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Job Description Position: Helpline Counselor Reports To: Manager, Helpline Department: Helpline Location: Bronx Classification: Part-Time (25 hours/week) Work Model: In-Person Compensation: $24.73/hour Who We Are Established by Black and Latina activists in 1984, the Violence Intervention Program (VIP) is NYC’s only culturally specific organization with a mission to address domestic and sexual violence within Latine communities. Each year, we provide intensive support and services to 3,500+ survivors and children and reach 15,000+ community members through community events and preventive education. We are committed to developing innovative programs that respond to the needs of our diverse community and reflect our organizational values. What We Offer As an organization led by and for people of color and survivors of violence, we care deeply about our team’s wellness. We offer flexible work schedules, opportunities for professional development, a staff-led wellness committee, time to play and laugh together, and more. We are a work in progress and welcome input from our team as we continue building an affirming and uplifting workplace. A Great Fit This is an excellent opportunity for a compassionate, bilingual professional who is passionate about supporting survivors of domestic and sexual violence. As a Helpline Counselor, you’ll provide confidential, survivor-centered support to callers experiencing domestic and sexual violence. You’ll help callers assess their immediate safety, explore their options, and connect with services and resources while respecting their needs, choices, and autonomy. What You’ll Do • Provide crisis counseling, emotional support, safety assessment, and safety planning to Helpline callers., • Conduct intakes and shelter screenings and connect callers with VIP programs, emergency shelter, and other community resources., • Respond to calls, voicemail messages, and referrals during assigned shifts and provide timely follow-up., • Accurately document caller contacts, services, safety planning, and referrals in Salesforce and complete required shift reporting., • Maintain accurate and complete records, identify language access or data concerns, and communicate issues to the Helpline Manager., • Participate in required trainings and program and agency meetings and support other Helpline responsibilities as needed. Specific Job Requirements • High school diploma or GED required; Associate’s or Bachelor’s degree preferred., • Fluency in English and Spanish is required., • Experience providing crisis intervention or hotline counseling is a plus., • Ability to provide culturally responsive, survivor-centered support., • Understanding of the needs and experiences of diverse communities, particularly Latine and immigrant communities, communities of color, and people with low incomes., • Strong verbal communication and organizational skills., • Strong computer and technology skills, including Microsoft Office and the ability to learn and use phone and client database systems. If you’re excited about this opportunity but don’t meet every qualification listed, we still encourage you to apply. We value transferable skills, a willingness to learn, and the different experiences candidates bring to their work. The Violence Intervention Program (VIP) is an equal opportunity employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of any characteristic protected by applicable federal, state, or local law.

Job Summary - MUST HAVE 6 MONTHS OF CALL CENTER EXPERIENCE Remote Call Center (New Jersey Residents) (WFH) opportunities are available for customer-focused professionals who reside in New Jersey and are ready to support healthcare insurance open enrollment. This contract/temporary call center role is ideal for candidates with 1 to 2 years of customer service or call center experience who enjoy helping callers, solving problems, and working in a structured remote environment. This is a great work-from-home opportunity with immediate hiring needs for a large enrollment support team. Candidates will receive training on program information, systems, call flows, and compliance procedures. The environment is fast-paced, team-oriented, and focused on accuracy, professionalism, and positive customer experiences. (MUST HAVE YOUR OWN WINDOWS-BASED COMPUTER AND MEET TECHNICAL REQUIREMENTS) Key Responsibilities • Answer and manage high-volume inbound customer service calls related to healthcare coverage, eligibility, and enrollment., • Process applications, enrollment updates, demographic changes, and related customer requests accurately., • Enter, document, and track caller information in required systems while maintaining attention to detail., • Follow privacy policies, call center procedures, compliance requirements, and performance standards., • Provide professional, patient, and helpful support to callers during the open enrollment season., • Work successfully in a structured remote call center environment from a New Jersey location. Compensation and Benefits • Pay rate: $18.00 to $19.00 per hour., • Job type: Contract/Temporary., • Work arrangement: Remote work from home., • Location requirement: MUST RESIDE IN NJ

Job Description Highrise Capital is seeking a highly analytical and operationally focused Director of Dialer Operations & Performance Analytics to oversee our outbound dialing infrastructure, calling data, lead performance, and sales KPIs. This person will be responsible for making sure our sales floor is calling the right data, at the right times, through the right campaigns, while continuously analyzing performance to increase contacts, applications, conversions, and funded volume. This is not simply an IT or dialer-administration position. We are looking for someone who understands the economics of a high-volume outbound sales operation and can use data to identify what is working, what is wasting money, and where performance can be improved. The ideal candidate has experience with high-volume call centers, financial services, MCA/business lending, insurance, debt relief, solar, mortgage, or another performance-driven outbound sales environment. Key Responsibilities Dialer Operations Manage and optimize the company’s outbound dialer and calling campaigns. Build, launch, monitor, and adjust dialing campaigns throughout the day. Manage campaign pacing, dialing ratios, dispositions, routing rules, agent groups, and lead distribution. Monitor caller availability and ensure agents consistently have productive call volume. Identify technical or operational issues affecting contact rates. Coordinate with dialer providers, CRM vendors, data providers, and internal management. Maintain clean campaign structures and accurate reporting. Calling Data & Lead Analytics Own the performance analysis of every data source used by the sales organization. Track performance by: • Data vendor, • List/source, • Campaign, • Data age, • Industry, • Geography, • Business type, • Revenue range, • Calling time, • Day of week, • Caller, • Sales team, • Closer Determine which data sources should be scaled, reduced, retested, or discontinued based on actual performance. Measure the entire funnel from: Records Loaded → Dials → Contacts → Qualified Conversations → Applications → Approvals → Fundings → Revenue KPI Management Build and maintain daily, weekly, and monthly KPI dashboards. Core metrics include: • Dials per agent, • Contact rate, • Right-party contact rate, • Conversations per 1,000 dials, • Applications per 1,000 dials, • Application conversion rate, • Approval rate, • Funding conversion rate, • Funded deals per caller, • Funded dollars per caller, • Revenue generated per caller, • Revenue per 1,000 records, • Revenue by data source, • Cost per application, • Cost per funded deal, • Cost per funded dollar, • Data acquisition cost, • Caller and closer conversion rates Data Testing & Optimization Create structured tests to determine what produces the highest return. Examples include: • Testing different data vendors, • Comparing fresh vs. aged data, • Testing different dialing windows, • Testing geographic markets, • Testing industries, • Testing campaign strategies, • Comparing caller groups, • Measuring repeat attempts and contact frequency, • Identifying optimal number of calls per record Every major decision regarding calling data should ultimately be supported by measurable performance. Daily Responsibilities The Director will monitor the sales floor throughout the day and provide management with visibility into performance. A typical day may include reviewing the prior day’s results, launching campaigns, monitoring contact rates, reallocating data between teams, identifying underperforming campaigns, troubleshooting dialer issues, analyzing applications and fundings, and reporting findings to senior management. The expectation is not simply to produce reports. The Director should identify problems and recommend operational changes based on the numbers. Reporting The Director will provide senior management with a concise daily performance report showing: Dialer Performance • Total records, • Total dials, • Contact rate, • ConversationsSales Funnel, • Applications, • Approvals, • Fundings, • Funded volumeData Performance, • Best-performing data sources, • Worst-performing data sources, • Cost per application, • Cost per funding, • Revenue/ROI by sourceSales Performance, • Top callers, • Underperforming callers, • Conversion rates, • Team comparisonsRecommendations, • What should be scaled, • What should be reduced, • What should be tested next, • Where management attention is required Bonus / Incentive Highrise Capital offers a performance-based bonus opportunity for exceptional results. Additional compensation may be earned based on measurable improvements in dialer efficiency, data performance, application volume, funded volume, revenue, and overall sales-floor performance. The stronger the impact you make on the acquisition engine, the greater the opportunity to participate in performance-based upside. Requirements Qualifications Experience managing high-volume outbound dialing operations. Strong understanding of call-center KPIs and sales funnels. Advanced Excel/Google Sheets skills. Experience building dashboards and analyzing large datasets. Strong analytical and quantitative ability. Ability to identify trends and turn data into operational decisions. Experience working with CRM and dialer platforms. Strong understanding of lead/data management. Ability to work directly with sales leadership and senior management. Experience in merchant cash advance, business lending, financial services, mortgage, insurance, debt settlement, or another high-volume outbound sales environment is strongly preferred. Ideal Candidate We are looking for someone who naturally asks: Which data is producing money? Which callers are converting it? What time should we be calling it? How many times should we call each record? Where are we wasting dials? Where are we wasting data spend? What happens if we move more volume into our highest-performing campaigns? The successful candidate will treat the dialer and calling database as a measurable acquisition engine and continuously work to improve its performance. Success in This Role Success will ultimately be measured by improvements in: Contact Rate → Applications → Fundings → Funded Volume → Revenue while simultaneously reducing: Wasted Dials → Wasted Data → Cost Per Application → Cost Per Funded Deal The goal is to build a predictable, measurable outbound acquisition system that can scale alongside Highrise Capital’s sales organization. Benefits • Health Care Plan (Medical, Dental & Vision), • Retirement Plan (401k, IRA), • Life Insurance (Basic, Voluntary & AD&D), • Paid Time Off (Vacation, Sick & Public Holidays), • Family Leave (Maternity, Paternity), • Training & Development

