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Job DescriptionAbout the Role:Pop-A-Lock is looking for a skilled and reliable Emergency Roadside Assistance Mechanic to join our team as an Independent Contractor in Brooklyn, NY. This is a fantastic opportunity to be your own boss while helping drivers in need — when it matters most. If you thrive in fast-paced, on-the-go environments and love solving problems on the spot, we want to hear from you! Responsibilities: • Respond promptly to emergency roadside assistance calls throughout the Brooklyn, NY service area, • Perform on-site vehicle services including jump starts, tire changes, fuel delivery, and lockouts, • Communicate professionally with dispatchers and customers regarding ETA and service status, • Maintain accurate service records and documentation for each job completed, • Ensure all tools, equipment, and service vehicle are properly maintained and road-ready, • Uphold Pop-A-Lock's standards for customer service and safety protocolsRequirements:, • Proven experience as an automotive mechanic or roadside assistance technician, • Strong knowledge of emergency roadside procedures, • Valid driver's license with a clean driving record, • Must have reliable transportation and basic tools/equipment for roadside service, • Ability to work flexible hours, including nights, weekends., • Excellent communication and customer service skills, • Self-motivated, dependable, and able to work independently as a contractor, • Android Phone (No iphones, our app only works on Android.About Us:Pop-A-Lock is a nationally recognized and trusted provider of roadside assistance, locksmith, and automotive services with decades of experience serving communities across the country. Customers love us for our fast response times, professional technicians, and commitment to getting them back on the road with a smile. As an independent contractor with Pop-A-Lock, you'll enjoy the freedom and flexibility of running your own schedule while being backed by a brand that people trust.

Vice President of Sales – Intermodal Logistics \n Department: Sales & Business Development \n Reports To: President / Chief Executive Officer \n Location: This role can be based in NYC, Newark, NJ, Pennsylvania or Greater Boston. \n Employment Type: Full-Time, Executive Leadership \n Position Summary \n The Vice President of Sales is responsible for developing and executing the company’s sales strategy to drive revenue growth, expand market share, improve profitability, and strengthen customer relationships across the intermodal logistics and transportation sector. \n \n This executive will lead the sales organization in identifying new business opportunities, acquiring strategic accounts, expanding existing customer relationships, and developing solutions that integrate rail, drayage, truckload, transload, warehousing, and other supply chain services. \n The ideal candidate is a results-driven commercial leader with extensive experience in intermodal transportation, third-party logistics (3PL), freight brokerage, or transportation management. This individual will combine strategic vision with hands-on sales leadership, a strong industry network, and a proven ability to build high-performing sales teams while delivering profitable growth. \n \n Additional Benefits: \n\n • Strong commission plan with no cap in place\n, • Car allowance\n, • Cell phone stipend\n\n \n Key Responsibilities \n Sales Strategy & Revenue Growth \n\n • Develop and implement the company’s sales strategy, annual revenue plan, and long-term commercial growth objectives.\n, • Establish sales targets, performance metrics, and accountability standards for the sales organization.\n, • Identify new markets, customer segments, trade lanes, and service opportunities to expand the company’s market presence.\n, • Drive new customer acquisition while increasing revenue and share of wallet within existing accounts.\n, • Develop strategic sales initiatives that improve revenue quality, gross profit, and overall customer profitability.\n\n Business Development & Strategic Accounts \n\n • Personally lead high-value sales opportunities, complex contract negotiations, and strategic customer relationships.\n, • Build relationships with shippers, beneficial cargo owners (BCOs), manufacturers, retailers, distributors, freight forwarders, and other logistics partners.\n, • Identify and pursue opportunities for intermodal conversion from over-the-road transportation to rail-integrated solutions.\n, • Develop customized transportation solutions incorporating rail, drayage, transload, truckload, and complementary logistics services.\n, • Lead RFP and bid activity, pricing strategy, contract development, and customer implementation in partnership with operations and finance.\n, • Establish strategic partnerships with railroads, motor carriers, equipment providers, and other transportation service partners.\n\n Sales Leadership & Team Development \n\n • Recruit, develop, mentor, and retain a high-performing sales organization.\n, • Establish sales territories, account assignments, compensation plans, commission structures, and incentive programs.\n, • Implement disciplined sales processes, pipeline management, forecasting, and CRM utilization.\n, • Conduct regular sales reviews, coaching sessions, and performance evaluations.\n, • Build a culture of accountability, collaboration, customer focus, and continuous improvement.\n\n Pricing, Profitability & Commercial Execution \n\n • Partner with operations and finance to develop competitive pricing strategies that support target margins.\n, • Evaluate customer profitability, transportation costs, capacity requirements, and service commitments.\n, • Balance volume growth with contribution margin, operational capacity, and service performance.\n, • Develop strategies to improve pricing discipline, reduce unprofitable freight, and increase customer lifetime value.\n, • Monitor market conditions, rail service trends, fuel costs, capacity availability, and competitive activity to inform commercial decisions.\n\n Cross-Functional Leadership \n\n • Collaborate with operations, customer service, finance, procurement, and executive leadership to ensure alignment between sales commitments and operational capabilities.\n, • Support customer onboarding, implementation, service reviews, and account retention initiatives.\n, • Resolve escalated commercial issues and develop recovery plans for at-risk accounts.\n, • Provide executive leadership with accurate forecasts, market intelligence, competitive insights, and growth recommendations.\n, • Ensure sales commitments align with service standards, contractual obligations, and company profitability objectives.\n\n Qualifications & Experience \n\n • 10+ years of progressive sales or business development experience in intermodal transportation, logistics, freight brokerage, or related transportation services.\n, • 5+ years of sales leadership or commercial management experience, preferably leading a multi-person sales organization.\n, • Demonstrated success generating new business, winning strategic accounts, and achieving revenue and gross profit targets.\n, • Strong understanding of intermodal transportation, including rail networks, drayage, container and chassis utilization, transload, and related transportation services.\n, • Established relationships with shippers, BCOs, manufacturers, retailers, or other significant freight customers.\n, • Experience negotiating transportation contracts, managing RFPs, developing pricing\n, • The ability to travel 50% (inclusive of regional day travel and sometimes overnight)\n\n

MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day. POSITION OVERVIEW The Health and Recovery Plan (HARP) Care Manager develops, facilitates, and communicates a plan of care in partnership with the member, his/her assigned Health Home, primary caregiver, the primary and attending physicians, and various Behavioral Health and/or Substance Use Disorder providers. In partnership with these parties, the HARP Care Manager assesses, plans, facilitates, and advocates for options and services to meet a HARP member’s complex health needs through communication and available resources. In addition, the HARP Care Manager is responsible for scheduling aftercare follow-up for members discharging from an acute behavioral health inpatient setting. This position ensures that members have a scheduled appointment in place, completes follow-up and reminder call to member and follows up with providers to ensure member’s compliance with aftercare. This position requires that all case management activities will be performed in field via community and facilities outreach. This position is 100% field based. 9:00AM - 5:00PM • Clinically assess members for acute behavioral and physical health needs. Generating referrals to providers, community-based resources, and appropriate services and other resources to assist in goal achievement., • Conduct Utilization Review for designated Case Management members for some diversionary levels of care. (CORE/HCBS, ACT)., • Expected to meet with members in their homes, shelters, other residential settings, at community agencies, hospital inpatient units and/or day hospital programs., • Conduct initial and ongoing Behavioral Health clinical assessments., • Develop a formal plan of care for all services needed for the HARP member. Notify physicians for any changes in member’s plan of care., • Assists members and providers in accessing post-discharge aftercare related appointments. Works with inpatient facility team to identify appropriate follow-up care for CORE and HARP BH members., • Responsible for outreaching members regarding adhering to 7-day follow up appointment to offer a 30-day appointment as part of HEDIS measures, • Responsible for mailing discharge aftercare letters with a list of referrals to members not reached by phone., • Collaborate timely follow up with assigned nurses for clinical updates to plans of care., • Document IDT care coordination notes between both internal MetroPlusHealth staff and external Health Home/CMA workers., • Review and Approve submitted Health Home Plans of Care and ensure that CMA’s are conducting timely annual assessments. Review and approve CORE/HCBS requests; educating CMA workers about PROS and IOP options for members who opt out of receiving CORE/HCBS., • Assist providers with achieving pay for performance goals and examine the feasibility of Value Based Payment with high volume providers for HARP line of business., • Educate providers on medication and treatment compliance while also promoting the use of Long Acting Injectables., • Enlist existing provider network in promoting first episode psychosis treatment., • Educate providers to alternate treatment services being promoted by Health + Hospitals in lieu of Inpatient Detox Attends and prepares for bi-Weekly Interdisciplinary Care Team (ICT) meetings which will feature newly enrolled, frequently admitted, high utilizing at risk HARP members., • Attends and prepares for bi-Weekly Interdisciplinary Care Team (ICT) meetings which will feature newly enrolled, frequently admitted, high utilizing at risk HARP members., • Oversee the coordination and delivery of comprehensive, quality healthcare and services for all members requiring care management in a cost-effective manner., • Evaluate housing needs appropriately and assist with housing application process. Collaborating timely with MetroPlusHealth internal housing team for supportive assistance., • Assist members with the coordination of services from various settings as appropriate. Including facilitating discharge from acute setting and alternate settings., • Provides Care Coordination throughout the continuum of care., • Optimizes both the quality of care and the quality of life for the MetroPlusHealth members. Identifies members appropriate for specialty programs., • Documents in a comprehensive manner to ensure that all goals, interventions, and care coordination activities for each member in DCMS (EMR) system, and other applicable software programs, are complaint with professional standards and regulatory guidelines., • Contributes to MetroPlusHealth corporate goals through ongoing execution of member care plans and member goal achievement., • Performs other appropriate HARP Behavioral Health duties and participates in other special projects as assigned, including, but not limited to, audit review and preparation, quality improvement, community health education, facility/provider relations and marketing activities., • Master’s Degree required, • Overall, 3-5 years of Behavioral Health (Serious Mental Illness & Substance Use Disorder) experience in a managed care and or in a Psychiatric Hospital Inpatient and/or Outpatient experience with both case and utilization management., • One-year HARP experience preferred., • Field based Case Management Experience within the Integrated Collaborative Care Model Approach, • Experience with chronic condition management, particularly Diabetes, HIV, Heart Disease, Pharmacy, Psyckes, E-Paces, HCS (UAS) MAPP, CORE/HCBS, Microsoft Teams Video knowledge, • Strong interpersonal and assessment skills, the ability to remain calm and poised with challenging members who often present as in a constant state of crisis., • Previous history of conducting home visits to members as well as assessing them bedside during an inpatient hospitalization or at their long-term Substance Abuse Residential setting., • Medical Background & Bilingual preferred., • Previous Quality Management liaison experience with hospitals and other large volume providers to address cost. as well as HEDIS/QARR quality performance, preferred. Licensure and/or Certification Required: • A valid license and current registration to practice as a Licensed Mental Health Counselor (LMHC), Licensed Marriage and Family Therapist (LMFT), Licensed Master Social Worker (LMSW), or Licensed Clinical Social Worker (LCSW) issued by the New York State Education Department (NYSED) is required. Professional Competencies • Integrity and Trust, • Teamwork and Problem-Solving Attitude, • Customer Service Member FIRST Focus, • Superior Technical Computer skills (Microsoft Office, DCMS, Teams Video Application), • Clear and Concise Written/Oral Communications, • Exceptional Organizational and Communication Skills. #LI-Field #MPH50

MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day. POSITION OVERVIEW The Health and Recovery Plan (HARP) Care Manager develops, facilitates, and communicates a plan of care in partnership with the member, his/her assigned Health Home, primary caregiver, the primary and attending physicians, and various Behavioral Health and/or Substance Use Disorder providers. In partnership with these parties, the HARP Care Manager assesses, plans, facilitates, and advocates for options and services to meet a HARP member’s complex health needs through communication and available resources. In addition, the HARP Care Manager is responsible for scheduling aftercare follow-up for members discharging from an acute behavioral health inpatient setting. This position ensures that members have a scheduled appointment in place, completes follow-up and reminder call to member and follows up with providers to ensure member’s compliance with aftercare. This position requires that all case management activities will be performed in field via community and facilities outreach. This position is 100% field based. 9:00AM - 5:00PM • Clinically assess members for acute behavioral and physical health needs. Generating referrals to providers, community-based resources, and appropriate services and other resources to assist in goal achievement., • Conduct Utilization Review for designated Case Management members for some diversionary levels of care. (CORE/HCBS, ACT)., • Expected to meet with members in their homes, shelters, other residential settings, at community agencies, hospital inpatient units and/or day hospital programs., • Conduct initial and ongoing Behavioral Health clinical assessments., • Develop a formal plan of care for all services needed for the HARP member. Notify physicians for any changes in member’s plan of care., • Assists members and providers in accessing post-discharge aftercare related appointments. Works with inpatient facility team to identify appropriate follow-up care for CORE and HARP BH members., • Responsible for outreaching members regarding adhering to 7-day follow up appointment to offer a 30-day appointment as part of HEDIS measures, • Responsible for mailing discharge aftercare letters with a list of referrals to members not reached by phone., • Collaborate timely follow up with assigned nurses for clinical updates to plans of care., • Document IDT care coordination notes between both internal MetroPlusHealth staff and external Health Home/CMA workers., • Review and Approve submitted Health Home Plans of Care and ensure that CMA’s are conducting timely annual assessments. Review and approve CORE/HCBS requests; educating CMA workers about PROS and IOP options for members who opt out of receiving CORE/HCBS., • Assist providers with achieving pay for performance goals and examine the feasibility of Value Based Payment with high volume providers for HARP line of business., • Educate providers on medication and treatment compliance while also promoting the use of Long Acting Injectables., • Enlist existing provider network in promoting first episode psychosis treatment., • Educate providers to alternate treatment services being promoted by Health + Hospitals in lieu of Inpatient Detox Attends and prepares for bi-Weekly Interdisciplinary Care Team (ICT) meetings which will feature newly enrolled, frequently admitted, high utilizing at risk HARP members., • Attends and prepares for bi-Weekly Interdisciplinary Care Team (ICT) meetings which will feature newly enrolled, frequently admitted, high utilizing at risk HARP members., • Oversee the coordination and delivery of comprehensive, quality healthcare and services for all members requiring care management in a cost-effective manner., • Evaluate housing needs appropriately and assist with housing application process. Collaborating timely with MetroPlusHealth internal housing team for supportive assistance., • Assist members with the coordination of services from various settings as appropriate. Including facilitating discharge from acute setting and alternate settings., • Provides Care Coordination throughout the continuum of care., • Optimizes both the quality of care and the quality of life for the MetroPlusHealth members. Identifies members appropriate for specialty programs., • Documents in a comprehensive manner to ensure that all goals, interventions, and care coordination activities for each member in DCMS (EMR) system, and other applicable software programs, are complaint with professional standards and regulatory guidelines., • Contributes to MetroPlusHealth corporate goals through ongoing execution of member care plans and member goal achievement., • Performs other appropriate HARP Behavioral Health duties and participates in other special projects as assigned, including, but not limited to, audit review and preparation, quality improvement, community health education, facility/provider relations and marketing activities., • Master’s Degree required, • Overall, 3-5 years of Behavioral Health (Serious Mental Illness & Substance Use Disorder) experience in a managed care and or in a Psychiatric Hospital Inpatient and/or Outpatient experience with both case and utilization management., • One-year HARP experience preferred., • Field based Case Management Experience within the Integrated Collaborative Care Model Approach, • Experience with chronic condition management, particularly Diabetes, HIV, Heart Disease, Pharmacy, Psyckes, E-Paces, HCS (UAS) MAPP, CORE/HCBS, Microsoft Teams Video knowledge, • Strong interpersonal and assessment skills, the ability to remain calm and poised with challenging members who often present as in a constant state of crisis., • Previous history of conducting home visits to members as well as assessing them bedside during an inpatient hospitalization or at their long-term Substance Abuse Residential setting., • Medical Background & Bilingual preferred., • Previous Quality Management liaison experience with hospitals and other large volume providers to address cost. as well as HEDIS/QARR quality performance, preferred. Licensure and/or Certification Required: • A valid license and current registration to practice as a Licensed Mental Health Counselor (LMHC), Licensed Marriage and Family Therapist (LMFT), Licensed Master Social Worker (LMSW), or Licensed Clinical Social Worker (LCSW) issued by the New York State Education Department (NYSED) is required. Professional Competencies • Integrity and Trust, • Teamwork and Problem-Solving Attitude, • Customer Service Member FIRST Focus, • Superior Technical Computer skills (Microsoft Office, DCMS, Teams Video Application), • Clear and Concise Written/Oral Communications, • Exceptional Organizational and Communication Skills. #LI-Field #MPH50

