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Job Title: Solution Sales Specialist – Medical Device R&D | Life Sciences Vertical Location: Bridgewater, NJ Experience Level: 14+ Years Industry: Life Sciences | Medical Devices | Product Engineering Technology Solutions and Sales; Medical Device R&D Engineering We are seeking a Service Line Solution Sales Specialist with deep technical expertise in Life Sciences, a problem-solver who can support growth in our industry focused solution sales efforts, primarily concentrating on the Life Sciences, Smart Manufacturing, Product Engineering, R&D and IoT Services sectors within Cognizant Core Technologies and Insights Business. The role will serve our portfolio of clients in Life Sciences and Healthcare. About Cognizant's IoT Practice: When data, deep expertise and real-time inputs meet to deliver instant insight—that’s intuition. When connected technologies work autonomously and continuously to create new value, exceptional experiences, and powerful collaboration—that’s intuition engineered with Cognizant IoT. We can transform our customers’ business into an IoT-enabled, intelligent enterprise that harnesses the power of connectivity—sustainably—to see ahead and stay ahead. We use a human-centric approach to solve our customers biggest challenges and improve everyday life. Across information and operational technology, we combine software, hardware and edge IoT technologies with engineering and security capabilities to help our client’s business take advantage of the almost unlimited synergies between the physical and digital worlds. About the Role We are seeking a Dynamic and Strategic Sales Leader to drive growth in the Medical Device R&D sector within our Life Sciences vertical. This role is ideal for a seasoned professional with a strong background in engineering services, product development, and consultative sales. You will be at the forefront of shaping and executing sales strategies, building client relationships, and delivering innovative solutions that transform the medical device landscape. Key Responsibilities · Develop and execute a robust sales strategy and pipeline generation plan tailored to the Medical Device R&D sector. · Handle a portfolio of IoT programs, establish and run governance with client collaborators, and run financial and demand forecasts across their portfolio. Also drive continuous improvements resulting in client value benefits and client strategy to drive growth. · P&L role – Responsible for both top line & bottom-line growth. · Lead end-to-end sales, solutioning, and client relationship management within the Life Sciences vertical. · Cultivate and manage key stakeholder relationships—both client-side and internally across Cognizant teams. · Own and evolve account plans, focusing on deepening existing client engagements and identifying strategic new opportunities. · Drive proactive proposal development and manage RFP responses aligned with account strategy. · Collaborate with internal leadership to co-create and deliver impactful solutions. · Meet and exceed annual revenue and profitability targets. · Operate effectively within a matrixed organisation, managing prospecting and broader sales objectives. · Partner with industry vertical teams to build and sustain long-term executive-level relationships. · Lead and participate in the complete sales lifecycle—from opportunity identification to closure. · Ensure seamless demand fulfilment by coordinating with HR, Operations, and global delivery teams (Offshore/Nearshore). Qualifications & Experience · Minimum 14 years of experience, with at least 10 years in business development or sales roles within Product Engineering, Industrial Automation, or Manufacturing domains. · Should have industry relationships in Bio Pharma and Med Tech sales experience market leadership, relationship management, and a track record of achieving both Revenue and TCV targets. · Proven success in managing large-scale consulting engagements. · Deep domain expertise in Medical Device Manufacturing, Smart Product Development, and R&D Engineering. · Strong understanding of the full product development lifecycle for medical devices and related manufacturing products. · Technical proficiency in Product and R&D Engineering Services, with a consultative approach to solving complex business challenges. · Demonstrated experience in selling Engineering Services or to R&D divisions within the Life Sciences sector. · Exceptional communication, executive presentation, and stakeholder engagement skills. · Ability to engage with senior client stakeholders, including Product R&D Leaders, Manufacturing Process Heads, and C-suite executives. · Familiarity with regulatory environments such as GxP is preferred. · In-depth knowledge of emerging technologies including Embedded Software Engineering, Edge Intelligence, Device Engineering, PLM, Mesh Networking, WiFi, and technology migrations. · Bachelor’s degree in Engineering or a related technical field. Salary and Other Compensation: The annual salary for this position is between $160,000 to $175,000+ depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: • Medical/Dental/Vision/Life Insurance, • Paid holidays plus Paid Time Off, • 401(k) plan and contributions, • Long-term/Short-term Disability, • Paid Parental Leave, • Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. #LI-FA1

Job DescriptionBenefits: • 401(k) matching, • Bonus based on performance We look forward to incorporating your energy and marketing perspective into our team as we build success together. RESPONSIBILITIES: • Establish customer relationships and follow up with customers, as needed., • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification., • Use a customer-focused, needs-based review process to educate customers about insurance options., • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.QUALIFICATIONS:, • Dedicated to customer service, • Able to obtain a Life/Health License, • Able to achieve mutually agreed upon marketing goals, • Interested in marketing products and services based on customer needsBENEFITS:, • Salary plus commission/bonus, • Paid time off (vacation and personal/sick days), • Health benefits, • Profit sharing, • Growth potential/Opportunity for advancement within my office

The Westchester County Department of Community Mental Health, located in downtown White Plains, is hiring for Case Manager I (Mental Health Certified Peer Specialist): Under supervision, an incumbent of this class is responsible for counseling and conducting outreach activities/referrals as part of a comprehensive professional program designed to provide community support services and mental health services for clients with mental health and behavioral issues in emergency, inpatient/outpatient, community support programs, and/or residential settings; within the guidelines of all applicable laws, rules, regulations, and departmental policies and procedures. This role serves as a role model for recipients and educates recipients about self-help techniques and group process. Work also involves a great deal of teaching recipients effective coping strategies, clarifying goals for rehabilitation and recovery, and assist them in developing support systems. Supervision is not a regular responsibility of this class. Does related work as required. Responsibilities Include but Not Limited to: Engages clients while conducting initial assessments; Participates in client treatment planning with the assigned clinician and the Center Administrator; Conducts regular individual and/or group counseling sessions with clients and their families on an assigned caseload basis for the purpose of treatment and rehabilitation peer counseling; Educate the clients about self-help techniques, coping strategies, sometimes based on personal experience, and assist them with identifying personal goals for rehabilitation and recovery; Conducts follow-up services to ensure the continuation and success of the rehabilitation and to provide support or assistance, as needed; Contacts other county, local, and community agencies to advocate or access their services on behalf of the clients; Compiles reports on the progress of the patient, making recommendations for additional services which might be helpful to promote rehabilitation; REQUIREMENTS: Certification as a New York Certified Peer Specialist (NYCPS) by the New York Peer Specialist Certification Board (NYPSCB). COME JOIN OUR TEAM! Besides a competitive salary, our compensation package includes comprehensive benefits, including medical, dental, vision, deferred compensation, paid leave and retirement plan. Please note the start salary range. Salary is commensurate to years of relevant experience. Important: Please send a resume to Indicate "Case Manager I (Mental Health Certified Peer Specialist)” in the subject line of your email. Westchester County is an Equal Opportunity Employer About Westchester County Westchester County, located in the heart of the historic Hudson Valley, covers 500 square miles and has a population of just over 1 million. Originally home to Native Americans of the Lenape tribe, it is now a rich mix of diverse cultures and landscapes. The County is a blend of bustling cities, quaint villages, and picturesque towns, as well as open spaces and a network of beautiful parks. Westchester is made up of six cities, 19 towns, and 20 villages. The County is known for its top-notch public schools and high quality of life. It is also an intellectual capital, boasting a highly educated workforce, competitive colleges and universities, Fortune 500 companies, world-changing nonprofits, and cutting-edge research centers. Westchester is led by County Executive Kenneth W. Jenkins, who took office in January 2025 as the tenth County Executive. Focusing on innovation, Jenkins is leveraging technology and fostering business growth to position Westchester as a dynamic and inclusive destination where everyone can thrive. Learn more about Westchester County by visiting