Job Description About Brillio: Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction. Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year. Contact Center Architect Full time, Direct Hire St. Louis / NY/NJ / Remote (CST/EST) Amazon Connect | Member, Provider & Self-Service Experience | Business–IT Bridge • Authentication, Self-Service & Containment Focus Role Summary • We are seeking a hands-on, business-savvy Contact Center Architect to own the end-to-end design of our healthcare contact center on Amazon Connect, spanning member, provider, and self-service experiences. This is not a back-room engineering role. The person we are looking for is the connective tissue between the business and IT — a trusted advisor who can sit with operations, product, compliance, and member-experience leaders, understand what they are truly trying to achieve, and translate that into a resilient, secure, measurable technical architecture that the development teams can build with confidence., • The ideal candidate is a genuine “jack of all trades”: equally comfortable whiteboarding a contact flow with a business sponsor, debating IAM and PHI handling with security, and pairing with developers on a Lambda integration. Above all, they earn trust quickly on both sides of the house — the business believes this person understands their world, and IT believes this person understands theirs. Role Responsibilities: Business & IT Partnership • Partner with business, operations, product, member/provider experience, and compliance teams to understand goals and requirements., • Translate business needs into clear technical solutions and explain technical trade-offs to stakeholders., • Lead design discussions, build consensus, and serve as a trusted bridge between business and IT. Amazon Connect Architecture • Own the end-to-end Amazon Connect architecture for member, provider, and self-service experiences., • Design IVR/IVA, contact flows, routing, omnichannel experiences, and self-service solutions., • Architect caller authentication, identity verification, and secure PHI/PII handling., • Use Amazon Lex, Polly, and Transcribe to improve self-service and call containment., • Support modernization from legacy platforms such as Avaya and Genesys. Development & Integration • Design integrations with healthcare systems, member/provider data, CRM platforms, and identity/eligibility services., • Architect AWS solutions using Lambda, API Gateway, DynamoDB, S3, and Kinesis., • Work closely with developers to review designs, set standards, and resolve technical challenges. Security & Compliance • Ensure solutions meet HIPAA and healthcare security requirements., • Design appropriate IAM, encryption, access controls, logging, and auditing., • Conduct security and architecture reviews and risk assessments. Operations & Optimization • Establish monitoring and KPIs such as authentication, self-service, containment, deflection, and average handle time., • Lead root-cause analysis and continuous improvement using contact center data., • Use CloudWatch, CloudFormation/Terraform, and CI/CD to support reliable deployments. Required Experience & Skills Experience • 10+ years of overall IT experience, with a track record of delivering customer-facing solutions., • 4–6+ years in AWS cloud / solution architecture., • 3+ years hands-on with Amazon Connect in production environments., • Healthcare contact center experience is required — direct exposure to member, provider, and self-service journeys (payer, provider, PBM, or health-services setting)., • Demonstrated experience improving authentication, self-service, and/or containment metrics in a contact center. Technical Skills • Amazon Connect ecosystem: Connect, Lex, Polly, Transcribe, Contact Lens., • AWS services: Lambda, API Gateway, DynamoDB, S3, Kinesis, Redshift, Athena., • IVR/IVA design, telephony, and CTI integration., • Caller authentication / identity verification patterns and secure PHI/PII handling., • CRM and enterprise integration (Salesforce, ServiceNow, and healthcare core systems)., • Infrastructure as Code (CloudFormation / Terraform), CloudWatch, and CI/CD. Communication & Leadership (critical to this role) • Communication is as important as technical depth for this position. This person spends as much time in front of business stakeholders as in architecture diagrams and will be evaluated on their ability to build trust and alignment across very different audiences., • Exceptional verbal and written communication — able to explain complex technical concepts simply to non-technical stakeholders, and to capture business needs precisely for technical teams., • Strong facilitation, stakeholder management, and consensus-building skills., • Credibility and presence to be trusted by both business leaders and engineering teams., • Analytical, problem-solving mindset with a bias toward measurable outcomes., • Leadership and mentoring capability for development teams. Preferred Qualifications • AWS Certified Solutions Architect (Associate or Professional)., • Experience with conversational AI / chatbot and virtual-agent design., • Familiarity with healthcare data and interoperability standards (e.g., HIPAA, HL7/FHIR) and eligibility/benefits flows., • Experience with analytics and reporting tools such as QuickSight and Contact Lens for contact center performance. Equal Employment Opportunity Declaration Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Job Title: Call Center Agent / Customer Service Representative (Remote) Job Type: Full-time Location: Remote Pay Rate: $20 per hour We are looking for Call Center Agent who can compassionately deliver exceptional customer service. In this role, you will provide high-quality, accurate, and professional responses to customer inquiries while adhering to regulatory and compliance guidelines. Success in this position means delivering service with integrity, building customer rapport, and creating a positive experience for every caller. Key Responsibilities: · Handle a high volume of inbound calls (approximately 45–75 calls per day) · Assist callers by addressing inquiries, resolving issues, and providing appropriate solutions · Read from and utilize knowledge base articles to ensure accurate and consistent information · Create and manage service requests based on customer needs · Identify and appropriately escalate complex or sensitive calls · Maintain detailed and accurate documentation of customer interactions · Deliver excellent customer service while remaining professional, patient, and empathetic · Adhere to company policies, procedures, and compliance standards at all times Knowledge, Skills, and Abilities: · Advanced customer service skills with a strong desire to help others · Strong phone etiquette and interpersonal communication skills · Proficiency in Microsoft Office and general computer skills · Experience with keyword searching (Boolean search skills a plus) · Excellent verbal and written communication skills · Strong listening and comprehension abilities · Ability to remain composed, objective, and professional in all situations · Positive, patient, and confident demeanor Minimum Education and Experience: · High School Diploma or GED (preferred) · 2–3 years of customer service experience (preferred) · Phone-based customer service experience (strongly preferred) · Bilingual skills are a plus but not required Training Schedule: · Monday through Friday, 9:00 AM – 5:00 PM · Weekend availability required Company Culture: · Detail-oriented — focused on quality and precision · Outcome-oriented — driven by performance and results · People-oriented — supportive and fairness-focused · Team-oriented — collaborative and cooperative

The Center is hiring a Bilingual Program Associate to join a team dedicated to helping middle- and working-class homeowners statewide with a broad range of housing-related issues. We are looking for individuals who are passionate about providing impactful and high-quality experiences to marginalized populations to staff our direct services programs. The individuals must be fluent in our clients' stated languages. Services include our foreclosure prevention and resiliency hotlines, and case management for our deliverable programs. The Bilingual Program Associate is a full-time, non-exempt position based in our New York, NY office. Bilingual Program Associates directly further the Center's mission to promote and protect affordable homeownership by engaging with homeowners through phone calls, online live-help platforms, and in-person/virtual outreach events. This is a full-time, non-exempt position. We operate under a hybrid office model, requiring staff to work a minimum of two days per week on site to support collaboration, connection, and impact. Candidates must be able to meet these in-office expectations. Responsibilities include but are not limited to: • Serve as the initial point of contact for inquiries from homeowners, potential homebuyers, tenants, community-based organizations, and governmental partners, ensuring that the Center's mission and services are effectively communicated., • Conduct inbound and outbound calls to homeowners regarding: foreclosure; mortgage delinquency; disaster recovery and resiliency programs including Homefix, our home repair lending program, and FloodHelpNY; flood insurance; loan modification scams; foreclosure prevention loans; and Network Partner housing counseling and legal services., • Collect detailed intake information about caller issues and determine the best way to address the homeowner's needs;, • Refer homeowners to partners when appropriate and provide guidance that prepares clients to meet with service providers, ensuring a smooth hand-off between clients and providers., • On outreach calls, research client information, triage client needs, and engage affected residents with explanations of vital services., • Maintain current knowledge of trends and developments in affordable homeownership and the housing sector., • Provide attentive, insightful, and efficient service to all callers while maintaining a high level of client service standards., • Provide constructive analysis and suggestions with team members to increase efficiency, identify successful tactics, meet challenging and fluid deadlines, and contribute to the overall effectiveness and impact of the Center's direct service programs., • Regularly attend and actively participate in Homeowner Help Desk outreach and community events, educating homeowners about the Center's services and connecting them to available resources. Capture and share key insights and emerging trends internally to help inform programs, services, and outreach efforts., • Maintain accurate data regarding client service activity in program databases., • Report to partners in government and other non-profits about client issues and trends., • Respond to escalated issues and inquiries from stakeholders., • Commitment to company culture and values., • Other tasks and duties reasonably related to job responsibilities. Skills & Qualifications • Bachelor's degree or an equivalent combination of education and experience required;, • Excellent problem-solving skills and good judgment;, • Excellent communication skills, both written and spoken;, • Exceptional patience and friendliness;, • Proficiency using both English and Spanish languages in a professional capacity is preferred;, • This position will occasionally require participation in evening and weekend events in support of the Homeowner Help Desk. As such, the successful candidate must be flexible in terms of work schedule;, • Must work well with the public and fellow staff members;, • Computer data entry skills required;, • Knowledge of Salesforce or other CRM is desirable;, • Able to meet rigorous deadlines and handle challenging tasks with efficiency and attention to detail;, • Able to coordinate, organize, prioritize and execute multiple responsibilities in a fast-paced setting;, • Accepts constructive feedback and integrates it into practice;, • Supports peer learning; asks questions that advance group understanding;, • Understands general concepts relating to affordable homeownership, disaster recovery, and repair programs; Values • Demonstrate Ownership by showing initiative, active problem solving, being solution oriented, acting conscientiously, and putting team results above individual accomplishments, • Demonstrate Growth Mindset through resilience, humility, engaging in expansive thinking, and showing curiosity and openness to learning, • Work Collaboratively by demonstrating the ability to work in teams, exhibiting emotional intelligence, and having positive energy

