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Job Description Core Responsibilities: • Evaluate, monitor and supervise employee’s performance., • Maintain par and inventory levels of all products., • Responsible for daily operations of all Food and Beverage Outlets throughout the casino., • Assist the Food and Beverage Manager in implementing new products, pricing, and menu changes., • Maintain and abide by Health Department, OSHA, and safety standards., • Implement programs for improvements and more effective daily operational services., • Administer InfoGenesis POS system., • Responsible for all areas for proper security, handling, and the accountability of company funds., • Monitor food and beverage inventories for proper handling., • Maintain manpower requirements for each department and establish schedules to provide the maximum service to patrons while maintaining cost for operational or seasonal demands., • Assign duties as necessary, • Review and implement employee status, including hiring and counseling., • Takes care of problems and questions that the customers have and try to sort them as soon as possible while maintaining excellent customer satisfaction., • Perform all duties as deemed necessary for the success of the department., • Performs all other job-related duties as assigned. Qualifications/Requirements: • At least 1 year of management experience in high volume hotel and/or casino beverage department., • Working knowledge of all beverage equipment., • Excellent customer service and satisfaction skills., • Ability to lead and mentor a team., • Ability to work under pressure., • Have interpersonal skills to deal effectively with all business contacts., • Professional appearance and demeanor., • Work varied shifts, including weekends and holidays., • High School diploma and equivalent., • Able to effectively communicate in English, in both written and oral forms. Preferred: • Previous supervisory experience., • Previous experience working in a similar resort setting., • Previous experience managing employees using a Collective Bargaining Agreement.

Job Description Core Responsibilities: • Implement programs, special events, giveaways, promotions as directed by Marketing Department., • Marketing sales including but not limited to telemarketing, face to face interaction, emailing, etc., • Ability to service all guest in a professional, timely and efficient manner., • Ensure work area appears professional, clean, and inviting to guests, • Ability to explain contests, drawings, promotional giveaways, and player’s club benefits to guests as detailed in approved gaming submissions., • Monitor the gaming floor to identify registered players or prospective players., • Accountable to understand and comply with all regulatory guidelines, submissions, policies, and procedures., • Understand the goals and vision of the organization and demonstrate commitment to those goals in terms of individual and team performance., • Adhere to the marketing plan set forth by the Sr. Director of Marketing, by implementing promotions and giveaways as directed, reviewing necessary information to achieve a successful event., • Escalate guest complaints and issues immediately to Guest Service and Player Rewards Shift Manager., • Maintain strict confidential guidelines concerning all guest interactions and records., • Complete all necessary paperwork in a timely manner., • Must Role Model Company guest service program., • Other duties as assigned. Qualifications/Requirements: • High School Diploma or GED required., • Must be able to obtain a New York State Gaming license., • Guest service experience preferred., • Experience in casino marketing preferred., • Equivalent combination of education and experience will be accepted providing the required skills and knowledge for successful performance. OTHER • Working knowledge of Microsoft Word and Excel, • Excellent guest service skills required, • Excellent verbal skills required, • Ability to multitask and work in a fast-paced environment., • Ability to perform successfully under pressure., • Organizational and time management skills required., • Regularly required to work in front of a computer, • Manual dexterity for data entry/typing duties, • Able to lift and carry up to thirty pounds occasionally, • Occasional bending, reaching, climbing on step stool, lifting, • Able to stand for up to 8 hours a day, • Frequent exposure to, and utilization of, computer, • Ability to lift and carry up to 30 pounds frequently., • Weekends, holidays, and Swing Shifts may be required

Job Category: Cage Ops Requisition Number: CAGEC001375.Core Responsibilities: Ensure all New York State Gaming Commission regulations, Internal Controls and procedures are being followed.Validation and payment of guest vouchers.Process tax paperwork for jackpots.Maintain a safe work and guest enviro

