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Job DescriptionCompany Description Blend is a premier AI services provider, committed to co-creating meaningful impact for its clients through the power of data science, AI, technology, and people. With a mission to fuel bold visions, Blend tackles significant challenges by seamlessly aligning human expertise with artificial intelligence. The company is dedicated to unlocking value and fostering innovation for its clients by harnessing world-class people and data-driven strategy. We believe that the power of people and AI can have a meaningful impact on your world, creating more fulfilling work and projects for our people and clients. For more information, visit . Blend is seeking a Workforce Solutions Leader to define, build, and scale a next-generation workforce strategy that helps clients transition from traditional contingent labor models to AI-enabled, outcome-driven operating models. Job Description This is a senior, growth-oriented leadership role responsible for shaping how work gets done in an AI-enabled world, where intelligent systems, automation, and human expertise are deliberately orchestrated to drive efficiency, quality, and measurable business value. The ideal candidate brings deep credibility in the staffing, contingent labor, or BPO ecosystem, combined with a forward-looking perspective on how those models must evolve to meet modern enterprise needs. This individual will be seen by clients as a trusted advisor and by internal teams as a catalyst for change. Ideal candidates are credible with senior buyers, collaborative by nature, and seen as a reason to buy. Key Responsibilities Strategy & Vision * Define and articulate Blend’s point of view on the future of workforce solutions in an AI-enabled enterprise. * Develop and execute a multi-year roadmap to evolve contingent labor, managed services, and talent-based offerings into scalable, AI-driven workforce solutions. * Identify where automation, AI, and operating model redesign can materially improve client outcomes. Offering Development & Commercialization * Design and launch differentiated workforce solutions that blend talent, technology, automation, and AI. * Build clear value propositions, pricing models, and commercial structures tied to outcomes, efficiency, and ROI - not just headcount. * Ensure offerings are operationally sound, scalable, and financially viable. Client & Growth Leadership * Partner with sales and client leaders to originate opportunities, secure executive buyers, and expand strategic client relationships. * Lead executive-level conversations with clients around workforce transformation, AI adoption, and operating model change. * Position Blend as a long-term strategic partner with Fortune 1000 clients. Collaboration & Execution * Work closely with Practice Leaders, Talent Leaders, Solutions Leaders, Finance, Marketing, and Delivery teams to bring offerings to market and ensure successful execution. * Serve as a connective leader who can bridge strategy, sales, and delivery. Qualifications Experience: * 10+ years in consulting, workforce solutions, staffing, contingent labor, BPO, or professional services. * Demonstrated experience developing, scaling, and commercializing services or solutions that drive revenue growth. * Strong understanding of AI, automation, and data-driven operating models from a business perspective. * Experience supporting Financial Services marketing, brand, or product teams strongly preferred. Skills & Attributes: * Strategic visionary mindset with the ability to translate future-state concepts into market-ready offerings. * Credible executive presence with senior client stakeholders. * Comfortable challenging legacy models and navigating ambiguity. * Growth-oriented, entrepreneurial and biased toward action. * Strong commercial and financial acumen. * Ability to analyze data and market trends to make informed, strategic decisions while avoiding analysis paralysis. * Collaborative leader capable of mobilizing cross-functional teams. Education Bachelor’s degree in business, marketing, or a related field is required; an MBA or equivalent advanced degree is preferred. Other Requirements: * Willingness to travel as required to meet with clients and attend external and internal events. Additional Information What We Offer: * Competitive compensation package with performance-based incentives. * Comprehensive benefits including: health, dental, and retirement plans. * A dynamic, collaborative, and inclusive work environment. * Opportunity to shape and influence the strategic direction of a growing company. A diverse workforce is a strong workforce. To deliver growth at BLEND360 and for our clients, we believe we have a responsibility and unique opportunity to positively impact the workforce. Diversity has played a critical role in our history, our growth, and continues to have a profound impact on our success. We are determined to have equality in the workplace, within our team and as an extension of our clients’ team. This is not the work of the moment, and this requires continued learning and purposeful actions. We are investing resources to understand and improve the sourcing, selection, and retention of the talent we hire, and the workforce we provide for our clients. We will communicate our journey in the spirit of transparency and shared learning. All your information will be kept confidential according to EEO guidelines.

