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Job Description Vimeo is looking for a Risk Operations Lead / Analyst to join our Payments team. In this role, you will help build operations, product experiences, & establish analytics to protect our platform through investigations and data-driven insights. You'll audit & review existing product experiences, while contributing to analyzing abnormal signals to help prevent platform abuse across our Self-Serve & OTT business lines. What you'll do: • Strategy & Planning: Own Vimeo's Risk & Fraud strategy and execution across Trust & Safety, Security, Payment fraud prevention, and support escalations – ensuring our approach aligns with company objectives & evolving regulatory environments., • Operational Excellence: Oversee all aspects of fraud monitoring, risk operations, and chargeback management while owning the associated KPIs/metrics., • Risk & Compliance Management: Develop and implement risk management systems to monitor suspicious patterns, mitigate fraud across different vectors, and ensure compliance with industry standards and all relevant payment regulations., • 5+ years of experience in payment or risk compliance operations, with a focus on fraud prevention and management, • Background knowledge of the global payment landscape, including payment processing, fraud prevention techniques, and/or existing regulatory compliance monitoring programs., • Excellent written and verbal communication skills, both with external customers and internal employees or partners, • Knowledge of SQL or Business Intelligence tools (e.g. Looker/Tableau), • Knowledge of fraud vendors & a high-level understanding of their offerings, • NYC Metro, Bay Area, Seattle, & Los Angeles: $123,000 - $169,500 #LI-MM1 About Us: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We're proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

Job DescriptionAbout Away We believe travel makes us better. Launched in 2016 with one perfectly designed carry-on, we now offer a range of luggage and travel essentials for every journey. Together we create, innovate, and embark on this journey as a community of travelers, helping to make travel more seamless for everyone. Join The Crew We are hiring a Senior Manager, Wholesale Accounts Receivable to join our Accounting team. This position reports to the Senior Director, Accounting and takes Away further by owning the end-to-end wholesale accounts receivable cycle. You will be a key partner to our Wholesale team, managing customer credit and collections, ensuring accurate cash application, investigating chargebacks, and driving process improvements to support our growing wholesale business. What you’ll do as the Senior Manager, Wholesale AR * You’ll lead the full-cycle accounts receivable process for our wholesale channel, including invoicing, collections, cash application, and chargeback management * You'll establish and manage credit limits for new and existing wholesale partners, conducting risk assessments to protect company assets * You'll partner closely with the Wholesale, Logistics, and Operations teams to research and resolve customer disputes, deductions, and chargebacks in a timely manner * You’ll own the month-end close process for accounts receivable, including preparing balance sheet reconciliations, managing the allowance for doubtful accounts, and performing aging analysis * You'll develop and maintain key performance indicators (KPIs) for the AR function, such as Days Sales Outstanding (DSO), and prepare management reports * You'll implement and document internal controls over the wholesale order-to-cash process * You’ll identify and implement opportunities to automate and improve AR processes in Microsoft D365, reducing manual tasks and improving efficiency * You’ll assist with external audit requests, preparing supporting documentation and schedules for accounts receivable Who you are * You have a BS/BA in Accounting or a related field * You have a minimum of 5 years of progressive experience in accounts receivable, with a focus on the wholesale or consumer goods industry. * You have experience managing AR for major retail partners and are proficient in navigating their vendor portals for dispute and chargeback resolution * You have previous experience with ERP systems (Microsoft Dynamics D365 experience is a plus) * You possess a strong understanding of US GAAP, internal controls, and credit and collections best practices * You are an excellent verbal and written communicator, with the ability to partner effectively with cross-functional teams and external customers * You are detail-oriented with strong organizational and time management skills * You’re creative and innovative; you love to build great new things that are fresh and unique while staying on brand * You’re agile, and motivated by a fast-paced and ever changing environment * You’re passionate about transforming travel for all (but that’s a given!) Excited to join the team, but not sure you meet all of the qualifications? Please apply, we’d still love to hear from you. Who We Are * We’re travelers. Travel is about the journey - the transformative experiences and the growth each trip offers. All employees are encouraged to take time to get away through our variety of time away from work offerings. * We’re driven. The work we do matters and collectively drives impact. No matter the job title, everyone at Away is a meaningful contributor in unlocking our ever growing potential. * We’re supportive. We value the entirety of your life's journey, not just the milestones. You'll find an environment that celebrates balance, understanding that your personal passions and commitments outside of work, are threads of the same fabric that makes you unique. What We Offer Our total rewards are inclusive of both compensation and benefits. What we offer within a salary range is dependent on a number of factors, including scope and qualifications for the role, skillset, and balancing internal equity relative to other Away employees. Salary and benefit offerings are reviewed during phone screenings to ensure alignment. * Compensation: $135,000.00-$140,000.00 annually * This role is eligible to participate in Away’s Annual Company Performance Incentive Bonus Plan, the terms of which are determined at the discretion of the company * Equity Grant: commensurate with level determined at the discretion of the company * Benefits Overview: * Take care of yourself and your family through our health insurance offerings * Invest in your future by participating in our 401(k) (with a company match!) * Find balance through our many paid time off programs (vacation, wellbeing, holidays, summer Fridays, and compassion leave - just to name a few!) * Build your travel uniform through discount codes, product stipends, and giveaways * Give back through company-sponsored volunteer and charitable opportunities How We Work This is an office-based position that works from our Soho, NYC office four days a week. Our working hours are 9am-6pm et, but we embrace a common-sense approach to flexibility in the workplace. It’s about being present, engaged, and balancing work with real-life needs. Our Commitment As a company that values diversity, equity, and inclusion, Away seeks individuals of all backgrounds and experiences to apply for this opportunity. We’re creating an environment where everyone can thrive. Our customers are global and diverse, so we’re building a team that is too. Through initiatives like our Employee Resource Groups, anti-racism training, and bias prevention initiatives, we’re building the cultural foundation that gives people the emotional and physical space to bring their authentic selves to work. EEOC Statement: Away is dedicated to hiring a diverse workplace that celebrates an inclusive culture and a sense of belonging. As an equal opportunity employer, we do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, veteran status, genetic information or disability. Away is committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at . Compensation Range: $135K - $140K