Job Description Remote - Candidate needs to live in Tri- State Area of NY Shift requires: Evening & Weekend Hours: M-F 4pm-12am OR Tues - Sat 2pm-10pm Summary: Supervises a team of employees who receive incoming telephone calls involving domestic violence, rape, and other crimes that will, in some instances, require making quick decisions regarding the caller’s safety and well-being. The Team Leader has a key role in setting the standard for assessing human service needs via telephone using active listening, crisis intervention and/or suicide risk assessment skills. The Team Leader manages staff members who will normally elicit essential information from the caller including the problem (or complaint) determine the immediacy and type of response needed based on an initial risk assessment, and document critical aspects of the telephone call and actions taken on the agency’s database. This position assigns staff to perform their duties and responsibilities, and reviews their work for adherence to instructions, accuracy, completeness and conformance to accepted client-centered practices. To ensure quality assurance performance standards and expectations are being successfully carried out in the Hotlines, this position will take a pro-active role to develop and implement action plans to address problematic trends, sustain progress and continuous improvement. The Team Leader provides oversight and supplemental spot-checking for data and documentation quality initiatives, while offering coaching and development to Client Advocate Specialists and Shift Coordinators to improve their ability to explore callers’ mental and emotional state of mind through client centered, empowering, and non-judgmental language. Responsibilities: • Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Coach and guide staff in their client practice that reflects these approaches. Participate in the recruitment, hiring and onboarding of new staff., • Supervises staff whose key role is to establish rapport with the caller and, through risk assessment skills acquired in Client-Centered Practice training, assist the caller to safety plan around the current situation. Staff may provide relevant information and referrals to resources that may assist the caller in maintaining their safety., • Provide weekly individual supervision to a direct reports using a reflective supervision model and a trauma informed approach., • Provide ad hock supervision and coaching to any advocate on shift as needed., • Utilize hotline technology to assess staff overall productivity. Including the accuracy and timeliness of case records that document client interactions., • Ensures smooth daily operation through shift monitoring and administration, including:, • Supporting staff to handle challenging calls and debriefing after challenging calls, • Supporting staff in handling calls through coaching, • Evaluating the quality of client experience on the hotline by examining abandonment rate, call volume, hold times, and answer time., • Running and analyzing call forecasting reports to ensure staffing pattern is consistent to meet the call volume. • Handling client calls during busy periods as needed, to CAS standard, • Handling calls from social service and criminal justice providers, • Handling client complaints, and escalating complaints to Hotlines Senior Director as needed., • Monitoring staff attendance for shifts, training and staff meetings, • Documenting shift activities and issues, • Reviewing for accuracy and approving both e-time and funder timecards after designated deadlines., • Reviewing and monitoring direct reports leave time accruals to ensure that vacation, holiday, and other time off requests are processed according to company policy., • Acts as client risk specialist in managing clients who are at risk for suicide, and in supporting staff members who are responding to those clients’ needs, • Interviews prospective candidates for open positions and recommends hiring decisions in line with Safe Horizon’s hiring policies, • Communicates regularly with all staff to provide information and updates regarding program practice and operations, • Coordinates shelter intake and communicates daily to staff updated status and availability of shelter space derived from Shelter Occupancy and Referral System (SORTS) and/or Shelter staff, as well as troubleshoot shelter-related issues, to ensure seamless assignments of Hotlines clients into shelter spaces, • Establish and maintain clearly communicated consistent expectations of and goals for staff performance that focus on CCP standards (includes EPA goals) and document for employee file, • Assess and identify staff with performance issues. Collaborate with staff in the development of action plans to improve performance and document for employee file., • Complete quarterly performance reviews that reflect feedback given in supervision, coaching, and quality assurance monitoring activities. Qualifications: • Master’s degree in human services field ( e.g., counseling, psychology, social work or related field) with at least 1 year of supervisory experience preferred, or Bachelor’s degree in human services field with at least 3 years of supervisory experience., • 2+ years of public contact experience (e.g., call center environment), preferably working with crime victims, dealing with individual problems and applying policies, procedures, and/or guidelines. Telephone counseling experience desirable., • A combination of appropriate education and experience working with crime victims may be substituted for the minimum education and experience requirements. Required Knowledge, Skills, and Abilities: Knowledge: • Familiar with trauma and intimate partner violence and the prevention, treatment and recovery processes for victims, • Recognize the social, economic, familial and cultural contexts that affect victim’s lives, • Familiarity with human behavior and of causal factors underlying family breakdown;, • Familiarity with laws, regulations and practices pertaining to public welfare programs and ways in which these resources could be made available to people in need of them. Skills: • Ability to model, coach, motivate client facing staff, • Ability to use a trauma informed approach to addressing client, and or staff escalations, • Ability to assess and respond to an emergency/crisis and notify other parties when necessary, • Requires sound judgment and action in life-threatening situations, • Computer skills, including proficiency in MS Excel, Word, Outlook; and the Internet, • Proficiency with ACD / call center telecommunications technology and operations, • Ability to communicate effectively both orally and in writing;, • Ability to plan and organize work to achieve program objectives efficiently and effectively Attitudes/Attributes: • Respect and empathy for victims with a genuine desire and willingness to help people in need, • Recognition and belief in the empowerment of crime victims, and those that have been systematically oppressed., • Sensitivity to gender-related issues and/or cultural background of clients, • Commitment to maintaining high levels of skills and performance, • Ability to maintain confidentiality If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. This position is remote. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: https://www.eeoc.gov/sites/default/files/migratedfiles/employers/eeocselfprintposter.pdf

Allied Universal - JobID: 1539860 [Safety Officer / Security Guard] As a Security Guard at Allied Universal, you'll: Maintain front desk phone system to include answering incoming calls; Respond to caller inquiries, direct calls as appropriate, and take and give accurate messages; Greet and direct v

