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Customer service phone jobs in Carteret, New JerseyCreate job alerts

  • Retail Sales Associate (Bilingual Spanish/English)
    Retail Sales Associate (Bilingual Spanish/English)
    4 days ago
    Full-time
    Elizabethport, Elizabeth

    Overview We are seeking a friendly and motivated Retail Sales Associate to join our team. This role is essential in providing exceptional customer service, promoting our products, and ensuring the smooth operation of the sales floor. The ideal candidate will have strong communication skills, retail experience, and a passion for helping customers find the right products. Bilingual abilities and prior supervisory experience are a plus, but not required. This position offers an engaging environment where you can develop your sales and customer service skills while contributing to a positive shopping experience. Duties • Greet customers warmly and assist them with their shopping needs, • Operate POS systems efficiently for sales transactions, returns, and exchanges, • Conduct product demos to educate customers about features and benefits, • Upsell products and accessories to maximize sales opportunities, • Maintain attractive merchandise displays through merchandising and stock replenishment, • Stock shelves and organize products to ensure an inviting shopping environment, • Handle cashiering duties including cash handling and basic retail math calculations, • Provide excellent customer service by addressing questions and resolving issues promptly, • Assist with inventory management, including stocking and inventory counts, • Maintain phone etiquette when interacting with customers over the phone, • Previous retail sales experience preferred, especially in grocery or similar stores, • Familiarity with POS systems, cashiering, and retail math calculations, • Strong communication skills, including bilingual abilities are advantageous, • Experience with product demos, upselling, and merchandising techniques preferred, • Excellent customer service skills with a friendly attitude, • Ability to handle cash handling responsibilities accurately, • Basic math skills necessary for transactions and inventory management, • Proven ability to work well in a team environment and independently when needed, • Prior supervising experience is a plus but not mandatory

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  • Business Development Consultant
    Business Development Consultant
    5 days ago
    Full-time
    Elizabeth

    BDC Representative (English/Spanish) – In-Person Monday through Saturday · 10am to 5pm Location: Elizabeth, NJ Overview We are seeking an energetic, customer-focused BDC Representative to join our used car dealership team in person. The BDC Rep will be responsible for handling inbound leads, making outbound calls, setting appointments, and building relationships with potential customers to drive traffic to the dealership and support sales. Key Responsibilities: • Handle inbound phone calls, internet leads, and chat inquiries from potential customers., • Make outbound calls to follow up with internet leads, past customers, and unsold showroom traffic., • Set and confirm appointments for the sales team., • Maintain excellent product knowledge of available vehicles, specials, and financing options., • Enter and update customer information in the CRM system., • Send professional email/text follow-ups to increase appointment show rates., • Provide a positive first impression of the dealership through excellent communication., • Meet or exceed weekly/monthly goals for calls, appointments, and leads., • Work closely with the sales team and management to ensure a smooth handoff of customers. Qualifications • Prior experience in automotive BDC, call center, or customer service preferred., • Strong verbal and written communication skills in English (Spanish bilingual is a must)., • Comfortable making high-volume outbound calls daily., • Basic computer and CRM proficiency., • Positive attitude, strong work ethic, and ability to work in person as part of a team in a fast-paced dealership., • Reliable transportation to our Elizabeth, NJ location., • Ability to handle rejection professionally and remain motivated. Compensation • Base salary + performance bonuses based on appointments shown/sold., • Opportunities for career growth within the dealership.

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  • Enrollment & Customer Experience Coordinator
    Enrollment & Customer Experience Coordinator
    24 days ago
    Full-time
    Roselle Park

    Job Title: Enrollment & Customer Experience Coordinator Location: Fusion Dance Centre Reports To: Studio Director / Operations Manager Employment Type: Full-Time (may include evenings & weekends) Position Overview The Enrollment & Customer Experience Coordinator is the primary point of contact for new and returning students and families. This role is responsible for managing the enrollment process, delivering exceptional customer service, and ensuring a positive experience that reflects Fusion Dance Centre’s values of creativity, community, and excellence. Key Responsibilities 1. Enrollment Management • Respond to inquiries regarding class schedules, pricing, and program offerings., • Guide new students and families through the enrollment and registration process., • Manage re-enrollments, waitlists, and class placements., • Maintain accurate student records and class rosters using the studio management system., • Track incoming leads and follow up to maximize enrollment growth and retention. 2. Customer Experience & Communication • Welcome students and parents warmly in person and via phone/email., • Provide clear, professional communication about studio updates, policies, and events., • Address concerns or questions promptly, escalating when necessary., • Help create a supportive, friendly, and family-oriented studio environment. 3. Front Desk & Administrative Support • Manage daily front desk operations during class hours., • Process payments, billing inquiries, and account updates., • Assist with recital preparations, workshops, and studio events., • Coordinate with instructors and staff to ensure smooth class flow., • Maintain cleanliness and organization of the lobby and reception area. 4. Marketing & Engagement Support • Assist with social media posts, email newsletters, and promotional materials., • Support open houses, trial classes, and community events to attract new students., • Collect and track customer feedback to improve services and programs. Qualifications • Associate’s or Bachelor’s degree preferred (Business, Communications, Marketing, or related field)., • Previous customer service, sales, or administrative experience required; performing arts or fitness environment is a plus., • Strong communication, interpersonal, and problem-solving skills., • Detail-oriented with excellent organizational and multitasking abilities., • Proficiency in Microsoft Office, Google Workspace, and CRM/studio management systems (e.g., Jackrabbit, MindBody)., • Positive, friendly attitude and a genuine interest in dance and community culture. Work Schedule • Must be available during studio operating hours, including afternoons, evenings, and select weekends. Compensation & Benefits • Competitive salary based on experience., • Employee discounts or complimentary studio classes., • Opportunity for growth within the studio’s administrative and customer service team.

