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Job Description We are a full-service Pet Care company operating several daycare and grooming locations across New York City. We are growing and seek highly motivated, reliable and experienced Facility Managers to join our awesome team of dog lovers! You will be expected to provide exceptional care to all animals under our supervision, while also ensuring an excellent customer experience. Administration and Scheduling (35%) * Serve as the on-site authority for the facility’s daily operations during work hours. * Manage our online client system, Paw Partner, to ensure that it is functioning correctly, that clients are able to request the proper services, and that clients are being properly billed for the services they request. * Enroll new clients in Paw Partner, ensure that clients complete their registration providing/uploading all required information (ie. vaccination records, billing). * Maintain the daily daycare calendar to ensure that dogs are being picked-up and dropped-off as scheduled. * Schedule Grooming appointments * Ensure that appropriate staffing is always in place to meet the demands of the daycare. * Ensure that everyone on the team’s wearing their TMAB uniform. Staff Supervision, Training and Coordination (25%) * Supervise your team of Pet Care Specialists (PCS) to ensure that all daycare services are delivered in a way that meets company policies and exceeds customer expectations. * Oversee the training of new PCS, ensuring that they have the tools they need to provide excellent customer service and care for the dogs at our facility (see Facility Manager Manual). * Maintain the Policies and Procedures Manuals of the facility. * Respond to the teams’ and clients’ logistical and pet-related concerns during the day, and troubleshoot any issues that arise. Contact the management team whenever necessary. * Serve as a “jack of all trades,” able to fill in for the daycare team and assist with operations on an as-needed basis. Customer Service and Communications (25%) * Serve as the face of Throw Me A Bone with all clients. * Respond to new client registration emails, coordinating times for the clients’ first-time visits or daycare evaluations. * Respond to client inquiries regarding scheduling, billing, or other issues. * Explain to clients how Paw Partner’s various functions can address their questions, with an eye towards making operations as autonomous as possible. * Spot-check the daily journals that the team is sending to clients, ensuring the quality of the notes and attached pictures. * Work closely with our Social Media Manager and management team, sharing fun pictures of the dogs, business updates, property events, or other news. Facilities Management (15%) * Maintain the upkeep and general appearance of the facility. * Maintain systems for organizing and cataloging belongings that clients bring with their dogs to daycare and boarding (ie. leashes, food, or other supplies) * Maintain up to date vaccination records for all daycare, boarding, and grooming clients * In coordination with the management team, schedule any necessary maintenance at the facility (ie. electrical, plumbing, painting, HVAC, or other construction work) * Track, order and organize supplies, such as cleaning and grooming products, dog treats, company gear. * Complete routine inspections of the facility to ensure that procedures in place for cleanliness and maintenance are being followed. Required Skills and Qualifications * Prior management experience at a dog daycare or shelter/rescue * Passion for taking care of animals * Teamwork and strong communication skills Compensation Range * $20.00-22.00 per hour Benefits * 401K * Vacation and PTO (Paid Time Off) * Raises and performance bonuses * Recognition and reward program * Career advancement opportunities and support * Discounted daycare for employees’ dogs (upon successful daycare evaluation) * Company outings and team building events Our Guiding Principles Excellence Be the best while doing our best, both in our personal lives and as a company. Integrity The foundation of trust and the fabric of all meaningful relationships – not only with our clients and the pets who rely on us, but also with our team, who we rely on every day. Passion For what we do, and the pets we do it for – otherwise why do it? Hospitality How we welcome others into our family – with open arms, courtesy, kindness and a sense of belonging. 8 hours per day/40 hours per week

Job Description Are you a total and incurable DOG LOVER? Are you someone who has already worked as a dog walker, pet sitter, dog daycare handler, groomer, vet tech, vet assistant, shelter staff, or animal rescue volunteer? WELL, THEN LOOK NO FURTHER. This is the job you've been waiting for! THE CLEANEST AND QUIETEST DOG DAYCARE IN PARK SLOPE, BROOKLYN SEEKS EXPERIENCED DOG HANDLERS FOR PT/FT POSITIONS BASIC QUALIFICATIONS: • legally authorized to work in the US for at least the next 12 months, • over 19 years of age, • local full-time resident of NYC (5 boros), • available PT or FT, minimum of (3) shifts required per week, • FULL HEALTH INSURANCE incl. Vision, Dental and Mental Health, • Industry-Leading Compensation, • PAID training and PAID Industry Certifications, • 401(K), • COMMUTER benefits, • PAID sick days & PAID vacations, • Friends & Family Discount for daycare, dog walks & pet sits for your own pets, • Opportunity for Advancement & Animal Career Development, • LIABILITY Insurance & BONDING • authorized to work in the US for at least the next 12 months, • 21 years of age, • full-time resident of NYC, • able to commit to this position for 12 months minimum from date of hire, • able to work M-F, 12PM-7PM or 2PM-8PM (min. 3 shifts per week), some nights and weekends as scheduled in advance, plus one major holiday season (Christmas or Thanksgiving) We are physically hardy, can lift an animal 30 lbs or a 5 gallon bucket of water. We will provide extensive training in dog psychology and dog body language, as well as how to control and interact with a room full of up to 16 dogs! A working smart phone with unlimited data and a reliable mode of transportation are required. PLEASE NOTE THAT ALL DAYCARE HANDLERS ARE ALSO OFFERED DOG WALKS AND PET SITS IN THEIR NEIGHBORHOOD, OR NEAR THE DAYCARE, FOR ADDITIONAL INCOME. **THINK YOU MIGHT JUST LOVE WORKING WITH DOGS FOR A LIVING? TRADE IN YOUR KEYBOARD to spend time with our well-behaved, happy, fun-loving daycare pups! Apply Now! We look forward to meeting you! Powered by JazzHR kVHoI7pLIL