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Job Description The Vice President of Behavioral health provides leadership within the integrated division, vision and oversight of integrated model of substance use disorder (SUD) services, MHOTRS (Mental Health Outpatient Treatment and Rehabilitation Services) RPC and HPC clinics, and CCBHC (Certified Community Behavioral Health Center) federally funded SAMHSA initiatives. The VP ensures quality, integrated, person-centered care that meets regulatory requirements, maximizes funding opportunities, revenue and addresses community needs. ESSENTIAL JOB FUNCTIONS: List all essential job duties. (To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.) • Ensure delivery of evidence-based, trauma-informed, and culturally responsive care., • Monitor compliance with OASAS, OMH DOH, SAMHSA and other regulatory standards., • Implements and monitors systems related to clinical, operational, and billing compliance according to regulations., • Monitor clinical quality assurance, performance improvement, and risk management processes., • Collaborate with SVP and Finance Department to create operational and financial strategic plans and manage within budgets., • Identify new funding, policy and partnership opportunities through outreaches efforts., • Help create targets for census and implements, monitors marketing, and outreach plan to achieve goals., • Ensure program goals, deliverables, and outcome are met within contractual timelines., • Provides operational oversight and support of all programs. Continually assesses, monitors, and improves policies, procedures, and systems as needed., • Participates in external committees and conferences as required. Ensures ongoing understanding of all policies, procedures, and regulatory changes and positively represents ICL to external stakeholders., • Supervise interns., • Participates in agency committees as appropriate., • Guide integration of medication-assisted treatment (MAT), harm reduction, crisis services, co-occurring disorder treatment models., • Oversee the design, implementation, and evaluation of all SUD, MHORTS, and SAMHSA-funded behavioral health program., • Reviews client charts and ensure Medicaid/Medicare regulations are met., • Conduct site visits as needed, participation in the community., • Committed to the active promotion of the ICL values and goals., • Excellent financial acumen with experience managing large budgets., • Knowledge of mental health and industry trends, including managed care., • Ability to build teams and lead a multi-disciplinary staff of professionals, paraprofessionals, and support staff to facilitate effective programs., • Ability to think strategically, analyze trends, identify problems, and provide and implement effective solutions., • Ability to multi-task, meet deadlines and manage resources which include funds, material, time, and people., • Demonstrates knowledge of, and supports, organizational mission, vision, and values, and the code of ethical behavior., • Ability to navigate, collaborate, and be effective within dynamic, complex organization., • Ability to effectively communicate and interact with auditors, regulatory bodies, clients, staff, colleagues, public, other agencies and their staff and third-party insurance personnel., • Must be comfortable with various software and technology necessary for performing duties., • Successful track record of leading diverse interdisciplinary staff is essential., • Superior written and verbal communication skills are a must. Minimum: Education: Master’s degree in social work, Psychology, Public Health, Health Administration or related field required; LCSW, LMHC, PhD preferred a minimum of 7 years of progressive leadership in behavioral health Job Knowledge: Must have a good understanding of NYS OASAS, OMH, and NYCDHMH regulations. Superior written and verbal communication skills are a must. Must be comfortable with various software and technology necessary for performing duties. Successful track record of leading diverse interdisciplinary staff is essential.

Job Description Institute for Community Living (ICL) is a non-profit organization servicing the NYC-Metro area and for over 35 years, we’ve provided life-saving care to New Yorkers in need that includes but is not limited to addiction assistance, mental health services, and housing support for all. Proudly doing so, with integrity, love, and respect. Our goal is to have a positive and long-lasting impact on the lives of the people and communities we serve with the hope of providing the care, support, and attention they need. So, it is our pleasure to announce that we are currently seeking a full-time candidate for the role of Housing Coordinator–Entitlement Specialist (HC-ES), to join our team! – Veterans preferred for specific VA Shelter locations. By ICL definition, under the direct supervision of the Program Director, a HC–Entitlement Specialist is someone primarily responsible for promoting the attainment of resident permanent housing goals through ongoing assessment of resident housing needs and preferences, and the development of housing opportunities in the community for homeless individuals or individuals with mental disabilities (i.e., persons properly diagnosed as suffering from mental illness, alcoholism, or substance abuse). MIN. ROLE REQUIREMENTS & PREFERENCES: • LOCATION: Long Island City, NY 11101 + Available 5 Days min. Monday to Sunday, with options for O.T. – Shift: Days & Hours TBD, • EDU/EXP: degree options below MUST be majored and/or concentrating (min. 24 credits) in the following human service fields… social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation/recreation therapy, counseling, sociology, community mental health, child and family studies, speech and hearing – OR – a practicum encompassing a substantial number of activities with the target population, alongside coinciding experience with providing direct services to individuals with mental disabilities – preferably in a shelter setting, • BA Degree and 2+ years of case mgmt., housing services, or relevant human services exp., • BA Degree with 1-year practicum and 1+ years of case mgmt., housing services, or relevant human services exp., • AA Degree and 3+ years of case mgmt., housing services, or relevant human services exp., • GED/HSE or HS Diploma and 4+ years of case mgmt., housing services, or relevant human services exp., • LICENSING:, • CPR & First Aid (to be obtained within 90 days of employment), • Valid State Driver’s ID (CDL, General Class D or Class A, B, or C licensing accepted) – NY, NJ, CT, or PA preferred, • Proper attire always – this includes work pants, boots, and outer/inner-wear with the ICL company logo (provided after training) ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES: • Ability to stand, stoop, bend, and stretch for long periods, • Ability to make reasonable and sound evaluative judgments, • Ability to read and understand lease, rental, and utility agreements, • Ability to effectively use computer software such as MS Word and Outlook, • Ability to consistently report for work as scheduled, being on-call if needed, • Knowledge of the causes and processes of mental illness and substance abuse disorder, • Ability to perform medium to heavy manual labor, including lifting objects weighing up to 50+ lbs, • Ability to work in a setting with diverse individuals with mental illness and/or behavioral disorders, • Strong problem-identification and solving skills with an awareness of self and one’s impact on others, • Ability to work both as a team and independently, to help conform to all applicable safety and accountability measures, • Strong communication, listening, interpersonal, writing, and conveying skills – bi-lingual is a plus but not mandatory, • Ability to continually learn and apply knowledge with a willingness to participate in in-service training and development activities, • Ability to learn, understand, and comply with all state and city regulations, policies, and procedures regarding human services, • Ability to facilitate meetings and organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting, • Ability to follow all safety guidelines in accordance with the performance of the tasks mentioned below... HOUSING COORDINATOR TASKS: • Find suitable permanent housing in the community, • Assist in the orientation of new personnel when requested, • Document efforts to locate and secure housing for residents, • Develop and maintain community resource guides for each of the five boroughs, • Develop and maintain relationships with housing providers and the Veterans Administration, • Serve as liaison to the Veterans Administration to identify housing for residents who qualify for VA housing, • Comply with attendance and timekeeping rules and report reliably and regularly to work on an ongoing basis, • Maintain up-to-date, accurate individual paper and electronic case records as directed by the Program Director, • Serve as a liaison between the residence and landlords regarding move-in schedules, leases, rent, and utility issues, • Attend regularly scheduled clinical meetings, staff meetings, and supervision as well as in-service training and development activities, • Review the staff communications log and make entries concerning essential elements of information designated by program management, • Immediately report serious incidents, allegations of abuse, incidents, or sensitive situations, and complete incident reports in accordance with agency policy, • Comply and promote compliance with all applicable laws, regulations, and agency policies, helping to strengthen and maintain an ethical organizational culture, • Collaborate with case management staff to understand the specific housing needs and preferences of residents and act accordingly when searching for housing options, • Participate in ongoing reviews of existing linkages for their adequacy and seek to extend the program’s and ICL’s linkages as part of Continuous Quality Improvement ENTITLEMENT SPECIALIST TASKS: • Maintain accurate case notes on each participant’s needs and progress, • Remain abreast of the current applicable rules and regulations for benefit enrollment, • Accompany participants to various government offices to obtain necessary paperwork, • Track participants’ applications for benefits and entitlements and upcoming appointments, • Participate in case conferencing as required; and all other duties as assigned by the Team Leader, • Establish an action plan to obtain the necessary documents and enroll participants in entitlement programs, • Assist participants in the filing of claims for access to entitlements and benefits, including health insurance enrollment, • Assess all intakes to determine that they have state-issued ID and which benefits and entitlements they are eligible for, • Perform other job-related tasks as assigned in an organized and detail-oriented manner…, • Please Note: To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency. If you feel that you’re a suitable candidate for this role and would like to join our organization, please submit your resume in response to this ad to contact a recruiter in HR for further related info about the role above or the benefits mentioned below… ICL BENEFITS: PLEASE NOTE: ICL Company Benefits are exclusive to employees working 20+ hours, and EDU Leave is 40+ hours ONLY! • PAID Orientation and Training, • Choice of full and/or partial Health, Dental, and Vision Benefits (spousal and child coverage available too), • Life & AD&D Insurance + Medical Flexible Spending, • Mental Health Services and Providers, • Educational & Parental Leave, • Tuition & Work-Life Assistance, • Commuter Benefits Plan, • Employee Assistance Program, • Matching 403B (non-profit), • Payroll Benefits: Corporate Fitness Account / NYS College Savings Program / Etc., • Discounts on select ticketed purchases provided by Plum Benefits, • And many more… #ICLSJ

