Domestic agency jobs in Hauppauge, New YorkCreate job alerts

Job Description Be part of something groundbreaking on Long Island! Mercy Haven is proud to open Long Island's first Medical Respite Program this spring in Bay Shore. This 10-bed program will provide short-term, recuperative care for individuals experiencing homelessness or unstable housing who are recovering from or preparing for surgery. This is more than a job-it's an opportunity to help people heal with dignity in a safe, supportive environment. Join our team and be part of this vital new initiative. The Medical Respite Program Coordinator serves as the primary case management for the Medical Respite program. This role is responsible for coordinating client care and ensuring that individuals experiencing homelessness receive safe, supportive, and medically appropriate services. The Coordinator works closely with medical providers, social service agencies, and community partners to facilitate seamless care transitions, improve client outcomes, and support program operations. POSITION RESPONSIBILTIES · Conduct comprehensive client intake assessments, eligibility screening, and triage including at site and in the community · Develop, implement, and monitor individualized care plans in collaboration with medical, behavioral health, and social service providers · Provide ongoing case management to address medical, behavioral health, social, and housing needs · Coordinate and monitor access to medical care, including scheduling appointments, facilitating transportation, and supporting adherence to treatment and discharge recommendations · Support clients in obtaining identification, benefits (e.g., Medicaid, SSI/SSD), and other essential resources necessary for long-term stability · Maintain accurate, timely, and compliant documentation of all client interactions, service plans, and progress notes in accordance with agency policies, regulatory standards, and funder requirements · Facilitate discharge planning and ensure warm hand-offs to community resources, including permanent housing, primary care, and supportive services · Adhere to Mercy Haven and DOH policies, procedures and regulations · Provide on-call coverage as required to support program operations and respond to client needs or emergencies · All other relevant duties as assigned POSITION REQUIREMENTS • Master's degree in social work or a related field plus 1 year of full time relevant experience OR, • Associate or Bachelor of Science in Nursing (ADN/BSN) with RN license plus 1 year of full-time relevant experience OR, • Bachelor's degree in any field with significant coursework or experience in human, social, or health services plus 3 years full-time relevant experience, including 1 year in program operations or management. OR, • Associate degree plus 4 years of full-time relevant experience, including 1 year in program operations or management. OR, • High school diploma or equivalent plus 5 years of full-time relevant experience, including 1 year in program operations or management., • Valid Current NYS Driver's License in good standing, • Knowledge of social determinants of health, community resources, and healthcare systems, • Experience working with Microsoft Word, familiarity with email applications, comfortable using Electronic Health Records required, • Physical Requirements: Sits, stands, and moves intermittently during work hours, lifts/pushes/pulls 10-20 pounds daily, lifts 50 pounds occasionally, ability to drive POSITION RELATIONSHIPS Reports to: Administrator SCHEDULE: Monday-Friday 8:30am-4:30pm PAY RATE: $45,000 per year LOCATION: Bayshore, NY BENEFITS: • Full Benefits Package including Medical, Company-Paid Dental and Vision Single Coverage. Health Reimbursement Account (HRA) for medical plan., • Generous Paid Time Off policies, including vacation and sick time., • Agency paid Basic Life Insurance. Supplemental Employee, Spouse and Child Life Insurance policies, Long Term Disability (LTD), Short Term Disability (STD), 403(b) Retirement Savings, • Tuition Reimbursement, • Employee Assistance Program (EAP) Learn more at mercyhaven.org! MERCY HAVEN IS COMMITTED TO A POLICY OF EQUAL EMPLOYMENT OPPORTUNITY AND WILL NOT DISCRIMINATE AGAINST AN APPLICANT OR EMPLOYEE ON THE BASIS OF RACE, RELIGION, GENETIC PREDISPOSITION, CREED, COLOR, NATIONAL ORIGIN, ANCESTRY, SEX, SEXUAL ORIENTATION, AGE, MARITAL STATUS, VETERAN STATUS, DOMESTIC VIOLENCE VICTIM STATUS, DISABILITY OR ANY OTHER PROTECTED CATEGORY UNDER APPLICABLE LAW. Job Posted by ApplicantPro

Job Description Join a Meaningful Profession with Mercy Haven! Discover the difference between a job and a fulfilling career by becoming a vital part of Mercy Haven's mission. We are dedicated to providing homes and services to diverse populations in crisis, including those living with mental illness, homeless families, veterans, domestic violence victims and the elderly. Recognized as a Newsday Top Workplace on Long Island for three years, we invest in our employees' success and offer an excellent benefits package. Mercy Haven is seeking a Supportive Housing Case Manager (Housing Specialist) to provide direct, community-based case management services to individuals and family's needs living in mental health and homeless supportive housing. This role focuses on helping residents obtain and maintain stable housing, build independent living skills, and access critical community resources. POSITION RESPONSIBILITIES • Provide individualized case management services to tenants in supportive housing, including assessment, service planning, and ongoing support, • Conduct regular home visits and phone check-ins to monitor housing stability, safety, and overall well-being and provides appropriate documentation of all contact, • Support residents in obtaining and maintaining entitlements and benefits (SSI/SSDI, Public Assistance, SNAP, Medicaid, etc.), • Provide crisis intervention and stabilization support as needed, • Connect tenants to mental health, medical, vocational, and community-based services, • Support development of independent living skills (ADLs) such as budgeting, cooking, hygiene, cleaning, and use of public transportation, • Collaborate with service providers and treatment teams to ensure coordinated care, • Ensures that room/apartments are clean for new tenants (may include cleaning, moving and setting up) & assists tenants with move in and move outs, • Monitor apartment conditions and report maintenance needs to ensure safe living environments, • Assists in the transportation of tenants to Mercy Haven programs and events, • Responsible for Agency compliance requirements by grants through site visits, data collection, and tracking system, • Participate in supervision, team meetings, and trainings, • Acts as task supervisor when interns are assigned to Supportive Housing Program, • Attends and participates in staff meetings and scheduled in-service training and/or additional educational opportunities as well as appropriate agency and interagency meetings, • Rotation of on-call duties, • All other relevant duties as assigned POSITION REQUIREMENTS • High School Diploma or Equivalency with experience in human services required, • Bachelor's Degree in Human Services or related field preferred, • Experience working with individuals with severe mental illness preferred, • Valid NYS Driver's License with a safe driving record, access to a personal and reliable vehicle, • Physical Requirements: Sits, stands, stoops, squats, walks, and moves intermittently during work hours, may push or pull 10-15 pounds daily, may push or pull up to 50 pounds occasionally, drive agency vehicle POSITION RELATIONSHIPS • Reports to: Community Services Coordinator, • Supervises: N/A Training takes place Monday - Friday 8:30am - 4:30pm SHIFT: Monday-Friday (8:30 am to 4:30 pm), with an on-call availability PAY RATE: $21.00 per hour LOCATION: Main Office in Islip Terrace, NY If you're passionate about making a difference and contributing to our mission, we want to hear from you. Join us at Mercy Haven and be a part of a team dedicated to creating positive change in the lives of those in need. Apply now and make your career as meaningful as our mission! Benefits Offered: • Full Benefits Package including Medical, Company-Paid Dental and Vision Single Coverage. Health Reimbursement Account (HRA) for medical plan., • Generous Paid Time Off policies, including vacation and sick time., • Agency paid Basic Life Insurance. Supplemental Employee, Spouse and Child Life Insurance policies, Long Term Disability (LTD), Short Term Disability (STD), 403(b) Retirement Savings, • Tuition Reimbursement, • Eligible for Alternate Work Schedule based on successful completion of introductory period. Learn more at mercyhaven.org! MERCY HAVEN IS COMMITTED TO A POLICY OF EQUAL EMPLOYMENT OPPORTUNITY AND WILL NOT DISCRIMINATE AGAINST AN APPLICANT OR EMPLOYEE ON THE BASIS OF RACE, RELIGION, GENETIC PREDISPOSITION, CREED, COLOR, NATIONAL ORIGIN, ANCESTRY, SEX, SEXUAL ORIENTATION, AGE, MARITAL STATUS, VETERAN STATUS, DOMESTIC VIOLENCE VICTIM STATUS, DISABILITY OR ANY OTHER PROTECTED CATEGORY UNDER APPLICABLE LAW. Job Posted by ApplicantPro

