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Job Description POSITION: Collections Specialist LOCATION: Headquarters REPORTS TO: Collections Officer CLASSIFICATION: Full Time, Non Exempt PAY GRADE: NE 35 ($21.00 - $32.60 per hour) AVAILABILITY: Monday-Friday 8:30am-5:00pm Position Summary: The Collections Specialist works with customers and other business units to assist in recovering funds owed to Pioneer, reducing losses to both the Pioneer and its customers. This includes delinquent loans and mortgages, etc. The Collections Specialist also interacts with outside counsel and other third parties to coordinate repayment efforts for foreclosures, bankruptcies and other monies owed to Pioneer. Key Responsibilities: • Reviews, monitors and services delinquent loans - consumer loans, home equity loans, and 1-4 family residential mortgage loans., • Conducts fact-finding to understand reasons behind account delinquencies., • Monitors delinquent property taxes., • Reviews payment transactions and ensures appropriate corrections are made, • Completes all activities for accounts in the collection queues for necessary/required follow-up., • Prepares monthly departmental reports, including General Ledger Accounts, Charged Off Accounts, etc., • Handles customer inquiries by phone and letter to assist in delinquent payments, loan extensions, etc. This includes inbound and outbound calling., • Conducts maintenance and transactional processing in core system., • Prepares adverse action letters to borrowers., • Prepares and processes accounts recommended for charge off when necessary., • Works with legal counsel on charged off, bankrupt and foreclosure accounts., • Handles the assignment of collateral for repossession when necessary., • Collaborates with other lines of business to resolve issues related to a customer account and reduce financial loss., • Coordinate inspections of property when necessary., • Reviews monthly inspection reports and discusses any concerns with management, • Reviews potential workout options and makes recommendations to management., • Ensures credit report disputes are properly investigated and addressed in accordance with regulatory requirements., • Engages in skip tracing to locate hard-to-reach clients., • Scans documents into ImageCenter., • Investigates customer discrepancies on credit ratings and makes necessary corrections., • Prepares and files claims on insured accounts., • Participates in routine continuing education opportunities to maintain knowledge of Collections Policies and associated Regulatory Guidance, ensuring proper compliance., • Perform additional duties as necessary. Education & Experience: • High School Diploma or GED required., • Associate Degree in Business or related field preferred., • Two years’ experience in collections or customer service required. Core Skills & Attributes: • Must have good human relations and excellent communication skills in dealing with bank staff, third party vendors and customers, professionally representing Pioneer., • Must be an enthusiastic, positive, and productive team player., • Produce quality work with attention to detail and accuracy is critical., • Ability to handle and prioritize multiple tasks with minimal supervision., • Possess strong analytical, organizational, and administrative skills, with effectiveness in managing time and resources to meet deadlines., • Proficiency in software such as Microsoft Office Suite (Word, Excel, Outlook)., • Must be able to work flexible schedule; evenings and/or Saturdays may be necessary from time to time. As an Equal Opportunity / Affirmative Action Employer, Pioneer Bank will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Job Description TITLE: Senior Commercial Credit Analyst LOCATION: Headquarters REPORTS TO: Commercial Credit Officer CLASSIFICATION: Full Time, Exempt PAY GRADE: EX60 ($67,500 - $106,100 annually) AVAILABILITY: Monday – Friday 8:30am-5:00pm Position Summary: Completes in-depth analysis on borrowers with more complex financial holdings and mentors other less experienced staff members on the completion of credits as well as bank software applications, processes and procedures. A Senior Commercial Credit Analyst (Senior Analyst) will have completed detailed credit analyses in various industries such as: Commercial and Residential Real Estate Construction, Developers, Contractors, Auto Dealerships, Hospitality, C&I, Municipalities, Not-for-Profit, etc. such that an understanding of the unique characteristics within each industry is assessed. Furthermore, the