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Job Description Provision Eyecare is the premier, full-service destination for high quality eye care and eyewear. The Eye Care Assistant at Provision creates exceptional value in the lives of our patients by delivering the Provision experience: ensures all patients receive the highest quality care, provides a lasting impression for patients coming into our offices, and makes a difference in the lives of patients we serve. This is especially important in a medical environment where people may be apprehensive about health issues. The effective Eye Care Assistant is able to multitask and respond to the needs of the patients, doctors and other staff efficiently and calmly. You should be very reliable, organized, and carry a positive attitude as you will be taking care of patients from the moment they walk through our door, and beyond the completion of their visit. Responsibilities • Greet patients without delay, • Promptly answer or handle queries in a friendly and courteous manner, • Explain all required paperwork, tests, products and services while being sensitive to patient health information, • Maintain charts, • Perform prescreening to prepare the patient for the doctor., • Show patience and courtesy to indecisive or difficult customers and patients, • Review prescriptions and/or patient information carefully; identify special needs, consulting with Optician, Managing Doctor or Management when necessary, • Perform work accurately and thoroughly despite time pressure and customer volume, • Obtain the patient's reason for visit, health and family histories; review and record medications, obtain and record testing measurements and frame measurements, • Keep track of supplies and maintain office equipment., • Demonstrate knowledge of utilizing client insurance benefits, appointment book/scheduling procedures and computer operation/procedures, • Identify situations involving unsatisfied customers and act quickly for resolution, • Handle and file all patient records in an organized and efficient manner in accordance with HIPAA, • Place contact lens orders, process shipments and properly submit invoices for payment, • Operate the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details, • Accurately operate the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons, • Explain to customers processing and expected delivery times, • Take pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines, • Maintain safe working environment for all associates/patients, • Quickly respond to changes in store promotions or procedures with appropriate staff communications, • Demonstrate excellent product and service knowledge; take initiative to accurately describe the features and benefits of various products or services, • Assist the customer in selecting eyewear that are best suited for their vision, lifestyle and budget, • Performs all pre-examination testing with accuracy and attention to detail; takes the initiative to explain all measurements and answers any questions the patient may have, • Demonstrate clinical and product knowledge, provide coaching and guidance to patients on the care and handling of eyewear and contact lenses, • Responsible for the maintenance and disinfection of medical devices, work stations, work surfaces, and premises, • Establish positive patient rapport and build relationships to establish repeat customers that ask for you by name, • Strong written and oral communication skills to exchange information in a team-oriented environment, • Must be proficient in relevant medical terminology and vocabulary, • Excellent attention to detail, • Strong customer service skills, • Knowledge of current fashion trends, • Strong communicator and listener, • Familiarity with cash register, computers and calculators, • Organization skills, • Strong interpersonal skills, • Sales skills, • Strong basic math skills, • Knowledge of office and store merchandise, • Punctual, • Responsible, • Reliable, • Pro-active in problem solving, • Self-starting attitude, • Helpful in looking for ways to improve Full time applicants only, must be able to work Saturdays. This role requires reliable commute to our Union, Woodbridge and Hoboken offices. Our operating hours are Monday through Friday 10am to 7pm, and Saturdays 10am to 6pm.

Job DescriptionDescription: Job Description: Account Manager – SaaS Retail Software Location: Fully Remote (with annual team events) or able to commute to our NJ office Reports To: Sales Manager Salary Range: $50-70K About the Role We’re looking for a proactive and relationship-driven Account Manager to join our Customer Success team and support a portfolio of existing retail clients using our SaaS retail commerce solutions. If you're passionate about building long-term relationships, driving client growth, and acting as a trusted advisor, this is the role for you. As an Account Manager, you will be the main point of contact for 100–150 SMB retail clients, helping them maximize the value of our software by providing education, strategic guidance, and identifying opportunities for upselling and cross-selling. What You’ll Do Client Relationship Management ? Build strong, lasting relationships with assigned clients through regular check-ins and strategic support. ? Serve as the primary liaison between your clients and our internal teams, ensuring clear communication and timely resolution of issues. ? Understand your clients’ unique business goals, challenges, and use cases to provide tailored guidance. Client Growth & Education ? Educate clients on the full breadth of our SaaS retail offerings—POS systems, eCommerce platforms, mobile apps, marketing tools, and more. ? Uncover upsell opportunities that align with each client's business objectives, and guide them through product expansion. ? Deliver product demos, share best practices, and champion new features to improve client outcomes. Client Advocacy & Retention ? Represent the voice of the client internally, collaborating cross-functionally to enhance the client experience. ? Monitor account health and proactively address risks to drive renewals and long-term retention. ? Meet or exceed upsell and retention goals tied to your book of business. Team Collaboration ? Work closely with Sales, Support, Product, and Marketing to align client needs with company solutions. ? Share insights from the field to help improve our platform and client journey. ? Participate in team summits and company-wide initiatives that drive innovation and collaboration. What You Bring ? 2+ years of experience in Account Management, Client Success, or a related role—preferably in SaaS, retail tech, or B2B services. ? Excellent communication and interpersonal skills—you know how to build rapport and earn trust. ? Strong organizational skills with the ability to manage a high volume of clients without sacrificing quality. ? Comfort with educating clients on technical platforms and presenting tailored solutions. ? Experience with CRM systems (e.g., HubSpot, Salesforce) and virtual collaboration tools. ? Self-starter mindset with a passion for helping businesses grow through technology. ? Able to thrive in a remote-first work environment. Bonus Points ? Experience with POS systems, eCommerce platforms, or retail operations. ? Background in SMB or enterprise SaaS account management. ? Familiarity with HubSpot CRM. Why Join Us? At Celerant Technology, we empower independent retailers with cutting-edge commerce solutions that unify their online and in-store experiences. As an Account Manager, you’ll play a key role in helping retailers succeed while shaping the future of retail tech alongside a collaborative, mission-driven team. We value growth—for our clients and our people. You’ll have opportunities to learn, lead, and make a meaningful impact from day one. Learn more about our company culture How to Apply If you’re passionate about delivering exceptional client experiences and excited to support retailers with powerful technology, we’d love to hear from you. Please submit your resume and a brief cover letter outlining your relevant experience and interest in the role. Requirements: