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Job DescriptionVP, Technical Operations & Support – based in Melville, NY Position Summary The Vice President of Technical Operations & Technical Support is a seasoned leader responsible for the seamless, secure, and reliable support of our mission-critical software applications and employee systems. This leader will drive the strategy and execution of all technical operations (infrastructure and application support, incident management, company and employee systems support) and technical support functions (Customer Support, L2/L3 support teams). The core objective is to ensure optimal system performance and superior customer and employee satisfaction and retention, leveraging data-driven insights and a culture of continuous improvement. Key Responsibilities • Strategic Leadership: Develop and execute a comprehensive technology operations and support strategy that aligns with overall business goals and objectives., • Operational Excellence & Reliability: Oversee the design, planning, implementation, and maintenance of support systems and tools to automate and make effective our tech ops and support processes using tools such as Jira Service Management., • Customer Support & Experience: Define and implement world-class incident management and customer support strategies and service level agreements (SLAs), ensuring high customer satisfaction and retention for our mission-critical applications., • Team Management & Development: Build, mentor, and lead high-performing, globally located level one, level two and incident management support teams, fostering a culture of accountability, responsiveness and technical growth., • Process Improvement: Drive continuous improvement of our products and processes via thorough RCA analyses, implementing best practices and frameworks such as ITIL for IT Service Management (ITSM)., • Operational Excellence: Enforce Service Level Objectives (SLOs) and key Performance Indicators (KPIs) for API’s applications, leading incident management, post-mortems, and proactive measures to ensure 24/7 reliability, effectiveness, and performance, • Cost Optimization: Develop and manage the infrastructure budget, implementing FinOps practices and optimizing AWS resource usage for cost-efficiency., • Demonstrated success in managing high-volume, 24x7 production environments and leading significant cloud migration or modernization initiatives., • Cross Team Collaboration: Partner with application engineering, product, and business leaders to ensure product stability and employee systems meet and exceed business and client needs.Qualifications & Experience, • Education: A Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field is required; a Master's degree (related field or MBA) is highly preferred.Experience:, • Typically 15+ years of progressive experience in IT operations, employee systems administration, and/or technical support, with at least 5 years in a senior leadership/executive role., • Deep experience with employee enablement tools including Microsoft suite of employee enablement products such as 365, Entra, Teams and others., • Proven track record of managing globally distributed technical teams within a SaaS or enterprise software environment., • Extensive experience with cloud computing and infrastructure management.Skills:, • Exceptional leadership, problem-solving, and decision-making abilities., • Strong strategic thinking and project management skills., • Excellent communication skills, with the ability to convey complex technical information to non-technical stakeholders and executive leadership., • Deep understanding of enterprise architecture, system design, and software development lifecycle principles., • Hands-on expertise in AWS services and architecture (e.g., EC2, S3, VPC, RDS, Lambda, IAM, CloudWatch, Route 53)., • Leading infrastructure engineering for mission critical applications requiring high stability, reliability and performance., • Familiarity with ITSM platforms and data analytics tools for performance monitoringTravel: 10% Compensation: The good faith compensation for this position is $180,000 - 200,000 USD, commensurate with experience. Who We Are API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you! Other Duties Duties, responsibilities and activities may change at any time according to business needs. The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO). Work Environment This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms. AAP/EEO Statement Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. Powered by JazzHR AVM3svXT1q

Job Description JOB SUMMARY: Is responsible for the planning, executing, directing and evaluating the nursing care given to the patient. The role is defined as the pre-procedure, intra-procedure and the post-procedure period. May have contact with the patient in each phase of the endoscopy experience. The responsibility includes the preparation assembly and organization of the environment, equipment and supplies necessary to perform the activities necessary for the preparation and the recovery of the ambulatory patient. JOB RELATIONSHIPS: Responsible to: Nurse Manager Interrelationships: Must have an effective working relationship with co-workers, members of the medical community, patients, family and the community. ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following: · Supervises nursing activities related to patient care and sets standards for accurate reporting and recording of patient’s symptoms, reactions and progress. · Provides input and standards in formulating patient care policy and procedures for the Center. Works with the medical staff to coordinate medical and nursing management of patient care. · Assists in maintaining an adequate inventory of supplies, drugs, and equipment. · Serves as a resource in areas of expertise to other staff members. · Participates in the preparation of the patient for their procedure. · Performs the pre-admission assessment. · Provides pre-procedure instructions. · Ascertains that all appropriate data is in the patient’s record prior to admission or immediately following admission and prior to procedure. · Communicates abnormal and/or extensive medical history to the physician as soon as discovered. · Maintains communication with reception areas and procedure rooms to assure efficient movement of patients. · Assists preparation of medications. · Admits the patient in the pre-procedure area and follows the admission protocols. · Checks signed consent prior to beginning case and performs a time out. · At the beginning of the day, checks to see that necessary supplies required by the day’s procedure schedule are available in the procedure rooms. · Prepares patient for procedure by verifying patient identity and scheduled procedure, and assists patient into procedure room. · Helps to relieve patient’s apprehension before and during administration of conscious sedation. · Makes available additional instruments and supplies as requested during the procedure. · Documents and labels specimens clearly and correctly. · Assists in transferring patient to PACU. · Is responsible to assure that supplies for each case are ready for use. · Is responsible for maintaining a safe environment during the procedure. · Assists in cleaning of room after each case. · Assists with post-procedure call to patient and documents call and patient’s responses on patient’s record. · Tasks inventory and restock supplies as needed. · Receives patient from the procedure room, assesses patient’s condition on admission and discharge, and documents on PACU record. · Closely observes and monitors the post-procedure patient by taking vital signs, EKG (if required) and documenting patient’s progress while in PACU. · Administers medications, IV’s and treatments; maintain records regarding dispensing of same; observes patient’s reaction and acts appropriately in the event of adverse reactions. · Performs/assists physicians in other procedures as requested. · Assures patient that he/she is not, and will not be, left alone in the recovery areas. · Provides a summary of post-procedure instructions to patient prior to discharge from the unit. · Makes sure patient has information for follow-up appointment before being discharged. · In an emergency situation, is able to give immediate respiratory assistance or support, including use of AMBU bag, airway tubes; administers CPR; assists with endotracheal tubes and defibrillation, and performs venipuncture. · Knows and maintains CODE Blue/crash cart. · Recognizes and utilizes safety precautions and procedures. · Remains familiar with equipment and supplies, including, location, and upkeep. · Assists in restocking units as needed. · Maintains a comfortable, orderly, clean, safe environment in the recovery areas. · Adhere to all OSHA regulations and participate in annual reviews, attend inservices for employee safety and injury prevention within the workplace INFECTION CONTROL CATEGORY: This job is designated as a Category I job using the OSHA definitions. This means there are tasks that involve exposure to blood or other potentially infectious material. Use of appropriate protective measures are required for any employee engaged in Category I tasks. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE: RN with current NY state license Current CPR certification Current ACLS certification (If applicable) Previous Endoscopy experience, one year preferred LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. MATHEMATICAL SKILLS: Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY: Ability to define problems, collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk and hear. The employee frequently is required to walk. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works near moving mechanical parts. The employee is frequently exposed to fumes or airborne particles, toxic or caustic chemicals, and extreme heat, and vibration. The employee is occasionally exposed to wet and/or humid conditions and risk of radiation. The noise level in the work environment is usually quiet. Job Type: Full-time Salary: $40.00 - $45.00 per hour Benefits: • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Paid time off, • Vision insurance Medical specialties: • Gastroenterology, • Perioperative Care Physical setting: • Ambulatory surgery center, • Outpatient Standard shift: • Day shift Supplemental schedule: • Overtime Weekly schedule: • Monday to Friday Ability to commute/relocate: • Huntington, NY 11743: Reliably commute or planning to relocate before starting work (Required) Experience: • Nursing: 1 year (Preferred), • Endoscopy: 1 year (Preferred), • Ambulatory surgery center: 1 year (Preferred) License/Certification: • ACLS Certification (Preferred), • RN (Required) Work Location: In person

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