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  • Raas Infotek
    Technical Support Engineer
    Technical Support Engineer
    hace 1 día
    Jornada parcial
    Manhattan, New York

    Job Title: Field Technical Support Location: Watertown, NY 13601 (Onsite) Mode : Contract This is a field support role, candidate needs to visit multiple sites. Candidate needs to have his own vehicle. You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology. Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs. Supervisory Skills Required • Must ensure the team successfully work towards achieving all goals, such as SLA’s, OLAs & DSAT/CSAT,, • Financial management of the area must be of the forefront of thinking for all decisions and activities along side the KPIs, • Consistent monitoring of the teams attendance in accordance with contractual requirements for holidays, seasonal coverage ensuring the operational service is maintained fully, • Deliver Managed Services for the client, • Build and manage various on-site/off-site teams and direct all related People/ Process and Technology Competencies, • Formalize internal process to ramp-up expertise of resources, • Prepare reports on Monthly / Weekly / Daily basis to show productivity improvements and efficiencies, • Manage Service Improvement activities as and when required, • Handle Escalation through to successful resolve, • Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Printers, MFDs, and basic network connectivity, • Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement, • To provide infrastructure administration functions, • Providing on-site cover as part of a shift arrangement, • Support inline with contracted business working hours, • Provide site support in remote offices when required, • Being prepared to work out of hours when required, • Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities, • Taking ownership of issues through to resolution on all appropriate requests, • Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information, • Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service, • Providing daily ticket updates to ensure users are fully updated on updates, • Move equipment associated with service requests, inline with health and safety guidelines, • Monitoring and mentoring team health and safety practices, • Performing asset inventory activities as needed, • End user training and guidance on the use of hardware and software, • This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork, • Performs other duties as assigned

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  • Neotecra
    Assistant Project Manager
    Assistant Project Manager
    hace 4 días
    $46–$49 por hora
    Jornada completa
    Manhattan, New York

    We are seeking an Assistant Project Manager to support a large-scale Device Replacement/Upgrade Project focused on replacing or upgrading all iPhones and iPads that are over five (5) years old or incompatible with the upcoming iOS 18 update. The Assistant PM will coordinate across multiple departments to assess current device inventories, develop a detailed replacement plan, and ensure all new devices comply with IT and security standards. The role also involves managing logistics, overseeing deployment schedules, and ensuring the project is delivered on time, within budget, and within scope. Key Responsibilities • Support the planning, coordination, and execution of the Device Replacement/Upgrade Project., • Collaborate with IT, procurement, and user departments to assess existing devices and replacement needs., • Develop and maintain detailed project plans, schedules, and progress reports., • Oversee logistics for device deployment, configuration, and user transition., • Ensure all new devices meet organizational IT and cybersecurity compliance standards., • Manage project communications, coordinate issue resolution, and track deliverables., • Perform hardware/software evaluations and recommend appropriate strategies., • Adhere to established System Development Methodology (SDM) practices., • Utilize project management tools such as Microsoft Project or Primavera for scheduling and tracking., • Support development and documentation of technical standards and procedures. Qualifications • Bachelor’s degree in Information Technology, Computer Science, or a related field., • 4–6 years of experience in systems/business analysis, application implementation, or related technology projects., • Minimum 2 years of experience as a Project Manager or Assistant Project Manager on enterprise-level technology projects., • Experience managing technology refresh, device replacement, or IT infrastructure upgrade projects., • Strong understanding of technical systems and deployment logistics., • Excellent planning, scheduling, implementation, and evaluation skills., • Strong verbal and written communication skills with both technical teams and business users., • Familiarity with software engineering tools and techniques, including Microsoft Project or Primavera. Preferred Skills • Experience with mobile device management (MDM) systems., • Knowledge of IT security compliance and asset lifecycle management., • Proven ability to manage multiple stakeholders and competing priorities.

