Customer Service / AP Clerk

Job Description Responsibility Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Review cancelation and renewal lists on a weekly basis to ensure retention and profitability. Share responsibilities of answering the phone. Maintain a strong work ethic with a total commitment to success each and every day.

We are currently seeking a dynamic and customer-oriented Optical Receptionist/Sales Person to join our team. As the first point of contact for our customers, you will play a crucial role in creating a positive and welcoming experience. Your responsibilities will include: 1. Customer Service: Greet and assist customers in a friendly and professional manner, providing information about our services and products. 2. Appointment Scheduling: Manage appointment bookings and reminders to ensure efficient flow in the optical center. 3. Sales: Assist customers in selecting eyewear, lenses, and accessories by understanding their needs, preferences, and prescription requirements. 4. Product Knowledge: Stay up-to-date with the latest eyewear trends and product offerings to provide accurate information and recommendations to customers. 5. Administrative Tasks: Handle administrative duties such as verifying insurance information, processing payments, and maintaining patient records. 6. Inventory Management: Monitor and maintain inventory levels, ensuring the availability of popular eyewear brands and styles. 7. Customer Follow-Up: Provide post-sales support and follow-up with customers to ensure their satisfaction with their eyewear. Qualifications: - Previous experience in a similar role, preferably in the optical industry.

Overview We are seeking a highly organized and detail-oriented Secretary to join our team at Golds Plumbing! The ideal candidate will play a crucial role in ensuring the smooth operation of our office by managing administrative tasks, supporting staff, and providing excellent customer service. This position requires strong communication skills, proficiency in software applications, and the ability to multitask effectively. Responsibilities - Manage and organize office files, ensuring all documents are accurately filed and easily retrievable. - Handle incoming phone calls and inquiries with professionalism, directing them to the appropriate personnel as needed. - Assist in scheduling appointments and maintaining calendars for staff members. - Utilize QuickBooks for basic accounting tasks and financial record-keeping. - Perform proofreading of documents to ensure accuracy and clarity before distribution. - Maintain office supplies inventory and place orders as necessary to ensure smooth operations. - Provide administrative support to various departments as required, including data entry and document preparation. - Communicate effectively with clients and visitors - Experience - Proven experience as a Secretary or in a similar administrative role is preferred. - Proficiency in using computer systems and software applications, especially QuickBooks. - Strong organizational skills with attention to detail for accurate file management and document preparation. - Excellent verbal and written communication skills to interact effectively with team members and clients. - Ability to work independently as well as collaboratively within a team environment. If you are passionate about providing exceptional administrative support and thrive in a dynamic workplace, we encourage you to apply for this exciting opportunity! Job Type: Full-time Pay: $21.00 - $35.00 per hour Expected hours: 40 per week Benefits: 401(k) Dental insurance Health insurance Paid time off Schedule: 8 hour shift Day shift Monday to Friday Morning shift Experience: Secretary: 1 year (Preferred) Ability to Commute: Long Island City, NY 11101 (Required) Ability to Relocate: Long Island City, NY 11101: Relocate before starting work (Required) Work Location: In person