Job Description Position: Case Manager| Full-time | Benefits Eligible | 35 hours per week FLSA status: Non-Exempt Hours: M-F, Days Department/Location: Fatherhood/Hauppauge PURPOSE The Long Island Fatherhood Initiative (L.I.F.I) program will address the needs of fathers 18 years & older (most low-income, many with history and involvement in the criminal justice system) in both Nassau & Suffolk Counties. The case manager's primary goal is to work with fathers by providing regular contact to facilitate program retention, completion, and access to needed support services with greater focus on economic stability and job-focused services with a clear and unwavering commitment to promoting responsible parenting and healthy marriage/relationship. SPECIFIC RESPONSIBILITIES 1. To provide systematic, coordinated outreach, intake, and comprehensive personal assessment services for all eligible participants referred by community-based agencies or identified through extensive outreach efforts, 2. Provide case management services to participants via phone, in person and/or virtually. Participants must receive a minimum of 8 case management service contacts, 3. Develop a targeted individualized case management plan with clients to identify their short- and long-term goals and assist them with their immediate including coordination of services and support as needed., 4. Provide direct services, including support, education, and focused external referrals to other needed services such as housing, substance abuse treatment, mental health programs, etc, 5. Convene weekly with case management team to review caseload, client progress, identify any barriers that could impact program retention/completion or any other programmatic challenges and successes., 6. Intensive focus on economic stability by coordinating needed economic stability supports, identifying obstacles and providing hand-on support to improve their readiness for job seeking and employment including follow-up on participants' progress regarding job placement, retention, and/or training., 7. Work as a part of a team to deliver a range of community outreach and engagement activities to promote services offered through the LIFI program to prospective partner organizations including but not limited to probation/parole, Drug and Family Court, CPS, homeless shelters, transitional and recovery housing facilities, 8. Methodically track and maintain records of all client contacts, goal objectives, progress and milestones including employment and education plans in nFORM. Ensure all entries are accurate, detailed and entered in a timely manner., 9. Participate in all professional development opportunities including but not limited to on-going training at conferences and webinars addressing Fatherhood, Healthy Relationships, Domestic Violence and Economic Stability issues., 10. Assist with the facilitation with nFORM surveys if needed, 11. Prepare reports as requested and other project duties as assigned including hotline coverage ORGANIZATIONAL RELATIONSHIPS ● Reports to: Program Coordinator ● Supervises: none QUALIFICATIONS • Bi-lingual (Spanish/English) strongly preferred, • Bachelor's degree preferred with a minimum of 3 years-experience in the healthcare/social service field, • Lived experience with the family or criminal court system, whether personal or through a family member, is a plus and highly valued, • Good oral and written communication skills. Good computer skills required., • Fingerprint clearance., • Ability to work as a supportive team member, coordinating feedback and knowledge. **Valid driver's license and a reliable transportation is a MUST **This position requires traveling to both Nassau & Suffolk Counties for program delivery and will require some evening and weekend hours. OTHER DUTIES: Every effort has been made to make agency job descriptions as complete as possible. However, it does not state or imply that these are the only duties required for this position or the sole responsibilities for which this employee will be accountable. The omission of specific statements of duties or responsibilities does not exclude them from the position if the work is similar, related, is a logical assignment to the position, or is within the scope of generally accepted business practices for an employee with this specific job title. Duties, responsibilities and activities may change at any time with or without notice. The Retreat Inc. is an Equal Opportunity Employer THE RETREAT, INC. is committed to a policy of equal employment opportunity and will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, sexual orientation, military status, veteran status, age, marital status, domestic violence victim status, disability, pregnancy-related condition, gender identity, religion, genetic predisposition, familial status, ancestry, prior arrest or conviction record or any other protected category under applicable law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The agency values and is committed to providing compassionate, empathetic, culturally aware services to all clients/members. Interactions are approached with these values in mind, and it is expected that clients/members will be treated with compassion, respect, and sensitivity during the provision of holistic, inclusive, and welcoming services. Job Posted by ApplicantPro

Job Description ASSISTANT RESIDENTIAL MANAGER – ADULT RESIDENTIAL SERVICES Full-Time, Hourly $24.00 - $26.40/hour Make a Real Difference Every Day: Do you want a career where you directly impact lives, experiencing the deep fulfillment that comes from helping others and a strong sense of purpose? Shifts Available: • Mon/Thurs: 7 - 11 am and 2 - 9 pm, Fri: 7am - 1 PM, Sat: 9 am - 9 pm (40 hours plus on call) About Brightway Living and Learning: For nearly 65 years, Brightway Living and Learning has been a leading agency providing a full spectrum of care for over 1,600 children and adults with autism and other developmental disabilities. We are driven by a dedicated team and a deep belief in the potential of every individual. Our Direct Service Professionals (DSPs) are the heart of our mission, providing compassionate and individualized support. The Role: As an Assistant Residential Manager, you will play a vital role in supporting individuals with disabilities while assisting in the day-to-day operations of a residential program. You will work closely with individuals and staff members, helping to ensure quality care and support services are provided, fostering independence, promoting well-being, and encouraging community inclusion. In this role, you will also assist with staff supervision, scheduling, program operations, and maintaining a safe and supportive environment for both residents and team members. This is a truly rewarding opportunity to build meaningful relationships, provide leadership support, and make a tangible difference. This position requires a valid NYS Driver’s License for 18+ months with a clean driving history and successful completion of Brightway’s Transportation Orientation and one year of DSP experience. What You'll Do: • Assist with overseeing the daily operations of an adult residential program, ensuring a safe, supportive, and structured environment for the individuals we serve., • Support and guide Direct Support Professionals (DSPs) by providing leadership, coaching, and shift support while helping maintain staffing coverage and program compliance., • Provide hands-on assistance with personal care, meal preparation, transportation, medication administration support, and community outings as needed., • Foster independence and social inclusion by helping individuals build daily living skills, achieve personal goals, and participate in meaningful community activities., • Collaborate with Residential Managers, clinical teams, families, and staff to ensure high-quality care, effective communication, and continuity of support. Why You'll Love This Job: • Build Meaningful Relationships: Develop strong connections with individuals and their families., • Learn and Grow: Benefit from ongoing training and professional development., • Be Part of a Supportive Team: Work with passionate and dedicated colleagues., • Experience Job Satisfaction: Feel a deep sense of accomplishment knowing your work matters., • Exceptional Work-Life Balance: Explore flexible schedules with generous paid off. Here’s How We Support You: • Comprehensive Paid Training: Get the skills you need to succeed., • Exceptional Benefits: Including medical, dental, vision, life insurance, FSA, and EAP., • Retirement Security: 403(b) retirement plan., • Invest in Your Future: Tuition reimbursement opportunities., • Career Growth: Opportunities for advancement within Brightway Living and Learning., • Work-Life Balance: Various schedules to support your life., • And More: Paid time off and other valuable benefits! If You Are: • Empathic, compassionate, and patient, • Positive, energetic, and enthusiastic, • A good communicator and team player, • Passionate about making a difference Then, we encourage you to apply and join the Brightway Living and Learning team! When you join our team, you become part of the Brightway Living and Learning Family! Click here to watch our video to find out more about the Brightway Living and Learning Family. Brightway Living and Learning is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to actual or perceived race, color, sex, pregnancy, reproductive decision making, gender expression or identity, national origin, disability, military status, creed, religion, age, sexual orientation, marital status, genetic information, status as a victim of domestic violence or any other group protected by federal, state or local law. We are committed to creating a deep sense of belonging and a culture where all applicants and employees feel welcomed, valued and respected. We are people inspired by purpose.

LOCATION: Brentwood/Bay Shore, NY REPORTS TO: Program Manager DEPARTMENT: LI Residential Program SCHEDULE: Full-Time $1,000 Hiring Incentive AGENCY BACKGROUND: MercyFirst is a not-for-profit human and social service agency that has been serving children and families in need since we were founded by the Sisters of Mercy/Hermanas de las Misericordia in 1894. Today our agency continues to address the emotional and physical needs of children and families in Brooklyn, Queens, Staten Island and across Long Island through innovative treatments and life-changing interventions. We provide community-based prevention and family foster care services, group homes in the community for struggling children and families within the child welfare and juvenile justice systems, and short-term residential services for unaccompanied migrant children. Each year, MercyFirst serves more than 3,000 children, teenagers and families overcome enormous obstacles, re-imagine their futures and develop their full potential. PROGRAM BACKGROUND: Enhanced Hard-to-Place (HTP) Group Home program, providing specialized residential services to adolescents, between the ages of 13 to 18, in 2 gender-specific homes, with a maximum capacity of 8 in each house. The group home offers community-based, home-like atmosphere while providing a structured and therapeutic environment to meet the residents' needs. The program is designed for individuals with a history of behavioral difficulties that cannot be successfully maintained in their family home setting, a history of multiple unsuccessful placements, as well as victims of abuse/maltreatment and trauma. The program provides individual, group, and family therapy with 24-hour supervision within a highly structured therapeutic milieu POSITION SUMMARY: Under the supervision of the assigned Program Manager, the Transportation Worker provides transportation for our clients in whatever capacity is necessary. Shifts assigned may vary and change according to Agency needs. REQUIRED QUALIFICATIONS: • High School Diploma or Equivalent., • Must have and maintain a valid Driver's License with a satisfactory driving record for most positions., • No specific experience is required; however, prior experience with children and adolescents is preferred. This experience can be paid experience or unpaid experience. RESPONSIBILITIES: • Uphold our Mission and Core Values and Sanctuary Commitments., • Comply with Agency Personnel Policies and Procedures., • Conduct all work with good faith compliance of all legal and regulations requirements., • Maintain good attendance and report to work on time., • Complete attendance records accurately., • Safeguard confidential information., • Successfully complete minimum training requirements, including but not limited to:, • Mandated Reporter, • Trauma Informed Care, • Protected Health Information (PHI), • Certification in First Aid and CPR, • Basic Child Development, • Client Engagement, • Therapeutic Crisis Intervention (TCI), • Communicate accurate information in a timely manner to supervisors., • Accurately complete job-related documentation in a timely manner., • Communicate in a professional manner to children, families, peers, outsides agencies/vendors., • Demonstrate cultural competence., • Demonstrate a willingness to take on new responsibilities and alter performance with changing needs., • Continually seek to improve the efficiency and effectiveness of their department and the agency., • Organize tasks, data and work area., • Manage time effectively., • Communicate effectively, both verbally and in writing., • Maintain a safe and secure environment for clients, • Safely transport clients, families, visitors as assigned, • Obey all traffic rules and regulations, • Demonstrate knowledge of human development stages, • Report behaviors believed to be symptomatic or emotional, physical or psychological disturbances, • Document clients' behaviors and activities, • Facilitate the exchange of health information and documentation of care received by the child in the community., • Ensure the required documentation received before and at appointments remains secure., • Reports all information to AOD and Health Office, • Maintain appropriate professional boundaries with clients and staff BENEFITS/PERKS: • A comprehensive health insurance package including medical, dental and vision plans for you and your family., • 403B retirement benefits, • Employer-paid life insurance and long-term disability insurance, • Generous paid time off (vacation, personal, sick, 12 paid holidays), • Free employee assistance program through National EAP, • Insurance discounts for our staff and their families, • Training to support professional and personal development., • Employee wellness program, • Employee recognition activities Pay Rate: $20/hour Hiring Incentive - $1,000 after 500 worked hours. MercyFirst is an inclusive, anti-racist, multicultural organization and an Equal Opportunity Employer who welcomes prospective employees from diverse backgrounds for all levels at the agency. We strive for a workforce that is reflective of the communities we serve, and do not discriminate on the basis of actual or perceived race, color, national origin, alienage or citizenship status, religion or creed, sex, sexual orientation, gender identity and/or expression, disability, age (18 and over), military status, prior record of arrest or conviction, marital status, partnership status, care giver status, pregnancy, genetic information or predisposition or genetic characteristic, unemployment status, status as a victim or witness of domestic violence, sex offenses or stalking, consumer credit history, or any other status protected by federal, state, and/or city law. This includes, but is not limited to, employment actions against and treatment of employees and applicants for employment.