\n Care Team Solutions is seeking a travel Interventional Radiology Technologist for a travel job in New York, New York. Job Description & Requirements\n \n • Specialty: Interventional Radiology Technologist\n, • Discipline: Allied Health Professional\n, • Start Date: 12/16/2026\n, • Duration: 13 weeks\n, • 37.5 hours per week\n, • Shift: 12 hours\n, • Employment Type: Travel\n \n \n Registered Nurse must have 2+ years of recent experience in particular specialty \n Details: Must Have 2+ Years of recent Interventional Radiology experience. \n \n • \n Specialty: Interventional Radiology \n • \n Discipline: Radiation Technologist \n • \n Start Date: 2026-12-16 \n • \n Duration: 8 Weeks \n • \n Shift: 8 Hours Day shift \n • \n Hours Per Week: 40 Hours \n • \n Employment Type: Contract \n • Gross Weekly Pay: $2456.40\n \n \n \n Six things that won’t happen if you apply to this job: \n \n • You won’t have to guess what the downsides are. We’ll tell you up front.\n, • You won’t show up on day 1 and find out this is not what you signed up for.\n, • We won't leave your phone call ringing when it's inconvenient. Business hours for you are business hours for us.\n, • You won’t get shuffled to some customer service rep when a problem pops up.\n, • If we screw up something in securing your placement, we'll own it. That means it's on us to make it right.\n, • You won’t figure out your credentials alone. Our credentialing experts will walk you through it step by step.\n \n \n We've talked to thousands of travel nurses like you. We know you want good pay. You want to choose when you work. But the one thing nurse after nurse has said they want and don't have is someone in their corner. \n There's a lot in this business that’s messed up. We’re trying to be the people that fix it. You and every nurse with the guts to travel deserve it. \n We've worked hard for you to enjoy some one-of-a-kind benefits you'll not likely find anywhere else, because they benefit you more than they benefit us: \n \n • Our early pay program\n, • Student loan reimbursement\n, • Free well-being tele-visits with a psychologist\n \n \n Care Team Solutions Job ID #623922. Pay package is based on 12 hour shifts and 37.5 hours per week (subject to confirmation) with tax-free stipend amount to be determined. Posted job title: Radiation Technologist-Interventional Radiology About Care Team Solutions\n \n Two brothers who give an enormous damn. \n \n We're Justin and Kyle. Neither of us are nurses. It doesn’t take a nurse to \n see that the way travel nurses are treated sucks. \n \n Nursing is already hard enough. Travel nursing takes serious guts. You get the toughest assignments \n in places you’ve never been. Which can be fun, but it’s also stressful. You’re \n in your element but outside of your hometown. You can be a stranger on the \n team. \n \n If anyone deserves someone in their corner, it’s \n you. \n \n But that’s not how most agencies operate. Which is why travel nurses hate working with them. We got into this \n business because we saw bucket-loads of nurses moving through the "churn \n and burn" travel machinery. We absolutely hate that. \n \n You'll do your best work when you have the placements you want and feel fully supported in \n your work. \n \n We pay our people well because we want them to \n treat you well. \n \n Our recruiters are amazing (we picked each of them \n ourselves), but if you've got a problem too big for them, they can come \n straight to us. \n We \n work like ten feet away. \n \n The "Churners and Burners" promise you \n the same benefits. They might as well copy/paste them from each other. We have \n them too: \n \n • 401k, holiday pay, healthcare, dental, travel\n, • reimbursement, etc\n \n \n But we've worked hard for you to enjoy some one-of-a-kind \n benefits \n you'll not likely find anywhere else, because they benefit you more than they \n benefit us: \n \n • Our early pay program\n, • Student loan reimbursement\n, • Free well-being tele-visits with a psychologist\n \n Benefits\n \n, • Weekly pay\n, • Holiday Pay\n, • Guaranteed Hours\n, • 401k retirement plan\n, • Wellness and fitness programs\n, • Referral bonus\n, • Medical benefits\n, • Dental benefits\n, • Vision benefits\n, • School loan reimbursement\n \n

Job Description Join a USA Today Top Workplace! Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufacturers of precision machined parts in the United States. Our mission is to help manufacturers maintain a competitive advantage in the world economy by improving productivity. Summary of Responsibility: A Field Service Technician is a key member of the Customer Support Department and is primarily responsible for the installation, preventive maintenance, solving and repair of Computer Numerically Controlled (CNC) Lathe, Milling and Multi-Functional Machining Centers. We are seeking customer focused professionals who have a positive attitude, a high interest in learning and great Customer service skills. This opportunity is an above average platform for technical advancement and compensation growth. What You Will Contribute: The CNC Field Service Technician must have or be willing to learn through training on the job and classroom an understanding of mechanical drawings, electrical/pneumatic/hydraulic schematics, PLC ladder diagrams and testing equipment required to effectively diagnose and resolve issues with electrical/mechanical components, as well as electro-mechanical and machine control systems. Daily travel from home to Customer facilities with occasional overnight hotel stays required when servicing remote Customer locations within the designated coverage territory or when participating in remote training programs. Demonstrating a willingness to help others and be a team member Install, commission, calibrate, maintain, tackle, diagnose, and repair CNC equipment and accessory CNC equipment at customer facilities. Service calls also include operator training, networking between systems, software applications, preventive maintenance, major assembly replacements and alignments, overhauls/refurbishments, upgrades/retrofits, and un-installation services. Provide a direct communication link between the Customer and the Service Group of the Robert E. Morris Company. Provide voice of Customer feedback. Through service and Customer relationships, build brand dedication. Conduct travel and work in a safe manner, constantly learning new technology and soft skills. Apply machine tool manuals, technical documents, as well as internal and external authorities to optimally diagnose and resolve CNC equipment issues. Effectively understand and use the Salesforce Lightning Customer Support computer system. Qualifications & Competencies: Proficient verbal and written communication and Customer relation skills. Able to interact and effectively communicate in person and over the phone with customer and co-workers. Present a professional image. Must be adaptable to changes and able to deal with change, delays, or general work-related issues. Basic digital literacy and shown understanding of MS Word, Excel, and Outlook. Must have, and/or be willing/capable of being trained to develop, electro-mechanical skills (motors, drives, transformers etc.). Knowledge of machine tool manufacture, installation, operation, maintenance & repair and/or a broad shop background – is a plus. Basic mechanical and logical solving skills are a must. Rational decision making and problem-solving skills. Work Environment Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated or manual machinery. General office and training environment experienced at the Robert E. Morris Company. Other Functions: Perform related duties as required The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position. What’s in it for You: We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work: Competitive starting salary Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance 3+ Weeks’ Vacation to Start 10 Company Paid Holidays 401(k) retirement plan with company contribution Tuition reimbursement Employee appreciation events and perks Employee Assistance Program Mental and Physical Requirements: The physical demands and characteristics of the work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Must be highly mobile, able to access all areas of the premises. Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects. Ability to sit for prolonged period of times. Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees. Ability to frequently use hands and arms. Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Ability to work responsibly and professionally in dynamic job sites that may involve tight timelines, changing priorities, and interaction with customers and team members. Certain positions are designated as safety-sensitive due to the nature of the work performed. Employees in these roles may also be expected to: Ability to stand, walk, bend, kneel, crouch, climb, and reach for extended periods while servicing equipment. Ability to work in tight spaces or awkward positions, including accessing equipment interiors and elevated areas. Strong hand–eye coordination and fine motor skills required for precise electrical, mechanical, and diagnostic work. Ability to work in industrial environments, with exposure to noise, lubricants, coolants, metal chips, and other manufacturing conditions, while consistently wearing required personal protective equipment (PPE). Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Requisition #: 1438B, Brooklyn NY

Job Description With headquarters on Long Island, come see why Long Island Business News honored LDI Connect with an award that recognizes our commitment to a high performing- yet people-centered workplace culture. Our other offices in CT, NYC (right in Time Square), NJ and LA share the same commitment! LDI Connect is a high-performing technology services company with a proven track record of creating rewarding careers. We do it all - from commercial security solutions, document management, managed IT services, hosted/cloud services, phone systems, and professional audio/video systems, AI and even copiers, printers, with a full line of production equipment Are you mechanically inclined, love working with your hands and would enjoy being on the road instead of behind a desk? Our team of Field Service Technicians is expanding, and we are looking for talent eager to learn! This role will require traveling throughout New York, specifically around the Brooklyn area. As a Field Service Technician Trainee at LDI Connect, you will learn how to effectively repair, trouble shoot and diagnose failures, along with performing other assigned activities. ESSENTIAL FUNCTIONS: • Follow a planned maintenance schedule to insure all equipment operates within manufacturer specifications., • Maintain, repair and trouble shoot our variety of networked office systems., • Perform quality assurance/ preventative maintenance calls at manufacturer recommended intervals or as required based on volume and applications., • Respond to and resolve all emergency service calls., • Maintain personal inventory and car stock., • Maintain an electronic file of all work performed, dated with appropriate meter readings and applicable comments., • Plan Service work at the beginning of the day, reviewing open service calls and prioritizing them by importance and complaints, • Maintain an inventory of commonly used and consumable spare parts., • Effectively communicate with customers any unresolved service calls and the course of action necessary to complete such calls., • Report all problems, concerns and issues immediately to the Service Manager., • All emergency service calls will be responded to in 4 hours or less (exceptions apply)., • QA/ PM planning will be scheduled to have the least impact on our customers’ operation., • All equipment will operate at a minimum 95% uptime as measured quarterly and by industry standards., • Spare parts inventory will be replenished as needed but not less than one time per week., • All necessary documentation will be clear, complete, accurate and on time., • Excellent customer service skills, ability to think and work independently., • Additional responsibilities/functions may be added, changed or removed based on the development and future requirements of this position.QUALIFICATIONS:, • Excellent customer service skills, ability to think and work independently., • Hardware and software trouble shooting ability., • Valid driver’s license and reliable transportation required. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision and depth perception. The typical hourly range for this role is between $19.00 and $20.00. The offered hourly rate will depend on experience and/or education. LDI Connect and affiliates provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Powered by JazzHR Ea9rlq3HCX

Job Description Drive the Future with Xos Xos (NASDAQ: XOS), is a technology company and electric truck manufacturer on a mission to decarbonize commercial transportation. We design and build state-of-the-art electric vehicles, develop advanced fleet management software, and create charging solutions that make fleet electrification seamless and cost-efficient. At Xos, we're problem-solvers, innovators, and go-getters, working together to drive a cleaner, more sustainable future. Join us and be part of the movement shaping the next generation of commercial transportation. The Role Xos is hiring an experienced Field Service Technician responsible for diagnosing, repairing, and reporting on Xos vehicles. Operating primarily in the field, this role requires a high level of productivity and self-reliance while traveling. The Field Service Technician is responsible for taking customers' stated concerns and quantifying those into actionable technical issues. Detailed reporting on the cause, root cause, and corrective actions will drive improved production quality as well as field fix development. Exceptional customer service, knowledge of the complete vehicle, in addition to battery systems, is key to success in this position. This role will focus on servicing the Eastern Region and requires frequent multi-state and international travel, including regular cross-border travel to Canada, to support customer and field service needs Responsibilities • Diagnose, repair, and report on quality and design concerns on Xos vehicles and products., • Collaborate with internal teams such as design, engineering, software, and external partners., • Demonstrate proficiency in low voltage (LV) and high voltage (HV) electrical diagnosis, controls, and module programming., • Apply in-depth knowledge of basic electrical concepts, including the use of various volt-ohm meters., • Possess strong mechanical knowledge of commercial truck mechanical systems with experience in motors and harness systems preferred., • Provide professional customer facing support through face-to-face interactions and through phone and email communications., • Complete timely and accurate case notes, repair orders, and initiate new cases as required., • Demonstrate professional appearance and effective communication skills with customers on-site and in remote interactions., • Complete training objectives and certifications as assigned by management., • Perform additional duties as assigned. Qualifications • Proven proficiency with high and low voltage electrical systems., • Associates Degree or Vocational Certificate in automotive service technology related field or 4+ years of relevant experience., • ASE Certifications are a plus, • CDL class A or B preferred, • Proficiency in Google Suite applications, • Ability to read and interpret electrical schematics, • A valid Driver's License and a clean driving record are required for this position, as driving is an essential function of the role., • Ability to meet security clearance requirements for employment and comply with all applicable pre-employment conditions, including those required by federal or customer-regulated work environments., • Must be legally eligible for international travel and admissible to Canada for business purposes, and able to obtain and maintain all required travel documentation., • Must be available to travel as business needs require (typically 60-80% of the time including overnight stays), including weekends, holidays, and outside standard business hours. Travel includes frequent cross-border assignments to Canada. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. While performing the essential functions of this job, the employee is regularly required to lift over 50 pounds, perform work under commercial vehicles with the use of personal protective equipment from the ground at various worksite locations, including outdoors and in varying weather conditions. The salary range for this role is specific to the locations listed below and is the range Xos Inc. reasonably and in good faith expects to pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors, including not but limited to, job-related knowledge, skillset, relevant education, qualifications, certifications, geographic location, and other business or organizational factors. • $30.00 - $35.00(+) DOE per hour Benefits & Perks Xos is a people-focused company—we are committed to providing our employees with a comprehensive package of benefits and perks designed to support their well-being and professional growth. We continually evaluate and expand our offerings to best serve our team. • Comprehensive Medical, Dental, and Vision - Coverage for you and your family, with PPO and HMO (California) plans available. We offer plans with 100% covered employee premiums. Employees can also enroll in a variety of voluntary ancillary benefits to further support their needs., • HSA & FSA Plans - Set aside pre-tax dollars for qualified healthcare expenses., • PTO - Accrue vacation time over time, with additional days earned as your tenure grows, plus sick time and paid holidays!, • Generous Company Holidays - Enjoy a generous holiday calendar, including a winter holiday hiatus in December., • Basic Life & AD&D Insurance - 100% covered by Xos, with the option to purchase additional life insurance coverage for yourself and eligible dependents., • Betterment 401(k) - Save for retirement with our employer-sponsored plan through Betterment., • Pet Insurance - Coverage for your furry friends to keep them healthy and happy!, • Additional opportunities to learn, grow, and advance in your career, just to name a few! We are dedicated to fostering a workplace where employees can thrive. Our benefits continue to evolve to best support our team's well-being and success. Commitment to Equal Opportunity Xos is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, gender, pregnancy, sex, sexual orientation, gender identity, gender expression, national origin, age, genetic information, ancestry, protected veteran status, disability, or any other basis protected by local, state, or federal law. Xos provides equal access to services and employment to all qualified persons. For applicants with disabilities or limitations, such as those covered by the Americans with Disabilities Act, requiring accommodations to complete the application and/or interview process, please email us at support@xostrucks.com Candidate Data Privacy This notice describes how Xos (as used in this Notice, the terms "Company," "Xos," "we," "our," or "us" in this Notice refers to Xos, Inc., together with its subsidiaries and other corporate affiliates, who may handle your candidacy and application for employment) may collect, process, and use your personal data in connection with the recruitment process when you apply for a position. Xos may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in the recruitment process ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Xos may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Xos may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform duties, including individuals on our People Operations Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Xos affiliates; and (iii) Xos's service providers, including providers of background checks, staffing services, and cloud services. Where permitted by applicable law, Xos may transfer or store internationally your Candidate Profile Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Notice to Recruitment Services Xos is not accepting applications from third-party recruitment services at this time. Unsolicited resumes or candidate profiles submitted in response to our job postings will not be subject to any referral or placement fees unless a written agreement is in place with Xos for the specific job opportunity.

Job Description Full-time Field Service Technician, responsible for the repair, maintenance, support, and accuracy verification of strength of materials test equipment. UTM. Daily electrical and mechanical repair and upgrading equipment in the field and in the factory. • Two Year Technical Degree or experience preferred, • Drivers license required, • Customer support via phone, in person, and electronically with remote connect software., • Track Customer issues and resolutions, Previous experience with customer service is a plus., • Strong Troubleshooting and critical thinking Skills, • Positive and Professional Demeanor., • Basic electrical understanding of diodes, resistors capacitors inductors, motor controllers, and microprocessors., • Basic operational skills to operate and use a multimeter for measuring Ohms, current, voltage inductance, and capacitance., • Basic Mechanical understanding of and troubleshooting capabilities for gears, shafts bearing belts, and pulleys., • Familiarity with UTM's or Strength of Material Equipment Including Instron, MTS, Zwick, Tinius Olsen, Thwing Albert, and others helpful., • Understanding the principles of load cells and calibration procedures is a plus., • Understanding basic metrology procedures is a plus, • Travel domestically and some internationally will be required on a normal basis, all travel and living expenses are paid for including meals, airfare, car rental, hotel stays, and all meals. Employees can bank frequent traveler points and miles for personal use and personal travel, • Employees are provided with paid time off, 401 K benefits, 100 percent employer health insurance, bonuses, and paid holidays. \nCompany Description Instru-Met Corporation is a small Electro-Mechanical Engineering Company founded in 1974. We are a service-oriented manufacturing Company that provides customers with unique and creative solutions in the Field of Strength of Materials Test Equipment. We provide custom test systems, fixtures, load cells, and calibration services to all kinds of industries including some of the top medical device companies some of the very well-established ones, and many of the new startups that New Jersey is known for. Our equipment and services have been employed to test some of the best tapes and innovative adhesives for the top manufacturer of strong tapes and adhesives. Our equipment and our services have been employed to test the strength of the spacesuits and their components and the metals used in the space crafts used by NASA to keep our astronauts safe during space travel. Our list of clients spans the full spectrum of fortune 500 companies, and we have many startups and entrepreneurial groups who we work with every day. Our service engineering staff helps us keep the test systems in the industry running optimally and accurately to ensure that medical, institutional, industrial, consumer, and government-provided products that are manufactured, tested, and delivered to the world are safe and long-lasting. Instru-Met Corporation is a small Electro-Mechanical Engineering Company founded in 1974. We are a service-oriented manufacturing Company that provides customers with unique and creative solutions in the Field of Strength of Materials Test Equipment. We provide custom test systems, fixtures, load cells, and calibration services to all kinds of industries including some of the top medical device companies some of the very well-established ones, and many of the new startups that New Jersey is known for. Our equipment and services have been employed to test some of the best tapes and innovative adhesives for the top manufacturer of strong tapes and adhesives. Our equipment and our services have been employed to test the strength of the spacesuits and their components and the metals used in the space crafts used by NASA to keep our astronauts safe during space travel. Our list of clients spans the full spectrum of fortune 500 companies, and we have many startups and entrepreneurial groups who we work with every day. Our service engineering staff helps us keep the test systems in the industry running optimally and accurately to ensure that medical, institutional, industrial, consumer, and government-provided products that are manufactured, tested, and delivered to the world are safe and long-lasting.

