Customer Sales Representative

Sales & Marketing

5 March 2025538 views

Expires in 14 days

**Job Title: Customer Service Representative**Location: Mid-town Manhattan
Company: Maxhypes Tours
**About Us:**Join our dynamic team at Maxhypes Tours: A travel, tourism and hospitality company, where we create unforgettable experiences for our clients. We are seeking dedicated Customer Service Representatives who are passionate about travel, and committed to delivering exceptional service.
**Key Responsibilities:**It will includes, but not limited to selling our Tour Experience Packages, ensuring full guest satisfaction with great customer service, and meeting sales targets.
Client Interaction:
You will engage with customers through phone, email, and in-person communications, thus providing detailed information about our products.

Sales Support:
Assist customers in selecting, and booking products tailored to their needs, and preferences.

Problem Resolution:
Address customer inquiries, and resolve issues related to bookings and/or cancellations.

Product Knowledge:
Maintain up-to-date knowledge of products, and company policies.

Customer Follow-Up:
After a Sale, you will follow up with customers to ensure their expectations were met, and gather feedback on their experiences.

Documentation and Record Keeping:
You will be responsible for maintaining accurate records of customer interactions, bookings, and feedback with proper handling of cash, credit card transactions, vouchers, and all devices.

Promotional Activities:
Inform customers about special offers, discounts, and promotions.

Feedback Collection:
Actively solicit customer feedback regarding their experiences, and service delivery.

Collaborate with Teams:
Work closely with our sales, marketing, and operations teams to ensure a seamless customer experience.

Training and Development:
Participate in training sessions to enhance your product knowledge and customer service skills.

Qualifications:
  • 🤝 Strong communication and interpersonal skills
  • 🗣️ Fluent in English (other languages will reflect a plus)
  • Passion for travel and tourism
  • 👍🏻 Ability to handle inquiries and resolve issues effectively
  • 👩‍💼 Detail-oriented with excellent organizational skills
  • 👨‍🏫 No experience needed: training is done post hire. (Previous experience in customer service or sales is a plus)
  • 🧑‍🎓 Education: High School / College Graduate and/or equivalent


Why Join Us?:
At Maxhypes Tours, you will be part of a vibrant team dedicated to providing exceptional customer experiences. We value our employees, and offer opportunities for growth and development.

How to Apply:
If you are enthusiastic about travel, and possess a customer-centric mindset, we want to hear from you! Please submit your resume, and a cover letter detailing your relevant experience.
Note:
  • Experience
    Not required
  • Languages
    English – Advanced
    Spanish – Advanced
  • Employment
    Full-time
  • Salary
    $5,500 – $9,500 monthly
  • Benefits
    Commission-based
  • Starting time
    Immediate start!

pin icon1330 Avenue of the Americas, Manhattan, 10019, New York

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Sales AgentNew York

TRAVEL, TOURISM & HOSPITALITY • 11-50 Employees

Hiring on JOB TODAY since March, 2025

✨ At Maxhypes Tours, you will be part of a vibrant team dedicated to providing exceptional customer experiences. We value our employees, and offer opportunities for growth and development.

MAXHYPES TOURS avatar icon
MAXHYPES TOURSActive 1 month ago
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