Job Description Founded in 1974, Community Access continues to uphold and operate as a pioneer of supportive housing and social services in NYC for people with mental health concerns. We proudly lead advocacy efforts that rally our community to promote human rights, social justice, and economic opportunities for all. We are built upon the simple truth that people are experts in their own lives. Our programs are spread across 25 locations and include over 1200 units of supportive housing in three boroughs, the Howie the Harp Advocacy Center, Peer-driven Crisis Respite Center, Adult Home Initiative, Assertive Community Treatment (ACT) and the Intensive Mobile Team (IMT). Department Overview Intensive Mobile Treatment (IMT) is an innovative, creative, trauma-informed mobile practice model designed to provide treatment, rehabilitation, and support services to individuals whose needs have not been met by traditional services. IMT participants interact with homeless services, criminal justice, and behavioral health service systems. IMT teams are hired, trained, and funded to maximize flexibility and continuity of care for persons who historically have been poorly served. Community Access’ IMT Teams serve individuals who are street homeless or living between institutional settings and housing. Team members work collaboratively with settings in which the participant is living and use assertive engagement strategies to proactively engage individuals in services. IMT team members share responsibility for the people they serve, helping individuals attain housing and other personal and safety goals that may be of a health, social, work or education nature. Position Overview The Harm Reduction Specialist is an integral part of a multi-disciplinary team of mental health clinicians. The Harm Reduction Specialist is a team member responsible for engaging participants through harm reduction strategies including motivational interviewing and stage-wise interventions that target an individual’s readiness for change. The Harm Reduction Specialist is a resource to other team members in issues related to mental health and co-occurring substance use. They emphasize meeting individuals “where they are at” and providing non-judgmental, non-coercive services and resources to individuals. In addition, the Harm Reduction Specialist provides consultation, training, and support to program staff in their work with program participants engaging in behaviors perceived to be risky. Qualifications • Have an understanding, appreciation, and commitment to the philosophy and mission of Community Access., • Minimum of Bachelor’s Degree in Social Work, Psychology, Mental Health Counseling, Criminal Justice or other Health and Human Services related field; LMSW preferred, • Minimum of two (2) years’ experience working with individuals with a mental health condition with co-occurring substance use disorder., • Available to work a flexible schedule, mornings, evenings and weekends in response to participant needs., • Must be able to work in the community, including use of public transportation across the boroughs., • Computer proficiency in Windows operating systems and programs, such as MS Word, Excel, PowerPoint, as well as comfort with learning new electronic systems., • Must be fingerprinted and cleared by the New York State Justice Center. Bilingual candidates are encouraged to apply. Interested candidates should apply on . Community Access is an Equal Opportunity Employer. M/F/D/V. Women, People of Color and Members of the LGBT community are strongly encouraged to apply. We are dedicated to a workforce where at least 51% of our employees identify as having a personal experience using mental health services.

Job Description Institute for Community Living (ICL) is a non-profit organization servicing the NYC-Metro area and for over 35 years, we’ve provided life-saving care to New Yorkers in need that includes but is not limited to addiction assistance, mental health services, and housing support for all. Proudly doing so, with integrity, love, and respect. Our goal is to have a positive and long-lasting impact on the lives of the people and communities we serve with the hope of providing the care, support, and attention they need. So, it is our pleasure to announce that we are currently seeking a full-time candidate for the role of Housing Coordinator–Entitlement Specialist (HC-ES), to join our team! – Veterans preferred for specific VA Shelter locations. By ICL definition, under the direct supervision of the Program Director, a HC–Entitlement Specialist is someone primarily responsible for promoting the attainment of resident permanent housing goals through ongoing assessment of resident housing needs and preferences, and the development of housing opportunities in the community for homeless individuals or individuals with mental disabilities (i.e., persons properly diagnosed as suffering from mental illness, alcoholism, or substance abuse). MIN. ROLE REQUIREMENTS & PREFERENCES: • LOCATION: New York, NY 10038 + Available 5 Days min. Monday to Sunday, with options for O.T. – Shift: Days & Hours TBD, • EDU/EXP: degree options below MUST be majored and/or concentrating (min. 24 credits) in the following human service fields… social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation/recreation therapy, counseling, sociology, community mental health, child and family studies, speech and hearing – OR – a practicum encompassing a substantial number of activities with the target population, alongside coinciding experience with providing direct services to individuals with mental disabilities – preferably in a shelter setting, • BA Degree and 2+ years of case mgmt., housing and entitlement, or relevant human services exp., • BA Degree w/ 1-year practicum & 1+ years of case mgmt., housing and entitlement, or relevant human services exp., • AA Degree and 3+ years of case mgmt., housing and entitlement, or relevant human services exp., • GED/HSE or HS Diploma and 4+ years of case mgmt., housing and entitlement, or relevant human services exp., • LICENSING:, • CPR & First Aid (to be obtained within 90 days of employment), • Valid State Driver’s ID (CDL, General Class D or Class A, B, or C licensing accepted) – NY, NJ, CT, or PA preferred, • Proper attire always – this includes work pants, boots, and outer/inner-wear with the ICL company logo (provided after training) ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES: • Ability to stand, stoop, bend, and stretch for long periods, • Ability to make reasonable and sound evaluative judgments, • Ability to read and understand lease, rental, and utility agreements, • Ability to effectively use computer software such as MS Word and Outlook, • Ability to consistently report for work as scheduled, being on-call if needed, • Knowledge of the causes and processes of mental illness and substance abuse disorder, • Ability to perform medium to heavy manual labor, including lifting objects weighing up to 50+ lbs, • Ability to work in a setting with diverse individuals with mental illness and/or behavioral disorders, • Strong problem-identification and solving skills with an awareness of self and one’s impact on others, • Ability to work both as a team and independently, to help conform to all applicable safety and accountability measures, • Strong communication, listening, interpersonal, writing, and conveying skills – bi-lingual is a plus but not mandatory, • Ability to continually learn and apply knowledge with a willingness to participate in in-service training and development activities, • Ability to learn, understand, and comply with all state and city regulations, policies, and procedures regarding human services, • Ability to facilitate meetings and organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting, • Ability to follow all safety guidelines in accordance with the performance of the tasks mentioned below... HOUSING COORDINATOR TASKS: • Find suitable permanent housing in the community, • Assist in the orientation of new personnel when requested, • Document efforts to locate and secure housing for residents, • Develop and maintain community resource guides for each of the five boroughs, • Develop and maintain relationships with housing providers and the Veterans Administration, • Serve as liaison to the Veteran’s Administration to identify housing for residents that qualify for VA housing, • Comply with attendance and timekeeping rules and report reliably and regularly to work on an ongoing basis, • Maintain up-to-date, accurate individual paper and electronic case records as directed by the Program Director, • Serve as a liaison between the residence and landlords regarding move-in schedules, leases, rent, and utility issues, • Attend regularly scheduled clinical meetings, staff meetings, and supervision as well as in-service training and development activities, • Review the staff communications log and make entries concerning essential elements of information designated by program management, • Immediately report serious incidents, allegations of abuse, incidents, or sensitive situations and complete incident reports in accordance with agency policy, • Comply and promote compliance with all applicable laws, regulations and agency policies helping to strengthen and maintain an ethical organizational culture, • Collaborate with case management staff to understand the specific housing needs and preferences of residents and act accordingly when searching for housing options, • Participate in ongoing reviews of existing linkages for their adequacy and seek to extend the program’s and ICL’s linkages as part of Continuous Quality Improvement ENTITLEMENT SPECIALIST TASKS: • Maintain accurate case notes on each participant’s needs and progress, • Remain abreast of the current applicable rules and regulations for benefit enrollment, • Accompany participants to various government offices to obtain necessary paperwork, • Track participants’ applications for benefits and entitlements and upcoming appointments, • Participate in case conferencing as required; and all other duties as assigned by the Team Leader, • Establish an action plan to obtain the necessary documents and enroll participants in entitlement programs, • Assist participants in the filing of claims for access to entitlements and benefits, including health insurance enrollment, • Assess all intakes to determine that they have state-issued ID and which benefits and entitlements they are eligible for, • Perform other job-related tasks as assigned in an organized and detail-oriented manner…, • Please Note: To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency. If you feel that you’re a suitable candidate for this role and would like to join our organization, please submit your resume in response to this ad to contact a recruiter in HR for further related info to the role above or the benefits mentioned below… ICL BENEFITS: PLEASE NOTE: ICL Company Benefits are exclusive to employees working 20+ hours and EDU Leave is 40+ hours ONLY! • PAID Orientation and Training, • Choice of full and/or partial Health, Dental, and Vision Benefits (spousal and child coverage available too), • Life & AD&D Insurance + Medical Flexible Spending, • Mental Health Services and Providers, • Educational & Parental Leave, • Tuition & Work-Life Assistance, • Commuter Benefits Plan, • Employee Assistance Program, • Matching 403B (non-profit), • Payroll Benefits: Corporate Fitness Account / NYS College Savings Program / Etc., • Discounts on select ticketed purchases provided by Plum Benefits, • And many more… #ICLSJ