Job Description Hoxton Circle is partnering with a return client in search of a dynamic and results-oriented Sr. Accounts Receivable Analyst. The role will be on a long-term contract through to 2026 with the opportunity to become permanent in the new year. Medical benefits and sick pay available through Hoxton Circle during the contracted phase. The job is 2-3 days in office per week. Responsibilities Include: • Researching, resolving, analyzing, and trending chargeback discrepancies to result in appropriate credits issued within wholesaler/distributor contractual terms, • Developing, building, and maintaining strong collaborative relationships with wholesaler/distributor partners, • Reconciliation of wholesaler chargeback deductions, • Assisting Manager in capturing and analyzing chargeback accrual and reserve month end financials, • Reviewing credits for completeness and accuracy, • Tracking, calculating, and processing chargeback credits to key partners, • A minimum of a BA/BS degree, • 3+ years of high volume billing experience minimum., • Experience with SaaS/subscriptions preferred.

Job Description Amazon Business Operations Manager The ideal candidate is highly organized, detail-oriented, self-motivated, and has strong analytical and problem-solving skills to identify and address operational challenges. This position will support the Key Accounts team in a fast-paced and changing environment and will report to the Key Accounts Director. Key Responsibilities: · Support Amazon account team for all needs related to Amazon business · Serve as the cross-functional lead for tarte’s Amazon Premium Beauty business managing the full operational and commercial lifecycle · Develop and execute short- and long-term strategies to accelerate Amazon growth while maintaining brand equity and profitability · Developing and implementing operational plans, policies, and procedures to optimize business performance · Drive forecasting needs, revenue planning, and sell in/sell through analysis · KPI Management - monitor and improve Amazon-specific KPIs, including but not limited to, NetPPM, ASP, buyability, conversion rate, in-stock %, CRaP avoidance, chargebacks, Share of Voice, and content compliance · Develop an intimate understanding of each product category's top sellers, competitive landscape, and growth opportunities, leveraging this insight to gain a competitive advantage for tarte on Amazon · Monitor and report infringements in Brand Registry · Identify assortment, promotions, and pricing strategies to grow contribution margin and optimize product lifecycle performance. · Lead all backend operations in Vendor Central including product setup, Vine, BTR · Partner with Retail Operations on key KPIs, inventory flow, PO tracking, case pack optimization, logistics troubleshooting · Partner with demand planning on promotional forecasts, launch planning, and forecast accuracy. Ensure optimal retail inventory health through proactive forecasting, replenishment planning, and minimizing chargebacks/shortages · Manage chargebacks and build strategies to minimize chargeback impact · Analyze traffic, search trends, and keyword performance to influence product positioning and advertising efficiency · Partner with internal digital marketing and creative teams to support Amazon merchandising and marketing campaigns · Ensure A+ content and Brand Store are aligned with brand standards and optimized for conversion Qualifications: · 4–6 years of experience in eCommerce managing Amazon (preferably 1P/Premium Beauty) · BA/BS required · Strong analytical skills with the ability to derive insights from data and translate into actionable plans. · Proficiency in Microsoft Office · Proficiency in Amazon Vendor Central, AMS, Brand Registry, and eCommerce analytics tools (Helium10, Catapult, Keepa, or similar tools) · Proficiency with forecasting, inventory management, data analytics, P&L development, budget management, merchandising, and digital marketing · Excellent communication and interpersonal abilities to collaborate effectively with internal and external cross-functional partners · Strong demonstrated analytical skills and project management skills · Strong oral and written communication skills with internal and external partners · Strong attention to detail, ability to manage multiple projects · Ability to multi-task, manage high volume of deadlines · Highly motivated with the ability to thrive and multi-task in a fast-paced and demanding environment, passionate about cosmetics · Experience in beauty or premium categories a plus Our Perks: • Salary range: $80,000-115,000 (Compensation will depend on a variety of factors, including but not limited to skill level, relevant work experience & education), • Medical, dental, vision, 401K plan & access to health & wellness programs, • Paid vacation, holidays, summer Fridays, birthdays off, volunteer time & more, • Makeup gratis, employee discount on tarte.com, team give back initiatives, • Friendly, fun, creative & collaborative work environment

