Salesforce Solution Architect / Functional Lead - 0518 SS #1
2 days ago
Jersey City
Job DescriptionSalesforce Solution Architect / Functional Lead Location: New Jersey (Onsite) Duration: 11-Month Contract Position Overview We are seeking an experienced Salesforce Solution Architect / Functional Lead to serve as the strategic and hands-on bridge between business objectives and the Salesforce ecosystem. This role will focus on driving platform enhancements, optimizing cross-system data flows, improving user adoption, and supporting customer satisfaction initiatives across Sales Cloud, Service Cloud, and Experience Cloud environments. The ideal candidate is a proactive problem-solver with strong architectural expertise, hands-on Salesforce functional experience, and the ability to lead solution delivery in a fast-paced enterprise environment. Key ResponsibilitiesCross-Cloud Architecture & Functional Leadership • Lead solution architecture and functional design across:, • Salesforce Sales Cloud, • Service Cloud, • Experience Cloud, • Provide hands-on platform guidance and configuration support, • Support portal strategies related to:, • Scheduling capabilities, • Invoice management, • Future e-commerce gateway initiatives, • Ensure scalable and sustainable platform architecture aligned with business goalsData & Integration Strategy, • Manage and optimize Salesforce data architecture and data flows, • Oversee HubSpot-to-Salesforce lead routing processes, • Support and maintain multiple downstream system integrations, • Analyze and improve end-to-end functional workflows and integration efficiency, • Collaborate with technical teams to support ETL and data management strategiesStrategic Delivery Partnership, • Partner closely with Delivery Leads and business stakeholders, • Translate business requirements into scalable Salesforce solutions, • Provide functional and architectural leadership for enhancement initiatives, • Support roadmap execution and operational prioritizationEnhancement Delivery & SOP Governance, • Drive backlog grooming, prioritization, and enhancement execution, • Create and manage Standard Operating Procedures (SOPs), • Support proposal management process optimization, • Prepare Salesforce data models and business processes for future scalabilityEcosystem & Third-Party Application Management, • Manage and optimize integrations and workflows involving:, • HubSpot, • DocuSign, • Amazon Web Services, • Conga, • Support document generation, workflow automation, and eSignature processesDay-to-Day Responsibilities, • Review offshore deployment logs and overnight status updates, • Conduct strategic planning sessions with Delivery Leads, • Triage and prioritize support tickets and enhancement requests, • Separate operational support issues from long-term strategic initiatives, • Design functional data flows and process maps, • Lead offshore coordination and daily development handoffs, • Support technical troubleshooting and unblock delivery challenges, • Maintain project documentation and process visibilityRequired Qualifications, • 8–10+ years of overall IT or Business Systems experience, • 5–7+ years of dedicated Salesforce experience, • Strong expertise across:, • Salesforce Sales Cloud, • Service Cloud, • Experience Cloud, • Experience with Salesforce configuration and automation tools including:, • Flow Builder, • Process Builder, • Salesforce Setup & Administration, • Strong understanding of Salesforce data architecture and integrations, • Experience managing offshore delivery coordination, • Excellent communication, stakeholder management, and documentation skillsRequired Tools & TechnologiesSalesforce & CRM Platforms, • Salesforce Sales Cloud, • Salesforce Service Cloud, • Salesforce Experience Cloud, • HubSpot CRMAgile & Documentation Tools, • Jira, • Rally, • ConfluenceData & Integration Tools, • Salesforce Data Loader, • Workbench, • Salesforce Inspector, • ETL Tools, • Snowflake, • Data Fabric technologiesProcess Mapping & Collaboration, • Lucidchart, • Microsoft VisioThird-Party Ecosystem Tools, • Conga Composer, • DocuSign eSignature, • AWS ServicesPreferred Skills, • Strong process mapping and business analysis capabilities, • Experience supporting customer portals and self-service experiences, • Knowledge of proposal management and operational workflow optimization, • Experience preparing scalable Salesforce data models, • Ability to work collaboratively across onshore and offshore teams For more details reach at resumes@navitassols.com