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The Opportunity As the VP of Client Experience, you are responsible for orchestrating the entire customer success function, with the primary goal of ensuring customers are satisfied, achieving their desired outcomes, and contributing to the company's growth and success. You will display strong leadership, strategic thinking, and a deep understanding of the customer's journey. Your ultimate goal will be to enhance the customer experience and ensure a seamless customer journey with KWI. The Company We are a small team with a big vision: to be the premier provider of cloud technology solutions for retailers. KWI offers a complete, unified commerce solution from a single database, specifically designed to help specialty retailers grow their business. Our portfolio of customers includes Pandora, Bluemercury, Tom Ford and many other globally recognizable brands. We unify Point of Sale, Merchandising, Order Management, eCommerce, CRM, and Loss Prevention into one cloud-based platform. We are a Values and Mission driven organization, and we believe that if we develop and demonstrate leadership in our strategy, operations, and people, we will continue to drive product innovation and service excellence. As the VP of Client Experience, you excel at the below core competencies The impact you’ll make • Build and maintain strong strategic relationships with key decision makers and become a trusted advisor to clients by effectively understanding their business needs and advocating for them across our organization., • Develop and execute comprehensive strategies to achieve proactive positive client relationships and drive growth., • Lead, motivate, and mentor the client success team, fostering a high-performance culture and ensuring individuals exceed client expectations and experience., • Drive customer adoption of the company's offerings by providing training, resources, and support to maximize product/service utilization., • Conduct regular, timely check-ins with clients to ensure they are satisfied, and their needs are being met., • Provide reports and updates to the executive and leadership team, offering insights, recommendations, and opportunities to proactively make changes to improve our client relationships., • Ensure alignment between customer success and the broader organizational strategy, driving a customer – centric culture., • Collaborate with cross-functional teams, including Product, Project and Development to ensure seamless service delivery, client onboarding, and problem resolution., • Represent the company at industry events, conferences, and networking opportunities to enhance the company's brand and foster new business relationships., • Support and continue to build a best-in-class client services team by creating processes, training, and rolling out new business initiatives., • Collaborate with Sales, Product, Development, etc. on strategic initiatives and client requests, including influencing roadmap for product enhancements. What you will bring • Bachelor’s Degree in Business or a related field preferred, • 8+ years of relevant leadership experience in customer success or related function, • 5+ years’ experience building relationships with executives with company level decision making authority, • 5+ years’ experience with B2B Software companies, • Experience working within the retail industry highly preferred, • Proven problem-solving and decision-making skills, with the ability to think strategically and find innovative solutions., • Bias towards action and comfortable with ambiguity; motivated to solve complex problems with a creative, can-do mindset, • Highly skilled at presenting in large groups, both in-person and virtually, and managing challenging or escalated client situations, • Excellent critical thinking skills, combined with the ability to present beliefs clearly and compellingly in verbal and written form, particularly the ability to convey technical / nuanced information in an accessible and understandable manner, • Experience implementing internal process for cross functional teams to deliver on customer needs As a member of the KWI team you will receive • Full Medical, Dental and Vision, • 4 weeks of PTO in your first year, • Summer Fridays....all year round, • Tuition Reimbursement, • Discount from building café, • 401(K) with a 50% company match (up to 6% of employee contribution), • Employee Referral Program, • (1) Volunteer day each year Our work space We understand that our teams need flexibility, which is why we follow a hybrid schedule. Our in-office days are Monday, Tuesday and Thursday, and employees are allowed to work remotely on Wednesdays and Friday. We are also a collaborative group and believe that getting together in person allows our team to do their best work. Together we enjoy monthly events, bagels every Thursday, a state-of-the-art coffee machine, a full snack pantry and many more surprise and delight moments throughout the year. Our commitment to you At KWI, we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status. With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all our team members to uphold these commitments.

Sunrise Credit Services, Inc. We are known in the collections industry for Reliability. Reputation. Results. We have been family owned and operated since 1974 and are celebrating 50 years in the industry! Sunrise Credit Services is a third-party debt collection agency, calling past-due customers for some of the largest companies in the country. Our amazing team is rated in the top ten percent of collection agencies in the country!! We have been featured in several news segments as one of the “good” agencies in the industry. We strive to maintain a trustworthy, professional, and ethical approach to accounts receivable management. We were awarded the Long Island Top Workplaces 2024!!!! · Recipient of the first annual Helen Keller Services “Access-Ability Award” 2021 OUR LOCATION: Our building is in Melville, NY. The office is located near Route 110 and the Long Island Expressway. We are close enough to shop at Walt Whitman Mall, or see a movie at Airport Plaza. We have shopping, dining, groceries and an amusement park all located within 2 miles of our facility. There is also a small café for lunch located on the first floor of our office building. THE POSITION: No experience necessary. It is an entry level position. We teach you everything you need to know during basic training. We have an in-house university style training program. After training you can take courses to help enrich your career. We require all new hires to be on-site for the 1st 60 days while you learn the job. We are looking for candidates who can provide a positive customer service experience, and work with consumers by phone to solve their debt obligation. If hired, you will be calling/taking calls from customers to arrange repayment of their overdue bill by phone. Our company handles calls for cell phone companies, colleges, universities, trade schools, banking, and credit card companies etc. Your responsibilities would include handling incoming and/or outgoing customer calls, processing payments and resolving customer concerns by phone. · Paid training at a rate of $18.00/hour · Full time positions available after 30 days. Salaries start at 34,000/yr. plus incentives, and bonuses. · Pay differential for bilingual Spanish speakers. · Competitive benefits packages, including medical/dental/vision/401K · Weekly Pay · Hybrid Work Options after 60 days in office · Flexible, non-rotating schedules · Growth and advancement opportunities WORK/LIFE BALANCE Choose a schedule that works for you! We have shift flexibility, including morning shifts, evening shifts, and shifts on Saturdays. We also offer split shifts that allow you to break up your workday – this means you can work some hours in the morning, take care of errands during the afternoon, and then work the rest of your hours at night! QUALIFICATIONS: • Strong customer service skills, • No prior experience required, • Bilingual in Spanish is a plus, • Effective communication and phone etiquette skills, • Ability to negotiate with customers NetTel, USA. Billing Representative - We help to keep the lights on!! We’re NetTel, USA a customer service and billing call center! We are on the other end of the phone when you call the utility company...during your cozy winter nights and air-conditioned summer naps. We handle billing calls for a leading provider of gas and electricity...behind every warm shower and perfectly toasted bagel is our team of call center heroes making sure the bills are explained, payment is arranged, and the lights stay on! Now, we’re looking for another billing whiz to join our team. Could it be you? Your Mission (should you choose to accept it?!): • Explain bills and procedures to customers by phone, • Work with customers to resolve billing issues — no superhero cape required, just patience and thinking quick on your feet!, • Speak fluent “billing-ese” and can explain things like a pro, • Think a good day includes balancing a bill AND helping someone smile, • Can handle a little bit of math, a lot of empathy, and the occasional challenging phone call like a master, • Have experience in billing, customer service, or any other jobs that involve being responsible, • Competitive starting pay – because you're worth it, • Growth opportunities – if you’ve got the spark, we’ll help you shine here at NetTel!, • Flexible scheduling including Saturdays – because we get that life happens