Please Contact: To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Himanshi Pandits at email address can be reached on # 630-576-1935. We have Permanent Role of Clinical Laboratory Scientist for our client at White Plains, NY Please let me know if you or any of your friends would be interested in this position Position Details: Clinical Laboratory Scientist, White Plains, NY • Location : White Plains, NY 10601, • Project Duration : Full Time/Permanent, • Shift Timing : Mon-Fri 8am-4pm rotating w/e and hol, • Salary : $93,873.00 - $120,685.50, • Position Summary, • The Clinical Laboratory Scientist performs laboratory testing using both manual and automated techniques. Performs other duties as assigned., • Essential Functions and Responsibilities Includes the Following:, • Understands and adheres to the WPH performance standards, policies, and behaviors, • Laboratory testing personnel responsibilities include:, • Following the laboratory’s pre-analytic and analytic procedures and maintaining records of these tests, • Maintaining records that demonstrate that proficiency testing samples are tested in the same manner as patient specimens, • Adhering to the laboratory’s quality assurance procedures, including documenting all:, • Quality control activities including quality control testing and calibrations, • Instrument and equipment verifications, • Maintenance and preventative maintenance, • Following the laboratory’s policies and procedures whenever test systems are not within the laboratory’s established performance specifications, • Identifying and documenting problems that may adversely affect test performance and notifying the supervisor, assistant director or director and documenting all corrective actions taken when test systems deviate from the laboratory’s established performance specifications, • Ensures the accuracy and quality of all results from pre-analytic, analytic, and post-analytic phases of testing., • Notifies and documents clinicians and patient units of all critical values and maintains the laboratory STAT turn around time requirements., • Participates in regulatory readiness for CAP, AABB, NYSDOH, and Joint Commission., • Maintains 12 Continuing Education credits per year., • Understands and participates in standard operating procedures, proficiency testing, inspection audits, quality program including reporting non-conformances., • Evaluates test results for abnormalities and confirms those results per department protocols where required., • Participates in validations, training, and competency assessments as required., • Responsible for inventory management of lot numbers, expiration dates, labeling, and QC requirement., • Completes all annual mandatory training, in-services, and ongoing education as required., • Performs other duties as assigned., • Section testing training and competency assessments are maintained by the section laboratory supervisor for all assigned disciplines, • Sections are listed below:, • Generalists – performs Hematology, Coagulation, Chemistry/Immunology, Urinalysis, Microbiology, and Blood Bank specialties, • Chemistry/Immunology – Performs Chemistry, Specialized Chemistry, Immunology, Molecular, and Serology testing, • Hematology – Performs Hematology, Coagulation, and Urinalysis testing, • Microbiology – Performs Bacteriology, Parasitology, Virology, Mycology, Mycobacteriology, Susceptibilities, and Molecular testing, • Blood Bank – Performs blood bank testing related to transfusion medicine and blood product distribution., • Anatomic Pathology – Performs histological procedures for routine, specials stains, and immunohistochemistry, • Education & Experience Requirements :, • Current NYS License as a Clinical Laboratory Technologist required.

A company is looking for a Lead Fleet Client Services Specialist.

A company is looking for a Specialist in Client Services. Key Responsibilities Develop a comprehensive understanding of clients' workflows and needs to maximize the benefits of solutions Provide tailored demonstrations and training sessions to showcase product value and drive customer engagement

Job DescriptionOverview Company Overview: Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description Allied Universal® is hiring a Service Assurance Center Enterprise Accounts Specialist. Allied Universal's SAC operates 24 hours per day, 365 days per year, and is a critical component in ensuring on time, uninterrupted coverage of all post locations and accurate pay for officers. An integral part of our Center is Post Watch, a real-time schedule monitoring system that records the actual arrival and departure times of officers at their assigned posts. In addition, Post Watch immediately flags a post where an officer has not arrived on time, triggering an operator to contact the site to verify arrival or begin the escalating process searching for a replacement who meets the requirements of that post. The Enterprise Accounts Specialist is responsible for monitoring high-profile Enterprise Accounts by identifying gaps in scheduled service, documenting schedule changes, coordinating responses to emergency situations, and ensuring all issues identified during their shift are accurately documented and escalated to SAC and/or branch leadership. RESPONSIBILITIES: • Monitor and adjust schedules in real time by identifying unscheduled or missed shifts, ensuring site management is notified, and updating records to reflect actual service hours, • Create and maintain accurate attendance exception records, collaborating with local branches and clients to resolve scheduling issues promptly, • Monitor and respond to safety check calls and emergency situations by contacting appropriate personnel and documenting with incident reports, • Train/retrain officers on call-in procedures, • Provide feedback to account managers, by way of notes or e-mails, on anything that needs to be corrected with their accounts, employees, or site schedules, • Use the Guard Management Platform (GMP) to ensure requests are replied to and closed out properly for proper invoicing, • Receive calls from Allied Universal employees and transfer calls to appropriate personnel, • High School diploma or equivalent, • Minimum of one (1) year of prior customer service experience, • Ability to navigate a web-based system and type while assisting callers, • Experience working in a team environment as well as independently, • Ability to multi-task in a fast-paced environment, while showcasing strong attention-to-detail, • Strong verbal and written communication skills with an emphasis on providing excellent customer service over the phone, • Service Assurance Center Specialist experience, • Knowledge of Allied Universal field operations, • Prior call center, dispatch, or command/control center experience, • Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance, • Eight paid holidays annually, five sick days, and four personal days If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: . Requisition ID 2025-1497731

