East Grinstead
Who we are Southern Sheeting Supplies is a family‑run business specialising in high‑quality roofing and sheeting materials. We supply roofing contractors, builders, farmers, building owners, and the domestic market, delivering reliable products backed by expert advice and exceptional service. With a strong reputation for reliability and personalised support, Southern Sheeting has become a trusted supplier within the industry, built on long‑term customer relationships and a commitment to excellence. Our commitment to service excellence is reflected in our consistently strong Trustpilot reviews and customer feedback. Role Overview • Act as a primary point of contact for trade and retail customers, providing expert guidance on sheeting and roofing solutions, • Advise customers on product selection based on technical requirements, specifications, regulations, and budget considerations, • Deliver consistently high‑level customer service, ensuring repeat business and long‑term customer loyalty, • Manage sales orders end‑to‑end, ensuring accuracy, efficiency, and compliance with company processes, • Handle cash transactions, card payments, invoicing, and associated documentation with precision, • Confidently respond to complex product and technical queries, resolving issues professionally and effectively, • Proactively identify upselling, cross‑selling, and value‑added opportunities during customer interactions, • Build, maintain, and grow strong relationships with key customers and regular trade clients, • Support daily trade counter operations, ensuring the area remains clean, organised, and customer‑ready at all times, • Contribute to product knowledge sharing, best practice, and continuous improvement within the team, • Engage in ongoing product training to stay current with industry developments and innovations Experience & Skills Required • Minimum 5 years’ proven experience in a sales‑focused role, ideally within a trade or B2B environment, • Strong background within the roofing, construction, or building materials industry (Preferred), • Demonstrated ability to manage customer relationships and influence purchasing decisions, • High level of confidence providing technical product advice and recommendations, • Excellent communication skills with a professional, customer‑focused approach, • Commercial awareness and a proactive mindset toward sales growth, • Strong problem‑solving skills and attention to detail, • Comfortable working with minimal supervision and taking ownership of outcomes, • Good IT skills and experience using sales systems or order‑processing tools Why Join Southern Sheeting • Opportunity to play a key role within a well‑established, respected family business, • High level of trust and autonomy in how you manage customer relationships, • Ability to use your industry expertise to directly influence sales performance, • Supportive team environment with a strong focus on long‑term success and customer satisfaction What's in it for you • A trusted, influential position within a well‑established family business where experience and commercial judgement are genuinely valued, • Scope to take increasing ownership of customer relationships, repeat trade accounts, and overall sales performance, • A role where consistent results, product expertise, and customer loyalty are recognised and rewarded, • The opportunity to grow your impact over time by contributing to sales growth, customer retention, and best practice across the team, • A loyal and established customer base that values long‑term relationships over transactional selling, • Ongoing product and industry training to support your development and keep your expertise current, • A sales‑focused environment where performance is supported through a bonus and commission‑aligned structure, • Long‑term stability with a company known for reliability, personalised service, and strong customer feedback on Trustpilot, • A competitive salary, complemented by a performance‑related bonus scheme that rewards consistent performance. Southern Sheeting Supplies is an equal opportunities employer. We are committed to creating an inclusive and supportive working environment where everyone feels valued, respected, and able to perform at their best. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity or expression, race, religion or belief, sexual orientation, or background.
