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Company Description Renowned as the academic flagship of the University of Maryland Medical System, our Magnet®-designated facility is a nationally recognized, academic medical center with opportunities across the continuum of care. Come join UMMC and discover the atmosphere where talents and ideas come together to enhance patient care and advance the science of nursing. Located in downtown Baltimore near the Inner Harbor and Camden Yards, you won’t find a more vibrant place to work! Under general administrative direction reporting to the Director of Ambulatory services, is accountable for the delivery of patient care services which support the strategic plan of the organization and achieves clinical, financial and service quality objectives in our Ambulatory Obstetric/GYN Programs. Our Center for Advanced Fetal Care, a maternal-fetal medicine practice located at the downtown UMMC campus, provides routine and specialty fetal ultrasound scanning, fetal monitoring and assessment and fetal intervention to high-risk obstetric patients. Pioneering the care of fetus and mother, our team of sonographers, nurses, genetic counselors and maternal fetal medicine are national leaders in the care of complex maternal / fetal diagnosis and treatment. We offer consultation and interdisciplinary care coordination for high-risk patients working closely with our US News and World Report top 50 ranking Neonatal Intensive Care Unit team and our Pediatric Cardiology and general surgery experts to coordinate expert consultation and care for expectant families. The Nurse Manager also has oversight of our Maryland Center for Reproductive Health offering consultation, examinations, pregnancy counseling, and minor gyn family planning services in our private ambulatory setting. Also located within the main hospital of the UMMC downtown campus, our academic medical center location enables our team to provide the highest level of services with access to a variety to specialty GYN surgeons, genetic counselors and other clinical experts to provide services to the highest risk patients. The nurse manager is accountable for day-to-day ambulatory operations, quality of clinical services delivered, for the competency and performance of nursing, allied health and front desk staff, and for designing and maintaining systems to support multidisciplinary team functioning and continuity of services within Ambulatory Services. In partnership with the Ob/Gyn faculty and the University of Maryland Children's Hospital, the nurse manager serves as a key participant in achieving organizational objectives consistent with our mission, vision and values. Under general administrative direction, the Ambulatory Nurse Manager is accountable for the delivery of patient care services which supports the strategic plan of the organization and achieves clinical, financial and service quality objectives in a hospital-based practice. This role is accountable for the quality of clinical services delivered for the competency and performance of clinical staff and for designing and maintaining systems to support multidisciplinary team functioning and continuity of services • Fetal monitoring certification and previous OBGYN experience preferred. Job Description General Summary Under general administrative direction, the Ambulatory Nurse Manager is accountable for the delivery of patient care services which supports the strategic plan of the organization and achieves clinical, financial and service quality objectives in a hospital-based practice. This role is accountable for the quality of clinical services delivered for the competency and performance of clinical staff and for designing and maintaining systems to support multidisciplinary team functioning and continuity of services. Principal Responsibilities And Tasks The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. • Develops, manages and evaluates the system of care delivery and clinical services which meets clinical, financial and service quality objectives., • In collaboration with medical staff leadership, assesses requirements for care delivery systems to meet patient population requirements. Plans strategies and services to meet clinical objectives. Communicates long and short term plans and objectives to staff., • Assures excellence of clinical practice and patient care services, including meeting or exceeding customer requirements, improving clinical outcomes and achieving productivity and expense reduction goals. Assures that programs, services and staff performance meet regulatory requirements and professional standards., • Directs professional practice partnership(s) which are designed around the requirements of customers (patient, physicians and payors) and which involve staff in decision making and practice operations., • Uses a variety of data and information resources to assess evolving program requirements and evaluate program performance. Collaborates with multidisciplinary team members to assess, redesign and continually improve effectiveness and productivity of clinical programs., • Assumes a leadership role in managing the quality of services provided in the practice and within the organization at large., • Implements systems to manage and improve the performance of practice processes and to improve the performance, consistency and coordination of cross functional processes., • Implements systems to assess and respond to customer perceptions of service. Is visibly involved in obtaining customer feedback, incorporating customer requirements into service design and requiring staff performance which meets customer requirements., • Teaches and coaches staff in effective process analysis and improvement techniques and in using data to assess and improve clinic performance., • Supports innovation in clinical practice and care delivery systems by staying current with innovations and literature in healthcare and care delivery. Disseminates and incorporates research findings into practice. Supports data-based ideas and innovations generated by staff and multidisciplinary research projects., • Manages the patient care and administrative operations of a hospital-based practice to assure the ambulatory service’s mission, goals and core competencies are met., • Possess a thorough knowledge and understanding of all practice positions in order to provide back-up in case of employee absence., • Addresses and solves impediments to success in areas of information technology, registration and billing, housekeeping, medical records, pharmacy, space and resource utilization, etc., • Maintains records and provides reports to Directors and the Medical Director., • Ensures knowledge dissemination and full compliance with contractual and regulatory requirements (HIPAA, The Joint Commission, OSHA, third party payors, etc.)