Job DescriptionCompany Description BLEND360 is an acclaimed, forward-thinking Data, Digital Marketing, & AI Solutions Company, dedicated to fueling remarkable outcomes for our Fortune 500 clients. Our trajectory is one of continuous expansion, emerging at the crossroads of cutting-edge analytics, data proficiency, technology, and digital marketing excellence. We are seeking a Marketing Operations professional to contribute to this client's marketing campaign process. This posting is to attract and build a pipeline for future Marketing Operations roles for our client. This is not an open role, but for pipeline. Job Description The Marketing Operations professional will work on-site at our Fortune 100 financial service client’s office in NYC. This exciting ground floor opportunity will utilize your project management/detail orientation and interpersonal skills to drive the successful launch of marketing campaigns. This role is effectively the hub of the wheel, ensuring the smooth, timely and error-free process flow between all departments. You will learn specialized skills including marketing best practices, project management, relationship building, and implementation. The Details: • Location: New York, NY, • Duration: 12-15 month contract with potential to extend based on performance and budget, • Hybrid: 3 days in client's office in NYC, • Manage end-to-end campaign execution across various marketing channels, • Manage periodic compliance mandated updates across marketing assets, • Coordinate with technology and product management teams to complete required updates, • Support marketing managers in efforts designed to improve the customer experience, • Build cross-functional relationships across multiple internal & external partners, • Identify and create efficiencies in current marketing processes, • QA campaign assets throughout process for accuracyQualifications, • Bachelor's Degree, • 1-3 years of work experience (preferably in a large corporate/agency setting) doing marketing campaign execution, project management and collaboration; this includes full time or internship experience, • Desire to join a high-profile, results-oriented and dynamic team, • Ability to work in a fast-paced, constantly evolving environment, • Extremely strong organizational skills including attention to detail, handling multiple priorities, managing tight timelines, driving flawless execution and problem-solving abilities, • Ability to problem solve and pivot quickly to meet deadlines when last minute changes arise, • Mix of analytical skills and strategic thinking with a demonstrated ability to drive business results, • Proven ability to build and leverage relationships, • Exceptional oral and written communication skills, • Prior experience using a project management tool or tracker a plus, • Proficient Microsoft Office Suite; advanced Excel skills a plus, • Adobe Suite experience nice-to-have Additional Information The starting pay range for this role is $28-30 per hour. Actual compensation within the range will be dependent on several factors including but not limited to relevant experience, skills, certifications, training, and location. It is not typical for an individual to be hired at or near the top of the range and determining factors for compensation are considered for each individual circumstance. BLEND360 also offers a competitive benefits program to meet the health and financial well-being of our team and their families. You can look forward to a range of benefits including medical, dental, vision, 401K, PTO, commuter benefits, spending accounts, life insurance, disability coverage, and EAPs. A diverse workforce is a strong workforce. To deliver growth at BLEND360 and for our clients, we believe as a Talent Solutions Company, we have a responsibility and unique opportunity to positively impact the workforce. Diversity has played a critical role in our history, our growth, and continues to have a profound impact on our success. We are determined to have equality in the workplace, within our team and as an extension of our clients’ team. This is not the work of the moment, and this requires continued learning and purposeful actions. We are investing resources to understand and improve the sourcing, selection and retention of the talent we hire, and ultimately the workforce we provide our clients. We will communicate our journey in the spirit of transparency and shared learning. We know that the Confidence Gap and Imposter Syndrome are real – we encourage you to apply so we can get to know you. Connect with us and we will work together to find your next great opportunity. BLEND360 is an equal opportunity employer.

