Activity and Leisure Manager
1 month ago
Troutbeck Bridge
At Parkdean Resorts, we’re looking for a proactive, safety‑focused, and energetic Activity & Leisure Manager to lead the swimming pool, leisure facilities, and activities programme across the park. This is a hands‑on leadership role ideal for someone passionate about delivering outstanding guest experiences in a safe, fun, and well‑managed environment. As an Activity & Leisure Manager, you’ll oversee the day‑to‑day operation of the swimming pool and activities programme. You’ll ensure all leisure facilities operate safely, compliantly, and to the highest standard, while motivating and developing the leisure and lifeguard team. You will create a memorable, engaging experience for every guest who visits our pool and activity areas. What you will be doing... Deliver a high‑quality swimming pool and activities programme with engaging, fun, and inclusive guest experiences. Maintain a safe environment for guests and team members, ensuring correct use, handling, and storage of equipment, chemicals, and plant rooms. Oversee daily management of all leisure facilities, including the swimming pool and activities programme. Ensure pool plant, safety systems, and equipment are well‑maintained and managed in line with the SPLASH manual and company standards. Ensure Lifeguards are fully trained, qualified, and compliant with RLSS and STA requirements. Carry out and oversee water quality and chemical testing in line with operating procedures. Lead, motivate, and support the leisure and lifeguard teams, including conducting regular 1‑2‑1s. Contribute as part of the Wider Heads of Department team to deliver park‑wide success. Maintain a high standard of presentation, cleanliness, and safety across all activity and leisure areas. Monitor performance and guest feedback to continuously enhance the activity schedule and participation levels. Undertake continuous professional development in key areas such as customer care, pool plant, lifesaving skills, and health & safety. About you... A valid NPLQ Lifeguard qualification, or are a strong swimmer willing to complete the qualification. Experience managing, coaching, and developing a team in a leisure or customer‑focused environment. Excellent relationship‑building skills and confidence working with internal teams and external guests. Strong commercial awareness with the ability to maximise participation and satisfaction. NPLQ Trainer Assessor qualification (desirable). Pool Plant Operations qualification (desirable). A valid First Aid at Work certificate. Flexibility to work varied days including weekends, evenings, and bank holidays. A customer-focused mindset and passion for delivering memorable guest experiences. So, why Parkdean Resorts? Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer: The chance to develop your skills and boost your career across our 65 parks – we’ve got your back when it comes to training! You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority. A 50% discount for you and a 25% discount for friends and family when booking your holiday with us. A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities. Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you. We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come. Are we the right fit for you? At Parkdean Resorts, every park is a place to start something great; a place where you can develop your skills, take on new challenges, and thrive alongside a team that supports you every step of the way. Our parks create meaningful memories for our guests and know that great service is more than a smile - it’s understanding the value of every moment. Because it’s not just what we do, it’s who we are. Join a team that puts heart into every holiday. Be the Heart of the Park. Parkdean Resorts takes safeguarding seriously therefore background checks including DBS (or equivalent) will be carried out if appropriate. We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests as part of the recruitment and assessment process, please contact Roisin at (email address removed)
