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Position: FSQA Manager Department: FSQA / R&D Reports to: VP of FSQA / R&D Date: 05/21/2026 About the Company: Water Lilies Food, LLC is a private equity-backed manufacturer and distributor of premium Asianinspired food. Founded for over 30 years, the Company is in a high-growth phase, supported by a stateof-the-art manufacturing facility in Bay Shore, NY (Suffolk County Long Island), with a second facility scheduled to come online in Q2 2026. Water Lilies’ growth strategy is centered on private label partnerships with national and regional retailers, complemented by proprietary control brand offerings where private label programs are not feasible. The category remains underdeveloped, creating meaningful runway for growth through disciplined commercialization, category-led selling, and operationally sound go-to-market execution. Water Lilies’ vision is to be the preferred supplying partner of premium Asian-inspired food, achieved through delivering our products and services with attention to detail, a continuous improvement mindset, agility, and authenticity. Our culture emphasizes collaboration, respect, and accountability. Employees are empowered to make a meaningful impact, take ownership of their work, and grow alongside the business. The company is backed by Blue Point Capital Partners, a lower middle-market private equity firm with a strong history of scaling founder-led and growth-oriented manufacturing businesses. Job Summary: Reporting to the VP of FSQA / R&D, the FSQA Manager is responsible for overseeing and managing Food Safety and Quality Assurance programs for Water Lilies Food manufacturing operations. This position ensures compliance with USDA, FDA, FSIS, HACCP, SQF, customer, and regulatory requirements while supporting production, sanitation, environmental monitoring, commercialization, continuous improvement initiatives, and customer satisfaction. The FSQA Manager provides leadership and direction to FSQA personnel and works cross-functionally with Operations, Sanitation, Maintenance, R&D, Regulatory, Procurement, Warehousing, and customers to maintain the highest standards of food safety, product quality, regulatory compliance, and operational efficiency. Responsibilities: Works closely with QA, R&D, Operations, Sanitation, Maintenance, Procurement, Warehousing, Sales, Customer Service, Vendors, Regulatory Agencies, and Customers. Major responsibilities include but are not limited to: • Manage and oversee daily Food Safety and Quality Assurance operations within USDA and FDA regulated food manufacturing facilities., • Ensure compliance with USDA-FSIS, FDA, HACCP, SQF, GMP, SSOP, allergen control, sanitation, and customer-specific requirements., • Lead and maintain HACCP, Food Safety, Food Defense, Food Fraud, Environmental Monitoring Programs (EMP), allergen management, traceability, recall, and quality systems., • Oversee implementation, verification, and continuous improvement of SQF and other GFSI certification programs., • Manage and support environmental monitoring programs including Listeria spp. investigations, corrective actions, vector swabbing, root cause analysis, and preventive actions., • Oversee CCP, preventive control, operational prerequisite program, and quality monitoring activities., • Review and verify production records, HACCP documentation, CCP records, metal detector records, sanitation documentation, and quality records., • Lead investigations related to food safety, quality, customer complaints, foreign material incidents, non-conformances, deviations, and hold/release activities., • Ensure corrective and preventive actions (CAPA) are implemented, documented, and verified effectively., • Support commercialization and new product launches by participating in line trials, validations, specification reviews, and process reviews., • Coordinate and support internal audits, customer audits, USDA audits, third-party audits, and regulatory inspections., • Develop, implement, and maintain FSQA procedures, policies, work instructions, forms, and training programs., • Manage product hold, release, disposition, and traceability activities in ERP and warehouse systems., • Review and trend quality metrics, environmental data, customer complaints, foreign material incidents, and operational KPIs., • Support supplier quality activities including specification review, supplier approvals, ingredient documentation review, and corrective actions., • Collaborate with Operations and Maintenance to improve sanitary design, process controls, and operational efficiencies., • Train, mentor, supervise, and develop FSQA personnel and support a culture of accountability and continuous improvement., • Support customer requests related to food safety, quality, certifications, specifications, investigations, and regulatory compliance., • Participate in risk assessments, validations, shelf-life studies, challenge studies, and verification activities., • Assist with management of certifications such as SQF, Organic, Kosher, Halal, SMETA, and customer-specific compliance programs., • Support preparation and review of documentation related to exports, customer requirements, and