., • Coordinates all information systems activities including IDX scheduling and practice-related billing and other management reporting requirements., • Monitors and assures monthly financial performance to budget and performs variance reporting., • Ensures current charge master is maintained for practice, charge capture audit trails are in place, and patient registration accuracy., • Responsible for ensuring adherence and administration of UMMC human resource’s policies and procedures., • Directs systems for recruitment, selection, orientation, competency validation, professional development and staff recognition., • Creates effective performance management systems which provide clear expectations to staff in all roles, support staff participation in peer feedback and effectively address individual and group performance outcomes., • Supports staff education and development with team building, problem solving and job enrichment programs., • Maintains all personnel records in confidential file and conduct performance reviews, and performance documentation on direct report staff., • Conducts regular meetings with Clinic Manager and Clinic Medical Director to review practice operations, volumes, billing and problems related to practice development or patient care., • Provides the care needed as described in the unit/area/department policies and procedures., • Reviews, understands and implements processes and procedures related to the measurable objectives associated with the Department annual operating plan., • Participates in marketing and public relations efforts., • Serves on appropriate Medical Center committees; act as a liaison between the practice and internal/external customers. Patient Safety Ensures patient safety in the performance of job functions and through participation in hospital, department or unit patient safety initiatives. • Takes action to correct observed risks to patient safety., • Reports adverse events and near misses to appropriate management authority., • Identifies possible risks in processes, procedures, devices and communicates the same to those in charge. Qualifications Education and Experience • BSN required. Master’s degree with management coursework preferred. Incumbents are expected to matriculate in an accredited graduate program within one year of their employment and have five years to complete the degree., • Licensure as a Registered Nurse in the state of Maryland, or eligible to practice due to Compact state agreements outlined through the MD Board of Nursing, is required., • Three to five years of clinical experience. Demonstrated success in a clinical leadership role. Knowledge, Skills And Abilities • Demonstrated highly effective verbal and written communication skills. Demonstrated effectiveness as a group leader and participant. Demonstrated ability to collaborate with multiple members of the health care and administrative leadership team., • Demonstrated ability to think critically, develop conceptual designs for clinical services and plans and organizes successful projects., • Ability to demonstrate knowledge and skills necessary to provide care appropriate to the patient populations(s) served. Ability to demonstrate knowledge of the principles of growth and development over the life span and ability to assess data reflective of the patient’s requirements relative to his or her population-specific and age specific needs. Additional Information All your information will be kept confidential according to EEO guidelines. Compensation: • Pay Range: $51.82-$77.78, • Other Compensation (if applicable):, • Review the 2025-2026 UMMS Benefits Guide Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at .

Job Description We are looking for a motivated individual to join our team to take their career to the next level and go the extra mile for all of our patients. If you are passionate about patient-centered care, we want to meet you! This position requires candidates to be fully COVID19 vaccinated and provide proof of COVID-19 vaccination. Responsibilities • Follow and execute all company processes/procedures, • Answer high volume multi-line phone system in a professional manner, • Professionally and effectively communicate with patients, • Schedule all appointments, • Collect all patient co-pays and balances at time of service, • Register new patients into computer system, • Pull, file, and prepare patient charts, • Scan various documents, • Email/Mail patient paperwork, • Efficiently perform check-in and check-out process, • Ensure patient paperwork/records are complete and current, • Maintain cleanliness and organized appearance of the front desk and waiting area, • Strictly adhere to HIPAA standards in the protection of patient personal information, • Retrieve messages from voicemail and follow processes to ensure messages are routed to appropriate department, • Carry out any administrative tasks assigned by Manager and/or Providers, • EPIC Software Experience, • Medical and Dental insurance experience, • Team Oriented but able to perform individually, • High School Diploma or Equivalent, • Ability to multi-task and prioritize in a fast paced environment, • Ability to remain polite and professional at all times Pay: $17.00 - $20.00 per hour Benefits: • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Paid time off, • Vision insurance Schedule: • Computer Skills: 1 year (Required)

Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Guest Services Manager for Delta Baltimore North in Baltimore, MD. POSITION SUMMARY: TO MAINTAIN A HIGH QUALITY OF SERVICES OFFERED TO GUESTS THROUGH MANAGEMENT OF FRONT SERVICE TEAM MEMBERS AS TO MAINTAIN ESTABLISHED OPERATIONAL STANDARDS OF THE HOTEL. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: THE POSITION REQUIRES PERFORMING THE FOLLOWING ESSENTIAL JOB FUNCTIONS, WITH OR WITHOUT REASONABLE ACCOMMODATION. • ASSISTS IN THE EXECUTION OF RESERVATION RESPONSIBILITIES INCLUDING BUT NOT LIMITED TO MAKING/UPDATING/CANCELLING RESERVATIONS, RETURNING PHONE CALLS/EMAIL, AND ENTERING/UPDATING GROUP ROOMING LISTS AND BLOCKS., • INCREASES LEVEL OF GUEST SATISFACTION BY DELIVERY OF AN IMPROVED PRODUCT THROUGH EMPLOYEE DEVELOPMENT, JOB ENGINEERING AND QUALITY IMAGE., • FIELDS GUEST COMPLAINTS, CONDUCTING THOROUGH RESEARCH TO DEVELOP THE MOST EFFECTIVE SOLUTIONS AND NEGOTIATE RESULTS. LISTENS AND EXTENDS ASSISTANCE IN ORDER TO RESOLVE PROBLEMS., • ASSISTS FRONT DESK AGENT, CONCIERGE, BELL ATTENDANTS, AND FRONT OFFICE MANAGER WITH THE EXECUTION OF THEIR DUTIES AS NEEDED., • DUE TO THE NATURE OF THE HOSPITALITY INDUSTRY, EMPLOYEES ARE REQUIRED TO WORK VARYING SCHEDULES TO REFLECT THE BUSINESS NEEDS OF THE HOTEL., • SERVE AS MANAGER ON DUTY., • MONITOR DEPARTMENT SUPPLIES., • MONITOR HOTEL EMAILS. OTHER DUTIES • ASSIST OTHER DEPARTMENTS AS DIRECTED PLEASE NOTE THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE FOR THIS JOB. DUTIES, RESPONSIBILITIES, AND ACTIVITIES MAY CHANGE AT ANY TIME WITH OR WITHOUT NOTICE. REQUIRED KNOWLEDGE / SKILLS / ABILITIES: • MUST HAVE ABILITY TO EFFECTIVELY DEAL WITH INTERNAL AND EXTERNAL CUSTOMERS, SOME OF WHOM WILL REQUIRE HIGH LEVELS OF PATIENCE, TACT AND DIPLOMACY TO DEFUSE ANGER, COLLECT ACCURATE INFORMATION, AND RESOLVE CONFLICTS., • BASIC MATHEMATICAL SKILLS NECESSARY TO OPERATE A CASH REGISTER, MAKE CHANGE, COUNT TOTAL BANK, PREPARE CASH DROPS, AND TOTAL ALL OTHER CHARGES., • ABILITY TO READ, SPEAK AND UNDERSTAND THE ENGLISH LANGUAGE IN ORDER TO COMMUNICATE WITH GUESTS., • ABILITY TO ACCESS AND ACCURATELY INPUT INFORMAITON USING A MODERATELY COMPLEX COMPUTER SYSTEM.DESIRED SOFTWARE PROFICIENCIES: KNOWLEDGE OF MICROSOFT OFFICE PRODUCTS. SUPERVISORY RESPONSIBILITIES: • ASSIST IN THE SUPERVISION OF FRONT OFFICE, NIGHT AUDIT AND BELL STAND STAFF. EDUCATION / EXPERIENCE: • HIGH SCHOOL DIPLOMA OR EQUIVALENT PREFERRED., • GUEST RELATIONS/SERVICE EXPERIENCE REQUIRED. HOSPITALITY EXPERIENCE PREFERRED., • VALID DRIVER’S LICENSE REQUIRED. PHYSICAL REQUIREMENTS THE INDIVIDUAL HOLDING THIS POSITION MUST BE ABLE TO EXPLAIN AND DEMONSTRATE THAT HE OR SHE CAN PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB, WITH OR WITHOUT REASONABLE ACCOMMODATION, USING SOME OTHER COMBINATION OF SKILLS AND ABILITIES: FREQUENCY KEY: NEVER – 0 HOURS; RARE – UP TO 1 HOUR; OCCASIONAL – 1-3 HOURS; FREQUENT – 3-6 HOURS; CONSTANT – 6-8 HOURS PHYSICAL ACTIVITY FREQUENCY SITTING RARE WALKING FREQUENT CLIMBING STAIRS OCCASIONAL CROUCHING/BENDING/STOOPING FREQUENT REACHING FREQUENT GRASPING CONSTANT PUSHING/PULLING OCCASIONAL NEAR VISION CONSTANT FAR VISION CONSTANT HEARING CONSTANT TALKING CONSTANT SMELL OCCASIONAL TASTE RARE LIFTING/CARRYING(# LBS) FREQUENT – UP TO 50 LBS. TRAVEL RARE MATERIALS / EQUPIMENT USED: • OPERATION OF COMPUTER, TELEPHONE, TWO-WAY RADIO Wage range: $19.50 - $21 per hour Amazing Benefits At A Glance: • Team Driven and Values Based Culture, • Medical/Dental/Vision, • Vacation & Holiday Pay, • Employee Assistance Program, • Career Growth Opportunities/ Manager Training Program, • Reduced Room Rates throughout the portfolio, • 401(k) with company match, • Employee discount, • Referral program

Job Description Job Title: Learning Center Coordinator Description: Receptionist/Front Desk Supervisor: Facility Manager FLSA Status: Full Time Non-Exempt Summary: The Learning Center Coordinator will provide support and booking of the conference rooms. Essential Duties & Responsibilities: Duties and skills required for this position include, but are not limited to: · Self-starter. · Strong organizational skills that reflect the ability to perform and prioritize. · Excellent attention to detail and the ability to handle multiple tasks seamlessly. · Expert level written and verbal communication skills. · Excellent telephone etiquette and a high level of recall skills. · Proactive approaches to problem-solving and strong decision-making capability. · Ability to handle confidential information with discretion and to be adaptable to various competing demands. · Demonstrates ability to achieve high performance goals and meet deadlines in a fast-paced environment. · Forward looking thinker, who actively seeks opportunities and proposes solutions. · Able to adapt to last minute changes, prioritizing, and managing multiple projects simultaneously and being able to follow through on issues in a timely manner. Position requires, but is not limited to: • Filing paperwork -Scheduling conference rooms -Answering phones -Generating detailed work orders in E-Maint -Ordering and maintaining office supplies -Generating notes as tasks -Following up on outstanding tasks -Light house keeping · Proficient knowledge of Microsoft Office (Excel, Word & Publisher) as well as Adobe Acrobat (scanning & merging files) is preferred. · Follow established company policies and those outlined in the Employee Handbook. · Willing to help in other departments as needed. Competencies: To perform the job successfully, an individual should demonstrate the following competencies: Analytical - Synthesizes complex or diverse information; uses intuition and experience to complement data; designs work flows and procedures. Continuous Learning- Seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. Job Knowledge- Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively. Design- Generates creative solutions; demonstrates attention to detail. Problem Solving- Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. Customer Service- Manages difficult or emotional tenant situations; responds promptly to tenant needs; solicits tenant feedback to improve service; responds to requests for service and assistance; meets commitments. Communications- Expresses ideas and thoughts verbally; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods. Cooperation- Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts. Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions. Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed. Written Communication - Writes clearly and informatively; able to read and interpret written information. Change Management - Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results. Performance Coaching - Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development. Team Leadership - Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments. Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others. Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness. Visionary Leadership - Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates. Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts. Impact & Influence - Pursues and wins support for ideas; uses authority appropriately to accomplish goals. Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources. Diversity - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce. Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values. Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity. Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events. Achievement Focus - Demonstrates persistence and overcomes obstacles; recognizes and acts on opportunities. Personal Appearance - Dresses appropriately for position; keeps self well groomed. Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time. Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan. Initiative - Seeks increased responsibilities; asks for and offers help when needed. Innovation - Meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas. Judgement - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions. Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans. Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; monitors own work to ensure quality. Quantity - Completes work in timely manner; strives to increase productivity. Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: At least 2 years related experience and/or training in the Administrative Assistant field. Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May require lifting of up to 50lbs and be able utilize a ladder. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Company DescriptionMillennium provides Development, Construction Management, and Property Management for the affordable housing market. provides Development, Construction Management, and Property Management for the affordable housing market.\r\n\r\n

Job DescriptionSalary: $1,300.00 USD per month per full-time billing resource ABOUT FREEDOM HEALTH SYSTEMS LLC: Freedom Health Systems, LLC. is a mission-driven healthcare advisory and management consulting firm that partners with behavioral health and human services organizations to improve access, equity, and operational excellence. We specialize in guiding providers through program development, accreditation, compliance, and clinical best practicesempowering them to deliver high-quality, person-centered care to their communities. While we do not provide direct healthcare services, Freedom Health Systems plays a vital role behind the scenes by strengthening organizational infrastructure, supporting service expansion, and helping our partners lead with innovation and integrity. Our expertise spans a wide range of operational services, including revenue cycle management, prior authorization, virtual front office support, medical billing and coding, human resources, and compliance consulting. At Freedom Health Systems, we are deeply committed to breaking down barriers in the behavioral health space, with a particular focus on serving marginalized and underserved populations. Our team fosters a collaborative, forward-thinking work environment where every employee contributes to advancing impactful, community-based care. DISCLOSURES: The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The jobs responsibilities/tasks may be modified and/or expanded over time. Company will inform the personnel member when changes in the respective job description are made. COMPANY WEBSITE: COMPANY PHONE NUMBER: (667) 309-5345 HUMAN RESOURCES PHONE NUMBER: (667) 309-5345 ext 10 POSITION TITLE: Billing Unit Supervisor ALTERNATE TITLE(S): Medical Billing Manager, Multisector Billing Lead, Billing & Collections Supervisor COMPANY: Freedom Health Systems, LLC. (in support of all customer companies under contract) DIVISION: Accounting & Finance DEPARTMENT: Accounts Receivables UNIT: Billing BENEFITS PACKAGE: Ineligible. WORK SCHEDULE: Each team member is to provide 40 hours per week of service dedicated to the company. ACCOUNTABLE TO: Accounts Receivables Department Manager (Controller in the absence of the Accounts Receivables Department Manager) ACCOUNTABLE FOR: Supervision and execution of billing operations across all company divisions CLASSIFICATION: 1099 COMPENSATION RANGE: $1,300.00 USD per month per full-time billing resource ANTICIPATED TRAVEL: none SUMMARY OF POSITION RESPONSIBILITIES: The Billing Manager is responsible for managing and executing daily billing operations across multiple industries including outpatient mental health, primary care, supportive housing, real estate (tenant and lease billing), food services, and non-emergency medical transportation. The role includes team supervision, claim submission oversight, invoicing, payment reconciliation, and coordination with finance, clinical, and operations teams. This role ensures that billing practices meet payer and contract requirements, optimize collections, and remain compliant with federal and state regulations. The Billing Manager works closely with the Revenue Cycle Manager to analyze trends, prevent denials, and streamline billing systems across platforms. SCHEDULED DUTIES AND RESPONSIBILITIES: • Supervise billing team staff including medical billers, invoicing clerks, and collections support, • Oversee billing processes for:, • Healthcare services (Medicaid, Medicare, commercial