Summary/Objective: The Employee Relations Manager is responsible for fostering a positive workplace culture, enhancing career development, and improving overall employee engagement. This role involves developing and implementing engagement strategies, overseeing disciplinary actions, and ensuring effective communication between employees and management. The ideal candidate will have a strong background in human resources, excellent interpersonal skills, and a proactive approach to addressing employee concerns and promoting a harmonious work environment. Classification: Non-exempt (overtime eligible) Hybrid Schedule – 3 Days in the office/2 days’ work from home 30% Travel throughout the RE portfolio Essential function/Responsibilities: duties include but are not limited to the following: • Create the training and development programs that will be implemented for the team members, including orientation, departmental training, legally required training, etc. Ensure this calendar continuously evolves and that there is consistent participation. • Develop and facilitate learning and development programs that align with the company's goals and employees' career aspirations. • Recommends resources to address development needs and monitor progress. • Identify training needs and coordinate professional development opportunities to support employee growth and satisfaction. • Plan and organize events, activities, and initiatives to foster team building and a positive company culture. • Work with the Executive Vice President of Human Resources and manage the disciplinary action process, ensuring fair and consistent application of policies and procedures. • Conduct thorough and objective investigations into employee complaints and allegations, ensuring all concerns are addressed promptly and fairly. • Maintain detailed records of all investigations, including findings and actions taken. Address and resolve employee conflicts and grievances in a timely and professional manner, maintaining a positive work environment. • Ensure that company policies and procedures are communicated effectively and adhered to by all employees. • Oversee the annual performance evaluation process, ensuring consistency and fairness. • Work with managers to ensure they provide constructive feedback and support employee development. • Track and analyze engagement metrics and trends, providing regular reports and recommendations to management. • Conduct data collection and analysis to support operational decisions. • Assist in succession planning. • Support the Human Resources team with department goals. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Competencies: • High attention to detail, especially when handling disciplinary actions and documentation. • Strong organizational and time management skills, with the ability to manage multiple priorities effectively. • Ability to analyze data, identify trends, and make informed recommendations. • Expertise in creating and implementing learning and development programs to enhance employee skills and career growth. • Skilled in guiding managers to provide effective and constructive feedback during performance evaluations. • Ability to conduct thorough and objective investigations and document findings meticulously. Education and Experience: •** Bachelor’s degree** in human resources, Business Administration, or a related field** is a must** • Background in Real Estate Property Management desired, Affordable Housing is a plus • SHRM/SPHR certification essential • Ideally be Bilingual - Spanish • Minimum of 3 years of human resources experience, focusing on performance, development, and disciplinary actions • Knowledge of the nine-box grid for talent management and succession planning • Strong understanding of employment laws and regulations

Bayside, Queens NY Insurance Client seeks a professional and customer-oriented Bilingual Receptionist (Korean/English) with at least 2 years of experience in handling phone calls and providing administrative support. All applicants MUST be fully fluent in KOREAN and English, possess excellent communication skills, and be able to manage front-desk operations in a fast-paced environment. This role requires a friendly, efficient, and organized individual who can handle diverse tasks and assist with various office functions. Key Responsibilities: Phone Handling: Answer, direct, and screen incoming phone calls in both Korean and English, providing excellent customer service and ensuring proper message taking and follow-up. Customer Service: Greet and assist clients, visitors, and staff in a professional and welcoming manner, addressing inquiries and offering assistance as needed. Appointment Scheduling: Manage calendars and schedules for staff, clients, and visitors, ensuring appointments are booked and confirmed efficiently. Administrative Support: Provide administrative assistance, including managing correspondence, maintaining records, and performing data entry tasks. Multitasking: Handle multiple tasks simultaneously, including answering calls, assisting walk-ins, managing emails, and coordinating office functions. Translation/Interpretation: Offer translation or interpretation services as needed between Korean-speaking and English-speaking clients, staff. Office Coordination: Maintain the reception area, ensuring it is clean, organized, and presentable at all times. Documentation Management: Assist with filing, organizing office files and documents, and ensuring all information is properly stored and accessible. Scanning and maintaining electronic files. Problem Resolution: Address client or visitor concerns and escalate issues to the appropriate department or personnel when necessary. Team Collaboration: Work closely with other team members to ensure smooth office operations and support day-to-day administrative needs. Requirements: Experience: Minimum of 2 years of experience as a receptionist, administrative assistant, or in a customer service role, with a focus on answering phone calls and managing office tasks. Language Skills: Fluent in both Korean and English (written and spoken), with the ability to translate and interpret effectively. Phone Handling: Demonstrated experience with multi-line phone systems, excellent phone etiquette, and a strong ability to manage high volumes of calls. Communication Skills: Strong interpersonal and communication skills, with the ability to work effectively with diverse individuals. Organizational Skills: Ability to prioritize tasks, stay organized, and handle multiple responsibilities in a fast-paced environment. Technical Skills: Proficiency in MS Office (Word, Excel, Outlook) and general office equipment (copiers, fax machines, etc.). Professionalism: Must maintain a positive, professional demeanor and appearance while representing the company. Education: High school diploma or equivalent required; additional certifications in office management, customer service, or bilingual communication are a plus. Preferred Qualifications: Previous experience in a bilingual or multicultural environment is highly desirable. INSURANCE Industry experience will be compensated at a higher rate. Knowledge of office procedures, calendar management, and basic administrative functions. Benefits: Competitive salary based on experience. Health and wellness benefits (if applicable). Paid time off, holidays, and sick leave. Opportunities for career advancement and professional development.