regulatory compliance., • Maintain and support ERP systems, specification systems, quality databases, and document control systems., • Other duties and projects as assigned by VP of FSQA / R&D. Coverage Dauring Absence: In the absence of the FSQA Manager, the VP of FSQA / R&D will assume responsibility for FSQA-related activities and provide operational oversight to ensure continuity of food safety, quality, and regulatory compliance programs. Requirements / Competencies: • Bachelor of Science Degree in Food Science, Microbiology, Chemistry, Food Technology, or related discipline preferred., • 5+ years of FSQA management or supervisory experience in food manufacturing; USDA experience strongly preferred., • Strong knowledge of USDA-FSIS, FDA, HACCP, SQF, GMPs, sanitation, allergen management, environmental monitoring, and food safety systems., • Experience managing environmental monitoring programs and investigations in Ready-To-Eat (RTE) food manufacturing environments preferred., • HACCP and PCQI certification preferred., • SQF Practitioner experience preferred., • Experience leading internal audits, customer audits, USDA inspections, and third-party certification audits., • Strong understanding of food manufacturing operations, sanitation, process controls, and quality systems., • Experience with ERP systems, Microsoft Office, specification systems, and quality management systems., • Strong leadership, analytical, organizational, problem-solving, and communication skills., • Ability to manage multiple priorities in a fast-paced manufacturing environment., • Bilingual (English/Spanish) preferred., • Strong computer skills including Microsoft Office, ERP systems, specification systems, and customer portals., • Low Ego – It’s all about the team and organizational success, • Sense of Urgency – Mindset to deal with critical issues quickly, • Trustworthy – Win with actions, not words, • Hungry – Has the desire to take on challenges and grow, • Collaborative – Partnership across the organization, • Accountable – Holds self and others to a clear standard; constructively handles conflict, • Communicative – Able to effectively connect with others starting at the floor up to C Suite, • Customer Centric – Everything starts with the Customer in mind Physical Requirements: • The employee will occasionally move within the office to access office machinery, file cabinets, and collaborate with colleagues. Consistent use of office equipment, such equipment may include but not limited to computers, phones, printers, and copiers. The employee will be required to frequently communicate with both internal staff members as well as external parties or customers and must be able to convey accurate information. This job description reflects management’s assignment of essential functions, it does not exclude or restrict the tasks that may be assigned. This job description is subject to change based on company needs as expressed by management.

Overview: Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country! We primarily service Northern New Jersey, Southern New York State, New York City, with a landfill located in Ohio, where we also own and operate a state-of-the-art rail-served landfill. We cater to a diverse range of residential, industrial, and commercial customers. Our mission has always been to provide our customers with the highest quality waste, recycling, and environmental services, while keeping focus on employee, customer, and environmental safety. What makes our company culture unique is we have mastered the ability to balance the standards of a large corporate company while maintaining our small business family style culture. Essential Job Summary:: This position will ensure the Operations, Safety, IT, Risk and Data teams maintain cross-functional compliance with all NYC Local Laws, Rules, Regulations and Contract Requirements established for the NYC Commercial Wate Zone Program. Additional responsibilities will include include defining the path to sustainable maintenance of all auditable information, collaborating daily with operational stakeholders to maintain an accurate flow of information within DSNY’s data repository, and coordinating the cadenced and ad hoc reporting of necessary data. Essential Job Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.: • Partners with and ensures IWS stake holders understand required business practices needed to remain in compliance with NYC Commercial Waste Zone rules and regulations, including ensuring cross-functional activities between departments are coordinated and compliant with CWZ contract., • Serves as subject matter expert for all CWZ rules and regulations including interpreting and training IWS stakeholders on CWZ contract requirements., • Meets daily with IWS stakeholders to ensure required CWZ information is submitted timely and accurately to NYC., • Monitors CWZ contract and implements rules and guidelines for staying in compliance. Ensures IWS stakeholders stay compliant and takes necessary action when stakeholders operate outside of CWZ requirements., • Implements a reporting schedule for IWS stakeholders and trains how to create and submit required reports to NYC to meet deadlines., • Analyzes high volumes of data from multiple sources and provides recommendations to IWS stakeholders based on data trends., • Serves as IWS liaison and representative to the NYC Department of Sanitation regarding CWZ information and report requests for specific IWS stakeholders., • Creates and implements quality assurance standards to ensure IWS actions comply and meet the standards of the CWZ contract., • Maintains accurate truck register by tracking new and de-commissioned assets servicing the NYC Market Area., • Maintains Facility and Disposal location information based on operational practices in NYC., • Works with Operations, IT, and Fleet Maintenance team to define and drive compliance with all relevant telematics reporting requirements., • Works with Operations and Safety team to maintain compliance with employee safety training requirements., • Aggregates and reports monthly disposal receipt information for the NYC Market., • Works with Operations and Legal team to track and report and resolve any relevant violations issued within the NYC Market., • Works with Operations, Safety, and Risk teams to track and report any injuries, collisions, or incidents within the NYC Market., • Prepares and delivers presentations providing updates on status of CWZ Program using data and reports compiled from IWS to internal and external stakeholders, • Performs other duties as assigned. Requirements and Qualifications::, • Proven ability to communicate information to all levels of the organization, • Strong verbal and written communication skills, • Strong interpersonal and customer service skills, • Strong organizational skills and attention to detail., • Strong time management skills with a proven ability to meet deadlines, • Strong analytical and critical thinking skills, • Demonstrated ability to use a data-driven approach to decision making, • Ability to work independently and under pressure to meet deadlines, • Ability to function in a high-paced and at times stressful environment, • Ability to design reporting hierarchies, • Master level excel abilities, • Ability to respectfully handle confidential and sensitive information Additional Information:, • Bachelor’s degree in business or related field; experience working in the solid waste industry is preferred. Experience working with Operations teams preferred., • A minimum of five years of experience as a data analyst, contract specialist or similar experience required., • Demonstrated experience meeting business commitments, driving change and implementing process improvements., • Knowledge of public sector procurement, bidding processes, laws, rules, and regulations a plus. IWS’s base pay actually offered takes into account a range of factors including, but not limited to, internal equity, the candidate’s geographic region, job-related knowledge, skills, qualifications, and other business and organizational needs. Bonus: This role is not bonus eligible. Benefits: IWS employees are eligible to participate in our benefits plan. Should an employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance, retirement savings benefits, paid vacation and holidays, as well as access to numerous voluntary benefits. Any coverages for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Salary Range Minimum: USD $90,000.00/Yr. Salary Range Maximum: USD $110,000.00/Yr.

Job DescriptionDescription: Recognized by Long Island Press and Dan’s Papers as a “TOP Long Island Workplace”, Contract Pharmacal Corp (CPC) is currently seeking passionate and talented individuals to join our organization in various positions across different departments. If you are motivated and eager to make a difference, we want to hear from you! About Us: CPC is a leading CMO in the pharmaceutical space dedicated to delivering high quality products to consumers around the globe. With a strong focus on innovation, quality, teamwork, and customer service, we strive to exceed expectations and drive success into everything we do. Requirements: Available Positions: We have entry to mid-senior level openings in a number of departments, including but not limited to: • Operations - Compression, Coating, Blending, • Finance, • Information Technology, • Research and Development, • Quality Assurance Requirements: While specific job duties will vary depending on the position, we are looking for candidates who possess the following: • Ability to work independently and as part of a team, • Problem-solving skills, • Adaptability and willingness to learn, • Relevant education and/or work experience in the respective field (if applicable) Salary Range: Salary for each position will be commensurate with experience and qualifications. Salary ranges are indicated within the specific job posting per position. Why Join Us? • Competitive salary and benefits packages, • Opportunities for career advancement and professional growth, • A supportive and inclusive work environment, • Chance to be part of a dynamic and innovative team If you are interested in joining our team, please submit your resume along with a cover letter highlighting your relevant work experience and why you are a great fit for our organization. Your future starts here. Apply now!

Job Description IF you’re looking for a great company, with great benefits and a place to grow, we encourage you to apply!! Take your career to the next level with WindowRama today! Position Overview: The Dispatch Associate ensures that the company maintains a reputable relationship with our WindowRama customers. In this role, you will be responsible to maintain an open line of communication with the customers and the truck drivers and other departments as necessary to coordinate the delivery process of materials. They are also responsible for scheduling drivers to pick up and deliver to customers or vendors and maintaining the relationship with our shipping partner. Strong office skills, including written and verbal communication, is required. Essential Job Functions: • Communicating with customers about freight details, delivery or pickup times, and special handling requests, accommodating route changes as needed., • Answer questions of our customers in regard to time of delivery and what items are being delivered, • Preparing dispatch documents, as well as generating freight bills and invoices., • Maintaining records of dispatched calls, driver routes, route changes, as well as delivery and pickup times., • Reviewing drivers’ logs, including dispatched calls and arrival times., • Liaison between WindowRama customers and our shipping partner, • Logging customer shipping schedules and complaints., • Run reports to check for quality assurance daily Key Competencies: • Advanced use of Microsoft Office, • Multitasker who enjoys working in fast-paced environment, • Detail oriented and highly organized with exceptional follow-through abilities, • Top performer who can instill pride of workmanship in self while also motivating team to excel, • Passionate about WindowRama and loves the brand, • Highly motivated, flexible, and positive, professional demeanor Required Education and Experience: • High School Diploma or equivalent, • Proficiency with computers (Microsoft Office, Google, IBM AS400)., • Prior customer service or dispatch experience is preferable Why WindowRama? • Competitive pay and benefits package, • Opportunities for career growth, • A supportive and collaborative work environment, • Fun, team building days and events Salary and Benefits: • $18 - $20 per hour, based on experience, • Health Insurance, • Dental Insurance, • Vision Insurance, • Pet Insurance, • 401K Matching, • PTO (Paid time off), • Paid Holidays Hours and Schedule: Full-time; Monday through Friday In-Office (no remote) Hours: 7:00 AM to 3:30 PM Physical Requirements: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to walk, talk, and hear. The employee can expect to work in a favorable office environment. WindowRama, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or any other category protected under law. In addition to federal law requirements, WindowRama, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities

Job Description • General Purpose of the Job Under general supervision, the Call Center Manager acts as supervision for all call center employees, and provides customer service for incoming calls from patients to schedule or cancel appointments during high call volume. In addition to performing the functions of a call center representative, they will investigate and resolve escalated or difficult customer service complaints and calls. They will also train new call center representatives, oversee the break/lunch schedule and manage scheduling conflicts. • Essential Duties & Responsibilities, • Responsible for the onboarding and training of Call Center representatives., • Management of diffusing situations prior to being escalated to administration, • Serve as Lead to the external call center team for any inquiries or questions, • Oversight of implemented break/lunch schedules, • Responsible for managing scheduling conflicts of internal staff/coverage, • Provide flexible coverage of front-desk and/or call center when staffing needs require., • Works cohesively within the Patient Services Department., • Maintains confidentiality of patients, administrative, and financial functions, • Provides patient-focused service and presents positive impression of Long Island Select Healthcare to both internal and external customers., • Manage high-volume amount of inbound and outbound calls in a timely manner., • Answers phone promptly; in a polite and professional manner, • Documents all incoming & outgoing phone calls within the EMR, • Meet or exceed Quality Assurance Requirements and other key performance metrics., • Maintains minimum 80 answered calls and 90% call answer rate daily, • Schedules appointments for patients:, • Obtains & Enters accurate demographic information into the EMR, • Identifies client needs, clarifies information, researches issues and provides solutions., • Identifies appropriate insurance as needed and re-verifies accordingly, • Schedules appointments correctly, clearly documenting the reason for the appointment, verifies entered data coincides with appointments, • Reviews appointment details with caller prior to hanging up, • Updates patient registration/demographic info with new/terminated insurance policies, copay information, • Makes reminder phone calls as requested, • Reschedules appointments when necessary, • Acts as liaison between patient and Health Center Staff, • Directs calls to other departments/individuals when needed, • Resolves problems and fulfills requests by clarifying desired information; researches and explores alternative solutions; implements solutions; escalates unresolved problems., • Understands when to escalate calls to management, • Processes new patient registration forms, HIPAA, privacy notice, and demographic change forms., • Communicates Sliding Scale policy to patients, requests documentation., • Complete side-by-side evaluations with employees to help with training and development, • Complete call-monitoring to ensure quality and training throughout the call center regularly, • Administer coaching to employees as needed and provide clear communication regarding KPI’s for the department, • Enforce policies and procedures within the call center department on behalf of leadership., • All other duties as assigned by the Patient Services Manager., • Supervisory Responsibilities None. • Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Education and/or Experience High school diploma, General Education Diploma (GED), or High School Equivalency Diploma (HSE); College degree preferred. 2 years of supervision in a Call Center environment required. • Necessary Skills & Abilities Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Mathematical Skills Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Computer Skills To perform this job successfully, an individual should have basic to intermediate knowledge of Microsoft Office software (Outlook, Excel, Word), as well as Practice Management and Electronic Medical Record software. Other Skills and Abilities • Strong Communication and People skills both verbal and written, • Strong problem solving skills, • Experience with clerical procedures, • Well organized and able to handle multiple priorities, • Understanding and application of telephone etiquette, • Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. • Travel This position may require traveling to different clinic locations depending upon scheduling needs. • Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Blood Borne Pathogen Classification: Limited exposure risk to Bloodborne Pathogens (Category III).

Job Description Established in 2020, Pink’s was born out of the desire to bring dignity back to the blue collar service industry. Tired of the stigma of workers showing up late or saying they would fix something that they never got around to, Pink’s is here to change the narrative by bringing back the days of knowing and trusting the people working on your home or business. Pink’s is founded on the idea of world class service at a fair price and our Brand Promise is to be The Best Houseguest Ever. If you possess a passion for delivering unparalleled customer service and desire to be part of a company with a remarkable culture, we look forward to meeting you! We are looking for a General Manager to join our world-class team. The GM plays a pivotal role in our business. They are the culture carriers and the face of window cleaning in our community. Responsibilities will include, but are not limited to: • Handle scheduling, direct client communication, including phone, text, and email., • Estimate projects., • Send out quotes and accompany potential clients on property inspections., • Upsell additional services to ongoing projects/customers., • Once a client accepts, schedule the job., • Hiring, firing, and labor scheduling., • Follow-ups with clients post-service for quality assurance., • Build strategic relationships with homeowners, restaurant managers, and local businesses., • Network and promote Pink’s., • Ensure safety compliance in van operations., • Inventory management, including soap, towels, and equipment. Qualifications: • Proven sales and leadership experience., • Hospitality experience is a plus., • Exceptional communication and customer responsiveness., • Ability to learn and work independently in a fast-paced environment., • Self-motivated., • Superb time management, prioritization, and organizational skills., • Detail-oriented, dependable, and reliable., • Proficiency in the use of a personal computer/cell phone and software programs. Additional Information: Check us out online at Pinkswindows.com Job Type: Full-time Benefits: • Health insurance, • Paid time off, • Paid training Shift: • Day shift License/Certification: • NYS Driver's License (Required) Ability to Commute: • Deer Park, NY 11729 (Required) Ability to Relocate: • Deer Park, NY 11729: Relocate before starting work (Preferred) Work Location: Hybrid remote in Deer Park, NY 11729

Job DescriptionCare. No Matter What. Position Summary: We will train for the right candidate including: 2/4-year college grads seeking a health care career, Medical Assistants, Nurse Aides, Phlebotomists, Hemo Techs, Health Center Licensed Practical Nurses, Home Health Aides and Personal Care Aides Serves as a fundamental member of the health center operations and clinical support team. Successfully completes assigned support tasks under supervision of center management and licensed clinical staff. Provides essential assistance to maximize center flow, patient satisfaction, safety of PPHP’s services, and internal customer service.Handle all front desk functions as assigned including patient reception, check-in/ check-out, observation and maintenance of the waiting room, and observe and report back to center management to assist with patient flow and customer serviceReceive and make phone calls, handle mail and deliveries to the center as assigned; assures supplies are received and unpacked according to proceduresDemonstrate proficiency in the electronic health record and practice management systemExplains and offers available entitlement programs to patients, and assists in enrolling them.Assemble any necessary paperwork (such as instructional packets) and any fundamental chart information for clinical staffHandle lab results under supervision, including calling patients with results and scheduling any required returns to medical center visitsMaintain electronic and medical chart functions as assigned including filing, scanning, purging, archiving.Maintain knowledge of and comply with agency security procedures and protocols.Demonstrate flexibility and teamwork; understand the interaction between this position and others with whom the position works directly and indirectly.Participate in all center efforts to meet, adhere to and manage center fiscal goals relative to revenue and expenses.Perform other duties as assigned. Complete support functions for patient assessment including laboratory services and testing, vital signs assessment, readying patient for exam and treatment, setting up of trays, etc.Educates patients for both medication and surgical abortion.Draws blood and handles specimens correctly (i.e. correct vials, universal precautions) and complete appropriate laboratory requisitions.Provides urine pregnancy testing, HIV testing and any other PPHP approved laboratory testing and completes any appropriate laboratory requisitions.Obtains and records patient vital signs.Provides accurate and complete information/ education to clients concerning the risks and benefits of family planning methods, basic reproductive and family planning services offered by PPHP, and the availability of related services within PPHP.Conducts interviews with patients and assist them in understanding and completing medical histories, consent forms, and other information related to their visit. Provides contraceptive supplies, information and instructions for their use, as appropriate and delegated by the Senior Clinician/Clinician.Assists in the clerical and informational