insurance), • Real estate entities (rent invoicing, HUD submissions, tenant billing), • Food service contracts (meal delivery programs, catering accounts), • Transportation services (Medicaid/NEMT trip submissions, mileage billing, contract reporting), • Software subscription services, • Ensure timely and accurate submission of medical claims and commercial invoices across platforms, • Monitor and reconcile accounts receivable, track aging, and support collection follow-up, • Collaborate with program leadership and payroll to validate service documentation and visit tracking, • Ensure proper coding, modifiers, and supporting documentation accompany all claims, • Review and correct denials or rejections; resubmit clean claims as needed, • Maintain and enforce internal billing and documentation protocols based on payer requirements and regulatory guidance, • Coordinate fee schedule updates and service rate reviews with Finance and Executive teams, • Support preparation for internal and external audits; maintain audit-ready billing records and documentation, • Assist with onboarding of new service lines or contracts by developing billing plans, templates, and workflows, • Provide regular reporting to the Controller or RCM on billing performance, denials, trends, and compliance, • Ensure all medical and behavioral health providers and entities are credentialed with the appropriate insurance payors, • Train and mentor billing team members, ensuring consistency and accuracy across all billing functions UNSCHEDULED DUTIES AND RESPONSIBILITIES: • Assist your supervisor with any work-related tasks as requested, taking initiative where possible, • Remain informed and compliant with regulations and standards, including COMAR, CARF, and other relevant governing bodies, as well as company policies and procedures, • Support the maintenance of a safe work environment by participating in drills and safety trainings as requested, • Maintain confidentiality of all records, especially those relating to client treatment or financial information, • Participate in external and internal audits/surveys (CARF/CSA/OHCQ) as directed by the supervisor, • Contribute to quality assurance and performance improvement plans by conducting audits and activities that ensure regulatory compliance, • Coordinate with credentialing staff to ensure accurate billing profiles and provider IDs, • Attend finance and compliance meetings to stay aligned with organizational strategy, • Resolve escalated issues from billing team or client-facing departments, • Review contracts and payer policies for billing impact analysis, • Participate in cross-functional process improvement and system implementation workgroups, • Assist in developing SOPs and training materials for internal use and staff education PHYSICAL DEMANDS: • Prolonged periods sitting at a desk and working on a computer, • Frequent meetings via video or phone; occasional in-person site visits WORKING CONDITIONS: • Remote, • Fast-paced, deadline-driven environment with collaborative teams COMPETENCIES AND SKILLS: • Deep understanding of multi-industry billing, including healthcare, housing, food, and transportation, • Proficiency with electronic billing systems and clearinghouses (e.g., WebPT, Kareo, QuickBooks), • Strong leadership and team supervision skills, • Excellent attention to detail and ability to manage multiple priorities, • Knowledge of payer-specific regulations, billing compliance, and reimbursement methodologies, • Strong written and verbal communication skills LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS: • Bachelors degree in Business, Healthcare Administration, Finance, or related field (preferred), • Minimum 35 years of billing experience with at least 2 years in a supervisory role, • Familiarity with Medicaid, Medicare, commercial insurance billing, HUD programs, and grant billing, • Experience in multi-entity or consulting environments highly desirable, • Ability to pass background and reference checks

Job Description:\n\nSalary: $25 - $45 per hour DISCLOSURE - MULTI-EMPLOYER ROLE: This W-2 hourly Operations Manager position includes responsibilities that span across the following three organizations, all under shared leadership: FOCUS #1 Community Wellness Outpatient Mental Health Center FOCUS #2 Lighthouse Behavioral Health Center FOCUS #3 Freedom Healthcare You will maintain separate W-2 employment relationships with each organization and will receive individual payroll compensation from each entity based on the time worked and services provided for their respective programs. This means you will be an official employee of all three companies, with hours, responsibilities, and compliance obligations tracked separately for each. This role is structured as a 40-hour per week position, with a portion of the the total weekly hours allocated to each organization. While day-to-day supervision and scheduling will be coordinated centrally to support integrated care, each employer will manage its own onboarding, HR, and compliance processes in accordance with applicable laws and organizational policies.DISCLAIMERS: The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to perform the job successfully. Job responsibilities may be modified or expanded over time, and the company will inform the employee of any such changes. DIVISION: Operations ACCOUNTABLE TO: Chief Operations Officer (CEO in the absence of Chief Operations Officer) CLASSIFICATION: This is a full-time, W-2 employee position totaling 40 hours per week, worked over three scheduled days, with hours allocated across three affiliated companies as follows:Freedom Health Care Freestanding General Primary Care Clinic (FHFSGC):Part-time, W-2 employee approximately 4 hours per week (10% of total weekly hours)Community Wellness Outpatient Mental Health Center (CWOMHC):Part-time, W-2 employee approximately 18 hours per week (45% of total weekly hours)Lighthouse Behavioral Health Center (LHBHC):Part-time, W-2 employee approximately 18 hours per week (45% of total weekly hours) WORK SCHEDULE:(Monday Friday, 8:00 AM 5:00 PM):8:00 AM 8:10 AM Team check-in and