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Bilingual Receptionist (Korean/English)

Office & Admin

3 hours ago•48 views

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Bayside, Queens NY Insurance Client seeks a professional and customer-oriented Bilingual Receptionist (Korean/English) with at least 2 years of experience in handling phone calls and providing administrative support. All applicants MUST be fully fluent in KOREAN and English, possess excellent communication skills, and be able to manage front-desk operations in a fast-paced environment. This role requires a friendly, efficient, and organized individual who can handle diverse tasks and assist with various office functions.
Key Responsibilities:
Phone Handling: Answer, direct, and screen incoming phone calls in both Korean and English, providing excellent customer service and ensuring proper message taking and follow-up.
Customer Service: Greet and assist clients, visitors, and staff in a professional and welcoming manner, addressing inquiries and offering assistance as needed.
Appointment Scheduling: Manage calendars and schedules for staff, clients, and visitors, ensuring appointments are booked and confirmed efficiently.
Administrative Support: Provide administrative assistance, including managing correspondence, maintaining records, and performing data entry tasks.
Multitasking: Handle multiple tasks simultaneously, including answering calls, assisting walk-ins, managing emails, and coordinating office functions.
Translation/Interpretation: Offer translation or interpretation services as needed between Korean-speaking and English-speaking clients, staff.
Office Coordination: Maintain the reception area, ensuring it is clean, organized, and presentable at all times.
Documentation Management: Assist with filing, organizing office files and documents, and ensuring all information is properly stored and accessible. Scanning and maintaining electronic files.
Problem Resolution: Address client or visitor concerns and escalate issues to the appropriate department or personnel when necessary.
Team Collaboration: Work closely with other team members to ensure smooth office operations and support day-to-day administrative needs.
Requirements:
Experience: Minimum of 2 years of experience as a receptionist, administrative assistant, or in a customer service role, with a focus on answering phone calls and managing office tasks.
Language Skills: Fluent in both Korean and English (written and spoken), with the ability to translate and interpret effectively.
Phone Handling: Demonstrated experience with multi-line phone systems, excellent phone etiquette, and a strong ability to manage high volumes of calls.
Communication Skills: Strong interpersonal and communication skills, with the ability to work effectively with diverse individuals.
Organizational Skills: Ability to prioritize tasks, stay organized, and handle multiple responsibilities in a fast-paced environment.
Technical Skills: Proficiency in MS Office (Word, Excel, Outlook) and general office equipment (copiers, fax machines, etc.).
Professionalism: Must maintain a positive, professional demeanor and appearance while representing the company.
Education: High school diploma or equivalent required; additional certifications in office management, customer service, or bilingual communication are a plus.
Preferred Qualifications:
Previous experience in a bilingual or multicultural environment is highly desirable. INSURANCE Industry experience will be compensated at a higher rate.
Knowledge of office procedures, calendar management, and basic administrative functions.
Benefits:
Competitive salary based on experience.
Health and wellness benefits (if applicable).
Paid time off, holidays, and sick leave.
Opportunities for career advancement and professional development.