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Job Title: Shopkeeper – Retail and Wholesale Location: Milton Keynes Employment Type: Full-Time, Permanent Annual Salary: £31,300 Working Hours: 37.5 hours per week Work Schedule: Flexible shifts, including Nights, weekends where required Job Description We are seeking an experienced, motivated and responsible Shopkeeper to oversee and manage the daily operations of our retail establishment. The successful candidate will be responsible for managing stock, supervising staff, maintaining excellent customer service, monitoring financial performance and ensuring the efficient operation and continued growth of the business. Key Duties and Responsibilities * Manage and coordinate the day-to-day activities of the shop, ensuring smooth and efficient operations. * Identify market trends, assess customer demand and make decisions regarding product selection, pricing and business development. * Develop and implement strategies to improve sales, profitability, customer satisfaction and the shop's market position. * Determine staffing requirements, prepare staff rotas, allocate duties and oversee employee training and performance. * Supervise stock levels, monitor inventory, place supplier orders and ensure sufficient merchandise is available to meet customer demand. * Maintain positive relationships with suppliers, negotiate purchasing arrangements and authorise payments for goods received. * Set competitive selling prices, monitor profit margins and support effective financial management. * Maintain accurate sales, stock, financial and operational records. * Ensure products are appropriately displayed, advertised and promoted to maximise sales opportunities. * Monitor the quality of merchandise, identify damaged or unsuitable stock and maintain product standards. * Provide product information to customers and staff, resolve customer complaints and maintain high customer service standards. * Oversee shop security, cash-handling procedures and compliance with relevant health, safety and trading requirements. * Monitor business performance and recommend operational improvements to support long-term business growth. Essential Skills and Experience * Previous experience in retail operations, shop management or a similar customer-facing environment. * Good organisational, leadership and decision-making skills. * Ability to supervise staff, manage workloads and coordinate daily shop activities. * Understanding of stock control, purchasing, sales and basic financial record-keeping. * Strong communication and customer service skills. * Ability to work independently and take responsibility for shop operations. * Basic computer skills, including familiarity with point-of-sale systems and stock management. Qualifications Relevant experience in retail, wholesale or shop management is desirable. Additional training or qualifications in retail management, business administration or customer service would be advantageous. Salary and Benefits * Annual gross salary: £31,300 * Weekly working hours: 37.5 * Equivalent hourly rate: Approximately £16.05 * Employment: Full-time, permanent * Statutory annual leave and workplace pension, subject to eligibility * Opportunities for professional development and progression How to Apply Interested candidates should send their updated CV and a brief covering letter Application Deadline: 04/11/2026 Please include “Application for Shopkeeper Position” in the email subject line. We are an equal opportunities employer and welcome applications from suitably qualified candidates.