Senior Analyst will assist in the assessment and analysis of term and trouble debt credits as well as the supporting documents that accompany these credits. Key Responsibilities: • Analyzes loan structure on new, renewal, and existing loans within the Bank’s portfolio that requires the experience of a Senior Analyst. In addition, a Senior Analyst will be able to assess weaknesses in the loan structure as well as within the Borrower’s financials and the industry within it operates. Furthermore, the Senior Analyst will understand the basics of SWAP transactions as well as how it impacts the Borrower’s debt obligation to the Bank., • Prepares comprehensive credit requests, including detailed descriptions of the credit facilities to be extended, Collateral Evaluations, the Borrower’s Operations (including financial operations with ratios to substantiate findings and conclusions, cash flows (Traditional, UCA, Contractor, etc) and projected cash flows), Industry Analysis, Guarantor Analysis, a Contractual Cash Flow Analysis and an Assessment of the Risks/Mitigants. Furthermore, when warranted, the credit request will include an Assessment of the Sponsor’s portfolio of real estate / business holdings., • Review, analyze and spreads the Borrower, Guarantor and/or Sponsor’s financial statements, Federal Tax Returns and Interim Financials within the established spreading parameters of Pioneer., • The Senior Analyst is responsible for the assessment of the Loan Facility’s risk rating within the criteria established by the Bank. Furthermore, for all Risk Rating adjustments, the Senior Analyst is expected to summarize the reasons accurately and comprehensively that supports the rating action along with its current outlook over the next 12-months as well as the parameters for an additional rating actions up or down., • The Senior Analyst possess a solid understanding of the Bank’s processing applications such as Baker Hill/NextGen, Horizon, including how to establish and/or complete: spreads, a new Borrower, an opportunity, assign an analyst, move to another stage, approve/disposition/decline a facility, etc. In addition, the Senior Analyst is required to update: tracking items, risk ratings, covenants for each Credit Request (includes new, reviewed, existing, declines, troubled debt, criticized assets, etc) completed and within the parameters established by the Bank. Furthermore, the Senior Analyst should possess a higher understanding of Baker Hill/NextGen’s processes such as: Report Writing, Group Function, Global Cash flow, Covenants, Risk Ratings, etc. Lastly, the Senior Analyst is expected explore new uses within the Bank applications which will result in efficiencies, streamlined processes and / or ease of tracking., • Performs credit inquiries with supporting 3rd party agencies such as: TransUnion/Experian, Credit Safe, UCC filings, GEOCode, Tax Searches, etc as needed., • Accurately assesses each facility’s loan structure and purpose for government and/or bank tracking purposes such as CRA, CDL, HMDA, HVCRE, Owner Occupied, Policy Exceptions, Structural Weaknesses, Modifications, Call Codes, FHLB-NY tracking, etc., • Provides technical advice and assistance to loan officers as needed., • Contacts borrowers and their financial representatives in order to clarify questions or issues that arise during the credit review process., • Participates in sales calls for new and existing customers with lenders as needed., • Assists the Special Assets department in calculating loan impairment analysis on a quarterly basis. Education & Experience: • Bachelor’s Degree in Business, Finance, or Accounting required., • Five (5) years’ experience in a Commercial Credit Analyst position preferred., • Completion of formal credit training program preferred., • Proficiency with PC’s with Windows and Microsoft Office applications., • Experience working with automated commercial loan underwriting software. Core Skills & Attributes • Ability to create written credit requests for C&I and CRE loans, as well as swaps and municipal requirements., • Ability to analyze and evaluate a wide variety of credits for review by the Bank’s internal staff and Commercial Loan Committee., • Demonstrated ability to work independently while having a strong commitment to team work., • Excellent organizational and problem solving skills., • Ability to handle multiple priorities and projects within required deadlines. As an Equal Opportunity / Affirmative Action Employer, Pioneer Bank will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

We're currently looking for individuals across the country to take part in remote paid market research, including online focus groups, product trials, and consumer studies.Earn up to $750 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing y

We're currently looking for individuals across the country to take part in remote paid research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing your opi

We're currently looking for individuals across the country to take part in remote paid research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing your opi

Working at the Naval Nuclear Laboratory we foster pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, and Collaboration.Our company promotes a positive culture while ensuring the safety and reliability of our nation's naval nuclear reactors, and t

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Administrative Assistant admin experience not required.Remote Work From Home Administrative Assistant Admin - Part Time Market Research Panelists

Customer Support / Remote] - Anywhere in U.Generous Pay / Flexible Schedule - As a Customer Service Representative, you will: provide exceptional customer service to clients via phone and email; troubleshoot technical issues and provide solutions in a timely manner; accurately input and maintain cus

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Customer service representative agent experience not required.Remote Work From Home Customer Service Representative Agent - Part Time Market Rese

Capital District Veterinary Referral Hospital in Latham, NY, is currently seeking a full-time Client Care Specialist to join our dedicated team.Can increase up to $28 with advanced knowledge & experience.Shift differential between 12a - 7a: Base + $3.As a Client Care Specialist, you will play a cruc

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Senior Registration Associate - Urology Office- Clifton Park.If you are looking for an administrative position in Clifton Park, full-time, this could be your opportunity! Here at St.Peter's Health Partner's, we care for more people in more places.This position is located at 1735 U.Quality of Life: W

Start Your Journey With Blue Compass RV As A Receptionist!.Are you a people person with a passion for delivering a top-notch first impression? At Blue Compass RV, our receptionist is more than just a voice on the phone or a smile at the front desk, you're the spark that sets the tone for an unforget

Front Desk Registration - Senior Registration Associate Outpatient Urology Office - Clifton Park, NY - FT.The Senior Registration Associate is responsible for performing and overall coordination of clerical duties related to the efficient and service-oriented operation of a medical practice.This po

Do you have excellent organization and customer service skills? Can you multi-task in a busy environment? Are you looking to gain experience in a medical environment? If so, Albany ENT & Allergy Services is looking for you!.Albany ENT & Allergy Services is seeking a full-time Receptionist to join th

Customer Support / Remote] - Anywhere in U.Medical, dental & vision / PTO / Paid training - As a Customer Service Rep at Assurant, you will: Handle inbound customer calls and/or e-mails with empathy and professionalism; Resolve issues, answer questions, and provide proactive solutions; Document inte

We are currently seeking a dedicated Receptionist.Week 1 M-TH, Week 2 Tues-Fri 10am - 3:30pm.Paid Holidays and Floating Holidays.Aetna Health Plans, Dental, Vision.Compassionate PTO Donation Program.Retirement Plan 401(k) with company match.Receptionist Responsibilities include:.First point of cont

Administrative Assistant – Contract Opportunity.Duration: 12-month contract (with potential for extension or conversion).Are you an experienced administrative professional looking to support advisors in a fast-paced financial services environment? We're seeking a detail-oriented and proactive.Weal

Senior Registration Associate (Medical Receptionist) - Troy - FT - 10hr Days.If you are looking for an administrative position in Troy, full-time, this could be your opportunity.Peter's Health Partner's, we care for more people in more places.This position is located at 147 Hoosick St.Quality of Lif

Customer Service Representative II.Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met.The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may suppo

Medical Receptionist - Latham, NY - FT/DAYS.If you are looking for a position as a Registration Associate (Receptionist) in Latham, this could be your opportunity.Peter's Health Partner's, we care for more people in more places.This position is located at - 713 Troy-Schenectady Rd Latham, NY.Quality

Customer Service Representative- Bathroom Partitions.Job Category: Customer Service.Bobrick is the industry-leading manufacturer of Stainless Steel commercial washroom accessories with 100+ years of experience.A mid-sized, privately owned company, Bobrick includes brands such as Koala Kare, operates

Customer Service Representative.Camelot Print & Copy Centers is the leading printing services company in the Capital District, and offer a variety of print & copy services under one roof.We don't just sell copying and printing we sell service & quality!" This motto is very easy to say but extremely

Customer Service Representative.UniFirst is seeking a dedicated Customer Service Representative to join our team.You will be a key player in delivering outstanding customer service as a liaison between customers and the company.At UniFirst we have a 5-day work week, enjoy Saturday and Sunday off!! W

Registration Associate Albany, NY- Full Time.If you are looking for a position as a Registration Associate, this could be your opportunity.This position is located at 63 Shaker Road, Albany.Where career opportunities and quality of life converge.Strong orientation program, generous tuition allowanc

We do not permit discrimination based on race, age, creed, color, religion, gender/sex, military status, sexual orientation, marital status, familial status, national origin, predisposing genetic characteristics, or physical or mental disability, domestic violence victim status, arrest/criminal conv

Customer Service Representative.Primary point of contact for servicing our life and/or annuity business.Responsible for providing service for the entire policy life cycle.Responsible for continuous blocks of telephone coverage servicing clients and advisors.Responsible for resolving any inquiry pres

If you want to work in an environment that is fun, challenging, and rewarding, then Maryann Fazzone - State Farm Agent may be the right fit for you!.Are you looking for an opportunity in a professional office with supportive co-workers? Would flexible part time work fit into your busy schedule? Are

Waste Connections - - Responsibilities: Answering customer calls and processing customer orders for new service, discontinuance, or changes in service; Accepting payments from customers, researching customer billing inquiries and updating customer account information; Interacting with customers and