Job Description Join a Meaningful Profession with Mercy Haven! Discover the difference between a job and a fulfilling career by becoming a vital part of Mercy Haven's mission. We are dedicated to providing homes and services to diverse populations in crisis, including those living with mental illness, homeless families, veterans, domestic violence victims and the elderly. Recognized as a Newsday Top Workplace on Long Island for three years, we invest in our employees' success and offer an excellent benefits package. The Residential Maintenance Worker role is ideal for a skilled, hands-on professional with a strong background in general maintenance, construction, and repair. You will be responsible for supporting the upkeep, renovation, and safety of our agency's residential properties. If you are reliable, self-motivated, and take pride in quality workmanship, we encourage you to apply. A Day in the Life as a Residential Maintenance Worker In this role, you will assist with the general maintenance of all agency-owned residential properties. Your work will include preparing apartments for new or relocating residents, which involves moving furniture, appliances, and supplies-often requiring heavy lifting. You will perform a wide range of routine maintenance tasks such as painting, drywall repair, plumbing, electrical work, and cabinet installation. You'll also support the rest of the team with more extensive repairs and renovation projects, including kitchen and bathroom demolition and rehabilitation. Additional responsibilities include installing and repairing various types of flooring-such as ceramic tile, VCT, and vinyl-as well as troubleshooting and addressing appliance issues. The role requires you to repair or replace windows, doors, and door locks, and to complete both minor and major building repairs inside and out, including work up to two stories high. You will also be responsible for conducting regular property inspections and performing preventative maintenance to address potential issues before they escalate. Collaboration with outside contractors will be required at times, and you'll need to coordinate their work with our internal standards and schedules. This position also involves using maintenance management software to track work orders and maintain accurate records of materials and expenses, including purchases made with agency credit cards. Other duties may be assigned as necessary to support overall operations. POSITION REQUIREMENTS To be successful in this role, you should have proven experience in general maintenance, construction, or property management. You must have a high school diploma or equivalent and must be proficient with hand and power tools. You'll have working knowledge of basic plumbing, electrical systems, and carpentry. The position requires the physical ability to lift and move heavy items up to 125-200 pounds safely and perform physically demanding tasks. Strong attention to detail, the ability to troubleshoot issues, and good time management skills are essential. You should be comfortable working independently as well as collaboratively with a team. Familiarity with maintenance tracking software is preferred but not required. A valid driver's license and reliable transportation are necessary, as travel between properties is a routine part of the job. POSITION RELATIONSHIPS Reports to: Facilities Manager Supervises: None SCHEDULE: Full-time (37.5 hours), Monday through Friday (8:30am - 4:30pm), plus rotating on-call schedule PAY RANGE: $18.00 - $25.00 an hour, based on experience LOCATION: Main Office in Islip Terrace, NY • Full Benefits Package including Medical, Company-Paid Dental and Vision Single Coverage. Health Reimbursement Account (HRA) for medical plan., • Generous Paid Time Off policies, including vacation and sick time., • Agency paid Basic Life Insurance. Supplemental Employee, Spouse and Child Life Insurance policies, Long Term Disability (LTD), Short Term Disability (STD), 403(b) Retirement Savings, • Tuition Reimbursement, • Employee Assistance Program (EAP) Learn more at mercyhaven.org! MERCY HAVEN IS COMMITTED TO A POLICY OF EQUAL EMPLOYMENT OPPORTUNITY AND WILL NOT DISCRIMINATE AGAINST AN APPLICANT OR EMPLOYEE ON THE BASIS OF RACE, RELIGION, GENETIC PREDISPOSITION, CREED, COLOR, NATIONAL ORIGIN, ANCESTRY, SEX, SEXUAL ORIENTATION, AGE, MARITAL STATUS, VETERAN STATUS, DOMESTIC VIOLENCE VICTIM STATUS, DISABILITY OR ANY OTHER PROTECTED CATEGORY UNDER APPLICABLE LAW. Job Posted by ApplicantPro

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. By following the Care Plan that has been completed by the Nursing Supervisor, the Home Health Aide provides assistance with the following: • Maintain a healthy, safe environment. Providing nutritional and environmental support., • Assist with personal hygiene, toileting, dressing, walking and feeding the client., • Position the client when instructed to do so., • Assist with certain treatments and therapy as ordered by the physician and approved by the nursing supervisor., • Remind the client to take medications., • Assist with payment of bills ONLY when authorized to do so and it is documented on the assignment sheet., • Run errands when authorized to do so. Documentation on the Aide Charting Sheet daily., • Report any important information or changes in the client's condition to the agency and/or the nursing supervisor when necessary., • Use of medical supplies and equipment when appropriate., • Emotional support and the development of a trusting relationship between the aide and the client., • Encouragement of client independence. Must be eighteen (18) years of age or older. Must have a certificate from a Home Health Aide training program consistent with State requirements with evidence of ongoing in-service education to maintain the certificate. Must have the maturity necessary for establishing and maintaining a good work relationship with the client, the client's family and agency personnel. Have a sincere interest in and a sympathetic attitude towards caring for the sick and disabled. Get along well with others. Be dependable and trustworthy. Maintain compliance with all agency policies and procedures. Maintain in-service requirements as specified in State and agency regulations. Enjoy working with others. Be a good listener, exhibit empathy for the sick, disabled and elderly, and be sensitive to the feelings of others. Be neatly dressed and have good personal hygiene habits. Maintain good health habits with regular physical and dental exams. Wear an identification badge while working. Able to lift, turn and transfer clients. Able to lift up to 50 pounds. Must be able to stoop and bend. Visual/ hearing ability sufficient to comprehend written and verbal communication. Able to verbalize so that the average person can understand. Provide direct care according to the established client plan of care. Carry out a wide variety of tasks under the direction of the nursing supervisor. Regular exposure to client elements and occasional stress. $19.65 and up!! Private Cases Available! Always Compassionate Health is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Always Compassionate Health are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, creed, national, social or ethnic origin, political viewpoint, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, protected veteran status, citizenship status when otherwise legally able to work, or any other status protected by the laws or regulations in the locations where we operate.

Job Description Discover the difference between a job and a fulfilling career by becoming a vital part of Mercy Haven's mission. We are dedicated to providing homes and services to diverse populations in crisis, including those living with mental illness, homeless families, veterans, domestic violence victims and the elderly. Recognized as a Newsday Top Workplace on Long Island for three years, we invest in our employees' success and offer an excellent benefits package. We are currently seeking a passionate individual for the position of a Full Time Residential Counselor in our Bay Shore Community Residence Program. In this crucial role, assist individuals in developing independent living skills to increase their self-sufficiency, self-esteem, and self-worth. You provide hands-on training and assist with the activities of daily living as well as provide counseling, behavioral intervention, and crisis management for adults living with severe mental illness. Responsibilities • Participate in the planning/evaluation of individual service plans and monitor plan objectives, • Hands-on training and assisting residents in the activities for daily living and documenting interaction, • Responsible for accompanying residents on recreational outings and travel training exercises, • Provide counseling, behavioral intervention, and crisis management, • Assist in the day-to-day management of the community residence, • Responsible for administration of residence in the absence of the Assistant Administrator, • Notify the Assistant Administrator/Residential Administrator of any medical/psychiatric emergency, • Provide transportation as needed for shopping, medical appointments, etc., • Write progress notes on residents' activities on a daily basis, • Monitors management of medication, • Involved with the cleanliness of the residence, • Responsible for maintenance and cleanliness of staff office, • Advocate for residents' benefits, • Teach residents the skills needed to gain independence, • Coordinate staff contacts with local service providers as needed to assist residents in accessing services and to plan for discharge jointly, • Work with support services on behalf of the residents' best interest, • Assist and or model the various techniques required to maintain a clean and healthy living environment, • Responsible for other related activities If you're passionate about making a difference and contributing to our mission, we want to hear from you. Join us at Mercy Haven and be a part of a team dedicated to creating positive change in the lives of those in need. Apply now and make your career as meaningful as our mission! Requirements • High School Diploma or equivalent with related experience required, • Bachelor's Degree in Human Services preferred, • Related experience working with people living with mental illness or other disabilities that require assistance in day to day living highly preferred, • Physical Requirements: Sits, stands, stoops, squats, walks, and moves intermittently during work hours, may push or pull 10-15 pounds daily, may push or pull up to 50 pounds occasionally., • A valid NYS Driver's License in good standing Full Time Shift 1: Sundays 1pm-9pm, Mondays 11am-9:30pm, Tuesdays 11am-9:30pm, Wednesdays 9am-7:30pm Shift 2: Wednesdays 9am-6:30pm, Thursdays 11am-9pm, Fridays 7am-5pm, Saturdays 8am-6pm Shift 3: Wednesdays 11am-9pm, Thursdays 9am-7pm, Fridays 12pm-10pm, Saturdays 12pm-10pm Location: Bay Shore Community Residence • Full Benefits Package including Medical, Company-Paid Dental and Vision Single Coverage. Health Reimbursement Account (HRA) for medical plan., • Generous Paid Time Off policies, including vacation and sick time., • Agency paid Basic Life Insurance. Supplemental Employee, Spouse and Child Life Insurance policies, Long Term Disability (LTD), Short Term Disability (STD), 403(b) Retirement Savings, • Tuition Reimbursement Learn more at mercyhaven.org MERCY HAVEN IS COMMITTED TO A POLICY OF EQUAL EMPLOYMENT OPPORTUNITY AND WILL NOT DISCRIMINATE AGAINST AN APPLICANT OR EMPLOYEE ON THE BASIS OF RACE, RELIGION, GENETIC PREDISPOSITION, CREED, COLOR, NATIONAL ORIGIN, ANCESTRY, SEX, SEXUAL ORIENTATION, AGE, MARITAL STATUS, VETERAN STATUS, DOMESTIC VIOLENCE VICTIM STATUS, DISABILITY OR ANY OTHER PROTECTED CATEGORY UNDER APPLICABLE LAW. Job Posted by ApplicantPro

The Premier Banker is an experienced banker, servicing as the primary contact for a complex client portfolio of mass affluent clients. Through proactive outreach, this role manages mass affluent clients' complete banking relationship and connects clients to specialists to ensure all financial needs are met. The objective of the role is to grow, deepen, and retain client relationships by delivering TD's model of convenience, sales, and advice, and differentiating with a personalized, connected experience. Premier Bankers play a critical role in delivering TD's mass affluent premier value, building lasting relationships and providing legendary service to a valued set of clients. Work Location: Commack, New York, United States of America Hours: 40 Pay Details: $27.75 - $41.50 USD Line of Business: Personal & Commercial Banking Education & Experience: • HS Diploma or GED (required), • Bachelor's / University degree or equivalent experience preferred, • 2+ years financial / banking experience, • Successful completion of the Securities Industry Essentials Exam (SIE) strongly preferred, • Life & Health license preferred, • Understanding and experience with retail and small business banking; experience interacting with Mass Affluent and high net worth clients, • Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry) upon hire, • Consultative sales experience required Customer Accountabilities: • Delivers the TD Premier program to eligible Clients, • Knowledgeable in products and services to be able act as an educator and advisor to clients, • Requires established client service skills to perform a broad range of both routine and multi-step Customer transactions, • Establishes and nurtures client relationships through proactive outreach, ongoing engagement, consistent display of product knowledge, actively listening to client needs and offering advice based solutions or partner referrals., • Utilizes client relationship tools to engage in needs-based conversations to identify solutions and provide proactive advice, • Understands client's banking preferences with banking and educates clients & non- clients on current promotions and campaigns as well as tools and resources to make banking easier for the client, • Understands and supports the Bank's Customer Service Strategy, • Delivers client end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating for them with proactive insights & recommendations, • Considers the impact of decisions on the well-being of TD, its clients, and stakeholders, • Provides the highest level of client service when dealing with internal partners or vendors, • Works as a single point of contact to clients by exploring various products or services and connecting the client with partners as needed Shareholder Accountabilities: • Contributes to business objectives for Operational Excellence by championing and reviewing team against compliance with regulations; fully understanding accountability in driving an operationally sound location, • Ensures documentation that is prepared / completed