    Sin experiencia
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  • The City College of New York
    Lecturer in Mechanical Engineering
    Lecturer in Mechanical Engineering
    hace 17 días
    $89933–$107686 anual
    Jornada completa
    Manhattan, New York

    The Department of Mechanical Engineering of The City College of the City University of New York (CCNY) invites applications for a full-time Lecturer position (Doctoral Schedule) in mechanical engineering design and practice. The successful candidate will teach courses at both graduate and undergraduate levels, develop innovative instructional techniques, and contribute to curriculum development in collaboration with other faculty members. Preference will be given to candidates with experience teaching mechanical systems design, computer aided design (CAD), engineering materials and associated labs, manufacturing and senior design. In addition, familiarity with incorporating artificial intelligence (AI) and machine learning (ML) into instruction will be considered an asset. Candidates must be legally authorized to work full-time in the United States. QUALIFICATIONS Ph.D. in Mechanical Engineering or a related field required. Preferred Qualification: • Experience in teaching at the undergraduate and graduate level and a strong commitment to excellence in teaching. Experience in teaching mechanical systems design, computer aided design, engineering materials and associated labs, manufacturing and senior design., • Professional experience with industry and familiarity with AI are a plus. HOW TO APPLY 1. Cover letter, 2. Curriculum Vitae;, 3. Teaching Philosophy Statement, 4. 3 References, 5. Teaching evaluations (as available)

    Sin experiencia
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  • Neotecra
    GIS Developer
    GIS Developer
    hace 9 días
    $55–$58 por hora
    Jornada completa
    Manhattan, New York

    Job Summary: We are looking for a GIS Developer to support enterprise asset management initiatives. The role focuses on improving data quality, developing GIS applications, and performing spatial analytics to enhance infrastructure and asset management operations. This position offers the opportunity to work with large transportation datasets and provide actionable insights for engineering and planning teams. Key Responsibilities: • Write Python and SQL scripts to transform and analyze large datasets., • Create dashboards, maps, and reports using Power BI or Tableau., • Perform spatial and statistical analyses to support engineering and asset management., • Ensure data integrity and document workflows and processes., • Collaborate with business and technical teams to deliver actionable insights. Qualifications: • 5+ years of hands-on experience with ESRI GIS software (ArcGIS Pro, Server, Portal)., • Strong programming skills in Python and SQL., • Experience with Power BI, Tableau, or similar visualization tools., • Bachelor’s degree in Engineering, GIS, Statistics, or a related field., • Excellent communication and problem-solving skills.

    Sin experiencia
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  • Boyd Consulting Inc.
    Project Manager
    Project Manager
    hace 18 días
    $35000–$42000 anual
    Jornada completa
    Manhattan, New York

    Sign offs and Violations Project Manager (DOB Expediter) Job Responsibilities: • Review, and organize documentation to obtain sign offs – Letter of Completions for BIS Alteration Type 2 and Type 3 applications and DOB NOW Build Alteration Applications with NYC Department of Buildings., • Track, coordinate and manage multiple active sign off projects and review for approvals and disapprovals for sign offs and Plan Exam appointments., • Close out open items, file reinstatement, PAA - Post Approval Amendments and all steps involved to obtain Letter of Completions., • Schedule and prepare for Plan Examiner Appointments with DOB, • Review DOB filings to complete all the necessary forms to obtain sign off – Letter of Completion, withdrawals, PAA – Post Approval Amendments, waivers and reinstatements., • Complete Certificate of Corrections forms accurately, prepare and attend ECB Hearings and dismiss violations issued by DOB, FDNY, HPD and other city agencies., • Track, coordinate and manage multiple ECB Hearings and active dismissal of violations projects with various city agencies., • Conduct DOB Research and coordinate with field project manager to obtain approved drawings from DOB and other city agencies, • Provide clients with weekly reports and status updates of each filing through Excel spreadsheet., • Create, communicate and execute filing/approval strategies with clients and co-workers., • Maintain a professional demeanor when interacting with design professionals and Department of Buildings personnel Experience Requirements • Preferably CLASS 2 – Code & Zoning Representative License; minimum CLASS 1 – Filing Representative., • At least 2 years of sign offs experience for Alt 2 and Alt 3 applications as Project Manager, • At least 2 years of experience for attending ECB Hearings and dismissal of violations, • Knowledge of reading and interpreting architectural and engineering drawings., • Knowledge of BIS, DOB NOW Build, and other DOB systems and enforce and use Department of Buildings filing system and procedures., • Strong technical, interpersonal, written, and oral communication skills, • Associate or bachelor’s degree (Preferred), • Two to four years of expediting experience, • Ability to prioritize and utilize time management., • Exceptional customer service disposition, • Excellent computer skills, including a high degree of proficiency in Excel and Outlook Job Type: Full-time

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