Front Desk Agent - Hotel Operations
hace 2 días
Atlantic City
Job Description Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: Under the direction of the Front Desk Manager / Shift Manager, the incumbent is responsible for all functions concerning the arrival, departure, and hotel services of hotel guests. • Warmly greet hotel guests and provide a seamless registration, arrival, and departure process for all guests, • Maintain thorough knowledge of property and local attractions to best advise guests, as well as distributing reading material for guests., • Communicate with Customer Care for future reservations via telephone calls., • Assist with booking guest reservations that are walk-ins., • Respond to guest requests and communicate with other departments as it relates to those requests., • Provide alternative options to guests if their requests cannot be satisfied., • Offering bell assistance to each guest upon departure., • Perform other duties as assigned including, but not limited to, assisting Rooms Control based on coverage and business demands., • Adhere to all protocols and guidelines as it relates to the property, including wiping down all high-touch surfaces before registering guests., • Other duties as assigned. QUALIFICATIONS • High School Diploma or equivalent education required and minimum front desk/hotel experience preferred or an equivalent combination of education and/or experience., • Ability to work flexible schedules, including nights, weekends, and holidays as required., • Must possess strong mathematical skills specific to position responsibilities., • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. BENEFITS INCLUDE: • Medical, Dental, Vision Prescription, Life, Accident, Pet Legal, • 401K with match, • Paid Time Off, • Holiday Pay, • Free Meals, Free Uniforms, Free Parking, • Discounts at Hard Rock properties around the globe, • All team members are eligible to participate in the discretionary annual bonus program, • Training and Leadership development programs, • Wellness programs including onsite information and fitness seminars, • Team Member Resource Groups, • Recognition programs, • Pay rate $18.00 hr