Job Description Job Overview of Recreation Therapist/Recreation Specialist The Recreational Specialist/Recreational Therapist is responsible for overall design, planning, facilitation, and monitoring of therapeutic recreation services delivered to assigned clients and across campus in collaboration with department peers. The Recreational Specialist/Recreational Therapist manages the administrative aspects of program delivery and supports team members with the facilitation of activities and programs. The Recreation Specialist/Recreational Therapist is an effective and collaborative interdisciplinary team member who strives to leverage all on and off-campus recreational resources and opportunities to meet the individualized treatment goals of ANDRUS youth through the clinical implementation of therapeutic recreation services (the APIED process). Schedule: Tuesday-Saturday from 10:00am until 6:00pm Essential Duties of Recreation Therapist/Recreation Specialist Key duties of this position include, but are not limited to, the following: • Designing and facilitating engaging, motivating, and developmentally appropriate activities, programs, and community outings, • Creating monthly recreation activity and trip schedules with significant client and cottage treatment team input and feedback, • Collaborating with Recreation Department team members to design and deliver community recreation programming, special events, and holiday events, • Developing and facilitating TR groups using the APIED process ensuring alignment between client treatment goals and therapeutic recreation interventions along the five domains of Therapeutic Recreation (Social, Emotional, Psychological, Spiritual, and Physical), • Documenting client progress in agency EMR system (both individual and group notes), • Assessing client interests through data collection and seeking to increase access to programs based on self-report measures such as surveys, • Ensuring a variety of programming opportunities which include diverse areas of interest, normalizing childhood experiences, and experiences which promote social-emotional growth and development, • Participating actively in proactive and responsive treatment team meetings (TPCs, Achiever meetings, Red Flags, weekly team meetings, programming meetings, and daily briefing meetings), • Managing and monitoring recreation supplies, budgeting, purchasing, and replenishment, • Maintaining specialized program skills and certifications (CTRS, Lifeguarding, Ropes Course facilitation, RIDE Program, RAP Studio, etc.), • Ensuring high level of activity facilitation guidance and support for Direct Support Professionals, including establishment of Talent Integration Projects Essential Qualifications of Recreation Therapist/Recreation Specialist Key qualifications include: • For Recreational Therapist: Bachelor’s Degree in Therapeutic Recreation, Recreational Therapy, Recreation or related field, • For Recreational Therapist: Must be on the CTRS certification track or have obtained the CTRS certification, required, • For Recreational Specialist: High School Diploma and two years of experience in recreation., • Experience with OR willingness to be certified in at least one of the following areas: Ropes Course facilitation, Lifeguarding, MSF Dirtbike School Instruction, RAP Studio Music Production, Animal Assisted Interventions, Sports Coaching, and other areas of Therapeutic Recreation, • Must be proficient in Microsoft Office, including Outlook, Word, Excel, and Power Point; Ability to learn additional software/programs a must (including agency EMR software), • Ability to work as a member of interdisciplinary teams with strong collaboration and communication skills, • Ability to engage youth and colleagues in activities and programs through motivational and relational leadership, • Ability to design programming based on client treatment goals, monitor client progress, and manage client data, • Excellent time management, coordination, and delegation skills, • Drivers license in good standing is preferred, • Generous PTO School Schedule holidays, personal and sick time, • Health Insurance, • Dental Insurance, • Vision Benefits, • 401(k) Employer Contributions, • Tuition Reimbursement, • Flex Spending Accounts, • Employer Paid STD, LTD and Life Insurance, • Professional Development Physical/Travel Requirements • Must possess ability to sit, stand, walk, see, climb stairs, and lift weight of up to 30 lbs. The employee must be able to meet these requirements with or without reasonable accommodation., • Recreation staff must possess physical abilities relevant to safe facilitation of specialized program skills (i.e. American Red Cross swimming endurance standards for Lifeguarding, fine motor skills for high Ropes belaying and other technical skills, adequate sensory integration abilities for OHV/Dirtbike lesson demonstration and coaching, etc.), • Must possess manual dexterity necessary to operate a computer keyboard, • Candidates who are successfully hired, must participate in our Therapeutic Crisis Intervention training which concludes with a written and verbal test, and you will be evaluated on conducting a proper physical restraint., • Must be able to hear and see well enough to provide appropriate supervision of children. Disclaimer Nothing in this job description restricts Andrus’ right to modify the duties/responsibilities of this job at any time, with or without advanced notice. EEO Statement Andrus is an equal opportunity employer.

Job Description Join Miller Law Group, a family law firm known for its compassionate approach and results-driven advocacy. We’re looking for a Sales and Intake Specialist to join our Sales Team and deliver an exceptional client experience for both current and prospective clients. In this role, you’ll play a vital part in converting new inquiries into retained clients and ensuring every interaction reflects the care and professionalism that define our firm. This role involves connecting with potential clients, learning about their needs, explaining our services and what sets Miller Law Group apart, and ideally securing signed retainer agreements without requiring attorney involvement - what we call a successful “one-touch legal sale.” Compensation & Benefits: • Base Salary: Starting at $70,000, commensurate with qualifications and experience, • Performance Bonuses: Substantial and attainable performance-based bonuses, with a clear path to doubling total earnings through strong results, • Additional Incentives: Origination bonuses and other incentive opportunities available, • Benefits Package: Comprehensive coverage including health insurance, 401(k) with employer contribution, PTO, paid holidays, floating holidays, and more, • Work Schedule: Hybrid arrangement - 2 days in-office and 3 days remote, • Client Engagement: Proactively identify and connect with potential clients, understanding their needs and demonstrating how our services can support them effectively, • Relationship Management: Cultivate and maintain robust relationships with clients, ensuring they feel valued and understood from the first interaction, • Feedback Loop: Solicit and analyze client feedback to continuously refine our service offerings and client communication strategies, • Ensure real-time updates to the Customer Relationship Management (CRM) system, • Manage the Sales Team, which includes goals, production, capacity, best practices, metrics, intake, and sales reporting, daily and weekly meetings, KPIs, etc, • Detailed documentation of the client's journeyQualifications:, • Proven success in sales, intake, or client conversion - ideally within a law firm or other professional services environment, • Demonstrated ability to convert inbound inquiries into paying clients without attorney involvement (“one-touch legal sales”), • Exceptional communication and interpersonal skills, with the ability to build trust and rapport quickly, • Strong organizational and documentation skills, including proficiency in CRM or case management systems, • Experience in managing or mentoring a sales/intake team, including setting goals, tracking KPIs, and conducting performance reviews, • High level of emotional intelligence, professionalism, and discretion when handling sensitive client matters, • Comfortable in a fast-paced, metrics-driven environment with daily and weekly targets, • Bachelor’s degree preferred; relevant experience in lieu of a degree will be consideredAbout Company The Collaborative Law & Mediation Offices of Katherine Eisold Miller is a law firm committed to resolving disputes through collaboration and conversation rather than aggressive litigation. With a deep understanding of the emotional complexities involved in family law and small business disputes, we strive to achieve fair outcomes for all parties. We believe that a non-adversarial approach can lead to more satisfactory and sustainable results. Learn more at

Job Description Transitional Services for New York, Inc., not-for profit, is a comprehensive, community-based mental health organization located in New York City. We provide a continuum of rehabilitative services to enrich the lives of those recovering from mental illness and facilitate their transition to increased levels of independence. Transitional Services for New York, Inc. envisions broadening its rehabilitative services and becoming a regional social service provider. Transitional Services for New York Staff will deliver effective programs with compassion, integrity, and professionalism. We expect all staff to put our clients’ needs first while respecting ourselves and each other as we provide hope to those who participate in our programs. TSINY, a non-profit mental health services agency is seeking a Full-Time Corporate Compliance Specialist for its Administrative offices in Whitestone, NY. Annual Salary: $65,000, $35.71/hr. Full-Time The Corporate Compliance Specialist will ensure the Agency is in compliance with all Federal, State, and City laws, regulations, and Agency policies. They will be responsible for conducting compliance and quality assurance audits. Essential Functions: • Member of Incident Review Committee, • Report incidents to Justice Center and New York State Office of Mental Health., • Investigate allegations of client abuse and neglect., • Audit insurance claims for compliance with requirements and regulations., • Provide training for staff and directors., • Audit all programs for adherence to operating regulations., • 24/7 on call for serious incidents., • Policy and Procedure development., • Monitor Agency compliance program., • Participate in ongoing development of compliance program., • HIPPA Privacy Officer duties., • Participate in the Staff Development Committee and Agency staff development efforts., • Coordination of Staff Orientation., • Monitor AWARD Helpdesk and Zendesk., • Be able to sit or stand as needed, with or without reasonable accommodation., • May require walking, primarily on a level surface, for short periods throughout the day, with or without reasonable accommodation., • Be able to reach above shoulder heights, below the waist or lift as required to file., • Documents or store materials throughout the workday, with or without reasonable accommodation., • During a declared disaster, assume and adhere to assigned Job Action role(s) consistent with Disaster Preparedness Plan., • Perform other related duties as required. Requirements/Experience/Skills/Abilities BA/BS degree and 3-5 years' administrative, supervisory and clinical experience with psychiatric population. Evidence of progressively responsible positions is desirable. TSINY is an equal opportunity employer that is committed to a policy of nondiscrimination in accordance with Title VII of the Civil Rights Act, as well as the New York State Human Rights Law. TSINY prohibits discrimination against any employee or applicant for employment on the basis of race, creed, color, national origin, sex, gender, age, disability, marital status, sexual orientation, citizenship status, veteran status or other protected group status as provided by law in all employment decisions.

Job DescriptionJoin LaundryLux Laundrylux is the North American supplier of Electrolux Professional & Wascomat equipment for Laundromats, Coin Laundries & On-Premises Laundries. From financing to repairs, Laundrylux provides a comprehensive set of services to help with all elements of commercial laundry. Technical Training Specialist What we are looking for: As the Technical Training Specialist, your goal is to be the subject matter expert on our products. The objective of this position is to provide the technical training and education of internal employees as well as external clients, customers, owners, distributors and technicians in the product knowledge and technical knowledge required to sell, distribute, service, install, maintain, and promote all our product lines. Before we continue to dive into the requirements for the role let’s talk about Why you should join LaundryLux? Career Advancement: We offer a career, not just a job. We invest in the personal and professional growth of every employee because we believe growth leads to both business impact and personal fulfillment. Learning and Development: We foster a culture that encourages and promotes professional growth and development, with continuous learning Diversity Initiatives: We are proud to have launched the Women’s Initiative focused on building a better workplace for women, providing support, and recognizing the talented women within our company. LaundryLux Benefits: We offer a comprehensive benefits package including: * Health benefits package including medical, dental & vision plans * Life Insurance * 401(k) with company matching * Paid Time Off * Paid Holidays * Profit Sharing * Employee Referral Program * Mentorship Program * Company Sponsored Training * Tuition Reimbursement Back to the role: What you will do: * Partners with National Technical Training Manager to schedule and provide product training to Laundromat owners, internal technical staff, internal and external Sales personnel. * Assist in the onboarding of new hires for LaundryLux and LaundryLux Distribution. * Partners with VP of Customer Success & sales teams on equipment installations ensuring a smooth transition to our product. Also, aide in the training of new distributors to ensure a valuable onboarding experience. * Partners with National Technical Training Manager to assist in creating external training schedules with clients/distributors/technicians for all LaundryLux sponsored training courses. * Assist Direct Sales Commissioning team by providing support for escalating issues. * Visit client sites assigned by management to assist with solving high profile technical problems or other installation issues or client equipment emergencies. * Attend distributor sales shows, industry conferences, and technical events for Vended, and OPL teams, as requested. * Assist in creating training materials, courses, and demonstrations, including videos, procedures, and technical documents to assist Laundrylux employees as well as external distributors and technicians to service, repair and maintain all product lines. * Identify continuous improvement activities that will be required to create a world class technical support function. * Stay up to date with product / technical knowledge to professionally articulate equipment differentiation, specifications, benefits, and industry information. * Ensure accurate budget spend is maintained in line with the company financial process. * Perform other duties as assigned by management. What you should have: * Experienced in both receiving as well as providing direction. * Demonstrated leadership and training/teaching/coaching abilities. * Excellent presentation skills. * Proficiency in communications and continuous improvement methodology. * Demonstrated ability to prioritize multiple tasks in a manner that supports the strategies of the organization. * Excellent customer service and relationships skills. * Analytical critical thinking skills. Education and Experience: * Bachelor’s degree in a technical field or a business management degree is a strong plus. * 5+ years’ experience in the professional and commercial laundry equipment service and or sales industry. * Technical background and experience, with direct mechanical and/or electrical knowledge a strong plus. * Prior training experience preferred. Travel Requirement: * 75% in the field. Mostly domestic U.S. and occasional Canada & Mexico. * Flexibility is required, as some travel and training may be needed in other regions and may sometimes require weekend travel. Our Values: People, Share Responsibility, Integrity, Excellence, Customer Focused, Meaningfulness and Fun If you are looking for your next challenge, then this is your chance to join our team of exceptionally talented, creative and innovative professionals. We want you! We are an equal opportunity employer and we are committed to providing reasonable accommodations to individuals with disabilities in all aspects of the employment process. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Our company participates in E-Verify.

Job DescriptionBenefits: • 401(k), • Competitive salary, • Dental insurance, • Paid time off Ellie Mental Health is seeking a knowledgeable and compassionate Eating Disorder Specialist Therapist to join our team in Larchmont, NY. You will play a critical role in helping clients overcome eating disorders through individualized, evidence-based care. Our core values of authenticity, humor, compassion, creativity, acceptance, and determination drive the supportive and inclusive culture weve created, making Ellie a welcoming space for both our clients and clinicians. Key Responsibilities • Conduct comprehensive assessments to diagnose and treat clients with eating disorders, including but not limited to anorexia nervosa, bulimia nervosa, binge eating disorder, and avoidant/restrictive food intake disorder (ARFID)., • Develop and implement personalized treatment plans using evidence-based interventions, such as Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), Family-Based Treatment (FBT), and other relevant therapeutic approaches., • Provide individual, family, and group therapy sessions, addressing the emotional, psychological, and behavioral aspects of eating disorders., • Collaborate closely with a multidisciplinary treatment team, including dietitians, medical professionals, and psychiatric providers, to ensure a holistic approach to client care., • Monitor client progress, adjust treatment plans as necessary, and maintain accurate clinical documentation, including diagnostic assessments, progress notes, treatment reviews, and case summaries., • Offer psychoeducation to clients and families regarding eating disorders, body image, nutrition, and the recovery process to enhance understanding and promote healing., • Participate in clinical team meetings, training sessions, and supervision to foster continuous professional growth and improve client outcomes., • Support clients in their recovery journey, helping them develop healthier relationships with food and their bodies while fostering emotional resilience and coping skills., • This role involves both in-person and telehealth services, allowing for a hybrid work schedule that accommodates both client needs and clinician flexibility.Qualifications, • Master's degree in a behavioral health field (e.g., psychology, counseling, social work) from an accredited institution., • Clinical licensure as an LMHC, LMFT, LCSW, or related credential in New York State., • Specialized training and experience in the treatment of eating disorders, with a strong understanding of the medical, psychological, and behavioral components of these conditions., • Familiarity with evidence-based treatment approaches for eating disorders, such as CBT, DBT, and FBT., • Ability to work collaboratively with medical professionals, dietitians, and other care providers as part of a multidisciplinary treatment team., • Proficient in completing diagnostic assessments, creating treatment plans, and maintaining detailed clinical documentation., • Strong organizational and communication skills, with the ability to balance a moderate caseload and meet the needs of clients and families., • Experience with electronic health record (EHR) systems and Microsoft Office 365.Benefits, • Health, dental, vision, and hearing benefits with access to virtual urgent care and short-term counseling services., • 401(k) retirement plan with matching contributions, long-term and short-term disability insurance, and life insurance., • Competitive compensation with flexible pay models, allowing you to tailor your workload and schedule., • Generous paid time off and holidays, with the option for a hybrid schedule to accommodate both in-person collaboration and remote work., • Clinical supervision and internal CEU opportunities for professional development, licensure support, and ongoing education in eating disorder treatment., • Comfortable, fully furnished clinic spaces designed to support therapeutic work., • Opportunities for certification/licensure add-on pay, tuition reimbursement, and student loan repayment assistance programs., • Employee referral bonuses and chances for professional advancement.Why Ellie Mental Health? At Ellie Mental Health, we believe in dismantling the barriers to mental health care, offering a flexible, clinician-friendly environment where therapists can prioritize high-quality client care without being bogged down by administrative tasks. Our focus on work-life balance, inclusive workplace culture, and professional support make Ellie an ideal place for dedicated clinicians to thrive. We are committed to Equal Employment Opportunity and fostering a diverse, inclusive environment. We provide reasonable accommodations for applicants with disabilities, as required by law. Note: This is a fee-for-service position with high earning potential, but it is important to apply to this role with the expectation of fee-for-service in mind.

The Patient Services Specialist II is part of a team that delivers an exceptional patient experience through excellent customer service, empathy, and patience. Street Service Corporation is committed to providing our client with excellent customer service while maintaining a productive environment f

Job Description Job Title: Accounts Resolution Specialist- Level III Reports to: Head of Account Services Supervises: ART Level I and Level II Position Summary: The Level III Account Resolutions Specialist serves as the highest escalation point for complete, technical, and high-impact client account issues. This role demands expert-level problem-solving, in-depth knowledge of account management processes, a proactive approach to researching variables, and a strong working knowledge of the terminals and gateways used in payment processing. The Level Three ART specialist excels at analyzing and resolving intricate client and process related challenges. They work closely with internal teams, including IT, compliance, and senior leadership, to implement sustainable solutions, improve workflows, and prevent recurring issues. Additionally, this role plays a key part in mentoring lower-level specialists, refining support protocols, and contributing to process optimization initiatives that enhance overall operational efficiency and client satisfaction. Key Performance Areas & Key Performance Indicators: Submission Analysis (55%): • Serve as the escalation point of contact for incoming phone calls, addressing client inquiries with professionalism and accuracy, • Handles escalated client tickets that exceed the scope of the Level One and Level Two Service Tiers, • Reviews and prioritizes escalated tickets for efficient resolution, • Investigates and resolves complex account discrepancies, connection issues billing issues, and service requests that have been escalated to Level Three support, • Collaborates with internal teams to resolve multi-departmental concerns, • Ensures all tickets are documented thoroughly and updated regularly, • Provides clear, professional, and timely updates to clients regarding their inquiries, • Explains complex resolutions in an easy-to-understand manner to build trust and confidence Mentorship (25%): • Mentor all team members in the intricacies of Payment Processing and Account Maintenance, • Write our procedures how-to-guides, and continuing education resources on any topic that reaches level three that has steps that can be captured and documented, • Works with Director of Client Experience to analyze workflows that optimize efficiency and bring value to the client experience, • Asses Level One and Two ART by offering guidance and training on basic and complex scenarios, • Acts as a resource for resolving questions and improving team knowledge, • Ability to manage multiple team members, and other priorities in a fast-paced environment, • Skilled and able to execute all tasks within the ART Level One and Two Scope of Work, • Maintain daily/weekly/monthly metrics, including total tickets assigned, resolved, and open tickets Education: • 2+ years in customer service, payment processing, account management, or a related field, with experience handling escalated issues Customer Service Excellence – Demonstrates professionalism, patience, and empathy when addressing client inquiries implementing the Myriad Systems ELR strategy- Empathize, Localize, Strategize. Maintains a client-focused approach to deliver timely and accurate resolutions. Communication Skills – Strong verbal communication to effectively manage phone interactions. Clear and concise written communication for email correspondence and ticket documentation. Attention to Detail – Ensures accuracy in issuing and documenting service tickets. Identifies errors or inconsistencies in account records or service requests. Problem-Solving Abilities– Quickly asses and resolves account issues within the Level Three ART Service Tier. Escalates Level Three Closure requests to the Account Resolution and Closure Specialist (ARC) appropriately while ensuring smooth handoffs. Organizational Skills – Manages multiple tasks effectively, including monitoring emails, handling calls, interacting with third parties and maintaining metrics. Prioritizes workload to meet deadlines and service level agreements (SLA’s). Technical Proficiency – Skilled in using CRM systems, ticketing software, and email platforms. Comfortable generating and analyzing reports using basic data tools (e.g. Excel) Team Collaboration – Works collaboratively with team members to resolve issues and improve processes. Actively participate in team discussions, offering feedback and insights Adaptability and Flexibility – Thrives in a fast-paced environment, responding promptly to changing priorities. Open to learning new systems, tools, and processes to enhance efficiency. Accountability and Initiative – Takes ownership of tasks and follows through to completion. Proactively identifies opportunities for process improvement or efficiency Compliance Awareness – Understands and adheres to company policies and regulatory guidelines. Maintains confidentiality and security of sensitive client information The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Strength- Employee must be able to stand and/ or sit for periods of time while waiting on customers. Employee may be required to walk, reach, lift, carry and bend. This job also requires the ability to lift and/or move up to 15 lbs. Occasionally, may need to lift more than 15 lbs. Finger Dexterity- Employee will have to use fingers to make small movements, such as typing, picking up small objects, or pinching fingers together. Talking- The ability to convey information accurately by speaking to customers and other employees Hearing- Able to hear average or normal conversations and receive ordinary information. Visual Abilities- Specific vision abilities used by this job are close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Job Description Title: Field Outreach Specialist Reports To: Homeless Outreach Supervisor FLSA: Non-Exempt Status: Full-time Supervisory Responsibility: Not Applicable Who we are? CHOICE is an agency that takes pride in providing case management and advocacy services for our clients with mental health or physical health illnesses. We specialize in providing quality coordination of care, referrals, peer support, groups, and other related services in a friendly environment. Purpose of the Role: The Street Outreach Specialist is part of a coordinated outreach team that identifies and engages people living in unsheltered locations, such as in cars, parks, abandoned buildings, encampments, and on the streets. To include outreaching shelter homeless individuals and those at risk of becoming homeless. The outreach team reaches people who might not otherwise seek assistance or come to the attention of the homelessness service system. Through its work, the team ensures that people’s basic needs are met while supporting individuals along pathways toward housing stability and quality of life improvements. The Outreach Specialist is responsible for conducting outreach, providing information and referrals, completing assessments, intakes, performing short-term case management, and delivering concrete services. Essential Functions of the Role: • Identify and build relationships with organizations and individuals in places such as, but not limited to hospitals, shelters, partner agencies, medical care clinics, mental health providers, soup kitchens, food pantries, associations dedicated to helping marginalized people, etc., promoting and building awareness regarding CHOICE, its mission and services., • Co- respond to crisis calls with local government agencies, • Outreach identified “hot spots” at times when individuals are most likely to be found (early morning including some evenings), • Using a trauma-informed approach, provide crisis intervention, harm reduction, and culturally Responsive competent engagement techniques., • Meet one-on-one with a person needing services, screen to determine eligibility., • For persons eligible to receive benefits and become a client of CHOICE, remain in close partnership with them, monitoring the enrollment process, until intake has been completed., • Act as a support partner to a potential client, assisting them with their essential care relationships through the completion of the enrollment, • Review with Outreach Supervisor (or appointed staff person) for final approval, persons that have been identified as a potential client and can benefit from CHOICE., • Complete street outreach assessment (VI-SPDAT) as requested by HOW Supervisor, • Document all outreach efforts in HMIS (Homeless Management Information System), Relevant and Awards database., • Attend meetings, as necessary, at the Department of Community Mental Health, to review client cases. For all fieldwork: • Conduct daily street outreach and respond to calls for assistance, • Conduct a minimum of 20 intakes per a week, • Proactively report to the Homeless Outreach Supervisor all trends, relationships, and developments in the field., • Track activities and outcomes. Pay: $36,000.00 - $38,000.00 per year Benefits: • 401(k) matching, • Dental insurance, • Flexible spending account, • Health insurance, • Life insurance, • Paid time off, • Parental leave, • Referral program, • Retirement plan, • Tuition reimbursement, • 8-hour shift, • 10am -6pm , 11am -7pm, and some 9-5 workdays.

