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Job Description We're looking for a Principal Customer Success Manager to own and grow our most important enterprise relationships across North America. You'll be the most senior individual contributor on the US CS team, working with a focused book of our highest-ARR clients and setting the standard for how we deliver value at the enterprise level. Who are we? Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers plan and launch their most profitable campaigns and create personalised experiences across email, mobile, on-site, social, direct mail and more. We're trusted by some of the fastest-growing retail brands in the world, including Brooklinen, Davines, Steve Madden and Sephora. We have over 120 Ometrians across North America and Europe, and have raised $75m from investors including Infravia Capital Partners, Octopus Ventures and Summit Action. The role Reporting to the Manager of Customer Success, you'll own a focused portfolio of our most strategic North American enterprise accounts — large, complex organisations with multiple stakeholders, significant ARR and high expectations. These are clients where the relationship matters as much as the product, and where the quality of CS work directly affects retention and revenue. You'll take full ownership of the commercial relationship, lead executive engagement and ensure clients see clear, measurable value from Ometria. This is a highly cross-functional role — you'll work closely with our North American Sales team on renewals and expansion, partner with customer and technical teams across the business to deliver for your clients, and have regular visibility with our founder and CEO on the performance and health of our most important accounts. You'll also be a go-to resource for the wider CS team — sharing your approach, contributing to how we build and refine our customer success practice, and helping more junior CSMs navigate complex account situations. What you'll be doing Retain your customers, secure renewals and hit retention targets • Own the renewal cycle for your book of business end to end, identifying risks early and resolving them before they escalate, • Build and maintain a clear picture of customer sentiment across all stakeholders — from end users to C-suite — and take action when something is off, • Act as a vocal internal advocate for your customers, coordinating cross-functional teams to resolve challenges quickly, • Own end-to-end commercial negotiations for renewals and expansions across a portfolio of high-value North American accounts, working within Ometria's pricing model, • Identify and close upsell opportunities that genuinely reflect value delivered, • Develop genuine relationships with CMOs, CTOs, CEOs and marketing and technology leads across large, multi-stakeholder enterprise organisations, • Maintain multi-threaded engagement plans that anticipate where senior conversations are needed and ensure the right Ometrians are involved, • Become an expert in both the Ometria platform and the ecommerce and retail marketing landscape, • Lead Business Reviews, strategic marketing assessments and account planning sessions that connect platform outcomes to your clients' business goals, • Share your methodology and experience with team members, contributing to playbooks, account approaches and how we raise the bar on CS practice at Ometria, • Step in to support complex or escalated situations across the wider team when needed, • Provide thoughtful input to CS leadership on how we continue to improve as the team grows About you • 7+ years of Customer Success experience in an enterprise SaaS organisation, with a proven track record of owning large, complex, multi-stakeholder accounts with significant ARR — ideally with exposure to retail, ecommerce or MarTech, • Executive presence — you're comfortable and credible in conversations with CMOs, CTOs and CEOs at major enterprise organisations, and you know how to adapt your approach depending on who's in the room, • Commercial sharpness — you spot risk and opportunity in account data, and you can navigate commercial conversations with confidence. You don't wait to be asked, • Relationship depth — you build relationships that go beyond the day-to-day contact. Your clients trust you because you consistently deliver and tell them what they need to hear, not just what they want to hear, • Data fluency — you're comfortable working with and interpreting performance data, and you can turn it into a clear narrative that lands with marketing and commercial stakeholders alike, • Technical credibility — you don't need to be an engineer, but you understand enough about how Ometria works technically (APIs, data feeds, integrations) to hold your own with technical stakeholders and know when to escalate Benefits • Unlimited paid time off, • Health Insurance, • Dental, • Vision, • Mental Health Support

Job Description Garner's mission is to transform the healthcare economy, delivering high-quality and affordable care for all. We are fundamentally reimagining how healthcare works in the U.S. by partnering with employers to redesign healthcare benefits using clear incentives and powerful, data-driven insights. Our approach guides employees to higher-quality, lower-cost care, creating a system that works better for everyone. Patients achieve better health outcomes, employers spend healthcare dollars more effectively, and physicians are rewarded for delivering exceptional care rather than performing more procedures. Garner is one of the fastest-growing healthcare technology companies in the country. Our products are trusted by the most sophisticated employers and providers in the industry, and we are building a team of talented, mission-driven individuals who are motivated to make a meaningful impact on healthcare at scale. About the role: We are seeking an exceptional Senior Machine Learning Engineer to join our organization. Garner's Engineering team tackles incredibly hard technical problems for a mission that truly matters. Our systems analyze billions of medical records to rank healthcare providers across