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  • Computer Network Support Specialist
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    Computer Network Support Specialist
    6 hours ago
    Full-time
    Manhattan, New York

    · Configure, Implement, and Troubleshoot Network layer 2 switching and Layer 3 routing issue including VLANs, VTP, VLAN Trunking, 802.1Q, STP, RSTP, PVST+, Ether channel, LACP, PAgP and Inter-Vlan routing. Design, configure and implement HSRP, VRRP, BGP, EIGRP, and OSPF in a multi-protocol Network infrastructure. · Perform Network upgrade of VKC Systems which include Wi-Fi Access Points, Managed Switches, and Security Appliance of Cisco and Ubiquiti. · Design and Installed LAN/WAN network. The project consisted of a firewall with redundant WAN links, with a mesh VPN to every other firewall in the network and configure backup disaster recovery. · Managed fast Layer 3 switched/routed LAN/WAN infrastructure as a part of Network team. · Perform Network and System Security design, implementation, Configuration, and installation of OSPF network for Staten Island MTA substations. · Provide comprehensive Networking and Security services on large scale, stand-alone and networked locations capable, routers, switches, servers, and security applications. · Oversight of new Access Nodes, Application Nodes, CCTV systems, Data cabinets and access controls installation at various stations to implement & deploy the robust Network and System security design solutions. · Securing, Designing, Configuring, and managing Ubiquiti (Unifi Security Gateway, Unifi Switch 16POE, Unifi AP-AC-Pro) and Cisco Meraki (MX100, MS210, MR70) devices for Wi-Fi Network. · Configured various Cisco devices via Cisco dashboard GUI maintaining the System Security of LIRR (Long Island Rail Road). · Manage security solutions, including firewall and intrusion detection systems. · Provide Network design & Integration and Certification, Integrate Single Mode Fiber system (SMF) and Multimode fiber (MMF), Perform and generate technical documentation of Network Site Acceptance Test (SAT), Network Factory Test (FAT) and Network drawings for New York City Transit (NYCT) Network, Security & Data and Telecommunication projects. · Perform and Conduct On-Site fiber testing using iOLM, OTDR, OLTS, fiber Scope and perform Calculations of fiber loss to ensure proper Network connectivity and provide installation of high-level Network system & Security infrastructure for various NYCT (New York City Transit). · Perform network design and capacity planning. · Tested fiber optic cable with OTDR and OLTS testing equipment and produced final reports for clientele. · Coordinate with NYCT, MNR and LIRR Communication & Network Security /SCADA/User Group/Remote Control Center to conduct on site testing of all communication equipment inside their Network infrastructure to ensure proper functionality. · Provide technical support assistance and advice for Field Services Technicians. · Conduct research on Network products, services, protocols, and standards in support of network procurement and development efforts. · Monitor and test network performance and provide network performance statistics and reports. · Recommend, schedule, and perform network improvements, upgrades, and repairs. Bachelor's Degree is required in Computer Science or Computer Engineering or Cybersecurity

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  • Mandarin/Cantonese Speaking Customer Representative
    Mandarin/Cantonese Speaking Customer Representative
    1 month ago
    Full-time
    Brooklyn Heights, Brooklyn

    Bi-Lingual Customer Support Specialist (Mandarin/Cantonese Speaking) Full-Time | New York, NY | $17 - $20/hour About Ideal CDPAP At Ideal CDPAP, we're redefining what it means to deliver exceptional home care support in New York State. As a trusted PPL facilitator for the Consumer Directed Personal Assistance Program (CDPAP), we empower families to take control of their loved ones' care by enabling them to choose their own caregivers, including family members and close friends. What sets us apart? Our people. With a multilingual team fluent in over 14 languages, we connect with New York's diverse communities in the languages they speak and the cultures they live. Position Overview We're looking for a Customer Support Specialist to join our team! In this outbound-focused role, you'll work directly with the members we serve. You'll make calls to ensure compliance, resolve issues, and provide general support to consumers and their Personal Assistants (PAs). Your work will ensure families receive uninterrupted care. Responsibilities Conduct outbound calls to Consumers and Personal Assistants to ensure program compliance and continuity of care. Follow up on documentation requirements, scheduling needs, and onboarding tasks. Monitor and support EVV (Electronic Visit Verification) compliance through regular outreach. Audit Consumer and Personal Assistant profiles to ensure accuracy and completeness. Document all interactions and outcomes accurately in our systems. Provide support to consumers who need assistance registering a new Personal Assistant. Escalate issues to management as needed and collaborate with team members to resolve complex cases. Qualifications Strong verbal and written communication skills Bilingual or multilingual preferred Ability to make high-volume outbound calls with professionalism and empathy Excellent organizational skills with strong attention to detail Ability to multitask, prioritize, and meet deadlines in a fast-paced environment Basic computer proficiency (email, spreadsheets, CRM/database systems) Reliable, self-motivated, and comfortable working independently Previous experience in customer service, call center, or healthcare coordination is a plus What We Offer Competitive pay: $17 - $20 per hour based on experience Employer-funded healthcare Commuter benefits program Paid time off Schedule & Location Job Type: Full-Time Schedule: Monday through Friday, 9:00 AM to 5:00 PM Location: In-office Brooklyn

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