is accurate and properly reflects client/ business intentions and is consistent with relevant rules / regulations, • Applies Compliance policies and regulations to all transactions to ensure integrity of proper compliance with all documentation that operational requirements are followed and that the appropriate documentation is recorded, • Engages in conversations with clients regarding loan applications, prepares documents, and conducts loan closings, • Meets individual / Store performance metrics Employee/Team Accountabilities: • Contributes to a positive work environment by aligning to TD Model, Brand, and Culture by participating fully as a member of the team, • Is an active participant in personal performance and development activities, • Acts as a brand champion both internally and externally, • Collaborates with team members in contributing to the success of the team and organization, • Partners as a team player, • Strong relationship building and selling skills, • Detail oriented, well organized, self-starter with high energy level, • Actively seeks opportunities to improve delivery of work with high attention to quality standards, • Actively takes ownership of own career and aspirations; seeks out diverse feedback to continuously develop and enhance skills, • Positively embraces change, • Adheres and participates in TD's Shared Commitments, • Models quality service at every client interaction, • Is engaged in advancing and sustaining a unique, inclusive culture that reflects TD's diversity agenda, and creates an extraordinary employee experience, • May train and act as a mentor to newer colleagues, • Leverages the expertise and capabilities of other businesses / partners to better achieve mutual goals in collaboration, • The role is expected to lead continuous coaching in assigned bank locations on all topics supporting the growth of the Mass Affluent segment portfolio / book of business OCC: • This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. 5102 et seq., and its implementing regulations, 12 CFR Part 1007, • Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, • Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. 5102 et seq., and its implementing regulations, 12 CFR Part 1007, • Satisfactory results on a criminal background check and a credit report check, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority, are required by federal law for this position Physical Requirements: Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% • Domestic Travel Occasional, • International Travel Never, • Performing sedentary work Continuous, • Performing multiple tasks Continuous, • Operating standard office equipment - Continuous, • Responding quickly to sounds Occasional, • Sitting Continuous, • Standing Occasional, • Walking Occasional, • Moving safely in confined spaces Occasional, • Lifting/Carrying (under 25 lbs.) Occasional, • Lifting/Carrying (over 25 lbs.) occasional, • Squatting Occasional, • Bending Occasional, • Kneeling Occasional, • Crawling Occasional, • Climbing Occasional, • Reaching overhead Occasional, • Reaching forward Occasional, • Pushing Occasional, • Pulling Occasional, • Twisting Occasional, • Concentrating for long periods of time Continuous, • Applying common sense to deal with problems involving standardized situations Continuous, • Reading, writing and comprehending instructions Continuous, • Adding, subtracting, multiplying and dividing Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent,

Job Description Join a Meaningful Profession with Mercy Haven! Discover the difference between a job and a fulfilling career by becoming a vital part of Mercy Haven's mission. We are dedicated to providing homes and services to diverse populations in crisis, including those living with mental illness, homeless families, veterans, domestic violence victims and the elderly. Recognized as a Newsday Top Workplace on Long Island for three years, we invest in our employees' success and offer an excellent benefits package. Mercy Haven is seeking a Housing Revenue & Resident Accounts Specialist to manage billing, receivables, revenue tracking, and financial reporting for Medical Respite and social care network programs within the organization. This role focuses on supporting the financial integrity of housing and transitional resident programs by ensuring accurate billing, contract tracking, rent collection, and monitoring of program budgets and expenditures. POSITION RESPONSIBILITIES: Medical Respite & Social Care Administration • Responsible for Medical Respite billing and accounts receivable processing, • Track revenue and expenses related to Medical Respite and social care network programs, • Monitor and maintain all social care network contracts, including funding allocations and expenditures, • Ensure social care network budgets are properly utilized within contract periods, • Notify appropriate staff of unspent balances or potential funding issues before contract expiration dates, • Maintain accurate records of short-term transitional resident funding and expenses, • Prepare reports related to program funding, expenditures, and receivables as requested Accounts Receivable & Rent Management • Maintain Accounts Receivable ledgers for resident rent charges and payments, • Verify, record, and post all rent receipts accurately and timely, • Mail rent receipts to residents as required, • Prepare and maintain spreadsheets tracking resident rent arrears, • Prepare and distribute arrears notification letters to residents monthly, • At the direction of Housing Specialists, contact residents regarding outstanding rent balances and meet with residents to discuss implications of non-payment of rent and establishing of payment plans, • Track and reconcile rent accounts for Community Residences and Adult Home programs, • Enter, transmit, and post Medicaid billing information, • Process resident rent charges and ensure proper documentation and reconciliation Financial Tracking & Compliance • Maintain accurate financial records in compliance with organizational policies and funding requirements., • Assist with audits, reconciliations, and reporting requirements related to grants and contracts, • Monitor accounts to ensure accuracy and timely follow-up on outstanding balances, • Work collaboratively with program and finance staff to ensure compliance with contractual and financial obligations, • All other relevant duties assigned POSITION REQUIREMENTS: • Associate's degree in Finance or Accounting is preferred, • Minimum of 2 years of accounts receivable, billing, or nonprofit finance experience preferred, • Experience with Medicaid billing and nonprofit contract management is highly desirable, • Strong organizational skills and attention to detail, • Proficiency in Microsoft Excel and accounting software, • Ability to maintain confidentiality and handle sensitive financial information, • Strong written and verbal communication skills, • Ability to manage multiple priorities and meet deadlines, • Knowledge of nonprofit housing, supportive housing, or transitional housing programs (Preferred), • Familiarity with grant-funded programs and budget tracking (Preferred), • Experience working with diverse and vulnerable populations (Preferred) SCHEDULE: Monday-Friday 8:30am-4:30pm PAY: $60,000 Annually(Non-exempt) LOCATION: Main Office in Islip Terrace, NY If you're passionate