Customer service quality assurance jobs in Wayne, New JerseyCreate job alerts

Job DescriptionRole Overview: The Shipping Lead plays a critical role in the day-to-day operations of the warehouse, directly supporting the Warehouse Supervisor. This position is responsible for leading the warehouse shipping team, ensuring the accurate and timely preparation and dispatch of all outbound shipments, and maintaining strict adherence to safety, sanitation, and food safety standards. You are expected to lead by example, actively engaging in dock and freezer operations, fostering a team-oriented environment, and promoting continuous improvement. A key focus of this role is coaching, training, and developing team members while ensuring compliance with all regulatory, operational, and safety procedures. Job Requirements:Personnel Leadership • Train all shipping personnel in job procedures, safety, inventory handling, GMP compliance, and accurate paperwork completion, • Organize staffing and equipment to optimize workflow and productivity, • Participate in annual performance evaluations and disciplinary actions as needed, • Provide feedback on scheduling and shift management, • Ensure team members receive designated break and lunch periods, • Oversee safe and effective operation of equipment (e.g., forklifts, pallet jacks)Shipping Operations, • Monitor inventory levels and coordinate fulfillment of orders, • Communicate order shortages or discrepancies to the Customer Service team, • Manage driver check-in/out procedures and assign dock doors, • Complete and verify all shipping documents, including Bill of Lading (BOL) and seal issuance, • Record all inventory movements using Batchmaster or similar inventory software, • Ensure Safety Chain documentation is completed for every loadFacility & Equipment Maintenance, • Maintain the cleanliness and organization of the dock, freezer, and storage areas, • Enforce sanitation standards in accordance with company and regulatory requirements, • Ensure proper storage, charging, and maintenance of all equipment, • Provide coverage for Desk Clerk duties during break and lunch periodsFood Safety & Quality Assurance, • Ensure strict compliance with food safety protocols, including allergen segregation, proper rotation (FIFO), and temperature monitoring, • Record lot numbers for traceability and conduct stock inspections to prevent contamination or infestation, • Enforce proper receiving procedures and monitor adherence to quality standardsOther Duties, • Perform additional tasks and responsibilities as assigned by managementKey Responsibilities:, • High school diploma or GED required, • Minimum 2 years of experience in warehouse, shipping, or logistics operations, • Proficiency in Microsoft Office applications, especially Outlook, Excel, and Word, • Ability to read and write fluently in English, • Able to stand, walk, lift, and carry up to 25 pounds throughout the shift, • Flexible availability, including weekends and holidaysPreferred Qualifications, • Previous experience in food manufacturing, supply chain, or operations, • Strong analytical, organizational, and communication skills, • Proven leadership ability with experience coaching or supervising hourly staff, • Ability to perform under pressure and meet time-sensitive deadlinesGRIT Staffing & HR Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require a reasonable accommodation during the application or interview process, please contact us at eoc@gritstaffinghr.com so we can assist you.

Job DescriptionAbout the Client: Our client, a food manufacturing company with facilities in Passaic and Essex County, NJ, is hiring individuals with food industry experience to join its growing warehouse team. This is an excellent opportunity to work in a fast-paced, team-oriented environment where safety, accuracy, and efficiency are top priorities. Role Overview: The Shipping Lead plays a critical role in the day-to-day operations of the warehouse, directly supporting the Warehouse Supervisor. This position is responsible for leading the warehouse shipping team, ensuring the accurate and timely preparation and dispatch of all outbound shipments, and maintaining strict adherence to safety, sanitation, and food safety standards. You are expected to lead by example, actively engaging in dock and freezer operations, fostering a team-oriented environment, and promoting continuous improvement. A key focus of this role is coaching, training, and developing team members while ensuring compliance with all regulatory, operational, and safety procedures. Job Requirements:Personnel Leadership • Train all shipping personnel in job procedures, safety, inventory handling, GMP compliance, and accurate paperwork completion, • Organize staffing and equipment to optimize workflow and productivity, • Participate in annual performance evaluations and disciplinary actions as needed, • Provide feedback on scheduling and shift management, • Ensure team members receive designated break and lunch periods, • Oversee safe and effective operation of equipment (e.g., forklifts, pallet jacks)Shipping Operations, • Monitor inventory levels and coordinate fulfillment of orders, • Communicate order shortages or discrepancies to the Customer Service team, • Manage driver check-in/out procedures and assign dock doors, • Complete and verify all shipping documents, including Bill of Lading (BOL) and seal issuance, • Record all inventory movements using Batchmaster or similar inventory software, • Ensure Safety Chain documentation is completed for every loadFacility & Equipment Maintenance, • Maintain cleanliness and organization of the dock, freezer, and storage areas, • Enforce sanitation standards in accordance with company and regulatory requirements, • Ensure proper storage, charging, and maintenance of all equipment, • Provide coverage for Desk Clerk duties during break and lunch periodsFood Safety & Quality Assurance, • Ensure strict compliance with food safety protocols, including allergen segregation, proper rotation (FIFO), and temperature monitoring, • Record lot numbers for traceability and conduct stock inspections to prevent contamination or infestation, • Enforce proper receiving procedures and monitor adherence to quality standardsKey Responsibilities:, • High school diploma or GED required., • Minimum 2 years of experience in warehouse, shipping, or logistics operations., • Proficiency in Microsoft Office applications, especially Outlook, Excel, and Word., • Ability to read and write fluently in English., • Able to stand, walk, lift, and carry up to 25 pounds throughout the shift., • Flexible availability, including weekends and holidays., • Perform additional tasks and responsibilities as assigned by management.Preferred Qualifications, • Previous experience in food manufacturing, supply chain, or operations., • Strong analytical, organizational, and communication skills., • Proven leadership ability with experience coaching or supervising hourly staff., • Ability to perform under pressure and meet time-sensitive deadlines.GRIT Staffing & HR Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require a reasonable accommodation during the application or interview process, please contact us at eoc@gritstaffinghr.com so we can assist you.