the country. We are an AWS + Kubernetes shop, and we are constantly introducing new technologies as our system load doubles every year. We expect our engineers to champion cutting-edge industry practices as we aggressively embrace AI in every facet of our operations and norms. We are seeking teammates who take pride in delivering their best work while fostering a strong team culture. Where you will work: This role will be based in our New York City office (in the Financial District). You must be willing to work in the office 3 days per week on Tuesday, Wednesday and Thursday. What you will do: • Lead team-level technical strategy and execution on multi-quarter time horizons, • Use AI to build, optimize, and maintain ML, data, and software systems, • Uplevel engineers across the organization by raising the technical barCollaborate across disciplines to understand our domain and iterate on projects, • 3+ years of software engineering experience, especially with ML systems, • 2+ years of MLOps experience, • Experience leading teams of engineers with demonstrated impact on technical strategy, • A generalist software engineering mindset ready to learn new languages, frameworks, and techniques required for a fast paced startup environment, • Demonstrated ability to build complex systems using AI coding agents (we use Claude Code), • Familiarity with data security and HIPAA compliance Compensation Transparency: The target base comp range for this position is $204,000 - $250,000. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans, including but not limited to: flexible PTO, Medical/Dental/Vision plan options, 401(k) with company match, flexible spending accounts, Teladoc Health and more. Fraud and Security Notice: Please be aware of recent job scam attempts. Our recruiters use getgarner.com and garnerhealth.com email domains exclusively. If you have been contacted by someone claiming to be a Garner recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement here and to . Equal Employment Opportunity: Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at .

Job DescriptionSalary: $40/hr About BRIC: BRIC is a leading arts and media institution anchored in Downtown Brooklyn whose work spans contemporary visual and performing arts, media, and civic action. For over forty years, BRIC has shaped Brooklyns cultural and media landscape by presenting and incubating artists, creators, students, and media makers. As a creative catalyst for their community, BRIC ignites learning in people of all ages and centralizes diverse voices that take risks and drive culture forward. BRIC is building Brooklyns creative future. The BRIC Celebrate Brooklyn! is NYCs longest-running, free performance festival, and a beloved summer tradition featuring approximately 30 varied large-scale performances and attracting upwards of 200,000 people each summer to the Prospect Park Bandshell. About the FOH Audio Engineer Role: The Front of House Audio Engineer will work as part of the production team committed to high-level production values and safety; they are expected to contribute to a positive artist, audience, and co-worker experience. This person should be skilled in audio technology. able to multitask and is collaborative. This role works with the audio team to execute proper audio engineering for each show and maintain all audio systems. This role is responsible for creating an immersive and musical experience within the venue. This person will also provide support to the performers with audio levels creating the best sound. What Youll Do in the Role: The FOH Audio Engineer will be responsible for the following in addition to any other projects as assigned by their manager, Lead Audio Engineer, BCBF: • Design/install/maintain/strike line array sound system, • Design/install/maintain and strike seasonal audio rental package, • Install/maintain/strike all FOH audio system, • Organize the inventory for house speakers, and operate the FOH system, • Maintain proper SPL levels, • Mix FOH audio console, • Working in the outdoors including heat, humidity and inclement weather, • Climbing ladders, ability to lift up to 50 lbs or more Youll Bring these Skills and Strengths to the Role: • Mission & Values Alignment: A passion for BRICs support of the arts in Brooklyn and a deep commitment to building community, igniting learning and making change through the arts and creativity., • Experience & Qualifications:, • At least 5 years of experience as a FOH Audio Engineer., • Degree and certifications in technical theater and/or concert production preferred., • Communication & Relationship Building: A highly skilled communicator who is a team player and can support the achievement of team goals., • Commitment to Equity & Inclusion: Brings experience operationalizing equity within the Performing Arts and or Hospitality function. Other Things to Know: • Compensation: The salary for this position is $40/hr., • Status and location: This is a seasonal role based at the Lena Horne Bandshell at Prospect Park., • General Schedule:, • Load In: May 4th - June 3rd (Monday-Friday 8 hours/ day), • BCBF Season: June 4th - September 19th (exact dates to be determined Approximately 10-14 hours/ day), • Load Out: September 21st - October 3rd (12 days, 8 hours/ day), • Mission & Values: BRIC is committed to building Brooklyn's creative future. We advance opportunities for visual artists, performers, and media makers. We present bold work that reflects diverse audiences and speaks to the world. We ignite learning in people of all ages. We unite Brooklyn through art and creativity to build community and make change. How to Apply: All applicants must submit a resume together with a cover letter outlining the ways in which their skills and experience align with our specific needs via our online application portal found here on our website. Candidates of color and from traditionally underrepresented backgrounds are highly encouraged to apply. BRIC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, military and veteran status, genetic information or any other factor which cannot be used as a basis for an employment decision.

Job DescriptionApplied AI Engineer (AI-Native Marketplace) Location: New York City (on-site, relocation supported) Compensation: USD 170,000 – 230,000 + Equity Hiring: Up to 2 engineers Company: Confidential (represented by Worthland) About the Project Our client is a well-funded, AI-native startup building a real production marketplace in a space that has historically relied on manual workflows and human judgment. The company has achieved clear product–market fit, is growing rapidly with a lean team, and uses AI not as an add-on but as the core decision engine of the business. Their systems directly impact matching quality, speed, and operational efficiency at scale. This is a hands-on role for builders who want to ship AI systems that operate in messy, real-world conditions and materially move business metrics. The Role As an Applied AI Engineer, you will own end-to-end AI systems powering the marketplace: scoring, matching, ranking, recommendations, and internal automation. You will work directly with the founder and operations team. There is no separate ML platform team—you own the full loop, from problem definition through production iteration. This is not a research role and not an infra-only ML position. It is a product-focused, applied AI builder role. Role Split (Approximate) * ~60% Applied AI / ML: model selection, prompting, fine-tuning, evaluation, experimentation * ~40% Product & Engineering: backend services, APIs, data pipelines, product integration First 30 Days (What Success Looks Like) Week 1 * Develop a deep understanding of existing AI systems (scoring, matching, automation) * Identify where models perform well vs. where they fail in production * Partner with the ops team to understand manual overrides and edge cases * Align with the founder on the highest-leverage problems to solve first Weeks 2–4 * Ship meaningful improvements to scoring/matching models and related product features * Begin reducing manual ops load through smarter automation * Take ownership of the AI roadmap, using the founder as a thought partner—not a project manager Key ResponsibilitiesApplied AI & Decision Systems * Build and improve matching, scoring, and ranking systems that directly affect marketplace outcomes * Design explainable and calibratable AI outputs so users can understand and trust decisions * Compare new inputs against historical outcomes to surface meaningful signal * Iterate based on real-world feedback, not just offline metrics Automation & Internal Systems * Replace manual review steps with intelligent AI-driven workflows * Build feedback loops where human overrides improve model performance over time * Identify and surface stuck or anomalous cases requiring human attention Product-Facing AI Features * Generate structured summaries from unstructured data (documents, notes, transcripts) * Build retrieval-based assistants and role-specific AI tools * Ship features that are user-facing, measurable, and tightly integrated into the product Experimentation & Evaluation * Design evaluation frameworks that reflect real business impact, not just model accuracy * Implement experimentation and A/B testing to validate improvements * Make pragmatic tradeoffs (prompt vs. fine-tune, off-the-shelf vs. custom) RequirementsMust-Have * 4+ years of engineering experience with AI/LLM features shipped to production * Experience owning AI systems end-to-end in a real product environment * Hands-on experience with LLM APIs, embeddings, vector databases, and evaluation * Strong backend or full-stack engineering fundamentals * Comfort working with imperfect data and evolving requirements Strong Plus * Experience at an AI-native startup or as a founding / early engineer * Background in recommendation systems, matching, search, or automation * Product intuition and comfort making fast, high-impact decisions * Willingness to be hands-on rather than operating through layers of abstraction Not a Fit If You Primarily: * Work only on ML platforms or infrastructure without owning product features * Focus on research, publishing, or offline experimentation * Require clean datasets and mature infra before shipping * Have only built basic RAG demos as your main AI experience * Prefer large, highly structured organizations Why This Role * High ownership and direct impact on core business metrics * Close collaboration with the founder and decision-makers * AI-first product where models are central, not decorative * Competitive compensation, meaningful equity, and long-term upside Interview Process * Intro Call (30 minutes): High-level screening to assess role fit, hands-on AI experience, and mutual interest in the opportunity and company stage. * Technical Interview (60 minutes): Applied system design discussion focused on a real-world AI problem (e.g. matching, ranking, automation), evaluating practical decision-making and tradeoffs. * Behavioral Deep Dive (60 minutes): Review of past experiences, ownership mindset, and working style in high-autonomy, fast-moving environments. * On-Site (Full Day): Collaborative working session solving real problems with the team to assess technical depth, problem-solving approach, and collaboration in practice.

Job Description Flowdesk's mission is to build a global financial institution for digital assets, one designed from the ground up for market integrity and efficiency. To achieve this in a rapidly evolving market, we apply a disciplined, first-principles approach to everything we do. This approach is embedded in our core services, from institutional liquidity provision, trading solutions, OTC execution to our comprehensive treasury management offerings. This is how we cut through the noise and build robust and scalable systems across all our business lines. We look for individuals who are driven by this systematic approach. Joining Flowdesk means you will be a key contributor in building and scaling a more transparent and efficient financial markets infrastructure. We are seeking Software Engineer with extensive experience in OTC trading to join us. You will design, develop, and maintain high-performance trading systems that power our OTC operations. Requirements Key Responsibilities: • Develop and optimize trading infrastructure for OTC execution and settlement., • Collaborate with traders, quants, and cross-functional teams to implement trading strategies and workflows., • Build scalable APIs and microservices for trade lifecycle management, pricing, and risk systems., • Design resilient solutions for clearing, settlement, and regulatory compliance Required. Qualifications: • Extensive hands-on experience building OTC trading systems or platforms., • 5+ years of software engineering experience with strong expertise in low-level programming language., • Deep understanding of financial markets, trade lifecycle, and OTC market structures Nice to Have: • Rust programming experience highly valued., • Knowledge of cryptocurrency or digital asset markets., • Familiarity with trading protocols (FIX, WebSocket) and market data systems., • International environment (English is the main language), • 100% Coverage from Justworks Benefits (Medical, Dental, and Vision plans), • Team events and offsites The base salary range for this role is between $150,000 - $200,000 in the State of New York. This range is not inclusive of our discretionary bonus. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data. Recruitment process Are you interested in this job but feel you haven't ticked all the boxes? Don't hesitate to apply and tell us in the cover letter section why we should meet! Here's what you can expect if you apply • HR interview (30'), • Technical Discussion with hiring manager (30'), • Technical Test, • Chat with the Head of Engineering (45'), • Chat with CTO (30') On the agenda, discussions rather than trick questions! These moments of exchange will allow you to understand how Flowdesk works and its values. But they are also (and above all) an opportunity for you to present your career path and your expectations for your next job! We are committed to an inclusive and accessible recruitment process. If you require any reasonable adjustments or have specific needs to enable you to participate fully in the interview or assessment process (e.g., a sign language interpreter, extra time for a test, or an accessible location), please contact us to discuss how we can support you.

Job Description THE ORGANIZATION The Center for Justice Innovation is a nonprofit organization dedicated to advancing community safety and racial justice. Since 1996, we’ve worked alongside communities, courts, and those most directly affected by the justice system to build stronger, healthier, and more equitable neighborhoods. With a team of over 900 staff and an annual budget of $130 million, the Center carries out its mission through three core strategies: • Operating Programs that pilot new ideas and address local challenges;, • Conducting original research to evaluate what works—and what doesn’t; and THE OPPORTUNITY Brooklyn Justice Initiatives (BJI), the largest operating project of the Center, seeks to re-engineer the experience of criminal court in Brooklyn, New York, by providing judges and attorneys meaningful alternatives to bail, fines, and jail sentences. Operating out of community-based offices, BJI is a team of social service providers, court-based court liaisons, mental health practitioners, compliance specialists, and others who seek to improve the quality of justice. Supervised Release offers an alternative to jail by providing pretrial supervision, case management, and voluntary social services to people charged with misdemeanor and felony offenses, and in doing so, uses an arrest as a window of opportunity to change the direction of a participant’s life, avoiding the harmful effects of incarceration. Program participants are monitored to ensure their appearance at court dates and mandatory programming, and receive referrals to services like job training, drug treatment, and mental health counseling. BJI is seeking a Clinical Manager for the borough’s Supervised Release Program (SRP). Reporting to the Director of Practice, Programming and Partnerships, the Clinical Manager will oversee SRP Clinicians who provide intake, assessment, evidence-based group and individual programming to address participant needs and court mandates, and crisis support to participants in need. This position leverages clinical, supervisory, and program management experience to support the SRP Clinicians in the execution of their responsibilities. Specifically, the Clinical Manager will provide SRP Clinicians with supervision and case conferencing in both one-on-one and group formats to ensure program offerings and clinical interventions are carried out thoroughly, ethically, and in alignment with the program model and organizational values. Lastly, the Clinical Manager also plays a key role in overseeing quality assurance systems and internal audits for the clinician team to ensure the teams’ compliance with program requirements, court reporting obligations, and adherence to the program model. The Clinical Manager will ensure effective cross-team communication and collaboration to prioritize comprehensive and aligned service delivery; proactively identify successes, challenges, and opportunities to strengthen programming; create opportunities for meaningful collaboration, and maximize internal and external resources and expertise through a trauma-informed lens. Responsibilities include but are not limited to: • Provide weekly supervision and bi-weekly group supervision to SRP Clinicians;, • Provide clinical support in community offices as needed, including but not limited to speaking with court stakeholders, and coordinating emergency services in response to participant escalations;, • Provide coverage for the Clinicians they supervise, as needed;, • Review mandatory programming recommendations to determine appropriateness, prior to submission to the court;, • Support policy and protocol implementation in collaboration with the Director of Programming & Partnerships, other members of site leadership, and the SRP Court Reform team;, • Work closely with the SRP Court Reform Training Specialist, Training Institute, and site Training Liaison to ensure SRP staff are consistently trained as required;, • Co-facilitate required clinical trainings, including intake and assessment trainings and de-escalation and crisis intervention training in collaboration with the centralized SRP Court Reform Team;, • In collaboration with the Center’s Court Reform team and the SRP clinicians, implement group and individual programming to address participant needs and court mandates;, • Responsible for quality assurance, monitoring team’s compliance with program requirements, best practices, and court reporting obligations;, • Responsible for consistent and effective cross-team communication and collaboration to proactively identify successes, challenges, and opportunities to strengthen programming, create opportunities for meaningful collaboration, and maximize internal and external resources and expertise;, • Support the recruitment and hiring of and onboarding and training for new clinical team members;, • Ensure regular and equitable access to program-related external professional development and training opportunities for all staff;, • Participate in regular staff trainings to develop program expertise and related skill sets, including required refresher and management trainings; and, • LMSW, MHC or equivalent licensure is required; LCSW preferred;, • 4 years direct practice (e.g. therapeutic or case management) and 2 years of supervisory experience required;, • Group work development and facilitation experience strongly preferred;, • Experience in pretrial or criminal legal system strongly preferred;, • Experience supporting people with specialized needs such as substance abuse treatment, mental health services, co-occurring disorders, intimate partner violence, or adolescent development strongly preferred;, • Therapeutic intervention training and experience preferred, including but not limited to crisis intervention or de-escalation management;, • Comprehensive knowledge and experience with local social service providers required;, • Must be detail-oriented with strong organizational and time management skills;, • Experience using trauma-informed and strength-based approaches strongly preferred;, • Training and experience with Motivational Interviewing and Cognitive Behavioral Therapy strongly preferred;, • Must be able to work effectively independently and as part of a highly interdependent, multi-disciplinary team within a fast-paced and dynamic work environment;, • Professional demeanor and ability to work collaboratively and effectively with a variety of program stakeholders, including judges, prosecutors, defense attorneys, court staff, and site partner agencies required; and Position Location: Brooklyn, NY Compensation: The compensation range for this position is $78,000 - $92,500 and is commensurate with experience. Benefits: The Center for Justice Innovation offers an excellent benefits package including comprehensive healthcare with a national network, free basic dental coverage, vision insurance, short-term and long-term disability, life insurance, and flexible spending accounts including commuter FSA. We prioritize mental health care for our staff and offer services like Talkspace and Ginger through our healthcare plans. We offer a 403(b) retirement plan with a two-to-one employer contribution up to 5%. The Center for Justice Innovation is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. We strongly encourage and welcome applications from women, people of color, members of the LGBTQ+ community, and individuals with prior contact with the criminal justice system. Our goal is to create a supportive and respectful environment where everyone, regardless of background or identity, feels valued and included. At this time, the Center is unable to sponsor or take over sponsorship of an employment visa. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment. Candidates are expected to provide accurate and truthful information throughout the hiring process. Any misrepresentation, falsification, or omission of material facts may result in disqualification from consideration, withdrawal of an offer, or termination of employment, regardless of when discovered. In compliance with federal law, all hires must verify their identity and eligibility to work in the United States and complete the required employment verification form upon hire. Please refer to the job posting for relevant contact information. If contact details are not provided, we kindly ask that you refrain from inquiries via phone or email, as only shortlisted candidates will be contacted. Powered by JazzHR UPVnnQLAbB

Job Description At TixTrack, we support our clients by creating superior ticketing solutions for performing arts and cultural institutions through a combination of modern technology, beautifully simple design, and the art of listening. Headquartered in the heart of the Broadway Theatre District, NYC, we are a small, but growing team of hardworking, highly motivated individuals. We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions. Our core product, Nliven, is a real-time platform that helps venues manage ticket sales efficiently while creating a more engaging buying experience for customers. With a presence across both the US and UK, we are anticipating robust growth in 2026. Even with a highly dispersed, largely remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we “role”. About The Role The Platform Engineering team builds the systems, tooling, and operational standards that enable product teams to deliver software safely, frequently, and independently as the company grows.The Platform Engineer is responsible for contributing as part of this team, helping to lead the design, scalability, reliability, and operational excellence of the company’s platform infrastructure and core services. This role partners closely with Engineering, Product, and Cybersecurity to architect and evolve systems that support a highly available, secure, and resilient multi-tenant SaaS environment. As a senior individual contributor, the Platform Engineer applies advanced reliability and systems engineering principles to production environments, influencing architectural decisions and long-term platform strategy. This role balances speed of delivery with operational maturity, ensuring the platform scales effectively while maintaining high standards of performance, security, and uptime. This position reports to the Platform Engineering Manager. This position is full-time and fully remote. Candidates must be located in one of the following states: New York, New Jersey, Connecticut, California, Oregon, Colorado, Texas, Wisconsin, Minnesota, Louisiana, Florida, Virginia, North Carolina, and South Carolina. Candidates may be required to travel and/or meet up in-person from time to time. There may also be an expectation in the future for hybrid work in a local office. About You * You bring deep experience designing and operating production-grade cloud platforms, ideally within Microsoft Azure, and have helped evolve infrastructure that supports reliable, highly available SaaS systems at scale. * You have led or played a major role in complex platform initiatives, such as Kubernetes adoption, infrastructure modernization, or safely decomposing monolithic systems while the business continued shipping product.. * You have strong experience building and evolving CI/CD pipelines, infrastructure-as-code frameworks, and deployment automation that allow engineering teams to ship software safely and frequently. * You think in terms of systems, reliability, and operational maturity, with experience designing observability practices, incident response processes, and service reliability standards that improve uptime and reduce operational friction. * You naturally raise the technical bar around you, documenting architecture decisions, mentoring engineers, and helping teams adopt stronger reliability, observability, and operational practices