Job Description Field Service Technician II Location: EAST COAST (Home-based; regional travel across East Coast- FL, GA, NJ, NYC) Overview Search Made Easy is partnering with a leading medical-device manufacturer to find a Field Service Technician II. You will install, maintain and repair precision equipment in ISO-regulated environments, working out of NY, NJ, GA, FL with 75-90% domestic travel through Salary Target is between $85K-$95K along with a standard benefits package. Primary service areas are Miami and/or NYC/NJ Key Responsibilities • On-site installation, calibration, preventive maintenance and repair of electromechanical and optical systems, • Electrical troubleshooting using multimeter, oscilloscope and service manuals, • Read and update schematics, wiring diagrams, BOMs and service reports, • Provide Level-2 phone support and escalate complex issues to engineering, • Maintain accurate service documentation in CRM and ERP systems, • Train end users on safe operation and support regulatory audits Must-Have Qualifications • Associate’s degree or equivalent hands-on experience in electronics, mechatronics or a related technical field, • Four or more years of field-service experience in a medical-device or ISO 13485 environment, • Strong electrical troubleshooting skills and ability to interpret technical drawings, • Excellent customer-service orientation and clear verbal and written communication, • Valid driver’s license and willingness to travel 75–90 percent domestically Nice to Have • Experience with laser or optical medical-aesthetic devices, • Familiarity with NetSuite, Salesforce or similar CRM/ERP platforms, • Background in regulated industries or military maintenance What’s in It for You • Competitive base salary plus travel per diem and vehicle allowance, • Comprehensive benefits package (medical, dental, vision, 401(k)), • Ongoing technical training and career development, • Opportunity to work with state-of-the-art medical-device technology How to Apply Click apply here OR email your resume and a brief cover note explaining your technical background and availability to info@thesme.org with the subject line “Field Service Tech II- EAST.” Search Made Easy is an equal opportunity recruitment firm. We are committed to a policy of non-discrimination and adhere to data protection laws. For comprehensive details on our practices, please visit our Privacy Policy. By applying, you consent to the processing of your personal data in accordance with these policies. By applying you also understand that only qualified candidates will be contacted and that no employer-employee relationship between you and Search Made Easy or its clients exists. If you require accommodations during the recruitment process, please email us at info@thesme.org with your request at the time of application. All information is handled in compliance with applicable laws and strictly for legitimate business needs.

Job DescriptionCompucom Systems, Inc., delivers end-to-end IT managed services that empower businesses to create a modern digital workplace. We are seeking a skilled Field Technician to provide onsite technical support within a designated geographic area. Candidates should possess reliable transportation, clean MVR, and a valid driver’s license. This Technician will serve as the primary onsite contact for technical and service-related issues. Responsibilities include troubleshooting, installing, and repairing laser printers, wide-format printers, kiosks, POS systems, and related hardware / software. Collaboration with Level II or Lead Technicians may be required to ensure timely and accurate resolutions. This tech will be dispatched to troubleshoot, repair, install, and maintain multiple devices, from Network Multi-function devices to large format printers, and related photo lab equipment, along with the supported infrastructure and equipment installations. Positions available in multiple states Pay rate range varies based on state Responsibilities: • Diagnose and resolve issues with printers, plotters, kiosks, and POS systems, • Install, configure, and maintain hardware and software, • Perform routine maintenance to optimize equipment performance, • Deliver clear technical assistance to customers onsite and over the phone, • Maintain accurate service records and uphold quality standards Skills and Qualifications: • Experience with Epson print systems is a plus, • Experience repairing laser and wide format printers, • Electromechanical experience a plus, • Strong knowledge of printers, computer hardware, and software, • Proven troubleshooting and problem-solving skills, • Excellent communication and customer service abilities, • Maintain a clean workspace during and after repair, • Ability to manage multiple priorities and work independently or in a team, • Physical capability to lift up to 50 lbs. Wage Range: The hourly rate for this position is between $22.00 - $32.00 per hour, unless the local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. More detailed information can be found here. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Equal Employment Opportunity: Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law. Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship. AI Usage: Please note, artificial intelligence (AI) may be used to screen and/or assess applicants for this position but will not be used to substantially replace human decision making regarding this position. Arizona Applicants: TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE. California Residents: PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE. We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance. Maryland Applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100. Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY. Rhode Island Applicants: THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

Job DescriptionAt CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Field Technician to join their team and provide end-user support. Candidates should possess reliable transportation, clean MVR, and a valid driver’s license. This Technician will serve as the primary onsite contact for technical and service-related issues. Responsibilities include troubleshooting, installing, and repairing laser printers, wide-format printers, kiosks, POS systems, and related hardware / software. Collaboration with Level II or Lead Technicians may be required to ensure timely and accurate resolutions. This tech will be dispatched to troubleshoot, repair, install, and maintain multiple devices, from Network Multi-function devices to large format printers, and related photo lab equipment, along with the supported infrastructure and equipment installations. Positions available in multiple states Pay rate range varies based on state Duties and Responsibilities: • Diagnose and resolve issues with printers, plotters, kiosks, and POS systems, • Install, configure, and maintain hardware and software, • Perform routine maintenance to optimize equipment performance, • Deliver clear technical assistance to customers onsite and over the phone, • Maintain accurate service records and uphold quality standards Skills and Qualifications: • Experience with Epson print systems is a plus, • Experience repairing laser and wide format printers, • Electromechanical experience a plus, • Strong knowledge of printers, computer hardware, and software, • Proven troubleshooting and problem-solving skills, • Excellent communication and customer service abilities, • Maintain a clean workspace during and after repair, • Ability to manage multiple priorities and work independently or in a team, • Physical capability to lift up to 50 lbs. Wage Range: The rate for this position is between $22.00 - $32.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits: The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. W2 only, no Corp to Corp. Equal Employment Opportunity: CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com. Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship. AI Usage: Please note, artificial intelligence (AI) may be used to screen and/or assess applicants for this position but will not be used to substantially replace human decision making regarding this position. Arizona Applicants: TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE. California Residents: PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE. We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance. Maryland Applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100. Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY. Rhode Island Applicants: THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

Union Beer Distributors is a family-run beer distributing company that supplies the highest quality beers available across the northeastern United States. Owned and operated by the same family for the past century, our company places unparalleled value on the strong relationship we have with our customers. As a result, we maintain a fine lineup of world-class products, and even more importantly, a strong team of world-class people. CDL B Drivers Wanted - Over Time - Sign Up Bonus Pay $3K TO FOLLOW UP ON YOUR APPLICATION - Please do not call the main number. Send an email to UBOpsrecruiter@unionbeerdist.com What you’ll be doing: • Delivering cases and kegs to retail accounts in New York City, • Collect certain recyclables., • Physically unload and deliver products to our customers., • Provide excellent customer service., • Collect cash and checks from our accounts., • Perform other duties as assigned. What you will need to succeed: • Possess and maintain a valid CDL- Class A Driver's License with a safe driving record/history., • At Least 2 Year of Local CDL A Driving Experience, • High School diploma or GED, • Read and write in order to record inventory., • Fundamental math skills in order to count and interpret inventory., • Ability to lift over 50 lbs., • Safe driving record and history, • Daily, punctual attendance, • Knowledge of Brooklyn or Manhattan Why join us? • Competitive Starting salary +Weekly Incentives (Earning Potential $80 - $95K) and Sign up Bonus pay $3K, • We offer FULL HEALTH BENEFITS, • Overtime Potential $, • Paid vacation time & Holidays, • Flex Spending Accounts, • Cell phone discounts are available., • Growth & development opportunities, • Employee Assistance Program with Work-Life Services, • Tuition Assistance Program, • Discounted Pet Insurance, • Personal technology and cell phone plan discounts, • Supplemental Plans available: Disability, Life Insurance, Legal & Identity Protection This description is not intended as a written or implied contract and may be revised by the company at any time. Furthermore, no verbal contract by the supervisor or other company representative is binding, and employment is at the company. -COMPANY OVERVIEW- Come Join the Union Beer Family— Union Beer Distributors is representative of the market in which we operate. Energetic, dynamic, diverse, competitive, and growing. We are looking for candidates to develop themselves professionally in this marketplace by demonstrating a high capacity to learn and take on new challenges. The Sheehan Family Companies are proud to be an equal opportunity employer. We believe in an inclusive culture that provides mutual respect with salary advancement based on merit and individual performance. Sheehan Family Companies is committed to equal employment opportunities and does not discriminate against any protected class. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. *In applying for this job and providing your phone number, you are authorizing the Sheehan Family Companies to contact you via text message for recruiting purposes. You may opt out of text messaging at any time. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the _ notice from the Department of Labor.

Union Beer Distributors is a family-run beer distributing company that supplies the highest quality beers available across the northeastern United States. Owned and operated by the same family for the past century, our company places unparalleled value on the strong relationship we have with our customers. As a result, we maintain a fine lineup of world-class products, and even more importantly, a strong team of world-class people. CDL A Drivers Wanted - Over Time TO FOLLOW UP ON YOUR APPLICATION - Please do not call the main number. Send an email to UBOpsrecruiter@unionbeerdist.com What you’ll be doing: • Delivering cases and kegs to retail accounts in New York City, • Collect certain recyclables., • Physically unload and deliver products to our customers., • Provide excellent customer service., • Collect cash and checks from our accounts., • Perform other duties as assigned. What you will need to succeed: • Possess and maintain a valid CDL- Class A Driver's License with a safe driving record/history., • At Least 2 Year of Local CDL A Driving Experience, • High School diploma or GED, • Read and write in order to record inventory., • Fundamental math skills in order to count and interpret inventory., • Ability to lift over 50 lbs., • Safe driving record and history, • Daily, punctual attendance, • Knowledge of Brooklyn or Manhattan Why join us? • Competitive Starting salary +Weekly Incentives (Earning Potential $80 - $95K), • We offer FULL HEALTH BENEFITS, • Overtime Potential $, • Paid vacation time & Holidays, • Flex Spending Accounts, • Cell phone discounts are available., • Growth & development opportunities, • Tuition Assistance Program, • Discounted Pet Insurance, • Cell phone plan discounts, • Supplemental Plans available: Disability, Life Insurance, Legal & Identity Protection This description is not intended as a written or implied contract and may be revised by the company at any time. Furthermore, no verbal contract by the supervisor or other company representative is binding, and employment is at the company. -COMPANY OVERVIEW- Come Join the Union Beer Family— Union Beer Distributors is representative of the market in which we operate. Energetic, dynamic, diverse, competitive, and growing. We are looking for candidates to develop themselves professionally in this marketplace by demonstrating a high capacity to learn and take on new challenges. The Sheehan Family Companies are proud to be an equal opportunity employer. We believe in an inclusive culture that provides mutual respect with salary advancement based on merit and individual performance. Sheehan Family Companies is committed to equal employment opportunities and does not discriminate against any protected class. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. *In applying for this job and providing your phone number, you are authorizing the Sheehan Family Companies to contact you via text message for recruiting purposes. You may opt out of text messaging at any time. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the _ notice from the Department of Labor.

Union Beer Distributors is a family-run beer distributing company that supplies the highest quality beers available across the northeastern United States. Owned and operated by the same family for the past century, our company places unparalleled value on the strong relationship we have with our customers. As a result, we maintain a fine lineup of world-class products, and even more importantly, a strong team of world-class people. CDL A Drivers Wanted - Over Time - Sign up Bonus Pay $5K TO FOLLOW UP ON YOUR APPLICATION - Please do not call the main number. Send an email to UBOpsrecruiter@unionbeerdist.com What you’ll be doing: • Delivering cases and kegs to retail accounts in New York City, • Collect certain recyclables., • Physically unload and deliver products to our customers., • Provide excellent customer service., • Collect cash and checks from our accounts., • Perform other duties as assigned. What you will need to succeed: • Possess and maintain a valid CDL- Class A Driver's License with a safe driving record/history., • At Least 2 Year of Local CDL A Driving Experience, • High School diploma or GED, • Read and write in order to record inventory., • Fundamental math skills in order to count and interpret inventory., • Ability to lift over 50 lbs., • Safe driving record and history, • Daily, punctual attendance, • Knowledge of Brooklyn or Manhattan Why join us? • Competitive Starting salary +Weekly Incentives (Earning Potential $80 - $95K) and Sign-up Bonus Pay $5K, • We offer FULL HEALTH BENEFITS, • Overtime Potential $, • Paid vacation time & Holidays, • Flex Spending Accounts, • Cell phone discounts are available., • Growth & development opportunities, • Tuition Assistance Program, • Discounted Pet Insurance, • Cell phone plan discounts, • Supplemental Plans available: Disability, Life Insurance, Legal & Identity Protection This description is not intended as a written or implied contract and may be revised by the company at any time. Furthermore, no verbal contract by the supervisor or other company representative is binding, and employment is at the company. -COMPANY OVERVIEW- Come Join the Union Beer Family— Union Beer Distributors is representative of the market in which we operate. Energetic, dynamic, diverse, competitive, and growing. We are looking for candidates to develop themselves professionally in this marketplace by demonstrating a high capacity to learn and take on new challenges. The Sheehan Family Companies are proud to be an equal opportunity employer. We believe in an inclusive culture that provides mutual respect with salary advancement based on merit and individual performance. Sheehan Family Companies is committed to equal employment opportunities and does not discriminate against any protected class. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. *In applying for this job and providing your phone number, you are authorizing the Sheehan Family Companies to contact you via text message for recruiting purposes. You may opt out of text messaging at any time. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the _ notice from the Department of Labor.

Job DescriptionBuild Your Career with Green DuctorsGreen Ductors is a fast-growing HVAC company serving residential and commercial customers throughout New York and New Jersey. We’re looking for reliable, motivated HVAC Technicians who are ready to build a long term career with a company that values professionalism, teamwork, and continuous growth. If you’re looking for stable, year-round work, opportunities to advance, and a team that invests in your success, we’d love to hear from you. What You’ll Do • Perform HVAC maintenance, repairs, troubleshooting, and installations., • Diagnose heating, cooling, and ventilation system issues., • Support residential and commercial service projects., • Follow safety standards and company procedures., • Complete service documentation accurately., • Deliver excellent customer service on every job.Qualifications, • Minimum 1 year of HVAC experience preferred., • Valid Driver’s License required., • Basic to intermediate English communication skills., • Strong work ethic, reliability, and professionalism., • Ability to work independently and as part of a team.Preferred, • EPA Certification., • HVAC Trade School education., • Residential and/or commercial HVAC experience., • Installation and service experience.What We Offer Competitive Pay • Starting at $20 per hour, based on experience and qualifications.Full-Time Stability, • Year-round work., • Consistent full-time schedule.Career Growth, • Opportunities for advancement., • Ongoing training and hands-on learning.Supportive Team, • Professional work environment., • Leadership committed to your success.Why Join Green Ductors? ✔ Competitive compensation ✔ Consistent full-time work ✔ Career growth opportunities ✔ Ongoing training ✔ Professional, team-oriented environment Hiring Process • Application Review, • Phone or Virtual Interview, • Documentation Review, • Final Interview, • Hiring DecisionJoin a company where your skills are valued, your growth is supported, and your career can thrive. Apply today!

Job DescriptionBuild Your Career with Green DuctorsGreen Ductors is a fast-growing HVAC company serving residential and commercial customers throughout New York and New Jersey. We’re looking for reliable, motivated HVAC Technicians who are ready to build a long term career with a company that values professionalism, teamwork, and continuous growth. If you’re looking for stable, year-round work, opportunities to advance, and a team that invests in your success, we’d love to hear from you. What You’ll Do • Perform HVAC maintenance, repairs, troubleshooting, and installations., • Diagnose heating, cooling, and ventilation system issues., • Support residential and commercial service projects., • Follow safety standards and company procedures., • Complete service documentation accurately., • Deliver excellent customer service on every job.Qualifications, • Minimum 1 year of HVAC experience preferred., • Valid Driver’s License required., • Basic to intermediate English communication skills., • Strong work ethic, reliability, and professionalism., • Ability to work independently and as part of a team.Preferred, • EPA Certification., • HVAC Trade School education., • Residential and/or commercial HVAC experience., • Installation and service experience.What We Offer Competitive Pay • Starting at $20 per hour, based on experience and qualifications.Full-Time Stability, • Year-round work., • Consistent full-time schedule.Career Growth, • Opportunities for advancement., • Ongoing training and hands-on learning.Supportive Team, • Professional work environment., • Leadership committed to your success.Why Join Green Ductors? ✔ Competitive compensation ✔ Consistent full-time work ✔ Career growth opportunities ✔ Ongoing training ✔ Professional, team-oriented environment Hiring Process • Application Review, • Phone or Virtual Interview, • Documentation Review, • Final Interview, • Hiring DecisionJoin a company where your skills are valued, your growth is supported, and your career can thrive. Apply today!

Job Description HVAC Service Technician Full-Time – Office in West Babylon, NY – Service Territory Greater NY Area Monday–Friday On-Call Rotation Multiple Openings based on experience HVAC Service Technicians are responsible for the installation, maintenance, diagnostics, troubleshooting, and repair of commercial and residential HVAC systems. This role requires strong technical expertise, professionalism, and the ability to provide exceptional customer service while representing the company on-site. What You'll Do • Diagnose, troubleshoot, service, and repair HVAC systems and components, • Perform preventative maintenance and inspections on commercial and residential equipment, • Install and service heating, ventilation, and air conditioning systems, • Repair electronic, mechanical, and electrical HVAC components, • Maintain accurate service documentation and communicate findings clearly, • Deliver outstanding customer service while working independently in the field What You Bring • Minimum of five (5) years of HVAC service and troubleshooting experience, • Strong working knowledge of commercial and residential HVAC systems, • Experience with AAON, Mitsubishi, Daikin, and LG systems preferred, • Ability to diagnose issues efficiently and complete repairs correctly the first time, • Strong communication and customer service skills, • Valid, clean driver's license required, • EPA Certification preferred Compensation & Benefits • Competitive compensation based on experience up to $125,000 plus – Local Union 638B, • Company vehicle and company phone, • Medical and Pension – Local Union 638B, • Paid vacation, sick time and holidays, • Technical training, • Overtime opportunities, • Stable, growing company with consistent year-round work Why Join Air Comfort Service Group? Join a company that values technical expertise, professionalism, and long-term employee success. If you are an experienced HVAC professional looking for a strong team environment and growth opportunity, we encourage you to apply today.

Job DescriptionBenefits: • 401(k), • Company car, • Competitive salary, • Dental insurance, • Health insurance, • Opportunity for advancement, • Paid time off, • Training & development, • Vision insurance Now Hiring: Experienced HVAC/R Technicians Join a trusted and growing HVAC/R company specializing in commercial and residential services. We value skill, professionalism, and pride in quality work, and we’re looking for experienced technicians ready to take their careers to the next level. Position: HVAC/R Service Technician Type: Full-time What You’ll Do: • Install, service, and repair commercial and residential HVAC & Refrigeration systems, • Diagnose system issues and provide efficient, reliable solutions, • Perform routine maintenance and inspections, • Ensure all work meets safety standards and industry regulations, • Deliver excellent customer service on every jobWhat We’re Looking For:, • 3+ years of HVAC & Refrigeration experience, • Strong troubleshooting and diagnostic skills, • EPA certification (required), • Valid driver’s license and clean driving record, • Ability to work independently and as part of a teamWhat We Offer:, • Competitive pay based on experience, • Overtime opportunities, • Company vehicle, • Gas card, • Company cell phone, • Health benefits and paid time off, • Ongoing training and career advancement opportunitiesApply Today!

Job DescriptionACTUAL Job Title: Responsibilities: Allocate corporate iPhones purchased for CLIENT staff Create and manage users in the mobile voice recording portal to insure proper capture of ecomms Tag all iPhones with asset tags and enter mandatory device information such as serial number, phone number, brand/model, user GID into the Mobile Asset Tracking Database Enter mandatory device and deployment information into an existing project tracking spreadsheet Confirm by checking the Mobile Asset Tracking Database that each user being assigned an iPhone has Signed Off in the database and accepted delivery of the iPhone Check the messaging team s iPhone project data repository to confirm that users being assigned corporate iPhones have accepted the terms of the CLIENT iPhone user policy and mobile app usage terms Deploy iPhones to users after all CLIENT requirements have been met and the users is compliant Assist the iPhone recipients with any questions related to the iPhone and how to set up the services being provided by CLIENT Work with the Messaging team staff in charge of coordinating the iPhone deployment to make them aware of any technical or deployment process issues Work with the Customer Relations Management staff to review service delivery and ensure that all issues affecting users are addressed and documented Escalate deployment issues to their line manager. Their line manager will escalate accordingly Qualifications: Minimum of 2 years of IT or business experience Ability to work with employees at every level of an organization. College diploma in Computer Science would be considered an asset Organized, task-oriented individual who is able to follow up on any request until completion. Ability to lead discussions to evolve the current processes (Goal is to standardize the processing) Excellent written and verbal communication skills Sense of ownership & organization is key to success Follow the Bank's methodologies. EEO: Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

Job DescriptionCompany Description Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents, and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore & Belagavi, India. We take pride in being an employee-centric organization, offering comprehensive benefits and opportunities. Learn more at betsol.com Job Description Support & Operations • Provide onsite support for Customer offices as needed., • Coordinate with offshore teams (network, security) to facilitate new office locations setup and maintenance tasks., • Facilitate employee onboardings and offboardings., • Install, configure, test, and maintain desktops, laptops, peripherals, and related hardware., • Provide technical support for desktops, laptops, printers, scanners, and other end-user devices., • Troubleshoot and resolve hardware, software, OS, and peripheral-related incidents and service requests., • Contact end users via phone or Microsoft Teams to schedule remote or onsite support sessions., • Deliver timely resolution while maintaining high customer satisfaction. Ticket & Service Management • Monitor, assign, prioritize, and resolve tickets using ITSM tools such as ServiceNow, Jira, or similar platforms., • Adhere to SLA, ticket quality standards, documentation requirements, and escalation procedures., • Perform root cause analysis for recurring issues and collaborate with teams for permanent fixes., • Ensure accurate time tracking, ticket updates, and resolution notes as per ITIL best practices. System & Software Administration • Perform OS installation, reinstallation, upgrades, patching, and configuration for Windows desktops and laptops., • Install, upgrade, and support standard enterprise applications such as Microsoft Office, Acrobat Reader, mail clients, and collaboration tools., • Deploy and maintain antivirus and endpoint protection solutions; detect and remove malware or viruses., • Configure user profiles, email accounts, and basic system policies as required. Network & Connectivity Support • Troubleshoot LAN, Wi-Fi, VPN, and basic network connectivity issues., • Configure and support network and local printers., • Coordinate with network and security teams for escalations related to infrastructure issues. Asset, Inventory & Lifecycle Management • Manage IT assets throughout their lifecycle, including procurement, allocation, tracking, recovery, and disposal., • Maintain accurate asset records using CMDB and asset management tools such as ServiceNow, Insight, HPAM, etc., • Handle IT inventory management, ensuring adequate stock levels for laptops, desktops, accessories, and spares., • Support e-waste management and e-recycling activities in compliance with company policies. User Lifecycle Management • Execute IT onboarding and offboarding activities, including system setup, access provisioning, asset handover, and recovery., • Ensure data security and compliance during employee exits by following standard IT procedures. Compliance, Documentation & Continuous Improvement • Follow IT policies, security standards, and compliance requirements., • Create and update technical documentation, SOPs, and knowledge base articles., • Proactively identify opportunities to improve processes, automation, and service delivery., • Collaborate with cross-functional IT teams for projects, upgrades, and rollouts. Qualifications Required Skills & Competencies Experience: 3+ years of experience covering the following: • Must have experience providing onsite support at customer locations., • Strong experience with Windows and Mac OS installation, configuration, troubleshooting, and support., • Hands-on experience with hardware equipment such as helping setup firewalls, server racks, switches, access points, and cabling., • Hands-on experience with software troubleshooting., • Experience with employee onboarding and offboarding., • Experience with laptop setup automation such as Dell autopilot or similar platforms., • Experience with printer configuration, email setup, Wi-Fi, and LAN connectivity issues., • Experience with ITSM tools (ServiceNow, Jira, etc.) and CMDB-based asset management., • Experience with ITIL processes: Incident, Request, Problem, and Change Management., • Excellent verbal and written communication skills with the ability to interact with global users and strong vendor management., • Strong analytical, troubleshooting, and independent problem-solving skills., • Must have current enterprise (mid to large size organizations) experience in IT support or experience working with an MSP provider., • Must be willing to commute and work on-site at client locations in NY and NJ, 2-3 times per week. Travel expense reimbursement policy provided. Certifications (Preferred) • MCSE, MCITP, MCTS, or equivalent certifications are an added advantage. Education • Bachelor’s Degree in an IT-related discipline or equivalent. Additional Information Applicants must be authorized to work in the United States. This position is not eligible for employment visa sponsorship now or in the future. We know great talent comes from many backgrounds. If you’re excited about this role but don’t meet every qualification, we still encourage you to apply. We value curiosity, ambition, and a willingness to grow. At BETSOL, we foster an environment where diverse perspectives are valued and everyone feels empowered to contribute. Hiring decisions are based on qualifications, merit, and business needs. Benefits & Perks We offer a comprehensive and competitive benefits package designed to support your well-being, growth, and overall experience: • Competitive salary, • Medical, dental, and vision coverage, • 401(k) with company match, • Flexible PTO + paid holidays, • Hybrid work flexibility, • Learning & development support, • Inclusive, team-driven culture, • Opportunities to work with and learn from teams across the world BETSOL is an equal opportunity employer. All your information will be kept confidential according to EEO guidelines.

Job DescriptionRight to hire position with a major investment firm. Onsite in midtown, NYC. Job Summary The Desktop Support Consultant provides responsive, customer-focused technical support for employees across desktop, mobile, collaboration, and enterprise productivity platforms. This role is a primary point of contact for end-user technology support, ensuring incidents and service requests are resolved accurately, professionally, and in alignment with established service expectations. The Desktop Support Consultant partners with Technology Services, Information Security, Networking, and Business Applications teams to troubleshoot issues, support technology initiatives, and improve the overall employee technology experience in a fast-paced financial services environment. Essential Functions Responsibilities include, but are not limited to: • Provide Tier 1 and Tier 2 support through the ticketing system, phone, email, chat, and walk-up requests., • Diagnose and resolve hardware, software, operating system, printing, mobile device, peripheral, and connectivity issues., • Manage incidents and service requests according to established SLAs; prioritize, document, escalate, and communicate status appropriately., • Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, Microsoft Copilot, and related workplace productivity tools., • Install, configure, maintain, and troubleshoot desktop applications, approved software packages, endpoint configurations, and workstation images., • Configure and support laptops, desktops, mobile devices, docking stations, monitors, printers, and other end-user peripherals., • Provision and support iPhone and iPad devices using approved Mobile Device Management (MDM) solutions., • Participate in employee onboarding and offboarding, including account coordination, equipment deployment, and technology orientation., • Support financial market data platforms and business applications such as Bloomberg, FactSet, CRD, Tradeweb, LSEG Workspace, and related add-ins., • Provide audiovisual, conference room, Cisco IP telephony, IPC trading turret, and unified communications support., • Maintain workstation security updates, endpoint health, asset inventory, software records, and license information., • Perform server administration and troubleshooting, including Windows Server support, file/print services, access and permissions management, system monitoring, routine maintenance, and coordination with infrastructure teams for escalated server incidents., • Support security-related operational activities, including account access reviews, endpoint protection alerts, phishing escalations, vulnerability remediation coordination, and adherence to security policies., • Create and maintain knowledge articles, user guides, technical documentation, and support procedures., • Coordinate with vendors and third-party support providers for hardware repairs and issue resolution., • Identify opportunities to improve Service Desk processes, automation, knowledge management, and the end-user support experience., • Contribute to technology deployments, hardware refreshes, office moves, business continuity activities, shift rotations, and after-hours support as required. Qualifications • Bachelor's degree in Information Technology, Computer Science, a related field, or equivalent professional experience., • Minimum of 3 years of desktop support, service desk, or end-user support experience in an enterprise Windows environment; financial services experience preferred., • Hands-on experience administering Windows Server environments, Active Directory, Group Policy, access permissions, endpoint protection tools, and security-related incident escalation preferred., • Strong customer service, relationship management, troubleshooting, analytical, documentation, and communication skills., • Ability to prioritize multiple tasks, work independently and collaboratively, maintain attention to detail, and support occasional travel, shift rotations, and after-hours coverage., • Preferred certifications include CompTIA A , Network , Security , Microsoft certifications, or equivalent industry-recognized credentials. payrate: 40 - 50 per hour depending on experience. #LI-PP1

Job Description Onsite Tech Support - Manager JOB SUMMARY Onsite Tech Support - Manager is responsible for managing and overseeing a multi-regionally based Onsite Tech Support services team that can consist of Team Leads, Associates, Sr. Associates, interns, and consultants. The regions can consist of one office or multiple offices and be geographically dispersed. The Manager establishes technical priorities, standards and procedures, understands enterprise processes and ensures adherence to policy. The manager must be driven to deliver technology solutions to improve the operational environment and provide comprehensive recommendations to senior management. The manager will often meet with key agency stakeholders to recommend solutions and resolve critical situations. There will be active engagement in multiple projects across the enterprise and at local sites. The delivery and execution of the department's objectives and goals are also key deliverables. JOB FUNCTIONS Issues Management and Resolution • Identify, document, analyze and respond to critical events, • Manage crises requiring analysts from multiple teams to resolve, • Serve as an escalation point for IT and business issues, • Manage monitoring and resolution of AV issues for on-site equipment, such as boardroom AV equipment and meeting/event support Resource and Performance Management • Responsible for hiring and terminations, • Recommend promotions and organizational changes, • Develop and track capacity planning for team, • Responsible for coaching, mentoring and obtaining appropriate training, • Identify training and development opportunities to strengthen and/or grow skill sets, • Write performance evaluations and conduct reviews, • Prepare regular analysis of key metrics to track team performance, • Engage with third party vendors such as sourcing companies to fill positions Project Management • Ensure team project deliverables are on time and within the established budget, • Identify issues and raise concerns to the Project Management Office, • Attend project meetings as necessary Technical Consultation • Assist in developing long range strategy plans for technology and systems, • Assist in determining impact of new solutions and implementation, • Make recommendations to the business Communications • Communicate the overall status for the team, including projects, issue and operational status to audiences that include business area staff and IT management, • Effectively manage customer expectations, • Assist in developing and writing policies and procedures, • Develop and maintain close relationships with business contacts, • Approval of change controls via Service Now ticketing system, • Comfortable training small and large groups of people on new IT solutions Continuous Improvement • Gather knowledge of technology changes through training, conferences, books, journals, case studies, and product evaluations, • Identify areas of process improvement for the team, on projects, or for the business Work Schedule • Must maintain a flexible schedule and be available to work non-standard business hours upon request or as needed, • Must be available via cell phone for issue resolution and assistance after hours Travel • Local travel between sites is required, • Occasional travel to sites outside the local area may be required PERFORMANCE STANDARDS & EXPECTATIONS Education • Bachelor's Degree from an accredited university, preferably in Computer Science, Information Systems or equivalent program, or a proven track record of IT experience required. Experience • Minimum 6 years of IT experience, • Minimum 3 years IT management experience, • Experience managing an IT operations team, • Experience managing a portion of an IT budget, • Experience implementing ITIL best practices, • Experience managing projects that require interaction with business sponsors and key stakeholders Job description only reflects management's assignment of essential functions. Management reserves the right to assign or reassign duties and responsibilities to this job at any time. This job description in no way states or implies that these are the only duties to be performed by the employee(s) currently in this position. Employee(s) will be required to follow any other job related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors. Vacancy Status: This posting is for an existing vacancy. Pay Range $40—$50 USD WHAT WE OFFER • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities., • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do., • We Recognize Talent: We offer a variety of recognition programs for all levels of employees., • Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason., • Bonuses: Are available for employee and client referrals for current employees., • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts., • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Job Description SERVICE DESK ENGINEER Redwood Trust, Inc. (NYSE: RWT) is a specialty finance company focused on making credit sensitive investments in residential loans and other mortgage-related assets, with the goal of delivering a stable and growing stream of attractive earnings and dividends for our shareholders. We also earn income through our residential mortgage banking activities. Redwood Trust, Inc. was established in 1994, is internally managed, and structured as a real estate investment trust (REIT) for tax purposes. Our employees are a team of disciplined, dedicated and talented professionals who do what it takes to make the Company a leader in innovation and reputation. We value everyone's contribution, actively soliciting feedback at all levels within the organization. Work gets done in a non-hierarchical, hard-working and fun environment. For more information about our Company, please look up the Redwood Review, published quarterly, available on our website, www.redwoodtrust.com. About the Role: We are seeking an experienced Service Desk Engineer to serve as the primary point of contact for internal technology support and is responsible for delivering exceptional customer service while resolving technical issues across a variety of platforms, devices, and applications. This role provides first- and second-level support for end users, manages incidents and service requests, assists with user onboarding and offboarding, supports endpoint and mobile device management, and collaborates with other IT teams to ensure reliable technology services. Engineer plays a critical role in maintaining productivity across the organization through timely issue resolution, proactive communication, and continuous process improvement. Key Responsibilities: • Serve as the primary point of contact for internal technology support, providing assistance via phone, email, chat, and in person., • Troubleshoot and resolve hardware, software, network, printing, remote access, and application-related issues for both onsite and remote employees., • Support and administer user access requests, password resets, account provisioning, and deprovisioning activities in accordance with company security policies., • Configure, deploy, maintain, and troubleshoot Windows and macOS workstations, mobile devices, peripherals, and collaboration technologies., • Manage mobile device enrollment and support through Microsoft Intune and other endpoint management platforms., • Provide support for Microsoft 365 services including Outlook, Teams, SharePoint, OneDrive, and related collaboration tools., • Support conference room technology and A/V systems, including cameras, microphones, displays, projectors, Microsoft Teams Rooms, and associated equipment., • Document, track, prioritize, and resolve incidents and service requests using the ITSM platform while meeting established service levels., • Escalate complex issues to infrastructure, security, engineering, or vendor support teams and coordinate resolution activities., • Assist with employee onboarding, workstation setup, software deployment, hardware provisioning, and technology orientation., • Support employee offboarding activities, ensuring timely removal of access and recovery of company assets., • Collaborate with cybersecurity and infrastructure teams to identify and remediate endpoint vulnerabilities, policy compliance issues, and security incidents., • Create and maintain technical documentation, knowledge base articles, and standard operating procedures., • Identify recurring issues, recommend sustainable solutions, and participate in root-cause analysis and service improvement initiatives., • Participate in technology rollouts, system upgrades, office moves, and other IT projects as assigned., • Maintain a strong focus on customer satisfaction through effective communication, follow-through, and professional service delivery., • Stay current with emerging technologies, software updates, and best practices related to end-user computing and IT support. Qualifications: • 5+ years of experience providing end-user support in Windows and macOS environments., • Excellent customer service skills with experience supporting business users in a professional environment., • Demonstrated experience supporting Microsoft 365, Entra ID (Azure AD), Teams, Outlook, SharePoint, and OneDrive., • Experience with Microsoft Intune or other endpoint management platforms., • Experience supporting both Apple iOS and Android mobile devices., • Working knowledge of identity and access management concepts, account provisioning, and security best practices., • Experience with Jira Service Management, VMware, and enterprise SaaS applications such as Salesforce, Workday, and Concur is preferred., • Knowledge of ITIL and IT Service Management (ITSM) concepts., • Excellent communication, analytical, organizational, and troubleshooting skills., • Ability to prioritize workload effectively and work independently in a fast-paced environment., • Strong aptitude for learning new technologies and diagnosing complex software and hardware issues. Experience • 5+ years of experience in Service Desk, End User Computing (EUC), Desktop Engineering, or IT Infrastructure support roles within enterprise environments., • Demonstrated experience supporting and administering Microsoft 365, endpoint management solutions, identity platforms, and enterprise SaaS applications., • Experience troubleshooting and resolving complex user, devices, application, and access-related issues across hybrid on-premises and cloud environments., • Experience developing automation, self-service capabilities, and process improvements to improve service delivery and operational efficiency., • Experience supporting executive-level users and mission-critical business operations preferred., • Experience supporting AI-enabled productivity platforms, including Microsoft Copilot, ChatGPT Enterprise, or similar technologies, is a plus. Technical Skills: • Microsoft Intune, Endpoint Manager, Autopilot, Group Policy, endpoint provisioning, software deployment, patch management, and device lifecycle management., • Windows 10/11 administration and troubleshooting; macOS support experience preferred., • Mobile device management (MDM) for iOS and Android devices., • Microsoft 365 administration including Exchange Online, Teams, SharePoint Online, OneDrive, and Microsoft Defender services., • Experience supporting Teams Rooms, conferencing systems, audio/visual equipment, and collaboration technologies., • Knowledge of Microsoft Copilot and AI-enabled workplace productivity tools preferred., • Active Directory, Microsoft Entra ID (Azure AD), hybrid identity, Conditional Access, MFA, SSO, and user lifecycle management., • Experience managing access requests, role-based access controls (RBAC), and privileged access processes., • PowerShell scripting for administration, reporting, and automation., • Experience working with REST APIs, Microsoft Graph API, and automation platforms is preferred., • Understanding of endpoint security technologies, device compliance policies, vulnerability remediation, and security best practices., • Experience supporting Microsoft Defender, email security, encryption, and identity security controls., • Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN, wireless networks, routing, and firewall concepts., • Ability to troubleshoot connectivity issues and collaborate with network and infrastructure teams., • Experience using ITSM platforms such as Jira Service Management, ServiceNow, or similar ticketing systems., • Familiarity with monitoring tools, endpoint analytics, reporting platforms, and operational dashboards., • Understanding of backup, disaster recovery, and business continuity concepts., • Experience supporting enterprise SaaS applications such as Salesforce, Workday, Concur, Atlassian, Power BI, Microsoft Fabric, and similar business systems., • Ability to troubleshoot user access, integration, and application performance issues. Soft Skills: • Exceptional customer service and user engagement skills with the ability to support employees at all organizational levels, including executives., • Strong communication, documentation, and knowledge-sharing abilities., • Proven analytical and problem-solving skills with a focus on root cause analysis., • Ability to prioritize competing requests while maintaining service levels in a fast-paced environment., • Strong collaboration skills with Infrastructure, Security, Application, and Business teams., • Continuous learning mindset with an interest in emerging technologies and process improvement. Certifications (Preferred): • Microsoft Certified: Azure Fundamentals (AZ-900), • Microsoft Certified: Modern Desktop Administrator Associate, • Microsoft 365 Certified: Endpoint Administrator Associate, • ITIL Foundation Certification, • Microsoft Certified: Identity and Access Administrator Associate, • CompTIA A+ or Network+ (or equivalent experience) Why Join Us? • High-impact role enabling enterprise-wide AI initiatives and modern infrastructure platforms., • Opportunity to partner closely with AI, analytics, security, and engineering teams., • Collaborative environment with strong opportunities for professional growth, competitive compensation, and benefits A reasonable estimate of the total compensation range for this role is $100,000-$130,000. The actual salary offer to the successful candidate will be based on job-related education, geographic location, training, licensure and certification, and other factors. CoreVest also offers a competitive benefit package including discretionary corporate bonus program, multiple health plans, STD and LTD options, company sponsored life insurance, fitness reimbursement, paid parental leave, time to volunteer, Paid Time off, ESPP, and 401K matching. At Redwood Trust, we are committed to fostering an inclusive workplace where diversity is valued, and everyone has the opportunity thrive. We welcome applications from individuals of all backgrounds and experiences. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Description Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster. We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI. We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services. If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe. About This Role: Crusoe Cloud is revolutionizing high-performance computing by offering sustainable, low-cost GPU compute power. As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and computational biology. You will be the primary point of contact for technical support, ensuring our customers can seamlessly utilize Crusoe Cloud to achieve their goals. This role directly impacts Crusoe's mission by enabling our customers to accelerate their research and development, contributing to a more sustainable future. You will be involved in exciting projects, working with cutting-edge technologies and collaborating with a talented team to solve complex challenges. The ideal candidate is a highly motivated and experienced technical professional with a passion for customer success, a deep understanding of cloud technologies, and a commitment to Crusoe's values. This is a full-time position. About This role: Crusoe Cloud is revolutionizing high-performance computing by offering sustainable, low-cost GPU compute power. As a Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and computational biology. You will be the primary point of contact for technical support, ensuring our customers can seamlessly utilize Crusoe Cloud to achieve their goals. This role directly impacts Crusoe's mission by enabling our customers to accelerate their research and development, contributing to a more sustainable future. You will be involved in exciting projects, working with cutting-edge technologies and collaborating with a talented team to solve complex challenges. The ideal candidate is a highly motivated and experienced technical professional with a passion for customer success, a deep understanding of cloud technologies, and a commitment to Crusoe's values. This is a full-time position. What You’ll Be Working On: Weekend Shift Schedule: Wednesday – Sunday, or Saturday – Wednesday (5-day work week, includes weekend coverage). On-site required for weekday shifts. Compensation reflects a 10% increase for this schedule. Customer Support: Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+). On-Call Rotation: Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues. Incident Management: Primary point of contact for incident management, focusing on initial triage, communication, and procedural rigor throughout the incident lifecycle. You'll lead response efforts, ensuring clear communication with both technical and non-technical stakeholders and acting as a customer advocate to minimize disruption. Troubleshooting: Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools. Alert Triage and Maintenance: Manage alert triage, prepare for maintenance windows, and conduct node delivery testing. Collaboration: Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery. Global Teamwork: Adhere to global team collaboration and handoff processes for ticketing and on-call procedures. Knowledge Sharing: Develop onboarding/training materials, knowledge base documentation, and standard operating procedures (SOPs). What You’ll Bring to the Team: Education/Experience: Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience. Linux Proficiency: Strong command-line interface (CLI) skills in Linux environments. Version Control: Proficiency with Git for code management and collaboration. Customer Support Experience: 5+ years of experience in a customer support role, ideally within cloud, storage, or networking environments. Cloud Technologies: Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana). Public Cloud Knowledge: Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP). Communication Skills: Excellent communication and customer service skills, including the ability to prioritize competing escalations. HPC Knowledge: Understanding of HPC technologies such as Infiniband, RDMA, RoCE, and Software Defined Networking (SDN). Bonus Points: Certifications: CKA, CKAD, CKS, KCNA, AWS Machine Learning - Specialty, Data Analytics - Specialty, Solutions Architect - Professional, Developer - Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi-modal, Infiniband, Linux Foundation IT Associate, System Administrator. Cloud Expertise: Deep understanding of specific cloud platforms and services. Automation Skills: Experience with automation tools and scripting languages. Problem-Solving Abilities: Demonstrated ability to analyze complex technical issues and develop effective solutions. Collaboration and Mentorship: Proven ability to mentor, train, and onboard colleagues. Passion for Sustainability: A strong interest in contributing to a more sustainable future through technology. Benefits: Competitive compensation and equity packages Restricted Stock Units Paid time off, paid holidays & leave of absence programs Comprehensive health, dental & vision insurance Employer contributions to HSA account Paid parental leave Paid life insurance, short-term and long-term disability Professional development & tuition reimbursement Mental health & wellness support Commuter benefits (parking & transit) Cell phone stipend 401(k) Retirement plan with company match up to 4% of salary Volunteer time off Global travel insurance & emergency assistance Daily meals allowance Additional perks & programs specific to location Compensation Range Compensation will be paid in the range of up to $135,000 - $165,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant's knowledge, education, and abilities, as well as internal equity and alignment with market data. Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

Job Description D.A. Davidson Companies is an independent, employee-owned company with a rich history spanning 90 years. We are dedicated to conducting our business in accordance with the highest standards of integrity and ethics, and delivering outstanding service to our clients and each other. We support a friendly, open and supportive culture, and encourage candid communication and productive engagement that make our companies and each of us better. Just as we work to improve our clients’ financial well-being, we also work to strengthen local communities—and giving back is one of our core values. You can learn more about our company culture and impact in our latest annual report. Summary/Function: Use knowledge and skills obtained through education and job experience to continuously support users from multiple business groups within DA Davidson. The position will adhere to ITIL principals and be responsible for the resolution and/or escalation of various hardware and software issues, both in-person and remotely. Qualifications: • Working knowledge of the Service Desk system, phone system, supporting business applications, workflows and processes, • Proficient knowledge of basic computer hardware, • Bachelor’s degree in field of specialty or equivalent IT Support experience, • Proficient computer skills and knowledge of software packages and their applications to include Microsoft Office and Microsoft operating systems, • Excellent communication skills, both oral and written; ability to communicate technical directions, both in person and over the phone to people with a wide variety of technical expertise, • Excellent customer service skills; ability to work successfully with a variety of personalities and various management levels, • Familiar with department policies, processes and procedures, • Consistently treat others with respect and maintain professional attitude and behavior, • Ability to work a variety of shifts, • Ability to safely lift and carry as much as 35 pounds, • Experience working in a team-oriented, collaborative environment, • Highly self-motivated and self-directed, • Organized and detail oriented, • Ability to work in a fast paced environment, • Ability to triage and identify when escalation is necessary, • Problem solving skills and critical thinking, • Maintain or ability to obtain ITIL foundation certification within 1 year of start date, • Commitment to maintain client confidentiality and data security, • Communicate in a clear and service-oriented manner; use appropriate, professional language and grammar to effectively exchange ideas and information, • Ability to proactively work with both external and internal clients; relate with others in a professional manner to accomplish work responsibilities and objectives, • Ability to maintain regular, predictable attendance Duties: • Respond, resolve, and escalate incidents or requests, both in person and over the phone, in a timely manner., • Attain performance goals set by management for resolving incidents, • Be logged into the support queue; provide escalation support and satisfactory customer service, • Troubleshoot and assist D.A. Davidson Companies’ employees with using their computer and computer peripherals, applications and security credentials, • Evaluate workload and capacity of computers and computer system to determine feasibility of expanding or enhancing capabilities or performance; recommend improvements to IT management, • Assist in the support of business applications to include but not limited to: patching, testing, software licensing tracking, installing, upgrading, receiving application training, attending internal and external meetings, providing end user training, monitoring application performance, working with vendor support and sales, budgeting and creating documentation to end users and IT staff, • Assist in the support of computer life-cycle and office technology to include but not limited to: patching, imaging, deploying, transferring user profiles, evaluating, securing, receiving training on computer O/S and hardware, maintain inventory, manage printer support agreements, work with vendor support and sales, provide documentation to end users and IT staff and help resolve incidents with computer related to the O/S, core applications or hardware that has been escalated from the Service Desk, • Work with management to improve personal technical proficiency, support and customer service skills; identify and complete technical training and certifications; develop other work or career goals where progress can be tracked and discussed, • Learn and adhere to all D. A. Davidson Companies’ policies and procedures; attend scheduled meetings or training sessions around existing or new policies and/or procedures; recommend changed to IT procedures to improve productivity and/or reduce costs, • Adhere to and educate users of our defined cybersecurity best practices, which include credential management, phishing and malicious vigilance, and physical security measures., • Manage time to adhere to SLAs while maintaining service excellence, • Use ITSM tools and ticketing systems for tracking and contributing to a shared knowledge base, • Utilize ITIL best practices, • Use and improve upon existing tools, services, and procedures, • Other duties as assigned What we offer: Competitive salary plus excellent benefits and perks including, but not limited to: • Medical, Dental and Vision, • Company 401(k)and ESOP contribution, • Generous sick, vacation, and maternity/parental leave, • Paid holidays, • Professional Development Opportunities, • Tuition Reimbursement ($15,000 lifetime cap), • Discounted personal insurance including home, auto and recreational vehicles, • Charitable gift-matching program, • Davidson Day of Giving – Our tradition of positively impacting communities in which we live and work. The potential base pay hiring range for this role is $27.00 - $34.00 per hour. The compensation offered will be determined on a case-by-case basis considering a variety of factors including, but not limited to, the skills, relevant work experience, and geographic location of each specific candidate. D.A. Davidson has been in business for over 90 years! As an employee-owned company, our success is driven by our high standards of business ethics, integrity, and the belief that our Associates are our most important assets. We hope you will consider joining us! At D.A. Davidson, we are committed to fostering a diverse environment that supports the development and inclusivity of all employees. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. ACKNOWLEDGMENT Please answer all questions carefully. By submitting this application for employment, I certify that all of the above information is true and complete and I understand that any falsification or omission of information made by me may disqualify me from further consideration for employment or, if hired, may result in my termination of my employment at any time during the period of my employment, regardless of the amount of time that has passed. California applicants, please see D.A. Davidson’s California Resident Privacy Policy.