Job DescriptionCatbird is filling an exciting role for a Customer Analytics Manager, reporting to the VP of Marketing. In this role, you will partner closely with our marketing, finance, product, and leadership team to develop best in class retention strategies, increase customer loyalty and lifetime value, and mitigate churn across our e-commerce and store customer cohorts. Our ideal candidate is data driven with a deep understanding of the full customer lifecycle and its drivers. Key Responsibilities • Extract and analyze CRM data, customer service feedback, customer purchase behavior, and survey insights to build out the following: - Streamlined customer dashboards for ongoing and ad hoc analysis- Summary of key insights and actions to wider team - Automated reporting in Catbird’s BI platform, Looker, • Define additional metrics and tracking to measure Catbird’s retention health and brand heat., • Identify shifts within our customer behavior and relevant actions to drive growth, • Work closely with marketing to provide data driven direction on lifecycle marketing campaigns across channels., • Provide data driven framework for Catbird’s pilot loyalty program and clienteling services across e-commerce and store., • Work closely with the marketing and merchandising teams to provide insights into audience segmentation, purchase behavior, cross purchase and spend trends., • Partner with the marketing and retail teams to create monthly and weekly customer engagement reporting, and measurable KPIs., • Work with marketing on A/B testing processes for creative, messaging, send frequency, and timing to constantly improve performance.Our Ideal Candidate, • 5+ years experience in corporate strategy, consulting, or CRM experience, • Strong data analytics and qualitative skills, SQL is a strong plus!, • Deep experience in analytics platforms, • Looker proficiency a must: dashboard modeling and design: Looks, views, and joins as well as data validation, • Experience with customer research methods – including coding and deploying surveys, and social listening, • Ability to translate insights into actionable strategies, • A strong communicator who enjoys collaborating with small, cross functional teams, • A passion for the Catbird brand and sustainability mission is a strong plus!Perks & Benefits, • Healthcare eligibility following 30 days of hire with 75% of the medical premium covered by Catbird. And 25% of the premium is covered for children. We also offer dental and vision., • Generous PTO plus additional paid holidays, sick days, and an extra day off during the month of your birthday!, • 401(k) with profit sharing and safe harbor contribution eligibility after one year of employment. We invest through a portfolio focused on socially responsible funds., • Professional Development Stipend: an allotment of $200/year, plus other workshops and talks throughout the year, • Parental Leave: 12 weeks are 100% paid., • The Catbird Giving Fund: We vote as a company on what organizations to support. A portion of all sales, year round, are donated to nonprofits aligned with our core beliefs of equality and helping others., • A generous employee discount, • Pre-taxed commuter discounts to save money on getting to work, • Discounted Citi Bike Annual Membership, • Regular company-wide celebrations & events

Job Description We are seeking a non-invasive academic Cardiologist for a teaching medical center located in a culturally diverse area of New York City. The practice includes both outpatient and inpatient settings. Responsibilities • Interpretation of transthoracic echocardiograms, performance of TEE’s and stress tests, • Inpatient/outpatient cardiology consults, • CCU rotation, • Interpretation of holter monitors, event recorders and EKG’s, • Supervision/teaching of Medical Students/Residents/Physician Assistants, • Schedule: Full Time Requirements • MD or DO, • Board certified/eligible in Cardiology, • Licensed to practice in the State of New York Job Perks • Competitive salary, great benefits, and other attractive incentives, • Generous PTO, • All major insurances (health, life, disability), • Work-life balance is valued, • A team environment that believes in employee development, professional growth, and company longevity, • Culture is one of mutual respect, teamwork, and equality, • The organization embraces and values an inclusive work environment Salary: The posted range is not a guarantee. The actual salary will be based on qualifications, experience, and education and could fall outside of this range. Contact us for more information. If you are passionate about what you could accomplish in this role, we would love to hear from you! Company DescriptionWe provide full-service Healthcare Recruitment solutions. We identify, attract, engage, and connect the best possible talent with quality healthcare professionals. We build teams, provide executive recruitment solutions and discover high-performance candidates on behalf of our client partners. Our strength lies in our proven recruitment strategies, leadership in the larger healthcare community (regional and national), and networking.We provide full-service Healthcare Recruitment solutions. We identify, attract, engage, and connect the best possible talent with quality healthcare professionals. We build teams, provide executive recruitment solutions and discover high-performance candidates on behalf of our client partners. Our strength lies in our proven recruitment strategies, leadership in the larger healthcare community (regional and national), and networking.