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health. For more information, go to NYU Langone Health, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, X, YouTube and Instagram. Position Summary: We have an exciting opportunity to join our team as a Medical Secretary - Manhattan, FINK Outpatient Pediatrics, Temp. In this role, the successful candidate Responsible for providing basic support services for Medical Office intake operations. Assist with post-visit inter-departmental scheduling for patient visits, treatments, and procedures in collaboration with other areas within the Medical Center. Obtains pre-authorizations/certifications for treatments and diagnostic procedures as appropriate. May provide assistance to less senior staff and cover the front-desk as needed. Job Responsibilities: • Maintains and receives files for area. Maintains files in organized and up-to-date manner in order to facilitate their retrieval. Completes filing in accordance with departmental procedures. Sorts and distributes documents and forms for area section. Distributes materials according to content of communications and departmental procedures. Logs in materials with respect to time and data when applicable. Processes incoming and outgoing documents. Completes forms neatly. Secures appropriate signatures and forwards documents/forms to correct destination based on pertinent Medical Center procedures. Maintains copy for files. Faxes documents in accordance with departmental procedures., • Provides reception assistance (i.e. greet patients, answer calls, requests for assistance are directed to proper individual, etc.) Screens telephone callers in pleasant and a professional manner; handles call; take messages or directs caller to appropriate person or area., • Schedules routine appointments and follow ups for visits and procedures that do not require/or have already been pre-authorized. Prepares the daily schedule. Refers all inquiries regarding pre-authorizations/certifications to the Medical Secretary., • Maintains supplies and cleanliness of space, restocks supplies as needed. Notifies supervisor of any shortage of supplies., • May assist, provide guidance and/or train less senior staff with completing intake related duties., • Prepares simple, routine memoranda letters, labels, routine manuscripts, correspondence and other documents as needed. Reviews work for accuracy and completeness. May maintain routine calendar, assist in basic preparing for conferences and the related duties., • Maintains workload statistics and other data for departmental records. Records statistics in established time intervals designated by supervisor. Follows instructions given by supervisor and prepares information neatly., • Primarily responsible for taking patient phone calls and scheduling over the phone. Greets and screens telephone calls in a pleasant and professional manner. Schedules appointments for visits, procedures and follow-ups. Collects patient demographic related data, electronically verifies insurance eligibility, coordinates pre-authorizations as appropriate, takes medical history, and assigns appointment to Physician based on procedure and insurance coverage. Refers Surgical and Infusion scheduling to Senior Medical Secretary., • Post patient-appointment, coordinates inter-departmental scheduling for specialist visits, scans and procedures in accordance with insurance coverage, in compliance with physician directives. Collaborates with other areas of the Medical Center as well as Insurance providers to obtain pre-authorizations/certifications for treatments and diagnostic procedures, and ensures patient is eligible at the time of their appointment. Refers to Senior Medical Secretary for scheduling related to Surgery and Infusion., • Responsible for Pre-Authorizations and Certifications with the exception of surgical procedures. Ensures that appropriate procedure and diagnosis coding is utilized in the pre-certification and verification process and questions physicians, if appropriate, to ensure accuracy and completeness of information., • Performs other related duties as needed by providers and supervisors., • Responsible for patient check-in and check-out. Gathers all patient demographic related data and materials from patients and/or their representatives. Obtains insurance information (ID card, member/group #s, etc.), verifies insurance eligibility electronically, takes their picture and asks them to use Patient Secure. On subsequent visits, asks them to verify demographic info and makes any necessary edits. Collect and ask patients to sign patient related documents including HIPAA, MSPQ, ABN, etc. Follow up with patients and/or their representatives, physician offices, etc to gather missing data and materials in order to complete the intake process, or refers to more senior level staff., • Scan all necessary documents (insurance cards, lab requisitions, etc) into the intake system., • Monitors intake work queue for timely intake completion., • Refers patients who have a question regarding insurance coverage or are in need of counsel on financial matters based on established criteria (e.g., denial of electronic insurance eligibility, ABN questions/concerns, questions regarding insurance or pay-or restrictions, making payment, multi plan determinations, any and all issues/questions/concerns relating to financial matters) to the Business Office Associate., • Maintains cooperative and professional relationships with physicians, nurses and office and clinical staff., • Types routine material such as forms and letters, envelopes, etc. Types materials neatly, accurately and according to instructions. Writes materials clearly and legibly., • Answers patient questions to ensure understanding and patient satisfaction, or refers them to more senior level staff. Maintains confidentiality on matters to which they are privileged. Minimum Qualifications: To qualify you must have a High School diploma. One year of relevant medical clerical experience. Must include prior physician practice experience and knowledge of medical terminology. Background in computer literacy preferred. Light, accurate keyboarding skills required. Excellent organizational, interpersonal and communications skills required. Preferred Qualifications: Knowledge of computer-based scheduling and appointment programs. Excellent telephone skills. Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family. NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online. View Know Your Rights: Workplace discrimination is illegal. NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $69,604.56 - $69,604.56 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. To view the Pay Transparency Notice, please click here Required Skills Required Experience

We are seeking a cashier/receptionist with excellent customer service skills and a winning attitude.This individual will receive calls into the dealership, determine the nature of the callers business, and direct the caller to their destination.This position will also be responsible for basic accoun

Future Care Consultants is seeking a bright, motivated, organized, and detail-oriented individual to join our Brooklyn office. We are currently only looking for individuals who can work full-time from 9 AM to 5 PM Monday - Friday and can commit to a minimum of 2 years. Job Description: We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As a Receptionist, you will be the first point of contact for Future Care Consultants. Our Receptionist's duties include offering administrative support across the organization welcoming guests as needed, coordinate front-desk activities, including distributing correspondence and answering and redirecting phone calls. Responsibilities: • Serves visitors by greeting, welcoming, and directing them appropriately., • Informs callers by answering or referring inquiries., • Comfortable with dealing with heavy caller traffic and answering a multi-line phone system., • Handling outgoing and incoming mail., • Assisting office manager with administrative duties such as faxing, filing, scanning etc., • Keeps a safe and clean reception area by complying with procedures, rules, and regulations., • Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs., • Contributes to team effort by accomplishing related results as needed. Qualifications / Skills: • Telephone Skills, • Great Verbal Communication, • Listening, • Professionalism, • Organization, • Handles Pressure, • Supply Management, • Outlook, • USPS, • Certified Mail, • FedEx, • Data Entry, • Knowledge of Microsoft word and Excel, • Must be able to multi task Job Type: Full-time Salary: $20-$22/ hr-commensurate based on experience Benefits: • 401(k), • Dental insurance, • Health insurance, • Paid time off, • Referral program Schedule: • 8 hour shift, • Monday to Friday Work Location: In person The ideal candidate is a detail-oriented team player who will be the first point of contact for visitors at the office, greeting them in a polite and well-spoken manner. You will also be assigned duties as required (i.e. organization of inbound and outbound mail, administrative work, and general clerical support). Responsibilities: • Answer and direct phone calls, • Distribute mail, • Act as first point of contact for visitors Qualifications: • High school diploma or relevant work experience, • Ability to maintain a positive attitude, • Excellent communication skills

Schweiger is one of the leading dermatology practices in the country with over 580+ healthcare providers and over 170+ offices in New York, New Jersey, Pennsylvania, Connecticut, Florida, Illinois, Missouri, Minnesota, and California. Schweiger provides medical, cosmetic, and surgical dermatology and allergy services with over 2.5 million patient visits annually. Our mission is to create the Ultimate Patient Experience and a great working environment for our providers, support staff and all team members. Schweiger has been included in the Inc. 5000 Fastest Growing Private Companies in America list for seven consecutive years. Schweiger has also received Great Place to Work certification. Job Summary: Full-Time Patient Coordinator at our Park Avenue Office. The Patient Coordinator executes all front office duties and provides support to patients, providers, and support staff. Previous healthcare experience is required. Schedule: Full time, 30+ hours. Availability Monday through Friday with rotating Saturdays within operating hours of 7:00am - 7:30pm. Open flexibility to help cover in a team environment is needed. Patient Coordinator/Medical Receptionist: • Proficiently and efficiently handle all incoming phone calls, scheduling-related tasks and online leads in a timely and knowledgeable fashion while creating a positive phone call experience for each caller., • Promote a professional and welcoming atmosphere to enhance quality of service and care offered to patients and for respective provider(s), • Understand provider to patient flow and anticipate provider's next steps to the best of their ability, • Perform inventory responsibilities and stocking of supplies and equipment as requested, • Attend all in-house training and continued education opportunities Qualifications: • Healthcare Experience is required., • Medical Receptionist Experience preferred., • Experience using EMR software and patient scheduling systems preferred., • Must be computer savvy and familiar with Microsoft Word, Excel and Outlook., • Strong communication, interpersonal, and organizational skills., • Excellent patient relation and customer services skills., • Must be professional, reliable and dedicated employee., • Prefer prior experience working in a dermatology / medical environment preferred., • Open availability to work during weekdays and weekends. Hourly Pay Range: $17 - $21 Schweiger, is an equal opportunity employer and does not discriminate in its hiring process with applicants, whether internal or external, because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, gender identity, disability, genetic information, veteran status, military status, application for military service or any other class per local, state or federal law. Schweiger does not require vaccination for COVID-19 in order to be considered for employment; however, some state guidelines may require that we keep record of your vaccination status on file.

The primary purpose of the Medical Office Assistant position is to provide support with the daily activities of the clinic including answering phones and routing calls, scheduling appointments, patient referrals, greeting and registering patients. Responds to requests and questions from hospitals, patients and referring physician offices. Assists with billing and record retention activities. What You'll Do • Greets patients and visitors in a prompt and courteous manner, explaining clinic procedures, answering routine questions, and facilitating adherence to schedule of appointments., • Accurately schedules/cancels/confirms patients' appointments according to the criteria of the department., • Registers patients completely and accurately., • Answers phone calls, takes accurate messages, and refers caller or message to appropriate party., • Maintains an accurate filing system to meet the needs of the department, following established guidelines. Ensures that lab slips, x-ray reports, etc. are filed and/or prepped for scanning and/or scanned in a timely manner for Medical Records. Ensures scripts sent to Medical Records are affixed to an 8 by 11 paper with a current zebra label., • Assists with billing procedures and forms, assists in the preparation of documents and forms sent to/received from referring physician directed., • Develops and maintains good customer relations skills consistent with the department's guidelines. What You'll Bring Required: • High school diploma or GED required;, • Two (2) years of progressively responsible clerical experience, including receptionist and scheduling duties required., • Computer skills (proficient w/MS Office & experience w/electronic registration and medical record systems) and excellent customer service skills required. Preferred: • Ability to multi-task and to effectively present information in one-on-one and small group situations. Bilingual (Spanish, Portuguese, or French) preferred., • Associate degree preferred., • Experience in medical office setting including some billing preferred. What We Offer • Vacation Time, • Medical & Prescription Drug Coverage, • Dental & Vision Insurance, • Health Savings Account (HSA) & Flexible Spending Account (FSA), • Short- & Long-Term Disability Insurance, • Pension Plan, • Pet Insurance, • Employee Assistance Program (EAP), • Professional Development Compensation In compliance with New Jersey's Pay Transparency Act, the salary range for this position is TC1550: Probationary Rate $23.48- Job Rate $23.98 - Two (2) Year Rate $24.70 per hour. University Hospital considers multiple factors when determining compensation, including (but not limited to) the scope and responsibilities of the position, the candidate's relevant work experience, education and training, key skills, internal equity, market data, and organizational needs.The expected salary range for this position is in accordance with the New Jersey Pay Transparency Law; final compensation will be commensurate with experience and qualifications. About Us University Hospital is one of the nation's leading academic medical centers. As the principal teaching affiliate of Rutgers New Jersey Medical School and the only state-certified Level 1 Trauma Center in Northern New Jersey, University Hospital is training the next generation of physicians and advancing science to discovery while taking exceptional care of patients, regardless of their financial situation. Apply Today We encourage candidates from all backgrounds to apply. If you want to grow your career in healthcare while serving a vibrant community, we'd love to meet you. University Hospital offers a competitive salary & comprehensive benefits package. Affirmative Action/Equal Opportunity Employer, M/F/D/V. For more information, visit www.uhnj.org/hrweb.

