Client Service Specialist (Food Broker)
11 days ago
Schenectady
Job Description Position Summary: Provide continuous service to the manufacturers, customers, and personnel of Affinity Northeast Region. Utilizes technology to place orders, maintain order entry system, file documents, and communicate information. Act as a resource to support the advancement of sales efforts while contributing to business development. Position also includes inside sales and suggestive selling. Essential Functions: • Represent Affinity in an ethical and professional manner., • Provide favorable, continuous customer service. Answer all questions and requests by using the tools provided. Follow through from start to finish on all questions and requests., • Support all sales efforts set forth by the management staff, manufacturers, and customers., • Support all Client Manager and Account Executives in any way necessary to keep an open line of communication between the clients and customers., • Enter all orders into Foodmark system so Affinity is fully knowledgeable of orders, volume, invoices, and commissions., • Enter all order direct ordering into Foodmark system that cannot be electronically imported., • Cross-reference invoices with orders to be sure they are correct. Take the necessary steps to reconcile if there is a problem with invoicing., • Update Foodmark with precise information and pricing., • Answer phones, direct messages, monitor faxes., • Order samples, POS, POP, coupons, marketing materials, etc. as needed., • Communicate all markets/manufacturer information (includes market pricing) to distributors and appropriate sales team members., • Filing- electronic and hard copies utilizing Share Point., • Assist Reconciliation Specialist with information and paperwork necessary to reconcile commissions., • Assist Trade Administrators with information and paperwork necessary., • Utilize all training tools to become more product knowledgeable., • Assist Account Executives on any issues that interfere with the placement or shipment of orders. i.e. credit referrals, credit holds, late trucks or “no-show” trucks, expedites, etc., • Respond in a timely manner to any request for information from management, sales, clients and/or customers., • Follow instructions provided by each individual manufacturer to ensure their needs are being met., • Keep market knowledgeable by listening and learning from clients, distributors, and customers., • Other duties as assigned and requested. Education and Experience: • Previous customer service experience is a plus., • Experience in the food service area is extremely advantageous. Knowledge, Skills and Abilities: • Flexible and able to manage adversity and change., • Microsoft office suite experience with emphasis on Word, Excel, PowerPoint, Outlook and Share Point., • Strong communication, influence, and problem-solving skills., • Basic Technology skills communicating through email, phone, and text messaging., • Self-starter with entrepreneurial spirit and committed to being the best. Physical Requirements / Working Conditions • Ability to lift 20lbs with or without help., • Normal office environment, desk position., • Typical workday of Monday – Friday, 8:00am to 5:00pm. Powered by JazzHR 6NVZGkfgHX