Requisition Number: SHMNI001367.Location: Islandia, NY 11749, USA.Verify signatures, item totals and amounts on the inventory worksheets.Ensure all back up documentation is included for receiving and transfers and sales exceptions.Retrieve information from stand sheet packets for data entry.Maintain

Core Responsibilities: Follow all New York State Gaming Commission regulations, Gaming Operating Procedures.Operate cash counting machines.Comply with count room security and surveillance protocols.Perform manual cash counts and prepare cash for transfer to main banker.Train current and new associat

Job Description Core Responsibilities: SANITATION • Wash and replace bar glassware, remove and breakdown bus buckets, trays, racks, carts, recyclables, bar equipment and tools throughout shift at all beverage service outlets., • Cleans work areas throughout shift, including coolers, garbage’s, empty containers, and bottles., • Sweeps, mops, and stores cleaning equipment for beverage outlets at closing or after leaving., • Cleaning and breakdown of bar dishwashers, beverage dispensers and equipment at beverage outlets, • Complete daily cleaning of bar tops, stools, ledges, shelving, product displays and counters, • Cleaning and breakdown of all beverage outlet equipment, drink machines, food display units OPERATIONS • Ensures that all beer, wine, liquor, non-alcoholic beverages, paper goods, and misc. bar items are consistently stocked throughout shift at the proper par levels as directed by management, • Utilizes and completes requisition sheets, follows internal product transfer procedures, and communicates on hand inventory., • Delivery and preparation of bar foods, snack items and condiments and materials for beverage outlets and workstations, • Daily preparation of garnishes, mixes, syrups, specialty items and bulk mixes for all beverage outlets, • Stocking, delivery, and breakdown of F&B promotional displays, special event materials and beverage stations at bars, lobbies, workstations, meeting areas, patios, and casino floor., • Utilizes back of house beverage workstations to prepare alcoholic beverages for cocktail associates., • Stocks and maintains beverage vending machine products and beverage self-service areas, • Assists in receiving, storing, and rotation of beer, wine, liquor, non-alcoholic beverage products, soda bibs, beverage outlet snack items, and materials. Maintains cleanliness and organization of all beverage storage areas and coolers, • Utilizes hand trucks or carts when necessary to transfer and replace any needed supplies, equipment, kegs, food, or beverage items between storage areas and bar, cocktail, and beverage outlets., • Cleans and organizes workstation coolers, shelving, racks and cabinets, food and beverage displays. SAFETY • Strictly adheres to all health department safety protocols for food, beverage, and chemical handling., • Must report any potential guest safety or alcohol service hazards to an appropriate member of the management immediately. Utilizes wet floor signs and safety equipment urgently and correctly., • Stock and maintain paper towels, soap, sanitizer, and chemical dispensers for bars, cocktail service, and beverage stations. SERVICE • Must Role Model Company guest service program and maintain professional interactions with guests and co-workers., • Must be certified in the approved, on-premises responsible alcohol service program., • Communicates with management after punching out or going on breaks, • Manages time and tasks efficiently, remains active and available for management and associates TOOLS & EQUIPMENT: • Dish machine, mops, brooms, buckets, cleaning supplies, chafing dishes, hot boxes, rolling carts, power washers, wet/dry vacuums, compactor, scales, hand truck, pallet jack and computer. WORK ENVIRONMENT: • Under variable temperature conditions, indoor / outdoor work as needed., • Under variable noise levels, • Around chemicals, fumes and or odor hazards PHYSICAL REQUIREMENTS: • Ability to stand for long stretches of time, bend, stretch, twist, or reach with your body and arms, • Medium work - Exerting up to 80 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, • Ability to work long hours, some back-to-back shifts as needed, • Ability to work under variable temperatures and noise levels, • Near Vision – ability to see details at close range MENTAL REQUIREMENTS: • Oral and Written Comprehension and Expression - Must be able to convey information and ideas clearly in English., • Must be able to evaluate and select among alternative courses of action quickly and accurately., • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary., • Must maintain composure and objectivity under pressure or stressful situations., • Must be effective at listening to, understanding, and communicating needs of co-workers and guests., • Mathematical Reasoning - Must be able to work with and understand basic arithmetic functions. QUALIFICATIONS / REQUIREMENTS: • High school diploma or equivalency degree preferred., • Must be able to obtain a New York State Gaming License. OTHER: • Weekends, Holidays, overnight and swing shifts may be required, and scheduled shifts may vary based on operational needs. Reports to work on time and prepared for work., • Approach all encounters with guests and employees in a friendly, service-oriented manner., • Maintain high standards of personal appearance and grooming, reports to work in a clean uniform and worn as defined in the SHM handbook when working., • Responds consistently and urgently to radio requests by associates and management., • Adheres to SHM handbook policies, standards, and personal conduct standards.

Job Description Core Responsibilities: • Leadership: Recruit, train, schedule, supervise, and evaluate staff; conduct training and performance management., • Operations: Manage inventory, stocking, par levels, product rotation, purchasing, and vendor relations across all outlets., • Financial: Develop budgets, control costs, analyze sales, and drive revenue through menus and promotions., • Sanitation & Safety: Enforce health/safety protocols, cleaning schedules, and responsible alcohol service compliance., • Guest Service: Uphold service standards, handle feedback, and enhance guest experience. Qualifications/Requirements: • 3-5 years progressive beverage experience in high-volume hospitality/casino, including 2+ years supervisory/management., • Strong knowledge of spirits, wine, beer, and mixology., • Responsible alcohol service certification., • Must be able to obtain NY State Gaming License., • Bachelor's in Hospitality/Business preferred., • Excellent leadership, communication, and mathematical skills. Work Conditions: • Flexible schedule (weekends, holidays, varying shifts)., • Fast-paced environment with variable temperatures/noise; medium-heavy physical demands (lifting up to 80 lbs.)., • Professional appearance and service-oriented demeanor required.

Job Category: Facilities Requisition Number: ELECT001340.Inspect, repair, and maintain electrical systems, including wiring, panels, switches, outlets, lighting fixtures, generators, UPS, PDUs, primary switchgear, and emergency backup systems.Diagnose and resolve issues such as power outages, faults

Security Officer- Emergency Medical Technician. Job Category: Security Requisition Number: SECUR001270. Patrols buildings and grounds of facility on foot and/or in security vehicle; examines doors, windows and gates to determine that they are secure; controls the various entry/exit locations through

Patrols buildings and grounds of facility on foot and/or in a security vehicle; examines doors, windows, and gates to determine that they are secure; controls the various entry/exit locations throughout controlled areas. Watches for and reports irregularities such as fire hazards and security doors

Clean casino machines and chairs.

Security Officer- Emergency Medical Technician - Part- Time.Job Category: Security Requisition Number: SECUR001271.Part-Time On-site Islandia, NY 11749, USA.Performs direct illness/injury assessment and management, preparation for transport, transfer of information, and patient care.Attends emergenc

Location: Islandia, NY 11749, USA.Patrols buildings and grounds of facility on foot and/or in a security vehicle; examines doors, windows, and gates to determine that they are secure; controls the various entry/exit locations throughout controlled areas.Staff's areas to assure compliance with state

Perform cleaning in the front areas of the food and beverage outlets or other assigned food venue.Perform cleaning of the floor area of food and beverage outlets or assigned venue.Perform specialized deep cleaning and service of escalator, elevator, tile floors, carpets, etc.Cleaning casino and lobb

Cleaning casino and lobby bathrooms. Cleaning and maintaining all casino machines and chairs. Perform high dusting in the casino.

Clean casino machines and chairs.