Overview: Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country! We primarily service Northern New Jersey, Southern New York State, New York City, with a landfill located in Ohio, where we also own and operate a state-of-the-art rail-served landfill. We cater to a diverse range of residential, industrial, and commercial customers. Our mission has always been to provide our customers with the highest quality waste, recycling, and environmental services, while keeping focus on employee, customer, and environmental safety. What makes our company culture unique is we have mastered the ability to balance the standards of a large corporate company while maintaining our small business family style culture. Essential Job Summary:: This position will ensure the Operations, Safety, IT, Risk and Data teams maintain cross-functional compliance with all NYC Local Laws, Rules, Regulations and Contract Requirements established for the NYC Commercial Wate Zone Program. Additional responsibilities will include include defining the path to sustainable maintenance of all auditable information, collaborating daily with operational stakeholders to maintain an accurate flow of information within DSNY’s data repository, and coordinating the cadenced and ad hoc reporting of necessary data. Essential Job Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.: • Partners with and ensures IWS stake holders understand required business practices needed to remain in compliance with NYC Commercial Waste Zone rules and regulations, including ensuring cross-functional activities between departments are coordinated and compliant with CWZ contract., • Serves as subject matter expert for all CWZ rules and regulations including interpreting and training IWS stakeholders on CWZ contract requirements., • Meets daily with IWS stakeholders to ensure required CWZ information is submitted timely and accurately to NYC., • Monitors CWZ contract and implements rules and guidelines for staying in compliance. Ensures IWS stakeholders stay compliant and takes necessary action when stakeholders operate outside of CWZ requirements., • Implements a reporting schedule for IWS stakeholders and trains how to create and submit required reports to NYC to meet deadlines., • Analyzes high volumes of data from multiple sources and provides recommendations to IWS stakeholders based on data trends., • Serves as IWS liaison and representative to the NYC Department of Sanitation regarding CWZ information and report requests for specific IWS stakeholders., • Creates and implements quality assurance standards to ensure IWS actions comply and meet the standards of the CWZ contract., • Maintains accurate truck register by tracking new and de-commissioned assets servicing the NYC Market Area., • Maintains Facility and Disposal location information based on operational practices in NYC., • Works with Operations, IT, and Fleet Maintenance team to define and drive compliance with all relevant telematics reporting requirements., • Works with Operations and Safety team to maintain compliance with employee safety training requirements., • Aggregates and reports monthly disposal receipt information for the NYC Market., • Works with Operations and Legal team to track and report and resolve any relevant violations issued within the NYC Market., • Works with Operations, Safety, and Risk teams to track and report any injuries, collisions, or incidents within the NYC Market., • Prepares and delivers presentations providing updates on status of CWZ Program using data and reports compiled from IWS to internal and external stakeholders, • Performs other duties as assigned. Requirements and Qualifications::, • Proven ability to communicate information to all levels of the organization, • Strong verbal and written communication skills, • Strong interpersonal and customer service skills, • Strong organizational skills and attention to detail., • Strong time management skills with a proven ability to meet deadlines, • Strong analytical and critical thinking skills, • Demonstrated ability to use a data-driven approach to decision making, • Ability to work independently and under pressure to meet deadlines, • Ability to function in a high-paced and at times stressful environment, • Ability to design reporting hierarchies, • Master level excel abilities, • Ability to respectfully handle confidential and sensitive information Additional Information:, • Bachelor’s degree in business or related field; experience working in the solid waste industry is preferred. Experience working with Operations teams preferred., • A minimum of five years of experience as a data analyst, contract specialist or similar experience required., • Demonstrated experience meeting business commitments, driving change and implementing process improvements., • Knowledge of public sector procurement, bidding processes, laws, rules, and regulations a plus. IWS’s base pay actually offered takes into account a range of factors including, but not limited to, internal equity, the candidate’s geographic region, job-related knowledge, skills, qualifications, and other business and organizational needs. Bonus: This role is not bonus eligible. Benefits: IWS employees are eligible to participate in our benefits plan. Should an employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance, retirement savings benefits, paid vacation and holidays, as well as access to numerous voluntary benefits. Any coverages for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Salary Range Minimum: USD $90,000.00/Yr. Salary Range Maximum: USD $110,000.00/Yr.

Job Description Clinical Trial Recruiter RCT 101/100 Job Type: Full Time and Part Time positions available Seeking individuals for Clinical Trials Recruiter position in our Fairfield, NJ facility. CPTC provides testing and consultation services to the pharmaceutical, cosmetic, personal care, medical device and household product industries. Job Type: Full Time/Part Time: Base Hours vary MINIMUM QUALIFICATION REQUIREMENTS To perform this job, an individual must be able to perform each essential duty satisfactorily, and meet the educational and experience requirements. ESSENTIAL DUTIES AND RESPONSIBILITIES • Review database for panelists with matching inclusion/exclusion criteria to upcoming clinical trial protocols., • Contact potential subjects and discuss clinical trial requirements and availability to participate, • Ensure compliance with protocols, and standard operating procedures, • Data entry of subject data into database, • Provide assistance to clinical and photobiology departments as needed EDUCATION and/or EXPERIENCE · High School diploma / GED required · General Office Equipment Skills · 2 years clerical experience preferred COMMUNICATION SKILLS • Evidence of a strong communication and interpersonal skills with the ability to facilitate multi-disciplinary teams. OTHER KNOWLEDGE, SKILLS and ABILITIES • Computer skills: MS Word and Excel required, • Organizational, analytic, and problem-solving skills, • Attention to detail; ability to maintain confidentiality, • Strong customer service skills necessary Applicant should possess the ability to organize and maintain all data for assigned projects and ensure adherence to established policies and procedures. PHYSICAL REQUIREMENTS On an average 8-hour day this position requires the ability to walk, sit and stand, use hands to handle or feel, reach with hands and arms at or above shoulder height and below waist height, climb or balance, stoop, kneel, crouch; talk, hear, and smell. Specific vision requirements including reading of written documents, visual inspection of documents and use of computer monitor screen frequently. This position entails repetitive motion with keyboard and mouse. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by law. Company DescriptionConsumer Product Testing Company is a worldwide leader in the contract laboratory testing of cosmetics, personal care, pharmaceuticals, medical devices and specialty chemicals. Since 1975, our staff has assisted clients with their testing needs from conception to completion. Our technical staff has extensive experience that is used to assist clients through each phase of the testing process. Our Quality Assurance and Regulatory staff monitors compliance to our internal SOPs and applicable regulations. We attribute our growth to our dedication to the needs of our clients. Well known for our superior customer service, we become an integral part of our clients' team, providing timely, reliable, accurate, and reproducible results.Consumer Product Testing Company is a worldwide leader in the contract laboratory testing of cosmetics, personal care, pharmaceuticals, medical devices and specialty chemicals. Since 1975, our staff has assisted clients with their testing needs from conception to completion. Our technical staff has extensive experience that is used to assist clients through each phase of the testing process. Our Quality Assurance and Regulatory staff monitors compliance to our internal SOPs and applicable regulations. We attribute our growth to our dedication to the needs of our clients. Well known for our superior customer service, we become an integral part of our clients' team, providing timely, reliable, accurate, and reproducible results.