about making a difference and contributing to our mission, we want to hear from you. Join us at Mercy Haven and be a part of a team dedicated to creating positive change in the lives of those in need. Apply now and make your career as meaningful as our mission! BENEFITS OFFERED: • Full Benefits Package including Medical, Company-Paid Dental and Vision Single Coverage. Health Reimbursement Account (HRA) for medical plan., • Generous Paid Time Off policies, including vacation and sick time., • Agency paid Basic Life Insurance. Supplemental Employee, Spouse and Child Life Insurance policies, Long Term Disability (LTD), Short Term Disability (STD), 403(b) Retirement Savings, • Tuition Reimbursement, • Eligible for Alternate Work Schedule based on successful completion of introductory period. Learn more at mercyhaven.org! MERCY HAVEN IS COMMITTED TO A POLICY OF EQUAL EMPLOYMENT OPPORTUNITY AND WILL NOT DISCRIMINATE AGAINST AN APPLICANT OR EMPLOYEE ON THE BASIS OF RACE, RELIGION, GENETIC PREDISPOSITION, CREED, COLOR, NATIONAL ORIGIN, ANCESTRY, SEX, SEXUAL ORIENTATION, AGE, MARITAL STATUS, VETERAN STATUS, DOMESTIC VIOLENCE VICTIM STATUS, DISABILITY OR ANY OTHER PROTECTED CATEGORY UNDER APPLICABLE LAW. Job Posted by ApplicantPro

Job Description Be part of something groundbreaking on Long Island! Mercy Haven is proud to open Long Island's first Medical Respite Program this spring in Bay Shore. This 10-bed program will provide short-term, recuperative care for individuals experiencing homelessness or unstable housing who are recovering from or preparing for surgery. This is more than a job-it's an opportunity to help people heal with dignity in a safe, supportive environment. Join our team and be part of this vital new initiative. The Respite Support Staff provides assistance to recipient's nonclinical needs including providing minimal assistance with ADLs and conferring with recipients care team, providing a safe, supportive and clean environment for recipients in medical respite program POSITION RESPONSIBILTIES · Provide general safe, supportive, environment for recipients in medical respite program · Monitoring and providing guidance to assist recipient in performing basic activities of daily living · Notify care team and Administrator of any changes or unusual conditions of recipients or of emergencies · Maintain knowledge of general whereabouts of each recipient, recording daily census and daily wellness checks · Prepare and serve 3 meals and 2 snacks per day · Daily cleaning of medical respite program · Launder linens of program · Observe, monitor and record recipients' conditions, including incident documentation · Conduct monthly fire drills as assigned · Adhere to Mercy Haven and DOH policies, procedures and regulations · All other relevant duties as assigned POSITION REQUIREMENTS · High School Diploma or equivalency · Current or prior registration as a certified nurse assistant, home health aide, or personal care worker; or one year of experience in the provision of services to persons experiencing homelessness or adults residing in a facility subject to licensure and oversight by the Department, OPWDD, OMH, or OASAS · Electronic Health Record experience preferred · Requirements: Sits, stands, stoops, squats, walks, and moves intermittently during work hours, may push or pull 10-15 pounds daily, may push or pull up to 50 pounds occasionally · CPR and First Aide Certification required · Successful completion of annual Physical and PPD POSITION RELATIONSHIPS Reports to: Administrator SCHEDULE: Friday-Saturday 3pm-11pm Sunday-Tuesday (Overnight) 11pm-7am Friday-Saturday(Overnight) 11pm-7am PAY RATE: $18.50 per hour LOCATION: Bayshore, NY BENEFITS: • Full Benefits Package including Medical, Company-Paid Dental and Vision Single Coverage. Health Reimbursement Account (HRA) for medical plan., • Generous Paid Time Off policies, including vacation and sick time., • Agency paid Basic Life Insurance. Supplemental Employee, Spouse and Child Life Insurance policies, Long Term Disability (LTD), Short Term Disability (STD), 403(b) Retirement Savings, • Tuition Reimbursement, • Employee Assistance Program (EAP) Learn more at mercyhaven.org! MERCY HAVEN IS COMMITTED TO A POLICY OF EQUAL EMPLOYMENT OPPORTUNITY AND WILL NOT DISCRIMINATE AGAINST AN APPLICANT OR EMPLOYEE ON THE BASIS OF RACE, RELIGION, GENETIC PREDISPOSITION, CREED, COLOR, NATIONAL ORIGIN, ANCESTRY, SEX, SEXUAL ORIENTATION, AGE, MARITAL STATUS, VETERAN STATUS, DOMESTIC VIOLENCE VICTIM STATUS, DISABILITY OR ANY OTHER PROTECTED CATEGORY UNDER APPLICABLE LAW. Job Posted by ApplicantPro

Job Description Be part of something groundbreaking on Long Island! Mercy Haven is proud to open Long Island's first Medical Respite Program this spring in Bay Shore. This 10-bed program will provide short-term, recuperative care for individuals experiencing homelessness or unstable housing who are recovering from or preparing for surgery. This is more than a job-it's an opportunity to help people heal with dignity in a safe, supportive environment. Join our team and be part of this vital new initiative. The Medical Respite Administrator is responsible for the overall operations of the medical respite program. POSITION RESPONSIBILTIES · Oversee all daily operations of the Medical Respite Program, including admissions, discharges, census management, and service delivery coordination · Ensure appropriate program flow and bed utilization by coordinating referrals, admissions decisions, and discharge timelines in collaboration with referral sources and internal staff · Develop and implement operational procedures to support efficient, consistent, and high-quality service delivery · Provide direct supervision, guidance, and ongoing support to program staff · Support staff in managing complex client situations, including crisis intervention, conflict resolution, and client advocacy · Facilitate regular team meetings, case conferences, and supervision sessions to promote communication, accountability, and best practices · Identify training needs and support staff development, particularly in areas such as trauma-informed care, harm reduction, and medical respite best practices · Collect, analyze, and report program data related to client outcomes, service utilization, and operational performance · Monitor key performance indicators such as length of stay, hospital readmission rates, successful discharges to housing, and client satisfaction · Use data to inform program improvements, identify trends, and support strategic decision-making · Build and maintain strong relationships with hospitals, healthcare systems, shelters, and community-based organizations to support referrals and continuity of care · Serve as the primary point of contact for external partners regarding program operations, admissions, and coordination of care · Represent the program in community meetings, provider networks, and collaborative initiatives · Adhere to Mercy Haven and DOH policies, procedures and regulations · Provide on-call coverage as required to support program operations and respond to client needs or emergencies · All other duties as assigned POSITION REQUIREMENTS • Master's degree in social work or a related field plus 1 year of full time relevant experience OR, • Associate or Bachelor of Science in Nursing (ADN/BSN) with RN license plus 1 year of full-time relevant experience