Job Description Our Company: Originally founded in 1975, BCI has continually evolved to become a leader in the women’s fashion industry. Launching initially with CHAUS and private label lines and then expanding into a multi-brand platform business, we have been at the forefront of market trends and the changing retail environment. Our brands, including CeCe, Vince Camuto, Ted Baker, 1.State and Parker, each serve unique customer demographics but are united in their commitment to quality and style. As we expand our presence, BCI remains dedicated to innovation, excellence, and women’s empowerment through fashion. Overview: BCI Brands, based in New York, NY, is seeking a detail-oriented and results-driven AR Chargeback Analyst to join our team. This role is responsible for managing and disputing retailer chargebacks, ensuring compliance with vendor requirements, and supporting timely collections. The ideal candidate will bring at least two years of experience working with major U.S. retailers, strong Excel skills, and a solid understanding of factoring and chargeback processes. As a key liaison between customers, internal teams, and external partners, the AR Chargeback Analyst will play a critical role in safeguarding revenue, improving compliance, and driving process efficiency. Responsibilities: • General familiarity with major USA retailer’s vendor compliance requirements, • Research and dispute customer chargebacks at wholesale level (shortages, cost differences, shipping violations, EDI violations, etc.), • Make recommendations for better adherence to customer compliance., • Correspond with all customers regarding timely collections of receivables and chargebacks., • Experience in negotiating and reviewing all chargebacks for repayment or credit., • Review weekly status reports with management., • Communicate internally (Customer Operations, Sales, Logistics) as well as directly with customers to resolve all open claims, • Work with the warehouse to ensure compliance of chargeback-related issues as well as the returns process., • Process reconciliation, cash application, chargebacks, and write-offs with management approval., • Research misapplied cash and unidentified payments by contacting customers, • Work with Factor on invoice dispute notifications (provide invoice copies, POD’s, etc. when needed). Requirements • Minimum 2 years of experience working with large retailers, accessing portals to obtain claim copies, dispute chargebacks, etc., • Minimum 2 years of experience with factoring and chargebacks., • Associate degree in Accounting, Finance, or any other business-related function preferred, but not required. (Working experience may be considered in lieu of degree.), • Knowledge of Exenta, Simparel or BlueCherry ERP & Carixa deduction management system is a plus, but not required., • Knowledge of Factoring process, • Confident communicator with the ability to interact at all levels, including working closely with customers and cross-functional teams., • Strong Excel capabilities, including knowledge of X/VLOOKUP, Pivot Tables, etc., is a MUST., • Experience working in retailer portals (preferably Belk, Nordstrom, Macy’s, Dillard’s, JCPenney and Walmart)., • Results-oriented and comfortable working in a fast-paced environment requiring prioritization and ownership., • Exceptional customer service skills., • Good communication, organization, and analytical skills., • Ability to adjust to changing priorities and workload while managing deadlines simultaneously., • Positive and professional demeanor., • Excellent written and verbal communication skills. The salary range for this full-time role is dependent upon experience between $75,000-$85,000. BCI IS AN EQUAL OPPORTUNITY EMPLOYER Applicants are considered regardless of race, color, religion, creed, age, sex, pregnancy, family responsibility, national origin or ancestry citizenship, marital status, sexual orientation, transgender status, veteran’s status, genetic information, or as a qualified individual with a disability or any other characteristic in accordance with applicable law. Benefits • Health Benefits (Medical, Dental & Vision), • Life Insurance, • Flexible Spending Account, • 401k Program, • Paid Time Off, • Robust Holiday Schedule, • Training & Development, • Growth Opportunities!