Job Description Join a Leading Healthcare Team as a Phlebotomist – Make a Difference in Patients’ Lives! Are you a skilled, compassionate phlebotomist looking for a rewarding opportunity in a dynamic and supportive clinical setting? We’re seeking dedicated professionals to provide exceptional blood collection services that help guide vital health decisions. If you take pride in your expertise, patient care, and working in a fast-paced environment, this role offers an exciting chance to advance your career and make a meaningful impact. Role Overview: As a dedicated Phlebotomist, you will serve as a vital link between patients and healthcare providers by expertly drawing blood samples for laboratory testing. This position offers the opportunity to work in various clinical environments, including patient service centers and physician offices, with flexible scheduling to accommodate staffing needs. You will create a reassuring atmosphere, ensuring each patient feels valued, informed, and confident throughout the specimen collection process. Your professionalism and precise technique will directly contribute to accurate diagnostics and positive patient experiences, all while upholding strict standards of confidentiality and safety. Responsibilities: Perform blood draws and specimen collection with accuracy and care across diverse patient populations, including pediatric and geriatric patients. Prepare and label specimens following established laboratory procedures, ensuring specimen integrity. Verify patient demographics and obtain signatures to confirm proper identification and labeling. Maintain meticulous records of collection procedures, patient interactions, and documentation required for compliance and quality assurance. Maintain a safe, clean, and professional environment that adheres to all safety and health policies. Demonstrate leadership behaviors by ensuring process excellence, safety, confidentiality, and top-tier patient service at all times. Communicate clearly and empathetically with patients, explaining procedures to foster trust and comfort. Collaborate with team members and supervisors to meet daily operational goals and address staffing needs, including coverage for weekends, holidays, and overtime as required. Travel to various locations, including Patient Service Centers and physician offices, with minimal notice to ensure patient access and service continuity. Required Skills: Minimum of three years of hands-on phlebotomy experience, including pediatric, geriatric, and capillary collections. Strong proficiency in venipuncture, skin puncture, and specimen handling. Exceptional customer service and communication skills, demonstrating empathy and professionalism. Ability to work independently with minimal supervision while maintaining high standards of accuracy and efficiency. Excellent organizational skills to handle multiple priorities in high-volume environments. Keyboard and data entry skills for maintaining accurate records. Valid driver’s license, reliable transportation, and a clean driving record are required if travel is involved. Must be flexible to work varying hours, including weekends, holidays, and overtime, as dictated by staffing and patient needs. Ability to make sound decisions based on established procedures with good judgment. Nice to Have Skills: Certification in phlebotomy (preferred but not mandatory). Medical Assistant or Paramedic training/background. Experience working in a Patient Service Center environment. Knowledge of medical terminology and laboratory processing workflows. Preferred Education and Experience: High school diploma or equivalent required. Medical training such as Medical Assistant or Paramedic coursework is advantageous. At least three years of professional phlebotomy experience, particularly with pediatric and geriatric patients. Other Requirements: Must be physically capable of performing blood draws, including standing for extended periods, and handling specimen collection supplies. Willingness to travel between multiple clinical locations with short notice. Commitment to maintaining the highest standards of safety, confidentiality, and patient-centered care. If you are passionate about delivering outstanding patient service and possess the technical skills to excel as a phlebotomist, we encourage you to apply today. Join our team and help us provide quality healthcare that makes a difference—your expertise can truly improve lives! Please reference Job number: 293546

Job Description Job responsibilities include: • Supervising daily warehouse activities such as quality assurance, inventory control, space management, floor productivity, shipping, packing, receiving, and customer service., • In charge of supervising 10 other warehouse employees with schedule management, overtime control, and delegating of different tasks., • Must be able to work the schedule Monday through Friday, Saturdays as well depending on workload; Saturday hours are 8am-2pm. Sundays we are closed., • Maintain a safe and healthy work environment by complying with legal regulations. Required skills and qualifications: • 3 or more years of experience in a warehouse role managing warehouse employees., • Proficiency with warehouse procedures and policies., • Excellent problem-solving skills and leadership qualities., • Ability to work collaboratively with all levels of company staff as well as deliver effective feedback both written and verbal., • License to operate a forklift., • Computer savvy, Microsoft word/excel proficiency. Company DescriptionFounded in 1985, Northside Imports is the leading independent importer and distributor of European auto parts in the country. With genuine, OEM and high-quality aftermarket replacement parts covered from the 1960’s to 2019, we pride ourselves on stocking the right inventory for our customers. Our parts include AUDI • BMW • LAND ROVER • MERCEDES • MINI • PORSCHE • SAAB • SPRINTER • VOLVO • VOLKSWAGEN. Our knowledgeable sales and purchasing teams will get you the right parts with great customer service. We offer same day delivery and nationwide shipping from each of our 11 locations.Founded in 1985, Northside Imports is the leading independent importer and distributor of European auto parts in the country. With genuine, OEM and high-quality aftermarket replacement parts covered from the 1960’s to 2019, we pride ourselves on stocking the right inventory for our customers. Our parts include AUDI • BMW • LAND ROVER • MERCEDES • MINI • PORSCHE • SAAB • SPRINTER • VOLVO • VOLKSWAGEN. Our knowledgeable sales and purchasing teams will get you the right parts with great customer service. We offer same day delivery and nationwide shipping from each of our 11 locations.

Job Description Seeking individual for a Collections/AR Clerk position in our Fairfield, NJ facility. CPT provides testing and consultation services to the pharmaceutical, cosmetic, personal care, medical device and household product industries. Job Type: Full Time. Base Hours: 9:00AM – 5:30PM Monday through Friday MINIMUM QUALIFICATION REQUIREMENTS To perform this job, an individual must be able to perform each essential duty satisfactorily and meet the educational and experience requirements. Performs and provides support for all accounts receivable functions for the company. ESSENTIAL DUTIES AND RESPONSIBILITIES • Collections: Monitor accounts receivable aging reports to identify outstanding debts and contact customers regarding overdue payments, overall account status, and resolve outstanding issues., • Reconciliation: Reconcile the accounts receivable ledger to ensure all payments are accounted for and properly posted., • Record Maintenance: Maintain and update customer files, including contact information and credit terms., • Dispute Resolution: Investigate and resolve billing discrepancies by collaborating with sales or customer service teams., • Reporting: Assist with weekly and month-end reporting and closing procedures, including generation of AR aging reports., • Account Statements: Generate and send customer account statements as required., • Payment Processing: Post incoming payments via checks, credit cards, and ACH to the correct accounts., • Other AR and Accounting related duties as assigned. EDUCATION and/or EXPERIENCE • High School diploma, • Accounting (or related field) Degree Preferred, • General Office Equipment Skills, • 3-5 years of Collections Experience COMMUNICATION SKILLS • Evidence of strong communication and interpersonal skills with the ability to facilitate multi-disciplinary teams. OTHER KNOWLEDGE, SKILLS and ABILITIES • Experience in Microsoft Dynamics 365 Business Central accounting software highly preferred, • Other Computer skills: Word and Excel required, • Organizational, analytic, and problem-solving skills, • Attention to detail; ability to maintain confidentiality, • Strong customer service skills necessary, • Applicant should possess the ability to organize and maintain all data for assigned projects and ensure adherence to established policies and procedures. PHYSICAL REQUIREMENTS On an average 8-hour day this position requires the ability to walk, sit and stand, use hands to handle or feel, reach with hands and arms at or above shoulder height and below waist height, climb or balance, stoop, kneel, crouch; talk, hear, and smell. Specific vision requirements including reading of written documents, visual inspection of materials and use of computer monitor screen frequently. This position entails repetitive motion with keyboard and mouse. Company DescriptionConsumer Product Testing Company is a worldwide leader in the contract laboratory testing of cosmetics, personal care, pharmaceuticals, medical devices and specialty chemicals. Since 1975, our staff has assisted clients with their testing needs from conception to completion. Our technical staff has extensive experience that is used to assist clients through each phase of the testing process. Our Quality Assurance and Regulatory staff monitors compliance to our internal SOPs and applicable regulations. We attribute our growth to our dedication to the needs of our clients. Well known for our superior customer service, we become an integral part of our clients' team, providing timely, reliable, accurate, and reproducible results.Consumer Product Testing Company is a worldwide leader in the contract laboratory testing of cosmetics, personal care, pharmaceuticals, medical devices and specialty chemicals. Since 1975, our staff has assisted clients with their testing needs from conception to completion. Our technical staff has extensive experience that is used to assist clients through each phase of the testing process. Our Quality Assurance and Regulatory staff monitors compliance to our internal SOPs and applicable regulations. We attribute our growth to our dedication to the needs of our clients. Well known for our superior customer service, we become an integral part of our clients' team, providing timely, reliable, accurate, and reproducible results.