Job Description Company introduction: Compass Pathways plc (Nasdaq: CMPS) is a biotechnology company dedicated to accelerating patient access to evidence-based innovation in mental health. The Company is headquartered in London, UK, with offices in New York City in the US. We focus on developing novel treatments that have the potential to improve the lives of those who are suffering with mental health conditions and who are not helped by current treatments. We are pioneering a new paradigm for treating mental health conditions focused on rapid and durable responses through the development of our investigational COMP360 synthetic psilocybin treatment, potentially a first in class treatment. COMP360 has Breakthrough Therapy designation from the US Food and Drug Administration (FDA) and has received Innovative Licensing and Access Pathway (ILAP) designation in the UK for treatment-resistant depression (TRD) due to the pressing unmet need in this area. We are currently in phase 3 for TRD, have completed phase 2 studies for both post-traumatic stress disorder (PTSD) and anorexia nervosa and are planning a further late-stage study in PTSD. We envision a world where mental health means not just the absence of illness but the ability to thrive. - Compass Pathways. Job overview: The Senior Financial Analyst, Commercial delivers critical FP&A support to Commercial OPEX budget owners, handling budgeting, quarterly forecasts, long-range planning, and detailed budget vs. actuals at department, account, and PO levels. Builds and maintains OPEX forecast models for hub/patient services, T&E, and headcount; partners on business cases, PO approvals, spend risks/opportunities, SOX compliance, and Accounting alignment. Drives process improvements, executive presentations, and cross-functional partnering in a fast-paced, pre-launch biotech environment advancing mental health treatments. Location: Home based on the East Coast, US or hybrid in your New York City office. Reporting to: Associate Director, FP&A. Roles and responsibilities: (include but not limited to) • Provide FP&A support to Commercial OPEX budget owners budget, quarterly forecast and long range planning submissions, • Prepare detailed budget vs actuals at the relevant level of analysis (dept level, account level, purchase order level etc) for review with Commercial budget owners, • Create and maintain OPEX forecast models for Commercial related activities, including hub/patient services, T&E analysis etc, • Partner with Commercial leadership and the People Team to understand headcount requests, timing and all associated expenses (benefits, recruiting, sign-ons etc), • Support business plan development for potential Commercial OPEX investments, • Partner with Commercial OPEX budget owners to ensure purchase orders are created and approved with accurate coding and in accordance with our delegation of authority, • Proactively identify spending risks and opportunities through interactions with and escalate to FP&A/Commercial leadership when appropriate, • Partner closely with broader FP&A team for corporate / SOX deliverables, • Partner with Accounting to ensure accurate reflection of actuals and to ensure alignment of expense and cash forecasts according to accounting treatment, • Input relevant data into Powerpoint presentations for Commercial, Executive and Board level leadership, • Bachelors Degree in Finance or Accounting, • 3-5 years FP&A experience in a public company, • Pharma/biotech experience is advantageous, • Commercial experience is a plus, • Expertise with Excel and strong PowerPoint skills, • Prior experience with Workday Adaptive (or similar) and Netsuite (or similar) financial software, • Detail oriented with strong analytical skills, • Ability to perform in a fast moving, pre-launch environment, • Team player with a customer service approach to business partnering Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. Base pay is one part of the Total Package that is provided to compensate and recognise employees for their work and any role at Compass, regardless of the location, is eligible for additional discretionary bonuses and equity. 【Base salary per annum】:$120,000—$170,000 USDBenefits & Compensation: For an overview of our benefits package and compensation information, please visit "Working at Compass". Equal opportunities: Reasonable accommodation We are committed to building a workplace where everyone's wellbeing matters. If you need reasonable accommodation during the interview process to be at your best, please let our recruiting team know. UK applicants We are proud of our commitment to diversity and equality (pursuant to the Equality Act 2010). We do not discriminate based upon race, religion or belief, colour, nationality, ethnic or national origin, gender, pregnancy or maternity, marital or civil partner status, sexual orientation, gender reassignment, age or disability. US applicants Compass Pathways is proud to be an equal opportunity employer. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, and related medical conditions), ethnicity, age, disability, sexual orientation, gender identity, gender expression, military service, genetic information, familial or marital status, or any other status, category, or characteristic protected by applicable law. Sponsorship: Unfortunately, we cannot sponsor employment visas and can only accept applications if you have employment rights in the country to which you are applying. Data Privacy: All data is confidential and protected by all legal and data privacy requirements, please see our recruitment Privacy Notice to learn more about how we process personal data.

