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Job DescriptionAt Rowan, we are all about making ear piercing experiences a celebration full of joy! Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses – and celebration to every customer with our joyful approach to piercings and jewelry. Our priority is to offer a fun, celebratory, and safe ear piercing experience for everyone. When we say piercing for all, we mean it. Everybody is invited to this ear party! About This Role: Rowan's Piercing Studio Nurse, reporting to the Studio Manager, is dedicated to providing a safe, clean, and joyful ear-piercing experience. As a Rowan Nurse you will leverage your highly respected nursing skills and expertise to perform piercings with the utmost care and precision. Nurses are our skin-saving, infection-fighting, and customer-calming superheroes – essential skills that make Rowan’s signature clinical ear piercing services a true delight. Your role is all about building trust and excitement, turning each piercing into a fun and memorable milestone! What you’ll do:Customer Service: • Create magical and memorable customer experiences by combining top-notch clinical care with a celebratory atmosphere during each piercing session., • Ensure customer's safety and comfort and smooth flow of customer care., • Provide confident, clear, and professional communication with clients throughout their entire piercing experience., • Create a comforting atmosphere for customers, easing their concerns to ensure a relaxed and confident piercing experience., • Educate customers on aftercare, promoting Rowan's After Care to support healing and ensure their well-being., • Conduct a thorough ear evaluation to find the perfect earring placement and offer personalized styling advice., • Actively monitor the customer experience, quickly addressing and resolving any issues to maintain Rowan's clinical piercing standards., • Maintain a sterile and aseptic environment at the nurse station and on the procedure tray, ensuring all surfaces, instruments, and supplies are clean and properly sanitized to prevent contamination and promote customer safety., • Use your expert knowledge of skin care and infection control and prevention to provide professional and personalized piercing services. Studio Support:, • Collaborate with the Studio Manager to keep operations running smoothly and foster a joyful, celebratory atmosphere., • Flexibility to fill shifts as needed., • May mentor and train new nurses to uphold Rowan's Clinical Piercing Standards, including shadowing piercing services and observing customer interactions., • Stay attentive to anything that could impact the customer experience, and quickly report any issues to management while collaborating to resolve them.Inventory and Supplies:, • Ensure all piercing stations, including the nurse cart, mayo stand, and nurse nook, are always stocked with the necessary supplies and ready for any customer needs., • Ensure the safety and cleanliness of our services by sterilizing jewelry and needle piercing instruments.Studio Operations:, • Follow state, federal, and CDC guidelines closely to ensure a sanitary and safe piercing experience.Sales:, • Ensure high-quality performance to support key studio metrics, including revenue growth, efficiency in piercing services (e.g., piercings per hour), increasing average order value, and boosting sales., • Educate customers on Rowan After Care, and the benefits of bringing home an extra pair of hypoallergenic, non-piercing jewelry to promote healing.Reporting and Communication:, • Quickly address and escalate operational concerns, ensuring clear communication with management and team members to implement solutions efficiently.What you bring to the table:, • Required Certifications: Active RN or LPN/LVN License., • Professional and engaging customer care approach., • Warm, friendly, team player with an entrepreneurial spirit., • Excited to create celebratory, memorable experiences for our customers., • Skilled in providing both technical and non-technical information to customers and community members., • Interest in working in a retail environment with sales goals., • Obsessive attention to detail., • Availability to work a flexible schedule, including during peak times such as holidays and weekends., • Open to all experience levels; newly licensed nurses are welcome. Additional training in pediatrics and/or ear piercing is a plus., • Dedicated to delivering exceptional service and maintaining a safe, clean environment for every customer.Nurse Benefits & Perks:, • Compensation: $28-53 per hour, consisting of $28 an hour base wage plus an estimated $25 per hour in tips once fully trained!, • While Piercing Nurses keep 100% of earned tips, tips are customer-provided, are not guaranteed and can vary by location., • Ongoing training and career pathways to grow your nursing career at Rowan., • Paid accrued Vacation and Sick Time for full-time employees., • Medical/Dental/Vision Health Plans for full time employees., • Employee Assistance Program (EAP) Resources., • 401k and Roth IRA Plans., • Generous employee discounts on our amazing products and services!

