Manager

About Us Join the Kinnaree Hospitality Group, home to renowned establishments such as THEP Thai Restaurant, V{IV} Thai Restaurant, and Aqua Boil, as we embark on an exciting new venture. We are seeking an experienced and dynamic General Manager for our latest addition, Narkara, a Thai restaurant that promises to deliver an extraordinary dining experience. As the General Manager, you will play a pivotal role in shaping the future of this innovative restaurant, overseeing daily operations, ensuring exceptional customer experiences, and driving our vision of excellence. If you are passionate about the hospitality industry and have a proven track record of success, we invite you to be a part of our esteemed team and lead Narkara to new heights. Responsibilities - Oversee the daily operations of Narkara, ensuring smooth and efficient service. - Implement and maintain standard operating procedures (SOPs) for all aspects of restaurant operations. - Recruit, train, and supervise staff – fostering a positive and productive work environment. - Conduct regular performance reviews, provide ongoing training, and develop opportunities for team members to ensure consistency in service quality and adherence to company standards. - Develop and implement strategies to increase revenue and improve profitability. - Monitor costs, consider cost to benefit impact of financial decisions, and adhere to budget goals. - Oversee inventory management including ordering, receiving, and maintaining optimal stock levels. - Analyze financial reports, sales data, and customer feedback to make data-driven decisions and drive business growth. - Handle customer complaints or concerns in a professional manner, promptly addressing feedback to maintain exceptional customer service, satisfaction, and loyalty. - Collaborate with the marketing team to develop promotional campaigns, attract new customers, and manage public relations efforts. - Ensure compliance with all local, state, and federal regulations related to food safety, sanitation, and labor laws. - Conduct regular inspections to maintain cleanliness, organization, and health standards. - Collaborate with the culinary team to create and update menus based on market trends, seasonal availability, and customer preferences. - Manage relationships with suppliers, negotiate contracts for competitive pricing, and ensure reliable delivery of ingredients. - Stay current on industry trends, emerging technologies, and best practices to continuously improve restaurant operations. Qualifications - A minimum of 4 years’ experience as a General Manager in the hospitality industry, preferably in Thai cuisine or a similar restaurant setting. - Strong passion for culinary excellence, wine knowledge, and guest services. - Ability to make decisions under pressure and resolve conflicts effectively. - Strong understanding of restaurant operations, including front-of-house, back-of-house, and customer service. - Exceptional communication, leadership, and interpersonal skills. - Proficient in financial management, including budgeting, cost control, and revenue optimization. - Proven ability to adapt to changing circumstances, multitask effectively, and prioritizing in a fast-paced environment. - Experience in developing and implementing marketing strategies to drive sales and increase customer base. - Ability to analyze market trends and competitor activities to identify opportunities for growth. - Familiarity with restaurant software systems for inventory management, scheduling, POS operations (Toast), and reservation systems (Resy). - Flexibility to work evenings, weekends, and holidays as required. Benefits - Health, dental, and vision insurance - Employee discount - Paid time-off - Paid training - Bonus

The Herbal Care is a premier upscale cannabis dispensary/art gallery located on the Upper East Side of New York City. We are dedicated to providing our customers with high-quality cannabis products in a safe and welcoming environment. Our mission is to educate and empower our community about the benefits of cannabis while ensuring compliance with all state and local regulations. Position Summary: Qualifications •Ability to understand all manufacturing steps and critical control points •Experienced in auditing processes within a manufacturing environment •Ability to supervise up to 5 direct reports •Previous supervisory experience •Ability to lift up to 50 lb •An analytical mind with strong math skills •Strong verbal and communication skills- •Strong work ethic and able to own processes/systems, functions independently •Ability to work in a cross-functional team environment •Experienced in ERP and specifically Warehouse Mgmt or other Inventory Control software systems •Knowledge of Microsoft Office Suite with strong abilities within Excel •2 years’ supply chain and inventory management experience required Cannabis management a plus Knowledgable with Dutchie or Blaze POS Responsibilities: •The Inventory Manager is responsible for ensuring all receiving, delivery/transport, counting, and inventory management systems or processes that are compliant and follow the New York State regulations •The Inventory Manager will report directly to the General Manager's •The individual is also responsible for the implementation of the company’s policies and operating procedures on inventory controls •The Inventory Manager will ultimately be responsible for all inventory and delivery functions related to cannabis oil, cannabis infused products, excipients, containers, packaging, and other controlled inputs throughout the production cycle •The Inventory Manager tasks involve inventory accuracy, recording, and compliance in all phases of the production cycle as well as managing the inbound and outbound teams and all materials received and transferred •Manage a team (receiving, pick and pack, delivery) and prioritize goals to meet department and facility KPI’s including pick and pack, warehousing, receiving, delivery, and vault functions •Manage components and consumables for the entire facility (lab, offices, break room) including ingredients, raw materials, and packaging supplies •Support Cannabis production including by-products and waste elimination •Designing and implementing an inventory tracking system for optimized inventory control procedures •Devising ways to optimize inventory control procedures •Coordinate manufacturing requirements to satisfy customer orders for all products produced with consideration to quality, cost, and on time delivery •Maintain control over all facility vaults and storage areas •Control warehouse access and monitor all warehouse transactions •Log receipts and documentation to ensure accurate inventory accounts •Documentation of daily deliveries and shipments to update inventory and match up for invoicing •Participate in assessing the company’s inventory internal controls to identify deficiencies and develop corrective action plans for continuous improvement •Prepare and set audit schedules in alignment with the production and cultivation plans •Assist in performing audits/cycle counts daily or weekly as needed •Follow written audit programs and physical inventory to ensure integrity of company records •Ensuring all audits and cycle counts are carried out in accordance to SOP’s and records are up to date and accurate •Resolving inventory discrepancies within Dutchie and work with the General Managers as needed •Perform system adjustments as required and analyze for root cause •Initiate subsequent corrective action •Analyze data to anticipate future needs •Work with the General Manager's to help ensure inventory levels and demand plan are accurate and met •Ensuring inventory levels at dispensaries are appropriate by working with Dispensary General Managers as required •Work cross-functionally with all departments including Finance, Cultivation, Production, the Lab, Facilities and Supply Chain •Create weekly and monthly high-level reports for upper management •Escalating any production or inventory concerns to site leadership Physical Requirements: Work may require prolonged sitting/standing, some bending, stooping, and stretching. cash register, credit card machine, photocopier, telephone, calculator, and other office equipment. . It requires lifting to 50 pounds occasionally. *Available weekends a must*

Must have experience in restaurants must be able to use toast

Here are the key responsibilities of a front desk manager: Staff Management: Hire, train, and supervise front desk staff. Schedule shifts and manage staff workloads. Conduct performance evaluations and provide feedback. Customer Service: Ensure clients receive a warm welcome and efficient service. Handle guest complaints, requests, and inquiries promptly and professionally. Maintain a high standard of customer service and hospitality. Operations Management: Oversee daily front desk operations to ensure efficiency. Ensure that the front desk area is clean, organized, and well-maintained. Implement and enforce policies and procedures. Reservation Management: Manage bookings. Billing and Payments: Oversee the check-in and check-out process, including billing. Ensure accurate recording of guest charges and payments. Handle cash, credit card transactions, and financial reports. Communication: Maintain open and effective communication with staff and other departments. Relay important information to staff and ensure they are informed about policies and procedures. Handle incoming calls, emails, and messages. Client Experience: Monitor and enhance the overall client experience. Address and resolve any issues that affect client satisfaction. Implement initiatives to improve client services and experiences. Problem-Solving: Handle emergencies and difficult situations with composure. Resolve conflicts between staff and clients. Make quick decisions to ensure client satisfaction and operational efficiency. Reporting and Analysis: Prepare and analyze reports on front desk activities and performance. Track key metrics such as occupancy rates, revenue, and client satisfaction. Identify areas for improvement and implement changes. Inventory and Supplies Management: Manage front desk supplies and equipment. Ensure an adequate stock of essential items such as keys, forms, and stationery. Coordinate with vendors and suppliers as needed. Compliance and Security: Ensure compliance with company policies, local laws, and regulations. Maintain security protocols to protect clients and staff. Ensure confidentiality of guest information. Training and Development: Provide ongoing training and development opportunities for front desk staff. Keep staff updated on new policies, procedures, and technologies. Foster a positive and collaborative team environment.