Job Description Institute for Community Living (ICL) is a non-profit organization servicing the NYC-Metro area and for over 35 years, we’ve provided life-saving care to New Yorkers in need that includes but is not limited to addiction assistance, mental health services, and housing support for all. Proudly doing so, with integrity, love, and respect. Our goal is to have a positive and long-lasting impact on the lives of the people and communities we serve with the hope of providing the care, support, and attention they need. So, it is our pleasure to announce that we are currently seeking a full-time candidate for the role of Housing Coordinator–Entitlement Specialist (HC-ES), to join our team! – Veterans preferred for specific VA Shelter locations. By ICL definition, under the direct supervision of the Program Director, a HC–Entitlement Specialist is someone primarily responsible for promoting the attainment of resident permanent housing goals through ongoing assessment of resident housing needs and preferences, and the development of housing opportunities in the community for homeless individuals or individuals with mental disabilities (i.e., persons properly diagnosed as suffering from mental illness, alcoholism, or substance abuse). MIN. ROLE REQUIREMENTS & PREFERENCES: • LOCATION: New York, NY 10038 + Available 5 Days min. Monday to Sunday, with options for O.T. – Shift: Days & Hours TBD, • EDU/EXP: degree options below MUST be majored and/or concentrating (min. 24 credits) in the following human service fields… social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation/recreation therapy, counseling, sociology, community mental health, child and family studies, speech and hearing – OR – a practicum encompassing a substantial number of activities with the target population, alongside coinciding experience with providing direct services to individuals with mental disabilities – preferably in a shelter setting, • BA Degree and 2+ years of case mgmt., housing services, or relevant human services exp., • BA Degree with 1-year practicum and 1+ years of case mgmt., housing services, or relevant human services exp., • AA Degree and 3+ years of case mgmt., housing services, or relevant human services exp., • GED/HSE or HS Diploma and 4+ years of case mgmt., housing services, or relevant human services exp., • LICENSING:, • CPR & First Aid (to be obtained within 90 days of employment), • Valid State Driver’s ID (CDL, General Class D or Class A, B, or C licensing accepted) – NY, NJ, CT or PA preferred, • Proper attire always – this includes work pants, boots, and outer/inner-wear with the ICL company logo (provided after training) ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES: • Ability to stand, stoop, bend, and stretch for long periods, • Ability to make reasonable and sound evaluative judgments, • Ability to read and understand lease, rental, and utility agreements, • Ability to effectively use computer software such as MS Word and Outlook, • Ability to consistently report for work as scheduled, being on-call if needed, • Knowledge of the causes and processes of mental illness and substance abuse disorder, • Ability to perform medium to heavy manual labor, including lifting objects weighing up to 50+ lbs, • Ability to work in a setting with diverse individuals with mental illness and/or behavioral disorders, • Strong problem-identification and solving skills with an awareness of self and one’s impact on others, • Ability to work both as a team and independently, to help conform to all applicable safety and accountability measures, • Strong communication, listening, interpersonal, writing, and conveying skills – bi-lingual is a plus but not mandatory, • Ability to continually learn and apply knowledge with a willingness to participate in in-service training and development activities, • Ability to learn, understand, and comply with all state and city regulations, policies, and procedures regarding human services, • Ability to facilitate meetings and organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting, • Ability to follow all safety guidelines in accordance with the performance of the tasks mentioned below... HOUSING COORDINATOR TASKS: • Find suitable permanent housing in the community, • Assist in the orientation of new personnel when requested, • Document efforts to locate and secure housing for residents, • Develop and maintain community resource guides for each of the five boroughs, • Develop and maintain relationships with housing providers and the Veterans Administration, • Serve as liaison to the Veteran’s Administration to identify housing for residents that qualify for VA housing, • Comply with attendance and timekeeping rules and report reliably and regularly to work on an ongoing basis, • Maintain up-to-date, accurate individual paper and electronic case records as directed by the Program Director, • Serve as a liaison between the residence and landlords regarding move-in schedules, leases, rent, and utility issues, • Attend regularly scheduled clinical meetings, staff meetings, and supervision as well as in-service training and development activities, • Review the staff communications log and make entries concerning essential elements of information designated by program management, • Immediately report serious incidents, allegations of abuse, incidents, or sensitive situations and complete incident reports in accordance with agency policy, • Comply and promote compliance with all applicable laws, regulations and agency policies helping to strengthen and maintain an ethical organizational culture, • Collaborate with case management staff to understand the specific housing needs and preferences of residents and act accordingly when searching for housing options, • Participate in ongoing reviews of existing linkages for their adequacy and seek to extend the program’s and ICL’s linkages as part of Continuous Quality Improvement ENTITLEMENT SPECIALIST TASKS: • Maintain accurate case notes on each participant’s needs and progress, • Remain abreast of the current applicable rules and regulations for benefit enrollment, • Accompany participants to various government offices to obtain necessary paperwork, • Track participants’ applications for benefits and entitlements and upcoming appointments, • Participate in case conferencing as required; and all other duties as assigned by the Team Leader, • Establish an action plan to obtain the necessary documents and enroll participants in entitlement programs, • Assist participants in the filing of claims for access to entitlements and benefits, including health insurance enrollment, • Assess all intakes to determine that they have state-issued ID and which benefits and entitlements they are eligible for, • Perform other job-related tasks as assigned in an organized and detail-oriented manner…, • Please Note: To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency. If you feel that you’re a suitable candidate for this role and would like to join our organization, please submit your resume in response to this ad to contact a recruiter in HR for further related info to the role above or the benefits mentioned below… ICL BENEFITS: PLEASE NOTE: ICL Company Benefits are exclusive to employees working 20+ hours and EDU Leave is 40+ hours ONLY! • PAID Orientation and Training, • Choice of full and/or partial Health, Dental, and Vision Benefits (spousal and child coverage available too), • Life & AD&D Insurance + Medical Flexible Spending, • Mental Health Services and Providers, • Educational & Parental Leave, • Tuition & Work-Life Assistance, • Commuter Benefits Plan, • Employee Assistance Program, • Matching 403B (non-profit), • Payroll Benefits: Corporate Fitness Account / NYS College Savings Program / Etc., • Discounts on select ticketed purchases provided by Plum Benefits, • And many more… #ICLSJ

Job DescriptionDescription: About ASun Star: Founded in 2005, ASun Star provides services to individuals (adolescents, adults) and families within our facility and within the families’ home, school, and/or community. We utilize a strength-based approach and are dedicated to helping our families succeed within their respective community. We strive to help each individual to be “their biggest star” by striving towards their fullest potential and accomplishing goals that they have identified. We specialize in working with at-risk families and individuals diagnosed with Intellectual and Developmental Disabilities. Join Our Team: ASun Star is one unified team comprised of very talented individuals working towards one common goal, and that is enabling lasting change for the developmentally disabled population of the greater New Jersey area. Together, we foster an environment known to be truly compassionate, collaborative, creating a culture of continuous improvement and support. Our team members are propelled to grow, and shine in their respective careers. Surround yourself with people who really care about making a difference - Come and join us in our mission! We currently have an amazing opportunity open in our Programs Department for a Program Manager. The Program Manager is responsible for designing, and implementing program policies that enables us to manage the day-to-day operations of our in-facility programs. They also manage communications and schedule and organize events or meetings related to the program as well as employee schedules. Currently, ASun Star provides facility-based services including: Day Habilitation, Afterschool Program, Summer Programming, and Weekend Programming to Adults and Adolescents. Duties & Responsibilities: • Knowledge and experience working with DDD (Dept. of Developmental Disabilities) and DCF (Dept. of Children and Family)., • Experience managing adult services such as: Day habilitation And/or adolescent services such as: afterschool and summer programming., • Helps create and/or collaborates on Behavioral Support Plans (BSP), • Oversees implementation of Behavioral Support Plans (BSP) and tracked data, • Supervises the department staff and direct support staff providing services., • Helps recruit, hire, orient, and train new staff., • Tracks trends, data, and outcomes to ensure that the programs are meeting dept and agency goals., • Communicates with all staff, families, school staff as needed, and actively coordinates and collaborates services., • Creates and tracks metrics and dept goals., • Tracks and oversees QA of programs., • Oversees incident reporting and UIRs, • Coordinates and collaborates with agency depts to ensure continuity of services, • Completes dept staff evaluations and tracks individual staff metrics performance, • Develops, creates and/or oversees curriculums for dept programs., • Increases participation and census of programs., • Coordinates all activities that supports all program and community events., • Effective & proven leadership skills with 10+ staff members or more., • Excellent Oral and Written communications skills., • Excellent analytical and time-management skills., • Proven ability to perform in a fast-paced environment., • A minimum of 5+ years’ experience working in the human services/social services/behavioral health field(s)., • A minimum of 3+ years’ experience in a supervisory role., • ABA and/or Behavioral Experience preferred., • Ability to oversee the implementation BSPs (Behavioral Support Plans) and data., • Proficient experience using Google workspace, and Microsoft Office., • Health Insurance, • Dental insurance, • Vision insurance plans, • Paid Vacation, sick days, holidays., • Flexible benefits program, • Wellness programs, • Direct Deposit, • Bachelor's degree in the mental health/psychology or related field (interchangeable with experience)., • CPR/First Aid Certified, • Must have experience in ABA settings, • Must have experience in Day Habilitation settings