Job DescriptionDescription: Under the direct supervision of the Site Manager and under a matrix system of supervision and guidance of the PCMH Care Coordinator (PCMH) and Director of Nursing, the Certified Medical Assistant (CMA) assists patients and their families in all aspects of their clinical interaction with their provider. The CMA is an integral part of the Care Team and ensures that all patients have optimal health outcomes. Duties and Responsibilities • Greet patient and family cordially at every visit, using cultural sensitivity and customer service skills. At end of visit, escort patient to check out and ensure that concerns and questions were addressed., • Assist providers within the patient care team with the care of patients including obtaining information on reason for visit, medical history, social history, family history, medications, allergies, vital signs, and others. Responsible for entering information into the electronic medical records, verifying accuracy and reviewing answers at subsequent visits., • Ask patients if they have recently seen another provider, received new medications or were recently in the hospital. Obtain and update record with this information and obtain discharge summaries and other information from the hospital interface., • Participate in Care Team meetings (i.e., huddles) to prepare for patient visits and anticipate needs., • Assist in providing translation if needed or obtaining access to language line if the provider indicates., • Maintain privacy and confidentiality of all patients by following HIPPA regulations and policies and procedures set for by the Zufall Health Center., • Remain present in the exam room during pelvic, breast, genital and rectal examinations. May remain in the exam room for other evaluations unless the provider indicates that there is no need. If that is the case, the MA will remain close to the examination area so as to be available should the provider need them., • Inform provider that patient is ready and review clinical information to expedite visit. Maintain doors to exam room closed while patient is waiting for provider., • Assist in the educational process during and after the visit, including translation of instructions, reviewing of materials, answering questions, and ensuring that all questions are addressed by provider., • Ensure that patient understands instructions and obtains a follow up appointment if indicated by the provider., • Participate in collaborative initiatives and PDSA’s as directed by PCMH, Director of Nursing, and Chief Medical Officer Specific Duties • Obtain vital signs including height, weight, blood pressure, temperature, pulse, respiration rate and pain scale at every visit unless not required by type of visit (e.g. PPD) or if provider does not require (e.g. infant checkups). Ensure that data is entered correctly and calculations for BMI (in adults) and BMI% and Head Circumference according to the growth chart (in children) are correct., • Have a watch with a second hand and a stethoscope when on duty to perform above tasks., • Verify data as above and repeat a blood pressure reading at the end of the interview using a manual cuff if the patient initially had an elevated blood pressure reading., • Follow standing orders for patients with diabetes, patients with hypertension, patients who present with burning on urination, patients who have a delayed menstrual period and others as developed by providers and approved by the Chief Medical Officer and Director of Nursing., • Obtain finger stick samples for glucose, hemoglobin, and hemoglobin A1C as per provider order or following standing orders. Obtain urine specimen for dip or pregnancy test per provider order or standing orders, and urine culture with clean catch technique per provider order. Obtain finger stick sample for rapid HIV test if trained to perform and as ordered by provider., • Inform the provider of results of all tests done in the examination room, chart controls and enter results in the EHR., • Successfully complete competencies for all in house tests done as per CLIS and NJ State Regulations., • Work with providers to determine whether visit is billable to state and if patient is eligible for referral to our contracted subspecialists., • Ensure that every room is clean and specimens are properly disposed of after every patient., • Ensure that, at the end of the day, examination rooms and other clinical areas are clean. Ensure that tables and chairs are wiped down and any equipment, such as the SPOT machines and any wall units are cleaned with antibacterial wipes., • Ensure that counters and exam tables are wiped down and free of dirt and other substances., • Ensure that in every exam room, drawers are stocked and locked when appropriate., • Enter medications into the EHR, listing prescription medications first, followed by over-the-counter medications and supplements., • Assist the provider in recording medications given from the center’s stock by entering date of dispensing, patient’s name, medication name, lot number and expiration date, followed by the provider’s initials. Ensure that medications that have a cost are paid for by the patient before these are given out., • Assist provider in administering ordered vaccines by preparing vaccine in appropriate syringe and in the appropriate amount and made ready for verification by provider prior to administration. Administer as per Certification, as per training and as per provider., • Assist in obtaining labs from fax administrator and attach hard copies to patient documents if needed., • Assist with completion of forms, insurance referrals (to be sent to Referral Specialist if patent has insurance and requires pre-authorization), notes for work or school and other paperwork., • Provide PCMH with a list of supplies as soon as it is noted that the last box of the item has been opened and in use., • Check supplies in all exam rooms daily, check stock in storage areas weekly, and complete list of needed supplies on a daily basis as needed., • Perform other related duties as assigned by the PCMH or Site Administrator and the Director of Nursing., • Participate in annual competencies for the following, but not limited to: translation, vital signs and measurements, doing TB skin tests, all waived POC lab tests, infection prevention and control, sterilization process and instrument preparation, OSHA, immunization administration and reconciliation, standing orders, medical waste management, patient preparation for the visit, cultural competency and customer service. Additional Duties as CMA I with EKG Certification • All duties listed above under Duties and Responsibilities., • Perform EKG when ordered by provider following proper technique, making sure privacy is maintained, documenting client name, date of birth and date done on the EKG. A person complaining of chest pain is to be evaluated by the provider first before obtaining the EKG. The CMA is to have the EKG available in case the provider requests one. Additional Duties as CMA I with Phlebotomy Certification • All duties listed above under Duties and Responsibilities., • Perform phlebotomies as per provider orders and according to standard procedure and using aseptic technique. Before blood draw, verify two sources of identification by asking the patient his or her name and his or her date of birth and verifying the order. Additional Duties as CMA II • All duties listed above, including Additional Duties as CMA I with EKG Certification and Additional Duties as CMA I with Phlebotomy Certification. Requirements: • Minimum High School Diploma or GED, • Have current certification as a Medical Assistant, • Have current certification for EKG, Phlebotomy and BLS, • Minimum 6 months experience in clinical/medical setting, or at least 120 hours of externship experience

