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Job Description JOB DEFINITION: Work with the CN Guidance Forensic ACT Team to deliver services to those individuals who are diagnosed with severe mental illness and whose needs have not been met by more traditional service delivery approaches. EDUCATIONAL REQUIREMENTS: A bachelor's degree in a related field. EXPERIENCE REQUIRED: Two years' experience working with the chronically mentally ill. Competency in substance abuse, family support, or vocational rehabilitation must be demonstrated by at least one year of training and/or experience in integrated mental health and substance abuse assessment and treatment. Two years of experience working with formally incarcerated clients and/or working with justice involved clients. Knowledge of violence risk assessments and court procedures are a plus. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Perform routine team duties, and have lead responsibility for justice involved clients with regards to integrating dual-recovery treatment, family support or vocational/employment training with the tasks of other team members., • Has lead responsibility for navigating the criminal justice system, advocating on behalf of FACT individuals, and providing education and skill building., • The Criminal Justice Liaison is the supporting liaison with key criminal justice system stakeholders and conducts in-reach to people who are incarcerated, including following initial referral, to gather data concerning the individual's criminal history., • The Criminal Justice Liaison will spearhead jail release planning to provide immediate support for the transition back to the community., • The Criminal Justice Liaison is expected to be familiar with county-specific ATI programs, • Complete any required AOT, parole, probation, or court progress reports and escort consumers to related hearings and appointments, • Involve family, significant others, housing providers, defense attorney, and/or community corrections to ensures compliance with regulations and coordination of services., • Assist the ACT team and consumer in the development of service plan goals and objectives that promote reductions in criminogenic risk and prosocial community living, • Coordinate with jail and prison reentry coordinators and visit consumers during detention to facilitate their safe and successful reenter, • Coordinate, advocate and liaise with probation and parole officers, • Responsible for providing Assessment and Service Planning, Quality Assurance and Improvement Processes, Utilization Review, incident reporting and coordination between Forensic ACT and other systems., • Engage in performing assessments, case management, handling crisis intervention, and discharge planning, • Maintains case records and completing documentation on time and in a matter in compliance with federal, state and agency regulations., • Provides direct, face-to-face and/or collateral services to recipients either in the Forensic ACT Office or in the community in places and situations where problems arise., • Responsible for periodic on call coverage to be arranged in advance with the Program Director or Supervisor as needed, • Assists recipients in developing appropriate expectations from treatment., • Strengthens the ability of the recipient to understand and utilize therapy and find resources after treatment has ended through proper discharge planning and termination process., • Utilizes and understand the value of supervision, which increases practice skills, promotes better services for the recipient and preserves accountability to the Agency. Facilitate sharing of data with the individuals to whom it applies to facilitate partnered decision-making and to keep clients informed of progress, • Complete QI Training during onboarding and participate in QI refresher training as needed., • Ability to cultivate a culture of inclusion for all employees that respects their individual strengths, views and experiences. A Culture that makes better decisions, drives innovation, and delivers better business results., • Adherence to all safety protocols and procedures to ensure a safe working environment for all employees. Demonstrate a commitment to maintaining a safe work environment by following established safety guidelines., • Health and Safety Awareness: Include any relevant knowledge or experience regarding health and safety protocols to ensure a safe work environment for all employees., • Other duties as assigned. BENEFITS: We offer an attractive and competitive benefits package for full time employees which includes but not limited to: • Medical, • Dental, • Vision, • $0 Deductible Platinum Plus Medical Insurance Plan - 90% Employer Provided Benefit, • Flexible Spending Account, • 403(b) retirement plan, • Long Term and Short Term Disability, • Legal Plan, • Dependent Care Expense Account, • Life Insurance/Supplemental Life Insurance, • Pet Insurance, • HRA, • Training programs including a Mentorship program, • Employees may be eligible for Federal/Public Student Loan Forgiveness, • Career growth and Promotional opportunities, • Employee Perks and Discounts to Broadway shows and more 5 Personal Days, 10-20 Vacation Days, 12 Sick Days, 12 Company Paid Holidays-yearly and so much more _ If interested please apply via this ad or fax your resume to HR DIRECTOR, CAROL OTERO at 516-396-0553. _ CN Guidance & Counseling Services, inspires and catalyzes recovery for people living with mental health and substance use conditions through innovative and person-centered integrated clinical treatment, counseling, housing, and support services. • Awarded Newsday/Dan papers Top Long Island Work Place 2019-2026, 8 years in a row., • Every job and every team at our agency plays a role in helping other Long Islanders live healthy and fulfilling lives., • Engage your passion and CHOOSE a career & employer where you can use your vital energy to make a difference. It is the policy of CN Guidance and Counseling Services, Inc. to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. CN Guidance and Counseling Services, Inc. prohibits any such discrimination or harassment.'

