replenishment of reception, lobby and relevant food and beverage areas. • Support early breakfast preparation, coffee service, grab & go or other opening tasks where required. • Complete agreed set-up tasks so the property is ready for the morning team and arriving guests. General Operations & Team Support: • Work flexibly across operational areas depending on guest and business needs. • Complete routine overnight tasks, checks and cleaning duties to the required standard. • Record all incidents, guest feedback, outstanding actions and operational issues clearly. • Provide a thorough handover to the incoming team, highlighting anything requiring follow-up. • Maintain a positive, supportive and inclusive team environment. • Follow all hotel policies, procedures and brand standards, and complete required training. Other • While this job description is intended to be an accurate reflection of the duties involved with this position, the company reserves the right to add, remove or alter duties when business need dictates. REQUIRED KNOWLEDGE, SKILLS & EXPERIENCE FOR THIS ROLE Experience: • Previous hotel reception or guest service experience. • Experience working night shifts or completing night audit procedures is desirable. • Experience using PMS and payment systems. • Experience in food and beverage service is desirable where relevant to the property Skills: • Passion for hospitality and delivering memorable guest experiences. • Calm, confident and reassuring manner, particularly when working independently or responding to incidents. • Strong communication skills and confidence in guest interaction. • Good numerical accuracy, attention to detail and ability to follow financial controls. • Ability to prioritise, multi-task and make sound decisions under pressure. • Reliable, adaptable and comfortable working overnight hours. • Willingness to learn across multiple operational area

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  • Tutor - Accountancy & Finance
    Tutor - Accountancy & Finance
    2 days ago
    £50000–£55000 yearly
    Full-time
    Liverpool

    ACCOUNTANCY TUTOR Liverpool & Manchester | £50,000–£55,000 Travel between both is required - driving licence not essential as city centre based centres. Are you a qualified accountant who enjoys explaining things, supporting colleagues and helping others succeed? This Accountancy Tutor opportunity could be your next career move. An established professional training provider is looking for a warm, approachable Accountancy Tutor to join its team across Liverpool and Manchester. Newly qualified applicants are welcome, and previous teaching experience isn’t essential. Whether you’re working in accountancy practice or a corporate finance team, this role offers the chance to use your knowledge to help others achieve their qualifications. The Accountancy Tutor Opportunity As an Accounting Tutor, you’ll support learners studying accountancy qualifications including Apprenticeships, AAT, ACCA and CIMA. You’ll teach classes of approximately 20–30 people, making technical subjects understandable and helping students build confidence ahead of their exams. Your responsibilities as an Accountancy Trainer will include: • Delivering engaging lessons with clear explanations and practical examples., • Supporting learners with different levels of knowledge and confidence., • Preparing lessons, course packs and exam preparation materials., • Marking papers and providing constructive feedback., • Encouraging learners and helping them stay motivated. About You You don’t need to be an experienced Finance Tutor. You may have enjoyed mentoring trainees, training new starters or explaining accounting concepts to colleagues and now want to make that a bigger part of your career. For this Accountancy Tutor position, we’re looking for someone who: • Has completed their AAT, ACCA or CIMA qualification, with all required exams passed., • Communicates clearly and can explain complex ideas in a straightforward way., • Is warm, friendly, patient and approachable., • Has a real passion for helping people learn., • Is keen to develop their confidence leading a classroom., • Can travel reliably to both Liverpool and Manchester training centres. Previous experience as an Accounting Trainer, tutor or workplace mentor would be an advantage. Finalists may be considered for interview, but all required exams must be passed before a job offer can be made. Salary and benefits • £50,000–£55,000 salary., • Annual salary reviews in January., • 30 days’ annual leave plus bank holidays., • Additional paid Christmas shutdown days., • Pension scheme., • Private medical insurance., • Career progression opportunities across the group. An enhanced DBS check is required. The employer cannot provide visa sponsorship. Interested in becoming an Accountancy Tutor? Please apply with your CV. We’d love to hear what appeals to you about teaching and any experience you have of helping others learn, whether in a classroom or at work.

    Immediate start!
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  • Maintenance Technician
    Maintenance Technician
    1 month ago
    £2000–£2500 monthly
    Full-time
    Liverpool

    Responsibilities: • Carry out repairs across multiple properties: plumbing (leaks, taps, showers, toilets), electrical basics (lights, sockets, fans), carpentry (doors, cabinets, wardrobes), and general fixes (walls, tiles, blinds, furniture), • Attend to urgent issues quickly, especially around guest turnovers (e.g. no hot water, broken locks, leaks), • Carry out routine property checks between guest stays to catch and fix small issues before they escalate, • Fix furniture, fittings, and fixtures (dining chairs, wardrobes, cupboard hinges, shower screens, etc.), • Handle basic boiler/heating troubleshooting and liaise with contractors for bigger jobs, • Keep a record of completed and outstanding jobs across properties, • Occasionally assemble or install furniture and fittings Requirements: • Solid all-round maintenance/handyman experience (plumbing, electrics, carpentry), • Own tools and reliable transport, as work is spread across multiple properties in Liverpool, • Able to prioritise and manage your own schedule across various sites, • Good problem-solving skills and comfortable working independently, • Flexible and responsive, as some issues need same-day attention (especially around check-in/check-out) This is a great opportunity to join a growing hospitality business in Liverpool, working across a varied property portfolio with real ownership over property upkeep.

    Immediate start!
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  • Property Assistant
    Property Assistant
    2 months ago
    £20–£25 hourly
    Full-time
    Liverpool

    1. I’m looking for a reliable property assistant in Liverpool to help with the day-to-day running of a small number of rental properties., 2. The role is practical and varied. You’ll mainly be helping with keys, cleaning, property checks and viewings., 3. Duties will include:, 4. Meeting tenants and attending property viewings, 5. Opening up properties and showing people around, 6. Collecting and managing keys, 7. Cleaning and preparing properties between tenants, 8. Checking that windows and doors are properly locked after viewings, 9. Making sure lights, heating and electrical appliances are switched off when appropriate, 10. Checking that the property is left secure and tidy, 11. Returning keys to the agreed secure location after use, 12. Reporting any damage, maintenance issues or anything unusual, 13. General property checks when required, 14. You’ll need to be reliable, trustworthy and comfortable working independently. Attention to detail is important — particularly when securing properties after viewings., 15. A driving licence would be useful but isn't essential if you can travel around Liverpool reliably., 16. Pay starts at £20 per hour, with an immediate start available for the right person., 17. If you're interested, please get in touch with a little information about yourself, your experience and your availability., 18. Location: Liverpool, 19. Immediate start available.

    Immediate start!
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