Lead Front Desk Associate - Luxury Gym - Gotham Gym

We are hiring Front Desk Agents to join a highly motivated, guest-focused front office team. This is an entry-level position, perfect for anyone looking to get their foot in the hospitality industry or transition into hotel operations. No two days are the same — you’ll be the first point of contact for our guests and a key part of creating a positive stay experience. You’ll receive hands-on training, clear expectations, and ongoing support from an experienced Front Desk leadership team that believes in coaching, collaboration, and growth. What You’ll Learn Hotel front desk operations and guest service standards Check-in/check-out procedures, reservations, and billing Professional communication and service recovery How hotel departments work together to support the guest experience The foundation needed to grow into advanced front desk or leadership roles Key Responsibilities Greet and welcome guests in a friendly, professional manner Handle check-ins, check-outs, and guest requests efficiently Answer guest questions regarding hotel services, amenities, and local attractions Accurately manage reservations, room assignments, and guest information Communicate effectively with Housekeeping, Engineering, Sales, and Leadership Maintain clean, organized work areas and accurate logs/pass-ons Follow hotel policies, procedures, and brand standards Assist with package handling, guest messages, and service requests What We’re Looking For Entry-level candidates welcome — hotel experience not required Positive attitude and strong customer service mindset Willingness to learn, ask questions, and accept coaching Ability to multitask and stay composed in a fast-paced environment Strong communication and basic computer skills Flexible availability (evenings, weekends, holidays as needed) Team players who take pride in doing things the right way Growth & Culture At our hotel, Front Desk Agents aren’t “stuck” at the desk. We actively promote from within and provide opportunities for growth to those who demonstrate reliability, initiative, and strong guest service skills. You’ll be joining a collaborative front desk leadership team that works closely with all departments and values accountability, teamwork, and continuous improvement.

We are hiring a driver with own vehicle to work in a customer care role. The position involves providing safe transportation when required while delivering excellent customer service and support. The ideal candidate is friendly, reliable, and customer-focused.

About the Role We’re seeking a polished, detail-oriented Front Desk Receptionist to support a fast-paced medical/aesthetic practice. You’ll be the first point of contact for patients, responsible for a high-end patient experience, accurate check-in/check-out, scheduling, phone handling, and clean payment/ledger documentation. This role requires professionalism, urgency, and strong organization. Key Responsibilities Front Desk Operations (Opening/Closing) Open/close the clinic consistently: lobby readiness, restocking, sanitizing high-touch areas, equipment/phone check End-of-day closeout: secure PHI, lock up, power down, ensure lobby reset and doors secured Patient Check-In / Check-Out Greet patients warmly and verify identity (ID/insurance card when applicable) Confirm demographics (name spelling, address, phone/email, preferred language) Check patient ledger for balances and collect payments prior to rooming when required Provide receipts and confirm aftercare printouts / next appointment details (as applicable) Scheduling & Confirmation Schedule consultations, follow-ups, treatments, and post-ops per clinic standards Perform appointment confirmations (calls/texts) and update statuses (confirmed/unconfirmed/rescheduled/cancelled) Monitor gaps/overbooks and flag same-day risks (cancels, reschedules, repeat no-shows) Phones & Call Routing Answer calls promptly with a warm, professional tone Route calls appropriately (clinical urgency, post-op concerns, pricing/booking, general scheduling) Document call outcomes and next steps in CRM/EMR as required Payments, Deposits, Receipts Collect and post payments accurately (Weave/terminal/Zelle) into Nextech Apply payments to the correct invoice/charge and scan/upload receipts to the chart Follow refund escalation policy—front desk does not promise refunds/timelines unless authorized Patient Experience & De-escalation Offer hospitality (water/coffee), give wait-time updates every 10–15 minutes Maintain HIPAA discretion at the desk and on calls De-escalate upset patients calmly and escalate to leadership when needed; document objective facts Daily Reporting (must be comfortable with numbers) Begin-of-Day report (by ~10:30am): consult totals, confirmed/unconfirmed, patients with balances due End-of-Day report: tomorrow’s consult readiness + today’s consult outcomes and financial snapshot (collected totals, balance collections, notes) Requirements 2+ year experience in medical/dental/aesthetic front desk (preferred, not required if strong fit) Strong communication, professionalism, and customer service mindset Accurate data entry + comfort handling payments and sensitive information (HIPAA) Ability to multitask in a busy environment and follow SOPs closely Tech comfortable: EMR/CRM + phones/texting systems(Nextech/Weave experience is a plus) Preferred Qualifications Bilingual Spanish (highly preferred) Experience with consult-driven practices (plastics, med spa, dermatology, dental) Proven consistency with confirmations, collections, and documentation Benefits Health insurance / PTO / sick time Employee discounts on services/products Growth path: Senior Front Desk / Lead Front Desk / Front Desk Manager Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees. Job Types: Full-time, Contract Pay: $24.00 - $32.00 per hour Benefits: 401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Experience: Front desk: 2 years (Required) Ability to Commute: New York, NY 10036 (Preferred) Ability to Relocate: New York, NY 10036: Relocate before starting work (Preferred) Work Location: In person

