Claims Associate
hace 5 días
New York
Job Description FlatRate Moving® is seeking an experienced and detail orientated Claims Associate to join our Customer Service & Claims Department. Responsibilities include but are not limited to: • Investigate, negotiate and settle routine and moderate claims over the phone or mail;, • Provide exceptional and timely service which ensures prompt and fair settlement of claims in accordance to company policies and guidelines;, • Review and interpret all pertinent documents;, • Evaluate each claim assigned and conduct investigation(s) when necessary;, • Maintain proper files for claims by collecting and organizing all relevant documents; and set up new claims using company software;, • Complete company reports as required; and, • Work closely with other department(s) to quickly resolve claims and issues. Requirements: • Excellent computer skills using computer software including Microsoft Office products and other pertinent software(s);, • 2-3 years experience in the claims/customer services field;, • Excellent communication skills (written and verbally) and telephone skills;, • Negotiation and problem-solving skills; and, • Ability to work independently and in a team environment;Company DescriptionFlatRate Moving is a high-end, national moving company with offices in major cities throughout the US: New York, Los Angeles, San Francisco and Miami. In addition to our residential clients, we also cater to commercial, international and military clients.FlatRate Moving is a high-end, national moving company with offices in major cities throughout the US: New York, Los Angeles, San Francisco and Miami. In addition to our residential clients, we also cater to commercial, international and military clients.