Job Description Join BoldAge PACE and Make a Difference! Why work with us? • A People First Environment: We make what is important to those we serve important to us., • Make an Impact: Enhance the quality of life for seniors., • Professional Growth: Access to training and career development. Competitive Compensation: • Medical/Dental, • Flex Time Off, • 401K with Match*, • Life Insurance, • Tuition Reimbursement, • Flexible Spending Account, • Employee Assistance Program BE PART OF OUR MISSION! Are you passionate about helping older adults live meaningful, independent lives at home with grace and dignity? BoldAge PACE is an all-inclusive program of care, personalized to meet the individual health and well-being needs of our participants. Our approach is simple: We listen to our participants and their caregivers to truly understand their needs and desires. Director of Clinical Education and IDT Excellence REMOTE The Director of Clinical Education and IDT Excellence is responsible for designing, implementing, and continuously improving interdisciplinary training and readiness programs that support safe, compliant, high-quality participant care across the PACE model. This role combines expertise in adult learning, EMR training, interdisciplinary education, regulatory readiness, and performance improvement. The person in this role leads development of training experiences for all IDT team members, supports preceptor oversight across disciplines, tracks and trends training completion and learning needs, and partners with leadership to address survey findings, audit opportunities, workflow gaps, and care delivery risks through targeted education. This position plays a key role in strengthening staff readiness, documentation quality, critical thinking, and consistent interdisciplinary practice across settings. DUTIES AND RESPONSIBILITIES: Program Design & Delivery • Design, develop, implement, and maintain engaging training programs for BoldAge PACE interdisciplinary team members across multiple disciplines and job roles., • Create learning experiences that support critical thinking, practical application, and role-based decision-making in the PACE environment., • Develop and maintain education for the following core topics:, • Foundations of the PACE Model, • Documentation Excellence in PACE in CareHub EMR, • Risk Identification & Intervention Decisions, • Behavioral Health & Dementia Care, • Regulatory & Audit Readiness, • IDT Operations & Decision-Making, • Service Determination Requests (SDRs), Grievances & Appeals, • Care Across Settings (Home, Center, Hospital, SNF), • Medication Management in PACE, • Mobility, Falls, and Functional Decline, • Participant Experience & Customer Service, • Transitions, Disenrollment & End-of-Life, • Clinical skill review via Lippincott, • Partner with operational, clinical, quality, and center leadership to identify learning needs and align training priorities with organizational goals., • Create education plans and reinforcement strategies in response to survey results, audit findings, documentation trends, compliance concerns, and operational performance gaps., • Lead or coordinate EMR-related training with emphasis on documentation quality, workflow accuracy, interdisciplinary communication, and participant-centered care planning., • Support teams in understanding how documentation reflects assessment, interventions, team decisions, participant risk, and regulatory expectations., • Oversee the preceptor structure for IDT roles, including expectations, support, consistency, and role readiness processes., • Collaborate with local leaders and preceptors to strengthen onboarding, transition support, and ongoing development for new and existing staff., • Track, monitor, and trend training completion, training gaps, role readiness needs, and reinforcement opportunities., • Maintain organized systems for training assignments, completion data, participation tracking, and follow-up actions., • Provide leadership with regular updates, summaries, and recommendations related to training completion, trends, barriers, and education priorities., • Evaluate effectiveness of training programs and revise content based on feedback, observed needs, audit findings, and operational changes., • Facilitate live, virtual, recorded, and blended learning experiences as needed., • May provide oversight, structure, and guidance for preceptors supporting IDT roles., • May coordinate training-related responsibilities across subject matter experts, department leaders, and local site-based trainers., • Does not typically have direct people management responsibility unless otherwise assigned. EXPERIENCE AND EDUCATION: Required: • Bachelor’s degree in healthcare, nursing, education, health administration, social work, therapy, organizational development, or a related field; equivalent combination of education and experience may be considered., • Experience designing and delivering adult learning programs for healthcare staff., • Experience creating training to address survey findings, audit findings, documentation concerns, or quality/performance gaps., • Experience training staff on EMR workflows and documentation expectations., • Demonstrated ability to lead education across multiple disciplines, job roles, and experience levels., • Strong critical thinking and problem-solving skills., • Experience interacting with leadership teams and translating identified needs into actionable education plans., • Strong facilitation, presentation, written communication, and organizational skills., • Experience in PACE, geriatrics, managed care, home-based care, post-acute care, or other interdisciplinary healthcare models., • Experience supporting or overseeing preceptor programs, onboarding programs, or competency-readiness structures., • Experience with CareHub EMR or similar electronic medical record systems., • Experience using Lippincott or similar clinical education platforms., • Clinical licensure or prior clinical practice experience preferred., • Must have reliable transportation, a valid driver's license, and the minimum state required liability auto insurance., • Be medically cleared for communicable diseases and have all immunizations up to date before engaging in direct participant contact., • Employment with BoldAge PACE is contingent upon successful completion of post-offer pre-employment screening and verification processes. BoldAge PACE provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. • Match begins after one year of employment Remote, Days

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