This contract/temporary call center role is ideal for candidates with 1 to 2 years of customer service or call center experience who enjoy helping callers, solving problems, and working in a structured remote environment. Enter, document, and track caller information in required systems while mainta

You already run a fractional SDR or cold calling service.

Essential Functions and Primary Duties.Answer calls and emails efficiently and courteously providing requested information.Forward calls to voicemail if caller requests.Greet visitors, determine nature of visit and direct or escort visitor to destination.Schedule appointments and conference rooms, a

Essential Functions and Primary Duties.Answer calls and emails efficiently and courteously providing requested information.Forward calls to voicemail if caller requests.Greet visitors, determine nature of visit and direct or escort visitor to destination.Schedule appointments and conference rooms, a

Job Description Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services. In this position, you will oversee the installations of fully designed, engineered, and integrated enterprise security systems and equipment including Access Control, Surveillance, Communication Systems, Perimeter Protection, and Integrated Solutions operating on an enterprise-wide network with a heavy onsite presence. This position serves as the liaison between Sales Reps, Information Technology teams, Software and Hardware Engineering teams through installation to system handover of fully integrated security management systems on customer site. You will manage the job site while acting as the customer interface, coordinating all installation deliverables. You will also be responsible for coordinating and managing subcontractors, vendors, technical teams, and installation teams in addition to heavy GC interaction and coordination. Essential functions will include • Manage enterprise security system installation engagements for Electronic Security products and integrated solutions:, • Access Control systems and equipment, including integration with complementary technologies: PKI, Time & Attendance, Asset Tracking, Biometrics, Visitor Management Systems, • Surveillance systems and equipment, including the latest in CCTV and IP video technology, • Communication systems and equipment, including Caller ID, Automated Attendant, Automatic Call Distribution, Computer Telephony, T1's, and IP Networking, • Perimeter Protection systems and equipment, including Intrusion detection, external barriers, speed gates, turnstiles, and external perimeter detection, • Fire and Life Safety systems and equipment, custom designed detection and alarm monitoring services and solutions, • Coordinate and manage vendors, technicians and sub-contractors will all associated construction trades, • Conduct pre/post and in-progress job site inspections, and provide written and pictorial status to Sales, Engineering, Solutions Architects, Director of Installation, • Work with Installation Coordination to schedule equipment installation and sub-contractor on-site resource requirements, • Develop and update project schedules, budgets, and requirements Job Requirements • Associates Degreein a Construction or Engineering discipline preferred, BS in Technical discipline a plus, • 3+ Years as a Project Manager orpreviousleadership role within the Construction or Electronic Security industry, • Valid Driver's License without restriction, • PMP Certification a plus, • ExperienceutilizingProject Management/Project scheduling toolsa must; Microsoft Project preferred, • Strong project planning and budget knowledge and experiencea must, • Basic understanding of hardware and systems integration for intrusion detection, access control, surveillance,communicationand network systems, • Strong technical understanding of security product and technology solutions integration preferred, • Must be willing to travel up to 50% within tri-state area to customer sites Securitas Technology Offers Comprehensive Benefits Including • Opportunity for annual merit pay increases, • Shift differential based on shift, • Paid company training, • Medical, Dental, Vision, Life, Critical Illness, and Hospital Indemnity Coverage, • Company Paid Short Term and Long-Term Disability, • 401K with 60% Match up to 6% of salary, • Paid vacation, holiday,and sick time, • Educational Assistance, • Exceptional growth opportunities, • Wide variety of employee discounts on travel, equipment, and more! We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.

Job DescriptionJOB TITLE: Program Associate - Homeowner Hub DEPARTMENT: External Affairs REPORTS TO: Senior Program Manager FLSA: Non - Exempt SALARY RANGES: $55-$60K About the Center Founded in 2008, the Center for New York City Neighborhoods, Inc. (the “Center”) is a not-for-profit that promotes and protects affordable homeownership so that all New Yorkers can build strong, thriving communities. With more than 18 years of experience, the Center's work spans direct services, network coordination, and systems-level intervention. It coordinates a citywide network of housing counseling and legal services providers, operates a statewide Homeowner Hub call center, and co-administers approximately $40 million annually in state funding that supports homeowner services statewide. The Center’s mission-driven CDFI, Sustainable Neighborhoods, lends approximately $7 million annually and holds approximately $100 million in net assets as of December 2025. The Center’s work is grounded in collaboration with community-based partners, public agencies, philanthropy, and national leaders in heirs’ property and housing preservation. Through these partnerships, the Center continues to develop scalable, practical solutions that preserve homeownership, stabilize communities, and expand access to economic opportunity. Position Summary The Center is hiring a Program Associate to join a team dedicated to helping middle- and working-class homeowners statewide with a broad range of housing-related issues. We are looking for individuals who are passionate about providing impactful and high-quality experiences to marginalized populations to staff our direct services programs. The individuals must be fluent in our clients’ stated languages. Services include our foreclosure prevention and resiliency hotlines, and case management for our deliverable programs. The Program Associate is a full-time, non-exempt position based in our New York, NY office. Program Associates directly further the Center’s mission to promote and protect affordable homeownership by engaging with homeowners through phone calls, online live-help platforms, and in-person/virtual outreach events. This is a full-time, non-exempt position. We operate under a hybrid office model, requiring staff to work a minimum of two days per week on site to support collaboration, connection, and impact. Candidates must be able to meet these in-office expectations. Responsibilities include but are not limited to: • Serve as the initial point of contact for inquiries from homeowners, potential homebuyers, tenants, community-based organizations, and governmental partners, ensuring that the Center’s mission and services are effectively communicated., • Conduct inbound and outbound calls to homeowners regarding: foreclosure; mortgage delinquency; disaster recovery and resiliency programs including Homefix, our home repair lending program, and FloodHelpNY; flood insurance; loan modification scams; foreclosure prevention loans; and Network Partner housing counseling and legal services., • Collect detailed intake information about caller issues and determine the best way to address the homeowner’s needs;, • Refer homeowners to partners when appropriate and provide guidance that prepares clients to meet with service providers, ensuring a smooth hand-off between clients and providers., • On outreach calls, research client information, triage client needs, and engage affected residents with explanations of vital services., • Maintain current knowledge of trends and developments in affordable homeownership and the housing sector., • Provide attentive, insightful, and efficient service to all callers while maintaining a high level of client service standards., • Provide constructive analysis and suggestions with team members to increase efficiency, identify successful tactics, meet challenging and fluid deadlines, and contribute to the overall effectiveness and impact of the Center’s direct service programs., • Regularly attend and actively participate in Homeowner Help Desk outreach and community events, educating homeowners about the Center’s services and connecting them to available resources. Capture and share key insights and emerging trends internally to help inform programs, services, and outreach efforts., • Maintain accurate data regarding client service activity in program databases., • Report to partners in government and other non-profits about client issues and trends., • Respond to escalated issues and inquiries from stakeholders., • Commitment to company culture and values., • Other tasks and duties reasonably related to job responsibilities. Skills & Qualifications • Bachelor’s degree or an equivalent combination of education and experience required;, • Excellent problem-solving skills and good judgment;, • Excellent communication skills, both written and spoken;, • Exceptional patience and friendliness;, • Proficiency using the English language in a professional capacity required;, • This position will occasionally require participation in evening and weekend events in support of the Homeowner Help Desk. As such, the successful candidate must be flexible in terms of work schedule;, • Must work well with the public and fellow staff members;, • Computer data entry skills required;, • Knowledge of Salesforce or other CRM is desirable;, • Able to meet rigorous deadlines and handle challenging tasks with efficiency and attention to detail;, • Able to coordinate, organize, prioritize and execute multiple responsibilities in a fast-paced setting;, • Accepts constructive feedback and integrates it into practice;, • Supports peer learning; asks questions that advance group understanding;, • Understands general concepts relating to affordable homeownership, disaster recovery, and repair programs; Values • Demonstrate Ownership by showing initiative, active problem solving, being solution oriented, acting conscientiously, and putting team results above individual accomplishments, • Demonstrate Growth Mindset through resilience, humility, engaging in expansive thinking, and showing curiosity and openness to learning, • Work Collaboratively by demonstrating the ability to work in teams, exhibiting emotional intelligence, and having positive energy Salary We offer a competitive salary and a comprehensive benefits package. Application To apply for this position, please submit your cover letter with salary requirements and resume through our website. Only those candidates selected for an interview will be contacted. Applicant review will continue until the position is filled. The Center strongly encourages Section 3 residents to participate in this hiring effort. Information to determine if you are a Section 3 resident can be obtained by contacting careers@cnycn.org. Persons requiring reasonable accommodation to participate in this hiring effort are requested to contact: careers@cnycn.org. We thank you for your interest in career opportunities with the Center for NYC Neighborhoods. The Center for NYC Neighborhoods is an equal opportunity employer. We recruit, hire, upgrade, train, and promote for all positions and job classifications without regard to race, color, religion, creed, gender, national origin, age, physical or mental disability, marital, veteran or disabled veteran status, sexual orientation, or any other status as a member of any other legally protected group or activity. To learn more, visit cnycn.org Powered by JazzHR GtqB4BzB6o