OR, • Bachelor's degree in any field with significant coursework or experience in human, social, or health services plus 3 years full-time relevant experience, including 1 year in program operations or management. OR, • Associate degree plus 4 years of full-time relevant experience, including 1 year in program operations or management. OR, • High school diploma or equivalent plus 5 years of full-time relevant experience, including 1 year in program operations or management., • Valid Current NYS Driver's License in good standing, • Knowledge of social determinants of health, community resources, and healthcare systems, • Experience working with Microsoft Word, familiarity with email applications, comfortable using Electronic Health Records, • Physical Requirements: Sits, stands, and moves intermittently during work hours, lifts/pushes/pulls 10-20 pounds daily, lifts 50 pounds occasionally, ability to drive SCHEDULE: Monday-Friday 8:30am-4:30pm, olus on call PAY RATE: $60,000 per year LOCATION: Bayshore, NY BENEFITS: • Full Benefits Package including Medical, Company-Paid Dental and Vision Single Coverage. Health Reimbursement Account (HRA) for medical plan., • Generous Paid Time Off policies, including vacation and sick time., • Agency paid Basic Life Insurance. Supplemental Employee, Spouse and Child Life Insurance policies, Long Term Disability (LTD), Short Term Disability (STD), 403(b) Retirement Savings, • Tuition Reimbursement, • Employee Assistance Program (EAP) Learn more at mercyhaven.org! MERCY HAVEN IS COMMITTED TO A POLICY OF EQUAL EMPLOYMENT OPPORTUNITY AND WILL NOT DISCRIMINATE AGAINST AN APPLICANT OR EMPLOYEE ON THE BASIS OF RACE, RELIGION, GENETIC PREDISPOSITION, CREED, COLOR, NATIONAL ORIGIN, ANCESTRY, SEX, SEXUAL ORIENTATION, AGE, MARITAL STATUS, VETERAN STATUS, DOMESTIC VIOLENCE VICTIM STATUS, DISABILITY OR ANY OTHER PROTECTED CATEGORY UNDER APPLICABLE LAW. Job Posted by ApplicantPro

Job Description Position: Hotline Responder FLSA status: Non-Exempt Hours: Full time, M-F Department: Hotline/ Trauma Support Services Location: Hauppauge, Riverhead, East Hampton, Remote PURPOSE: The Hotline Responder provides immediate, confidential, and trauma-informed support to individuals impacted by domestic violence and/or sexual assault and human trafficking. This role involves active listening, emotional support, crisis intervention, a deep understanding of the dynamics of domestic violence, safety planning, and referrals to appropriate agency services and vital community resources. SPECIFIC RESPONSIBILITIES: • Respond to incoming hotline calls, walk-ins, and agency webchats to conduct client triage screenings for victims/survivors of domestic violence and/or sexual assault and human trafficking., • Provide empathetic, trauma-informed support and active listening to victims/survivors of domestic violence and/or sexual assault and human trafficking., • Offer clear instruction and eligibility criteria for agency services including shelter, counseling, legal advocacy, financial empowerment, case management, as well as other supportive services, and linkages to vital community resources., • Ensure immediate safety of callers and assist with safety planning unique to each individual's situation., • Uphold survivor confidentiality and comply with all relevant legal and ethical standards., • Complete accurate and timely documentation of all hotline interactions in accordance with organizational policies & procedures., • Maintain communication with other internal programs for those seeking or receiving services., • Daily monitoring of agency email and prompt response to staff and/or clients, especially in time-sensitive or emergency situations., • Collaborate with law enforcement, emergency services, shelters, and healthcare providers as needed., • Process waivers for survivors of domestic violence referred through the Department of Social Services as needed., • Daily monitoring of the hotline voicemail box, prompt follow up with callers, and accurate documentation in accordance with organizational policies & procedures., • Maintain related statistics and reports for hotline calls as needed., • Attend required training sessions and participate in ongoing professional development., • Support hotline operations during high-volume periods or emergency situations., • Provide hotline training to new staff and volunteers., • Additional duties as assigned. PREFERRED QUALIFICATIONS • High school diploma or equivalent (Bachelor's degree in Social Work, Psychology, or related field preferred)., • Bilingual (English/Spanish) skills are strongly preferred., • Experience in crisis intervention, counseling, social services, or related fields strongly preferred., • Excellent communication skills and the ability to remain calm under pressure., • Commitment to trauma-informed and culturally sensitive care., • Ability to maintain agency/survivor confidentiality and demonstrate sound judgment., • Proficiency in using computers, Google/Microsoft/Zoom, cloud-based phone systems, and electronic documentation systems., • Must have a valid driver's license., • Survivor-centered and empowerment-based mindset., • Ability to work both independently and collaboratively., • Cultural humility and experience working with diverse populations., • Strong emotional resilience and self-care practices. WORKING CONDITIONS: • 1. This position may be on-site, remote, or hybrid depending on organizational needs., • Sits, stands, stoops, squats, walks, and moves intermittently during work hours., • May lift, push, or pull 10-20 pounds occasionally., • Must have access to a quiet, private space to ensure caller confidentiality., • Must report to the office if you lose internet connection, lack a confidential space, or are unable to fulfill typical work duties while working remotely. OTHER DUTIES: Every effort has been made to make agency job descriptions as complete as possible. However, it does not state or imply that these are the only duties required for this position or the sole responsibilities for which this employee will be accountable. The omission of specific statements of duties or responsibilities does not exclude them from the position if the work is similar, related, is a logical assignment to the position, or is within the scope of generally accepted business practices for an employee with this specific job title. Duties, responsibilities and activities may change at any time with or without notice. The Retreat Inc. is an Equal Opportunity Employer: THE RETREAT, INC. is committed to a policy of equal employment opportunity and will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, sexual orientation, military status, veteran status, age, marital status, domestic violence victim status, disability, pregnancy-related condition, gender identity, religion, genetic predisposition, familial status, ancestry, prior arrest or conviction record or any other protected category under applicable law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The agency values and is committed to providing compassionate, empathetic, culturally aware services to all clients/members. Interactions are approached with these values in mind, and it is expected that clients/members will be treated with compassion, respect, and sensitivity during the provision of holistic, inclusive, and welcoming services. Job Posted by ApplicantPro