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Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community. If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you! We are Optimum! We are seeking a highly experienced Manager of Software Engineering to lead our talented Identity team. In this role, you will own and drive the evolution of our customer-facing identity solution, built on the Okta platform. The ideal candidate possesses a strong technical background in service-based architectures and Identity and Access Management (IAM), along with outstanding leadership skills and a passion for delivering secure and seamless software. You will be responsible for the identity technology roadmap, collaborating with cross-functional teams to ensure the delivery of high-quality authentication and authorization services that meet the needs of our customers and business objectives. • Lead effective brainstorming sessions to generate innovative ideas and solutions, • Drive multi-scrum technology feasibility, delivery, and quality in partnership with product and design teams, • Establish and gain acceptance for technology roadmaps aligned with product roadmaps, • Establish and gain acceptance for technical solutions, serving as a go-to expert for specific capabilities, • Articulate technology vision, principles, and roadmaps to diverse audiences, tailoring communication appropriately, • Achieve objectively good negotiation results efficiently while maintaining relationships and driving decision-making, • Effectively and respectfully drive technical team interactions, persuasively influencing architecture, software design, implementation, and incident recovery, • Thoroughly vet and refine requirements to clearly articulate their intent, • Establish clear cost and time commitments to stakeholders, ensuring they are met with assistance, • Consistently communicate with stakeholders about expectations, • Build, lead, and improve a successful team of software engineers, • Feedback and Development: Provide candid and empathetic feedback across all levels, fostering a culture of growth and development, • Proactively build strong relationships with product, design, and business/operations counterparts within and across teams, • Articulate the financial benefits and costs of capabilities, incorporating this information into decision-making, • Adhere to regulatory and corporate policy obligations, ensuring compliance without relying on other technologists, • Bachelor's Degree in Computer Science or a related field, • Minimum of seven years of professional software development experience, including 3+ years in a leadership role, • Proven, hands-on experience designing and implementing solutions using the Okta platform, including its APIs, Universal Directory, authentication policies, and lifecycle management features (e.g., Workflows, Hooks), • Strong architectural understanding of Customer Identity and Access Management (CIAM) systems, covering topics like user registration flows, social login, progressive profiling, and consent management, • Deep knowledge of modern security practices and their implementation, such as Multi-Factor Authentication (MFA), adaptive authentication, passwordless flows (e.g., WebAuthn/FIDO2), and secure session management, • Experience in at least one modern programming language (e.g., Java, Go, Python, Node.js) and a strong grasp of how to integrate identity services into custom applications and APIs using SDKs and web standards, • Experience owning the operational health of a critical, 24/7 service, including defining monitoring and service-level objectives (SLOs), managing incident response, and serving as an escalation point in partnership with SRE or Operations teams, • Strong technical background in relevant technologies (e.g., Okta, Go, Java, cloud platforms, CI/CD), • Proven ability to lead and inspire engineering teams, foster collaboration, and drive results, • Excellent verbal and written communication skills, with the ability to tailor communication to different audiences, • Strong analytical and problem-solving skills, with a focus on finding creative solutions to complex challenges, • Experience managing software development projects, including scoping, planning, and execution If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity. All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity. We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law. The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law. Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our ___ for further details. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in New York is $133,661.00 - $219,586.00 / year. The starting payrate/range at time of hire for this position in Texas is 111,384.00 - 182,988.00 /year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.

Job Description About the Role The Senior Systems Engineer is responsible for basic or complex issues. Senior Systems Engineers will handle escalation calls/tickets, working with the clients by responding to issues, working tickets and owning the ticket until it is resolved. Senior Systems Engineer will also assist with working through lower level tier issues when available. The expectation is that the engineers will troubleshoot beyond the PC, including troubleshooting servers, network devices, and cloud systems. Senior Systems Engineers will alert the team when unable to resolve. Responsibilities The Senior Systems Engineer will work closely with the other staff members under the End User Support Manager’s direction with responsibilities including, but not limited to, the following: • Be able to work in a fast-paced environment., • Work support tickets that come in via phone, email, or customer portal., • Collaborate with Team Members regarding resolutions to various customers., • Proven Experience troubleshooting problems ranging from server, network, and PC issues., • Must provide quality customer service skills in all forms of communication., • Handle escalations from Tier 1 and 2 phones calls, emails, or monitoring alerts., • Utilize experience and knowledge to assess issues and provide solutions for Tier 1 and Tier 2 escalations., • Assist Tier 1 and 2 with responding to alerts and tickets from various monitoring systems., • Take ownership of tickets and customer interactions., • Document resolutions and update procedures may be outdated., • Engage in continued certification training to improve skillset, • Senior Systems Engineers will alert the team when unable to resolve What You Bring to The Team Relevant and significant industry experience may provide as a substitute for the education requirement. Microsoft, Cisco, and VMware certifications required. Advanced networking and cloud/server engineering required. Experience Minimum of 3 years of experience in a similar role within a managed services environment. • LAN/WAN environments, • Office365 and Azure, • Network Operations Center, • Help desk or relevant customer service skills, • Microsoft, Cisco, Fortinet, and VMware certifications required., • Cisco Certified Network Associate (CCNA), • Microsoft Intermediate Certificates, • Security+, • Microsoft Windows Server 2012/2016/2019 and Active Directory, • Microsoft Office Suite and Office365 experience, • Fundamental understanding of DNS, DHCP and TCP/IP, • Microsoft Exchange and SQL Server, • VMware vSphere 6.5 and above, • Knowledge of back up technologies, • Networking: Diagnose and resolve networking issues, ensuring optimal performance and security of client networks., • Documentation: Maintain detailed documentation of system configurations, processes, and troubleshooting steps., • Collaboration: Work closely with Tier 1 support, other engineers, and clients to deliver comprehensive IT solutions., • Leadership: Mentor and guide junior team members, fostering a collaborative and knowledge-sharing environment., • Excellent problem-solving abilities with a focus on root cause analysis., • Strong communication skills, both written and verbal., • Leadership qualities with the ability to mentor and guide junior team members. Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). Opportunities At Magna5, we’ve put thought into what it takes to build a strong and competent team. A team that collaborates and encourages their peers at a company that promotes individual growth, not one that silo’s them. Magna5 has developed a training program that will allow any member of our team to enhance their education that will enable them to grow their knowledge and mature their skillsets. We provide people with a career path into new technology and senior positions that most companies do not offer. Hours & Schedule The Magna5 Support Center operates 24/7. The shift for this position will be M-F 9:00 AM to 6:00 PM. Work Perks • 80% remote position, • Paid time off including paid holidays and floating holidays., • Bonus potential based on individual and company performance, • Highly competitive and flexible medical, dental, and vision benefits plans, • 401(k) with employer match, • Tailored Life and Disability insurance plans, • Win Together – We collaborate with clients and across the Magna5 team to provide complete solutions for every IT challenge., • Respond Fast – When clients or teammates reach out, we answer with urgency, assembling the needed expertise to provide quick and accurate resolutions., • Earn Trust – We strive to earn and keep the trust of our clients and teammates through our actions every day, fulfilling every promise we make., • Stay Transparent – No secrets and no surprises. We respect our clients and one another by providing candid assessments and complete, accessible information. Magna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24/7/365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at . The New York base salary range for this full-time position is $90,000 to $120,000. Company DescriptionMagna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24/7/365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24/7/365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at .