Suffolk Regional Off-Track Betting Corp.
Guest Services & Player Rewards (GSPR) Shift Manager
5 days ago
Islandia
Job Description Core Responsibilities: • Support Manager with overseeing the daily operations of guest service and player rewards staff during assigned shifts., • Ensure staff compliance with all regulatory guidelines, submissions, policies, and procedures., • Provide leadership, guidance, and support to Guest Service and Player Rewards Representatives., • Monitor staffing and scheduling needs to maintain efficient coverage., • Implement promotions, giveaways, and special events as directed by the Sr. Director of Marketing., • Investigate and resolve guest complaints and issues in a timely manner; report outcomes to upper management., • Maintain confidentiality of guest interactions and records., • Assist in training, coaching, and evaluating staff; provide feedback and corrective action as needed., • Support team performance in alignment with organizational goals and vision., • Perform other duties as assigned by management.