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Job DescriptionSenior Help Desk TechnicianEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description KIPP Capital Region is a part of a national network of high-performing public Charter Schools committed to creating joyful, academically excellent, and prepared students with the skills, ability, and confidence to pursue their paths to college, career, and beyond. Located in both Albany and Troy, NY, KIPP Capital Region serves 2,500+ students in grades K-12 across seven schools. We believe every individual walks through the doors of schools bearing gifts. Talent. Perspective. Drive. Inspiration. So at KIPP Capital Region, we support every student and educator to see those gifts, and then build the skills and confidence they need to thrive. We are committed to furthering anti-racism, equity, and racial justice in all our efforts, and expect all of our stakeholders to participate in this work so that we can create a future without limits for our students, together. Position Overview The Assistant Principal supports the school in driving academic outcomes for students as a key member of the school’s leadership team. The Assistant Principal leads instruction and helps develop leadership among the school’s emerging leaders. At KIPP, we believe that the Assistant Principal is the School Leader's successor and is actively developed for school leadership. The AP should consider themselves apprentices to the School Leader, and the AP should gradually build the capacity to lead a KIPP school. Duties and Responsibilities KIPP Capital Region Assistant Principals report to the Principal and are responsible for helping to create a positive, structured, disciplined school culture and for ensuring that students’ learning experiences are exciting and rigorous. The APs coordinate curricula and instructional content, coach teachers, assess student and teacher performance, and lead professional development. Our APs are also masters of content, experts in building relationships with families, and demonstrate an unwavering commitment to holding high expectations. The core responsibilities of this position include: • Supports the development of the School Leader’s school-wide vision and takes an active role in investing and mobilizing teachers to achieve the collective goals of the school; owns the implementation of select school priorities in support of the school-wide vision., • With guidance from the School Leader, the AP leads the planning and goal setting for the grades/departments they coach and ensures alignment with school-wide goals., • Provides input into the school-based strategic planning, including identifying what the school’s strategic plan means for their leadership and the people they manage., • Supports the School Leader in identifying and developing emerging and teacher leaders (Department Heads and Grade Level Chairs) through goal setting, coaching, and providing feedback., • Supports teachers in understanding processes and roles in student support and intervention and develops systems and structures to ensure that limited time is spent on reactive student discipline., • Manages parts of the daily school operations (e.g., arrival/dismissal, lunch/recess, school trips)., • Develops deep mastery over the academic standards in the subjects/grades they coach and a strong understanding of academic standards for all subjects/grades. Understanding the implications of standards on what a student should know and be able to do, connects teachers with relevant resources to improve their content knowledge. Therefore, a teacher needs to know and be able to facilitate student mastery., • Studies curriculum and assessment content and further understands how assessments map to content mastery and what is required of students and teachers to accomplish mastery on the evaluations., • Develops standardized best practices in instructional methods and teaches teachers how to match strategies to gaps in student mastery., • Provides high-quality instructional coaching with frequent and scheduled teacher observations, actionable and bite-sized feedback, and accountability for adjustment in practice., • Coaches emerging leaders in their instructional coaching practice., • May lead or coach others who lead department/content/grade-level meetings that focus on planning for and norming instruction, practicing instructional strategies, and monitoring the department/content/grade level progress., • Perform other duties as outlined by the School Principal, • Committed to furthering anti-racism, equity, and racial justice in all our efforts, and expect all our stakeholders to participate in this work so that we can create a future without limits for our students, together., • Complies with all charter, federal, state, and local laws, and regulations, including the NYS Department of Education, Department of Health, and NYS Office of Children and Family Services, • Bachelor’s Degree required. Master’s Degree preferred from an accredited College or University., • 3+ years of teaching experience in K – 12., • 2+ years of experience managing and/or coaching K - 12 teachers., • An active New York teaching certification or ability to seek reciprocity from another state, preferred., • Preferred experience working directly with students, preferably required in the charter, private, or public school environment., • Prior experience working in schools and urban communities is preferred but not required., • Ability to work a flexible schedule outside of regular business hours. The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions. • Prolonged periods were spent sitting at a desk and working on a computer., • Must be able to access and navigate all areas of the school and other facilities as needed., • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus., • The employee needs to read, write, and speak English fluently., • While performing the duties of this job, the employee is required to stand, walk, sit, use fingers to type, handle or feel objects, tools, or controls, reach with hands and arms, climb stairs, balance; stoop/bend and reach, kneel, crouch or crawl; talk, hear., • Dexterity requires writing and operating standard office machines such as computers, printers, copiers, fax machines, phones, and calculators., • Generous time-off, • Industry-leading medical, dental, and vision coverage, • Aggressive employer 403(b) contribution match, • Childcare benefits, • Unparalleled work/life integration, • Casual dress code, • Relocation stipend (conditions apply) Salaries are determined using an equitable compensation scale that accounts for years of experience relevant to the role and longevity within the KIPP network. KIPP Capital Region will evaluate and determine the step/level a new hire will be placed within our teacher salary scale at point of hire. All staff and educators at KIPP Capital Region are committed to anti-racism and inclusion, are part of a close-knit diverse community, and are encouraged to show up authentically, inspiring our children to do the same. Learn more about what it’s like to work at KIPP Capital Region: kippcapital.org/join-our-team/ This role is located at KIPP Capital Region schools in Albany & Troy, NY.