daily planning8:10 AM 8:40 AM Participate in Operations Division leadership meeting8:40 AM 11:40 AM Conduct six (6) 30-minute clinical supervision sessions (or use time for candidate interviews or operations support)11:40 AM 12:20 PM Lunch12:20 PM 1:20 PM Weekly standing meetings with COO, HR, or finance (based on day)1:20 PM 2:50 PM Conduct six (6) 15-minute client observations for supervisee quality monitoring2:50 PM 4:50 PM Conduct four (4) 30-minute client-facing sessions (H0001/90791 or follow-up) with real-time ICANotes documentation4:50 PM 5:00 PM Team wrap-up and end-of-day troubleshooting COMPENSATION RANGE:Compensation for this position ranges from $28.00 to $45.00 per hour, and is commensurate with experience, expertise, verified credentials, and available company budget. In addition to hourly wages, eligible employees may receive a comprehensive benefits package that includes: Paid Time Off (PTO) Family and Medical Leave Health, Medical, and Dental Insurance Reimbursement or health insurance coverage, as available Supplemental Health and Disability Insurance Options Retirement Savings Plan Professional Development Support and Continuing Education OpportunitiesANTICIPATED TRAVEL: 10% of the time. There is no additional compensation for travel. PHYSICAL DEMANDS:Walking and standing during rounds, site visits, and staff monitoringProlonged desk work for documentation review and EHR navigationOccasional lifting of materials or supplies (up to 25 lbs) WORKING CONDITIONS:Behavioral health clinic and residential group home environmentsFast-paced and compliance-driven work settingMust be available for scheduled on-call coverage and weekend responsiveness COMPETENCIES AND SKILLS:Experience overseeing both residential and outpatient servicesFamiliarity with ICANotes or similar EHR platformsTraining in trauma-informed care, motivational interviewing, and harm reductionMinimum 5 years of experience in clinical and operational leadership in behavioral health settingsFamiliarity with COMAR 10.47 regulations, Medicaid billing, and accreditation standards (CARF, OHCQ, CSA)Strong leadership, communication, and documentation review skillsBoard-approved Clinical Supervisor credentialExperience with Medicaid documentation and behavioral health billingFamiliarity with CARF or Joint Commission accreditation standardsExperience supervising clinical interns and pre-licensed professionals LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS:Masters degree in counseling, social work, psychology, or related behavioral health disciplineCurrent Maryland licensure as LCPC, LCSW-C, LCADC, LGADC, or equivalentBoard-approved clinical supervisor status under MD Board of Professional Counselors and Therapists FOCUS #1: ACCOUNTABLE FOR: Administrative oversight and clinical supervision of the outpatient mental health center (OMHC), ensuring compliance with COMAR, maintaining documentation standards, overseeing multidisciplinary staff, and directing service delivery CLASSIFICATION: Part-time, W-2 employee approximately 18 hours per week (45% of total weekly hours) ALTERNATE TITLE(S): OMHC Administrator, Clinical Program Director, Clinical Supervisor COMPANY: Community Wellness Outpatient Mental Health Center Community Wellness Outpatient Mental Health Center (CWOMHC) is a person-centered behavioral health organization committed to improving the mental and emotional well-being of individuals and families across our community. We offer a full continuum of outpatient servicesincluding therapy, psychiatric evaluation, medication management, and care coordinationdesigned to meet the diverse needs of our clients in a compassionate and culturally responsive environment. CWOMHC supports holistic recovery by integrating somatic, behavioral, and rehabilitative care. Our interdisciplinary team is dedicated to fostering resilience, dignity, and empowerment through trauma-informed, evidence-based practices. We serve children, adolescents, and adults with a wide range of behavioral health conditions, always with a focus on accessibility, community connection, and client choice. COMPANY WEBSITE: COMPANY PHONE NUMBER: (667) 309-9920 HUMAN RESOURCES DEPARTMENT PHONE NUMBER: (667) 309-9920 EXT 10 HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS: FOR: All OMHC staff SUMMARY OF POSITION RESPONSIBILITIES: The Program Director & Clinical Supervisor for CWOMHC provides executive oversight of clinical operations, administrative systems, staff supervision, and regulatory compliance for the organizations outpatient mental health clinic (OMHC). This dual-role position is responsible for ensuring the continuity of clinical services, monitoring staff performance, managing program quality and efficiency, and fulfilling the duties as required under COMAR 10.21.20.10 and COMAR 10.21.17. The role ensures that clients receive clinically appropriate, timely, and coordinated mental health services while maintaining compliance with Maryland state regulations, audit standards, and ethical practices. COMAR REGULATORY RESPONSIBILITIES Per COMAR 10.21.20.10 Program Director RequirementsBe a licensed mental health professional, or hold a masters degree in:Mental healthHealth servicesBusiness administrationBe employed at least 20 hours per week at the OMHCResponsible for:Ensuring administrative requirements of COMAR 10.21.17 are metFulfilling all OMHC programmatic requirementsProviding continuity of service when clinical staff are unavailableImplementing a system of clinical supervision for all treatment staffDemonstrating knowledge of all regulatory requirements for the operation of the OMHC Clinical Supervisor ResponsibilitiesProvide clinical oversight and supervision to licensed and unlicensed clinical staffReview and co-sign treatment plans, progress notes, assessments, and documentation as requiredProvide regular supervision sessions in accordance with board and payer guidelinesApprove clinical content for audits and Medicaid billingSupport clinician performance development, compliance, and quality assurance SCHEDULED DUTIES AND RESPONSIBILITIES: Administrative OversightManage day-to-day operations of the outpatient