Job DescriptionJob Description: The End User Support Analyst provides first-line technical support for end users by resolving common hardware, software, account, and device issues through phone, chat, remote, and in-person support. This role helps deliver positive user experience by following established procedures, documenting work accurately, and escalating more complex issues to senior team members when needed. The position also supports device setup, onboarding and offboarding activities, inventory handling, and knowledge documentation to help maintain efficient day-to-day support operations. 1. End User Technical Support: Provide first-line support for end users by troubleshooting common hardware, software, password, printing, mobile device, and access-related issues using approved support tools and procedures., 2. Incident and Request Handling: Log, categorize, prioritize, and update incidents and service requests accurately in the ticketing system; follow standard workflows to help meet service level targets., 3. Issue Escalation: Escalate complex or unresolved issues to senior analysts or other IT teams with clear notes, troubleshooting steps taken, and relevant user impact details., 4. Device Setup and Deployment: Assist with preparing, configuring, deploying, and refreshing laptops, desktops, peripherals, and mobile devices for new hires, existing staff, and replacement requests., 5. Onboarding and Offboarding Support: Support onboarding, offboarding, and staff move activities by coordinating device readiness, collecting returned equipment, and updating inventory records as directed., 6. Inventory and Asset Tracking: Maintain accurate records for assigned equipment, tags, and device status; assist with inventory checks, asset returns, and basic reconciliation activities., 7. Knowledge Documentation: Document troubleshooting steps, common solutions, and support procedures to contribute to team knowledge articles and improve consistency in service delivery., 8. Customer Service and Communication: Communicate clearly and professionally with users, provide timely updates, and help set expectations on issue status, next steps, and resolution timelines., 9. Team Collaboration and Continuous Learning: Work closely with team members to share knowledge, follow support standards, participate in training, and build technical skills needed for continued growth in end user support. Education/Experience " Associate or bachelor's degree preferred, or 1 to 3 years of relevant experience in IT support, customer service, or a related technical environment. " Experience should include routine end-user support activities such as incident intake, password or access support, basic hardware/software troubleshooting, ticket documentation, user communication, and escalation of issues that require advanced technical support. Special Licensing or certifications (if applicable) " Relevant foundational certifications such as CompTIA A , ITF , HDI Support Center Analyst, or similar entry-level support certification are preferred but not required. Additional licensing, certifications, registrations (preferred) " CompTIA A , Network , and/or ITF " HDI Support Center Analyst (HDI-SCA) or similar service desk certification " Microsoft, Apple, or device support certifications relevant to the supported environment " ITIL Foundation certification Knowledge, Skills, and Abilities: Knowledge: " Basic knowledge of end user support processes, including incident, request, and escalation handling " Familiarity with ticketing systems such as ServiceNow or similar support platforms " Working knowledge of Windows, common business applications, printers, laptops, and mobile devices " Awareness of account support activities such as password resets, access requests, and device setup " Understanding of customer service principles and techniques for supporting end users " Familiarity with remote support tools and basic troubleshooting methods " Awareness of inventory handling, asset tracking, and documentation practices " General awareness of IT security, data handling, and compliance expectations Skills and Abilities: " Strong verbal and written communication skills " Ability to troubleshoot routine technical issues in a structured and customer-focused manner " Ability to follow established procedures, document work accurately, and maintain attention to detail " Good time management and prioritization skills in a fast-paced support environment " Ability to work independently on assigned tasks and collaborate effectively with team members " Professional customer service skills, including patience, follow-through, and clear status updates " Willingness to learn new technologies, tools, and support processes " Ability to handle routine support interactions through email, chat, phone, and in-person assistance Scope of accountabilities includes (examples): " Provides first-level support for routine end user incidents and service requests across supported devices, applications, and access needs. " Follows established support procedures, documents work accurately, and escalates issues that require advanced troubleshooting or additional approvals. " Supports onboarding, offboarding, device deployment, and basic asset tracking activities for assigned users and equipment. " Contributes to service quality by maintaining accurate tickets, meeting assigned service expectations, and communicating clearly with end users and team members. " Helps maintain inventory accuracy, knowledge documentation, and adherence to security and compliance requirements within assigned tasks.

Job Description Our client is seeking a Computer Support Specialist to provide technical assistance, troubleshoot technology issues, and deliver excellent customer service. The ideal candidate has strong technical knowledge, communicates clearly, and can manage competing support requests. • Provide technical assistance to users by phone, email, chat, and in person., • Actively monitor and resolve tickets submitted through the JIRA ticketing system., • Install, set up, and configure hardware, software, and peripherals., • Diagnose and resolve hardware, software, and network issues for end users., • Document technical problems, resolutions, and user guides for future reference., • Perform other duties as assigned. Minimum Qualifications: • At least two years of experience in Information Technology and Customer Service., • An associate’s or bachelor’s degree in computer science, information systems, management systems, information technology, or cybersecurity., • Knowledge of computer hardware, software, operating systems, and networks., • Strong analytical and problem-solving skills to identify the root causes of technical issues., • Patience, empathy, and a commitment to customer satisfaction., • Strong organizational skills, including the ability to manage tasks, prioritize requests, and maintain detailed documentation. Benefits: • Health Insurance, • Sick Time, • 401k Location: One State Street, New York, NY 10004 Duration: approximately 2 years Apply by deadline: 10/30/2026 Shift Days/Times: M-F 37.5 hrs per week, 9am-5pm Pay Range: $30.00 - $32.00 per hour (Depending on experience and qualifications) By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from HEPCO, Inc and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.hepcoinc.com/privacy/ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, national origin, age, veteran status, disability, or any other protected class.

Job DescriptionTitle: Mobile Device Deployment Technician Location: NYC, NY Duration: 12 months Payrate: $29/hr Responsibilities: • Allocate corporate iPhones purchased for staff, • Create and manage users in the mobile voice recording portal to insure proper capture of ecomms, • Tag all iPhones with asset tags and enter mandatory device information such as serial number, phone number, brand/model, user GID into the ‘Mobile Asset Tracking Database’, • Enter mandatory device and deployment information into an existing project tracking spreadsheet, • Confirm by checking the ‘Mobile Asset Tracking Database’ that each user being assigned an iPhone has “Signed Off” in the database and accepted delivery of the iPhone, • Check the messaging team’s iPhone project data repository to confirm that users being assigned corporate iPhones have accepted the terms of the iPhone user policy and mobile app usage terms, • Deploy iPhones to users after all requirements have been met and the users is compliant, • Assist the iPhone recipients with any questions related to the iPhone and how to set up the services being provided by, • Work with the Messaging team staff in charge of coordinating the iPhone deployment to make them aware of any technical or deployment process issues, • Work with the Customer Relations Management staff to review service delivery and ensure that all issues affecting users are addressed and documented, • Escalate deployment issues to their line manager. Their line manager will escalate accordingly Qualifications: • Minimum of 2 years of IT or business experience, • Ability to work with employees at every level of an organization., • College diploma in Computer Science would be considered an asset, • Organized, task-oriented individual who is able to follow up on any request until completion., • Ability to lead discussions to evolve the current processes (Goal is to standardize the processing), • Excellent written and verbal communication skills, • Sense of ownership & organization is key to success, • Follow the Bank's methodologies.

Job DescriptionComputer Support Specialist Job Number: 26-01895 Make a difference in your community. ECLARO is looking for a Computer Support Specialist for our client in New York, NY. ECLARO’s client aims to enhance public services and promotes sustainable resource management, offering advanced solutions and services. If you’re up to the challenge, then take a chance at this rewarding opportunity! Responsibilities: • Providing technical assistance to users via phone, email, chat, or in-person., • Actively monitoring and working on tickets submitted in the Jira ticketing system., • Installing, setting up, and configuring new hardware, software, and peripherals., • Diagnosing and resolving hardware, software, and network issues for end-users., • Documenting technical problems, resolutions, and user guides for future reference., • Other duties as assigned. Required Skills: • Technical Expertise: Knowledge of computer hardware, software, operating systems, and networks., • Problem-Solving: Good analytical and logical reasoning skills to identify root causes of problems., • Communication: Excellent verbal and written communication skills to explain complex technical concepts to non-technical users., • Customer Service: Patience, empathy, and a focus on customer satisfaction., • Organizational Skills: Ability to manage tasks, prioritize requests, and maintain detailed records., • Adaptability: Ability to work under pressure and in a fast-paced environment. If hired, you will enjoy the following ECLARO Benefits: • 401k Retirement Savings Plan administered by Merrill Lynch, • Commuter Check Pretax Commuter Benefits, • Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO If interested, you may contact: Heckle Tulab heckle.tulab@eclaro.com 212-804-7460 Heckle Tulab | LinkedIn Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.

Job Description Paul Mitchell The School NYC is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning environment that attracts the most qualified staff team members who always put our Future Professionals first. Not only do we offer an education second to none, we also make time for personal and communal growth through opportunities such as FUNraising monthly team trainings, student clubs and activities, fashion shows, photo shoots and much more. Service Desk Coordinator Role The Service Desk Coordinator is professional and has sales and service experience and basic guest service communication skills. He or she must have basic computer software and telephone skills. The objective of a Service Desk Coordinator is to create an extraordinary experience for service guests, prospective Future Professionals, and all other school guests. He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom. What We Are Looking For The ideal candidate will have successful previous sales experience, as well as experience with guest service. He or she must be self-motivated to set, meet, and exceed goals, as well as inspire and inspect. This position requires experience in positive and effective communication, customer service resolution, teamwork, and beauty product sales. Skills/Competencies Required: • Experience in guest service, • Excellent organization, coaching, and communication skills, • Skills in supervision, teamwork, documentation, and return on investment, • Solid work history with verifiable references, • Passion for the beauty industry, • Honesty and professionalism, • Previous cash management and balancing cash drawers, • Experience in handling high volume phone calls preferred Paul Mitchell The School NYC is an equal opportunity employer. Job Posted by ApplicantPro

Job Description Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster. We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI. We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services. If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe. About This Role: Crusoe Cloud is revolutionizing high-performance computing by offering sustainable, low-cost GPU compute power. As a Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and computational biology. You will be the primary point of contact for technical support, ensuring our customers can seamlessly utilize Crusoe Cloud to achieve their goals. This role directly impacts Crusoe's mission by enabling our customers to accelerate their research and development, contributing to a more sustainable future. You will be involved in exciting projects, working with cutting-edge technologies and collaborating with a talented team to solve complex challenges. The ideal candidate is a highly motivated and experienced technical professional with a passion for customer success, a deep understanding of cloud technologies, and a commitment to Crusoe's values. This is a full-time position. What You’ll Be Working On: Customer Support: Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+). On-Call Rotation: Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues. Troubleshooting: Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools. Alert Triage and Maintenance: Manage alert triage, prepare for maintenance windows, and conduct node delivery testing. Collaboration: Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery. Global Teamwork: Adhere to global team collaboration and handoff processes for ticketing and on-call procedures. Knowledge Sharing: Develop onboarding/training materials, knowledge base documentation, and standard operating procedures (SOPs). What You’ll Bring to the Team: Education/Experience: Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 2+ years of equivalent technical experience. Linux Proficiency: Strong command-line interface (CLI) skills in Linux environments. Version Control: Proficiency with Git for code management and collaboration. Customer Support Experience: 2+ years of experience in a customer support role, ideally within cloud, storage, or networking environments. Cloud Technologies: Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana). Public Cloud Knowledge: Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP). Communication Skills: Excellent communication and customer service skills, including the ability to prioritize competing escalations. Bonus Points: Cloud Expertise: Deep understanding of specific cloud platforms and services. Automation Skills: Experience with automation tools and scripting languages. Problem-Solving Abilities: Demonstrated ability to analyze complex technical issues and develop effective solutions. Passion for Sustainability: A strong interest in contributing to a more sustainable future through technology. Benefits: Competitive compensation and equity packages Restricted Stock Units Paid time off, paid holidays & leave of absence programs Comprehensive health, dental & vision insurance Employer contributions to HSA account Paid parental leave Paid life insurance, short-term and long-term disability Professional development & tuition reimbursement Mental health & wellness support Commuter benefits (parking & transit) Cell phone stipend 401(k) Retirement plan with company match up to 4% of salary Volunteer time off Global travel insurance & emergency assistance Daily meals allowance Additional perks & programs specific to location Compensation Range Compensation will be paid in the range of up to $145,000 - $170,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant's knowledge, education, and abilities, as well as internal equity and alignment with market data. Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

Job Description We are seeking an IT Helpdesk Technician - Level I to join our team! You will be primarily assigned to a customer site in Manhattan, NY. You will resolve computer-related issues for our clients through telephone, remote support, or on-site. Responsibilities: • Perform scheduled and preventative maintenance for our clients including patch management, AV scans and OS maintenance, • Provide technical assistance for networking, security, computer hardware and software, • Resolve issues for clients via phone, in person, or using remote support tools, • Recommend hardware and software improvements, • Track customer issues and resolutions using a web-based helpdesk application Qualifications: • Previous experience in IT, customer service, or other related fields. Experience is an MSP environment strongly preferred., • Experience managing Office 365/ Microsoft 365 cloud services is preferred, • Ability to clearly communicate with clients, supervisors and team members, • Strong troubleshooting and critical thinking skills, • Positive and professional demeanor\nCompany Description Impact Business Technology is a Managed IT Security and Services provider offering services to small and medium enterprises primarily in the Connecticut and NYC metro area. Our business is built on an unwavering commitment to deliver excellence in customer service. We focus every ticket, every project and every day on doing the right thing for the customer. Impact Business Technology is a Managed IT Security and Services provider offering services to small and medium enterprises primarily in the Connecticut and NYC metro area. Our business is built on an unwavering commitment to deliver excellence in customer service. We focus every ticket, every project and every day on doing the right thing for the customer.

Job Description IT Service Desk Analyst Job Description Job Title: IT Service Desk Analyst Experience: 1 4 years Employment Type: Full-time Role Overview We are looking for an IT Service Desk Analyst to provide technical support to end users and ensure timely resolution of hardware, software, network, and access-related issues. The role involves troubleshooting incidents, managing service requests, maintaining IT documentation, and delivering a high-quality user support experience. Key Responsibilities Provide first-line technical support through phone, email, chat, and ticketing systems. Log, categorize, prioritize, and track incidents and service requests. Troubleshoot hardware, software, operating system, application, and network issues. Diagnose and resolve problems related to desktops, laptops, printers, mobile devices, and peripherals. Support user accounts, password resets, access requests, and permissions. Assist with Active Directory, Microsoft 365, VPN, and email-related issues. Install, configure, and maintain desktops, laptops, applications, and peripheral devices. Escalate complex or unresolved incidents to appropriate technical teams. Monitor tickets and ensure incidents are resolved within defined SLAs. Follow IT service-management processes and organizational support procedures. Maintain accurate records of incidents, resolutions, assets, and user requests. Create and update knowledge-base articles, troubleshooting guides, and FAQs. Assist with onboarding and offboarding employees, including account and equipment provisioning. Support software deployments, updates, patches, and endpoint-security requirements. Communicate clearly with users regarding incident status and resolution. Identify recurring issues and recommend improvements to reduce support incidents. Required Skills Strong troubleshooting and problem-solving skills. Good knowledge of Windows operating systems, Microsoft 365, Active Directory, and basic networking. Understanding of TCP/IP, DNS, DHCP, VPNs, Wi-Fi, and common connectivity issues. Experience with IT service-desk or ticketing tools such as ServiceNow, Jira Service Management, Freshservice, or similar. Familiarity with desktop hardware, printers, peripherals, and common business applications. Understanding of ITIL concepts and incident/service-request management. Strong customer-service and communication skills. Ability to prioritize multiple tickets and work effectively under SLA requirements. Good documentation and knowledge-sharing skills. Preferred Skills Experience with Microsoft Intune or endpoint-management solutions. Basic PowerShell or scripting knowledge. Familiarity with remote-support tools. Basic understanding of cybersecurity and endpoint protection. Experience supporting hybrid or remote users. Knowledge of asset-management and software-deployment processes. Preferred Certifications CompTIA A CompTIA Network ITIL Foundation Microsoft 365 Certified certifications HDI Support Center Analyst Education Bachelor's degree or diploma in Information Technology, Computer Science, Computer Applications, or a related field preferred.