Job Description JOB DEFINITION: Work with the CN Guidance FACT Team to deliver services to those individuals who are diagnosed with severe mental illness and whose needs have not been met by more traditional service delivery approaches. EDUCATIONAL REQUIREMENTS: A bachelor's degree or higher in social work, psychology, rehabilitation counseling, or related field preferred. ADDITIONAL REQUIREMENTS: • Current New York State Driver's License, • Clean DMV Record, • Proof of Motor Vehicle Insurance EXPERIENCE REQUIRED: Two years' experience working with the chronically mentally ill (Masters level) recommended. Three years' experience working with the chronically mentally ill (Bachelor's level) recommended. Competency in substance abuse, family support, or vocational rehabilitation must be demonstrated by at least one year of training and/or experience in integrated mental health and substance abuse assessment and treatment. DUTIES AND RESPONSIBILITIES: • Perform routine team duties, and have lead responsibility for integrating dual-recovery treatment, family support or vocational/employment training with the tasks of other team members., • Responsible for providing Assessment and Service Planning, Quality Assurance and Improvement Processes, Utilization Review, incident reporting and coordination between FACT and other systems., • Engage in performing assessments, case management, handling crisis intervention, and discharge planning., • Maintains case records and completing documentation on time and in a matter in compliance with federal, state and agency regulations., • Provides direct, Telehealth face-to-face and/or collateral services to recipients either in the FACT Office or in the community in places and situations where problems arise., • Will work a 35-hour work week, including responsibility for periodic pager coverage to be arranged in advance with the Team Leader or Assistant Team Leader as needed., • Assists recipients in developing appropriate expectations from treatment., • Strengthens the ability of the recipient to understand and utilize therapy and find resources after treatment has ended through proper discharge planning and termination process., • Exchanges information with other agencies that benefits the recipient, or ensures compliance with regulations and coordination of services., • Utilizes and understand the value of supervision, which increases practice skills, promotes better services for the recipient and preserves accountability to the Agency., • Facilitate sharing of data with the individuals to whom it applies to facilitate partnered decision-making and to keep clients informed of progress, • Complete QI Training during onboarding and participate in QI refresher training as needed., • Ability to cultivate a culture of inclusion for all employees that respects their individual strengths, views and experiences. A Culture that makes better decisions, drives innovation, and delivers better business results., • Adherence to all safety protocols and procedures to ensure a safe working environment for all employees. Demonstrate a commitment to maintaining a safe work environment by following established safety guidelines., • Health and Safety Awareness: Include any relevant knowledge or experience regarding health and safety protocols to ensure a safe work environment for all employees., • Other duties as assigned. BENEFITS: We offer an attractive and competitive benefits package for full time employees which includes but not limited to: • Medical, • Dental, • Vision, • $0 Deductible Platinum Plus Medical Insurance Plan - 90% Employer Provided Benefit, • Flexible Spending Account, • 403(b) retirement plan, • Long Term and Short Term Disability, • Legal Plan, • Dependent Care Expense Account, • Life Insurance/Supplemental Life Insurance, • Pet Insurance, • HRA, • Training programs including a Mentorship program, • Employees may be eligible for Federal/Public Student Loan Forgiveness, • Career growth and Promotional opportunities, • Employee Perks and Discounts to Broadway shows and more 5 Personal Days, 10-20 Vacation Days, 12 Sick Days, 12 Company Paid Holidays-yearly and so much more _ If interested please apply via this ad or fax your resume to HR DIRECTOR, CAROL OTERO at 516-396-0553. _ CN Guidance & Counseling Services, inspires and catalyzes recovery for people living with mental health and substance use conditions through innovative and person-centered integrated clinical treatment, counseling, housing, and support services. • Awarded Newsday/Dan papers Top Long Island Work Place 2019-2026, 8 years in a row., • Every job and every team at our agency plays a role in helping other Long Islanders live healthy and fulfilling lives., • Engage your passion and CHOOSE a career & employer where you can use your vital energy to make a difference. It is the policy of CN Guidance and Counseling Services, Inc. to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. CN Guidance and Counseling Services, Inc. prohibits any such discrimination or harassment.'

Job Description JOB DEFINITION: Work with the CN Guidance FACT Team to deliver services to those individuals who are diagnosed with severe mental illness and whose needs have not been met by more traditional service delivery approaches. EDUCATIONAL REQUIREMENTS: Masters Degree in Counseling or related field, with LMSW, LMHC-LP, LMFT-LP, LCAT-LP EXPERIENCE REQUIRED: Competency in substance abuse, family support, or vocational rehabilitation must be demonstrated by at least one year of training and/or experience in integrated mental health and substance abuse assessment and treatment. Experience working with formally incarcerated clients and/or working with justice involved clients. Knowledge of violence risk assessments and court procedures are a plus. DUTIES AND RESPONSIBILITIES: • Perform routine team duties, and have lead responsibility for justice involved clients with regards to integrating dual-recovery treatment, family support or vocational/employment training with the tasks of other team members., • Complete any required AOT, parole, probation, or court progress reports and escort consumers to related hearings and appointments, • Involve family, significant others, housing providers, defense attorney, and/or community corrections to ensures compliance with regulations and coordination of services., • Assist the ACT team and consumer in the development of service plan goals and objectives that promote reductions in criminogenic risk and prosocial community living, • Coordinate with jail and prison reentry coordinators and visit consumers during detention to facilitate their safe and successful reenter, • Coordinate, advocate and liaise with probation and parole officers, • Responsible for providing Assessment and Service Planning, Quality Assurance and Improvement Processes, Utilization Review, incident reporting and coordination between Forensic ACT and other systems., • Engage in performing assessments, case management, handling crisis intervention, and discharge planning., • Maintains case records and completing documentation on time and in a matter in compliance with federal, state and agency regulations., • Provides direct, face-to-face and/or collateral services to recipients either in the Forensic ACT Office or in the community in places and situations where problems arise., • Responsible for periodic on call coverage to be arranged in advance with the Team Leader, • Assists recipients in developing appropriate expectations from treatment., • Strengthens the ability of the recipient to understand and utilize therapy and find resources after treatment has ended through proper discharge planning and termination process., • Utilizes and understand the value of supervision, which increases practice skills, promotes better services for the recipient and preserves accountability to the Agency, • Facilitate sharing of data with the individuals to whom it applies to facilitate partnered decision-making and to keep clients informed of progress, • Complete QI Training during onboarding and participate in QI refresher training as needed., • Ability to cultivate a culture of inclusion for all employees that respects their individual strengths, views and experiences. A Culture that makes better decisions, drives innovation, and delivers better business results., • Adherence to all safety protocols and procedures to ensure a safe working environment for all employees. Demonstrate a commitment to maintaining a safe work environment by following established safety guidelines., • Health and Safety Awareness: Include any relevant knowledge or experience regarding health and safety protocols to ensure a safe work environment for all employees., • Other duties as assigned. BENEFITS: We offer an attractive and competitive benefits package for full time employees which includes but not limited to: • Medical, • Dental, • Vision, • $0 Deductible Platinum Plus Medical Insurance Plan - 90% Employer Provided Benefit, • Flexible Spending Account, • 403(b) retirement plan, • Long Term and Short Term Disability, • Legal Plan, • Dependent Care Expense Account, • Life Insurance/Supplemental Life Insurance, • Pet Insurance, • HRA, • Training programs including a Mentorship program, • Employees may be eligible for Federal/Public Student Loan Forgiveness, • Career growth and Promotional opportunities, • Employee Perks and Discounts to Broadway shows and more 5 Personal Days, 10-20 Vacation Days, 12 Sick Days, 12 Company Paid Holidays-yearly and so much more. _ If interested please apply via this ad or fax your resume to HR DIRECTOR, CAROL