Job DescriptionProject ManagerAlbany, New York CityFusco Personnel is actively recruiting for a Project Manager, to join our client in leading the nation in the fight for global climate change and the transition to a clean-energy powered economy. This is a full-time, direct hire position offering a competitive salary and benefits package. Primary Responsibilities • Lead and support the planning and conduct of evaluations on NYSERDA’s evolving set of clean energy programs and initiatives, including innovation and research and market development programs with a focus including but not limited to measurement and verification, market impacts, process evaluation, etc. This work may include planning and conducting evaluation work in the following areas:, • Impact evaluation to measure and verify the energy and non-energy impacts of a program, project or technology, including contributing to and/or leading advanced measurement and verification initiatives and supporting NYSERDA on the NYS Technical Resource Manual committee, • Market evaluation to inform and assess NYSERDA’s market acceleration/transformation work by defining baseline market conditions and quantifying changes over time, • Process evaluation to assess the efficiency and effectiveness of program implementation and inform ongoing improvements to the program design and delivery, • Serve as an evaluation liaison to NYSERDA program staff for purposes of:, • Assisting with program design, implementation and management, including creating program logic models; developing the associated evaluation plan(s); implementing the evaluation plan(s) and providing real-time feedback in the form of actionable recommendations and synthesized insight, • Supporting the identification, collection, storage, and documentation of data necessary to perform ongoing assessments and comprehensive evaluations, • Proactively and adeptly researching and characterizing data in support of evaluation activities, • Facilitating efficient and effective evaluation management processes that produce actionable insights, • Develop and perform analyses of program processes, outcomes and impacts, including quantitative and qualitative data collection, • Perform in-house analytical work as well as manage projects undertaken by consultants, • Perform all job responsibilities with respect, fairness, consistency, and inclusion, • Perform other responsibilities as assignedMinimum Qualifications, • A Bachelor’s degree and at least 5 years’ experience in technical (engineering, quantitative analysis, data science), applied research (social science, market), psychology (behavioral or organizational), policy analysis and/or program evaluation, • Excellent analytical and quantitative capabilities; experience with programs such as SAS, Python and/or other open-source resources, as well as tools such as Visio and Qualtrics are desirable, • Outstanding project management skills and initiative with demonstrated success in managing concurrent multiple projects adeptly with a focus on budget, schedule and deliverable quality. Demonstrated problem-solving ability with a proactive and collaborative style; ability to facilitate consensus-building among multiple stakeholders, • Excellent verbal and written communication skills, • Excellent presentation and interpersonal skills that resonate with audiences of different backgrounds; possess the ability to communicate persuasively, concisely and unambiguously in speech and writing., • Proficiency in MS Office applications Additional QualificationsApplicants should be able to demonstrate having some of the following skills enhanced by a willingness to quickly learn and develop proficiency in these areas:, • Working knowledge of NYSERDA’s clean energy programs, • Understanding of markets in which NYSERDA’s clean energy programs operate including targeted customers, involved stakeholders and principles of technology diffusion/market transformation, • Understanding of energy policy issues and analysis, • Demonstrated capability to conduct analysis in clean energy technology operation and performance, energy efficiency, demand response, renewable energy generation, environmental impacts, economics, or program evaluation, • Ability to conduct geo-coding and map data, • Ability to present data and analyses in visually-appealing ways, • Actively monitor and maintain industry best practices (e.g., CMVP), • Familiarity with statistical analysis, sampling approaches and data collection methods and standards, • Understanding of technical data sets, databases, database management, and data retrieval, • Experience working in a team environment both as a leader and active team member as well as in a cross-disciplinary role. Ability to perform all managerial and supervisory (as assigned and as applicable) responsibilities with demonstrated experience fostering respect, diversity, equity, and inclusion across the workforce, • Ability to be proactive from initiating value-added analyses to quickly identifying and resolving issues, contributing to improving NYSERDA’s overall evaluation work and suggesting improvements to management, • Ability and appetite to learn and assimilate new information and think holistically through complex problems with technical and non-technical components.Salary, • $78k-$131kFusco Personnel takes great pride in successfully matching talent and culture for our valued clients. We accomplish this through the hard work and expertise of our exemplary specialty recruiters and staff. Whether you are contemplating your next career move, or you are seeking the key players to bring your business to the next level – consider contacting our experts. Fusco Personnel is a NYS Certified Women Business Enterprise (WBE) and an Affirmative Action/Equal Opportunity, Race/Gender/Veterans/Disability Employer

Job DescriptionVice President IIOur Agency BGB is a healthcare communications agency that offers a wide range of services, including traditional pharmaceutical advertising, promotional medical education, payer marketing, and consulting services. Known for excellence and professionalism, we're hired as strategic and creative partners by our biopharmaceutical clients to drive category/brand awareness and growth. Who We Are At BGB Group, we don't just analyze the healthcare landscape - we shape it. Our Innovation x Intelligence (IxI) division is a small, fast-moving team that works like a start-up - agile, curious, and ambitious - but with the backing of two industry powerhouses: BGB Group and Kx Advisors. That means you get the best of both worlds: the freedom to explore bold thinking, and the creative and strategic firepower to turn it into action. We bring together strategists, consultants, behavioral scientists, innovation experts, and tech specialists to tackle the big, thorny questions in healthcare - helping biopharma clients unlock smarter, braver strategies that improve the lives of people living with disease. We go deep - using bespoke AI-powered tools to uncover the unknowns that shift thinking, reframe decisions, and open up new possibilities. "We're a small team, and we're all very different-but what unites us is this weird, shared joy in cracking hard problems that actually help people." Who This Role is For This role is for the question-askers. The curious. The culturally attuned. The ones who care. 💭 You love big, juicy problems that don't come with obvious answers. 🌍 You're plugged into the world - curious about how brands behave, why people make the choices they do, and how culture influences commerce. 🔍 You were that kid in class - the one with another question, the one who got excited to be wrong because it meant learning something new. ❤️ And, most importantly, you want to use your skills for something that matters. You're energized by the idea of making life better for people living with disease - and helping healthcare brands live up to their potential. 💡 You see strategy and creativity as allies, not opposites. You're comfortable with ambiguity, fueled by insight, and energized by finding a smarter way through. The Role As a Vice President II, you'll help the world's top biopharma companies solve some of their biggest brand and business challenges. From redefining brand strategy to exploring patient behavior, from future-scaping therapeutic categories to shaping commercial narratives - you'll work on a wide spectrum of projects with real-world impact. And you won't be doing it alone. You'll join a collaborative, idea-rich team who'll challenge your thinking, support your growth, and probably make you laugh along the way. What You'll Do • Crack Big Strategic Questions – Help define how healthcare brands show up, grow, and lead, • Get Stuck into Research – Conduct interviews, moderate focus groups, analyze reports, and connect dots across data sources, • Go Beyond the Obvious – Use custom-built AI tools to uncover hidden patterns, untapped insights, and strategic whitespace, • Turn Insight into Impact – Build smart, sharp recommendations that clients can actually use, • Work Across Disciplines – Collaborate with behavioral scientists, creatives, technologists, and strategic leads across BGB and Kx, • Present to Clients – Shape and deliver clear, compelling stories that land, • Focus on growing IxI within areas of concentration including market opportunity assessments, go-to-market strategy, and/or competitive strategy, • Work in close partnership with other senior leaders across solutions and technology to strategically grow core client accounts and develop new business, • Leverage institutional knowledge, subject-matter expertise, and business acumen to produce superior project outcomes, • Support development of intellectual capital to emphasize IxI's unique value proposition in the marketplace, • Motivate, coach, and serve as a role model for junior talent, • Manage profitability at the project and practice levelWhat You Bring, • Bachelor's degree-life sciences, psychology, business, or a related field. A Master's is a plus, • 8-10 years' experience in a relevant space-this could mean healthcare consulting, research, pharma or biotech, medical comms, behavioral science, or academia with real-world application, • An established network of strong client relationships within the healthcare sector, • A strategic and curious mindset – You don't stop at the first answer. You dig, question, and connect the dots, • Analytical agility – Comfortable moving between qualitative insight and quantitative data, • A self-starting attitude – You take initiative, stay organized, and aren't afraid to get stuck in, • Strong collaboration skills – You enjoy bouncing ideas, building on others' thinking, and working as part of a teamWhy Join Us, • Small team energy, big company support – Backed by BGB and Kx, with access to world-class creative, insight, and innovation capabilities, • High-impact work, early responsibility – You'll contribute from day one on projects that matter, • A learning-first culture – Mentorship, peer support, and space to grow, • A genuinely fun, curious environment – We take the work seriously, not ourselves, • Creative meets strategic – This is a space where brand thinking, behavioral science, and big data collide Salary Range: $255,000-$270,000 The salary range provided is for the NYC-hybrid position, which requires occasional in-office presence, and represents what a potential hire may expect to earn in this role at BGB. For candidates in other locations, salary will be adjusted to reflect local market rates. Actual salary decisions will be influenced by several factors that we use to determine overall fit, including experience (both direct and indirect), education, training, demonstrated qualifications, and organizational need. Salary is only one component of the total rewards package offered at BGB Group. BGB Group is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, age, national origin, citizenship status, sexual orientation, disability, veteran status or any category or class of person protected by law.

Job Description:\n\nInstitute for Community Living (ICL) is a non-profit organization servicing the NYC-Metro area and for over 35 years, we’ve provided life-saving care to New Yorkers in need that includes but is not limited to addiction assistance, mental health services, and housing support for all. Proudly doing so, with integrity, love, and respect. Our goal is to have a positive and long-lasting impact on the lives of the people and communities we serve with the hope of providing the care, support, and attention they need. So, it is our pleasure to announce that we are currently seeking a full-time candidate for the role of Program Director (PD), to join our team! – Veterans preferred for specific VA Shelter locations. By ICL definition, under the direct supervision of the VP and SVP of Shelters, a Program Dir. is someone primarily responsible for having overall responsibility for the operations of one of our eight Transitional Service facilities (Shelters), coordinating all aspects of operations, clinical components, and interfaces with DHS, helping to adhere to all DHS, NYS, and NYC regulations affecting shelter operations. MIN. ROLE REQUIREMENTS & PREFERENCES:LOCATION: Brooklyn, NY 11201 + Available Monday to Friday – Shift: Days & Hours TBD EDU/EXP: degree options below MUST be majored in the following mental health discipline fields… nursing, rehabilitation counseling, social work, psychology, or education with counseling, rehab counseling, recreation/recreation therapy, sociology, occupational therapy, and/or community mental health, as secondary options – preferably in a shelter settingDoctoral Degree and 3+ years of progressive supervisory in a human service setting exp.MA Degree and 3+ years of supervisory in a human services setting exp.Certifications: CPR & First Aid ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:Ability to make reasonable and sound evaluative judgment callsAbility to stand, stoop, bend, sit, and stretch for long periods of timeAbility to effectively use computer software such as MS Word and OutlookAbility to consistently report for work as scheduled, being on-call if neededStrong financial/accounting skills sufficient to manage the program’s budgetKnowledge of the causes and processes of mental illness and substance abuse disorderAbility to perform medium to heavy manual labor, including lifting objects weighing up to 20+ lbsAbility to work in a setting with diverse individuals with mental illness and/or behavioral disordersStrong problem-identification and solving skills with an awareness of self and one’s impact on othersAbility to work independently and as a team, to conform to all applicable safety and accountability measuresStrong organizational skills (e.g. planning, scheduling, prioritizing tasks, organizing and allocating resources)Strong presentation skills (g. prepare and deliver a written or spoken presentation with supporting materials)Strong communication, listening, interpersonal, writing, and conveying skills – bi-lingual is a plus but not mandatoryAbility to continually learn and apply knowledge with a willingness to participate in in-service training and development activitiesAbility to facilitate meetings and organize time effectively to accomplish all tasks in a timely way and meet deadlines without promptingAbility to read, learn, analyze, interpret, and comply with all corresponding state and city regulations, policies, and procedures regarding human-clinical services (e.g. general business periodicals and reports, professional journals, financial reports, legal documents, and/or technical procedures)Knowledge of the mgmt. process and skills, especially as it applies to non-profit orgs. (e.g. plan, schedule, assign, and direct work; appraise and discipline performance; select, train, and develop employees, directing employees toward desired objectives; delegate, motivate, and control the essential work functions like developing performance standards, measuring results, taking corrective action)Ability to follow all safety guidelines in accordance with the performance of the tasks mentioned below... P.D. CLINICAL/CONSUMER TASKS:Foster the development of consumer involvement committees for clinicsOversee the periodic testing of the clinic/facility’s emergency and business continuity plansManage resident/consumer funds program, developing internal money management proceduresReview nonverbal and verbal crisis intervention techniques and procedures with residents and staffMonitor census, entitlements, and collections to maximize clinic revenue, maintaining census at expected occupancy levelsIdentify all residents who may require an extension of stay approval from DHS and supervise the submission of related filingsImmediately report all incidents, allegations of abuse, or sensitive situations, completing incident reports in accordance with agency policyDevelop a program strategy for working with consumers and families and develop activities that foster program consumer and family cooperation and coordinationProvide clinical supervision to the Intake Coordinators, Substance Abuse Counselor, Employment Specialist, Recreation/Exercise Specialist, Recovery Specialist, and Peer CounselorsConduct trainings on clinical subjects, charting, fire safety plans, fire drills, emergency plans, and procedures, building security, volunteers, and interns, and site-specific exposure control planPlan clinic/facility-wide activities (e.g. setting objectives, developing strategies to meet business goals, budgeting, developing policies and procedures, and organizing the functions necessary to accomplish the mission of ICL as addressed by Transitional Residence for Veterans)Oversee the delivery of program services to residents, and the development, implementation, and review of the NYS Opioid Overdose Prevention Program (NYSOOPP) with treatment plans to address issues of homelessness, joblessness, mental illness, and substance abuseRegularly direct the inspection of case records to evaluate the completeness and quality of treatment plans, quarterly service plan reviews, assessments, medical records, and progress notes, holding responsibility for the accuracy of data entered into a computer database or manual recordsProvide clinical oversight of program assessment and services provided by the staff to residents to ensure the quality of the services and to ensure that services meet or exceed regulatory guidelines, monitoring counseling performed by staff either individually with a resident or in groups to evaluate the quality of the serviceConduct regular maintenance inspections of resident rooms, vehicles, and property at clinics to ensure cleanliness, accountability, and serviceability, establishing key internal control procedures to ensure the safety, security, functionality, and well-kept appearance of the clinic/facility and reporting repairs that need to be made to the Dir. of Real Property Operations P.D. STAFF SUPERVISORY TASKS:Educate staff on the benefits and levels of consumer and family involvementManage staff accident reports and initial submission of workers' compensation claims to the ICL HR Dept.Schedule staff to attend both in-service and other trainings provided by vendors, ensuring that staff have attendedRecommend disciplinary action for staff whose negligence results in ICL property becoming lost, stolen, missing, or damagedEnsure staff compliance with all applicable Federal and State laws, regulations, and Dept. of Homeless Services and Veteran’s Admin. policies and proceduresConduct length of stay reviews in the weekly supervisory meeting with program managers, associate program managers, case managers, case manager supervisors, and peer counseling staffEnsure staff is obtaining all info, such as medical, psychological, and social factors contributing to the resident’s situation, and evaluating the resident's capabilities, strengths, needs, and preferencesMonitor staff morale and the climate of the work environment to stop or eliminate employee discrimination and/or harassment of any kind, forwarding all complaints to the HR Dept. to further investigate the complaint (as directed)Monitor staff accrual totals, approve or recommend approval of employee requests for time off, notify the HR Dept. when an employee should be placed on or taken off Family and Medical Leave (FMLA)., maintain contact with staff while out on FMLAConduct staff supervision, ensuring staff compliance with the agency's time and attendance policy, per the maintenance of work schedules created and maintained, managing the completion of time clock edits of staff within the suspense established by the ICL HR Dept.Manage the completion of staff performance evaluations, recommending staff for the employee recognition award or promotion and/or disciplinary action reports for those out of compliance in accordance with agency and division policy (ie: disciplinary counseling or termination if needed)Establish and maintain staff assignments, review and recommend changes to authorized positions and personnel budget, submit Requests for Personnel (RFP) on vacant staff position(s), and interview candidates for employment in accordance with agency policy and employment lawsRegularly direct meetings informing staff of concerning clinical issues, types of clinical services, recreational activities, community resources, and ICL programs available, ensuring staff are accompanying consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with treatment or assistance of the consumer/resident P.D. ADMINISTRATIVE & Q.A. TASKSIssue monthly reports characterizing the resident population by length of stayEffectively and efficiently respond to questions from employees, board members, and members of the communityDevelop a program mission statement and program goals that support the division and agency mission statements and goalsOversee administrative recordkeeping, maintenance of office equipment, reception of visitors, phone reception, and stocking of office suppliesProvide administrative supervision to the Program Managers, Entitlements Counselor/Specialist, Facility Management Supervisor, and Office ManagerReview drafts, procedures, plans of corrective action, and business, incident, and program evaluation reports, addressing areas that need improvementCoordinate with the Dept. of Quality Assurance and Improvement and the depts in the Admin. Division in HR for staff assistance in the preparation for an auditReview job descriptions, and conduct employment interviews that meet federal, state, and agency regulatory guidelines, forwarding required HR docs to proceed with employmentDemonstrate willingness and ability to use and oversee the use of ICL-supplied equipment during business (e.g. computers, cell phones, telephone, vehicles, fax, vehicles, etc.)Ensure the distribution and collection of resident evaluation surveys and other program evaluation materials, ensuring that the findings of such efforts are made available to persons served and staffCollect data and keep documentation on vacancy, admissions, discharges, infractions, incidents, and illnesses daily and gather from staff monthly statistics on service utilization and referral sourcesMaintain accountability and serviceability of all ICL property assigned to the program, including vehicles, reporting lost stolen, missing, or damaged property in accordance with ICL policy, conducting initial investigations of propertyReview info collected from the program utilization review process on a quarterly basis, paying particular attention to an aggregate review of unsuccessful and delayed discharges, and preliminarily determine the full scope of onsite services and offsite linkages that may be missing from the services mixExercise control over the program budget through planning, prioritizing spending, and monitoring of the ICL spending patterns by approving/denying all staff financial requests and purchase orders of supplies and equipment, then submitting approved purchase orders and requests to the supervisor for approval, properly securing all property and equipment needs P.D. COMMUNITY RELATION TASKS:Maybe the chairperson or member of an agency or division committee(s)Present info to the board of directors, management, employees, and/or public group(s)Involved in hosting visitors from the community, regulatory offices, and/or other agencies as neededPromote effective partnerships with the Dept. of Homeless Services and the Veteran’s AdministrationEducate staff and residents on the importance of a constructive relationship with local elected officials, community boards, and citizensCooperate with other orgs. in the development of understanding and interest in participating in long-range plans to address the needs of vets who are homelessPromote the benefits and role of Transitional Residence for Veterans in the local community, acting and maintaining as a liaison between local elected officials and community boards, educating citizens in the community on vet issues as they relate to housing and employmentConduct an ongoing review of existing linkages with community providers and seek to extend the program’s linkages to improve the effectiveness and quality of the program, ensuring the data is reviewed and refined in focus groups with case managers and the residence advisory council to determine whether the info can be used to create a plan of action or, as necessary, advocacy to obtain additional service resourcesPerform other job-related tasks as assigned in an organized and detail-oriented manner…Please Note: To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily, reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency. If you feel that you’re a suitable candidate for this role and would like to join our organization, please submit your resume in response to this ad to contact a recruiter in HR for further related info to the role above or the benefits mentioned below… ICL BENEFITS: PLEASE NOTE: ICL Company Benefits are exclusive to employees working 20+ hours and EDU Leave is 40+ hours ONLY!PAID Orientation and Training + UnionChoice of full and/or partial Health, Dental, and Vision Benefits (spousal and child coverage available too)Life & AD&D Insurance + Medical Flexible SpendingMental Health Services and ProvidersEducational & Parental LeaveTuition & Work-Life AssistanceCommuter Benefits PlanEmployee Assistance ProgramMatching 403B (non-profit)Payroll Benefits: Corporate Fitness Account / NYS College Savings Program / Etc.Discounts on select ticketed purchases provided by Plum BenefitsAnd many more…

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. As Manager, Payer Integrations, you will oversee Spring Health's payer integration portfolio—owning performance for the CSN book of business, leading a growing team of Payer Integration Managers, and driving high-quality, on-time integrations with health plans and TPAs. You'll build cross-functional processes that accelerate implementations, reduce DSO, and increase clean-claim rates while acting as a trusted partner to internal teams and external payer contacts. This is a full-time, remote position on our team reporting to the Director, Payer Revenue Programs. What You'll be doing: • Own a portfolio of payer integrations, driving clean claims, faster payments, and improved accuracy across systems., • Set and achieve key metrics including clean-claim rate, denial reductions, DSO, and launch timelines., • Lead and grow a team of Payer Integration Managers, fostering clarity, development, and accountability., • Prioritize and resource a high-impact pipeline of integrations and escalations based on business risk and revenue., • Manage end-to-end payer launches—requirements, testing, and workflows across EDI, benefits, portals, and more., • Identify and resolve barriers in claims logic, provider data, and configuration to ensure seamless adjudication., • Partner across Billing, Benefits, Legal, and more to create repeatable playbooks and system-wide solutions., • Build and evolve a payer KPI dashboard to monitor and optimize performance., • Represent Spring Health with payers, building strong relationships and aligning on implementation and operations., • Drive automation, tooling, and process improvements to reduce manual work and accelerate cycle time., • Lead special projects as needed, translating learnings into scalable, evergreen practices.What success looks like in this role:, • Delivery: Consistent, on-time launches that meet quality gates and SLA commitments., • Revenue-cycle impact: Improved clean-claim rate, DSO, first-pass acceptance, and reduction in denials and rework., • Team performance: Hiring, development, retention, and readiness of a 3+ person integrations team., • Operational maturity: Adoption of SOPs, dashboards, and automation that scale performance and reduce cycle times., • Cross-functional trust: Clear, proactive communication and reliable execution that strengthens partnerships inside and outside Spring.What We Expect From You:Minimum qualifications, • 5+ years of relevant experience in payer integrations/relations, healthcare implementation, or RCM within payer/provider ecosystems., • 2+ years of experience directly managing a team, with demonstrated success in coaching, developing talent, and driving team performance in a fast-paced, cross-functional environment., • Expert knowledge of payer operations and claims adjudication, including benefit design, funding structures, eligibility, and payment workflows., • Hands-on expertise with HIPAA/ EDI (837, 835, 270/271), clearinghouses, payer portals, roster/CAQH workflows, EFT/ERA., • Demonstrated success leading integration projects end-to-end—planning, execution, testing, launch, —with measurable KPI improvements (DSO reduction, denial reduction, clean-claim success)., • Advanced analytical and problem-solving skills; ability to identify integration risks and craft innovative mitigation strategies., • Exceptional communication and stakeholder management across technical and non-technical audiences; adept at presenting findings to senior leadership.Nice to have, • Bachelor's degree in Health Information Management Systems (HIMS) or related field; Certified EDI Professional (CEP) or similar credentials., • Experience with behavioral health, multi-state provider networks, and regulatory/compliance standards., • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionDescription: Job Overview: Founded in 2005, ASun Star provides services to individuals (adolescents, adults) and families within the our facility and the families’ home, school, and/or community. We utilize a strength-based approach and are dedicated to helping our families succeed within their respective community. We strive to help each individual to be “their biggest star” by striving towards their fullest potential and accomplishing goals that they have identified. We specialize in working with individuals within the Behavioral Health realm including those diagnosed with Mental Health and Substance Use Disorder. The Behavioral Health Administrative Manager of Outpatient Mental Health and Substance Use Services plans and coordinates the day-to-day fiscal, administrative, and operational activities of the behavioral health department. Duties include: coordinating and organizing services and schedules, budget management and control, program implementation and administration, internal and external operational/administrative liaison, program marketing, and reporting. The Behavioral Health Department oversees administrative services for our In-Home/ In-Community program, Outpatient/ Intensive Outpatient Services, and our Program’s Dept Facility-Based Services. Duties & Responsibilities: • Knowledge and experience working with the Department of Health, the Substance Abuse and Mental Health Service Administration (SAMHSA)., • Experience administratively and operationally within an outpatient mental health and/or Substance use facility., • Ensures the implementation and compliance of all department policies and procedures., • Oversees department staff and direct support staff., • Provides administrative support within the development while heading the implementation, and marketing of program., • Serves as a principal liaison between students, staff, other departments, and/or external constituencies on day-to-day programmatic, operational, and administrative issues; facilitates seminars, meetings, special projects, and problem resolution., • Coordinates activities of support staff, and/or consultants, engaged in implementation and administration of program objectives., • Monitors and administers program revenues and expenses; may develop or participate in the development of funding proposals for the program., • Writes, edits, and coordinates development of program’s catalogs, promotional materials, educational materials, training manuals, newsletters, and/or brochures, as appropriate to the program., • Collects and analyzes data; prepares scheduled and special reports; maintains program records and statistical information., • Performs or delegates clerical and administrative support tasks, including creation, typing, and editing of program correspondence, purchasing documents, reports, program handbooks, and other publications., • Assists with grant and/or proposal writing as appropriate to the objectives and funding nature of the program; may participate in other fundraising activities., • May perform specialized activities of a programmatic nature in direct support of the accomplishment of program objectives and protocol., • May supervise and train dept staff, volunteers, and/or interns, as appropriate., • Oversees service authorizations, utilization, and staff assignments., • Assigns assessments, intakes, new cases, and reassignments, • Updates and analyzes the department and program service statistics and utilization, • Create dept policy, procedure and work flows., • Oversees Social Media and Newsletter creation and distribution., • Attend provider fairs and other marketing opportunities to promote agency services., • Attends meetings, supervisions, and conferences as needed.Requirements:, • MA/MBA preferred; BS/BA in Human Services, Social Work Psychology, Non-Profit, or relevant field is preferred., • Experience working administratively within a mental health and/or substance use facility required., • Proven management experience within an office setting., • Knowledge of NJSAMS a plus, • Exceptional interpersonal and communication skills, to enable professional interaction with a wide range of contacts, both internal and external to the company., • Excellent organizational and leadership skills., • Familiarity with office management procedures and basic accounting principles., • Excellent attention to detail, with the ability to maintain a high level of accuracy., • Experience of electronic diary management., • Ability to organize and plan own work., • A flexible, pro-active approach to work including the ability to prioritize and re-prioritize., • Ability to deal with sensitive information with discretion and to maintain confidentiality., • Able to exhibit a high level of confidentiality., • Ability to make administrative/procedural decisions and judgments, • Ability to coordinate and organize meetings and/or special events., • Clerical, word processing, and/or office skills., • Skill in the use of personal computers and related software applications., • Skill in organizing resources and establishing priorities., • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community., • Ability to lead and train staff and/or students., • Ability to interact with students, faculty and/or staff in a team environment., • Knowledge of finance, accounting, budgeting, and cost control procedures., • Knowledge of communication principles, media, and marketing techniques., • Ability to gather and analyze statistical data and generate reports., • Independent coordination of all day-to-day aspects of a specified program activity;, • Program planning, implementation, and monitoring;, • Implementation of effective operational/administrative policies and procedures specific to the achievement of the objectives of the program;, • Writing, editing, and publication of marketing, promotional, and/or educational materials and integrated reports specific to the company;, • Day-to-day team interaction with, liaison between, and coordination of a wide range of internal and external constituencies involved in program activities;, • Planning, preparation, and management of program budgets and expenditures.

