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  • Enrollment & Customer Experience Coordinator
    Enrollment & Customer Experience Coordinator
    15 days ago
    Full-time
    Roselle Park

    Job Title: Enrollment & Customer Experience Coordinator Location: Fusion Dance Centre Reports To: Studio Director / Operations Manager Employment Type: Full-Time (may include evenings & weekends) Position Overview The Enrollment & Customer Experience Coordinator is the primary point of contact for new and returning students and families. This role is responsible for managing the enrollment process, delivering exceptional customer service, and ensuring a positive experience that reflects Fusion Dance Centre’s values of creativity, community, and excellence. Key Responsibilities 1. Enrollment Management • Respond to inquiries regarding class schedules, pricing, and program offerings., • Guide new students and families through the enrollment and registration process., • Manage re-enrollments, waitlists, and class placements., • Maintain accurate student records and class rosters using the studio management system., • Track incoming leads and follow up to maximize enrollment growth and retention. 2. Customer Experience & Communication • Welcome students and parents warmly in person and via phone/email., • Provide clear, professional communication about studio updates, policies, and events., • Address concerns or questions promptly, escalating when necessary., • Help create a supportive, friendly, and family-oriented studio environment. 3. Front Desk & Administrative Support • Manage daily front desk operations during class hours., • Process payments, billing inquiries, and account updates., • Assist with recital preparations, workshops, and studio events., • Coordinate with instructors and staff to ensure smooth class flow., • Maintain cleanliness and organization of the lobby and reception area. 4. Marketing & Engagement Support • Assist with social media posts, email newsletters, and promotional materials., • Support open houses, trial classes, and community events to attract new students., • Collect and track customer feedback to improve services and programs. Qualifications • Associate’s or Bachelor’s degree preferred (Business, Communications, Marketing, or related field)., • Previous customer service, sales, or administrative experience required; performing arts or fitness environment is a plus., • Strong communication, interpersonal, and problem-solving skills., • Detail-oriented with excellent organizational and multitasking abilities., • Proficiency in Microsoft Office, Google Workspace, and CRM/studio management systems (e.g., Jackrabbit, MindBody)., • Positive, friendly attitude and a genuine interest in dance and community culture. Work Schedule • Must be available during studio operating hours, including afternoons, evenings, and select weekends. Compensation & Benefits • Competitive salary based on experience., • Employee discounts or complimentary studio classes., • Opportunity for growth within the studio’s administrative and customer service team.

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  • Licensed Mental Health Counselor – Virtual/Telehealth
    Licensed Mental Health Counselor – Virtual/Telehealth
    2 months ago
    $50–$80 hourly
    Part-time
    Eltingville, Staten Island

    Position Overview As a Virtual LMHC, you will provide client-centered, evidence-based therapeutic support via secure telehealth platforms. You’ll work remotely, delivering individual (and potentially group or family) counseling to diverse clients. The role emphasizes strong clinical skills, virtual communication proficiency, documentation accuracy, and maintaining professional licensure/ethical standards. Key Responsibilities • Conduct initial intake assessments, clinical evaluations and diagnoses as needed (via video/phone)., • Develop individualized treatment plans, set goals with clients, monitor progress, and adjust plans accordingly., • Provide therapy sessions (individual, couples, family, or groups) using evidence-based modalities (e.g., CBT, DBT, ACT, trauma-informed care) in a virtual setting. (Telehealth.org), • Maintain accurate and timely clinical documentation in a HIPAA-compliant electronic health record (EHR) or telehealth platform. (Telehealth.org), • Collaborate with other clinicians, psychiatrists (when applicable), case managers or referral services to ensure continuity of care. (Telehealth.org), • Uphold professional licensure standards, confidentiality, ethics, and virtual best practices., • Optionally: participate in team meetings, supervision/consultation sessions, continuing education, quality improvement initiatives. Required Qualifications • Master’s degree in Clinical Mental Health Counseling, Counseling Psychology, Marriage & Family Therapy, or a related clinical field., • Active, independent LMHC or LPC licensure in state of practice (or multi-state licensure, depending on organization)., • Proficiency using technology: high-speed internet, webcam, private/quiet workspace, experience (or comfort) with telehealth platforms, EHRs, documentation systems., • Strong interpersonal, communication, and relational skills; ability to engage clients virtually and build rapport., • Experience or comfort with evidence-based treatment modalities and working with a diverse client population, including issues such as anxiety, depression, trauma, substance use (depending on role). Work Environment / Schedule • 100 % remote (work from home) via secure telehealth platform., • Flexible schedule (many virtual roles allow part-time, full-time, choose your own hours) but may require some set hours (e.g., evenings) depending on client population. (College Recruiter), • Must ensure a confidential workspace, reliable internet connectivity, and ability to maintain professional boundaries in a virtual setting., • Occasional team meetings, supervision, or training sessions via video conference. Compensation & Benefits • 1099 employment, • Salary/hourly rate varies depending on experience, licensure, and number of hours., • Administrative support for billing, client referrals, credentialing may be provided by employer/telehealth vendor.

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