Front Desk Agent
il y a 29 jours
Louisville
Job Description Embassy Suites by Hilton has perfected the full-service, upscale, all-suite hotel. Built on a long-standing legacy that is both inviting and comfortable, Embassy Suites properties provide guests with More Reasons to Stay, offering open-air atriums, complimentary cooked-to-order breakfast, spacious two-room suites and complimentary Manager Receptions every evening. Embassy Suites bundled pricing ensures that guests receive enormous value at a single price. Whether they are traveling for business, with their family, with a group, or for leisure, our guests return again and again to experience the consistently awarded, best-in-class customer service provided at Embassy Suites. Embassy Suites is one of Hilton Worldwide ten market-leading brands. If you understand the importance of providing an inviting and comfortable experience and feel you can contribute to an award-winning team, you may be just the person we are looking for to work as a Team Member with Embassy Suites Louisville Downtown Hotels. The company is currently hiring Front Desk Agents. RESPONSIBILITIES: • Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests, • Secure payment; activate/reissue room keys; document exceptions, • Verify and/or adjust billing for guests, • Clear departures in computer system, • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day, • Maintain positive guest relations at all times, • Coordinate with Housekeeping to track room status and guest concerns, • Run and check daily reports, contingency lists, and credit card authorization reports, • Supply guests with directions and information, • Answer, record, and process all guest calls, requests, questions, or concerns and follow up to ensure guests' satisfaction, • Arrange transportation for guests/visitors, • Count and secure bank at beginning and end of shift, • Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change, • Accept and record wake-up call requests, • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery), • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards., • Resolve guest complaints, ensuring guest satisfaction, • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas ·, • Answer department telephone within 3 rings, using correct greeting and telephone etiquette, • Promote positive guest relations to all individuals approaching the Front Desk, • High School Diploma or GED, • 2 years of customer service experience preferably in the hospitality industry, • Basic computer and math skills, • Professional telephone etiquette and office skills Job Type: Full-time Pay: From Starting at $14.00 per hour Benefits: • 401(k), • 401(k) matching, • Dental insurance, • Employee assistance program, • Employee discount, • Flexible schedule, • Health insurance, • Life insurance, • Paid time off, • Referral program, • Retirement plan, • Vision insurance Schedule: • Day shift, • Evening shift, • Every weekend, • Monday to Friday, • Night shift Education: • High school or equivalent (Preferred) Experience: • Front Desk: 2 years (Required), • Customer Service: 2 years (Required), • Hotel: 2 years (Required) Work Location: In person