We are seeking a highly motivated and experienced Customer Service/Sales Manager to join our team. This is a remote position, allowing you to work from the comfort of your home while managing and leading our customer service team to ensure the highest level of customer satisfaction.
Key Responsibilities:
- Lead and manage a team of customer service representatives to deliver outstanding support and sales.
- Develop and implement customer service policies and procedures to enhance the customer experience.
- Monitor and analyze customer service metrics to identify areas for improvement.
- Provide coaching, training, and performance feedback to team members.
- Handle escalated customer inquiries and resolve complex issues effectively.
- Collaborate with other departments to ensure a seamless customer journey.
- Maintain up-to-date knowledge of products and services to provide accurate information to customers.
- Foster a positive and productive team environment.
Qualifications:
- Proven experience as a Customer Service Manager or in a similar leadership role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to work independently and manage a remote team effectively.
- Proficiency in using customer service software and tools.
- Flexibility to adapt to changing priorities and handle multiple tasks.
- Ability to engage with your team and provide a fun work environment, team builders, ice breakers via zoom
- Prior management, sales or a related field (preferred).
Benefits:
- Competitive pay $68,000 and performance-based bonuses.
- Flexible working hours and remote work environment.
- Opportunities for career growth and professional development.
- Supportive and inclusive company culture.
How to Apply: If you are passionate about delivering exceptional customer service and have the skills to lead a remote team, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience, introduce yourself and a brief description on why you would be a great candidate.
- Experience
- Required
- Languages
- English – Advanced
- Employment
- Full-time
- Salary
- from $68,000 yearly
- Benefits
- High Bonuses
- Starting time
- Immediate start!
9107 25th Avenue, East Elmhurst, Queens, 11369, New York
Healthcare • 1-10 Employees
Hiring on JOB TODAY since November, 2024
Constant training on system, and customer service. Personal mentor to guide you through your onboarding to make sure you have a clear understanding of the system.
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