across production systems. What You'll Do * Lead the design, implementation, and evolution of reliable, scalable platform infrastructure supporting the company’s SaaS products and APIs. * Partner with engineering teams to evolve platform architecture over time, supporting safe system decomposition, service ownership, and scalable service boundaries. * Architect and maintain infrastructure-as-code frameworks and automation standards to ensure consistency and repeatability across environments. * Establish and refine monitoring, alerting, logging, and observability practices to proactively detect and resolve system issues. * Own and improve incident response frameworks, root cause analysis processes, and post-incident reviews, driving systemic improvements. * Define and guide service level objectives (SLOs), service level indicators (SLIs), and error budgets to support reliability-driven decision-making. * Partner with Engineering teams to embed reliability, operability, and scalability considerations into system architecture and deployment workflows. * Lead improvements to CI/CD pipelines, deployment automation, and platform tooling to increase developer velocity and reduce operational friction. * Drive capacity planning, performance optimization, and scaling strategies to ensure platform readiness for growth and peak usage. * Collaborate with Security and Engineering leadership to ensure platform resilience, data protection, and compliance best practices are embedded in infrastructure design. * Provide technical leadership and mentorship to engineers across teams, influencing platform standards and architectural best practices. * Contribute to documentation, operational standards, and runbooks to ensure consistency and knowledge sharing. * Participate in on-call rotations and provide production support as needed to maintain system uptime and reliability. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice. What You'll BringMinimum Requirements * Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience. * 8+ years of experience in Site Reliability Engineering, Platform Engineering, DevOps, Infrastructure Engineering, or related roles within a SaaS environment. * Demonstrated experience designing and supporting highly available, production-grade cloud infrastructure. * Deep experience with cloud platforms (Azure preferred), networking, and distributed systems architecture. * Strong experience with infrastructure as code, automation frameworks, and CI/CD pipeline design. * Experience supporting multi-tenant SaaS systems with high availability, uptime, and performance requirements. * Experience with containerization and orchestration technologies (e.g., Kubernetes). * Experience leading complex technical initiatives or serving as a senior technical advisor across engineering teams. Essential Skills * Strong systems-thinking and architectural judgment, with the ability to design scalable, resilient solutions. * Advanced troubleshooting and root cause analysis skills across distributed systems. * Ability to influence technical direction without direct authority. * Strong written and verbal communication skills, including the ability to document architecture decisions and operational processes. * Ability to balance long-term platform strategy with short-term business priorities. * High level of ownership, accountability, and attention to detail. * Ability to work independently while collaborating effectively across Engineering, Product, and Cybersecurity teams. * Commitment to operational excellence and continuous improvement. Tools You’ll Use * Slack * Jira * Confluence * GitHub * Visual Studio Code / IDE * Datadog * AI-assisted development tools (GitHub Copilot) What We Value Find Harmony - We confidently manage our work priorities and feel comfortable taking time to enjoy life outside of work. Have a Clear View - We are transparent and honest, understand our roles, and know how we contribute. Be a Fan - We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions. Welcome All - We are a diverse group of employees that come together as a team, without ego, and do great work. Perform at Your Best – We are committed to our customers success, always willing to listen and improve, to ensure our products exceed expectations. How We Work Radical Curiosity - We Stay Hungry - We approach each day with curiosity and accountability; learning, engaging fully, questioning assumptions, connecting our work to the bigger picture, and always keeping the customer at the center. Embrace Change - We Own Outcomes Together - We succeed by holding ourselves accountable, collaborating deeply across teams, embracing change, and continuously improving together. Seek Solutions - We Continuously Innovate Together - We focus on solutions and client value by acting decisively, prioritizing what matters most, and turning ideas into results through rapid, iterative action. Empathy - We Grow Together - We listen deeply to our customers and to each other, using data, empathy, and mutual respect to grow stronger together. Transform - We Raise The Bar - We set high standards, honor our commitments, and move forward every day with a success mindset, driving continuous improvement and quality for our customers. Our Commitment to Diversity TixTrack is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, & respected. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace. We are focused on building a culture that acknowledges and values diversity, equity, and inclusion. What We Offer * A base annual salary range of $170,000 - $195,000, commensurate with experience * Eligibility for annual bonus based on performance and company success * 100% of premium paid for medical, dental and vision benefits for employee and dependents, with an HSA-eligible option (with a $1,000 employer contribution for 2026) * Company-paid life insurance * Traditional and Roth 401k plans * Paid parental leave * Learning & development opportunities with company reimbursement for eligible educational expenses * Working abroad opportunities * Volunteer days off * Flexible scheduling * Up to $300 reimbursement for initial equipment to set up hybrid work environment * Generous PTO and holiday schedule * Remote work environment California Applicants: CCPA/CPRA Notice Right to Work Poster Notice of E-verify Participation Our team is here to support you throughout the hiring process with reasonable accommodations. 