Job Description Job Type: Full Time. Base Hours: 9:00AM – 6:00PM Monday through Friday This position is designed to be a key contributor to the sales cycle supporting our overall Lead Management process. The Inside Sales Associate will be responsible for driving incremental growth by delivering qualified opportunities from multiple lead-generation sources to our Account Managers, while acting as the front line to our Client Experience. MINIMUM QUALIFICATION REQUIREMENTS To perform this job, an individual must be able to perform each essential duty satisfactorily and meet the educational and experience requirements. ESSENTIAL DUTIES AND RESPONSIBILITIES · Act as the first point of contact to prospective clients, assessing their needs and aligning with internal capabilities. · Manage leads from multiple sources to deliver qualified opportunities to the Account Managers · Develop and manage specified groups of clients · Engage with Management for the development and execution of prospect lists · Promote client awareness of CPT technologies and departments · Collaborate with Account Managers to ensure all quotations are submitted to clients in a timely manner. · Maintain a working knowledge of overall company capabilities to drive collaboration across departments EDUCATION and/or EXPERIENCE • Associates degree in science related discipline., • At least 2 years experience in a GCP, GMP or GLP environment. COMMUNICATION SKILLS • Evidence of strong communication and interpersonal skills with the ability to facilitate multi-disciplinary teams. OTHER KNOWLEDGE, SKILLS and ABILITIES • Must have initiative and problem solving/analytical skills and keen attention to detail, • Must be organized, flexible, and able to work independently, as well as with other team members., • Applicant should possess the ability to balance multiple priorities effectively, • Must have extensive knowledge of MS Word/Excel/PowerPoint with formatting functions. PHYSICAL REQUIREMENTS On an average 8-hour day this position requires the ability to walk, sit and stand, use hands to handle or feel, reach with hands and arms at or above shoulder height and below waist height, climb or balance, stoop, kneel, crouch; talk, hear, and smell. This position requires the ability to lift up to 40 pounds. Specific vision requirements including reading of written documents, visual inspection of materials, and use of computer monitor screen, mouse and keyboard frequently. Company DescriptionConsumer Product Testing Company is a worldwide leader in the contract laboratory testing of cosmetics, personal care, pharmaceuticals, medical devices and specialty chemicals. Since 1975, our staff has assisted clients with their testing needs from conception to completion. Our technical staff has extensive experience that is used to assist clients through each phase of the testing process. Our Quality Assurance and Regulatory staff monitors compliance to our internal SOPs and applicable regulations. We attribute our growth to our dedication to the needs of our clients. Well known for our superior customer service, we become an integral part of our clients' team, providing timely, reliable, accurate, and reproducible results.Consumer Product Testing Company is a worldwide leader in the contract laboratory testing of cosmetics, personal care, pharmaceuticals, medical devices and specialty chemicals. Since 1975, our staff has assisted clients with their testing needs from conception to completion. Our technical staff has extensive experience that is used to assist clients through each phase of the testing process. Our Quality Assurance and Regulatory staff monitors compliance to our internal SOPs and applicable regulations. We attribute our growth to our dedication to the needs of our clients. Well known for our superior customer service, we become an integral part of our clients' team, providing timely, reliable, accurate, and reproducible results.

Job Description Overview Prepares technical and clerical tasks associated with the preparation, labeling and dispensing of pharmaceuticals. Plays an integral role in the inventory and quality assurance activities. Schedule: Monday - Friday 9:00am - 5:30pm • Competitive Pay, • Health, Dental, Vision & Life Insurance, • Company-Paid Short & Long-Term Disability, • Flexible Schedules & Paid Time Off, • Tuition Reimbursement, • Employee Discount Program & DailyPay, • 401k, • Pet Insurance Responsibilities • Coordinates and facilitates new referrals and admissions through collaboration with nurses, customer service and distribution, • Conducts and documents initial and ongoing assessment of specific patient, drug and disease information to identify real and potential drug-related problems or needs, • Escalates to a clinician as needed, • Answers inquiries from patients, families, physicians and other healthcare professionals. Escalates to a clinician as needed, • Maintains thorough and appropriate documentation in the customer/patient record of all clinical activities and communication with patients, physicians and other healthcare professionals, • Coordinates and schedules the preparation of IV therapies and home medical equipment orders with the assistance of the Pharmacist, • Helps coordinate patient care activities with Pharmacists, Nurses, other Technicians and Patient Care Coordinators, • Prepares labels, prescriptions and compounding/mixing worksheets and completes and maintains product lot numbers, expiration dates and batch records, • Generates delivery/pick slips under the supervision of the Pharmacist. Picks and pulls supplies and home medical equipment, • Obtains supply inventories from patients/clients and communicates information obtained to the Pharmacist as required and documents all communication in patient progress notes on the pharmacy computer system, • Participates in branch management, department and intra-departmental meetings and quality improvement activities, • Adheres to all accreditation, OSHA, FDA, state, local and federal regulations and standards relevant to infusion pharmacy and home medical equipment, • Other duties as assigned, • Supervisory Responsibility: No Qualifications • Successful completion of an approved/accredited pharmacy technician training program; IV certification preferred, • Registered Pharmacy Technician license in state of practice per state regulations, • National Pharmacy Technician Certification as required by the state board of pharmacy in state of practice, • One to three (1-3) years of related pharmacy experience in a home care setting, retail, or pharmacy setting, • General knowledge of drug terminology, pharmaceutical calculations, drug use and aseptic techniques, • Flexible schedule with the ability to work on-call evenings and weekends on an as-scheduled basis, • Effective mathematical and communication skills required, • Basic pharmacy knowledge of reading and interpreting prescriptions, • Ability to work independently, accurately, and efficiently To perform this role will require constant sitting and typing on a keyboard with fingers, and occasional standing, and walking. The physical requirements will be the ability to push/pull and lift/carry 10-30 lbs

Job DescriptionDescription: Under the general direction of the Director of Site Operations (DoSO), the Site Manager oversees and operates a Zufall Health Center location. Responsibilities include all matters pertaining to clinical support functions, patient customer service, front office operations, facilities, and management of support staff including front desk and clinical support staff. The Site Manager will be the administrative supervisor of the PCMH coordinators and Dental Assisting Supervisor in regard to daily operations, scheduling and patient flow, and will ensure that all performance reviews and staff management issues are addressed in a timely fashion. Essential Functions, Duties, and Responsibilities • Consistently adheres to and enforces all departmental policies and procedures, • Acts as the facility administrator who plans for, and oversees the managerial, operational, fiscal, and reporting components of the facility, • Participates in the quality assurance committee, • Ensures that all personnel are assigned duties based upon their education, training, competencies, and job descriptions, • Ensures the provision of facility orientation and education to the staff appointed to the specific facility, • Establishes and maintains liaison relationships and communication with facility staff and services, with support services and community resources, and with patients, • Conducts all aspects of job in a professional and ethical manner, • Works independently with remote supervision, but uses available resources for problem resolution as indicated by circumstances or need, • Completes assignments in a timely and efficient manner, • Maintains high level of confidentially, • Works collaboratively with team members to assure the optimal outcomes of care and service, • Utilizes departmental resources prudently and appropriately, • Communicates appropriately both verbally and in writing; uses appropriate mechanisms for identifying and resolving work related issues, • Keeps manager or supervisor informed of work-related issues at all times Front Desk and Clinical Support Operations • Oversee the day-to-day operations of medical and dental sites, • Provide direct supervision to front desk staff and clinical support staff, • Maintain a customer-service focus of the medical and dental centers, if applicable, • Implement and maintain all Zufall policies and procedures and adhere to all compliance and HIPAA regulations, • In conjunction with the Director of Site Operations, hire and train front desk staff, • In conjunction with Director of Nursing, hire and train clinical support staff, • Supervise and coordinate all administrative and clinical support staff work activities, • In conjunction with the Director of Site Operations, implement initial and annual employee reviews (clinical support staff in conjunction with the PCMH coordinator(s) and the Director of Nursing; and Dental Support Staff in conjunction with the Dental Program Manager) and all front desk representatives, • Respond to employee grievances, • Respond to patient complaints as appropriate, • Manage and maintain front office and clinical operations. Supervise the ordering of all office supplies. Clinical supplies will be ordered by the PCMH coordinators and Director of Nursing in medical and the dental staff will manage their clinical supplies, with oversight from the Dental Program Manager., • Conduct QA audits and chart reviews for funded programs and overall patient medical records, • Conduct staff competencies and proficiencies as appropriate for those staff that are directly supervised, and report results to the Director of Site Operations. Receive results of competencies of clinical staff from the Director of Nursing for clinical staff and ensure the completion of the evaluations of the clinical staff, • In conjunction with the Director of Facilities, coordinate facility needs and maintenance (coordinate service with vendors as needed), • Notify Director of Site Operations of all contracts related to operations or facilities that need renewal, • Schedule or assign to designee the scheduling of all clinical support and front desk staff support and work with the managers of other sites as needed to provide sufficient coverage, • Coordinate requested time off to ensure sufficient staffing levels, • Attend either in person or remotely all support staff (front desk and clinical) and dental staff meetings, • Conduct regular meetings for staff at your site(s), • Performs other duties as assignedRequirements:, • Knowledge of computer software programs such as Microsoft Word, Excel, and electronic medical records, • Excellent customer service skills, • Ability to work with very little supervision, • Ability to adapt quickly to unanticipated changes in workflow or work process, frequent changes in insurances rules, and/or coverage changes, • Strong general computing skills, including internet, Excel, Word, and practice management software experience; EHR experience a plus, especially eCW, • Ability to understand, carry out, and remember verbal and written instructions, • Bilingual (English and Spanish) preferred, • Strong, self-directed written and oral communications skills, • Knowledge of federal programs and community health centers, • Learn and apply the trauma informed care principles with the scope of the position Education, Training, and Experience • Minimum of three years of supervisory/management experience, • BS or BA degree required, or a combination of education and experience in a supervisory capacity at Zufall Health, in lieu of a bachelor’s degree. Master’s ideal, • Clinical background strongly preferred

Job DescriptionDescription: Job Summary: Responsible for all Customer Service operations, including but not limited to order processing, quoting, portal management, and customer satisfaction. Supervision of the Customer Service Team. Essential Job Functions: • Ensure customer satisfaction by managing customer communications, updates, quoting, and order confirmations, • Enhance client and co-worker relationships: partner with other department leaders to provide input on initiatives, resolve issues, and execute business objectives, • Lead and manage at least one direct report in the Sales Department, • Champion process improvements within Customer Service, including offering new ideas and developing processes within the sales department to improve customer experience, employee satisfaction, and corporate performance, • Exercise judgment to evaluate customer requests and provide accurate lead-time estimates and pricing following the Business Development Strategy, • Proactively review data to identify orders not meeting projected due dates and work with Production, Quality Assurance, and Shipping to minimize late deliveries., • Research documented and undocumented customer complaints for validity, work towards solutions for the client, follow up with the customer when necessary, and deliver and track coaching and corrective action when required, • Monitor and enforce customer credit worthiness. Review and correct administration as required to ensure customer payment issues are resolved., • Work with Senior Management to develop new pricing, communicate and enforce pricing integrity, • Maintain company representation and communications through customer portals as required Requirements: Qualifications: • Minimum of 5 years of Customer Service experience in a Manufacturing-based industry required, • Minimum of 3 years of Leadership Experience required, • Strong understanding of Inventory & Shipping practices required, • Strong organization and Microsoft Office skills required, • Undergraduate degree preferred Management reserves the right to assign or reassign duties and responsibilities to this job at any time.

