Medical Office / Business Manager
6 days ago
Buffalo
Job DescriptionBenefits: • 401(k), • Bonus based on performance, • Competitive salary, • Dental insurance, • Health insurance, • Paid time off, • Training & development The Office / Business Manager is responsible for overseeing front desk operations, revenue cycle performance, and administrative systems to ensure an exceptional patient experience and strong financial outcomes. This role serves as a key operational leader, driving standardized policies, staff development, and data-driven improvements across patient access, billing, collections, and insurance processes. The ideal candidate is detail-oriented, patient-focused, and highly experienced in medical office operations, revenue cycle management, and staff training. Key Responsibilities Front Desk & Patient Experience • Oversee daily front desk operations with a patient-first mindset., • Ensure consistent, professional patient interactions and adherence to customer service standards., • Monitor patient flow, scheduling accuracy, and front desk performance., • Provide oversight of patient financial responsibility communication and collections at time of service.Revenue Cycle & Billing Oversight, • Manage and monitor third party billing and Accounts Receivable (AR) performance., • Analyze billing system data to identify trends, gaps, and opportunities for improvement., • Recommend and implement policy and workflow changes based on third party billing performance metrics., • Oversee billing queues to ensure timely claim submission, follow-up, and resolution., • Partner with third party billing to ensure accurate and timely submission of required supporting documentation.Insurance, Audits & Credentialing, • Prepare thorough documentation and reports for insurance audits., • Ensure audit readiness through proper record maintenance and compliance oversight., • Coordinate provider credentialing activities, working closely with third party biller to supply all required documentation in a timely manner.Reporting & Accountability, • Produce regular operational and financial reports related to front desk, billing, collections, and AR., • Establish accountability for key performance indicators (KPIs)., • Develop and execute action plans when performance does not meet expectations., • Communicate findings and progress to leadership.Training, Education & Staff Development, • Develop, implement, and maintain standardized office policies and procedures., • Lead onboarding, training, and ongoing education for administrative and front desk staff., • Provide weekly training and support to ensure consistency, accuracy, and continuous improvement., • Minimum of 5-7 years of experience in a medical office, healthcare administration, or business management role., • Strong knowledge of revenue cycle operations, AR, billing workflows, and insurance processes., • Experience working with RCS or third-party billing partners preferred., • Proven ability to analyze data, identify trends, and implement operational improvements., • Demonstrated leadership and staff training experience., • Excellent organizational, communication, and problem-solving skills., • Experience in physical therapy / outpatient medical / allied health]setting., • Familiarity with EMR and practice management systems., • Competitive compensation based on experience, • Benefits package including [medical, PTO, retirement, etc.], • Collaborative, patient-centered work environment, • Opportunity to make a measurable impact on operations and outcomes