tasks related to proper follow-up of patients according to the protocols and procedures of PPHP.Performs options counseling.Cleans, prepares and stocks exam rooms, sterilizes instruments according to OSHA and PPFA standards.Ensures, through a professional, open, and courteous manner, that each patient receives the care and information he or she needs.Assists in the referral of patients to other services provided by PPHP or other agencies in the community, as indicated.Assists in the maintenance of an efficient, clean and comfortable Center facility.Takes personal responsibility to remain informed about family planning methods, abortion and other services offered by PPHP; PPHP protocols, policies and procedures; and to request training and continuing education as needed.Participates, as assigned, in routine Center chart audits and quality assurance procedures.Provides support and direction to Center volunteers as needed and directed by the Health Center Manager.Completion of an accredited high school program or equivalent required; further education, training, and/or certification preferred. Additional training and/or education in reproductive health or medical services desirable.Previous professional experience with the provision of family planning services preferred.Previous medical laboratory and/or counseling experience desirable, as well as familiarity with computer databases.Knowledge of basic principles of patient care and of duties and responsibilities of HCA I position.Able to work in a fast-paced environment and pay close attention to detail.Skilled in verbal and written communications in English.Able to work evening and weekend hours, and to work at other PPHP Centers, as needed.Able to assist patients with completion of medical formsAble to commit to the efficient and customer-oriented provision of services, and to the operating goals and philosophies of PPHP.Able to communicate with patients, the public, staff and volunteers in a professional, warm, respectful and sensitive manner.Able to participate in a team approach to health care;Able to speak Spanish or other languages common to the PPHP’s clientele, preferredPerform other duties as assigned. $21.25 per hour, after successful completion of probationary period increase to $21.75 per hour. PPHP offers a comprehensive and competitive benefits package including Medical, Dental, Vision, Life, STD/LTD, Voluntary Benefits, may be eligible for (Paid) Maternity Leave after one year of employment, Tuition Reimbursement Program, Preceptorship Bonus, Quarterly Bonus program and a 401(k) Plan with a match. The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable including location, specialty, service line, years of relevant or relatable experience, education, credentials, budget and internal equity. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description DUTIES AND KEY RESPONSIBILITIES: • Check floor plan for assigned station and side work., • Greet all residents and guests. Assist residents to table and help them fold walkers as needed., • Distribute/collect menus. Take meal orders, monitor residents’ dietary needs and make menu suggestions accordingly., • Assist in the plating and proper portion controls of some or all of the following: appetizer, salads, soup, beverages and desserts for residents and guests., • Before serving, check the meal to ensure that it is appetizing in appearance and aroma and will present well., • Serve meals and beverages to residents, ensuring accuracy and promptness., • Monitor resident’s eating habits and report anything unusual to the Director of Wellness., • Check back to tables after the meal is served to see that meal is acceptable and that residents have everything needed for a satisfying dining experience., • Watch for residents' cues and non-verbal communication to anticipate their needs and provide prompt service., • Respond promptly to special requests and dietary preferences, accommodating residents' individual needs. Respond to resident questions about the food, if possible, if not, report the question to the Chef on duty., • Set and clear tables. Ensure cleanliness and organization in the dining area. Check table settings for cleanliness, especially inspecting glass and silverware and remove and/or replace as necessary., • Pick up all dirty dishes as the resident finishes each course., • Bus tables at end of meal. Carry soiled dishes, utensils, etc., to wash area; scrape dishes and place in the dish drop off area., • Re-sets tables in station completely, including wiping down vases, salt and pepper shakers, change tablecloths, wipe chairs and chair legs., • Assure that condiments and supplies for the next meal are readily available., • Provide excellent customer service to residents, their families, and guests, creating a friendly and comfortable environment., • Develop positive relationships with residents, addressing them by name and engaging in conversation to enhance their dining experience., • Familiarize yourself with the daily menu, including options for special diets and dietary restrictions prior to approaching wait stations., • Assist residents in making informed choices by providing detailed descriptions of the menu items and making recommendations based on their preferences., • Work closely and cooperatively with kitchen staff, ensuring accurate communication of orders and any specific dietary requirements., • Collaborate with other team members to maintain a smooth flow of