mental health centerSupervise front desk, intake, scheduling, and patient access functionsEnsure compliance with appointment timeliness, client assignment, and documentation trackingFacilitate weekly staff meetings and department-specific huddles Clinical SupervisionProvide weekly/biweekly clinical supervision to LMSWs, LGPCs, and internsGuide staff in assessment, diagnostic formulation, treatment planning, and crisis interventionMonitor service documentation for 90791, 99214, 90837, 90832, and H0032 codesEnsure that all documentation meets Medicaid and COMAR audit readiness standardsTrain and mentor clinicians in real-time documentation and integrated service delivery Quality Assurance & ComplianceEnsure all regulatory requirements are met for documentation, licensure, supervision, and patient safetyMonitor and audit treatment plans, EHR entries, and clinical workflowsCollaborate with billing, compliance, and HR to maintain records for state inspectionsPrepare for CARF, OHCQ, and Medicaid audits and lead corrective action plans Interdisciplinary CollaborationCoordinate closely with psychiatric, nursing, care coordination, and peer support teamsParticipate in treatment team meetings and clinical case reviewsAssist with integration of behavioral health and primary care efforts with partnering organizations UNSCHEDULED DUTIES AND RESPONSIBILITIES:Troubleshoot staff or client-related issues as they ariseSupport recruitment and onboarding of new staff and clinical internsAttend community stakeholder or provider network meetings as a representative of CWOMHCProvide leadership during internal or external crises impacting clinical care FOCUS #2: ACCOUNTABLE FOR: The overall clinical and administrative management of Lighthouse Behavioral Health Centers licensed and residential behavioral health programs, including regulatory compliance, staff supervision, clinical quality, client outcomes, and fiscal accountability CLASSIFICATION: Part-time, W-2 employee approximately 18 hours per week (45% of total weekly hours)ALTERNATE TITLE(S): Clinical Director, Program Administrator, Clinical Supervisor COMPANY: Lighthouse Behavioral Health Mental Health Center Lighthouse Behavioral Health Center is a community-based mental health organization dedicated to empowering individuals and families through accessible, compassionate, and evidence-based behavioral health services. We specialize in providing person-centered care for children, adolescents, and adults facing emotional, behavioral, and substance use challenges. Our programs include outpatient therapy, psychiatric care, intensive in-home services, case management, and substance use treatment, including Medication Assisted Treatment (MAT). At Lighthouse, we believe in the power of integrated care, clinical excellence, and cultural humility to support long-term wellness and recovery. Guided by our mission to serve with empathy and integrity, we are proud to walk alongside our clients on their path to healing and stability. COMPANY WEBSITE: COMPANY PHONE NUMBER: (667) 400-6206 HUMAN RESOURCES DEPARTMENT PHONE NUMBER: (667) 400-6206 EXT 10 HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS: FOR: All SUD staff SUMMARY OF POSITION RESPONSIBILITIES: The Operations Manager for Lighthouse Behavioral Health Center fulfills the regulatory roles of Clinical Director, Program Administrator, and Clinical Supervisor across residential and outpatient substance use disorder treatment services. This position is responsible for supervising clinical and administrative teams, ensuring compliance with COMAR Title 10.47 (Substance Use Treatment Services), overseeing daily operations, and ensuring that client services are delivered effectively, ethically, and in alignment with State regulations and accreditation standards. This leadership position provides direction for MAT, SUD, and SUD residential treatment programs all managed under Lighthouse Behavioral Health Center, LLC. REGULATORY ROLES & RESPONSIBILITIES: Clinical Supervisor per COMAR 10.47.01.06 & 10.47.02.06Serve as the designated Clinical Supervisor for all licensed treatment programsMust hold:A masters degree in counseling or related field, andLicensure or certification as an alcohol and drug counselor (e.g., LCADC, LGADC, LCPC), orBoard-approved supervision credentialsOversee delivery of clinical services, including documentation and direct care supervisionProvide clinical supervision to multidisciplinary staff including licensed counselors, interns, and support staffMay carry a small caseload at the discretion of the COO Program Administrator per COMAR 10.47.01.04Ensure all services are delivered in compliance with COMAR and funding requirementsOversee staffing plans, shift coverage, and 24/7 residential operationsEnsure staff are trained in CPR, crisis intervention, and behavioral support strategiesServe as the point of contact for licensing entities, MCOs, and accrediting bodiesMaintain documentation readiness for OHCQ, CSA, CARF, and internal audits Clinical DirectorProvide oversight and leadership for all clinical programming and therapeutic interventionsApprove treatment plans, assessments, and discharge planning activitiesMonitor utilization review and case assignmentsEnsure trauma-informed, culturally responsive care deliveryGuide implementation of evidence-based and recovery-oriented practices SCHEDULED DUTIES AND RESPONSIBILITIES: Clinical OversightSupervise daily clinical activities, including therapy sessions, group programming, and treatment planningReview and co-sign documentation as required for unlicensed or provisionally licensed staffLead clinical case reviews and staff development huddlesEnsure service codes such as H0024, H0038, W7330, W7350, 99214, and H0001 are used appropriately and documented accurately Administrative OperationsOversee facility readiness, compliance with safety protocols, and emergency preparednessCoordinate staffing schedules to ensure round-the-clock supervision at residential sitesManage residential census and ensure timely service initiation for new admissionsLead weekly operations and quality assurance meetings Staff Supervision & Performance ManagementConduct staff evaluations, manage corrective action plans, and oversee onboardingTrain and supervise Psychiatric Mental Health Nurse Practitioners, Addictions Counselors, Co-Occurring Disorder Counselors, Registered Peer Supervisors, Social Work SupervisorsMaintain clinical supervisio

