Customer service quality assurance jobs in Edison, New JerseyCreate job alerts

Overview: Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country! We primarily service Northern New Jersey, Southern New York State, New York City, with a landfill located in Ohio, where we also own and operate a state-of-the-art rail-served landfill. We cater to a diverse range of residential, industrial, and commercial customers. Our mission has always been to provide our customers with the highest quality waste, recycling, and environmental services, while keeping focus on employee, customer, and environmental safety. What makes our company culture unique is we have mastered the ability to balance the standards of a large corporate company while maintaining our small business family style culture. Essential Job Summary:: This position will ensure the Operations, Safety, IT, Risk and Data teams maintain cross-functional compliance with all NYC Local Laws, Rules, Regulations and Contract Requirements established for the NYC Commercial Wate Zone Program. Additional responsibilities will include include defining the path to sustainable maintenance of all auditable information, collaborating daily with operational stakeholders to maintain an accurate flow of information within DSNY’s data repository, and coordinating the cadenced and ad hoc reporting of necessary data. Essential Job Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.: • Partners with and ensures IWS stake holders understand required business practices needed to remain in compliance with NYC Commercial Waste Zone rules and regulations, including ensuring cross-functional activities between departments are coordinated and compliant with CWZ contract., • Serves as subject matter expert for all CWZ rules and regulations including interpreting and training IWS stakeholders on CWZ contract requirements., • Meets daily with IWS stakeholders to ensure required CWZ information is submitted timely and accurately to NYC., • Monitors CWZ contract and implements rules and guidelines for staying in compliance. Ensures IWS stakeholders stay compliant and takes necessary action when stakeholders operate outside of CWZ requirements., • Implements a reporting schedule for IWS stakeholders and trains how to create and submit required reports to NYC to meet deadlines., • Analyzes high volumes of data from multiple sources and provides recommendations to IWS stakeholders based on data trends., • Serves as IWS liaison and representative to the NYC Department of Sanitation regarding CWZ information and report requests for specific IWS stakeholders., • Creates and implements quality assurance standards to ensure IWS actions comply and meet the standards of the CWZ contract., • Maintains accurate truck register by tracking new and de-commissioned assets servicing the NYC Market Area., • Maintains Facility and Disposal location information based on operational practices in NYC., • Works with Operations, IT, and Fleet Maintenance team to define and drive compliance with all relevant telematics reporting requirements., • Works with Operations and Safety team to maintain compliance with employee safety training requirements., • Aggregates and reports monthly disposal receipt information for the NYC Market., • Works with Operations and Legal team to track and report and resolve any relevant violations issued within the NYC Market., • Works with Operations, Safety, and Risk teams to track and report any injuries, collisions, or incidents within the NYC Market., • Prepares and delivers presentations providing updates on status of CWZ Program using data and reports compiled from IWS to internal and external stakeholders, • Performs other duties as assigned. Requirements and Qualifications::, • Proven ability to communicate information to all levels of the organization, • Strong verbal and written communication skills, • Strong interpersonal and customer service skills, • Strong organizational skills and attention to detail., • Strong time management skills with a proven ability to meet deadlines, • Strong analytical and critical thinking skills, • Demonstrated ability to use a data-driven approach to decision making, • Ability to work independently and under pressure to meet deadlines, • Ability to function in a high-paced and at times stressful environment, • Ability to design reporting hierarchies, • Master level excel abilities, • Ability to respectfully handle confidential and sensitive information Additional Information:, • Bachelor’s degree in business or related field; experience working in the solid waste industry is preferred. Experience working with Operations teams preferred., • A minimum of five years of experience as a data analyst, contract specialist or similar experience required., • Demonstrated experience meeting business commitments, driving change and implementing process improvements., • Knowledge of public sector procurement, bidding processes, laws, rules, and regulations a plus. IWS’s base pay actually offered takes into account a range of factors including, but not limited to, internal equity, the candidate’s geographic region, job-related knowledge, skills, qualifications, and other business and organizational needs. Bonus: This role is not bonus eligible. Benefits: IWS employees are eligible to participate in our benefits plan. Should an employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance, retirement savings benefits, paid vacation and holidays, as well as access to numerous voluntary benefits. Any coverages for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Salary Range Minimum: USD $90,000.00/Yr. Salary Range Maximum: USD $110,000.00/Yr.

Job DescriptionDescription: At Triple T Hospitality, our Mission is to achieve “GREATNESS”. Tommy's Tavern + Tap is a dynamic and fast-paced restaurant known for its welcoming atmosphere, exceptional food, and outstanding service. We take pride in delivering a memorable dining experience to our guests while fostering a positive and growth-oriented work environment for our team. We believe that good isn’t good enough - GREATNESS is remembered. The General Manager is responsible for overseeing the daily operations of the restaurant, ensuring exceptional service, quality, and profitability. This role involves managing and coaching staff, maintaining compliance with health and safety regulations, and achieving company objectives in service, quality, and sales. Requirements: Exemplify the Triple T Hospitality Experience: Dedicate oneself to delivering GREAT guest service, consistently going above and beyond for both guests and team members. Managing and Coaching: • Organize and assign tasks to front-of-house staff to ensure smooth operations., • Administer fair, prompt, and consistent corrective actions for violations of company policies and procedures., • Strive to develop staff in all areas, providing training and growth opportunities., • Lead and inspire staff to perform at their best, fostering a positive work environment., • Ensure adherence to company guidelines and training programs., • Complete staff reviews in a timely manner, providing constructive feedback., • Display a passion for service to guests and team members, setting an example for the team., • Coach and develop the management team, identifying areas for improvement and growth., • Identify staffing needs, recruit, and select quality candidates. Process and Procedure: • Ensure restaurant policies, procedures, and standards are followed at all times., • Monitor compliance with health, safety, fire, and labor regulations., • Ensure restaurant sanitation according to health and safety guidelines., • Monitor payroll and ensure all information is accurate., • Monitor all payables to ensure information is correct and invoices are processed timely., • Execute opening, mid, or closing restaurant procedures efficiently. Attends weekly conference call for food & liquor. Follows up on weekly action plan., • Verifies inventory monthly to ensure accuracy and Integrity. Maintenance and Quality Assurance: • Achieve company objectives in service, quality, and sales., • Maintain a safe working environment for all staff., • Ensure all equipment is maintained to company standards. Maintenance app is current for all R&M issues., • Ensure the facility and outside grounds are maintained to company standards. Knowledge, Skills and Abilities Required: • Proven experience as a Restaurant General Manager or in a similar leadership role., • Excellent leadership, communication, and problem-solving skills., • Experience with inventory management, scheduling, and staff development., • Strong knowledge of restaurant operations, financial management, and customer service best practices., • Ability to thrive in a fast-paced environment and make data-driven decisions., • Passion for hospitality and commitment to delivering an exceptional guest experience.

Job Description Established in 1983, WilkinGuttenplan is a leading mid-sized accounting and advisory firm in New Jersey and New York City. The Firm serves a multitude of industries, including closely held and middle-market businesses and their owners, high-net worth individuals, real estate, healthcare, international commerce, sports and entertainment, professional practices, technology, non-profit, condominiums and cooperatives, and many more. Areas of expertise include tax, auditing, compilations, reviews, financial statement preparation, business valuations and trust & estate solutions. WilkinGuttenplan is an independent member of the BDO Alliance USA. At WilkinGuttenplan, we strive to ensure we foster an inclusive and flexible environment for all our employees while also assisting them in achieving their unique career goals through our coaching program. WG is currently looking for an Audit Senior to join our rapidly growing Audit team. As an Audit Senior, you will have the opportunity to learn and grow in your professional career through ongoing training, collaborating with colleagues on multiple engagements, experiencing direct coaching and mentoring from our talented Audit team, and overseeing our Associate staff. You will gain exposure to various industries including Real Estate, Life Sciences, 401k, Healthcare, and many more! In this role, you will be pivotal in ensuring our clients are provided outstanding service. Description • Assist in executing audits, reviews, and compilations in accordance with U.S. GAAP and firm policies., • Assist in engagement planning, including risk assessment, developing audit strategies, and establishing timeline., • Prepare and review GAAP financial statements, footnotes, and disclosures to ensure accuracy and compliance with professional standards., • Supervise, mentor, and review the work of staff auditors, providing clear feedback and guidance., • Communicate effectively with clients to resolve issues, discuss findings, and deliver audit results., • Maintain proper documentation in accordance with firm policies and auditing standards., • Ability to manage multiple priorities and meet deadlines., • Enhance client relationships by providing excellent customer service., • Stay current with technical accounting and auditing updates. Requirements • Bachelor’s degree in Accounting., • This is a hybrid role, you will work remotely for most audit and reporting tasks, with periodic in-office days for team collaboration, training, and client-related activities. Candidates should be able to commute to the office as needed., • Actively working towards obtaining your CPA license; current CPA license a plus., • 3+ years of recent work experience as an auditor for a public accounting firm, with a focus on audit and assurance engagements., • Strong working knowledge of U.S. GAAP, including technical accounting concepts and financial statement presentation requirements., • Experience performing and supervising audit procedures, including planning, risk assessment, internal control evaluation, substantive testing, and completion., • Ability to prepare and review GAAP financial statements and related disclosures., • Complete various assignments within time constraints and deadlines., • Excellent at project management and possess analytical skills., • Strong attention to detail with a commitment to high-quality work., • Experience mentoring, supervising, or reviewing work of staff-level team members., • Strong organizational, analytical and project management skills. Benefits Why WG? • We offer a unique culture that emphasizes and values work/life balance including remote work flexibility!, • We offer a competitive salary and benefits package, including Unlimited Work Options, Unlimited PTO, Medical, Dental, Vision, 401(k), Summer Fridays, and much more! For more information on our offerings please visit our website., • Our collaborative work environment is strongly committed to your professional growth and success., • We have an extensive Coaching Program designed to prepare you for a life in a dynamic CPA firm., • We have a track record of ranking in the Best Place to Work NJ for the past tweny one years and have won several other awards including #1 in Vault’s Top 3 Internships, Best Firms for Young Accountants, Best Accounting Firms To Work For, and many more!, • The estimated salary range for this position is $84,000 to $105,000. Individual salaries are determined through multiple factors permitted by law including but not limited to experience, education, licensure/certification, knowledge, skills and qualifications. WG also offers a comprehensive benefits package and performance award (bonus) eligibility where you’ll be recognized and rewarded based on your performance. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. We believe in equal opportunity: Wilkin & Guttenplan P.C. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive work environment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, national origin, disability, sexual orientation or protected veteran status, or any other characteristic protected by federal, state or local law.

Job DescriptionOur office in Piscataway, NJ is looking for a Machine Insert Operator to join our team! Shift: Monday to Friday from 1:00pm to 9:00pmFacility address: 30 Knox Dr, Piscataway, NJ 08854 As an Insert Operator, you will operate automated finishing and post-finishing equipment to meet daily production requirements of client jobs, in addition to providing assistance with the general maintenance of equipment. Why join KUBRA? You’ll enjoy a casual dress code, shift premiums, comprehensive healthcare (medical/prescription drug, dental, and vision), generous paid time off including vacation, personal holidays, sick time and paid company holidays.How You'll Contribute • Operate Pitney Bowes (PB) APS/MPS intelligent mail insertion equipment, • Work with Senior Machine Operators and the Lead Operator while learning the makeup, operating procedures, and structure of the Processing Center jobs, • Assist with operations and general maintenance of equipment, • Adhere to Standard Operating Procedures (SOP), Quality Test Methods (QTMs), and Quality Assurance (QA) processes, • Prepare and trays each job correctly for delivery to the Post Office with appropriate paperwork, • Ultimately assume responsibility for the performance, process, and quality of the assigned sorter/verifier, • Properly communicate finishing/quality concerns, service level statuses, and equipment performance issues to the appropriate personnel, • Assist in maintaining work area order and cleanliness, • Interact with other departments at the Processing Center and the Post Office to ensure the smooth flow of the mailStrengths that Shine in This Role, • Reliable – you are punctual for your scheduled shifts, have a great attendance record and are flexible to work Overtime when required, • A Team Player – you enjoy working as part of a team to meet daily production volumes and requirements for client jobs, • A great communicator – you communicate professionally, both written and verbal, • Self-motivated and organized – you are able to multi-task and perform in a fast-paced environmentSkills That Matter in This Role, • 2+ years of experience operating a machine, • Technical knowledge of machinery – you know your way around equipment and can perform general maintenance and troubleshooting of any machine issues, • Ability to perform manual labor – lifting up to 20 lbs. may be required, • High school diploma requiredWhy You’ll Love Working Here, • Enjoy excellent benefits with low premiums, plus Healthcare and Wellness Spending Accounts to keep you and your family covered, • Earn more with shift premiums and annual performance-based bonuses, • Plan for your future with 401K matching, • Take advantage of generous paid time off — including vacation, holidays, sick, personal, birthday, and volunteer days, • Dress comfortably every day with our casual dress code, • Free on-site parking for easy, stress-free commutes, • Give back with two paid volunteer days to support causes you care about, • Be recognized and rewarded through our employee appreciation and recognition programs This position is bonus eligible. At KUBRA, we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future. The anticipated hourly wage range below will apply for candidates located in the following geographic area(s): New Jersey Benefits: Medical, dental, vision, life, and disability insurance, 401k contributions, 10 paid holidays, 27 days of paid time off, child/elder care reimbursement, education reimbursement and other company benefits. Equal Employment Opportunity: We are an Equal Employment Opportunity employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law. We will provide accommodations during the recruitment process upon request by emailing recruitment-team@kubra.com. Information received relating to accommodation will be addressed confidentially. While we value the skills and experiences listed in our job requirements, we also recognize that talent comes in many forms, and welcome applications from candidates who meet most but not all specified requirements. If you possess a strong desire to learn and grow in a dynamic work environment, apply now! KUBRA is a fast-growing company that delivers customer communications solutions to some of the largest utility, insurance, and government entities across North America. KUBRA offers billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than 1.5 billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of Hearst. Our office is small enough to allow creative individuals to flourish, yet large enough to provide long-term stability. We place a tremendous amount of responsibility on our team members to be productive, focused and self-motivated. We offer a casual work environment, competitive compensation and a stellar benefits program. KUBRA does not typically provide immigration-related assistance, including employment-based work visa (e.g. H-1B) sponsorship, work permit applications and extensions, permanent residence (green card) sponsorship, LMIA applications or permanent residency nominations. Candidates must ensure they have legal authorization to work in the U.S/ Canada. All sponsorship determinations are case by case based on business need.

Job Description Overview As the Ocean Export Specialist, you will be responsible for processing ocean export shipment. This individual must ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Export Department. Job Description • Provide strong customer satisfaction., • Must possess a comprehensive understanding of the Export Regulations or other government agency regulations., • In-depth understanding of the Ocean Export process., • Complete process of ocean shipment, including arrangement for pick-up or inland transportation, booking, timely document preparation (bill of lading, invoicing, certificate of origin, export declaration and/or AES, if applicable), follow-up with tracking and tracing to final destination., • Receive, review, and ensure documentation is accurately processed, distributed, and released to carriers, customers and agents in a timely manner., • Obtain and create quotes for shipments and source the best method of transportation, communicating with overseas agents to ensure proper pre-alerts and documents., • Maintain strong and professional relationships with ocean intermediaries, transportation agencies and drayage companies., • Track and trace shipments providing updates to clients and sales., • Responds to emails and rate requests in a timely manner, assisting local sales efforts., • Review standard operating procedures to ensure compliance, FMC, Quality Assurance Standards, TAPA, and IMDG, ISO, Customs, etc., • Understand department process flow, looking for best practices to improve operational efficiency and productivity. Qualifications • Minimum 2+ years of Ocean export experience in freight forwarding (required), • Experience in freight forwarding Ocean operations processes and procedures, • Excellent customer service and communication skills, • Basic Software Skills Salary Range : USD 45,000 - $65,000 depending on experience.

Job DescriptionDescription: Job Description: Account Executive – SaaS Retail Software Location: Fully Remote (with annual team events) Reports To: Sales Manager Salary Range: $50-70K Celerant Technology Corp. is a leading provider of state-of-the-art multichannel retail software; enabling retailers of all verticals to more efficiently and effectively maintain operations and increase profitability. Our advanced software manages all channels of retail through one system with real-time inventory visibility, allowing retailers to better serve customers in stores, online and on-the-go. Celerant Technology is a successful software company that is rapidly expanding. The main headquarters are located in Iselin, New Jersey, with additional offices in Atlanta, GA Westminster, CA, and Texas. Celerant offers a few different all-in-one systems, including Stratus Retail and Retail Star provided by CAM Commerce. All sales, marketing, development, quality assurance, project planning/implementation, training and technical support are completed in-house. For more information, visit us at www.celerant.com About the Role: We are looking for a dedicated and client-focused Account Executive to manage and nurture relationships with our retail clients. This role is ideal for someone who thrives on building trust, delivering value, and driving growth through upselling and cross-selling. As an Account Executive, you will oversee a portfolio of 100-150 existing retail clients, serving as their primary point of contact. Your mission is to ensure client satisfaction, act as a trusted liaison between the client and our internal teams, and help clients maximize the value of our SaaS retail software solutions through education and upselling. Key Responsibilities: • Client Relationship Management:, • Build and maintain strong, long-term relationships with assigned retail clients., • Act as the primary liaison between clients and internal departments, ensuring clear communication and timely resolution of issues or requests., • Proactively engage with clients to understand their needs, challenges, and goals, positioning yourself as a trusted advisor., • Education & Upselling:, • Educate clients on the full range of our SaaS retail software offerings, including point-of-sale systems, eCommerce platforms, and digital marketing tools., • Identify opportunities to upsell additional services or features that align with clients’ business objectives., • Deliver tailored recommendations and product demonstrations to showcase how additional solutions can drive client success., • Client Advocacy:, • Act as a voice for the client within the company, advocating for their needs and ensuring they receive exceptional service., • Collaborate with sales, customer support, and product teams to address client concerns and implement solutions efficiently., • Retention & Growth:, • Monitor client satisfaction and retention metrics, taking proactive steps to address potential churn risks., • Consistently achieve or exceed upsell and client satisfaction targets., • Team Collaboration:, • Participate in annual team weeks with the account executive team, as well as sales and marketing teams, to align on goals, strategies, and best practices., • Contribute insights and feedback from clients to help refine and improve our products and services. Qualifications: • Proven experience in account management, client success, or a similar role, preferably within the SaaS or retail technology industry., • Exceptional interpersonal and communication skills, with a talent for building trust and rapport., • Strong organizational and time-management skills, capable of managing a large client portfolio effectively., • Experience educating clients on technical solutions and identifying upsell opportunities., • Tech-savvy and comfortable using CRM tools (e.g., HubSpot) and communication platforms., • Self-motivated and results-driven, with a passion for delivering exceptional client experiences., • Ability to work effectively in a fully remote environment. Preferred Experience: • Background in SaaS, technology, or retail., • Familiarity with retail software solutions such as POS systems, eCommerce platforms, and digital marketing tools. Why Join Us? At our company, we believe in empowering businesses with innovative retail software solutions. As an Account Executive, you’ll play a crucial role in helping clients succeed while contributing to the growth of a forward-thinking company. Join a supportive, collaborative team environment with opportunities for professional development and a chance to make a real impact. To learn more about our company, please visit: https://www.celerant.com/company-culture/ Application Process: If you are passionate about client success and driving growth through education and relationship-building, we’d love to hear from you! Apply today with your resume and a brief cover letter highlighting your relevant experience. Requirements:

Job DescriptionThe Mitigation Lead position is a career in field services in the property damage restoration industry. position is primarily responsible for leading a crew of technicians who respond to emergency and property damaging situations. The Mitigation Leader has a drive to lead and is accountable for addressing the property and the customer with skill, knowledge, and professionalism. This position is the accountable job site. for preserving as much of the property as possible while working safely and efficiently. 1. This is a 24/7 Operation. Everyone is on call. 2. Mitigation claims are acknowledged and responded the same day. 3. Use PDO Quality Assurance for peer review and budget approval. 4. Every reconstruction assignment must begin within 10 days of approval. 5. Everyone follows the Success Equation. Rev. 1/1/21 1 Functions/ResponsibilitiesWork safely in residential and commercial properties that have been damaged by fire, water, storm, and/or mold. Recruit and coach technicians both in the field and in the warehouse. Survey damage within the property. Evaluate and record damage to all items within the property Manage cleaning process for both contents and structural damage Demolition of structural damage to properties through the use of hand and power tools. Clean up assigned job sites after demolition Perform initial site visits Conduct moisture inspections. Set restoration equipment within guidelines. Complete notes of assigned jobs in our primary operating system (RMS) Contact the customer of assigned jobs with ETA Take photos of jobs assigned at start, completion, and throughout the process Responsible for maintaining assigned vehicles and equipment.Responsible for unloading and reloading assigned vehicles with equipment Keep equipment clean and organized in the shop Responsible for unloading trash in assigned area Responsible for recording your time and coding it to the job assigned Pass IICRC certifications as IICRC classes are offered Assist in the development of new hires through on the job training Hold our company's Vision, Values, Mission and 10 Serving Basics throughout job position All other duties as assigned Competency - Knowledge, Skills and Abilities: Knowledge of technology (iPhone, iPad) Customer Service Skills Communication skills via phone and face to face Computer skills Ability to learn and operate our primary operating systems: RMS, Xactimate, TSheets, Moisture Mapper, and additional systems as requested Ability to create documents and estimatesAbility to answer and communicate with customers over the phone and face to face Ability to work independently Ability to lead a team of Technicians Ability to complete work on multiple jobs within the same time frame Ability to participate in an on call schedule Ability to work within hazardous environments safely Ability to safely operate hand and power tools Physical Requirement Must be able to stay in a stationary position up to 25% of the time within a vehicle. Constantly moves about job sites Constantly positions self to move about job sites; stairs, walkways, roofs, crawl spaces Occasionally ascends and descends a ladder to complete jobs. Must be able to observe and perceive information on a computer and documents Must be able to communicate and converse with customers over the phone and face to face Frequently will lift up to 60lbs Ability to safely operate a company vehicle Work Environment The employee will be constantly working outdoors and be exposed to outdoor weather conditions. The employee will occasionally be working indoors in the office. The employee will be exposed to air conditioning and heat. The employees will be exposed to normal noises throughout the office. Travel This position will require up to 100% local travel to jobs sites (as needed). Please email resume to : Sheila@mykeystaff.com #KT