Job Description Risk Intelligence Specialist Location: Hybrid in New York City (3 day in-office requirement) Qualifications: • 2-4 years of experience in fraud prevention or payments, • "Needle in a Haystack" level of detail orientation, • Ability to contextualize data as it exists in the 'Real World', • Ability to adapt to new concepts and situations quickly, • Ability to work independently and make sound, timely decisions, • Highly proactive with strong problem-solving skills, • Experience in FinTech Losses management responsibilities: • Maintain and execute procedures around loss and dispute incidents, • Manage tags for loss scenarios and fraud patterns, aligned with Tooling, RiskOps, and Risk Analytics, • Qualitative analysis and summary for weekly losses reporting shared with company leadership, • Ongoing classification of loss incident for recovery efforts and ongoing mitigation enhancements, • Ad hoc case review and summary for internal and external inquiries, • Define and label fraud patterns and rings across our user base, • Update and create new alerts based on emerging suspicious/fraud trends, • Conduct daily offline monitoring of high-risk rules, features, and patterns, • Handle payment escalations from our banking partners, • Create reports for suspicious activity cases, • Investigate Dark Web activity in cooperation with Melio's Security Team, • Perform hands-on risk investigations/analysis and provide insight, • Handle chargeback and loss cases, analyzing, and classifying to transfer to the Recovery team, • Distill and disseminate learnings from losses cases to Risk Ops and Risk Analytics teams, • Review different offline payment alerts The Risk & Compliance department protects Melio's platform and reputation from bad actors. The department is the first line of defense for fraud, policy, and compliance controls. We identify risks that may arise and advise on how to avoid or address them. We also ensure that all users on the platform, and their activities, are compliant. We're like that extra coat of armor for the company, making sure Melio is protected from fraudulent and abusive activity. As a Risk Intelligence Specialist you'd be joining a small SME's team dedicated to protecting Melio from bad actors. This team sits at the intersection of operations and infrastructure, bridging the gap between frontline execution and technical implementation. You'll play a critical role in identifying risks, shaping prevention strategies, handling complex escalations, and ensuring that lessons from past cases directly inform stronger defenses for the future. This role requires a high degree of independence, proactivity, and the capacity to make critical judgment calls in a fast-paced environment. You'll be expected to learn quickly and work effectively with a team located off-hours. About Melio USA: • Competitive compensation packages: We strive to make each and every employee feel valued and appreciated., • The annual base salary range for this position is $90,000-105,000, • Medical, Dental, and Vision: We offer generous and highly competitive plans with up to 100% employer-paid coverage, FSA and HSA., • 401K matching and stock options: Feel the investment of working at a hyper-growth startup., • Wellness: We take a holistic approach to wellness at Melio with a focus on providing financial, physical, emotional, social, and community support for our employees., • Time Off: Time to rest and recharge is a priority for us. We offer competitive vacation time, sick days, holidays, parental leave and wedding days to allow you to take the time you need, when you need it., • Food perks: Enjoy our fully stocked kitchens, along with a weekly Seamless stipend and plenty of catered meals each week., • Office culture: Thrive in our collaborative offices in New York City or Denver, in a hybrid working environment. We are dog friendly as well! Melio's diversity, equity and inclusion efforts have always been a top priority within our team. We are an Equal Opportunity Employer, and all of our employees encompass different strengths, experiences and backgrounds. DEI within Melio prioritizes race, gender, age, disability status, veteran status, sexual orientation, religion and many other parts that make up one's identity. Having a diverse team across all offices is key to our success, and inclusion is each #TeaMelio member's responsibility. Melio accepts job applications on an ongoing basis until the position is filled. If you are interested in applying for this job opportunity, please do so directly on our careers page (or if you're here already, scroll down and apply now!). This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Responsible for providing leadership, direction, management, and administration of departmental operations and services to ensure accomplishment of objectives under the direction of the Dean, Scientific Computing and Data. • Lead financial planning, forecasting, and reporting to ensure the department meets operational and strategic objectives., • Oversee budget development and management, including capital planning, variance reporting, and long-term financial modeling., • Develop and implement the annual chargeback rate for the High-Performance Computing (HPC) area in accordance with Finance and Compliance guidelines, ensuring transparency and accountability., • Prepare and track budget including chargebacks., • Process financial, human resource and administrative transactions., • Provide leadership in staffing, including recruitment, development, performance management, and adherence to personnel policies and labor agreements., • Create, review, update and interpret operational challenges and policies, recommending and implementing improvements and solutions., • Collaborate with institutional leadership and other departments on operating and capital budgets and contribute to the capital planning and selection process to support growth and innovation while delivering on scope, schedule and budget., • Recommend and support infrastructure improvements, including construction, renovation, and equipment purchases. Partner with Facilities on space allocation and resource planning to meet current and future needs., • Interpret and communicate institutional and departmental policies, objectives, and operational procedures to directors and staff, ensuring alignment across teams., • Represent the department at professional meetings, conferences, and system-wide initiatives. Facilitate communication to ensure the effective flow of information across stakeholders., • Collect, analyze, and present financial and administrative data and reports to support informed decision-making. Work with team leads to gather financial and administrative data proactively and effectively., • Develop and process MOUs, BAAs, SOWs and work with contractors and others throughout Sinai for execution of documents., • Work with the International Personnel Office on H1Bs and other visas., • Understand and implement all Sinai policies and procedures for finance, human resources and other administrative activities., • Demonstrate professional behavior reflective of leadership best practices and support institutional performance improvement initiatives., • Maintain professional affiliations and actively pursue professional development to stay current with emerging trends in scientific computing and research administration., • Manage special projects assigned by the Dean of Scientific Computing and Data., • Manage multiple projects simultaneously. Be flexible and proactive., • Prepare and give clear presentation of data, policies, plans, procedures though email, 1:1 and group communications., • Work collaboratively, effectively and efficiently with members of Scientific Computing and Data, external partner such as contractors, and with other members of the Mount Sinai Health System., • Maintain strict confidentiality at all times. Qualifications • Bachelors degree required (Masters degree preferred), • 7 years experience in health administration including preferred leadership experience in a health care environment, • Effective communicator, • Demonstrated experience in preparing budgets, tracking expenses and performing financial analyses, • Demonstrated experience contracting with vendors Strength through Unity and Inclusion The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. About the Mount Sinai Health System: Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. Equal Opportunity Employer The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization. Compensation The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $153723 - $245000 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Roles & Responsibilities: The Scientific Computing and Data group at the Icahn School of Medicine at Mount Sinai partners with scientists to accelerate scientific discovery. To achieve these aims, we support a cutting-edge high-performance computing and data ecosystem along with MD/PhD-level support for researchers. The group is composed of a high-performance computing team, the research clinical data warehouse team and a research data services team. The Senior HPC Administrator, High Performance Computational and Data Ecosystem, is responsible for a computational and data science ecosystem for researchers at Mount Sinai. This ecosystem includes high-performance computing (HPC) systems, clinical research databases, and a software development infrastructure for local and national projects. To meet Sinai’s scientific and clinical goals, the Senior Administrator has a good technical understanding for computational, data and software development systems along with a strong focus on customer service for researchers. The HPC Senior Administrator is an expert troubleshooter and productive team member and leads projects to effective and efficient completion independently under little to no supervision. This position reports to the Director for Computational & Data Ecosystem in Scientific Computing. Specific responsibilities are listed below. Responsibilities • Design, deploy and maintain Scientific Computing’s computational and data science ecosystem including ~30,000 cores with high bandwidth, low latency interconnects, GPUs, large shared memory nodes, databases, scientific workflows and 30+ petabytes of storage in production, clinical data warehouse and software development environment., • Lead the troubleshooting, isolation and resolution of all technical issues including application, system, hardware, software, and network). Actively monitors the systems., • Maintains, tunes and manages computational, data, cloud technologies and workflow systems for ISMMS researchers, scientists and their external collaborators. Defines and deploys a comprehensive computational and data vision. Identifies and communicates system advantages/disadvantages and tradeoffs., • Designs, develops, implements system administration tasks, including hardware and software configuration, configuration management, system monitoring (including the development and maintenance of regression tests), usage reporting, system performance (file systems, scheduler, interconnect, high availability, etc.), security, networking and metrics, etc., • Collaborates effectively with research and hospital system IT, compliance, HIPAA, security and other departments to ensure compliance with all regulations and Sinai policies., • Participates in the integration of HPC resources with laboratory equipment such as sequencers, clinical and research data resources and systems, etc. Incorporate and link data and compute resources., • Researches, deploys and optimizes resource management and scheduling software and policies and actively monitoring. Designs, tunes, manages and upgrades parallel file systems, storage and data-oriented resources., • Researches, deploys and manages security infrastructure, including development of policies and procedures., • Maintain all necessary aspects of HPC in accordance with best practices. Develops and implements backup policies., • Prepares and manages budgets for hardware, software and maintenance. Participates in chargeback/fee recovery analysis and provides suggestions to make operations sustainable., • Assists in developing and writing system design for research proposals. Creates and provides clear documentation., • Works effectively and productively with other team members within the group and across Mount Sinai., • Performs related duties as assigned or requested., • Provides after hours support for critical system and production issues., • Answers and resolves user tickets. Qualifications: • Bachelor's degree in computer science, engineering or another scientific field. Master's or PhD preferred, • 8+ years (higher preferred) of progressive HPC system administration and operations (preferably in a Redhat/CentOS Linux administration, Batch HPC cluster environment), • Must be an expert troubleshooter; Must be a team player and customer focused, • Experience with job scheduler such as LSF or Slurm and parallel file systems and storage, • Experience with networking and security, • Experience with configuration management systems such as xCAT, Puppet and/or Ansible, • Experience of databases and web services, • Experience in Infiniband, Gigabit Ethernet, • Experience in an academic or research community environment, • Script and programming experience, • Experience with Cloud Computing, • Ability to multitask effectively in a dynamic environment, • Excellent communication skills, analytical ability, strong judgment and management skills, and the ability to work effectively as a liaison between both research and technology teams., • Advanced degree, • Experience with GPFS, LSF, TSM, IB and ethernet networking, • Experience with databases and web services is highly preferred Strength through Unity and Inclusion The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. About the Mount Sinai Health System: Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. Equal Opportunity Employer The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Pay is $17.25 – 21.56 which may be below your state's minimum wage. Please take this into consideration when applying. Responsibilities • Process closed account and open account refunds to customers, • Research customer financial history and notate accounts when necessary, • Generate production detail reports to perform and end of day close out, • Assist with daily and monthly reconciliations of issued and outstanding checks, • Have High School Diploma, • Have a minimum of (2) years of experience working in a financial or customer service role, • Demonstrate proficiency with MS Office Suite, particularly Excel, • Ability to work effectively from a home office At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too. In this role, you can expect the following working conditions: Perks and rewards designed for you: • Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment., • Retirement Savings: We will support you as you save for your future. Join Us At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can: • Bring your authentic self to work, • Grow and thrive, both personally and professionally Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $17.25 – 21.56. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: ___. Complete the form and then email it as an attachment to ___. You may also ___.

Job DescriptionHead of Customer Service – MNY Ventures At MNY Ventures, we are committed to driving positive change in the health of everyday consumers by delivering conscious, high-quality, and innovative supplement products. In 2024, we launched our own health and wellness brand which is now one of the fastest-growing supplement brands in the world, operating across Amazon, DTC (Shopify), and TikTok Shop. We have grown from 0 to 60+ team members in less than 18 months. We serve thousands of customers a day and are building an elite customer service team to scale support operations efficiently at high volume without sacrificing quality. We are looking for an A-player Head of Customer Service to take full ownership of our CS department and help us scale to the next level. This is a high-responsibility, high-autonomy role reporting directly to the founders. Your Mission: Own the customer service function end-to-end, ensuring our customers receive world-class support while driving key KPIs like CSAT, Trustpilot rating, response time, and retention. You will manage a large remote team, hire and develop talent, fix broken systems, and continuously improve performance. Responsibilities: • Lead and manage our CS team of ~40 agents and 5 Team Leads, • Audit and optimize performance daily via ticket reviews, SOP updates, and clear feedback loops, • Hire, onboard, train, and if necessary, fire agents and Team Leads to maintain a high-performance culture, • Build, track, and report on key CS metrics: CSAT, Trustpilot score, refund rate, chargeback rate, first response time, and oldest ticket age, • Proactively identify issues within tickets, processes, or systems and develop action plans with Team Leads to resolve them, • Improve customer retention and satisfaction through better systems, coaching, and support experiences, • Provide daily reports to founders, including key wins, fires, and areas of focus, • Hold Team Leads accountable to their numbers, quality standards, and process adherence, • Drive continuous improvements in response speed, quality, tone, and policy application, • Ensure all SOPs are up to date and followed rigorously, • Collaborate with our tech, ops, and product teams to fix underlying issues impacting customers Our Tech Stack: • Richpanel (CRM), • Shopify, • Recharge and Checkout Champ (subscriptions), • Stripe (payments), • Slack and WhatsApp for team comms KPIs You Will Own: • Trustpilot Score: 4.5+, • CSAT Score: 4.0+, • First Response Time: Under 8 hours, • Oldest Ticket: Under 1 day, • Agent Productivity: 80+ tickets/day per agent, • Refund and Chargeback Rates: Kept within acceptable thresholds What We Are Looking For: • Proven experience managing large customer service teams (30+ agents), • Experience with high-volume DTC eCommerce, especially in a subscription based business, • Strong analytical skills with the ability to build and maintain dashboards and reports, • Track record of improving KPIs and customer satisfaction, • High attention to detail and process-orientation, • Clear, direct communicator with high personal accountability, • Ability to think critically, spot problems, and implement effective solutions fast, • Comfortable working across multiple time zones and managing remote teams, • Culture fit: proactive, action-biased, detail-obsessed, accountableWhy Join MNY Ventures, • Direct access to founders of a high-growth supplement brand, • Full operational autonomy in your department, • Performance-based recognition and advancement, • No corporate red tape, just clear results and rewards, • Build, shape, and own the future of our customer experience This Role is Not for You If: • You are looking for a task-based role with a fixed daily routine, • You need constant direction or step-by-step instructions to take action, • You avoid difficult conversations or shy away from holding people accountable, • You are uncomfortable making decisions that impact customer experience or revenue, • You prefer to only “manage” without being in the trenches auditing tickets and systems, • You get overwhelmed in fast-paced environments where speed of execution is expected How to Apply: If you’re an elite operator who thrives on ownership, solves problems without waiting to be asked, and has the hunger to build something world-class, we want to hear from you. This is not a cushy middle management job, this is a builder role for someone who takes pride in running a high-performance team. To stand out, answer all of the following questions in the application to the best of your ability and highlight how your past experience is applicable to this role. Include the code word: ExecutionFirst somewhere in your application. We will only review candidates who follow these instructions, it tells us you actually pay attention to details and directions. Powered by JazzHR 40sQU5bDIq

Job Description Location: Remote (EST hours, 9AM–5PM) Compensation: $3,000 to $5,000 per month (flexible for exceptional candidates) Team Size: ~40 agents, 5 team leads, global (USA, Australia, Philippines, LATAM) About MNY Ventures At MNY Ventures, we are committed to driving positive change in the health of everyday consumers by delivering conscious, high-quality, and innovative supplement products. In 2024, we launched our own health and wellness brand which is now one of the fastest-growing supplement brands in the world, operating across Amazon, DTC (Shopify), and TikTok Shop. We have grown from 0 to 60+ team members in less than 18 months. We believe great systems create great customer experiences. We are building a world-class, process-driven team to deliver outstanding customer care while maximizing customer retention. Role Overview We are hiring a Customer Service Manager to build scalable SOPs, high-precision QA systems, and performance management frameworks across a rapidly growing support team. You will manage, recruit, and develop our DTC support team (38 agents), oversee small teams for Amazon and TikTok Shop (2 agents), and implement efficient, high-leverage systems to deliver measurable improvements in key performance metrics. What You’ll Do • Own and lead the CS function, managing ~40 global agents and 5 team leads with direct focus on DTC (Shopify, Recharge, Checkout Champ) while maintaining high standards across Amazon and TikTok Shop, • Recruit and build, hiring high-performing agents, promoting top talent into leadership roles, and developing your team into a high-output, accountable organization, • Implement systems and audits, building and maintaining SOPs, QA processes, and KPI dashboards using Richpanel, Shopify, Recharge, Checkout Champ, and Stripe, • Drive team performance to hit and exceed:, • Trustpilot score: 4.5+, • CSAT score: 4.0+, • First response time: under 8 hours, • Oldest ticket: under 1 day, • Agent output: 80+ tickets per day per agent, • Minimized refunds, chargebacks, and churn, • Proactively solve problems, constantly monitoring team performance, catching and addressing issues before they escalate, and surfacing risks or opportunities directly to founders, • Deliver clear daily reports and weekly KPI updates to founders with strategic recommendations, • Proven track record with 3 to 5+ years experience managing CS teams of 30 to 100 agents and 3 to 10 team leads, ideally in high-volume DTC e-commerce or subscription businesses, • Direct experience using Richpanel, Shopify, Recharge or Checkout Champ, and Stripe, • A systems thinker who builds processes and enforces standards with precision, • Extreme ownership of your KPIs and your team’s results without excuses or need for micromanagement, • Direct, proactive communication style with no politics or sugar-coating, • High-performance culture fit with a bias to action and obsession with results, • Direct access to founders of a high-growth supplement brand, • Full operational autonomy in your department, • Performance-based recognition and advancement, • No corporate red tape, just clear results and rewards 163z9GGyu6

Job Description Perplexity is an AI-powered answer engine founded in December 2022 and growing rapidly as one of the world's leading AI platforms. Perplexity has raised over $1B in venture investment from some of the world's most visionary and successful leaders, including Elad Gil, Daniel Gross, Jeff Bezos, Accel, IVP, NEA, NVIDIA, Samsung, and many more. Our objective is to build accurate, trustworthy AI that powers decision-making for people and assistive AI wherever decisions are being made. Throughout human history, change and innovation have always been driven by curious people. Today, curious people use Perplexity to answer more than 780 million queries every month–a number that's growing rapidly for one simple reason: everyone can be curious. We're seeking a detail-oriented and experienced Full Time Contract Support Associate to join our Customer Experience team, specializing in API Billing and Enterprise billing operations. This remote position is crucial for supporting our rapidly growing user base and enterprise customers as we scale our AI-powered search platform. You'll be the bridge between our enterprise clients, internal teams, and billing systems, ensuring seamless resolution of complex billing issues while identifying opportunities for process improvements and revenue optimization. ResponsibilitiesBilling Operations & Customer Support • Manage complex API billing inquiries and Enterprise billing escalations with meticulous attention to detail, • Serve as primary point of contact for enterprise-grade customers experiencing billing issues, • Process billing adjustments, refunds, and account modifications in accordance with company policies, • Investigate and resolve billing discrepancies across multiple payment systems and subscription models, • Maintain comprehensive documentation of all billing interactions and resolutionsStripe Platform Expertise, • Leverage extensive Stripe experience to troubleshoot payment processing issues, • Navigate Stripe Dashboard, APIs, and webhooks to investigate transaction failures and billing anomalies, • Collaborate with engineering teams to resolve complex API integration issues, • Manage subscription lifecycle events, including upgrades, downgrades, and cancellations, • Handle multi-currency billing scenarios and international enterprise accountsChargeback & Dispute Management, • Monitor, investigate, and manage chargeback cases from initiation through resolution, • Prepare comprehensive dispute documentation and representment materials, • Coordinate with payment processors and card networks to minimize chargeback ratios, • Implement proactive measures to prevent future disputes through customer education and process improvements, • Track chargeback trends and provide actionable insights to reduce future occurrencesCross-Team Collaboration & Process Improvement, • Partner closely with billing engineers to diagnose and resolve technical customer issues, • Collaborate with operations teams across Perplexity to ensure optimal resolution of billing cases, • Work with product, engineering, and finance teams to streamline billing processes, • Identify systematic issues and opportunities for automation to improve customer experience, • Contribute to billing policy development and customer communication strategiesEnterprise Customer Relationship Management, • Build and maintain strong relationships with enterprise clients and key stakeholders, • Provide consultative support to enterprise customers on billing optimization and usage patterns, • Escalate complex enterprise issues appropriately while maintaining ownership of resolution, • Participate in enterprise customer success initiatives and retention efforts QualificationsEssential Experience • 3+ years of experience in billing support, payment operations, or enterprise customer support, • Extensive hands-on experience with Stripe platform, including:, • Stripe Dashboard navigation and reporting, • Understanding of Stripe APIs, webhooks, and integration patterns, • Subscription billing, invoicing, and payment method management, • Multi-currency processing and international billing scenarios, • Proven experience communicating with enterprise-grade customers and stakeholders, • Strong background in chargeback management and dispute resolution processesTechnical Skills, • Proficient in payment processing concepts, including ACH, credit cards, and alternative payment methods, • Experience with subscription billing models and recurring payment scenarios, • Basic understanding of credit, metering and API billing concepts to help assist users with specific billing questions., • Proficiency in Excel/Google Sheets for data analysis and reporting, • Familiarity with CRM systems and ticketing platforms (Intercom)Soft Skills & Attributes, • Exceptional problem-solving abilities with attention to detail and analytical thinking, • Outstanding communication skills with ability to explain complex billing concepts clearly, • Customer-obsessed mindset with empathy and patience for frustrated customers, • Collaborative approach to working across multiple teams and departments, • Ownership mentality with ability to drive issues to completion independently, • Adaptability to work in a fast-paced, evolving startup environment Final offer amounts are determined by multiple factors, including, experience and expertise.

Job Description About MNY Ventures: At MNY Ventures, we are committed to driving positive change in the health of everyday consumers by delivering conscious, high-quality, and innovative supplement products. Since launching in 2024, our supplement brand has become one of the fastest-growing in the world, operating across Amazon, Shopify, and TikTok Shop. We’ve grown from 0 to 60+ team members in less than 18 months and serve thousands of customers every day. We’re now building a world-class customer service team to match that growth. Your Mission: Take full ownership of our customer service function, leading a 40+ person global team to deliver world-class support at scale. You’ll be responsible for turning around underperformance, raising standards, building systems, and coaching leaders. This is a high-autonomy, high-impact role reporting directly to the founders. Responsibilities: • Lead and manage a global CS team of ~40 agents and 5 Team Leads, • Rebuild and enforce SOPs, QA systems, and performance management frameworks, • Audit ticket quality, speed, and resolution daily, identifying and fixing systemic issues, • Hire, promote, and fire agents and team leads to build a high-output culture, • Own CS KPIs and proactively drive improvement through training, systems, and feedback loops, • Ensure consistent quality across all time zones, shifts, and platforms (Shopify, Amazon, TikTok Shop), • Collaborate with tech, product, and ops to reduce support load through better processes, • Report directly to the founders with clear updates, risks, and priorities Our Tech Stack: • Richpanel (CRM), • Shopify, • Recharge and Checkout Champ (subscriptions), • Stripe (payments), • Slack, WhatsApp (team communication) KPIs You Will Own: • Trustpilot Score: 4.5+, • CSAT Score: 4.0+, • First Response Time: Under 8 hours, • Oldest Ticket Age: Under 1 day, • Agent Productivity: 80+ tickets/day, • Refund and Chargeback Rate: Within targets What We Are Looking For: • 5+ years managing large CS teams (30+ agents) in high-growth DTC or subscription businesses, • Experience working with both internal teams and BPOs; has rebuilt teams from scratch, • Strong coaching instincts and the ability to directly mentor team leads and agents, • Data-driven operator who can spot performance gaps and drive immediate improvements, • Hands-on leader who’s comfortable jumping into ticket reviews when needed, • Clear, direct communicator who thrives under pressure and holds others accountable, • Culture fit: ownership mindset, proactive, performance-driven, detail-obsessed Why Join MNY Ventures: • Direct access to founders with full ownership over your department, • No bureaucracy. Just speed, execution, and results, • Career-defining opportunity to build a CS org at a company scaling fast, • Work with a global team solving real problems every day, • Performance-based advancement and recognition This Role is Not for You If: • You rely on step-by-step direction and avoid strategic decisions, • You’re uncomfortable enforcing accountability or addressing underperformance, • You avoid direct communication or sugarcoat problems, • You prefer stability over speed and iteration To stand out, answer all of the following questions in the application to the best of your ability and highlight how your past experience is applicable to this role. This is a remote job opportunity. Powered by JazzHR fXakmfZYnL

Familiarity with chargeback systems (Copitrak/Equitrak) preferred.

You will also oversee the chargeback process to ensure fiscal accuracy and contribute significantly to achieving high Net Promoter Score (NPS) results through efficient parts availability. You will build collaborative relationships directly with Samsung leadership and redefine the expectations of pa

You will be crucial to the success of Samsung's Care division, directly responsible for maintaining optimal parts inventory, ensuring timely tech support and product repair, and driving exceptional customer satisfaction. You will also oversee the chargeback process to ensure fiscal accuracy and cont

Strategy & Operations Senior Associate Payments and Chargeback Disputes.

Define and review regularly with stakeholders from business, IT and Finance the list of use cases for technology business management within Hearst Technology (chargeback, service pricing, IT Total Cost of Ownership, benchmarking, etc. The ideal candidate will possess a unique blend of business and t

Insight Global is seeking a specialist in Mastercard or Visa chargeback processes for a Disputes Product Management Lead position supporting the AppleCard! This is an individual contributor role at the VP level. The claims agents use Pega Dispute as their platform to manage credit card disputes and

Understand and implement all Sinai policies and procedures for finance, human resources and other administrative activities. Develop and implement the annual chargeback rate for the High-Performance Computing (HPC) area in accordance with Finance and Compliance guidelines, ensuring transparency and