Job Description The Sheraton Baltimore North has an exciting opportunity to join our Food & Beverage team as a Banquet Captain. Responsible for supervising the banquet staff and acting as the lead server to ensure quality guest service at all hotel banquet functions. If this sounds like a good fit, we want to meet you. Apply today! Compensation: $11 per hour Responsibilities: • Directs the set-up of banquet tables and areas for banquet functions., • Reviews all function sheets for last-minute changes., • Ensures that all guest requests are promptly addressed., • Conducts pre-function meeting with staff to ensure the proper service and requirements of banquet functions, with direction from the Banquet Manager., • With direction from the Banquet Manager, assigns stations to servers, assigns side work functions, and ensures that all duties are completed before each server signs out., • Coordinates and supervises all banquet activities to ensure that each course is served in accordance with the banquet event order., • Completes final billing and presents it to the customer contact for payment., • Ensures that all payments are processed by the Front Desk., • Provides prompt, professional, and courteous service during banquet meal functions., • Functions as the lead server for banquet events., • Performs tableside or buffet food service as required., • Maintains a clean and orderly workstation., • Informs the supervisor of guest comments/complaints., • Assists banquet associates when needed., • Assists in the setup and breakdown of banquet functions when business demands are high., • Cleans tables of all glasses, silver, china, etc., during and after banquet functions., • Greets guests and continually monitors to ensure quality guest satisfaction., • Must wear the required uniform., • Must maintain a neat, clean, and well-groomed appearance. Qualifications: • Prior banquet supervisor experience., • Prior hotel or similar business experience.About Company Sheraton Baltimore North Hotel simplifies travel in Towson, MD. Located near Johns Hopkins University and Downtown Baltimore, our hotel in Maryland is ready to maximize your time in Towson. We provide you with the space and amenities you need to relax. Take in natural sunlight at our hotel's indoor pool or maintain your workout routine at our newly renovated fitness center, boasting Life Fitness cardio equipment and free weights. Enjoy local Towson flavors at Rain 903, featuring delicious meals and an alluring atmosphere. Brewing fresh Starbucks coffee, The Coffee Corner invites you to enjoy pastries, sandwiches, and salads on the go before your day in Maryland. Our hotel's versatile venues transform to fit your needs, featuring over 21,000 sq ft of event space, ready to accommodate events of different sizes.

Job Description Club Role - Manager in Training (MIT) Here at Crunch Fitness, we strive to cultivate a culture of diversity, acceptance, empowerment, and fun. We are searching for energetic and charismatic individuals to join our team! Job Summary The Manager in Training (MIT) role supports the growth of the club through lead generation and sales. Duties & Responsibilities ● Meet or exceed weekly and monthly targets in lead generation, new membership units, ACH attachment, and scheduling fitness assessments ● Establish and maintain an effective lead generation program through networking and street team marketing campaigns ● Conduct tours and telephone inquiries for prospective members ● Attend events and find community opportunities for exposure ● Deliver exceptional customer service by providing an uplifting and friendly atmosphere ● Represent Crunch Fitness in a positive light to increase brand awareness and generate new sales’ opportunities ● Ensure all front desk systems are executed properly, such as member check-in, guest registration, retail purchases, delinquent account procedures, telephone inquiries, and member requests ● Other duties as assigned Compensation ● Full time employee ● $15-$16 + commission eligible ● Full time benefits eligible ○ Health/dental/vision insurance ○ Two weeks paid time off (applicable to certain roles) ● Complimentary gym membership Qualifications ● High school diploma or equivalent ● Sales - 1 year (preferred) ● Customer service - 1 year (preferred) ● CPR/AED certification (preferred) ● Basic computer proficiency ● Professional attitude ● Upbeat and positive personality ● Efficient and effective communication skills ● Ability to multi-task and excel in a busy environment Job Requirements ● Pass drug screening ● Background check ● Use of finger scan technology for recording time worked ● Not eligible to work remotely

Job Description Who are we? We’re the people who like to exercise but LOVE to have fun. We’re ambitious, fearless, and refuse to be confined. We not only think outside the box, we MOVE outside the box too! That’s why we’re the largest active entertainment park operation in the world. We’re a Skyzone franchisee where children, teens, and even parents can shake up the norm and play! Who are our General Managers? As the General Manager of our new Glen Burnie park, you are the purveyor of AWESOME and the ringmaster of the entire operation! We are seeking a skilled leader with a passion for people, business, and operational excellence. The success of the park rests on your shoulders, and you will be responsible for cultivating a positive and high-performing park culture while driving outstanding results. Qualifications Education: Bachelor’s degree or commensurate experience preferred; High School diploma required • Is 21 years of age or older., • Have a minimum of 3 years of overall management experience in a high customer volume industry (entertainment, fitness, retail, restaurant, etc.)., • Have at least 2 years of sales experience; membership sales preferred., • