Dynamics 365 Functional Analyst
hace 4 días
Wales
Job Title: D365 Functional Analyst Location: Fully Remote home working (4 trips to South Wales annually) Salary: £46,000 per annum + company bonus option The role The role focuses on the support, optimisation and continuous development of the Divisional Microsoft Dynamics 365 system. This role sits at the centre of a global organisation operating across 12 business units and supporting over 650 users on the latest version of Dynamics 365 CRM. You’ll be part of a small, focused team (2 people) responsible for maintaining and developing CRM functionality at a divisional level. The work is 80% configuration and 20% support, with the service desk handling standard user queries. Responsibilities • Analyse business requirements and translate them into CRM solutions using configuration, workflows, and automation., • Configure D365 entities, forms, business rules, views, and dashboards to meet functional needs., • Manage user access, permissions, and data structures, including master data items and product or contract configurations., • Investigate and resolve escalated issues relating to CRM functionality, integrations, or data integrity., • Work with developers and vendors to implement technical solutions., • Provide expert guidance on CRM capabilities and limitations., • Reduce manual tasks through intelligent use of CRM features and integrations., • Deliver training sessions and create user guides to improve CRM adoption., • Act as a point of contact for CRM-related queries and troubleshooting., • Monitor system health, data integrity, and performance metrics., • Develop prompts, templates, and use cases that leverage Copilot across Outlook, Teams, Excel, and Dynamics 365., • Test, document, and deploy CRM changes into production following agreed processes., • Monitor system adoption and performance, providing insights and recommendations for improvement., • Support integration points with tools such as Experlogix SmartFlows, ClickDimensions, and external web forms., • Contribute to wider data and CRM initiatives across the organisation, helping standardise and streamline business processes. Technology Environment • Microsoft Dynamics 365 CRM (latest release), • Experlogix SmartFlows for process automation and document generation, • ClickDimensions for marketing automation, • External web forms integrated with D365, • Power Platform including Power Automate and citizen developer enablement, • Three data centres across the US, Europe, and Southeast Asia Experience needed • Experience in a 2nd line support OR as a super user, • MS Dynamics CRM expertise, • Experience with data transfer tools, • Experience of configuration, • Understanding of master data, • Understanding of change management, • Strong analytical skills Nice to Haves • Experience with programming languages (C#, Javascript), • Experience in SQL and SSRS, • Hands on experience with Microsoft Co-pilot Why Join? • Exposure to a large-scale, global D365 environment with varied requirements, • Be part of the Autopilot global rollout, • Opportunity to drive CRM configuration and process improvement rather than purely support work, • Be part of an organisation committed to automation, data integration, and citizen-led development, • Work across multiple business units, gaining experience with different operating models and regions, • Stable business-as-usual environment with a focus on continuous enhancement, not firefighting Remuneration • Permanent contract, • Annual bonus dependent on company performance. Pays up to 15%., • 24 days annual leave plus bank hols, • Pension 5% employer and 4% employee, • 4 x salary life assurance, • Cycle to work scheme, • Retailer discounts, • Employee Assistance Program, • Annual Pay Review For immediate consideration please send your CV in today