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  • Wellness Studio Sales Manager
    Wellness Studio Sales Manager
    1 month ago
    $20–$25 hourly
    Full-time
    Fanwood

    POSITION: The Sales Manager is responsible for overseeing the designated studio(s) to ensure the studio is set-up for sales and marketing success. He/she will also ensure that the studio is well-maintained and that customer service standards are upheld to beem® standards. He/she will oversee all aspects of studio functionality including the above, as well as Operations, and the direct supervision of Wellness Sales Associates. He/she must have strong customer service skills, knowledge of PC/Mac computers, able to communicate in an effective and efficient way, be team-oriented, and have a drive and passion for sales, goals, and service. JOB REQUIREMENTS: • 2+ years of sales and/or fitness/health/wellness sales experience, • Proven experience in initiating, nurturing, establishing strong B2B partnerships, • Proven experience in generating new leads, • Prove experience in following up on leads and converting into new sales, • Confident in generating personal sales, as well as training Wellness Sales Associates in sales, • Ability to manage and drive all revenue streams: memberships, packages, and retail, • Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email, • Strong customer service skills, • Experience supervising people successfully, • Ability to excel in a fast changing, diverse environment, • Ability to assess KPI’s, and recognize areas of improvement and make changes using good judgement, • Solid writing and grammar skills, • Highly organized, proficient in data management, ability to prioritize and meet deadlines, • Professional, punctual, reliable and neat, • Strong attention to detail and accuracy, • Trustworthy and ability to handle confidential information, • Ability to work harmoniously with co-workers, clients and the general public, • Ability to stay calm at all times and act respectfully and professionally, even with customers who may become angry or raise their voices, • Proficient with computers and Studio software DUTIES • Create and execute ongoing marketing plan based on studio needs with a focus on new client acquisition, activation, retention and loyalty, • Lead Generation including, but not limited to: B2B networking and partnerships, organic grassroots marketing set-up, organic lead generation from everyday interaction, • Membership Sales including but not limited to: in-person, over the phone, online, • Retention: implementing proven process to encourage usage and retain members for as long as possible, • Manage and grow all revenue streams including Memberships and Retail, • Recruit, hire, train, supervise, coach, mentor all studio staff, • Management of digital communications including but not limited to: social media, email campaigns, text campaigns, etc., • Manage maintenance issues, inventory and cleaning, • Manage studio budget, spending, and reporting, • Participate in studio, regional and company-wide meetings and trainings as needed, • Work closely with Studio Owner and beem® Corporate Sales team to ensure health and profitability of the studio PHYSICAL REQUIREMENTS • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Employee must be able to work hours that may exceed 8 hours per day and/or 40 hours per week including nights and weekends, especially during peak activity periods., • May be required to sit or stand for up to four+ hours at a time. May be required to reach with hands and arms. Must be able to bend, lift, kneel, and drive a car. This job requires the person to climb up and down flights of stairs as elevators are not present at all locations. May be asked to occasionally lift up to 30 pounds., • Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and the ability to adjust and focus, • Must be able to effectively hear in person and via telephone

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  • Bdc management
    Bdc management
    2 months ago
    $50000–$150000 yearly
    Full-time
    Elizabeth

    We are seeking a motivated and dynamic Business Development Center Representative to join our team. This role is essential in driving our sales initiatives and enhancing customer engagement through effective communication and relationship-building strategies. The ideal candidate will possess strong sales skills, a customer-centric approach, and the ability to thrive in a fast-paced environment. Responsibilities Engage with potential customers through outbound calls and follow-up communications to generate leads and drive sales. Utilize CRM software to manage the sales pipeline effectively and track customer interactions. Conduct negotiations with clients to close deals, ensuring a high level of customer satisfaction throughout the process. Support high-end sales initiatives by upselling products and services tailored to customer needs. Collaborate with the sales team to develop strategies for improving sales performance and achieving targets. Maintain accurate inventory control and management to ensure product availability aligns with customer demand. Provide exceptional customer service by addressing inquiries, resolving issues, and fostering long-term relationships. Conduct public speaking engagements or presentations as needed to promote products or services. Assist in marketing efforts by contributing ideas for campaigns that enhance brand visibility and attract new customers. Requirements Proven experience in outside sales, B2B sales, or retail sales with a strong understanding of the sales process. Excellent negotiation skills with a track record of closing deals successfully. Familiarity with CRM software for managing customer relationships and tracking sales activities. Bilingual or multilingual capabilities are highly desirable for engaging diverse clientele. Strong organizational skills with the ability to manage multiple tasks efficiently. Effective communication skills, both verbal and written, with an emphasis on phone etiquette during outbound calls. Experience in automobile sales or dealership environments is a plus. Knowledge of retail math and inventory management principles is beneficial. A proactive approach to cold calling and lead generation activities. Ability to work collaboratively within a team while also being self-motivated. Join us as we strive for excellence in business development while fostering an environment that encourages growth, innovation, and success. Job Type: Full-time Ability to Commute: Plainfield, NJ 07063 (Required) Ability to Relocate: Elizabeth NJ: Relocate before starting work (Required) Work Location: In person

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