Production Admin
il y a 6 jours
Bohemia
Job Description About Us Vertex Service Partners is a home improvement services company focused on residential roofing and other exterior services across the United States. Backed by Alpine Investors, a top-decile private equity fund with $4.0 billion of committed capital, Vertex is building a best-in-class national platform. Our company is built on our core values—servant leadership, unwavering character, a growth mindset, persistence, empowerment, pace, and fun—and guided by three pillars: being the Employer of Choice, Partner of Choice, and Contractor of Choice. We offer transformative support in operations, marketing, training, talent, finance, and technology, all while preserving the autonomy of local brands. Position Summary: Production Administrators play a key role in ensuring projects run smoothly and customers receive a white-glove experience. Highly organized and detail-oriented, they coordinate across crews, clients, and internal staff while managing multiple priorities with urgency. This role requires strong communication skills and technical proficiency to manage contracts, scheduling, permits, and project updates within our CRM (ServiceTitan). As ambassadors of our brand, Production Administrators help deliver on sales commitments, drive operational efficiency, and exceed customer expectations. Responsibilities: • Review customer contracts to confirm accuracy of colors, sizes, and job-specific details, • Prepare production documents and instructions for installation crews, • Order materials and coordinate timely delivery to job sites, • Communicate with customers to set expectations, schedule installations, and clarify project requirements, • Partner with leadership to continuously improve service quality standards, • Obtain and process permits from local building departments, • Manage status calls and provide timely customer updates through CRM systems, • Track and document progress of all project phases in service management software, • Develop and share comprehensive project plans with customers and internal staff, • Ensure installation documentation is complete and accurate, • Update invoices and purchasing documents to reflect changes identified during installation, • Monitor production performance, identify inefficiencies, and recommend improvements Required: • Customer service or administrative experience; construction or home services experience a plus, • Proficiency with CRM and service management software (ServiceTitan preferred), • Proficient in Microsoft Excel., • Strong organizational skills and ability to manage multiple priorities with attention to detail, • Excellent verbal and written communication skills, with a customer-focused approach, • Problem-solving mindset; adaptable, proactive, and team-oriented, • Comfortable working at a computer for extended periods; able to occasionally lift up to 15 lbs Job Type: Full Time FLSA: Non-exempt, Hourly Compensation & Benefits Disclosure Compensation for this role may be provided as hourly pay, salary, commission, piece-rate, bonuses, incentives, or a combination of these methods, depending on the position. The "Target Hourly Compensation" listed reflects our good-faith estimate of what we reasonably expect to pay for this role, based on factors such as experience, skills, candidate geographic location, state the job is located in, historical trends, and business needs. Actual earnings may vary. Where required by law, we also provide a general description of benefits and other forms of compensation offered, which may include health insurance, retirement plans, paid time off, and other employee programs. Target Hourly Compensation:$55,000—$60,000 USD Benefits: Full-time employees are eligible to participate in the following benefits: • Health, Dental, and Vision Insurance, • 401(k) with company match, • Company sponsored Life and AD&D coverage, • Paid Time Off, • Build Something Big – Shape processes for a rapidly growing organization., • Growth-Oriented Culture – Work in a dynamic, people-first environment. Vertex Service Partners is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, military service, or any other protected class. If you need a reasonable accommodation due to a disability, please contact Human Resources with your request and contact information. Applicant Privacy Policy