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  • Customer Relations Officer
    Customer Relations Officer
    hace 17 días
    £30000–£35000 anual
    Jornada completa
    Kinsley

    Provide customer liaison support for MC&C Utilities’ Cadent mains replacement programme, ensuring customers are informed, supported and treated in accordance with the CMO Customer Minimum Standards. Work closely with the Contract Manager, Project Manager, Site Managers and planning team. Responsibilities include: • Complete CARE requirements on all projects and support D+1 customer contact close-out., • Achieve 80% Walk Off completion, including successful visits and capture of customer scores., • Issue customer letters and drop cards within the required notification timescales., • Conduct customer visits, surveys and courtesy calls, turning feedback into practical improvements., • Take ownership of customer enquiries and complaints, working with the customer call centre to achieve Day+1 resolution., • Escalate major complaints, recurring issues and service failures, agreeing resolutions with customers and client stakeholders., • Support vulnerable customers in accordance with GSOP3, coordinating replacement gas supplies when requested., • Liaise with planning to identify projects requiring CLO attendance., • Walk sites before work starts and when sites close, reporting or escalating hazards and HSEQ near misses., • Monitor customer experience KPIs, analyse failure trends and compile monthly reports., • Promote a customer service culture across operational teams.

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  • Deputy Manager
    Deputy Manager
    hace 2 meses
    £14.5–£15.5 por hora
    Jornada completa
    Cudworth

    We are seeking an energetic and dedicated Deputy Manager to join our vibrant Children's Nursery team. In this pivotal role, you will support the Nursery Manager in overseeing daily operations, ensuring a safe, nurturing, and stimulating environment for children. Your leadership will inspire staff, foster excellent communication with parents, and uphold high standards of childcare and early childhood education. This is a fantastic opportunity for someone passionate about child development and eager to make a positive impact in young lives through dynamic management and hands-on involvement. Responsibilities • Assist the Nursery Manager in supervising daily nursery activities, ensuring smooth operations and compliance with regulatory standards., • Lead and motivate a team of childcare professionals, promoting teamwork, professional development, and a positive work environment., • Oversee the implementation of age-appropriate learning programs that support early childhood development and foster curiosity., • Maintain open and effective communication with parents and guardians, providing updates on children's progress and addressing concerns promptly., • Ensure health, safety, and hygiene protocols are rigorously followed to create a secure environment for children and staff alike., • Support staff recruitment, training, and performance appraisals to uphold high standards of childcare delivery., • Manage administrative tasks such as record keeping, scheduling, and ensuring compliance with licensing requirements. Qualifications • Proven management experience within a nursery or childcare setting, demonstrating strong leadership skills., • Extensive experience working directly with children in early childhood education or childcare environments., • Knowledge of nursery regulations, health & safety standards, and best practices in childcare management., • Excellent communication skills in English, with the ability to engage effectively with children, parents, and team members., • Strong organizational skills with attention to detail in record keeping and operational procedures., • Childcare qualifications such as NVQ Level 3 in Childcare or equivalent are preferred., • Valid driving license is advantageous for operational flexibility when required. Join us to be part of a passionate team committed to nurturing young minds! We value energetic leaders who thrive on making a difference every day while fostering a safe, engaging space for children’s growth and development. Work Location: In person

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