Job Description JOB SUMMARY: The Care Coordinator functions as a member of an interdisciplinary team to provide care coordination to a caseload of severely mentally ill adults with multiple medical comorbidities and/or co-occurring substance abuse disorders and/or medically ill individuals. Advocates for and supports the client, engages with community agencies/health care providers and others on his behalf to ensure access to services needed to increase wellness self-management and reduce emergency room visits and/ or hospitalizations. Provides clinical support to the Team by providing consultation, education, information around psychosocial and/or substance abuse conditions, interventions, resources to maintain focus on outcomes and best practices. ESSENTIAL JOB FUNCTIONS: List all essential job duties. (To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.) • Conducts initial and ongoing assessments of assigned clients to document strengths, needs, goals, and resources., • Participates in the development/documentation /review and update of client centered comprehensive integrated, interdisciplinary care plan in consultation with other team members to ensure focus on desired outcomes., • Maintains effective communications with clients, primary care physicians, substance abuse, and mental healthcare providers, family, collateral resources and other Agency staff on behalf of clients., • Maintains documents, records, statistics, and other related reports in an organized, timely, and accurate manner as per policy and procedure., • Coordinates care planning with other providers of services/ resources to ensure goal directed, collaborative care, including care transitions., • Works as part of a Care Coordination team; attends and participates in team meetings to provide input/feedback around psychosocial and medical conditions conditions/comorbidities to review client status, update plans and goals, review outcomes to further program goals., • Acts as a resources/consultant to all team members on psychosocial, medical and/or substance abuse issues and resources., • Provides telephonic as well as face-to-face outreach, engagement, and service planning in the field., • Acts as a linkage to community services including medical, behavioral, residential, entitlement and any other needed services per interdisciplinary care plan., • Monitors overall service delivery to clients to ensure coordination and continuity; advocates with service providers/resources as needed., • Provides crisis intervention and follow-up., • May be assigned other tasks and duties reasonably related to the job responsibilities., • Working knowledge of computer software and electronic health record systems, • Demonstrated competency in written, verbal, and computational skills to present and document records in accordance with program standards., • Experienced in and demonstrated comprehensive understanding and working knowledge of the interdisciplinary planning process and the developmental treatment model., • Knowledge of Medicaid, Social Security and other entitlements preferred., • Excellent interpersonal skills required., • Specific training for the designated assessment tool(s), the array of services and supports available, and the client-centered service planning process. Training in assessment of individuals whose condition may trigger a need for HCBS and supports, and an ongoing knowledge of current best practices to improve health and quality of life., • A bachelor’s degree in one of the fields listed below1; or, • A NYS teacher’s certificate for which a bachelor’s degree is required; or, • NYS licensure and registration as a Registered Nurse and a bachelor’s degree; or, • A bachelor’s level education or higher in any field with five years of experience working directly with persons with behavioral health diagnoses; or AND two years of experience: • In providing direct services to people with Serious Mental Illness, developmental disabilities, or substance use disorders; or

Job DescriptionJob Description - Mental Health Therapist (Individual Coach) Wonder is seeking a mental health parent coach to provide transition support centered on a holistic and integrative family systems approach. This is a part-time contract position. Who we are: Wonder was created with the intent to provide therapeutic support services for pre-teens, adolescents, young adults and their families by combining individual and parent coaching with family therapy. Our aspiration is to ensure sustainable change for a lifetime. What we offer: • We value your time so we pay for every aspect of the work you do, • $55-70/hr for direct coaching time, • $25/hr for time spent doing administrative work and case management, • Flexible hours - you work with your clients to create your schedule, • Be part of a supportive and caring team that collaborates and shares resources Our mental health coaches are responsible for helping families work through a large spectrum of behavioral and emotional challenges. As a mental health coach, you would meet with your clients weekly. You would also collaborate with your care team, which includes an individual coach, parent coach and a clinical team leader to support the family as a whole. Our work with our clients focuses on relationship-based support combined with an understanding of systemic needs including clinical, school, work and social skills. You’ll be a good fit if you possess the following: • Master's Degree in Psychology, Social Work, or Marriage and Family Counseling (required), • Licensure is not required, but it is preferred, • Experience working with adolescents, young adults, and families providing individual and family therapy, • Strong ability to personally relate one-on-one with each client and build solid relationships, • Strong ability to collaborate with team members, • Willing to work a flexible schedule, which may include off-business hours, such as after school, evening, and/or on weekends, • Ability to travel to meet clients Must Haves:, • Valid Drivers License, • Personal Liability Insurance, • Working Computer (not a tablet or Chromebook) 8SjW1KHM5C

Job Description The Quad Preparatory School Upper School Psychosocial Assistant Immediate Opening for 2025-2026 School Year Classification: Non-Exempt Reports to: Upper School Co-Head, Clinical Annual Salary Range: $45,000 At Quad Prep, we are on a mission — to transform the lives of neurodiverse, twice-exceptional people by redefining the experience of school. Through the collective, collaborative, and empathic work of our teachers and clinicians, we are empowering our students to engage with the exciting and wonderful diversity of this world. As we enter our 12th year, we are excited to welcome fellow innovators and collaborative colleagues to our team to be a part of this inspiring and impactful mission. At Quad Prep, a New York State Association of Independent Schools (NYSAIS) Accredited School, we are eager to create challenging and engaging learning experiences for our students, to seek diverse perspectives, and to work together to continuously refine and redefine best practices in neurodiverse education. The Quad Preparatory School actively seeks to advance diversity through its programs and hiring. Why work at Quad Prep? • ACCREDITED SCHOOL: Quad Prep was recognized as an outstanding school when it received accreditation last year through NYSAIS., • COMMUNITY: We are committed to building a joyful and inclusive culture where everybody is celebrated for who they are., • COLLEAGUES: Our colleagues are inspiring, consummate innovators and are at their happiest collaborating to create personalized solutions for each student., • STUDENTS We guarantee that you will learn something eye-opening every single day from our students — and have a lot of joy and laughter along the way!, • DEEP PROFESSIONAL LEARNING: Quad Prep supports mission-driven educators and clinicians to grow their professional skills and influence in the neurodiversity educational space. Close collaboration with colleagues, coaching from supportive leaders, and thoughtful, in-depth professional learning programs keep us growing., • GENEROUS AND COMPREHENSIVE BENEFITS, • Health: Medical, Dental, Vision, • Retirement Plan contribution, • Group Life Plan, • Student Loan repayment, after one year service, • Disability Insurance, • Generous Parental Leave, after one year service, • WORK LIFE BALANCE: In addition to a ten-month school year during which our staff are offered on average 33 days off (approximately 7 weeks) for scheduled holidays and school breaks, we provide generous preparation periods throughout each week, limiting the number of after work hours you will need to work — so that you can live the life you wish for — inside and outside of our school. Additionally, our students are dismissed midday each Friday in order for you to meet with your team, plan, and prep. (If Quad Prep is for you, you'll read what's below and feel, "That's me!") At Quad Prep, we are guided by values that we hold dear and we have developed an innovative set of practices to meet our mission. We are: Groundbreaking: We ignite our students’ talents and are passionate about their futures. You are: • Passionate about our work and our mission, • Creative and excited about reaching each and every learner in new ways, • Excited to help create new, evidence-based best practices in this rapidly evolving field, • Communicate effectively with colleagues, • Seek to understand yourself and others in order to welcome new perspectives, • Are generous of spirit and willing to give and receive feedback and input freely, • Can be counted on to do what you say you will do, • Have a high level of ownership for personal and team results, • Can purposefully develop skills to find success in your work and our learning community, • Ask for support when you need it, • Seek opportunities to learn and grow in your professional practice, • Support colleagues by sharing best practices and nurturing their learning, • Are highly effective and dedicated, • Show initiative, • Display good judgment and sensibility, • Open to new ideas, • Nimble in fluid, changing environments The Quad Preparatory School is looking for 1:1 psychosocial assistants in our School program (6th-12th grade) for the 2025-2026 school year. As a psychosocial assistant, your main role is to implement psychosocial strategies and interventions with the student that you are paired with. This student will most likely be in the Upper School, so you will be working directly as a team with their Head Academic Teachers, Psychosocial Teachers, and their Associate Teachers. In addition, you will be working collaboratively with your students' clinical team (counselor, occupational therapist, speech-language therapist, and possibly a learning specialist) to ensure that you are meeting your students’ needs and creating a successful learning environment for them. Psychosocial assistants have the opportunity to receive mentorship and support from the Clinical Co-Head, classroom head and associate teachers, and the clinical staff, including licensed speech and language pathologists, occupational therapists, and psychologists. You will receive significant professional development and experience working with twice-exceptional youth while being mentored by veteran special education teachers and clinicians. Expectations: The Quad Preparatory School is looking for a 1:1 Psychosocial Assistant. Duties include: • Work primarily with one assigned student to support all areas of learning, including academic content, psychosocial goals, and implementation of behavioral plans;, • Track psychosocial goals for assigned student; Engage in data collection to monitor psychosocial progress, • Collaboratively write progress reports for assigned student;, • Ensure safety of student, through use of Crisis Prevention techniques;, • Support other students as instructed by supervisor; with classroom team, implement general classroom supports and routines, • Assist with providing support for students throughout the day (e.g. during outdoor recess, academic work periods, specials, lunch and snack), • Assist assigned student with transitions between classes and activities; includes use of visual timers, reminders