OTERO at 516-396-0553. CN Guidance & Counseling Services, inspires and catalyzes recovery for people living with mental health and substance use conditions through innovative and person-centered integrated clinical treatment, counseling, housing, and support services. • Awarded Newsday/Dan papers Top Long Island Work Place 2019-2026, 8 years in a row., • Every job and every team at our agency plays a role in helping other Long Islanders live healthy and fulfilling lives., • Engage your passion and CHOOSE a career & employer where you can use your vital energy to make a difference. It is the policy of CN Guidance and Counseling Services, Inc. to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. CN Guidance and Counseling Services, Inc. prohibits any such discrimination or harassment.'

Job Description JOB DEFINITION: Utilizes various professional skills and activities, under supervision, which serve the treatment needs of the client. EDUCATIONAL REQUIREMENTS: Master's degree in Social Work required or Mental Health Counseling. Limited Permit Master's in Social Work (MSW-LP) a Limited Permit Mental Health Counselor (MHC-LP), or a Limited Permit Marriage and Family Therapist (MFT-LP) required. EXPERIENCE REQUIRED: Prior successful field work experience under proper supervision. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Gathers sufficient information for each client to make a diagnostic assessment necessary to determine assignment priorities and treatment plan or referral to the treatment resources in the community., • Implements appropriate crisis services when needed to prevent decomposition and moves client toward an appropriate treatment plan and enhances adaptive functioning., • Shares information about the Agency and its services in order to help clients and other interested parties participate in treatment decisions, set appropriate goals and better understand the functions of the center., • Helps clients to become effective consumers of mental health and substance abuse services through information sharing, empowerment and transcendence of the stigma associated with those services., • Maintains client stability through a planned ongoing treatment relationship or assesses and helps implement changes in client functioning when indicated., • Regularly assesses with supervisor the progress of the client's treatment and is open to recommendations for improvement., • Assists clients in developing appropriate expectations from treatment., • Assists the client in understanding the need for cooperation with fee and insurance responsibilities by helping the client understand and resolve psychological and financial obstacles to payment., • Strengthens the ability of the client to understand and utilize therapy and find resources after treatment has ended through proper discharge planning and termination process., • Establishes and maintains appropriate and timely clinical case records, including, but not limited to, treatment plans, progress notes and treatment plan reviews, documenting appropriate therapeutic intervention with each client to the Agency, funding, licensing and billing authorities., • Performs outreach to clients and home visits as necessary., • Participates in all required internal and external meetings that appropriately represent the needs of the client and the Agency., • Utilizes and understands the value of supervision which increases practice skills, promotes better service for the client and preserves accountability to the Agency., • Supervises graduate and undergraduate students, when assigned, incorporating the needs of the client being serviced, the Agency, the education of the student and the University., • Facilitate sharing of data with the individuals to whom it applies to facilitate partnered decision-making and to keep clients informed of progress, • Complete QI Training during onboarding and participate in QI refresher training as needed., • Ability to cultivate a culture of inclusion for all employees that respects their individual strengths, views and experiences. A Culture that makes better decisions, drives innovation, and delivers better business results., • Adherence to all safety protocols and procedures to ensure a safe working environment for all employees. Demonstrate a commitment to maintaining a safe work environment by following established safety guidelines., • Health and Safety Awareness: Include any relevant knowledge or experience regarding health and safety protocols to ensure a safe work environment for all employees., • Other duties as assigned. BENEFITS: We offer an attractive and competitive benefits package for full time employees which includes but not limited to: • Medical, • Dental, • Vision, • $0 Deductible Platinum Plus Medical Insurance Plan - 90% Employer Provided Benefit, • Flexible Spending Account, • 403(b) retirement plan, • Long Term and Short Term Disability, • Legal Plan, • Dependent Care Expense Account, • Life Insurance/Supplemental Life Insurance, • Pet Insurance, • HRA, • Training programs including a Mentorship program, • Employees may be eligible for Federal/Public Student Loan Forgiveness, • Career growth and Promotional opportunities, • Employee Perks and Discounts to Broadway shows and more 5 Personal Days, 10-20 Vacation Days, 12 Sick Days, 12 Company Paid Holidays-yearly and so much more. _ If interested please apply via this ad or fax your resume to HR DIRECTOR, CAROL OTERO at 516-396-0553. CN Guidance & Counseling Services, inspires and catalyzes recovery for people living with mental health and substance use conditions through innovative and person-centered integrated clinical treatment, counseling, housing, and support services. • Awarded Newsday/Dan papers Top Long Island Work Place 2019-2026, 8 years in a row., • Every job and every team at our agency plays a role in helping other Long Islanders live healthy and fulfilling lives., • Engage your passion and CHOOSE a career & employer where you can use your vital energy to make a difference. It is the policy of CN Guidance and Counseling Services, Inc. to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. CN Guidance and Counseling Services, Inc. prohibits any such discrimination or harassment.'

Job Description JOB DEFINITION: Utilizes various professional skills and activities, under supervision, which serve the treatment needs of the client. EDUCATIONAL REQUIREMENTS: "Non-Licensed" Masters of Social Work (MSW) or a "Non-Licensed" Mental Health Counselor (MHC). License must be acquired within allowed timeframe under NYS Dept of Education requirements. EXPERIENCE REQUIRED: Prior successful field work experience under proper supervision. DUTIES AND RESPONSIBILITIES: • Gathers sufficient information for each client to make a diagnostic assessment necessary to determine assignment priorities and treatment plan or referral to the treatment resources in the community., • Implements appropriate crisis services when needed to prevent decomposition and moves client toward an appropriate treatment plan and enhances adaptive functioning., • Shares information about the Agency and its services in order to help clients and other interested parties participate in treatment decisions, set appropriate goals and better understand the functions of the center., • Helps clients to become effective consumers of mental health and substance abuse services through information sharing, empowerment and transcendence of the stigma associated with those services., • Maintains client stability through a planned ongoing treatment relationship or assesses and helps implement changes in client functioning when indicated., • Regularly assesses with supervisor the progress of the client's treatment and is open to recommendations for improvement., • Assists clients in developing appropriate expectations from treatment., • Assists the client in understanding the need for cooperation with fee and insurance responsibilities by helping the client understand and resolve psychological and financial obstacles to payment., • Strengthens the ability of the client to understand and utilize therapy and find resources after treatment has ended through proper discharge planning and termination process., • Establishes and maintains appropriate and timely clinical case records, including, but not limited to, treatment plans, progress notes and treatment plan reviews, documenting appropriate therapeutic intervention with each client to the Agency, funding, licensing and billing authorities., • Exchanging information with other agencies that benefits the client, or ensures compliance with regulations and coordination of services., • Participates in all required internal and external meetings that appropriately represent the needs of the client and the Agency., • Utilizes and understands the value of supervision which increases practice skills, promotes better service for the client and preserves accountability to the Agency., • Supervises graduate and undergraduate students, when assigned, incorporating the needs of the client being serviced, the Agency, the education of the student and the University., • Facilitate sharing of data with the individuals to whom it applies to facilitate partnered decision-making and to keep clients informed of progress, • Complete QI Training during onboarding and participate in QI refresher training as needed., • Ability to cultivate a culture of inclusion for all employees that respects their individual strengths, views and experiences. A Culture that makes better decisions, drives innovation, and delivers better business results., • Adherence to all safety protocols and procedures to ensure a safe working environment for all employees. Demonstrate a commitment to maintaining a safe work environment by following established safety guidelines., • Other duties as assigned. BENEFITS: We offer an attractive and competitive benefits package for full time employees which includes but not limited to: • Medical, • Dental, • Vision, • $0 Deductible Platinum Plus Medical Insurance Plan - 90% Employer Provided Benefit, • Flexible Spending Account, • 403(b) retirement plan, • Long Term and Short Term Disability, • Legal Plan, • Dependent Care Expense Account, • Life Insurance/Supplemental Life Insurance, • Pet Insurance, • HRA, • Training programs including a Mentorship program, • Employees may be eligible for Federal/Public Student Loan Forgiveness, • Career growth and Promotional opportunities, • Employee Perks and Discounts to Broadway shows and more 5 Personal Days, 10-20 Vacation Days, 12 Sick Days, 12 Company Paid Holidays-yearly and so much more _ If interested please apply via this ad or fax your resume to HR DIRECTOR, CAROL OTERO at 516-396-0553. _ CN Guidance & Counseling Services, inspires and catalyzes recovery for people living with mental health and substance use conditions through innovative and person-centered integrated clinical treatment, counseling, housing, and support services. • Awarded Newsday/Dan papers Top Long Island Work Place 2019-2026, 8 years in a row., • Every job and every team at our agency plays a role in helping other Long Islanders live healthy and fulfilling lives., • Engage your passion and CHOOSE a career & employer where you can use your vital energy to make a difference. It is the policy of CN Guidance and Counseling Services, Inc. to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. CN Guidance and Counseling Services, Inc. prohibits any such discrimination or harassment.'

Job Description JOB DEFINITION: Work with the CN Guidance Youth ACT Team to deliver services to youth who are diagnosed with severe emotional disturbance (SED) and their identified families, whose needs have not been met by more traditional service delivery approaches EDUCATIONAL REQUIREMENTS: Master's degree in Social Work with Limited Permit EXPERIENCE REQUIRED: Two years' experience working with the chronically mentally ill (Masters level). Competency in substance abuse, family support, or vocational/educational rehabilitation must be demonstrated by at least one year of training and/or experience in integrated mental health and substance abuse assessment and treatment. ESSENTIAL DUTIES AND RESPONSIBILITIES: 1.Responsible for providing Assessment and Service Planning, Quality Assurance and Improvement Processes, Utilization Review, incident reporting and coordination between Youth ACT and other systems. 2.Provide culturally sensitive and developmentally appropriate treatment to Youth and their families. Services include but are not limited to Assertive Engagement, Case Management, Assessment, Child and Family Services Planning, Individual, group, and/or Family Counseling/therapy, Family Psychoeducation, Individual Psychoeducation, Psychosocial Rehabilitation, Crisis Intervention Services, Vocational/Educational Services. 3.Maintains case records and completing documentation on time and in a matter in compliance with federal, state and agency regulations. 4.Provide intensive, in-person, community-based services calibrated to each individual's immediate needs and adjusted in real time based on ongoing assessment, in full compliance with OMH regulations. 5.Must be available (along with other members of the Youth ACT Team) on an as needed basis 24 hours a day, 7 days a week, including responsibility for periodic afterhours coverage on the phone and in person as needed. 6.Assists recipients in developing appropriate expectations from treatment. 7.Strengthens the ability of the recipient and their identified family to understand and utilize therapy and find resources after treatment has ended through proper discharge planning and termination process. 8.Exchanges information with other agencies that benefits the recipient or ensures compliance with regulations and coordination of services. 9.Utilizes and understands the value of supervision, which increases practice skills, promotes better services for the recipient and preserves accountability to the Agency. 10.Participate in staff development and providing staff supervision and staff training. 11.Actively engage in agency wide trainings and work groups as well as NYS specific training on and for the Youth ACT model. 12.Facilitate sharing of data with the individuals to whom it applies to facilitate partnered decision-making and to keep clients informed of progress 13.Complete QI Training during onboarding and participate in QI refresher training as needed. 14.Ability to cultivate a culture of inclusion for all employees that respects their individual strengths, views and experiences. A Culture that makes better decisions, drives innovation, and delivers better business results. 15.Adherence to all safety protocols and procedures to ensure a safe working environment for all employees. Demonstrate a commitment to maintaining a safe work environment by following established safety guidelines. 16.Health and Safety Awareness: Include any relevant knowledge or experience regarding health and safety protocols to ensure a safe work environment for all employees. 17.Must be willing to transport clients in an agency vehicle on an as needed basis. 18.Assist and coordinate in planning for community integration trips with Youth ACT Recipients 19.Other duties as assigned. BENEFITS: We offer an attractive and competitive benefits package for full time employees which includes but not limited to: • Medical, • Dental, • Vision, • $0 Deductible Platinum Plus Medical Insurance Plan - 90% Employer Provided Benefit, • Flexible Spending Account, • 403(b) retirement plan, • Long Term and Short Term Disability, • Legal Plan, • Dependent Care Expense Account, • Life Insurance/Supplemental Life Insurance, • Pet Insurance, • HRA, • Training programs including a Mentorship program, • Employees may be eligible for Federal/Public Student Loan Forgiveness, • Career growth and Promotional opportunities, • Employee Perks and Discounts to Broadway shows and more 5 Personal Days, 10-20 Vacation Days, 12 Sick Days, 12 Company Paid Holidays-yearly and so much more. _ If interested please apply via this ad or fax your resume to HR DIRECTOR, CAROL OTERO at 516-396-0553. CN Guidance & Counseling Services, inspires and catalyzes recovery for people living with mental health and substance use conditions through innovative and person-centered integrated clinical treatment, counseling, housing, and support services. • Awarded Newsday/Dan papers Top Long Island Work Place 2019-2026, 8 years in a row., • Every job and every team at our agency plays a role in helping other Long Islanders live healthy and fulfilling lives., • Engage your passion and CHOOSE a career & employer where you can use your vital energy to make a difference. It is the policy of CN Guidance and Counseling Services, Inc. to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. CN Guidance and Counseling Services, Inc. prohibits any such discrimination or harassment.'

Job Description We are seeking a highly motivated and customer-focused Retail Customer Relations Representative to play a key role in achieving our sales goals and delivering exceptional customer service. Responsibilities: • Cultivate Positive Customer Interactions: Greet each customer with a professional and friendly demeanor, establishing rapport and fostering a welcoming shopping experience., • Needs Assessment Through Active Listening: Employ active listening skills to understand customer requirements through open-ended questions. Tailor product recommendations based on their unique needs and preferences., • Product Knowledge Expert: Develop a comprehensive understanding of our product line to provide clear and concise explanations of features and benefits. Demonstrate product functionality whenever possible to solidify customer confidence in their purchasing decisions., • Strategic Selling Techniques: Utilize effective upselling and cross-selling strategies to recommend complementary products that enhance customer satisfaction and contribute to increased sales. Qualifications: • Proven ability to build rapport and connect with customers in a professional and friendly manner., • Excellent communication and active listening skills., • Strong desire to learn and develop comprehensive product knowledge., • Ability to prioritize tasks, manage time effectively, and achieve sales goals.