Job DescriptionTo proceed with your application for this position, please complete the Predictive Index Behavioral Assessment linked below. Ensure you finish the assessment for your application to be reviewed. Behavioral Assessment Link POSITION SUMMARY: The Early Childhood Assistant Teacher serves as a member of the Montclair Y staff team and therefore should maintain the qualifications for assistant teacher status as listed in the Department of Child Care Licensing policy and through the Montclair Y’s standards. Under the direction of the Early Childhood Group Teacher, and in harmony with the mission and purpose of the established policies and goals of the Montclair Y, the Early Childhood Assistant Teacher is responsible for assisting the classroom teacher in a variety of instructional, clerical and/or classroom tasks, providing a safe, fun and positive environment for participants. The Assistant Teacher aids in the education, health, welfare and safety of the members enrolled in their classroom and the center as a whole. The Early Childhood Assistant Teacher must demonstrate a commitment to the YMCA’s four Core Values of Caring, Honesty, Respect and Responsibility. OUR CULTURE: At the YMCA of Montclair, we strive to be the Employer of Choice, provide World-Class Service, and be the Charity of Choice. Our goal is to be a place where employees are empowered and excited to come to work. All staff ensure that members experience customer centric, individual attention each day. We strive to be the preferred partner collaborating with others, identifying, and meeting our community needs. ESSENTIAL FUNCTIONS: Attendance is a critical part of your job responsibilities. Keeping the correct staff-to-child ratios in a childcare setting Is essential for ensuring safety, facilitating quality interactions, and meeting regulatory and licensing requirements. Frequent unexcused absences may result in termination. • Greet each child and parent upon arrival., • Visually scan each child upon arrival and check for illness, disease, or any physical impairment. Note in daily report., • Demonstrate warmth toward children and set positive example by always using a pleasant and calm speaking voice., • Comfort children when needed., • Assist the teacher with the instructional lessons., • Accompany children (to playground, and exterior of building) to supervise activities such as, outdoor play, and fire drills., • Must be able to set up cots/mats in classroom., • Reinforce skills by using puppets, flannel boards, manipulatives etc. on a one-to-one or small group basis., • Help select appropriate songs and stories., • Read and sing with class daily., • Help supervise fine and gross motor activities indoors and outside., • Help plan free play activities/afternoon activities., • Use positive reinforcement., • Assist children in maintaining proper personal hygiene., • Help prepare materials for lessons., • Help prepare learning center and bulletin boards., • Help with classroom plans and pet care, as needed., • Assist in serving snacks and meals., • Help maintain classroom (i.e., cleaning toys twice a week, keeping toys, books, games in an orderly fashion)., • Provide input to teacher about children's progress and record all incidents for teacher’s evaluation., • Advise teachers, not parents, regarding child's daily problems/concerns., • Attend all required meetings., • Adhere to policies related to boundaries with members, volunteers, staff, and participants., • Attend required Abuse Risk Management training and adhere to procedures related to managing high-risk activities and supervising members and participants., • Report suspicious or inappropriate behaviors and policy violations and follow mandated abuse reporting procedures., • Help teacher with completion of all classroom records., • Provide for professional growth by attending workshops and reading., • Perform other duties as requested by Teacher and/or designee., • Be fully aware of the policies of Geyer Early Learning Center and adhere to such guidelines daily., • Maintain loyalty to the Y, conduct self with professional integrity, respect the confidentiality of families served, and be always an appropriate role model for the children/parents., • Always maintain a safe & healthy environment., • Risk/Facility Management: All Staff are responsible for assuring the safety of Y members/participants and for the care, maintenance, and safety of the all-Y facility/program environments. In addition, all staff are required to report accidents/incidents/emergencies immediately to the Director and/or designer. Staff must also adhere to YMCA confidentiality requirements related to all reported incidents., • Quality Assurance: All staff are expected to plan, deliver, and maintain quality programs, facilities, and program environments. Staff will be expected to follow YMCA best practices for their program/membership discipline and to meet or exceed YMCA of Montclair’s expectations., • Training/Staff Meetings: Attend all mandatory training and staff meetings, risk management training within the specified timeframes. Keep abreast of current trends in facilities and risk management. LEADERSHIP COMPETENCIES: • Communication & Influence, • Developing Self & Others, • Functional Expertise QUALIFICATIONS: • Must be 18 years old or older., • Must possess a high school degree and 2 years classroom experience as an aide or other suitable experience with children., • Must enroll at their expense and complete a CDA program within the first year of employment if the incumbent possesses only a high school diploma., • Must possess, maintain, and renew CPR for the Professional Rescuer, EPI, Asthma and First Aid within 90 days of hire., • Must have the ability to take charge of a group of children and come up with activities/games at a moment’s notice, if need be., • Must have the stamina and physical flexibility (walking, sitting, standing, bending, crouching, kneeling, pushing, pulling, running, stretching, reaching, climbing, lifting and carrying up to 50 lbs.) to participate in children's activities and communicate with children face to face., • Must be able to accompany children up and down stairs in order to supervise activities such as outdoor play, and fire drills., • Must have a CPR/AED and First Aid Certification OR get certified within 90 days of employment. WORK ENVIRONMENT & PHYSICAL DEMANDS: • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions., • The employee frequently is required to walk, bend, kneel, and reach, and must be able to move around the work environment., • Must have the stamina and physical flexibility (walking, sitting, standing, bending, crouching, kneeling, pushing, pulling, running, stretching, reaching, climbing, lifting, and carrying up to 50 lbs.) to participate in children's activities., • The employee must occasionally lift and/or move up to 50 + pounds., • Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust., • Staff members are required to assist in personal hygiene including changing diapers in accordance with our diapering policy., • The noise level in the work environment is usually moderate., • Remain alert with no lapses of consciousness. COMPANY BENEFITS: • Free YMCA Membership: Enjoy access to our YMCA facilities at no cost., • 25% Discount on various YMCA Programs, • Employee Referral Bonus: Earn rewards for referring to qualified candidates., • Employee Discounts: Access exclusive discounts on various products and services., • Paid Time Off (PTO): Eligibility after 90 days of employment. WORK SCHEDULE: Monday to Friday, 2:00 PM to 6:00 PM HOURLY PAY RATE: $16.15 to $17.00