Job Description JOB SUMMARY: The Help Desk Technician is part of a team that delivers excellent IT service and support by phone, in-person and through remote support tools to staff throughout ICL's locations in the New York City area. ESSENTIAL JOB FUNCTIONS: • Provide tier 1 and 2 helpdesk support by phone, online and in-person through visits to NYC area locations., • Follow established procedures to resolve common IT support requests., • Provision and prepare IT equipment for staff., • Maintain IT records, including asset management., • Perform standard Active Directory management tasks., • Assist with the development of and adherence to IT policies and procedures., • Participate in on-call after-hours rotation schedule., • Work with users to elicit the objectives behind their request and provide great customer service., • Maintain a clean and well-organized work environment., • Stay current with technology trends and continuously develop technical skills., • Work on tasks and projects as assigned by supervisor. EXPERIENCE: • Provide exceptional customer service., • Using Microsoft Windows and Office., • Performing basic hardware and software installation and troubleshooting, • Collaborating with a team., • Utilizing strong written and verbal communications QUALIFICATIONS: • CompTIA A+, Network + or other technical trade certification., • Prior technical training, education, or course work

Job DescriptionCompany Description Job Description Position: Desktop Support Engineer Location: Newark, NJ Schedule: 5 days per week, onsite. Interview Process: Initial phone screening, followed by an in-person interview. You’ll provide Level 1 & 2 support via phone, email, and remote tools—troubleshooting hardware, software, network, and printer issues. Requirements: • 4–6 years’ experience or college degree, • Windows AD, Office 365, DHCP, DNS, LAN/WAN, • Ticketing system, asset management, vendor coordination, • Strong customer service and communication skills, • Saturday and holiday availability Nice-to-have: Scripting, ITIL knowledge, Airwatch MDM. Note: • Fully onsite role requiring presence 5 days a week, Tuesday to Saturday from 8:00 AM to 4:30 PM., • Must be available to work Saturdays and certain holidays as part of a 24/7 support team.Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Founded by the Sisters of Charity of New York, the University of Mount Saint Vincent is an academically excellent, authentically inclusive, Catholic and ecumenical liberal arts university. The University combines a strong core curriculum with a full array of majors in the liberal arts and, within the tradition of liberal education, selected professional fields of study. At Mount Saint Vincent, a student’s education extends beyond knowledge, skills, and preparation for work. We seek the development of the whole person. In the spirit of Vincent de Paul and Elizabeth Ann Seton, we foster an understanding of our common humanity, a commitment to human dignity, and a full appreciation of our obligations to each other. Through its School of Professional and Continuing Studies, the University extends its primary undergraduate mission by offering high quality graduate studies in business, education and nursing and an array of undergraduate and certificate programs serving non-traditional students. Job Description The IT Support Technician provides responsive, hands-on support for the University’s technology environment. The technician diagnoses and resolves hardware, software, account access, and connectivity issues to support faculty, staff, and students, while helping maintain secure and reliable classroom and administrative technology. This is a full-time, exempt, on-site position with flexibility for alternate shifts as needed. Rotating Shift: Monday-Friday 7:30 AM – 3:30 PM, 10:00 AM – 6:00 PM, 12:00 PM – 8:00 PM Responsibilities: • Provide courteous and responsive customer service via phone, email, remote tools, or in person., • Install, maintain, configure, and troubleshoot PCs, peripherals, and software., • Support the full lifecycle of University computers and devices, including setup, imaging/provisioning, deployment, inventory, refresh, and secure retirement., • Assist with Microsoft Intune endpoint management, including device enrollment, configuration profiles, application deployment, compliance monitoring, and troubleshooting under established IT procedures., • Assist users with Help Desk inquiries, ensuring timely and effective issue resolution., • Diagnose and resolve software, hardware, and basic network-related issues (IP, DHCP, DNS)., • Assist users with Microsoft 365 accounts, identity and access issues, password resets, multifactor authentication (MFA), and approved account provisioning procedures., • Provide technical support for the University’s Learning Management System (Canvas)., • Set up and troubleshoot classroom and conference room audio/visual technology., • Assist senior IT support colleagues with computer lab hardware and software deployments., • Conduct computer rollouts for departments and employees., • Support University telephone and voicemail systems., • Train employees and students to effectively use University technology, including productivity tools like Microsoft Teams and OneDrive., • Use University-approved generative AI tools responsibly to improve support documentation, draft FAQs, enhance user training, and streamline routine service desk workflows while safeguarding University data., • Assist in cybersecurity training programs and help implement best practices., • Apply University information security and privacy procedures when handling devices, accounts, and student or employee information (including FERPA-protected records, where applicable), and report suspected security incidents promptly., • Log, prioritize, troubleshoot, document, and resolve service desk tickets; communicate updates, meet established service targets, and escalate complex issues appropriately., • Develop user guides and FAQs for common technical issues., • Maintain accurate asset records and technical knowledge-base entries; assist with new employee onboarding and technology offboarding as authorized., • Collaborate with IT colleagues to identify opportunities for technology improvement, • Additional duties as assigned Requirements • Bachelor’s degree required; a degree in Computer Science or a related field is preferred., • Entry-level position, but recent experience supporting and troubleshooting Windows and Apple machines and operating systems is necessary., • Computer operating systems, Microsoft 365, basic networking concepts (IP, DHCP, DNS, Wi-Fi), and cybersecurity best practices., • Proficiency with Microsoft 365 applications, including Teams, OneDrive, SharePoint, Outlook, and related enterprise tools., • Strong customer service, analytical abilities, and attention to detail., • A valid driver’s license is required for occasional work-related driving and technology support assignments Preferred Qualifications: • Experience with BANNER or other ERP systems., • Familiarity with disk imaging software and Avaya phone systems., • Experience supporting Microsoft Active Directory, Microsoft Entra ID (formerly Azure AD), Microsoft Intune, and Windows Autopilot., • Familiarity with IT service management and ticketing tools, such as SysAid, and common remote-support platforms., • Working knowledge of generative AI and AI-assisted support tools, such as ChatGPT, Microsoft Copilot, Google Gemini, NotebookLM, or AI chatbots, is a plus; familiarity with responsible use of AI and data privacy is preferred., • Experience supporting higher education technology environments, classroom audio/visual systems, or mobile devices is a plus., • Practical knowledge of data networks, peripherals, and infrastructure cabling. Benefits Annual Salary - $66,300 Benefits: • Generous paid time off beyond the time the University is closed for holidays, including vacation, and sick leave., • Comprehensive health, dental, and vision insurance., • 100% employer sponsored Life Insurance & LTD benefits., • 403(b) Retirement plan with employer matching., • Professional development opportunities., • Tuition benefits for employees and their dependents., • Employee Assistance Program.

Job Description About Us: Founded 20 years ago and headquartered in Chicago, the DV Group of financial services firms has grown to more than 600 people operating throughout North America, Europe and Asia. Since spinning out of a large brokerage firm in 2016, DV Trading has rapidly scaled as an independent proprietary trading firm utilizing its own capital, trading strategies, and risk management methodologies to provide liquidity to worldwide financial markets and hedging opportunities to commodity producers and users. Now, DV group affiliates include two broker dealers, a cryptocurrency market making firm, and a bourgeoning investment adviser. Role Overview: DV Trading is looking for a tech-savvy individual who is interested in learning about IT operations. In this role, you'll assist our team in delivering excellent support to end-users. This internship will provide opportunities to learn about IT operations, troubleshoot technical issues, and enhance communication and problem-solving skills. Responsibilities: • Act as the first point of contact for IT support, logging and prioritizing user requests via phone, email, or in-person, • Assist with troubleshooting hardware, managing desk setups, and handling application issues, • Resolve basic technical problems or escalate them to senior staff as needed, • Help maintain records of IT support activities and contribute to our knowledge base, • Assist in IT asset management, including inventory tracking, • Provide friendly and professional support to end-users Requirements: • Expected to graduate by Summer 2028, • A keen interest in technology and IT systems, • Basic understanding of operating systems (Windows, macOS, or Linux), hardware, and software, • Strong communication skills and a customer-service mindset, • Willingness to learn and collaborate with a team Compensation Range: $40.00 per hour DV is not accepting unsolicited resumes from search firms. Only search firms with valid, written agreements with DV should submit resumes in response to DV's posted positions. All resumes submitted by search firms to DV via e-mail, the Internet, personal delivery, facsimile, or any other method without a valid written agreement shall be deemed the sole property of DV, and no fee will be paid in the event the candidate is hired by DV. DV is proud to be an equal opportunity employer and committed to creating an inclusive environment for all employees.

Job Description Industries Computer/IT Services Salary $60,000 - $70,000 Working Hours 9:00 am to 6:00 pm Monday to Friday but required to be flexible to stay late night as needed. Career Level Required Entry level Experience Required Experienced, Non Manager Education Required Bachelor's Degree Job Type Employee Job Status Full Time Exempt ====================================================================== Japanese IT company currently have an opening for Helpdesk Engineer (TIER 1 level). This position assesses and troubleshoots computer support problems and resolves problems of users. They are looking for self-motivated, team-oriented and highly organized individuals. A work location will be at a client's site mostly in NY/NJ area. In response to our client's request, this position does not have an established work schedule. You will be required to work a flexible schedule based on the client's needs. Please understand that the position will require flexibility on your part. PRIMARY RESPONSIBILITIES: 1. Serving as the first point of contact for customers seeking technical assistance over the phone or email., 2. Good knowledge of Microsoft Windows OS (Windows10), Microsoft Office, E-mail (Exchange/Outlook), Microsoft Office 365, Adobe Acrobat related, and Database (basic skills are OK)., 3. Support users by using Helpdesk tickets system and follow-up with users., 4. Maintaining and creating technical documents, such as user manuals and procedures., 5. Software installations, configurations, troubleshoot for users., 6. Hardware (PC, Printer, etc.) setup, installations and configurations for users., 7. Needs to communicate with our vendor and manufacture for the new order, product replacement, and/or technical support from them., 8. Planning and conducts the user training at the client's site. KNOWLEDGE AND SKILL REQUIREMENTS: 1. Excellent skills of Microsoft OS and Office products., 2. Good PC knowledge and skills., 3. Basic Network and cloud knowledge., 4. Excellent communication skills. If you know Japanese, it would be a plus., 5. Excellent customer service skills., 6. Strong team orientation skills., 7. Must be authorized to work in the U.S. REQUIRED EDUCATION AND EXPERIENCE: 1. Bachelor's Degree in MIS or CIS., 2. Entry level of experience in IT Helpdesk Engineer or a similar position is a plus. SUPPLEMENTARY QUALIFICATIONS: 1. Working experience in a Japanese company is a plus., 2. Any Microsoft Certification is a plus., 3. Any involvement of Project Management is a plus.

Job DescriptionPayrate: $30.00 - $33.00/hr. Summary: This role supports reliable exam delivery by installing, configuring, and troubleshooting test-center hardware, software, CCTV equipment, and supporting systems in collaboration with the Network Operations Centre (NOC) and VSS teams. Key Responsibilities • Install, configure, test, and support approved test-center hardware, software, CCTV equipment, and related systems., • Coordinate deployments with NOC and VSS teams and resolve hardware, software, and basic network connectivity issues., • Validate system readiness and document results, issues, and follow-up actions., • Perform other related technical support duties and project activities as assigned. Required Qualifications: • One to two years of technical support experience with Windows applications, computer hardware, and customer service., • Proficiency in installing, configuring, and troubleshooting Windows 11 and Windows Server environments., • Working knowledge of hardware, software, and basic network troubleshooting, including TCP/IP, DNS, and DHCP. Preferred Qualifications: • Diploma or associate degree in related technology discipline, CompTIA A+ or equivalent certification, and CCTV support experience are preferred., • Skills, Knowledge, and Abilities, • Systematic hardware and software troubleshooting with strong attention to detail., • Clear verbal and written communication with strong customer service and follow-up skills., • Effective planning, prioritization, teamwork, and adaptability to changing schedules and requirements. Pay Transparency: The typical base pay for this role across the U.S. is: $30.00 - $33.00 /hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary. You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC’s use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions. Calls may be recorded. Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying “STOP” to :messages or by contacting privacy@aditiconsulting.com. For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy #AditiConsulting #26-06766

Job Description Job Title Desktop Support Engineer Experience 1 5 Years (Can be adjusted based on the role) Job Summary We are seeking a skilled Desktop Support Engineer to provide technical support for desktops, laptops, printers, operating systems, and enterprise applications. The ideal candidate should have strong troubleshooting skills, experience with Windows environments, hardware maintenance, software installation, and excellent customer service abilities. Key Responsibilities • Install, configure, and maintain desktops, laptops, and workstations., • Diagnose and resolve hardware and software issues., • Install and upgrade operating systems and applications., • Configure printers, scanners, and peripheral devices., • Provide technical support to end users through phone, email, remote access, or in person., • Troubleshoot network connectivity and internet issues., • Configure user accounts, passwords, and email clients., • Perform system updates, patch management, and antivirus maintenance., • Maintain IT asset inventory and documentation., • Escalate complex issues to higher-level support teams when necessary., • Ensure compliance with IT security policies., • Provide support during system migrations and office relocations. Required Technical Skills Operating Systems, • Windows 10/11, • Windows Server (basic administration), • macOS (preferred), • Linux (basic knowledge) Hardware, • Desktop and Laptop Assembly, • RAM, SSD/HDD Replacement, • Motherboard Troubleshooting, • BIOS Configuration, • Peripheral Device Setup Networking, • TCP/IP, • DNS, • DHCP, • VPN, • LAN/WAN, • Wi-Fi Troubleshooting, • IP Configuration Microsoft Technologies, • Microsoft Office 365, • Outlook, • Active Directory (User Management), • Azure Active Directory (basic), • Microsoft Teams, • OneDrive Remote Support Tools, • TeamViewer, • AnyDesk, • Remote Desktop (RDP), • Quick Assist Security, • Antivirus Management, • BitLocker, • Endpoint Protection, • Multi-Factor Authentication (MFA) ITSM Tools, • ServiceNow, • Jira Service Management, • BMC Remedy, • Freshservice Preferred Skills, • Basic PowerShell scripting, • SCCM/MECM, • Microsoft Intune, • Mobile Device Management (MDM), • Azure Fundamentals, • ITIL Foundation Certification Daily Responsibilities, • Resolve desktop support tickets within SLA., • Install new computers and software., • Troubleshoot login and email issues., • Configure printers and shared drives., • Perform preventive maintenance., • Assist users with application issues., • Maintain asset inventory., • Document incidents and resolutions. Soft Skills, • Strong troubleshooting ability, • Customer service orientation, • Communication skills, • Time management, • Team collaboration, • Attention to detail, • Problem-solving, • Adaptability Education, • Bachelor's degree or Diploma in Computer Science, Information Technology, or a related field., • Equivalent technical certifications are also valued. Preferred Certifications, • CompTIA A, • CompTIA Network, • Microsoft Certified: Modern Desktop Administrator Associate, • Microsoft 365 Certified: Endpoint Administrator Associate, • ITIL Foundation, • Google IT Support Professional Certificate Tools & Technologies, • Windows OS, • Microsoft Office 365, • Active Directory, • Azure AD, • Microsoft Intune, • SCCM/MECM, • ServiceNow, • Jira Service Management, • TeamViewer, • AnyDesk, • Remote Desktop, • PowerShell, • VMware (basic), • Hyper-V (basic) KPIs, • First Call Resolution (FCR), • Average Resolution Time (ART), • SLA Compliance, • Customer Satisfaction (CSAT), • Ticket Backlog, • Device Deployment Time, • System Uptime, • Asset Inventory Accuracy

Job Description We are looking for a qualified Desktop Engineer for the 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools. This is a fully onsite role (5 days, Tuesday to Saturday 12am-8am) providing level 1 & 2 support for users, troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary. We are looking for a qualified Desktop Engineer for the 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools. This is a fully On-Site support role to troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary. Troubleshoot Desktop LAN, server, wi-fi and connectivity issues. Utilize ticketing system to track email submissions and managing phone support efforts. Manage Windows Active Directory and Exchange. Work closely with other IT employees on system maintenance and configuration projects. Work closely with other employees on interdepartmental projects. Maintain accurate asset management records. Work with vendors and manufacturers on repair and maintenance of IT equipment. College degree and/or 4-6 years' experience. Ability to help employees solve hardware and software problems. Experience with Windows Active Directory& Office 365. Experience troubleshooting network issues in large office setups. Experience supporting and troubleshooting printer systems. Familiarity with DHCP,DNS, LAN, WAN, and other common networking concepts. Strong customer service and communication skills. Experience with a scripting language preferred. Must be able to work on Saturdays and certain Holidays. Basic understanding of ITIL foundation processes, i.e. Incident, Request, Change, etc. MDM experience, specifically Airwatch, is a plus.