Job Description Core Responsibilities: • Responsible for the cleaning of the entire Facility, correcting situations of possible accident and injury to associates and patrons., • Responsible for the daily pickup of garbage in the facility, grounds, and restrooms., • Maintain daily documentation of cleaning and replenishing of paper products and soaps of all restrooms., • Maintain organized and clean workspace., • Replenish all cleaning and product supplies., • Clean and service equipment., • Clean and maintain all public areas., • Clean casino machines and chairs., • Responsible in reporting all maintenance issues to the maintenance manager., • Adheres to all company’s policies and procedures., • Good customer service and verbal skills., • Keep all fire exits clear., • Must Role Model Company guest service program., • Other duties as assigned. Qualifications/Requirements: • High school diploma or equivalency degree preferred., • Must be able to obtain a New York State Gaming License. Other: • Able to lift and carry up to thirty pounds frequently, • Requires frequent lifting, bending, pushing and pulling., • Use of ladder and step stool., • Standing and walking minimum of an eight hour shift., • Exposed to outdoor weather conditions in all seasons, including variable temperatures and wet and/or humid conditions., • Occasionally exposed to hazardous materials when responding to spills or suspicious, • Substance calls., • Gaming environment – noise level may be moderate to high during busy times, • Weekends, Holidays and swing shift work may be required.

Job Description Core Responsibilities: • Perform cleaning in the front areas of the food and beverage outlets or other assigned food venue., • Perform cleaning of the floor area of food and beverage outlets or assigned venue., • Perform specialized deep cleaning and service of escalator, elevator, tile floors, carpets, etc., • Cleaning casino and lobby bathrooms., • Cleaning and maintaining all casino machines and chairs., • Perform high dusting in the casino., • Removing garbage; empting and cleaning trashcans, walls and sweeping of areas., • Perform other cleaning duties as needed to maintain a clean and sanitized area., • Operate all and maintain cleaning equipment in a safe and proper manner., • Prioritize and handle multiple tasks simultaneously., • Perform as a team member and assist fellow associates to ensure a smooth operation., • Assist in cleaning of the equipment/appliances and correcting situations of possible accident., • Maintain daily documentation on cleaning of all equipment., • Must Role Model Company guest service program., • Other duties as assigned. Qualifications/Requirements: • High school diploma or equivalency degree preferred., • Must be able to obtain a New York State Gaming License., • Able to lift and carry up to thirty pounds frequently, • Requires frequent lifting, bending, pushing and pulling, • Use of ladder and step stool, • Standing and walking minimum of eight hour of shift., • Exposed to outdoor weather conditions in all seasons, including variable temperatures and wet and/or humid conditions, • Occasionally exposed to hazardous materials when responding to spills or suspicious, • Substance calls., • Gaming environment – noise level may be moderate to high during busy times, • Weekends, Holidays and swing shift work may be required.

Job Description Core Responsibilities: -Responsible for the cleaning of the entire Facility, correcting situations of possible accident and injury to associates and patrons. -Responsible for the daily pickup of garbage in the facility, grounds, and restrooms. -Maintain daily documentation of cleaning and replenishing of paper products and soaps of all restrooms. -Maintain organized and clean workspace. -Replenish all cleaning and product supplies. -Clean and service equipment. -Clean and maintain all public areas. -Clean casino machines and chairs. -Responsible in reporting all maintenance issues to the maintenance manager. -Adheres to all company’s policies and procedures. -Good customer service and verbal skills. -Keep all fire exits clear. -Must Role Model Company guest service program. -Other duties as assigned. Qualifications/Requirements: -High school diploma or equivalency degree preferred. -Must be able to obtain a New York State Gaming License. Other: -Able to lift and carry up to thirty pounds frequently -Requires frequent lifting, bending, pushing and pulling. -Use of ladder and step stool. -Standing and walking minimum of an eight hour shift. -Exposed to outdoor weather conditions in all seasons, including variable temperatures and wet and/or humid conditions. -Occasionally exposed to hazardous materials when responding to spills or suspicious -Substance calls. -Gaming environment – noise level may be moderate to high during busy times -Weekends, Holidays and swing shift work may be required.