service and address any issues or concerns promptly., • Assist other employees in the performance of their assignments when you are available, seeking out opportunities to help., • Recognize the need for variations in staffing and volunteer to fill open shifts., • Follow established hygiene and safety protocols, maintaining cleanliness and organization in the dining area., • Adhere to food handling guidelines and ensure proper sanitation of dishes, utensils, and service areas., • Follow proper storage practices, including time and date labeling, quality assurance, categorizing storage areas and stock rotation., • Detect and identify any unpleasant odors in the dining area, such as spoiled food or unsanitary conditions, and promptly address them., • Clean and sanitize the following: commercial coffee maker, iced tea machine, juice and /or soda dispenser, ice cream freezer, soft serve yogurt, reach-in refrigerators and freezers, bussing carts, conveyor and/or popup toaster, stainless steel, storage and production surfaces., • Vacuum floors and mats, sweep floor in service area, remove trash as required., • Complete special assigned cleaning jobs based on periodic schedules., • Foster a sense of community by engaging with residents, listening to their feedback, and addressing any concerns or special requests., • Promote social interaction during mealtimes to enhance the residents' overall experience., • Support the organization and execution of special events and celebrations within the community., • Assist in setting up and decorating dining areas for these occasions, ensuring a festive and welcoming atmosphere., • Wear proper and clean company uniform., • Performs other duties and/or assists in other departments as assigned by Supervisor, Executive Director or Manager on duty.

Job Description Director, Patient Contact Center A career that changes lives. SightMD is a rapidly growing integrated ophthalmic provider group, extending the reach of exceptional eye care to patients across New York, New Jersey, Pennsylvania, Connecticut and Massachusetts. With over 127 eye care providers and the convenience of 60 locations, our commitment to delivering unparalleled services is at the heart of everything we do. As we embark on our mission, we are actively seeking teammates who are eager to contribute to our legacy of eye excellence, a tradition that spans more than 50 years. Position Summary: The Director of Patient Call Center is responsible for the strategic leadership, operational performance, and continuous improvement of a high-volume, multi-channel patient contact center supporting a Physician Practice Management (PPM) organization serving approximately one million patients. This leader oversees domestic and offshore call center operations, leveraging technologies including AI-enabled patient engagement tools, workforce optimization platforms, automation, CRM systems, omnichannel communications, and analytics-driven performance management. The Director ensures an exceptional patient experience, operational efficiency, regulatory compliance, and scalable growth while supporting organizational goals related to patient access, retention, quality, and value-based care performance. Key Responsibilities Strategic Leadership • Develop and execute the enterprise patient contact center strategy aligned with organizational growth, access, and patient experience goals., • Lead a large-scale, multi-site patient engagement operation utilizing domestic and offshore staffing models., • Build scalable operational frameworks capable of supporting a patient population exceeding one million lives., • Partner with executive leadership on digital transformation initiatives, automation strategy, and patient access optimization., • Drive innovation through implementation of AI-enabled solutions including:, • Conversational AI/chatbots, • Intelligent call routing, • Speech analytics, • Predictive staffing, • Self-service patient engagement tools, • Real-time quality monitoring Essential Duties and Responsibilities • Develop, implement, and continuously improve contact center policies, procedures, workflows, and service standards., • Establish and monitor key performance indicators (KPIs), service level agreements (SLAs), and operational metrics including quality, productivity, patient satisfaction, response times, abandonment rates, and scheduling accuracy., • Analyze operational and performance data to identify trends, gaps, root causes, and opportunities for improvement., • Lead workforce management strategies to ensure appropriate staffing levels and achievement of departmental goals related to quality, efficiency, and patient experience., • Partner with leadership teams to implement initiatives that improve patient access, scheduling efficiency, and overall service delivery., • Design and oversee quality assurance and training programs for new and existing team members in collaboration with Corporate Training and People Operations., • Monitor ongoing departmental performance against established targets and implement corrective action plans as needed., • Evaluate and recommend enhancements to contact center technologies, systems, workflows, and reporting capabilities to improve operational performance and patient retention., • Serve as a liaison between the Patient Contact Center and other operational departments to ensure alignment and continuity of care and service., • Ensure compliance with all applicable healthcare