Job DescriptionTo proceed with your application for this position, please complete the Predictive Index Behavioral Assessment linked below. Ensure you finish the assessment for your application to be reviewed. Behavioral Assessment Link POSITION SUMMARY: The ELC Lead Teacher serves as a member of the Montclair Y staff team and therefore should maintain the qualifications for teacher status as listed in the Department of Child Care Licensing policy and through Montclair Y’s standards. Under the direction of the Early Childhood Head Teacher and/or Director and in harmony with the mission and purpose of the established policies and goals of the Montclair Y, the ELC Lead Teacher is responsible for a variety of instructional, clerical and/or classroom tasks, providing a safe, fun, and positive environment for participants. The Lead Teacher leads in the education, health, welfare, and safety of the members enrolled in their classroom and the center. The ELC Lead Teacher must demonstrate a commitment to the YMCA’s four Core Values of Caring, Honesty, Respect and Responsibility. OUR CULTURE: At the YMCA of Montclair, we strive to be the Employer of Choice, provide World-Class Service, and be the Charity of Choice. Our goal is to be a place where employees are empowered and excited to come to work. All staff ensure that members experience customer centric, individual attention each day. We strive to be the preferred partner collaborating with others, identifying, and meeting our community needs. ESSENTIAL FUNCTIONS: • Greet each child and parent upon arrival., • Visually scan each child upon arrival and check for illness, disease, or any physical impairment. Note in daily report., • Demonstrate warmth toward children and set positive examples by always using a pleasant and calm speaking voice., • Comfort children when needed., • Plan and execute instructional lessons., • Accompany children (to playground, and exterior of building) to supervise activities such as outdoor play, and fire drills., • Must be able to set up cots/mats in classroom., • Reinforce skills by using puppets, flannel boards, manipulatives etc. on a one-to-one or small group basis., • Select appropriate songs and stories., • Read and sing with class daily., • Supervise fine and gross motor activities indoors and outside., • Plan free play activities/afternoon activities., • Use positive reinforcement., • Assist children in maintaining proper personal hygiene., • Prepare materials for lessons., • Prepare learning center and bulletin boards., • Serve snacks and meals., • Maintain the classroom (i.e., cleaning toys twice a week, keeping toys, books, games in an orderly fashion)., • Record and evaluate children's progress., • Communicate with parents and directors about any issues regarding child's daily problems/concerns., • Attending all required meetings., • Complete and maintain all classroom records., • Mentor and supervise assistant teachers., • Provide for professional growth by attending workshops and reading., • Perform other duties as requested by Director and/or designee., • Be fully aware of the policies of Geyer Early Learning Center and adhere to such guidelines daily., • Maintain loyalty to the Y, conduct self with professional integrity, respect the confidentiality of families served, and be always an appropriate role model for the children/parents., • Always maintain a safe & healthy environment., • Risk/Facility Management: All Staff are responsible for assuring the safety of Y members/participants and for the care, maintenance, and safety of the all-Y facility/program environments. In addition, all staff are required to report accidents/incidents/emergencies immediately to the Director and/or designer. Staff must also adhere to YMCA confidentiality requirements related to all reported incidents., • Adhere to policies related to boundaries with members, volunteers, staff, and participants., • Attend required Abuse Risk Management training and adhere to procedures related to managing high-risk activities and supervising members and participants., • Report suspicious or inappropriate behaviors and policy violations and follow mandated abuse reporting procedures., • Quality Assurance: All staff are expected to plan, deliver, and maintain quality programs, facilities, and program environments. Staff will be expected to follow YMCA best practices for their program/membership discipline and to meet or exceed YMCA of Montclair’s expectations., • Training/Staff Meetings: Attend all mandatory training and staff meetings, risk management training within the specified timeframes. Keep abreast of current trends in facilities and risk management. LEADERSHIP COMPETENCIES: • Communication & Influence, • Developing Self & Others, • Functional Expertise QUALIFICATIONS: • Must be 18 years old or older., • Must possess a CDA, and/or an associate degree in early childhood and 2 years’ classroom experience as an aide or other suitable experience with children., • Must maintain certifications as required by the Department of Child Care Licensing, • Must possess, maintain, and renew CPR for the Professional Rescuer, EPI, Asthma and First Aid within 90 days of hire., • Must have the ability to take charge of a group of children and come up with activities/games at a moment’s notice, if need be., • Must have stamina and physical flexibility (walking, sitting, standing, bending, crouching, kneeling, pushing, pulling, running, stretching, reaching, climbing, lifting, and carrying up to 50 lbs.) to participate in children's activities and communicate with children face to face., • Must be able to accompany children up and downstairs to supervise activities such as outdoor play, and fire drills. WORK ENVIRONMENT & PHYSICAL DEMANDS: • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions., • The employee frequently is required to walk, bend, kneel, and reach, and must be able to move around the work environment., • Must have stamina and physical flexibility (walking, sitting, standing, bending, crouching, kneeling, pushing, pulling, running, stretching, reaching, climbing, lifting and carrying up to 50 lbs.) to participate in children's activities., • The employee must occasionally lift and/or move up to 50 + pounds., • Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust., • Staff members are required to assist in personal hygiene including changing diapers in accordance with our diapering policy., • The noise level in the work environment is usually moderate., • Remain alert with no lapses of consciousness. COMPANY BENEFITS: Benefits include complimentary YMCA membership; accrued PTO; Medical, Vision, and Dental Health Insurance; paid Holidays, enrollment in the Y’s retirement program (must complete 1000 hours within 2 years of service) with 12% of salary contributed by the Y; 75% discount for SACC (before and aftercare), Early Learning Center, and Summer Camp programs in our Y facilities; a rewarding career with professional growth and advancement opportunities; a challenging and fun work environment with creative and talented individuals. HOURLY PAY RATE: $20.00 WORK SCHEDULE: Monday to Friday, 8:30 AM to 5:30 PM LOCATION: 159 Glenridge Avenue, Montclair, NJ 07042

Job DescriptionTo proceed with your application for this position, please complete the Predictive Index Behavioral Assessment linked below. Ensure you finish the assessment for your application to be reviewed. Behavioral Assessment Link POSITION SUMMARY: The Early Childhood Assistant Teacher serves as a member of the Montclair Y staff team and therefore should maintain the qualifications for assistant teacher status as listed in the Department of Child Care Licensing policy and through the Montclair Y’s standards. Under the direction of the Early Childhood Group Teacher, and in harmony with the mission and purpose of the established policies and goals of the Montclair Y, the Early Childhood Assistant Teacher is responsible for assisting the classroom teacher in a variety of instructional, clerical and/or classroom tasks, providing a safe, fun and positive environment for participants. The Assistant Teacher aids in the education, health, welfare and safety of the members enrolled in their classroom and the center as a whole. The Early Childhood Assistant Teacher must demonstrate a commitment to the YMCA’s four Core Values of Caring, Honesty, Respect and Responsibility. OUR CULTURE: At the YMCA of Montclair, we strive to be the Employer of Choice, provide World-Class Service, and be the Charity of Choice. Our goal is to be a place where employees are empowered and excited to come to work. All staff ensure that members experience customer centric, individual attention each and every day. We strive to be the preferred partner collaborating with others, identifying and meeting our community needs. ESSENTIAL FUNCTIONS: • Greet each child and parent upon arrival., • Visually scan each child upon arrival and check for illness, disease, or any physical impairment. Note in daily report., • Demonstrate warmth toward children and set positive example by always using a pleasant and calm speaking voice., • Comfort children when needed., • Assist the teacher with the instructional lessons., • Accompany children (to playground, and exterior of building) to supervise activities such as, outdoor play, and fire drills., • Must be able to set up cots/mats in classroom., • Reinforce skills by using puppets, flannel boards, manipulatives etc. on a one-to-one or small group basis., • Help select appropriate songs and stories., • Read and sing with class on a daily basis., • Help supervise fine and gross motor activities indoors and outside., • Help plan free play activities/afternoon activities., • Use positive reinforcement., • Assist children in maintaining proper personal hygiene., • Help prepare materials for lessons., • Help prepare learning center and bulletin boards., • Help with classroom plans and pet care, as needed., • Assist in serving snacks and meals., • Help maintain classroom (i.e., cleaning toys twice a week, keeping toys, books, games in an orderly fashion)., • Provide input to teacher about children's progress and record all incidents for teacher’s evaluation., • Advise teachers, not parents, regarding child's daily problems/concerns., • Attend all required meetings., • Help teacher with completion of all classroom records., • Provide for professional growth by attending workshops and reading., • Adhere to policies related to boundaries with members, volunteers, staff, and participants., • Attend required Abuse Risk Management training and adhere to procedures related to managing high-risk activities and supervising members and participants., • Report suspicious or inappropriate behaviors and policy violations and follow mandated abuse reporting procedures., • Ensure members, volunteers and vendors are properly signed in and signed out, ensure only authorized employees, members, volunteers, and vendors are allowed in the facility., • Perform other duties as requested by Teacher and/or designee., • Be fully aware of the policies of Geyer Early Learning Center and adhere to such guidelines daily., • Maintain loyalty to the Y, conduct self with professional integrity, respect the confidentiality of families served, and always be an appropriate role model for the children/parents., • Maintain a safe & healthy environment at all times., • Risk/Facility Management: All Staff are responsible for assuring the safety of Y members/participants and for the care, maintenance and safety of the all-Y facility/program environments. In addition, all staff are required to report accidents/incidents/emergencies immediately to the Director and/or designer. Staff must also adhere to YMCA confidentiality requirements related to all reported incidents., • Quality Assurance: All staff are expected to plan, deliver, and maintain quality programs, facilities and program environments. Staff will be expected to follow YMCA best practices for their program/membership discipline and to meet or exceed YMCA of Montclair’s expectations., • Training/Staff Meetings: Attend all mandatory training staff meetings, risk management training within the specified timeframes. Keep abreast of current trends in facilities and risk management. LEADERSHIP COMPETENCIES: • Communication & Influence, • Developing Self & Others, • Functional Expertise QUALIFICATIONS: • Must be 18 years old or older., • Must possess a high school degree and 2 years classroom experience as an aide or other suitable experience with children., • Must enroll at their expense and complete a CDA program within the first year of employment if the incumbent possesses only a high school diploma., • Must possess, maintain, and renew CPR for the Professional Rescuer, EPI, Asthma and First Aid within 90 days of hire., • Must have the ability to take charge of a group of children and come up with activities/games in a moment’s notice, if need be., • Must have the stamina and physical flexibility (walking, sitting, standing, bending, crouching, kneeling, pushing, pulling, running, stretching, reaching, climbing, lifting, and carrying up to 50 lbs.) to participate in children's activities and communicate with children face to face., • Must be able to accompany children up and down stairs in order to supervise activities such as outdoor play, and fire drills. WORK ENVIRONMENT & PHYSICAL DEMANDS: • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions., • The employee frequently is required to walk, bend, kneel, and reach, and must be able to move around the work environment., • Must have the stamina and physical flexibility (walking, sitting, standing, bending, crouching, kneeling, pushing, pulling, running, stretching, reaching, climbing, lifting and carrying up to 50 lbs.) to participate in children's activities, • The employee must occasionally lift and/or move up to 50 + pounds., • Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust., • Staff members are required to assist in personal hygiene including changing diapers in accordance with our diapering policy., • The noise level in the work environment is usually moderate., • Remain alert with no lapses of consciousness. COMPANY BENEFITS: Benefits include complimentary YMCA membership; accrued PTO; Medical, Vision, and Dental Health Insurance; paid Holidays, enrollment in the Y’s retirement program (must complete 1000 hours within 2 years of service) with 12% of salary contributed by the Y; 75% discount for SACC (before and aftercare), Early Learning Center, and Summer Camp programs in our Y facilities; a rewarding career with professional growth and advancement opportunities; a challenging and fun work environment with creative and talented individuals. HOURLY PAY RATE: Up to $18/hour WORK SCHEDULE: Monday to Friday, 9:00 AM to 6:00 PM LOCATION: 159 Glenridge Avenue, Montclair, NJ 07042

Job Description MAIN FUNCTION: • Provide advanced technical support and troubleshooting for PNY products to end users, business customers, system integrators, and partners, • Serve as a senior escalation resource for complex hardware, software, compatibility, and RMA-related issues, • Lead case ownership from initial intake through final resolution, ensuring high customer satisfaction and adherence to departmental SLA targets, • Manage and resolve customer escalations within the Technical Support department whenever possible, utilizing advanced troubleshooting, product knowledge, and customer service skills to drive resolution and maintain customer confidence, • Take ownership of high-priority and escalated cases, working directly with customers to de-escalate concerns and prevent unnecessary transfers outside of Technical Support, • Coordinate with Engineering, Quality, Product Management, Sales, and RMA teams to drive issue resolution and communicate technical findings, • Identify product trends, recurring failures, and process improvement opportunities and communicate findings to management, • Mentor and support junior technicians by providing guidance, technical training, and process oversight, • Act as a departmental lead resource in the absence of management when required, • Handle inbound customer contacts including phone calls, emails, webchat, and support tickets while maintaining departmental productivity and SLA requirements, • Maintain consistent adherence to departmental response-time targets, queue management expectations, and customer follow-up standards, • Balance frontline support responsibilities with escalated case management, technician assistance, and cross-functional support activities, • Lead by example in ticket handling quality, customer communication, attention to detail, and queue management practices, • Remain actively engaged in daily support operations, including direct customer interaction and real-time support coverage QUALIFICATIONS: • High school diploma or equivalent required; technical school, associate degree, or bachelor’s degree in Information Technology, Computer Science, or related field preferred, • 5+ years of technical support, PC hardware, or related industry experience preferred, • Advanced knowledge of PC hardware, graphics cards, SSDs, memory, workstation products, and operating systems, • Strong understanding of hardware diagnostics, system configuration, BIOS/firmware concepts, and driver troubleshooting, • Experience troubleshooting Windows-based systems; Linux knowledge preferred, • Excellent verbal and written communication skills, • Strong analytical, organizational, and problem-solving abilities, • Ability to manage high-priority escalations and difficult customer interactions professionally, • Experience using CRM/ticketing systems and ERP platforms, • Ability to train and mentor technical staff, • Demonstrate ability to work independently and make sound technical decisions, • Ability to prioritize workload and manage multiple active cases in a fast-paced support environment, • Strong understanding of customer service principles, warranty processes, and escalation management, • Ability to maintain professionalism and sound judgment under pressure WORKING CONDITIONS: Office/Administrative environment KEY RELATIONSHIPS: • Internal Technical Support staff, • Engineering, • Quality Assurance, • Product Management, • Sales and Field Engineering teams, • RMA and Operations teams, • End users, business customers, distributors, resellers, and system integrators DUTIES AND RESPONSIBILITIES To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Provide advanced technical support and troubleshooting for PNY products through phone, email, webchat, and ticket-based support channels, • Handle daily frontline support responsibilities while consistently meeting departmental SLA, productivity, and customer service expectations, • Serve as a senior escalation resource for complex technical, compatibility, warranty, and RMA-related issues, • Manage customer escalations through resolution whenever possible to maintain customer confidence and prevent unnecessary transfers outside of Technical Support, • Lead ownership of support cases from initial intake through final resolution, ensuring accurate documentation and timely follow-up, • Assist with queue management, workload balancing, and maintenance of departmental operational standards, • Coordinate with Engineering, Quality Assurance, Product Management, Sales, and Operations teams regarding escalated technical issues, product concerns, and resolution efforts, • Identify recurring product issues, customer pain points, and process improvement opportunities and communicate findings to management, • Maintain strong working knowledge of current and new PNY products, technologies, warranty policies, and support procedures, • Utilize troubleshooting tools, diagnostics, AI-assisted resources, and internal systems to efficiently analyze and resolve customer issues while maintaining technical accuracy and policy compliance, • Mentor and support technicians by providing technical guidance, escalation assistance, process training, and best-practice recommendations, • Lead by example in professionalism, customer communication, attention to detail, ticket handling quality, and queue management practices, • Assist management with departmental initiatives, reporting, process improvements, and operational support as required, • Act as a departmental lead resource in the absence of management when necessary

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