prior to transitions, prompts and praise for transitioning, • Implement instructional activities (provided by teachers) driven by student learning styles and multiple assessment alternatives, when students may need a break from group learning;, • Empower student to take charge of their learning by providing all necessary scaffolding and modeling, materials, and consistently maintaining a high level of expectation for student success;, • Collaborate with all academic and clinical staff members to support student in daily tasks and enrich learning;, • Work cooperatively with school administrators, special support personnel, colleagues, and parents to deliver a fully-integrated, student-centered learning environment for assigned student;, • Participate in all training and staff development modules, including reading required books and articles on cutting-edge 2E and other educational developments;, • Must be able to use GSuite, specifically Google Drive;, • Love for working with adolescents, • Desire and ability to work with students with special needs, • Ability to connect with high school-aged children, • Experience in crisis intervention, • Providing engaging instruction, • Effective oral and written communication, • A solid understanding of high school-aged children’s academic, social, and emotional development, • Attention to detail, • Maintaining confidentiality and privacy, • Ethical conduct, • Time management and the ability to multitask, • Teamwork and collaboration, • Experience working with twice-exceptional youth with diverse physical and developmental needs, • Crisis prevention and intervention experience, • One year of paid experience working with children in grades 6-12, • Physical fitness sufficient to respond quickly in emergency situations Work Environment: The successful candidate must demonstrate the physical stamina and capability to work effectively in all educational environments and situations that may arise during the school day. This job operates in a school setting. School is located on the 1st, 5th, and 6th floors of a building with elevators, although occasionally walking the stairs from 1st to 6th floor is necessary. This role requires regular walking to various locations around the school and very occasionally traveling between campus buildings located approximately two blocks away from each other. Physical Demands: While performing the duties of this job, the employee is regularly required to talk and listen. This position is active and involves continuous standing, walking, and climbing stairs. The employee must be able to lift and/or move items above or around 100 pounds and capable of working closely with high school students who can weigh 250 pounds. Typing is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Position Type and Expected Hours of Work: This is a full-time non-exempt position in an educational facility which is open eight hours a day. Teachers, psychosocial teachers and assistants, and staff clinicians work ten months out of the year according to the academic calendar (late August to late June). Occasional evening or weekend hours may be required. In general, though, hours are Monday-Friday 8am - 4pm. Compensation and Benefits: Compensation is dependent upon experience and training. At Quad Prep you’ll have access to a full range of benefits, including medical, dental, and vision coverage; pre-tax transit and dependent care accounts; a 401K match and student loan repayment contributions (after one year of employment); and a range of professional development opportunities, including our First Year Support Program for all new facility and staff; our Leadership Development Institute for those wishing to gain supervisory experience. Want to learn more about Quad Prep? Connect with us! ADA/AAP/EEO Statement: The Quad Preparatory School is committed to the full inclusion of all qualified individuals. We take steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact our People and Culture department at . The Quad Preparatory School is based on an inclusive philosophy that does not discriminate on the basis of race, color, national origin, religion, gender, age, disability, marital status, creed, sexual orientation, familial status, citizenship, veteran or military status, or any other characteristic protected by law in its hiring procedures and policies. Powered by JazzHR CGO0EGg3IV

Job DescriptionJob Description - Mental Health Therapist (Individual Coach) Wonder is seeking a mental health parent coach to provide transition support centered on a holistic and integrative family systems approach. This is a part-time contract position. Who we are: Wonder was created with the intent to provide therapeutic support services for pre-teens, adolescents, young adults and their families by combining individual and parent coaching with family therapy. Our aspiration is to ensure sustainable change for a lifetime. What we offer: • We value your time so we pay for every aspect of the work you do, • $55-70/hr for direct coaching time, • $25/hr for time spent doing administrative work and case management, • Flexible hours - you work with your clients to create your schedule, • Be part of a supportive and caring team that collaborates and shares resources Our mental health coaches are responsible for helping families work through a large spectrum of behavioral and emotional challenges. As a mental health coach, you would meet with your clients weekly. You would also collaborate with your care team, which includes an individual coach, parent coach and a clinical team leader to support the family as a whole. Our work with our clients focuses on relationship-based support combined with an understanding of systemic needs including clinical, school, work and social skills. You’ll be a good fit if you possess the following: • Master's Degree in Psychology, Social Work, or Marriage and Family Counseling (required), • Licensure is not required, but it is preferred, • Experience working with adolescents, young adults, and families providing individual and family therapy, • Strong ability to personally relate one-on-one with each client and build solid relationships, • Strong ability to collaborate with team members, • Willing to work a flexible schedule, which may include off-business hours, such as after school, evening, and/or on weekends, • Ability to travel to meet clients Must Haves:, • Valid Drivers License, • Personal Liability Insurance, • Working Computer (not a tablet or Chromebook) rWeci4EN5h

Job Description SITE SUPERVISOR, LGBTQIA+ YOUTH PROGRAM Unit: Programs Department: Youth Services Reports to: Director, Program Operations Classifications: Exempt, F.T. (YSD) The Site Supervisor is responsible for the daily oversight and coordination of program operations at HMI, ensuring that the program runs smoothly and that staff adhere to safety protocols and program policies. This role plays a vital role in ensuring the smooth operation of our youth-centered programs and services. It involves supervising a team of staff members, facilitating staff meetings, managing daily operations, overseeing data collection functions, and serving as the primary point of contact for youth-related crisis interventions. The Site Supervisor will collaborate closely with internal teams, including counseling staff, Member Navigators, Pantry Coordinators, and Kitchen Managers, as well as external partners such as Harvey Milk High School and community organizations to support the needs of the youth we serve. Essential Functions: % Time Role Description 80% Day-to-day Programmatic Site Oversight 1. Staff Oversight & Compliance: o Ensure staff compliance with safety protocols, program policies, and procedures. o Provide direct supervision to Member Navigators, Pantry Coordinator, and Chef/Kitchen Manager. o Assist with staff onboarding, training, and performance evaluations. o Monitor staff performance and address any issues or concerns promptly. 2. Daily Program Operations: o Ensure smooth flow of daily program activities, ensuring that all scheduled services and activities take place as planned. o Manage the staff duty schedule and ensure appropriate coverage for all shifts. o Support with special events, ensuring they are well-organized, inclusive, and align with program objectives. o Oversee the organization, order and structure of the front desk workspace o Responsible for ordering all program supplies for HMI programs floor 3. Crisis Intervention & Youth Support: o Lead all crisis intervention responses during program hours, providing support to staff and youth in high-stress or emergency situations. o Act as the main point of contact for handling critical incidents, including emotional, behavioral, or safety-related crises. 4. Staff Circle Meetings & Team Collaboration: o Convene and facilitate daily staff Circle meetings to ensure clear communication, support, and team-building. o Collaborate with the counseling team and other key staff to address ongoing youth issues, ensure proper care, and provide programmatic updates. 5. Data Collection & Reporting: o Support data collection functions, ensuring accurate and timely reporting of program outcomes, incidents, and participant progress. o Oversee the maintenance of program records in compliance with organizational and regulatory standards. 6. Partnership Liaison & Communication: o Liaise daily with key staff from counseling teams, partner organizations, and Harvey Milk High School regarding youth needs, program operations, and any emerging concerns. o Maintain strong relationships with external community partners to ensure coordinated services and advocacy for the youth in the program. o Collaborate with Development Team to conduct tours of the HMI Program Space. 20% Administrative & Other Duties Track youth member enrollment/activities and contractual requirements, and prepare reports and paperwork requested as needed by agency or funders. 1. Maintain client-level data, including follow-up notes and referral logs., 2. Maintain group-level documentation, including sign-in sheets and session summaries in Salesforce, 3. Document, code, and enter data for program analysis., 4. Submit all necessary documentation to Data Coordinator(s). Participate in professional development trainings As needed Other duties as assigned by supervisor. HMI is dedicated to providing critical social services, counseling, youth development, and afterschool programs for LGBTQIA+ youth aged 13-24. We aim to create a safe, inclusive, and empowering environment for youth to grow, connect, and thrive. HMI is an Equal Opportunity Employer and is committed to fostering an inclusive work environment where diversity is valued and respected. We encourage applications from individuals of all backgrounds, including LGBTQIA+ candidates. Knowledge, Skills, and Abilities Required: • Bachelor's degree in Social Work, Psychology, Youth Development, or related field (or equivalent experience)., • Minimum of 2-3 years of experience working in a supervisory role in a youth-centered program, preferably within the LGBTQIA+ community., • Experience in crisis intervention and youth mental health support., • Strong understanding of LGBTQIA+ youth issues, including social, emotional, and mental health challenges., • Knowledge of safety protocols, confidentiality standards, and best practices in youth programming., • Excellent communication, leadership, and interpersonal skills., • Ability to manage multiple tasks, prioritize, and maintain a calm demeanor in high-pressure situations., • Strong organizational skills and experience with data collection, reporting, and administrative functions., • A commitment to creating an inclusive, safe, and welcoming space for LGBTQIA+ youth, with the flexibility and adaptability to evolve the program based on needs., • Empathy, patience, and the ability to engage with youth in a supportive and non-judgmental manner., • Ability to work on-site and manage various program activities, including standing, walking, and facilitating group activities., • Work at 2 Astor Place, NYC, • Standard Hours are Mon - Fri, 12:00 PM - 8:00 PM, with an hour lunch break; occasional schedule changes for outreach work and events. 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