regulations, privacy standards, and organizational policies, including HIPAA requirements., • Support organizational initiatives, special projects, and other duties as assigned. Required Qualifications • Bachelor’s degree in healthcare administration, Business Administration, Communications, or a related field preferred. Equivalent combination of education and relevant experience may be considered., • Minimum of five (5) years of progressive leadership experience in contact center management, patient access, healthcare customer service, or related operations., • Demonstrated experience leading high-volume, multi-channel contact center operations., • Strong knowledge of workforce management practices, call center technologies, quality assurance methodologies, and performance analytics., • Experience developing and implementing operational strategies that improve patient satisfaction, employee engagement, and service efficiency., • Proven ability to analyze data, identify operational challenges, and implement process improvement initiatives., • Excellent leadership, organizational, problem-solving, and decision-making skills., • Strong verbal, written, and interpersonal communication skills., • Ability to manage multiple priorities and thrive in a fast-paced, metrics-driven environment., • Advanced proficiency in Microsoft Office 365 applications including Excel, Word, PowerPoint, Outlook, and reporting tools., • Experience with electronic health records (EHR), patient scheduling systems, and contact center platforms preferred. Preferred Competencies • Patient-centered and service-oriented leadership approach., • Strong analytical and strategic thinking capabilities., • Ability to build collaborative relationships across departments and organizational levels., • High degree of professionalism, integrity, accountability, and adaptability., • Commitment to continuous improvement and operational excellence. Salary Range: • $130,000 to $150,000/annually commensurate with experience Benefits: We aim to take care of our teammates the same way we take care of our patients. All SightMD employees receive the following benefits: • Medical/Dental/Vision Insurance, • Prescription Drug Coverage, • Company Paid Term Life Insurance & Long-Term Disability, • Supplemental Insurance Benefits, • Employee Assistance Program (EAP), • Retirement Plan - 401(k), • Paid Time Off (PTO), • Paid Holidays, • Career Development Programs, • All benefits are subject to eligibility requirements. Equal Employment Opportunity Statement: SightMD is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal, state and local laws. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact People Services at peopleservices@sightgrowthpartners.com #SMD123

Job DescriptionCare. No Matter What. Position Summary: Perform lab result management as defined by PPHP Medical Standards and Guidelines (MSG) and Patient Services. Appropriately manage lab results, patient notification and follow up as defined by Physician and Clinician approved plans based on PPHP Medical Standards and Guidelines (MSG) and Patient Services Procedures. Receive, manage and route patient calls to appropriate department for continued assistance as necessaryProvide professional and comprehensive telephonic nursing assessment, evaluation, education and advice to patients within affiliate protocols.Document accurately, appropriately and efficiently all communication with patients.Maintain accurate and current electronic logs.Notify pharmacies of new prescriptions and authorizations of refills as ordered by the provider.Follow up with PPHP contracted laboratories as needed.Complete audits accurately and within a specified time frame as instructed by Director, Quality & Clinical Integration.Provide high-quality and efficient telephone customer service to internal and external customers.Communicate requests and respond accurately using the appropriate procedures for contacting clinics and/or clinic staff.Maintain thorough knowledge and understanding of PPHP’s organization in order to answer questions and direct calls correctly and appropriately.Complete quality assurance monitoring tools as specified for the department. Registered Nurse with a current NYS License in good standing.Must have current CPR/BLS and ACLS certificationOne year experience in Women's Healthcare, abortion services, recovery room preferred.Bilingual English/Spanish skills preferredMust be willing to orient in surgical and family planning environment to develop an understanding of clinic flow and functionality, must be willing to cover surgical shifts in Smithtown, New Rochelle and White Plains when needed.Ability to use a computer for charting, documenting, communication, researchingWilling to work flexible hours including evenings and weekends. Job Type: Full-time$78,000 - $85,000 salary range depending on years of applicable RN experience. PPHP offers a comprehensive and competitive benefits package including Medical, Dental, Vision, Life, STD/LTD, Voluntary Benefits, may be eligible for (Paid) Maternity Leave after one year of employment, Tuition Reimbursement Program, Quarterly Bonus program and a 401(k) Plan with a match. The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable including location, specialty, service line, years of relevant or relatable experience, education, credentials, budget and internal equity. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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