Benefits: gym membership 401(k) Bonus based on performance Employee discounts Flexible schedule Free food & snacks Opportunity for advancement Profit sharing Wellness resources Do you want to be a part of a team that helps people believe in themselves again? If you're fueled by purpose, dr

Job Description ABOUT ELYSÉE NEW YORK Elysée New York is entering a new chapter as an intimate luxury boutique hotel in the heart of Midtown Manhattan. The hotel blends the elegance of a historic New York residence with the warmth and cultural spirit of a European luxury hotel, delivering a guest experience built on genuine hospitality, considered detail, and quiet discretion. Elysée New York by Wunderkind Hotels is managed by Crescent Hotels & Resorts, one of North America's leading hospitality management companies. POSITION OVERVIEW Elysée New York is seeking a poised, detail-oriented PBX Operator to manage all incoming and outgoing hotel communications, serving as the discreet voice of Elysée New York on every call. Reporting to the Front Office Management and Director of Operations, this individual answers and routes calls, relays guest messages accurately, and handles wake-up calls and emergency communications, all while providing hotel information and services with the same warmth and discretion guests receive in person. The Front Office operates to Leading Quality Assurance standards, and the PBX Operator is responsible for bringing those standards to life in every call, message, and connection made on the guest's behalf. This position requires a flexible schedule, including the willingness to work beyond scheduled hours when needed. ESSENTIAL JOB FUNCTIONS CALL HANDLING AND GUEST COMMUNICATION • Be the first voice and ambassador of Elysée New York, • Answer and route all incoming and outgoing calls professionally, efficiently, and with genuine warmth., • Take and relay guest messages accurately and promptly to the correct guest or department., • Provide accurate hotel information and services to callers, drawing on current knowledge of Elysée New York's offerings and house vocabulary., • Handle wake-up call requests precisely, confirming details with the guest and following through without fail., • Tend to all guest requests and text messgaes using the KYC tool., • Protect guest privacy at all times, including never confirming a guest's room number or stay details to an unverified caller. EMERGENCY AND CRISIS COMMUNICATION • Handle emergency communications calmly and accurately, following hotel emergency procedures and notifying the appropriate department or Manager on Duty without delay., • Maintain composure and clear judgment under pressure, particularly during high call volume or urgent situations. COORDINATION AND COMMUNICATION • Coordinate continuously with the Front Desk, Bell Services, Housekeeping, Engineering, and other departments to ensure prompt, accurate communication between guests and hotel teams., • Communicate clearly and discreetly with the Front Office team over the Relay to manage call flow and guest hand-offs., • Using the KYC tool, ensure all guest and interal requests are followed up on and resolved in a timely manner., • Alert the Front Office Manager or Assistant Front Office Manager promptly to any guest concern, system issue, or situation requiring escalation. QUALITY ASSURANCE AND BRAND STEWARDSHIP • Uphold Leading Quality Assurance and Elysée New York service standards on every call., • Maintain strict confidentiality of guest information at all times., • Participate in ongoing training and coaching to reinforce luxury service standards and house vocabulary., • Adapt quickly and professionally to new systems, procedures, or an ever-changing work environment. REQUIRED QUALIFICATIONS AND SKILLS • Exceptional verbal communication skills, with a clear, professional, and welcoming phone presence., • Strong attention to detail and the ability to multi-task across simultaneous calls and requests without sacrificing accuracy., • Sound judgment, discretion, and composure, particularly during emergencies or high-volume periods., • Ability to learn new systems and procedures quickly in an ever-changing work environment., • Working knowledge of hotel telephone, paging, and reservation systems, or the ability to learn new systems quickly., • High school diploma or equivalent required., • Minimum two years of guest-service or call-handling experience within a luxury hotel environment., • Demonstrated experience delivering personalized, high-touch guest service., • Ability and willingness to work a flexible schedule, including beyond scheduled hours when necessary, and across weekends and holidays., • Experience within the New York City luxury hospitality market., • Familiarity with PBX, telephone, or paging systems, or a comparable communications platform., • Multilingual capabilities are a plus, though not required. COMPENSATION AND BENEFITS • Competitive salary, benefits package, 401(k) eligibility, professional development opportunities, and hotel travel benefits available through eligible programs. WHY JOIN ELYSÉE NEW YORK by WUNDERKIND HOTELS Joining Elysée New York is an opportunity to help shape the re-emergence of a legendary New York hotel and to build a new standard of intimate, personalized luxury hospitality. The PBX Operator is often a guest's first voice at Elysée New York, work that is considered, genuine, and built to last, on a platform toward future hotel leadership growth opportunities. We invite candidates who believe that luxury is defined not by formality alone, but by generosity, discretion, and the ability to make every guest feel genuinely seen, to join us and help build a place where every guest, and every team member, belongs. EQUAL OPPORTUNITY STATEMENT Elysée New York Hotel, managed by Crescent Hotels & Resorts, is an Equal Opportunity Employer, including Protected Veterans and Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the applicable Know Your Rights notice from the United States Department of Labor. NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor. Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Jobgether SRL is hiring for a full-time, remote customer support and case-management role focused on healthcare programs. You will handle patient cases, provide caller support to patients and providers, and participate in training and process improvement.

We are looking for a Part-Time Lead Outreach Caller to contact homeowners and prospective customers and generate qualified leads for roofing and solar services.

Rate: $10 – $30/hr Hours: 20 hours / week Experience: 5 - 10 years Location: United States | Canada + 2 more About the Role We are looking for experienced English-speaking professional callers to support our company with business and technology-related calls.The ideal candidate has native or n

Job Description Position Title: Bilingual Call Center Representative Department: Dispatch Location: Corporate Headquarters Employment Type: Full-Time Schedule: 10:00 AM - 6:30 PM Job Summary: We are seeking a dedicated and enthusiastic Bilingual Call Center Representative to join our customer service team. This role is essential in providing exceptional service to our Spanish-speaking customers. The ideal candidate will possess strong communication skills, a passion for helping others, and the ability to handle customer inquiries effectively. Under the supervision of the Customer Service Manager, the Call Center Representative is primarily responsible for inbound and outbound calls surrounding student transportation operations at the NYCSBUS not-for-profit organization. Representatives of the NYCSBUS Call Center team answer and address incoming calls from members of the community inquiring about a range of questions and concerns. Will provide generalized feedback, provide comprehensive information, check location of buses, take notes, and record discrepancies. • Responsible for thorough record and rapid response time. Will often troubleshoot situations by providing callers with information received by Customer Service, • Responsible for updating all systems, tracking and logs with any issues reported to the Call Center., • •Representatives or utilized technology systems via phone and email communication modes., • •Answers incoming phone calls from parents, guardians, school officials and their staff, community members, or others as needed; responds to received inquiries, concerns, or complaints in a timely and appropriate manner, • •Responsible for email communication in same fashion as phone services; provides callers or emailed inquiries with same rapid response with detailed information and guidance, • •Researches required information using the available resources in technology capability, Customer Service Representatives, Field Supervisors, Routers, or others as needed, • •Thoroughly listens to callers inquiry and provides information in a professional and sincere tone and direction, • •Enters caller information and details of the call into incident management tracking system; may be required to provide record of call logs as needed; records details of comments, inquiries, complaints, and actions taken, • •Identifies escalating priority issues and reports situations to leadership as soon as possible, • •Re-routes inbound calls to the appropriate resources, as needed; keeps an updates organization call list and chain of command, • •Follows up on complicated customer calls where required, • •Completes call notes and call reports as necessary; updates as needed, • •Obtains and evaluates all relevant data to handle complaints and inquiries, • •Ensures full comprehension of GPS bus tracking software and other available tools in order to provide accurate and up to data information to callers, • •Manages administration of first step by getting information to whom it needs to go; communicates and coordinates within internal functions including routing and financial departments, • •Responsible for completing all necessary training including de-escalation and customer service technique, • •Perform other duties as assigned and directed Experience: 1 year of experience in a Call Center Representative role for a large organization, and/or; 1 year of demonstrated experience in a generalized customer service role may suffice for the right candidate High School Diploma or equivalent Established experience in complaint resolve and incident management a must Demonstrated ability to improve organizational procedures and work effectively to improve operations Experience in data collection and information sorting Experience in customer service outreach techniques and methods Strong written and verbal communication skills Ability to work a flexible schedule Multilingual speaking and writing skills a plus