Job Description Company introduction: Compass Pathways plc (Nasdaq: CMPS) is a biotechnology company dedicated to accelerating patient access to evidence-based innovation in mental health. The Company is headquartered in London, UK, with offices in New York City in the US. We focus on developing novel treatments that have the potential to improve the lives of those who are suffering with mental health conditions and who are not helped by current treatments. We are pioneering a new paradigm for treating mental health conditions focused on rapid and durable responses through the development of our investigational COMP360 synthetic psilocybin treatment, potentially a first in class treatment. COMP360 has Breakthrough Therapy designation from the US Food and Drug Administration (FDA) and has received Innovative Licensing and Access Pathway (ILAP) designation in the UK for treatment-resistant depression (TRD) due to the pressing unmet need in this area. We are currently in phase 3 for TRD, have completed phase 2 studies for both post-traumatic stress disorder (PTSD) and anorexia nervosa and are planning a further late-stage study in PTSD. We envision a world where mental health means not just the absence of illness but the ability to thrive. - Compass Pathways. Job overview: The Director, Promotional Medical Education owns the end-to-end promotional medical education function, setting strategy and long-term vision while also personally leading execution of education programs (and overseeing TLL operationalizing programs regionally, where appropriate). This role establishes an integrated promotional education roadmap aligned to company objectives and customer needs, builds and operates a compliant speaker/faculty model, and delivers high-quality educational experiences through live, virtual, and hybrid formats. The Director will be both strategic architect and operational driver, ensuring education investments translate into measurable engagement and impact. Location: Hybrid in our New York City office or remote on the East Coast in the United States. Reports to: Senior Director, HCP Marketing. Roles and responsibilities (Include but are not limited to): Strategy, Vision & Portfolio Leadership • Own the multi-year promotional medical education strategy and roadmap, translating company priorities into scalable education plans and platforms, • Set portfolio-level priorities across channels, programs, audiences, and investments, balancing near-term execution with long-term capability building, • Serve as a strategic advisor to cross-functional leadership, positioning promotional education as a core business and customer engagement driver, • Architect and build integrated promotional education experiences (e.g., peer‑to‑peer programs, workshops, advisory boards, speaker trainings, congress symposia/product theaters where applicable, and digital learning), • Lead content planning with internal stakeholders (Brand, Medical Affairs, Marketing) to ensure alignment with strategy and educational objectives, • Set the promotional speaker/faculty strategy and operating model, including recruitment profiles, onboarding/training approach, utilization, governance, and ongoing capability building, • Lead end‑to‑end execution of promotional medical education programs, ensuring operational excellence across live, virtual, and hybrid formats, • Implement efficient, scalable processes that support speed, quality, and compliance, • Shape the organization's promotional education‑driven engagement philosophy; how, when, and where to engage customers through educational channels, • Partner closely with cross‑functional teams (Commercial, Medical Affairs, Field Teams, Marketing, Market Access) to align priorities and deliver cohesive customer experiences, • Define a measurement framework linking promotional education to engagement quality and business objectives, • Bachelor's degree required (life sciences or related field preferred); advanced degree a plus, • 8+ years of experience in medical, professional, or promotional education, HCP education, training, or related roles, • Proven ability to lead both strategy and hands on execution of education programs across live, virtual, and hybrid formats, • Strong knowledge of FDA promotional regulations and applicable education compliance standards (promotional and non promotional), • Experience supporting product launches, lifecycle management and building speaker/faculty models, • Experience leading teams and/or managing vendors as an extension of the organization, • Experience with digital education platforms and innovative learning approaches, • Demonstrated ability to develop and communicate strategy with senior leaders in matrixed environments, • Strong leadership, influence, and stakeholder management skills, • Highly organized, execution focused, and able to manage complexity and change, • Track record of delivering high quality work on time and on budget Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. Base pay is one part of the Total Package that is provided to compensate and recognise employees for their work and any role at Compass, regardless of the location, is eligible for additional discretionary bonuses and equity. 【Base salary per annum】:$200,000—$250,000 USDBenefits & Compensation: For an overview of our benefits package and compensation information, please visit "Working at Compass". Equal opportunities: Reasonable accommodation We are committed to building a workplace where everyone's wellbeing matters. If you need reasonable accommodation during the interview process to be at your best, please let our recruiting team know. UK applicants We are proud of our commitment to diversity and equality (pursuant to the Equality Act 2010). We do not discriminate based upon race, religion or belief, colour, nationality, ethnic or national origin, gender, pregnancy or maternity, marital or civil partner status, sexual orientation, gender reassignment, age or disability. US applicants Compass Pathways is proud to be an equal opportunity employer. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, and related medical conditions), ethnicity, age, disability, sexual orientation, gender identity, gender expression, military service, genetic information, familial or marital status, or any other status, category, or characteristic protected by applicable law. Sponsorship: Unfortunately, we cannot sponsor employment visas and can only accept applications if you have employment rights in the country to which you are applying. Data Privacy: All data is confidential and protected by all legal and data privacy requirements, please see our recruitment Privacy Notice to learn more about how we process personal data.

Job Description We're a stealth beauty startup preparing to launch a new haircare brand, and we're looking for a Sr. Social Media Manager who lives and breathes internet culture. This is a rare opportunity to launch a brand from scratch, define its voice, and shape its cultural footprint–working closely with a high-profile founder and cross-functional teams. You'll own our TikTok presence end-to-end–from spotting trends early and remixing them in fresh, on-brand ways, to filming, editing, posting, and engaging with the community. You'll also create content that lives across YouTube, product pages, and performance marketing, helping define a cross-platform strategy that drives growth, awareness, and engagement. This is a highly creative, fast-moving role where you'll have real ownership, hands-on creative freedom, and high visibility. You'll make content that feels like your funniest, smartest, most relatable friend–while keeping it professional, polished, and true to the founder's vision. If you love spotting trends before anyone else, creating scroll-stopping content, and shaping a brand's voice from day one that people recognize and love, this role is for you. WHAT YOU'LL DO • Own the brand's TikTok strategy and daily execution, ensuring content is engaging, on-brand, and culturally relevant, • Create original, trend-forward video content that educates, entertains, and builds brand love, • Participate in trends in a way that feels fresh, funny, and true to the brand, • Invent new formats and recurring content series that drive engagement and tell the product story, • Film content at events, tutorials, and behind-the-scenes moments using iPhone or handheld camera setups, • Edit videos for TikTok, YouTube, PDP pages, and performance ads, • Actively engage on TikTok with other creators in a way that is funny, kind, relatable, and attention-grabbing, • Identify and collaborate with TikTok creators to amplify brand reach, • Partner with marketing, product, and the founder to ensure content aligns with strategic goals, brand voice, and business objectives, • Analyze performance data to iterate quickly, optimize content, and test new ideas WHAT WE SEEK • 8+ years of experience creating social content for brands, with a proven track record of driving engagement and growth, • Deep understanding of TikTok culture, trends, humor, and timing, with strong instincts for what feels native versus forced, • Hands-on experience filming and editing video content (CapCut, Premiere, Final Cut, or similar), • Experience collaborating with executives, founders, or high-profile leaders, with exceptional emotional intelligence and professionalism, • Passion for haircare and beauty (professional experience in beauty is a plus, not a requirement), • Excellent communication and collaboration skills, able to translate cultural insights into actionable content strategy LOCATION This mostly remote role based in or around New York City, with in-person work is required for events, shoots, and collaborations. The full compensation package is based on candidate experience. Pay Range$100,000—$135,000 USD We are committed to diversity, equality, and inclusion in all its practices. It is the policy of Arcaea to provide equal employment opportunities to all employees and employment applicants. Agency and Third Party Recruiter Notice: Agencies that submit a resume to Arcaea must have a current executed Arcaea Agency Agreement executed by the Director, People Operations. In addition Agencies may only submit candidates to positions for which they have been invited to do so by an Arcaea Recruiter. All resumes must be sent to the Arcaea Recruiter under these terms or they will not be considered. If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact . Arcaea participates in E-verify to determine employment eligibility. Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Job Description At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries — trusted by 90% of Tier 1 capital markets firms. We believe when our team thrives, so do our customers. With us, you'll find: • A culture that backs you – We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment., • Work that matters – Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks., • Room to grow – Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years. With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity–backed global partner. Scope of role If you’ve worked hands-on with monitoring or observability tools and feel ready for a new direction in your career, this could be a great fit. We are looking for someone who not only understands the technology but also brings a strong personality, builds relationships with ease, and always keeps client value at the centre of what they do. You might already be in Customer Success, Technical Account Management, or a similar role. What matters most is proven experience with enterprise-scale environments and a real passion for making monitoring and observability tools deliver impact. At ITRS, Customer Success is about being a trusted partner. Our customers expect more than theory; they want people who have been hands-on, know the challenges first-hand, and