Medical Front Desk Receptionist – New Edge Orthopedics, LLC New Edge Orthopedics, LLC is a high‑performance, out‑of‑network orthopedic surgery and physical therapy practice dedicated to delivering a premium, patient‑centered experience. We are seeking a polished, organized, and personable Medical Front Desk Receptionist to join our team. This role is essential in creating a seamless, concierge‑level experience for every patient who walks through our doors. What You’ll Bring Exceptional organizational skills and attention to detail Strong interpersonal abilities and a warm, professional demeanor Superior verbal and written communication skills Experience working with: Out‑of‑Network insurances MVA/PIP claims Workers’ Compensation cases HIPAA compliance and patient privacy standards Key Responsibilities Greet patients and serve as the first point of contact for our practice Explain patient's deductibles, co-insurances and co-pays Verify insurance benefits, including out‑of‑network coverage Prepare and maintain patient charts as needed Support the clinical and administrative team with daily front‑office operations Uphold the high‑touch, concierge‑style service that defines the New Edge Orthopedics experience* Scheduling and confirming appointments • Pre-certifications and pre-authorizations as needed for procedures and medications, • Providing excellent patient service on phone and in office, • Other administrative tasks as needed Job Type: Full-time Pay: $18.00 - $24.00 per hour Benefits: 401(k) matching Health insurance Paid time off Experience: doctor front desk: 4 years (Required) healthcare: 3 years (Required) Work Location: In person

The Receptionist/Assistant Coordinator answers the main admission phone lines, set up interviews for the offices, takes messages, and directs callers to voicemail inboxes as needed. They also distribute daily email messages to the appropriate staff. Serving as a host to great potential new hires, and coordinator manages visit requests and supports the Assistant Director of Encore Business Group They prepare and send visit confirmations, assemble visit packages while maintaining inventory, and generate after-interview letters from the counseling staff. The coordinator maintains a welcoming environment in the Admission reception area, including managing paperwork, email, and supplies.

Front Desk / Receptionist (Hospitality) We are looking for a friendly, highly communicative, and responsible Front Desk Receptionist to join our hospitality team in New York. This role is perfect for someone who genuinely enjoys talking to people, knows how to stay organized, and can handle multiple tasks with a calm and positive attitude. Responsibilities: • Welcoming guests and providing a warm, professional first impression, • Check-in and check-out procedures, • Communicating with guests in person, by phone, and via email, • Working with reservations and guest data, • Maintaining daily reports and basic documentation, • Using Excel for tracking, reporting, and internal records, • Coordinating with housekeeping and management, • Handling guest requests and resolving minor issues professionally Requirements: • Excellent communication skills and friendly personality, • Strong customer service mindset, • Excel knowledge is mandatory, • Punctuality and reliability, • Ability to multitask and stay organized, • Comfortable working in a fast-paced environment, • English required (additional languages are a must) 📍 Location: 125 Bowery 🕒 Schedule: Shift-based (7AM-3PM; 3PM-11PM) (Mn-Th; Th-Sun) If you enjoy meeting new people, staying organized, and being the face of a hospitality brand — we’d love to hear from you.

Our Dance Studio is seeking a friendly, enthusiastic, and organized Front Desk Receptionist to be the first point of contact for our students and guests. Responsibilities: • Greet students and visitors with a warm, professional attitude, • Answer phone calls, texts, and emails, • Assist with scheduling lessons and classes, • Process payments and registrations, • Communicate studio events, promotions, and updates, • Maintain a clean and welcoming front desk area, • Support instructors and studio staff as needed Qualifications: • Positive, outgoing personality, • Excellent communication and customer service skills, • Strong organizational and multitasking abilities, • Good computer skills, • Previous receptionist or customer service experience preferred, • Interest in dance or performing arts is a plus (no dance experience required) Schedule: Full-time Monday through Friday 1pm to 9pm How to Apply: Please email your resume or apply in person at our studio location.

Join our team as a front desk receptionist at our esteemed med spa, where you'll be the first point of contact for our clients. Responsibilities include welcoming guests, managing appointments, and ensuring a smooth and pleasant experience for all visitors. • Greet and welcome clients as they arrive, • Answer phone calls and respond to inquiries, • Schedule and confirm appointments, • Maintain a tidy and organized reception area, • Assist in administrative tasks as needed • Excellent communication and interpersonal skills, • Professional appearance and demeanor, • Ability to multitask and manage time effectively, • Previous experience in a similar role is a plus Join us in delivering exceptional service and contributing to a relaxing and rejuvenating environment for our clients.