The Customer Service Advisor (CSA) at Spotless Brands is the first point of contact for guests and plays a critical role in delivering a best-in-class customer experience. This position is ideal for sales- and service-oriented individuals who thrive in fast-paced environments, enjoy connecting with people, and are passionate about helping customers choose services that best meet their needs. The Customer Service Advisor will engage directly with customers at car wash and/or lube center entry points such as at the kiosk to educate customers on available services, overcome objections, and drive membership and package sales. Essential Functions (Other Duties as Assigned) • Greet every customer with enthusiasm and a warm, welcoming attitude at the point of entry (kiosk, tunnel entrance, or other customer touchpoints), • Identify customer needs through open-ended questions and active listening, • Educate customers on available wash and detail packages, highlighting features, benefits, and value, • Educate customers on available lube/ car preventative maintenance packages, highlighting features, benefits, and value (select lube center locations only), • Promote and sell memberships, including Fast Pass and Unlimited programs, • Present and explain current promotions and incentives to encourage additional purchases, • Assist customers with payment transactions at the kiosk and answer general inquiries, • Overcome objections with professionalism and empathy to guide customers to the best solutions, • Maintain a clean, safe, and organized work area, and report any safety or maintenance concerns, • Collaborate with site team members to ensure smooth and efficient site operations including all necessary duties- varies by business needs, • Performs routine cleaning and maintenance tasks including but not limited to pit cleaning, vacuum bag/ station cleaning, tunnel upkeep, dumpster cleaning, and removal of debris, to ensure a safe, clean, and operational car wash environment, • Performs duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep, • Perform other duties as assigned to support the team and site performance Education and Experience • High School Diploma or equivalent preferred, not required, • Prior customer service or sale experience preferred, not required, • Must be at least 16 years of age (or older where required by law or safety regulations), • Valid driver's license preferred (may be required depending on location and responsibilities) Knowledge, Skills, and Abilities Knowledge • Basic understanding of customer service principles and practices, • Familiarity with point-of-sale systems, • Awareness of Spotless Brands' wash services, detain offerings, and membership options, • General knowledge of company policies and operational procedures Skills • Excellent communication skills, including active listening and clear, persuasive speaking skills, • Strong customer service and people skills; ability to build rapport quickly, • Sales-minded with the ability to highlight value and drive conversions, • Effective organizational and time management skills, • Ability to multitask in a fast-paced, customer-facing environment Abilities • Ability to work independently while remaining team focused, • Ability to remain calm and professional under pressure or high-volume periods, • Ability to adapt communication style to meet different customer needs and personalities, • Ability to operate or learn to operate point-of-sale and kiosk systems, • Physical ability to stand for extended periods, interact with customers outdoors, and perform routine site tasks, • Ability to work flexible hours, including evenings, weekends, and holidays Physical Requirements • Ability to walk, stand, and move, often uneven, moving and/ or wet surfaces through site for several hours at a time, • Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional ascending and descending a ladder, • Ability to twist, carry, reach, push, and pull frequently, • Ability to lift and carry 50 pounds without assistance for work-related materials, • Ability to work outdoors and be efficient in all weather conditions, • Ability to work on your feet in a fast-paced, physically active environment, • Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high-traffic areas, • Use of personal protective equipment (gloves, eyewear, etc.. ) as required, • Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities. Spotless Brands and its subsidiaries comply with federal and state disability laws and make reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or recruitment process, please contact the Human Resources department and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Human Resources team will respond to your email promptly. Spotless Brands and its affiliate brands are Equal Employment Opportunity (EEO) employers. Spotless Brands invites all qualified interested applicants to apply for career opportunities. It is the policy of the company to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, disabled status or any other protected group status as defined by and subject to applicable federal, state and local laws. We use E-Verify to check employment eligibility: https://www.everify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf and https://www.e-verify.gov/sites/default/files/everify/posters/IERRightToWorkPoster%20EngEs.pdf