Job Description About Atria: The Atria Health Institute is a membership-based primary and specialty health care practice with a focus on prevention and longevity. We bring together a multidisciplinary team of renowned physicians to provide proactive, preventive, and precision-based care for Atria members and their families. All care, including primary care, advanced screening and diagnostics, urgent care, specialty care, 24/7 home visits, and imaging is included in members’ annual fee. Our mission is to make healthspan and lifespan equal for all by translating science into medicine in real-time, all while bringing humanity back into health care. Delivering such robust, personalized, and preventive health care is complex and requires a team-wide dedication to excellence. After successfully opening our flagship Institute in New York in 2022 and expanding to South Florida in 2024, we are now bringing the Atria experience to the West Coast with the launch of our Los Angeles Institute in late spring 2026. About this role: At Atria, we are recruiting for a Receptionist to ensure that every caller's experience begins with a warm and personalized welcome and finishes with a supportive departure. This is an exciting opportunity to use your excellent administrative, phone etiquette and communication skills to support the Atria mainline. You are organized, polished, and detail-oriented. You are eager to seek out ways to make the Atria experience remarkable and personalized. You are someone who thrives in a high speed environment, performs well under pressure, and is eager to learn and contribute. Requirements • 1-2 years of experience as a receptionist or in a luxury customer facing role, • Exceptional phone etiquette, • Experience with google suite, Microsoft PowerPoint, slack, • Excellent communication skills, both written and verbal, • Ability to work independently as well as part of a team with a proactive, solution-oriented mindset and no task too small attitude, • Ability to understand caller requests, ask questions and ensure members satisfaction with sufficient English skills is required, • Must be able to work a flexible schedule during the Institute's open hours Monday through Friday, 7am to 7pm, • High School Diploma or GED Hourly rate: $25/hour Location: New York office - 100% onsite role | Monday to Friday | 7am - 3pm or 11am - 7pm Benefits At Atria, we are proud to offer every member of the Atria team: • Excellent health and wellness benefits, 100% paid by Atria effective date of hire, • OneMedical membership for employees & dependents giving access to 24/7 virtual care, • Fertility & family planning, • Company-covered preventive health screenings through partner hospitals (Calcium score), • Fitness Perks including Wellhub +, • 401k contributions and 4% match starting after 6 months, • Flexible Time Off, • Continuing medical education (CME) and CEU support for professional licensure, • Time to give back and make an impact in underserved communities

Job Description We are seeking bilingual (Spanish and English) receptionists/operators for our newest location in Glen Oaks. Training may take place in Flushing and/or Elmhurst, with assignment to the Glen Oaks location after training. The ideal candidates can work quickly and juggle multiple tasks, but still be able to provide compassionate patient service. Metro Dermatology of NY PC is a high-volume dermatology and aesthetics practice that serves diverse communities in the Bronx, Flushing, Elmhurst, NY, and Fort Lee, NJ. Office hours are 8 am to 6 pm Monday to Friday, and Saturdays from 9 am to 1 pm. Employees work 34-40 hours/week and are expected to work at least one Saturday/month. Overtime is paid for work over 40 hours in a given week. Benefits for full time staff include partially subsidized health insurance, vision, and dental coverage, 401k or Roth retirement plan after meeting eligibility requirements, Job requirements: • REQUIRED: Fluency in Spanish AND English, • REQUIRED: Prior work experience in a medical office, or in the medical field, • STRONGLY RECOMMEND THAT CANDIDATE BE FULLY VACCINATED AGAINST COVID-19, INCLUDING BOOSTER if eligible, • High school diploma/GED required, • PREFERRED: Prior experience with EHR or EMR sytems, • Prior customer service experience preferred, • Must be able to handle a fast-paced environment and prioritize tasks, • Must have excellent communication, problem solving, and customer service skills, • Familiarity with Microsoft Office software (Word, Excel) a plus Job responsibilities: • Open and/or close the office (depending on schedule) -- gates, computers, lights, etc., • Greet patients upon arrival, sign them in, obtain and verify insurance information, and any other information, • Maintain tidy front desk and reception area, • Provide patients with intake and new patient forms, and necessary office policies and legal documents, • Process co-payments for insured and payments for uninsured (self-pay) patients, • Process patient records, scanning documents, updating billing records, • Schedule new and follow-up appointments based on provider availability, • Confirm appointments for new and follow up patients, • Answer multi-line phones and handle or re-direct the caller as needed

Job DescriptionBenefits: • 401(k) matching, • Bonus based on performance, • Health insurance, • Paid time off, • Training & development, • Dental insurance Job Title: Front Desk Administrator Job Accountabilities: • Works directly with patients and staff to coordinate service delivery and office management, • Maintains cooperative attitude and support efforts to staff needs, • Greets patients and ascertains name and other pertinent information. Notifies appropriate employee of visitor's arrival., • Communicates directly with patients and healthcare professionals via telephone and face to face, • Answers telephone(s); Determine if caller can be helped by receptionist or need requires to be routed to another person; Routes calls for employees as appropriate, • Retrieves voice messages on general voicemail, accurately takes and delivers messages all within a one-hour time limit, • Maintains log of all calls requiring further action. Establish contact with Clinical, Billing, Medical, and/or Chief Operating Officer, or other staff member via email or telephone in cases of emergency, • Performs a variety of routine clerical tasks (may include processing of incoming and outgoing mail via electronic emails from counselors, sending and delivering FAX messages, arranging for and maintaining logs for clinic operations, photocopying and collating, etc.), • You will co-share the responsibility to for tracking, monitoring the detox assessment, daily sessions, 822 assessments and follow up appointments, • Completing the intake referral sheet which includes verifying insurance, referral source and accurate date for treatment, • Schedules, confirms, and documents appointments, • Collects deductibles and co-pays at the time of services rendered; Clarifies copayments with Operations Director and/or Billing department if needed; Notifies Billing and Clinical Departments including Operations Director and Clinical Director of patient payment issues. All information is added to the EMR, • Maintains Excel records including but not limited to copayment payment receipt, co-payment cards, referrals, and medications., • Assists with patient’s transportation requests, • Appropriately track MetroCard systems, medication distribution for the nurses from the pharmacy, • Confirm all Medicaid client’s eligibility on the 1st and 15th of each month, • Monitor a weekly attendance sheet for services provided at the clinic, • Ensures blood work and urine toxicology requisitions are printed, • Notifies Clinical staff, including Clinical Director, of any outstanding clinical issues, including complaints or grievances made by patients, • Assures that office opening protocols are executed, • Participates in relevant meetings and ongoing development of professional knowledge and skill, • Maintains punctual and reliable attendance, • Promotes a positive work ethic. Promotes a positive image and disseminates positive information about Parallax Center and avoids negative statements or implications about Parallax Center to staff and patients., • Staff will not use cell phone at the front desk, 1 hour lunch include– needs to be coordinated to ensure coverage at the front desk, • Assisting billing with verifying authorization for IOP and Detox clients, • Tracking all intakes for the outpatient, IOP and detox on daily basis via internal systems, • All other task assigned by management

Job Description We are seeking bilingual (Spanish and English) receptionists/operators for our newest location in Glen Oaks. Training may take place in Flushing and/or Elmhurst, with assignment to the Glen Oaks location after training. The ideal candidates can work quickly and juggle multiple tasks, but still be able to provide compassionate patient service. Metro Dermatology of NY PC is a high-volume dermatology and aesthetics practice that serves diverse communities in the Bronx, Flushing, Elmhurst, NY, and Fort Lee, NJ. Office hours are 8 am to 6 pm Monday to Friday, and Saturdays from 9 am to 1 pm. Employees work 34-40 hours/week and are expected to work at least one Saturday/month. Overtime is paid for work over 40 hours in a given week. Benefits for full time staff include partially subsidized health insurance, vision, and dental coverage, 401k or Roth retirement plan after meeting eligibility requirements, Job requirements: • REQUIRED: Fluency in Spanish AND English, • REQUIRED: Prior work experience in a medical office, or in the medical field, • STRONGLY RECOMMEND THAT CANDIDATE BE FULLY VACCINATED AGAINST COVID-19, INCLUDING BOOSTER if eligible, • High school diploma/GED required, • PREFERRED: Prior experience with EHR or EMR sytems, • Prior customer service experience preferred, • Must be able to handle a fast-paced environment and prioritize tasks, • Must have excellent communication, problem solving, and customer service skills, • Familiarity with Microsoft Office software (Word, Excel) a plus Job responsibilities: • Open and/or close the office (depending on schedule) -- gates, computers, lights, etc., • Greet patients upon arrival, sign them in, obtain and verify insurance information, and any other information, • Maintain tidy front desk and reception area, • Provide patients with intake and new patient forms, and necessary office policies and legal documents, • Process co-payments for insured and payments for uninsured (self-pay) patients, • Process patient records, scanning documents, updating billing records, • Schedule new and follow-up appointments based on provider availability, • Confirm appointments for new and follow up patients, • Answer multi-line phones and handle or re-direct the caller as needed

