Epic Willow Analyst
il y a 3 jours
Albany
Job DescriptionOverview An Epic Willow Analyst specializes in optimizing and supporting the Epic Willow modules (pharmacy-related systems in Epic EHR) through design, configuration, implementation, and troubleshooting across healthcare environments. They ensure seamless medication workflows and user satisfaction. Key Responsibilities • Design, build, test, implement, and maintain Epic Willow modules (e.g., Willow Inpatient, Ambulatory, Inventory), • Collaborate closely with pharmacists, clinical staff, and IT for workflow design, optimization, and issue resolution, • Troubleshoot user issues, configuration challenges, and system glitches; provide ongoing support post-implementation, • Conduct root cause analysis, identify solutions, document, and implement changes, • Lead or support go-lives, upgrades, system changes, and user training initiatives., • Prepare training materials, system documentation, flowcharts, and reports detailing configuration and workflow logic, • Serve as a liaison between end-users (pharmacy, clinicians) and InfoSystems teams, fostering trust and clear communication, • Participate in change and project management; support small to medium-scale Epic Willow projects Qualifications • Education: Bachelors degree in Computer Science, Information Systems, Healthcare, or a related field (Associates + experience may substitute in some cases), • Certifications: Epic Willow module certification (Inpatient, Ambulatory, Inventory); some employers require certification upon hire or within a set timeframe (e.g., 120 days), • Experience: Typically 3+ years in Epic roles; variations across levels (I, II, III) depending on seniority, • Technical Skills: Strong knowledge of pharmacy workflows, inventory management, Epic configurations, interfaces, and general EHR operations, • Soft Skills: Analytical thinking, effective communication, documentation, training capability, stakeholder engagement, flexibility, and ownership of assignments Career Levels Example (PIH Health) • Analyst I: Bachelors or clinical license, minimal to 3 years of experience., • Analyst II: 37 years of experience plus domain knowledge., • Analyst III: 7+ years experience; deep expertise in Willow Ambulatory Pharmacy and Inventory Tracking. Must be certified at hire This is a remote position.