Job Description Jr. Help Desk Technician Our client is seeking a motivated Junior Help Desk Technician to join their IT support team and serve as a first point of contact for internal users. This is an excellent opportunity for someone early in their IT career who enjoys troubleshooting, learning new technologies, and providing great customer service. The role is well suited for individuals looking to gain hands-on IT experience and continue developing their technical skills in a supportive, team-oriented environment. As part of our process after applying, you may receive an invitation from our AI Recruiter Avery for a short conversation that lets you share more about your background beyond your resume. For questions, contact Location: Jersey City, NJ 07302 – Onsite Monday through Friday Compensation: This job is expected to pay about $20–25/hr W2. No Visa Sponsorship Available for this role What You’ll Do: • Provide first-level technical support to end users via phone and email, ensuring timely and professional assistance., • Log, track, and update support tickets while documenting troubleshooting steps and resolutions., • Perform initial diagnostics and resolve common hardware, software, and Windows-based issues., • Install, configure, and update workstations, applications, peripherals, and basic hardware components., • Assist with routine maintenance tasks and follow up with users to confirm issues are fully resolved. What Gets You the Job: • Entry-level IT support experience or a strong technical foundation with an interest in pursuing a career in IT support., • Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred., • Familiarity with Windows environments and basic desktop support concepts., • Strong communication skills with a customer-focused mindset., • Exposure to tools such as Okta, Jira, or Google Workspace is a plus but not required. If you're looking for an opportunity to develop your technical skills and gain valuable hands-on IT experience, we'd love to hear from you! Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey—so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career! Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Job DescriptionScope of Work The Telecom Management unit is responsible for telecom infrastructure and services to 7000 users across all 37 locations. These services include the management and support of Telephone lines, Phone instruments, Data circuits, Interactive Voice Response Systems, Video Teleconferencing, and Voice over IP (VoIP) phone system, Voicemail, Instant Messaging and Public Announcement Systems. The candidate specific duties will include: " Provide Telecom Support, telephone repairs, moves, adds, and changes at various field offices including 2 Secure Detention Center facilities. " Interface with Telecom vendors to resolve issues and system upgrades " Perform site surveys and participate in walk throughs to diagnose problems for moves, adds, changes, repairs, and telecom solutions " Perform required tasks for conversion of Centrex phone system to VoIP i.e. stations reviews, placement of instruments, interact with system integrator, testing and training " Manage data circuits (WAN, Internet, PRIs); interface with carriers, network team for the installation of new circuits and troubleshooting of existing circuits " Use of Telecommunications provisioning software and Cisco Hosted Collaboration Solution (HCS) to administer moves, adds and changes on Client end users Centrex phones, VoIP phones and Voice Mail Systems " Use videoconference (VTC) infrastructure to connect multiple parties to video conferences and assist with the installation and troubleshooting of endpoints. " Design and maintain the MDF, IDF, cable infrastructures at all locations. " Install, terminate, and test cabling of moderate distance. " Coordinate & implement backbone cabling where necessary. Oversee cabling work performed by the vendors. " Use Telecom Inventory Management System to keep up to date inventory on voice and data lines, phone instruments assigned to locations/users. " Utilize Service Desk software to create problem tickets, manage assigned workload and update assigned problem tickets with detailed resolution. " Conduct end user technical training or provide instructions as needed on Telecommunications instruments, VoIP, videoconferencing, and peripherals. " Required to work at any location within the five boroughs of NYC to support 24x7 operations " Required to work in 2 secure detention center facilities in Brooklyn and Bronx Vendor Qualifications " Preferably 5 years of hands-on experience as Telecom Engineer managing telecom services " Working knowledge of Microsoft Windows 10, Office 365/Exchange online, Browsers, MS Visio, and Project " Experience with Telecommunication Enterprise Direct, Telecommunication CMAC, VMM, Interactive Voice Response Systems, Cisco Hosted Collaboration Solution (HCS) " Working experience in recognizing and resolving Telecom (hardware, software, application) problems " Must have good verbal and written communication skills, problem solving skills, customer service and interpersonal skills " Ability to multitask and perform in a high-paced/high pressure environment " Ability to work independently or within a group to resolve an issue " Ability to communicate with different levels of the organization " Strong team player with service-oriented attitude and customer focus " Ability to provide effective and efficient real-time support for a variety of Telecom issues, and users proven experience with solving telecom related issues via the phone. " Ability to work in small IDF closets " Must be able to lift and move equipment weighing up to 50lbs Thank you! Jackie Jackie Flynn Director of Recruiting TNT Staffing LLC 70 Kinderkamack Road, Suite 100 Emerson NJ 07646 (201) 497-6305 x 403 Office (201) 574-3889 Cell (201) 754-9755 Fax Jackie@tntstaffing.com

Job DescriptionAbout US: Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems. Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)! Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement. Job Summary: Tryfacta is seeking a Computer Support Specialist for our client in One State Street, New York, NY 10004 This is a temporary contract assignment. If you meet the qualifications listed below and are interested, please Apply Now! Job Diva ID: 26-05710 Position Title: Computer Support Specialist Location: One State Street, New York, NY 10004 Duration: 24 months Work Schedule: M-F 37.5 hrs per week, 9am-5pm Responsibilities for this position include, but are not limited to: Minimum Candidate Qualifications: The candidate must have a minimum of: a. Two years of experience in Information Technology and Customer Service b. Proof of eligibility to work in NYS. c. An Associates or Bachelor's Degree in computer science, information systems, management systems, information technology, or cybersecurity. 1. Job Description and Required Services: Duties include, but are not limited to, the following: • Providing technical assistance to users via phone, email, chat, or in-person., • Actively monitoring and working on tickets submitted in the JIRA ticketing system., • Installing, setting up, and configuring new hardware, software, and peripherals., • Diagnosing and resolving hardware, software, and network issues for end-users., • Documenting technical problems, resolutions, and user guides for future reference., • Other duties as assigned. In addition, the candidate must possess the following abilities: • Technical Expertise: Knowledge of computer hardware, software, operating systems, and networks., • Problem-Solving: Good analytical and logical reasoning skills to identify root causes of problems., • Communication: Excellent verbal and written communication skills to explain complex technical concepts to non-technical users., • Customer Service: Patience, empathy, and a focus on customer satisfaction., • Organizational Skills: Ability to manage tasks, prioritize requests, and maintain detailed records., • Adaptability: Ability to work under pressure and in a fast-paced environment. Tryfacta is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job DescriptionCompany Description Job Description We’re hiring a Desktop Engineer for our 3rd shift (Tues–Sat, 12am–8am, onsite in Newark, NJ). Please share your updated resume. You’ll provide Level 1 & 2 support via phone, email, and remote tools—troubleshooting hardware, software, network, and printer issues. Requirements: • 4–6 years’ experience or college degree, • Windows AD, Office 365, DHCP, DNS, LAN/WAN, • Ticketing system, asset management, vendor coordination, • Strong customer service and communication skills, • Saturday and holiday availability Nice-to-have: Scripting, ITIL knowledge, Airwatch MDM. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description IT Help Desk Technician I Full-Time, Non-Exempt · New York, NY · Reports to: Director, Digital Projects ABOUT JAZZ AT LINCOLN CENTER The mission of Jazz at Lincoln Center is to entertain, enrich and expand a global community for jazz through performance, education, and advocacy. We believe jazz is a metaphor for Democracy. Because jazz is improvisational, it celebrates personal freedom and encourages individual expression. Because jazz is swinging, it dedicates that freedom to finding and maintaining common ground with others. Because jazz is rooted in the blues, it inspires us to face adversity with persistent optimism. Jazz is one of America’s most profound and enduring cultural contributions, inseparable from the story of this country, its history, its struggles, its democratic ideals, and its continuing evolution. We are stewards of that legacy. The three pillars of our work—performance, education, and advocacy—are one mission expressed three ways, each reinforcing and requiring the other two. You cannot perform without honoring the history that gives the music meaning. You cannot educate without the conviction that what you are teaching deserves to outlast you. You cannot advocate without the lived experience of the art itself. We look for people who feel that wholeness in full, across all three pillars. POSITION DESCRIPTION The IT Help Desk Technician I serves as the first point of contact for employees requiring technical assistance and is responsible for providing timely, professional, and effective support for day-to-day technology needs. The position provides frontline support for computer hardware, software, user accounts, network connectivity, printers, mobile devices, audiovisual equipment, and other technology used throughout the organization. The IT Help Desk Technician I receives, documents, troubleshoots, and resolves technical issues using established procedures, available support resources, and independent troubleshooting. The Technician is expected to take ownership of support requests through resolution whenever possible and to research and troubleshoot unfamiliar issues within the scope of the position. When an issue requires specialized expertise, elevated administrative access, vendor intervention, or changes to core systems or infrastructure, the Technician will escalate the issue to the appropriate resource, including the Network Administrator, SaaS support resources, or Director of Information Technology. The Technician is responsible for ensuring that relevant troubleshooting, user impact, and supporting information are documented and communicated as part of the escalation. The IT Help Desk Technician I also supports employee onboarding and offboarding, workstation deployment, user account administration, software installation, endpoint maintenance, routine system administration, and technology upgrades. The position participates in and executes approved maintenance procedures, including software updates, patches, system upgrades, and other scheduled Technology activities. KEY RESPONSIBILITIES • Serve as the first point of contact for Technology support requests received through the help desk system, email, phone, or in person, ensuring requests are acknowledged, prioritized, and accurately documented., • Take ownership of support requests through resolution whenever possible, performing appropriate troubleshooting, research, testing, and follow-up., • Diagnose and resolve hardware, software, operating system, application, printing, account access, connectivity, peripheral, and other common end-user technology issues., • Provide support for common user issues including password resets, account access, software installation, application configuration, Wi-Fi and network connectivity, printers, email, and collaboration tools., • Create, update, prioritize, and maintain support tickets with clear documentation of reported problems, troubleshooting performed, communications with users, and final resolutions., • Escalate issues requiring specialized expertise, elevated administrative access, vendor assistance, or changes to core infrastructure to the appropriate resource, including the Network Administrator, SaaS support resources, or Director of Information Technology., • Ensure escalated issues include clear documentation of the reported problem, user impact, troubleshooting performed, results, and other information necessary for the receiving resource to continue troubleshooting efficiently., • Maintain visibility of escalated tickets as appropriate, communicating status and resolution information to affected users and following up to confirm successful resolution., • Support employee onboarding, offboarding, and role changes, including account provisioning and deactivation, access and permission changes, workstation preparation, software installation, and equipment deployment., • Configure, deploy, maintain, and troubleshoot desktops, laptops, mobile devices, printers, peripherals, conference room technology, and other end-user equipment., • Perform routine user account and access administration according to established authorization, security, and access-control procedures., • Participate in and execute approved maintenance procedures, including operating system and application updates, security patches, software deployments, endpoint configuration changes, and scheduled system upgrades., • Assist with routine system administration and operational Technology tasks according to established procedures, including endpoint management, software deployment, device configuration, account administration, and system monitoring., • Monitor maintenance and deployment activities and escalate failed updates, unexpected behavior, service interruptions, cybersecurity concerns, or other issues requiring additional investigation., • Provide support for conference rooms, audiovisual equipment, video conferencing platforms, presentations, and other meeting technology., • Maintain accurate hardware, software, and equipment records and assist with inventory management and lifecycle tracking of organizational technology assets., • Maintain accurate records within the help desk and asset management systems, including troubleshooting activities, resolutions, equipment assignments, and relevant system changes., • Develop and maintain Technology documentation, standard operating procedures, troubleshooting guides, knowledge base articles, and frequently asked questions to improve support consistency and facilitate efficient resolution of common issues., • Identify recurring technical issues and communicate trends, potential root causes, documentation gaps, and opportunities for process or technology improvements to the Technology team., • Provide clear and professional communication to users throughout the support process and explain technical issues and solutions in language appropriate for non-technical users., • Follow organizational Technology policies and procedures related to cybersecurity, account management, data protection, acceptable use, software installation, equipment handling, and escalation of security-related incidents., • Participate in Technology projects, system deployments, equipment refreshes, upgrades, and other departmental initiatives as assigned. QUALIFICATIONS • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred, or an equivalent combination of education, training, and professional experience., • One to three years of experience providing Help Desk, Desktop Support, Technical Support, or similar end-user technology support preferred., • Working knowledge of Microsoft Windows and macOS operating systems., • Experience supporting Microsoft 365 applications and common workplace productivity and collaboration tools., • Familiarity with user account administration, permissions, password management, and directory services such as Microsoft Active Directory and Microsoft Entra ID., • Basic understanding of networking concepts including TCP/IP, Wi-Fi, DNS, DHCP, VPN, and internet connectivity., • Experience troubleshooting desktops, laptops, printers, mobile devices, peripherals, and common business applications., • Familiarity with help desk/ticketing systems, remote support tools, endpoint management platforms, and IT asset management practices., • Ability to independently troubleshoot and resolve a broad range of end-user technology issues, follow established technical procedures, research unfamiliar problems, and exercise sound judgment regarding when an issue requires escalation or additional expertise., • Strong written and verbal communication skills and the ability to explain technical concepts clearly to users with varying levels of technical knowledge., • Strong organizational skills with the ability to prioritize multiple support requests, manage competing priorities, and maintain accurate documentation., • Demonstrated commitment to customer service, professionalism, discretion, and the responsible handling of confidential information., • Ability to work independently on routine support and operational issues while collaborating effectively with other members of the Technology team, vendors, and support partners on more complex problems., • Ability to adapt to changing priorities and work effectively in a fast-paced environment., • Industry certifications such as CompTIA A+, Microsoft Fundamentals, Apple Device Support, or equivalent certifications are a plus. WORKING AT JAZZ AT LINCOLN CENTER The music is present here, literally and philosophically, and the people who thrive are the ones who feel that and lean into it. They are Fans, Advocates, Musicians, and Educators who know that you cannot shape what comes next without first honoring what came before — who ask why something is the way it is before they presume to know what it should become. They find their own work more meaningful because of its proximity to something larger, and they understand that excellence in any role, regardless of function, is connected to what happens on stage and in classrooms and communities around the world. The passion that runs through this organization can be felt on your first day, and it is the thing people miss most when they leave. We are a live-events organization, and our schedule reflects that energy: we expect full presence when the work and the art call for it. Within that, we strive to create real flexibility for our people. Flex Mondays give staff the freedom to work from wherever suits them best, and Tuesday through Friday our teams come together in person, with the understanding that the work and the art will sometimes ask for more. We trust our people to know the difference, and we build around that trust. Benefits reflect the same investment in our people: comprehensive health, retirement, and a seat inside the life of this organization. Staff have access to the breadth of JALC programming—from live performances to access at Dizzy's Club to world-class jazz education through Swing University and beyond—because we believe the people who do this work deserve to experience it, not just support it. HOW TO APPLY Click the button above to apply. Please include a cover letter and salary requirements with your application. Jazz at Lincoln Center is an equal opportunity employer that affords equal opportunities to all applicants, employees, contractors, and other covered persons, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Jazz at Lincoln Center is committed to creating an inclusive, open, and respectful culture that reflects and embraces diversity.

Job Description IT Support Specialist Job Description (Updated for 2026) Job summary We are looking for an IT Support Specialist to deliver timely, user-focused technical support across the organization. You will troubleshoot hardware, software, network, and account issues; manage support tickets; maintain IT assets; and help keep systems secure and reliable. The role may involve onsite, remote, and hybrid support via phone, chat, email, and in-person. Key responsibilities Respond to and resolve IT support requests through a ticketing system, phone, chat, email, and walk-ups. Diagnose and fix issues with Windows and macOS devices, mobile devices, printers, peripherals, and applications. Support Microsoft 365, Google Workspace, email, collaboration tools, and line-of-business applications. Create, modify, and disable user accounts, passwords, groups, and permissions in Active Directory and/or Microsoft Entra ID. Install, configure, patch, and upgrade operating systems, drivers, and standard software. Configure and support Wi Fi, VPN, DNS/DHCP basics, and remote-access tools. Track IT assets, software licenses, device assignments, and warranty information. Document incidents, resolutions, runbooks, and knowledge-base articles. Monitor endpoint health and proactively address recurring issues. Train users on tools, security best practices, and IT policies. Escalate complex network, server, cloud, or security incidents to appropriate teams. Coordinate with vendors for hardware repairs, replacements, and service calls. Follow backup, security, privacy, and change-management procedures. Required qualifications Diploma, associate, or bachelor's degree in IT/CS or equivalent hands-on experience. 1 3 years in IT support, help desk, or desktop support (adjust for junior/mid/senior). Strong troubleshooting skills for Windows 10/11 and macOS; basic mobile-device support (iOS/Android). Experience with ticketing systems and remote-support tools. Solid understanding of computer hardware, OS installation, software deployment, and basic networking. Clear written and verbal communication; ability to explain technical issues to non-technical users. Ability to prioritize work, meet SLAs, and handle confidential information. Preferred skills Microsoft 365 admin basics (Exchange Online, SharePoint, Teams, OneDrive). Active Directory and/or Microsoft Entra ID user and group management. Endpoint management with Intune, Autopilot, Jamf, or similar. Basic networking: TCP/IP, DNS, DHCP, VLANs, Wi Fi, and VPN troubleshooting. Familiarity with ServiceNow, Jira Service Management, Freshservice, or Zendesk. Endpoint security tools, antivirus/EDR, disk encryption, and backup basics. Certifications: CompTIA A , Network , ITIL 4 Foundation, Microsoft MD 102, or similar. Performance metrics Average first response time and time to resolution. First-contact resolution rate. Customer satisfaction (CSAT) score. SLA compliance and ticket backlog. Quality and completeness of documentation. Reduction in repeat incidents and escalations. Posting details (customize) Job title: IT Support Specialist Department: Information Technology Reports to: IT Manager / Service Desk Lead Employment type: Full-time Work model: Onsite / Hybrid / Remote Location: [City, Country] Experience: 1 3 years Shift: [Day / Rotational / 24x7 support] Salary: [Insert range] Benefits: [Insert benefits]