Job Description Job Title: Client Success Associate Reports to: Head of Account Services Date last edited: November 7, 2025 Position Summary: The Client Success Associate serves as a multi-disciplinary position skilled in complex client issues, successful activation, engaging non-processing accounts, and handling of delinquent accounts. This role demands high-level problem-solving, in-depth knowledge of account management processes, a proactive approach to researching variables, and a strong working knowledge of the terminals and gateways used in payment processing. The Client Success Associate excels at analyzing and resolving multi-layered client and process-related challenges. They work closely with internal teams, including IT, compliance, and senior leadership, to implement sustainable solutions, improve workflows, maintain accounts financially current, and prevent recurring issues. This role also plays a key part in mentoring lower-level activation specialists, refining activations protocols, and contributing to process optimization initiatives that enhance overall operational efficiency. Key Performance Areas & Key Performance Indicators: Activations: 40% • Oversees and facilitates the Activations Specialist(s) collaboration with IT, Sales, Shipping and Applications to track all onboarding activities, ensuring all required documentation, training, and initial setup processes are completed., • Understand client goals and workflows to continually assess the effectiveness of Myriad’s activation protocols and procedures ensuring that they align with client needs and ensure optimal usage of the Myriad’s products or services., • Review activations calls that occur monthly for constructive feedback and coaching opportunities., • Plan, schedule, create team trainings focused on strengthening client loyalty, boosting client confidence in our services, and fostering ongoing client commitment from point of installation. Delinquent / Non Processing Accounts: 25% • Work from the designated Monday boards to identify which accounts are in delinquent/ default/ blocked/ NSF status, or are not processing, and taking proactive steps to recover back balances and bring the account current, and/or get the actively processing., • Smooth handoff of any accounts who will be sent to collections., • Use of approved forms Account Management: 25% • Serve as the escalation point of contact for incoming phone calls, addressing client inquiries with professionalism and accuracy., • Ensure accurate, swift, and professional resolution of client tickets defined to reside within the Level Two Service Tier., • Provide back-up coverage when other Level II & Level III Specialists and Activations is out of the office. Metrics Tracking & Reporting: 10% • Maintain daily/weekly/monthly metrics of account activations, successful onboard, accounts that were identified at-risk and the actions taken to secure them., • Track trends and conduct root-cause analysis to identify any process issues that can be addressed in order to mitigate escalations in future clients and smooth out the client experience. Education: • Foundational Knowledge Execution – Demonstrates organizational awareness and initiative., • Advanced Issue Resolution – Investigates and resolves complex account discrepancies., • Service Management – Skilled in reviewing and prioritizing escalated tickets for efficient resolution., • Client Communication – Provides clear and professional updates to clients and departments., • Process Improvement – Identifies recurring issues and recommends workflow enhancements., • Reporting and Analysis – Generates reports and root-cause analyses for management insights., • Adaptability – Manages multiple priorities in a fast-paced environment. Communication Skills- Strong verbal communication to effectively manage phone interactions. Clear and concise written communication for email correspondence and ticket documentation. Attention to Detail -Ensures accuracy in issuing and documenting service tickets. Identifies errors or inconsistencies in account records or service requests. Problem-Solving Abilities -Quickly assesses and resolves account issues within the Level Three ART Service Tier. Escalates Level Three closure requests to the Account Resolution and Closure Specialist (ARC) appropriately while ensuring smooth handoffs. Organizational Skills- Manages multiple tasks effectively, including monitoring emails, handling calls, interacting with third parties and maintaining metrics. Prioritizes workload to meet deadlines and service level agreements (SLAs). Technical Proficiency- Skilled in using CRM systems, ticketing software, and email platforms. Comfortable generating and analyzing reports using basic data tools (e.g., Excel). Team Collaboration- Works collaboratively with team members to resolve issues and improve processes. Actively participates in team discussions, offering feedback and insights. Adaptability and Flexibility- Thrives in a fast-paced environment, responding promptly to changing priorities. Open to learning new systems, tools, and processes to enhance efficiency. Accountability and Initiative- Takes ownership of tasks and follows through to completion. Proactively identifies opportunities for process improvement or efficiency. Compliance Awareness- Understands and adheres to company policies and regulatory guidelines. Maintains confidentiality and security of sensitive client information. Employer reserves the right to change this job description at any time, should business needs arise.

A company is looking for an Engagement Specialist - Sales / Customer Service Rep (Remote).Key Responsibilities Educate clients about career transition services and connect them to appropriate resources Provide timely follow-up to client inquiries and manage expectations regarding next steps Meet

Job Description Job Description JOB TITLE: Housing Specialist FLSA: Non-Exempt DIVISION: Services REPORTS TO: Shelter Director LOCATION: College Point (Queens) SALARY: $45,000.00 -$ 50,000.00 SUMMARY: This position will work out of a 200+ bed men’s homeless shelter located in College Point, NY. The Housing Specialist is responsible for working with clients to identify suitable and permanent housing options. DUTIES & RESPONSIBILITIES: • Interfaces with the landlord and management companies to establish a working relationship, • Create and maintain a liaison with the DHS Housing Placement Unit, • Oversees landlord and management company compliance in meeting the established housing laws, building codes, and lease agreements, • Works in conjunction with Case Management to identify potential clients who are housing-ready, • Resolves crises or conflicts with landlords and management relationships, • Ensures uniformity in maintaining fair housing standards in securing apartments, • Develops and maintains a database of available housing options, • Works towards identifying new housing opportunities for clients through ongoing networks, • Prepares and/or coordinates reports and related information related to housing codes and compliance, • Informs Case Management staff of unit readiness and/or problems with the client maintaining units, • Prepare housing packages (HRAs 2010E Application, General Population Housing Packages, HUD VASH Application Process, HPD Section 8 Process, LINC IV, IV++, and V) and collaborate with Case Management staff in the preparation of psychosocial applications, assisting in the access to any necessary documents. EXPERIENCE, EDUCATION, AND SPECIAL REQUIREMENTS: Work experience should include, but is not limited to, negotiating lease agreements with landlords and/or real estate management companies, as well as providing housing for special needs populations. Knowledge of applicable state and city housing and disability laws and codes is essential. Must possess a valid driver’s license. Bilingual English/Spanish is a plus AGENCY PROFILE & EMPLOYEE EXPECTATIONS: Westhab is a prominent community development organization that provides housing and supportive services to more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hardworking professionals who are fully committed to our mission: Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and communities we have the privilege of serving deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE) OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA): The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions for workers by setting and enforcing standards, as well as providing training, outreach, education, and assistance. Westhab complies with all applicable OSHA standards, rules, and regulations, while also maintaining a workplace free from recognized serious hazards.

Forge Connections, Elevate Experiences: Become a Junior Customer Engagement Specialist at Atomic Promotions Inc.! Atomic Promotions Inc. , a rapidly growing marketing firm in Yonkers, drives direct outreach for top telecom brands. As the team behind Verizon, we bring fiber internet, TV, and phone services to customers, and we're hiring caring, customer-focused Customer Engagement Specialist - Entry Level to ensure a smooth and satisfying post-enrollment experience. As a Junior Customer Engagement Specialist, you can start a career in client relations with hands-on training and mentorship. The Customer Engagement Specialist will be the main contact for customers, addressing inquiries, resolving concerns, and building relationships. If you're patient, detail-oriented, and thrive in a client-focused role, the Junior Customer Engagement Specialist role is your chance to develop skills and advance in a supportive environment that values customer satisfaction. Who We Are At Atomic Promotions Inc. , we’re driven by a passion for outstanding client experiences and developing top-tier service talent. Based in White Plains, our collaborative, high-performance culture thrives on hands-on training, mentorship, and results—delivering real impact for partners like Verizon while building meaningful careers. What We Are About At Atomic Promotions Inc. , we bring energy and purpose to every customer interaction—connecting communities with fast, reliable Verizon services. Through personalized, ethical support after enrollment, we create meaningful experiences and lasting relationships, all while fostering a team culture that values growth, precision, and genuine care. What Will I Be Doing as a Junior Customer Engagement Specialist? * Serve as the primary point of contact for new and existing Verizon customers acquired through our direct campaigns. * Proactively engage with customers to address inquiries related to billing, service features, account management, and basic technical troubleshooting for services. * Clearly explain Verizon features, benefits, promotions, and account details in a concise and customer-friendly manner. * Resolve service issues efficiently and empathetically, striving for first-contact resolution to ensure high customer satisfaction. * Accurately document all customer interactions, inquiries, and resolutions within our client relationship management (CRM) systems. * Identify and escalate complex customer issues to appropriate Verizon technical support or specialized departments, ensuring proper follow-through. * Build strong, lasting client relationships by delivering exceptional service and acting as a trusted advisor for their Verizon needs. * Stay up-to-date on all Verizon product offerings, new promotions, and industry developments through continuous learning. * Contribute to improved service strategies by providing on-the-ground insights from client interactions and feedback. * Uphold a high standard of professionalism and brand representation for both Atomic Promotions Inc. and the Verizon brand in all client-facing engagements.

We’re looking for a Sales and Intake Specialist to join our Sales Team and deliver an exceptional client experience for both current and prospective clients. This role involves connecting with potential clients, learning about their needs, explaining our services and what sets Miller Law Group apa

Job Description Program: Sterling Community Center Location: White Plains, NY (Onsite & Mobile) Hours Per Week: 21 FLSA Status: Part Time, Non-Exempt Salary Range: $19 - $24/per hr Summary Description: The Recovery Specialist plays a pivotal role in supporting individuals on their journey to recovery from mental health challenges. This position involves providing personalized assistance, advocacy, and guidance to empower clients to achieve their goals and enhance their overall well-being. Responsibilities: • Engage with individuals receiving mental health services to build rapport and establish a trusting relationship., • Collaborate with clients to develop and implement personalized recovery plans., • Provide emotional support, encouragement, and crisis intervention as needed., • Facilitate individual and group sessions focused on skill-building, coping strategies, and goal setting., • Advocate for clients' needs and rights within the organization and in the community., • Collaborate with multidisciplinary teams to ensure coordinated and holistic care., • Assist clients in accessing and navigating community resources and support services., • Maintain accurate and confidential documentation of client interactions, progress, and setbacks., • Monitor and assess client progress in achieving recovery goals and adjust plans accordingly., • Participate in regular training and professional development opportunities. Competencies: • Empathy and compassion in working with individuals experiencing mental health challenges., • Excellent communication and active listening skills., • Knowledge of recovery-oriented principles and practices., • Crisis intervention and de-escalation skills., • Cultural competence and ability to work with a diverse client population., • Collaboration and teamwork in a multidisciplinary environment., • Strong organizational and time management skills., • Respect for confidentiality and ethical standards. Key Performance Indicators (KPIs): • Successful implementation and progress in individualized recovery plans., • Attendance and engagement in group sessions and activities., • Timely and accurate documentation of client interactions., • Collaboration and communication with multidisciplinary teams., • Reduction in crisis situations and improvement in coping skills., • Professional growth and development through ongoing training. Requirements: • Bachelor's degree in Psychology, Social Work, Counseling, or a related field., • Minimum of 2 years of experience in mental health or related roles., • Knowledge of recovery-oriented principles and trauma-informed care., • Certification as a Certified Recovery Peer Advocate (CRPA) is a plus., • Familiarity with community resources and support services., • Ability to work flexible hours based on client needs., • Commitment to ongoing professional development. Special Considerations: • Hours per week, reporting structure, and location are subject to change per program needs. Mandated Reporter: This is a Mandated Reporter position. The NYS Justice Center legislation defines anyone who has regular and substantial contact with any person with special needs as a “custodian” under the law and, therefore, a mandated reporter. You can be held liable by both the civil and criminal legal systems for intentionally failing to make a report. Greater Mental Health of New York is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Greater Mental Health of New York is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact the Human Resources Department.

Job Description JOB TITLE: CASE MANAGER DEPARTMENT: SERVICES REPORTS TO: DIRECTOR OF SOCIAL SERVICE FLSA: NON-EXEMPT LOCATION: MANHATTAN, NY SALARY: $40,000-$45,000 SUMMARY: The Case Manager assesses clients’ needs, plans a course of action, links clients to services, and monitors the progress of clients and residents in their program. The Case Manager ensures that clients receive appropriate information and referrals to obtain and maintain housing. DUTIES & RESPONSIBILITIES: • Conduct intake and assessment process to orient client to the program and develop individual service plan reflecting assessment needs and goals., • Meet weekly with the client to assist with the achievement of individual service plan goals., • Coordinate services with Housing Specialist, other staff, and external partners, • Provide advocacy for individual clients around entitlements and services., • Provide crisis intervention, aggressive and supportive counseling to strengthen clients’ ability to make appropriate life decisions., • Document case management activities in accordance with agency and funding source guidelines and procedures., • Complete Housing applications (both written and computer-generated) for clients based on their individual needs and functioning., • Achieve monthly placement quota, as assigned., • Facilitate workshops, groups, and escort clients as applicable., • Attend staff meetings and trainings to enhance skills that are related to the job function., • Must be able to work flexible, alternate schedules, which may include evening and weekend shifts., • Perform other related duties. EXPERIENCE, EDUCATION, AND SPECIAL REQUIREMENTS: Proof of education required. Bachelor's Degree preferred. At least 1 year of case management experience working with the homeless, mentally ill, substance abuse, and/or low-income populations. Bilingual a plus. Strong relationship-building skills required. Ability to work independently, but know when to raise issues with the supervisor. Excellent organizational and time management skills are necessary. Ability to effectively multitask and follow up on a timely basis. Strong PC skills required, including Word and Excel. AGENCY PROFILE & EMPLOYEE EXPECTATIONS: Westhab is a prominent community development organization, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard-working professionals who are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE) OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA): The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions to workers by setting and enforcing standards and by providing training, outreach, education and assistance. Westhab complies with all applicable OSHA standards, rules and regulations in addition to keeping our workplaces free of serious recognized hazards.

Job Description The Unaccompanied Children Program provides long term and transitional residential care and other supportive services to Unaccompanied Children (UC) who are under legal custody of the Federal Government. Working in collaboration with the federal Office of Refugee Resettlement, ORR, our program provides a safe and nurturing environment for youth in a Basic Shelter program located at our licensed residential facilities as well as a Transitional Foster Care program in foster homes in the Bronx, Brooklyn, Queens and Westchester. In all programs, we provide therapeutic, medical and educational services, as well as other supports that youth need to achieve success through an array of strength-based and targeted interventions as we link them with family members and/or other sponsors in the United States. We want all children we support to move forward with their lives and thrive. About the Role The Case Manager work directly on the reunification process of the child along other stakeholders as per ORR Policy and Regulations. The Case Manager ensure all the child needs (medical, legal, educational, and emotional,) are meet while in care. The caseload assigned as per ORR regulations is up to 8 cases per case manager. What You’ll Do · Case management responsibilities include all necessary tasks as required by the Federal Office of Refugee Resettlement. · Works closely with Unification Specialist (TPG) to ensure timely and safe reunification process for all minors in care abiding by ORR Field Guidance 24. · Develops and maintains contact with youth and their service providers for medical, social, educational, and other related service needs. · Follow up with legal service providers regarding the timely submission of any documentation or correspondence needed for the legal relief process. · Maintains professional and timely communication with stakeholders including , GDIT, Legal Service Provider, The Young Center, ICE regarding the child case. · Performs discharge and release functions to ensure that each youth has a safe, appropriate and prompt release plan. · Documents weekly client contacts and maintain case files up to date and audit ready in accordance with regulations. Ensure all ORR, OCFS, and Education mandates and requirements are met. · Works collaboratively with the Clinical Team in approaching each child’s case. · Ensure that home visits to foster parents occur, assessing for comfort and safety of the child and that all pertinent information is relayed appropriately to foster parents. · Participates and attends all required weekly staffing with GDIT/ORR and program related meetings. · Maintains knowledge of issues affecting UC and provide immediate support in tandem with clinical when needed. · Collaborate with all other POH departments and maintain closely communication to ensure a holistic approach to meeting the child needs. · Supports and participates in individual and group supervision. · Participates in the implementation of PBIS to promote and reinforce a positive social culture with all people supported and staff at POH. · Some evening and weekend hours as per ORR mandates. · Performs other duties as assigned. Your Qualifications · Bachelors in a Human Services field. · Minimum one year of experience in case management field (preferred). · Knowledge of child welfare and immigration-related legislation. · Excellent verbal, and written communication and organizational skills are essential. · Proficient in Microsoft Office suite, knowledge of MyEvolv recommended · Bilingual (English/Spanish) a must · Valid Driver's License with a clean driving record Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Supervisory Responsibility No Work Environment: Office/Field for foster home visits Position Type/Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday in office (, 4 days in office, 1 day remote) including assigned weekend coverage (remote). A few times a month, case managers might be assigned in advance a 2pm-10pm shift (remote) to ensure 7-day case management services as required by ORR. The office is located in Brooklyn, NY. Additional Requirements: · Authorized to work in the U.S. · Ability to travel to other Rising Ground sites if required for meetings or trainings. Equal Employment Opportunity Statement It is the policy of Rising Ground that the Agency wholly complies with equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.