Job Description We are seeking bilingual (Spanish and English) receptionists/operators for our Queens locations -- currently Flushing and Elmhurst. The ideal candidates can work quickly and juggle multiple tasks, but still be able to provide compassionate patient service. Metro Dermatology of NY PC is a high-volume dermatology and aesthetics practice that serves diverse communities in the Bronx, Flushing, and Elmhurst, NY, and Fort Lee, NJ. Office hours are 8 am to 6 pm Monday to Friday, and Saturdays from 9 am to 1 pm. Employees work 34-40 hours/week and are expected to work at least one Saturday/month. Overtime is paid for work over 40 hours. Benefits for full tie staff include partially subsidized health insurance, vision, and dental coverage, 401k or Roth retirement plan after meeting eligibility requirements, Job requirements: • STRONGLY RECOMMEND THAT CANDIDATE BE FULLY VACCINATED AGAINST COVID-19, INCLUDING BOOSTER if eligible, • High school diploma/GED required, • REQUIRED: Fluency in Spanish AND English, • REQUIRED: Prior work experience in a medical office, or in the medical field, • PREFERRED: Prior experience with EHR or EMR sytems, • Prior customer service experience preferred, • Must be able to handle a fast-paced environment and prioritize tasks, • Must have excellent communication, problem solving, and customer service skills, • Familiarity with Microsoft Office software (Word, Excel) a plus Job responsibilities: • Open and/or close the office (depending on schedule) -- gates, computers, lights, etc., • Greet patients upon arrival, sign them in, obtain and verify insurance information, and any other information, • Maintain tidy front desk and reception area, • Provide patients with intake and new patient forms, and necessary office policies and legal documents, • Process co-payments for insured and payments for uninsured (self-pay) patients, • Process patient records, scanning documents, updating billing records, • Schedule new and follow-up appointments based on provider availability, • Confirm appointments for new and follow up patients, • Answer multi-line phones and handle or re-direct the caller as needed

Job Description Queensboro Toyota has an immediate need for an automotive receptionist with EXCELLENT customer service skills and a winning attitude to be able to grow into an expanding position to include assisting in our sales areas relatively quickly! This individual will receive calls to the dealership, determine the nature of the callers business, and direct the caller to their destination. Responsibilities • Answering dealership group phones, • Greeting and receiving prospects and customers, • Directs customers to the correct department, notifies the appropriate person that a customer is waiting, and introduces the customer to a salesperson, • Working cooperatively with the sales team, • Updating customer records, • Communicates with callers and visitors in a professional, friendly, and efficient manner, • Types memos, correspondence, reports, and other documents, • Assisting in scheduling and confirming sales appointments, • Assisting in the dealer exchange of vehicle process, • Participating in customer satisfaction process, • Participate in customer retention process Qualifications • Excellent communication skills, • Outgoing and positive demeanor, • Professional presentation, • Punctual with the ability to handle schedule flexibility, • Clean driving record and valid driver’s license, • Pass background check/drug test, • Maintains a professional appearance

Job Description Why work at Greenwich House? At Greenwich House, we believe in empowering communities through transformative programs, we offer more than a job – we offer a mission. When you work with us, you become part of a passionate, collaborative team committed to making a difference in people’s lives. Every initiative, class, and outreach effort we deliver is fueled by a shared commitment to equity and compassion. Founded in 1902 as a settlement house aimed at supporting New York City's growing immigrant population, Greenwich House has since evolved into a dynamic nonprofit organization dedicated to fostering wellness, creativity, and connection across the city. Today, Greenwich House offers a diverse range of programs in health, human services, education, and the arts, serving thousands of New Yorkers each year. Learn more at www.greenwichhouse.org. The Opportunity The Receptionist at Center for Resiliency and Wellness (CRW) plays a key role at a NYS OMH Article 31 licensed behavioral health clinic, serving mentally ill individuals ages 3 years to 100+ years, GLBTQ+ affirmative, within a trauma-informed, harm reduction environment. This position requires someone who is patient, compassionate, and professional. The Receptionist serves as the face of the clinic, providing essential administrative support while helping create a welcoming, organized, and supportive environment for everyone who walks through the door. Many of the individuals we serve are dually diagnosed with mental illness and substance use disorder and suffer from co-occurring chronic illness, all of which impacts their ability to interact with others in a way that is in their best interest. This is an exciting opportunity for someone who is passionate about people and wants to be part of a mission-driven organization making a lasting impact in New York City. Responsibilities • Greet check-in clients and caregivers in a professional, warm, and welcoming manner., • Maintain a calm, organized waiting room environment., • Provide basic directions, forms, and general information about clinic services., • Verify client identity and appointment details at each visit., • Confirm no changes to insurance coverage at every check-in and update records as needed., • Collect co-pays at every visit and provide receipts., • Ensure completion of required forms (intake updates, consents, signatures), offering assistance to clients who appear to need it in a respectful, non-demeaning way., • Provide basic telehealth connection support, including login assistance and simple troubleshooting, directing unresolved technical issues to appropriate staff., • Confirm scheduled appointments and check clients in/out., • Handle simple scheduling tasks (confirming existing appointments, entering one-time changes when directed by a provider), deferring complex scheduling needs to the Scheduler., • Answer calls in a positive, professional tone and respond to routine inquiries (hours, directions, appointment confirmations)., • Take clear, accurate written messages, reading them back to the caller to confirm., • Route calls and requests appropriately to the Scheduler for scheduling issues or the Patient Advocate for complaints, service concerns, and escalations., • Identify when a concern goes beyond front desk scope and provide reassurance while redirecting appropriately, without sharing frustration with the patient., • Document and relay issues for follow-up to the appropriate staff member, continuing until confirmation of receipt, rather than attempting to resolve clinical, administrative, or systemic issues independently., • Scan/file documents and maintain accurate front desk records, supporting general front desk organization as directed., • Maintain HIPAA compliance and professional boundaries at all times, including no personal cell phone use while working., • Monitor the waiting area for urgent health and safety concerns, notify clinical staff as needed, and follow established de-escalation protocols., • Manage high-volume after-school/after-work traffic and serve as the primary front desk presence after 5pm, logging and following up on issues requiring next-business-day attention., • Conduct end-of-day closure: walk through treatment rooms (power down computers, restore order, return play therapy items), restock front desk and copier supplies, organize common areas, clear all visible PHI, and confirm the clinic is empty and secure before leaving. What You’ll Bring • High school diploma required (associate/bachelor's preferred); 1–2 years front desk/administrative/customer service experience, preferably in healthcare or behavioral health., • Basic computer proficiency, including EHR systems, scheduling platforms, and Microsoft Office, with accuracy in data entry and documentation., • Strong organizational and multitasking skills in a fast-paced environment., • Excellent verbal communication and phone etiquette, with a calm, welcoming, patient-centered demeanor at all times., • Ability to interact effectively with individuals across the lifespan (children, adolescents, adults, and older adults) and their caregivers, • Understanding of, or ability to learn, HIPAA and confidentiality requirements, handling sensitive information with discretion., • Sound judgment in triaging issues, knowing when to handle independently versus escalate to the Scheduler or Patient Advocate., • Demonstrated professionalism, reliability, and punctuality., • Ability to work independently, especially after 5pm with limited supervisory support, including strong attention to detail for end-of-day closure and next-day readiness., • Bilingual preferred (especially Spanish or other languages relevant to the community). Employment Details Location: Onsite. 623 Broadway, New York, NY 10012 Schedule: Monday-Friday, 2:30 pm -7:30 pm FLSA Classification: Exempt Reports To: Director of Admissions Union Representation: Non-Union Salary Range The expected hourly rate for this position is $25.00-$27.00/hour. This range reflects the anticipated compensation at the time of this posting and may be adjusted based on experience, education, and organizational needs. Benefits Greenwich House is committed to supporting the well-being of our employees as a key part of delivering a strong overall workplace experience. Full time employees are eligible for various benefits, including medical/dental/vision insurance, 403(b) plan, generous paid time off, and other benefits in accordance with applicable plan documents. Employees also enjoy exclusive perks and discounts for Greenwich House programs and services, including classes, lessons, and events. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement. Equal Employment Opportunity & Accessibility Greenwich House is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veteran’s status, disability, or any other characteristic protected by applicable law. We are also committed to providing reasonable accommodations to qualified individuals with disabilities to ensure they can successfully perform the essential functions of their roles. If you require assistance or an accommodation during the application or interview process, please contact us.

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