can help them turn technology into outcomes. As a Senior Customer Success Manager, you will: • Build relationships with customers as their advocate and trusted advisor, • Translate customer goals into adoption and value strategies using ITRS products, • Monitor and analyse customer health, usage, and adoption to design proactive interventions, • Identify risks to retention and act early to prevent them, • Lead workshops and business reviews to uncover needs, track progress, and align on outcomes, • Capture and share customer feedback to influence product direction, • Partner with internal teams (Support, Professional Services, Product, Account Management) to deliver customer outcomes, • Document engagements and maintain visibility of activity, outcomes and risks, • 8+ years in a customer facing technical client relations role, • Proven experience in Customer Success or Technical Account Management role is essential, • Proven hands-on exposure to Monitoring and Observability platforms (experience of ITRS solutions is ideal), • A strong understanding of enterprise-scale environments (financial services experience in particular), • Shows strong technical curiosity and strategic judgement around Public Cloud and AI, able to shape direction, not just react to it, • Ability to connect technical solutions to business outcomes and value, • Comfortable leading training, workshops, and enablement sessions, • Analytical mindset with experience interpreting usage and health metrics, • Excellent communication skills, able to engage at all levels from engineers to executives, • Health Insurance, Vision Plan, and Dental Cover for you and your dependants, • HSA & FSA, • Employee Assistance Programme, • Health Advocate, Talk Space, One Medical, Teladoc, • 401(k), • Commuter benefits, • Remote Hybrid Working, • Enhanced Parental Leave, • Life and AD&D Insurance, • 20 Days Holiday + Public Holidays + 3 days paid volunteering leave, • Referral Bonus, • Buy and Sell Holiday, • Training Reimbursement ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Customer Success Managers (CSMs) at Klaviyo are a critical part of our success and the success of our customers. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently exceed customer expectations. We are looking for CSMs who are passionate about providing the best experience to customers who are scaling their businesses with Klaviyo. This is a great opportunity for someone with a passion for customer success, has strong technical skills, and a previous background in email marketing or general strategic marketing solutions. We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for our customers using our software. How You'll Make a Difference • Be passionate about your customers' success and establish yourself as the trusted advisor for ~40 customers, • Develop tailored success plans to drive adoption of the Klaviyo platform and ensure your customers achieve their goals, • Identify and recommend additional Klaviyo products to help increase revenue for your customers, • Proactively review customer performance, address any open issues, and ensure consistent messaging and appropriate escalation., • Work cross functionally across Onboarding, Customer Growth, and internally facing teams to solve for customer goals and create a great customer experience, • Work to set priorities and establish a plan for to resolve open issues in a timely manner, • Provide customers with a combination of both strategic guidance and tactical support, • Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies to reach their goals., • Contribute feedback to Product on product improvements to enhance customer engagement., • Contribute to a positive team environment of collaboration, customer empathy, equality and inclusion., • Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. Who You Are • 2+ years of customer success experience with a track record for building and nurturing relationships with multiple stakeholders on an account at a time., • Experience explaining how to reach key goals using software with end users, • A track record for creative problem solving for customers and end users., • Experience in marketing or advising customers on marketing strategy., • Comfortable discussing account renewals, upgrades, and cancellations, • Thrives in a collaborative environment, • Excellent organizational and project management skills., • Excellent communication skills via phone, video conference and email., • Curious and eager to learn, • Able to adapt in a quickly changing environment, • Experience with: Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, • Track record managing customer relationships through Salesforce or similar CRMs, • Experience using email marketing platforms and E-Commerce platforms a plus, • You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$72,000—$108,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Asian Americans for Equality, Inc. Asian Americans for Equality (AAFE) is a 501 (c) (3) non-profit organization based in New York City. We are strategic thinkers who are committed to racial equality and treating each other, and the communities we serve, with respect and dignity.

