Director, Product, Service and Growth Digital Experience
5 days ago
Schenectady
At MVP Health Care, we're on a mission to create a healthier future for everyone - which requires innovative thinking and continuous improvement. To achieve this, we're looking for a Director of Product, Service and Growth Digital Experience to join #TeamMVP. This is the opportunity for you if you have a passion for customer experience, service strategy and human-centered design. What's in it for you: • Growth opportunities to uplevel your career, • A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team, • Competitive compensation and comprehensive benefits focused on well-being, • An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District, one of the Best Companies to Work For in New York, and an Inclusive Workplace. Qualifications you'll bring: • Bachelor's degree in business administration, Computer Science or related field or relevant work experience., • Minimum of 5 years of hands-on experience working on a product team, preferably with direct experience as a Product Manager., • Previous management/leadership experience required including leading teams and demonstrated collaboration within the organization., • Strong visionary leadership with the ability to inspire and motivate teams., • Strong motivation to enhance internal customer experience and improve operational efficiency drives innovation., • Ability to navigate complex organizational structures and build consensus among diverse stakeholder groups., • Understanding of agile methodologies and scrum framework, familiarity with scaled agile framework (SAFe) and experience with backlog management/agile development tools (e.g. Jira, Azure DevOps)., • Humility to play as a team., • Commitment to being the difference for our customers in every interaction, • Excellent communication, problem-solving, and adaptability skills., • Hands-on approach to managing product roadmaps and collaborating with cross-functional teams for successful launches., • Curiosity to foster innovation and pave the way for growth. Your key responsibilities: • Develop and establish product strategies across a suite of enterprise digital products, including those for customers, providers, employers, brokers and employees, ensuring alignment with business objectives and market needs., • Guide and manage a team of product managers across multiple digital product experience domains, fostering a culture of continuous improvement and innovation to evolve our digital product offerings., • Mentor and develop product managers to support their career growth, providing guidance, feedback, and opportunities for professional development., • Manage the development of product roadmaps that integrate customer insights and business strategy, supported by both qualitative and quantitative data, to drive product success and market competitiveness., • Collaborate closely with senior leaders on the Digital (IT) team to manage strategic prioritization decisions based on execution capacity and business impact., • Work across the business to assess opportunities for leveraging the product model to support business transformation and drive organizational growth., • Identify and manage key metrics or performance indicators for our digital products, ensuring they align with business goals and drive actionable insights., • Analyze product analytics and key performance indicators, providing actionable recommendations to improve digital product adoption, satisfaction, and overall performance., • Collaborate across the organization to support and evaluate vendor and partner decisions that integrate with our digital products, ensuring seamless and effective partnerships., • Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer., • Continuously seek opportunities to enhance user experience and operational efficiency by leveraging advanced technologies and innovative solutions. Hybrid to Schenectady, NY Pay Transparency MVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. MVP adheres to pay transparency nondiscrimination principles. Specific employment offers and associated compensation will be extended individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role. We do not request current or historical salary information from candidates. MVP's Inclusion Statement At MVP Health Care, we believe creating healthier communities begins with nurturing a healthy workplace. As an organization, we strive to create space for individuals from diverse backgrounds and all walks of life to have a voice and thrive. Our shared curiosity and connectedness make us stronger, and our unique perspectives are catalysts for creativity and collaboration. MVP is an equal opportunity employer and recruits, employs, trains, compensates, and promotes without discrimination based on race, color, creed, national origin, citizenship, ethnicity, ancestry, sex, gender identity, gender expression, religion, age, marital status, personal appearance, sexual orientation, family responsibilities, familial status, physical or mental disability, handicapping condition, medical condition, pregnancy status, predisposing genetic characteristics or information, domestic violence victim status, political affiliation, military or veteran status, Vietnam-era or special disabled Veteran or other legally protected classifications. To support a safe, drug-free workplace, pre-employment criminal background checks and drug testing are part of our hiring process. If you require accommodations during the application process due to a disability, please contact our Talent team at .