Job DescriptionBenefits: • 401(k) matching, • Bonus based on performance, • Dental insurance, • Health insurance, • Paid time off Job Title: District Support Manager Pharmacy Operations (Non-RPh) Location: 2325 Plainfield Ave., Suite 2H, South Plainfield, NJ 07080 Territory: Greater Northern New Jersey and South New Jersey Employment Type: Full-Time Compensation: $65,000 annually, plus performance-based bonus Pay Cycle: Biweekly Position Summary The Pharmacy Operations Manager / District Support Manager Specialty Pharmacy Operations is responsible for supporting and optimizing operational performance across multiple pharmacy locations within an assigned territory. This role serves as a key liaison between pharmacy teams, vendors, and company leadership to ensure consistent execution of workflows, policies, compliance standards, and performance expectations. This position is ideal for an experienced pharmacy operations professional, Pharmacy Technician, or healthcare operations leader with a strong background in workflow coordination, compliance support, multi-site operations, staff training, and cross-functional collaboration. The role focuses on operational efficiency, reporting accuracy, compliance, customer experience, and the successful implementation of special projects and operational initiatives. Key Responsibilities Operational Oversight & Execution • Support and oversee daily operations across multiple pharmacy locations within the assigned territory., • Ensure consistency in workflow processes, operational standards, and service delivery., • Monitor operational performance and key performance indicators (KPIs) to support revenue growth and profitability., • Identify operational inefficiencies and help implement process improvements., • Assist with staffing coordination and workflow adjustments to maintain productivity and service levels., • Support inventory control processes, including ordering, reconciliation, audit readiness, and documentation.Compliance & Quality Assurance, • Ensure pharmacy operations follow all applicable federal, state, and local regulations., • Ensure all company policies, SOPs, and operational procedures are followed across locations., • Confirm that all required pharmacy licenses, permits, and compliance documentation remain current., • Ensure pharmacies remain compliant with HIPAA destruction processes and other required vendor-supported compliance services., • Maintain logs and documentation required for compliance and internal reviews, including temperature logs, recall records, invoices, and related operational records., • Support internal audits, accreditation preparation, quality assurance initiatives, and corrective action planning., • Maintain strict standards for patient confidentiality, data integrity, safety, and regulatory compliance.Field Support & Team Development, • Provide onboarding, training, and ongoing operational support for pharmacy technicians and support staff., • Act as a resource for workflow questions, operational challenges, and system usage., • Support leadership with coaching, development planning, and performance feedback., • Foster a collaborative, accountable, and service-oriented environment across multiple pharmacy locations.Vendor & System Management, • Serve as a point of contact between the company, pharmacies, vendors, and pharmacy partners to support smooth daily operations., • Support the setup, troubleshooting, maintenance, and transition of systems and operational tools., • Assist with upgrades, process rollouts, and implementation of new technologies.Cross-Functional Support, Reporting & Analysis, • Work closely with Finance, HR, and Onboarding teams to support pharmacy operations., • Support Finance with cash management reporting processes and operational data tracking., • Communicate updates, issues, and progress clearly across departments and pharmacy locations., • Assist in collecting and analyzing operational data to support informed decision-making and continuous improvement.Business Operations & Program Support, • Assist in the implementation of new pharmacy programs, services, and operational initiatives., • Support third-party programs, specialty workflows, and related pharmacy operations, including 340B exposure if applicable., • Contribute to operational strategies that improve efficiency, service quality, patient satisfaction, and business performance.Project & Field Operations Support, • Support new site openings, transitions, remodels, and operational rollouts., • Participate in field visits to assess operations and provide hands-on support., • Ensure implementation of special projects and assigned operational initiatives., • Field ride-alongs and in-person meetings are a mandatory responsibility of this position.Customer & Patient Experience, • Support resolution of escalated operational and service-related issues., • Promote high standards of customer service and patient support across all locations., • Identify opportunities to improve patient, provider, and partner experience. Qualifications Required • High school diploma or equivalent., • 3+ years of pharmacy, healthcare operations, or related experience., • Strong understanding of pharmacy workflow, including retail, specialty, or mail-order environments., • Experience supporting team operations, workflow coordination, training, or multi-site operations., • Ability to manage multiple priorities across different locations., • Strong communication, organizational, and problem-solving skills., • Comfortable using software systems, dashboards, reporting tools, and basic data analysis.Preferred, • Certified Pharmacy Technician (CPhT) or applicable state registration., • Lead Technician, Senior Technician, supervisory, or operations management experience., • Experience in multi-site or high-volume pharmacy environments., • Familiarity with pharmacy systems, inventory management, vendor coordination, and compliance reporting., • Exposure to specialty pharmacy operations, healthcare programs, or 340B workflows.Core Competencies, • Strong organizational and time management skills, • Excellent written and verbal communication, • Detail-oriented with a strong focus on compliance and accuracy, • Ability to analyze workflows and support process improvement, • Adaptability in a fast-paced, evolving environment, • Ability to work independently while supporting a broader team, • Professionalism, accountability, and sound judgmentWork Environment & Expectations, • Field-based role with required travel throughout Greater Northern New Jersey and South New Jersey., • Must be willing and able to travel regularly within the assigned territory., • Ability to work flexible hours based on operational needs., • Frequent interaction with pharmacy teams, leadership, vendors, and support departments., • Fast-paced, multi-location healthcare environment.Compensation & Benefits, • Salary: $65,000 per year, • Performance-based bonus, • Vehicle travel/gas reimbursement, • Travel stipend, • Medical insurance, • Dental insurance, • Vision insurance, • Paid Time Off (PTO), • 401(k) with company matching, • Biweekly pay cycleEqual Opportunity Employer Azend Pharma is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applicants of all backgrounds and provide reasonable accommodations throughout the hiring process. How to Apply Interested candidates should submit a resume highlighting relevant experience in pharmacy operations, healthcare operations, workflow coordination, compliance support, leadership, and multi-site field support.

Job Description DEPARTMENT: Supply Chain REPORTS TO: VP Strategic Sourcing POSITION DESCRIPTION: The MRO & Capital Equipment sourcing manager is responsible for leading all related procurement activities throughout the organization with the mission of supporting the company’s productivity, lead time, and working capital business strategy. This person will manage the supply base and strategy that builds a sustainable competitive advantage. Background: The MRO & Capital Equipment sourcing manager serves as an authority on developing and leading procurement guidelines, policies & procedures, contracts, and negotiations. This person will manage a complex bid process for conformance with regulatory requirements, corporate policies, and procurement practice, ensuring fair and open competition that creates the appropriate benefit to the company. This role partners closely with a centralized engineering organization that owns technical specifications and standards. Further, this person directs the full range of actions required for the contract administration phase, post-award conferences with bidders, track productivity progress, track delivery progress, remedial action, and settle claims. The mission of this role is to convert capital procurement from a transactional activity into a strategic advantage that improves cost, reduces risk, and accelerates growth. DUTIES AND RESPONSIBILITIES: 1. Category Strategy & Supplier Portfolio • Develop and execute category strategies for: Injection molds and tooling, Presses and auxiliary equipment and Automation and assembly systems., • Build and actively manage a segmented supplier portfolio (strategic, competitive, niche), • Introducing competitive alternatives to drive cost and innovation 1. Commercial Excellence & Negotiation • Lead all commercial negotiations for capital purchases: Pricing structures, payment milestones, warranty and service agreements, finally performance guarantees and penalties, • Develop should-cost models and benchmarking to ensure competitive pricing 1. Contracting & Risk Management • Structure contracts to protect the company from: Delivery delays, performance shortfalls and cost overruns, • Implement: Milestone-based payments tied to deliverables and clear acceptance criteria aligned with engineering 1. Cross-Functional Execution • Partner with Engineering, Operations, and Finance through the Stage Gate / CapEx process, • Category Manager owns commercial evaluation, • Ensure alignment between technical requirements and commercial outcomes 1. Supplier Performance Management • Establish and manage supplier scorecards: Cost, delivery, quality and startup performance, • Lead supplier reviews and corrective actions for underperformance, • Drive continuous improvement across the supply base 1. Capital Project Support • Support early project phases to enable faster project starts (“advantaging”), • Maintain pre-negotiated frameworks and supplier readiness, • Manage commercial aspects of change orders and claims., • Strictly reviews scope creep with the executive staff and develops ways to prevent scope reep in the future. RESPONSIBILITIES: • Safety Responsibilities:, • Supports a culture where employees address unsafe conditions and behaviors, make suggestions for improvements, and actively participates in implementing solutions, • Identifies safety gaps and self-initiates corrective actions, • Strictly adheres to plant safety, housekeeping, and 5S efforts, • Understands, identifies, and corrects safety hazards, • Drives a culture which empowers employees to understand and embrace what they own, • Food Safety Responsibilities:, • Monitors and verifies activities to ensure that finished goods and raw materials are coming in and out of the facility meet consumer safety and quality standards., • Complies with all company food safety and quality assurance procedures, • Reports any product or process failures that could impact food safety of manufactured products to the location’s Food Safety Team Leader and submits an appropriate incident report SKILLS REQUIRED: • Any combination of degreed education and experience providing the required skill and knowledge for successful performance would be qualifying., • BA/BS in supply chain management, economics, finance, operations, engineering or business related filed preferred., • At least 7+ years related work experience. Experience sourcing: Industrial equipment, tooling, or automation systems, • Must possess the ability to “sell” value and to run your category as a services business like any other well-run professional services operation., • Experience in a fast moving, complex supply and trading environment., • Must be a self-starter with a very strong cross functional team attitude by making strategic recommendations and taking appropriate action., • Proven record of initiating and carrying out cost reduction / productivity improvement programs., • Strong analytical skills, • Great attention to detail, and the ability to thrive in a team based culture., • Excellent written, verbal, and interpersonal communications, listening and presentation skills., • Experience in dealing with suppliers and distributors., • Strong negotiation skills. This employee will be located in either Twinsburg, OH, Plattsburg, NY; or Somerset, NJ and report directly to the Vice President of Procurement. PHYSICAL REQUIREMENTS: While performing the duties, the employee will be working in an office environment as well as on the manufacturing floor. About MRP: MRP Solutions (MRP), a plastic cap manufacturer, is a leading provider of high-quality, injection molded plastic closures, jars and packaging components used every day by millions of consumers around the globe. But we offer more than just plastic caps and lids – we deliver industry-leading packaging solutions tailored to each customer’s unique requirements, providing best-in-class product protection while ensuring consumer confidence. MRP Solutions combines extensive packaging expertise with a consultative approach to reliably uncover customer needs. By understanding your business goals, we can tailor smarter, safer, and more flexible packaging solutions that reduce cost and increase speed to market, helping your businesses capitalize on opportunity. By constantly innovating, MRP enables our customers to grow, making us a preferred partner. We are passionate about partnering with distributors and manufacturers who understand that plastic caps and lids are a small but important part of how people experience their brands. Together, we deliver packaging with purpose. Our Vision: We deliver industry-leading packaging solutions tailored to each customer’s unique requirements, providing best-in-class product protection while ensuring consumer confidence. By constantly innovating, MRP enables our customers to grow, making us a preferred partner. Our Values & Beliefs • Integrity – We have the courage to act with the highest level of integrity, even when no one is watching. We do what is right 100% of the time., • Value Creation – The sole reason a company exists is to create real long-term value for society. This starts with ensuring human safety, as value cannot be created without first protecting human life. We seek opportunities for mutual benefit with all of our stakeholders, including customers, employees, shareholders, suppliers, and the communities in which we operate. In everything we do, our overarching goal is to deliver superior results.., • Accountability - We are accountable to each other and to our stakeholders. We say what we do and do what we say. We embrace a culture of ownership, empowering and equipping employees with the ability to own their outcomes., • Entrepreneurial - Everyone thinks and acts like owners, employing good economic and critical thinking skills while adopting the risk profile of our shareholders. We are inquisitive, constantly seeking out opportunities to improve, actively searching for and innovating across each and every aspect of our business. We relentlessly strive to understand and profitably anticipate what our customers need and value, because if our customers do not grow, we do not grow., • Respectful and Friendly – Everyone deserves to be treated with respect and dignity. Because everyone's perspective has value, we embrace diversity of thought, background and experiences. We are friendly and lead with a smile. What we do is important, but how we do it is what makes it impactful., • Change - We actively seek out and embrace change wherever profitable. Because society is constantly identifying and employing new and better ways of accomplishing tasks, we must constantly innovate, reinvent and, ultimately, destroy the old ways of doing business. We actively engage in rigorous debate and embrace challenge to ensure we stay relevant and deliver superior results., • Fulfillment – Our employees are the foundation of our success. We foster an environment enabling our employees to learn, grow and accept more accountability as they demonstrate capability. We promote more than just individual connection as community at work brings people together through common interest, objectives or experiences. MRP Solutions is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, color, religion, sex (including sexual orientation, gender identity or expression, transgender status), national origin, age, disability, medical condition, marital or protected veteran status or any other basis or characteristic prohibited by applicable federal, state, or local law. Consistent with the obligations of state and federal law, MRP Solutions will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources

Job Description As a Operations Manager at Circles, you will take ownership of a dynamic portfolio of workplace hospitality, concierge, and employee experience programs, serving as a strategic operational leader across multiple client accounts. This role is responsible for driving exceptional service delivery, optimizing team performance, strengthening client relationships, and ensuring operational excellence across diverse environments including healthcare, corporate headquarters, innovation campuses, and hospitality-focused workplaces. Acting as the primary liaison between clients, Account Management, frontline teams, and internal departments, you will play a critical role in ensuring programs operate efficiently while consistently exceeding client expectations. This position requires proactive leadership, strong operational acumen, effective communication, and a passion for creating elevated hospitality experiences. The Operations Manager will support onsite and hybrid teams across multiple accounts, traveling as needed to oversee operations, support launches and transitions, conduct training, address operational challenges, and foster a culture of accountability, hospitality, and continuous improvement. Location & Travel Expectations The primary client account based in New Brunswick, New Jersey requires onsite operational support a minimum of one day per week, with additional onsite presence and coverage redundancy provided as business needs require. Scheduled onsite support days may vary based on operational demands, client priorities, staffing coverage, and program needs. This role also requires regular travel to support client launches, operational transitions, trainings, onsite team support, audits, hospitality activations, and business continuity efforts across assigned accounts. Flexibility to travel with limited notice is required. Compensation for this role: $80,000 - $83,000 per year plus annual performance based bonus. Key Responsibilities: • Operations Account Ownership and Client Engagement:, • Serve as the operational lead for assigned accounts, ensuring alignment with client expectations and business goals., • Oversee workplace hospitality and concierge programs across multiple client environments., • Act as the primary liaison between clients, Account Management, onsite teams, and internal partners., • Build strong relationships with client stakeholders and workplace partners., • Represent Circles during client meetings, site visits, launches, and operational reviews., • Continuously identify opportunities to enhance service delivery, introduce innovative hospitality solutions, and support growth opportunities within existing client partnerships., • Resolve escalated client and employee concerns based on operational risks or service gaps with professionalism and urgency., • Ensure teams consistently uphold both client and Circles service standards., • Team Leadership and Development:, • Lead and support frontline hospitality and concierge teams across multiple locations., • Foster a culture of accountability, engagement, and service excellence., • Conduct regular team meetings, coaching sessions, and performance discussions., • Oversee staffing, scheduling, PTO approvals, attendance, and daily operations., • Support recruiting, onboarding, and training efforts in partnership with HR., • Address performance concerns and employee relations matters in alignment with company policies., • Encourage employee growth and ongoing development opportunities., • Supervise daily activities by delegating tasks, scheduling, prioritizing activities, and upholding operating standards., • Act as an ambassador of company culture by promoting engagement and encouraging active participation in company initiatives., • Training, Coverage, and Onsite Support:, • Travel to client sites to support launches, training, operational transitions, and staffing support., • Provide hands-on operational coverage during staffing gaps, events, or escalations., • Conduct operational audits, service reviews, and client check-ins., • Ensure teams are trained on SOPs, systems, hospitality standards, and client expectations., • Support concierge servicing, visitor management, employee engagement, and hospitality activations., • Strategic and Operational Excellence:, • Partner with leadership and Account Management to align operations with client goals., • Lead operational initiatives, process improvements, and service enhancements., • Maintain and update SOPs, training materials, and operational documentation., • Ensure consistency in service delivery and operational standards across accounts through quality assurance initiatives, audits and compliance processes., • Collaborate cross-functionally with HR, Marketing, Technology, Training, and Operations teams., • Utilize systems including Salesforce, HS App, Quick Cases, visitor management systems, and reporting tools., • Financial Oversight:, • Optimize staffing levels to meet operational needs while adhering to budgetary guidelines., • Contribute to achieving financial targets, including revenue and unit operating profit (UOP) goals., • Other job-related duties as assigned Requirements Job Specific Competencies: • Inspire and motivate the team to work cohesively., • Communicate clearly in both verbal and written forms., • Provide effective coaching and mentoring., • Build professional relationships and maintain a positive image., • Prioritize tasks and manage time effectively., • Resolve conflicts and initiate solutions to improve productivity., • Maintain a consistently approachable and professional image., • Handle escalated customer concerns and prioritize tasks effectively., • Proactively develop and reinforce operational standards, policies, and procedures., • Create a positive work environment that fosters continuous learning and employee satisfaction Requirements: • 5+ years of operations, hospitality, workplace experience, concierge, or customer service leadership experience, • Experience managing multi-site or multi-client operations preferred, • Strong people leadership and coaching skills, • Exceptional organizational and communication abilities, • Ability to manage competing priorities in a fast-paced environment, • Experience with hospitality, concierge, workplace services, healthcare, or employee experience environments strongly preferred, • Comfortable navigating ambiguity and evolving operational needs, • Proficiency with Microsoft Office, Teams, Excel, and operational platforms, • Experience with Salesforce or similar CRM systems preferred Benefits • Medical, dental, vision insurance starting the first day of the month after hire, • 401k with match, • Life insurance paid for by Circles, • Unlimited PTO, • Paid holidays, • Access to discount programs, • 4 Week sabbatical every 5 years

Job DescriptionDescription: WHO WE ARE: Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in-house, manages all areas of the retail business including point of sale, inventory management, warehouse, distribution, allocation, e-commerce, sales back office, advanced reporting and more. We give retailers the capabilities necessary to run their operation both efficiently and profitably. Celerant is a successful software company that is rapidly expanding. The main headquarters are located in Staten Island, New York, as well as additional satellite offices in Georgia, Oklahoma, Texas and California. Celerant's staff consists of several departments including Marketing, Sales, Development, Quality Assurance Testing, Hardware, Implementation and Training, and Technical Support. For more information, visit us at www.celerant.com. The ideal Technical Support candidate should be detailed orientated, possess the ability to work effectively with co-workers and end users, and exhibit outstanding customer service skills. RESPONSIBILITIES: • Answer phone calls and email inquiries from users and provide technical support/guidance to resolve issues., • Log all incidents into the department call tracking system as per departmental standards., • Assist in the creation of knowledge base articles as they pertain to the present and future environment, • Work on unresolved issues from evening and weekend shifts., • Escalate any possible wide spread issues to the Technical Support Manager as identified by e.g., high volume of calls pertaining to a similar issue, etc., • Support Implementation/Training Team with any customer issues. SKILL REQUIREMENTS: • BA or equivalent degree in Computer Science, Information Technology, or related field. • Basic SQL knowledge preferred., • Relational database experience is a plus. Requirements: • BA or equivalent degree in Computer Science, Information Technology, or related field. • Basic SQL knowledge preferred., • Relational database experience is a plus.

Job DescriptionDescription: Software Support Technician - Entry Level Iselin New Jersey Software Support Technician- Entry Level WHO WE ARE: Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in-house, manages all areas of the retail business including point of sale, inventory management, warehouse, distribution, allocation, e-commerce, sales back office, advanced reporting and more. We give retailers the capabilities necessary to run their operation both efficiently and profitably. Celerant is a successful software company that is rapidly expanding. The main headquarters are located in Staten Island, New York, as well as additional satellite offices in Georgia, Oklahoma, Texas and California. Celerant's staff consists of several departments including Marketing, Sales, Development, Quality Assurance Testing, Hardware, Implementation and Training, and Technical Support. For more information, visit us at www.celerant.com. The ideal Technical Support candidate should be detailed orientated, possess the ability to work effectively with co-workers and end users, and exhibit outstanding customer service skills. RESPONSIBILITIES: • Answer phone calls and email inquiries from users and provide technical support/guidance to resolve issues., • Log all incidents into the department call tracking system as per departmental standards., • Assist in the creation of knowledge base articles as they pertain to the present and future environment, • Work on unresolved issues from evening and weekend shifts., • Escalate any possible wide spread issues to the Technical Support Manager as identified by e.g., high volume of calls pertaining to a similar issue, etc., • Support Implementation/Training Team with any customer issues. SKILL REQUIREMENTS: • BA or equivalent degree in Computer Science, Information Technology, or related field. • Basic SQL knowledge preferred., • Relational database experience is a plus. Requirements: RESPONSIBILITIES: • Answer phone calls and email inquiries from users and provide technical support/guidance to resolve issues., • Log all incidents into the department call tracking system as per departmental standards., • Assist in the creation of knowledge base articles as they pertain to the present and future environment, • Work on unresolved issues from evening and weekend shifts., • Escalate any possible wide spread issues to the Technical Support Manager as identified by e.g., high volume of calls pertaining to a similar issue, etc., • Support Implementation/Training Team with any customer issues. SKILL REQUIREMENTS: • BA or equivalent degree in Computer Science, Information Technology, or related field. • Basic SQL knowledge preferred., • Relational database experience is a plus.

Job DescriptionDescription: Technical Support Technician WHO WE ARE: Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in-house, manages all areas of the retail business including point of sale, inventory management, warehouse, distribution, allocation, e-commerce, sales back office, advanced reporting and more. We give retailers the capabilities necessary to run their operation both efficiently and profitably. Celerant is a successful software company that is rapidly expanding. The main headquarters are located in Staten Island, New York, as well as additional satellite offices in Georgia, Oklahoma, Texas and California. Celerant's staff consists of several departments including Marketing, Sales, Development, Quality Assurance Testing, Hardware, Implementation and Training, and Technical Support. For more information, visit us at www.celerant.com. The ideal Technical Support candidate should be detailed orientated, possess the ability to work effectively with co-workers and end users, and exhibit outstanding customer service skills. The position responsibilities include, but are not limited to the following: · Answer telephone calls and or e-mails from customers. Collect appropriate information from customer regarding questions or problems and open Tickets in Ticketing System. · Use SQL server programming to diagnose and solve customer issues · Coordinate with development with strategies to resolve software issues · Use active troubleshooting to resolve hardware or software issues within specified time frames. Document action take, escalate call if necessary · Contact customers to follow up on outstanding issues. Assist with resolution · Coordinate return of merchandise in need of repair, if needed. · Assist with documentation regarding bugs, new products or new solutions. · Other duties as assigned by manager · Advises upper management on product development issues arising from product problems identified through technical support calls with customers. · Develops and implements plans to acclimate existing customer base and introduce new accounts. · Escalate customers expressing a high level of dissatisfaction and work with escalated team. *Please note that your daily duties can change upon the Call Center Managers request to meet business needs. Requirements: The position responsibilities include, but are not limited to the following: · Answer telephone calls and or e-mails from customers. Collect appropriate information from customer regarding questions or problems and open Tickets in Ticketing System. · Use SQL server programming to diagnose and solve customer issues · Coordinate with development with strategies to resolve software issues · Use active troubleshooting to resolve hardware or software issues within specified time frames. Document action take, escalate call if necessary · Contact customers to follow up on outstanding issues. Assist with resolution · Coordinate return of merchandise in need of repair, if needed. · Assist with documentation regarding bugs, new products or new solutions. · Other duties as assigned by manager · Advises upper management on product development issues arising from product problems identified through technical support calls with customers. · Develops and implements plans to acclimate existing customer base and introduce new accounts. · Escalate customers expressing a high level of dissatisfaction and work with escalated team.

Were currently seeking passionate individuals to join our team as Customer Service Associate, where you'll play a pivotal role in providing exceptional service to our valued customers, agents, and partners. As a Customer Service Associate, you'll be at the forefront of our customer interactions, han

Develops maximum sales potential out of assigned customers through good customer service techniques, and knowledge of the Company's products and services as well as the competition's strengths/weaknesses. Company's sales goals through good customer service, maintaining quality relations with existin

In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.

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