Equality Charter School is an innovative, successful and expanding Charter School in the Bronx.

We are strategic thinkers who are committed to racial equality and treating each other, and the communities we serve, with respect and dignity. Asian Americans for Equality, Inc. Asian Americans for Equality (AAFE) is a 501 (c) (3) non-profit organization based in New York City.

Equality is an equal opportunity employer. Want to learn more? Check out the links below to learn more about Equality Charter School:. Equality Charter School () provides a high level of academic rigor in a nurturing learning community that will prepare scholars to be career-ready in college.

Business Advisor (Korean Speaker).Renaissance offers a competitive compensation package designed to reward your impact and support your long-term career growth.Salary range: $55,000 $70,000, commensurate with experience.Annual performance-based bonus opportunities tied to both individual and organi

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Asian Americans for Equality (AAFE) is a 501 (c) (3) non-profit organization based in New York City. We are strategic thinkers who are committed to racial equality and treating each other, and the communities we serve, with respect and dignity. Asian Americans for Equality, Inc.

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Renaissance Economic Development Corporation (REDC), a nonprofit Community Development Financial Institution (CDFI), is seeking a motivated and detail-oriented Finance and Lending Operations Intern to assist our back-office team.The Finance & Lending Operations Intern provides administrative and ope

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Asian Americans for Equality, Inc. Asian Americans for Equality (AAFE) is a 501 (c) (3) non-profit organization based in New York City. We are strategic thinkers who are committed to racial equality and treating each other, and the communities we serve, with respect and dignity.

Renaissance Economic Development Corporation (REDC), a nonprofit Community Development Financial Institution (CDFI), is seeking a motivated and detail-oriented Business Advisor Support Intern to assist our Business Advisor team in serving small businesses throughout NYC.This internship is an excelle

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Junior Small Business Loan Underwriter.Renaissance offers a competitive salary with a comprehensive benefits package, recognition, and opportunities for professional growth.The salary range for this position is between $40,000 and $55,000, based on the candidate's depth of relevant experience.An ann

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We are an affiliate to Asian Americans for Equality (AAFE).

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