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Job DescriptionWalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation. Together, SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMe's intuitive digital adoption platform. We are seeking a Customer Success Engineering (CSE) Manager to lead, grow, and enable a high-performing CSE organization. This leader will oversee delivery execution, customer outcomes, capacity planning, and operational excellence — while driving adoption, value realization, retention, and strategic impact across enterprise accounts. The CSE Manager will set the bar for solution advising excellence, evolving a proactive methodology where engineers leverage insights, anticipate risks, reduce escalations, and accelerate customer success. This role blends people leadership, delivery oversight, enablement strategy, and cross-functional partnership.What you'll Own • Team & People Leadership, • Manage, mentor, and develop a team of CSEs — improving technical depth, advising skills, and business understanding., • Build a culture of proactivity, ownership, continuous improvement, outcome focus, and customer value creation., • Ensure CSEs demonstrate core IC competencies: solution advising, implementation, enablement, reporting/AI insight usage, and proactive risk identification., • Run structured coaching, 1:1s, shadow programs, learning paths, and development planning., • Lead hiring, capability leveling, career pathing, and talent calibration., • Drive the hiring and development of a new CSE team in 2026 — building foundational capabilities, onboarding structure, and the operating rhythm for a growing organization., • Delivery & Execution Management, • Oversee customer engagements focused on configuration, implementation, enablement, optimization, and ongoing impact delivery., • Maintain visibility into assignment timelines, capacity, blockers, and outcomes., • Ensure best practices in solution design, build, rollout, testing, and production readiness., • Validate that CSEs understand customer business cases and translate them into high-impact WalkMe solutions., • Engage directly with customers — particularly for critical, strategic, or high-risk engagements — to ensure the right plan, approach, and solution has been delivered., • Guide CSEs in delivering workshops, training sessions, office hours, and ongoing learning programs that accelerate adoption and maturity., • Customer Value, Adoption & Retention, • Drive CSAT, feature utilization, time-to-value, expansion influence, and renewal outcomes., • Ensure the team monitors usage signals, reports, workflows, and AI insights to identify risks early., • Support escalations for complex or strategic accounts while coaching IC ownership and self-resolution., • Promote a value-focused advising approach rather than task-focused execution., • Operational Excellence & Methodology Ownership, • Build and scale playbooks, documentation, frameworks, and delivery patterns for repeatable success., • Reinforce proactive work methodology — structured communication, early risk flagging, mitigation planning., • Optimize tooling, reporting, assignment intake, forecasting, and utilization workflows., • Collaborate with CSM, TAs, Sales, Support, and Product to strengthen cross-functional alignment and execution., • Translate field learnings into product feedback, feature requests, and usability improvement recommendations., • Enablement & Scaling Content, • Create and expand knowledge assets: guides, workflows, documentation, best-practice standards., • Support customer and internal enablement programs such as training, workshops, and learning series., • Define skill frameworks, expectations, and development tracks for CSE professional growth.What You Need to Succeed, • Qualifications, • 5+ years in customer-facing technical roles (CSE, Solutions Engineer, Technical Advisor, PS/Enablement roles, etc.), • 2+ years of people management or leadership experience preferred., • Strong technical understanding of SaaS/web technologies (HTML/CSS/JS), integrations, and data workflows., • Ability to understand business needs and translate them into effective WalkMe solutions., • Skilled in report interpretation and AI insight usage to drive decisions and actions., • Excellent communication and stakeholder management across business and technical teams., • Strong organizational skills with ability to manage multiple workstreams and priorities., • Passion for coaching talent, improving operational maturity, and driving measurable outcomes., • Nice to Have, • Experience with WalkMe or digital adoption platforms., • Familiarity with SAP, enterprise integration patterns, IDP/SSO configuration, extensions/snippet deployment., • Background in customer enablement, advisory programs, or technical training., • Experience scaling self-serve maturity and knowledge resources.Success in the role, • CSE team delivers consistently and with high quality across strategic work., • Customer adoption grows through proactive insights, advising maturity, and business alignment., • Escalations decrease as risks are identified and mitigated early., • Playbooks, documentation, and repeatable delivery assets reduce variability and accelerate execution., • CSEs operate with proactive rhythm — leveraging data/AI signals to drive outcomes rather than respond to issues.

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