Job Description About MNY Ventures: MNY Ventures is a high-growth holding company behind one of the fastest-scaling wellness brands in the world. In under two years, we’ve built a multi-channel supplement business that serves tens of thousands of customers monthly across Amazon, Shopify, and TikTok Shop. With a 60+ person team and rapidly growing support volume (2,000 tickets per day), we’re hiring a Director of Customer Operations to lead and transform our CS organization into a world-class department. Your Mission: Lead and evolve a 40+ person global customer service operation, transforming inconsistent performance into elite execution. You’ll design systems, coach leaders, and set the bar for speed, quality, and customer retention while holding your team accountable to clear KPIs. Responsibilities: • Manage a global CS team of ~40 agents and 5 Team Leads with L1/L2 structure across internal and BPO agents, • Own end-to-end operations: ticket flow, SOPs, QA, agent performance, retention, escalation, • Coach Team Leads and agents directly, while creating scalable frameworks for feedback and accountability, • Implement systems to improve CSAT, Trustpilot, refund %, and response time with current tools, • Track and enforce performance standards across shifts and regions, • Surface issues and solutions before they escalate with no need for micromanagement, • Deliver consistent reports and KPI updates directly to the founders Our Tech Stack: • Richpanel (CRM), • Shopify (DTC), • Recharge & Checkout Champ (subscriptions), • Stripe (payments), • Slack, WhatsApp (team communication) KPIs You Will Own: • Trustpilot Score: 4.5+, • CSAT Score: 4.0+, • First Response Time: Under 8 hours, • Oldest Ticket: Under 1 day, • Agent Output: 80+ tickets/day per agent, • Refund and Chargeback Rates: Within acceptable thresholds What We Are Looking For: • 5+ years leading CS teams of 30–100 agents in high-volume eCommerce or subscription brands, • Proven success managing internal teams and outsourced BPOs, • Deep systems thinker who can build SOPs, training protocols, and dashboards from scratch, • Tactical operator who personally reviews tickets and holds the team to high standards, • Past experience turning around underperforming teams or CS orgs, • Strong communicator with direct, proactive leadership style, • Relentless problem-solver who takes initiative and moves fast Why Join MNY Ventures: • Career-defining opportunity to lead a CS transformation from the inside out, • Zero corporate red tape with full autonomy and direct access to founders, • Massive ownership over outcomes in a growing company, • High-trust culture where results are recognized, and great work is rewarded This Role is Not for You If: • You avoid hard conversations or shy away from accountability, • You need layers of direction before taking action, • You want to sit at a strategic level without doing hands-on leadership, • You get overwhelmed by speed, growth, or changing priorities To stand out, answer all of the following questions in the application to the best of your ability and highlight how your past experience is applicable to this role. This is a remote job opportunity. Powered by JazzHR 3XY4Pih97k

Job Description Our client is a manufacturing company. They seek a temp to perm Senior Accountant to join their Manhattan, NY office. Responsibilties • Oversee daily accounting operations, including accounts receivable, chargebacks, reconciliations, and general ledger accuracy, • Coordinate audits by partnering with external auditors and ensuring full compliance with reporting standards, • Manage chargebacks, dispute resolution, and reporting processes for major retail accounts, • Maintain accounts receivable records and administer factoring arrangements to support cash flow, • Establish and refine accounting policies, procedures, and internal controls that align with business growth, • Bachelor’s degree in Accounting or Finance, • Hands-on Accounting and AR experience required, • Chargeback experience required, • Strong knowledge of GAAP, internal controls, and compliance, • Manufacturing industry background preferred, • Excellent analytical, problem-solving, and organizational skills

Job DescriptionSalary: $85,000-$90,000 Job Title: Accounting Analyst Job Summary: We are seeking a detail-oriented Accounting Analyst to join our dynamic Finance team at Ground Up International. This pivotal role will support business leaders by providing critical accounting insights that drive both strategic and tactical decisions. Reporting directly to the VP of Finance, the Accounting Analyst will be responsible for supporting the Month End Close process, maintaining the General Ledger, and contributing to financial reporting and compliance efforts. The ideal candidate will have 23 years of accounting experience, a strong understanding of GAAP, and exposure to core accounting functions such as P&L, AP/AR, and journal entry preparation. Additionally, they will work cross-functionally with departments including Sales, Design, Marketing, Product Development, Operations, Production, Partner Success, and HR by helping to optimize accounting processes and contribute to the overall financial health of the organization. About Ground Up: Ground Up is a premier footwear manufacturer retaining an integrated portfolio of licensed and owned brands and has grown to be a leading supplier. The companys unique capability to design and translate fashion trends offers a fresh perspective on licensed footwear. Ground Up was created with the vision of fulfilling the need for fun, innovative products for the true brand enthusiast. As our product entered the market, we found consumers wanting to express themselves and their fandom in new, creative ways. Consumers connect with us through our brand partnerships, giving them brands they love with a brand they now trust. Ground Up has become a recognizable brand for the whole family that stands for elevated fashion and fun. We aspire to have our teams embody our core values of: • Service, • People, • Teamwork, • Opportunity, • Result, • Innovation, • Trust Key Responsibilities: Business & Accounting Operations: • Lead and support the month end close process, • Prepare and review accurate journal entries as needed, • Maintain and reconcile the general ledger, • Review and analyze balance sheet accounts, • Review, understand and update as needed Cash flow statements and the P&L, • Assist with billing, chargeback support, and royalty analysis, • Prepare and present financial reports (BI, KPI) to key stakeholders, • Communicate insights clearly to support decision-making, • Provide quarterly and monthly reports as the business evolves, • Monitor accounts receivable, vendor expenses, and banking indicators, • Support banking, tax reporting, and other accounting operations as needed Process Improvement & Compliance: • Enhance Accounting processes for efficiency and compliance, • Implement best practices and ensure adherence to GAAP, • Collaborate with 3rd part accounting to support month end procedures, • Provide Accounting expertise and guidance as needed Qualifications: • Bachelor's degree in Accounting (CPA preferred but not required), • 2-3 years of experience in Accounting positions, • Solid understanding of GAAP and core accounting principles, • Familiar with BI tools, financial systems, • Proficiency in Microsoft Excel, Word, and PowerPoint, • Excellent communication and presentation skills (verbal and written) with the ability to convey Accounting concepts to non-financial stakeholders, • Attention to detail with a high level of accuracy and integrity, • Ability to thrive in a fast-paced, change oriented environment, • Ability to manage multiple priorities effectively and still meet deadline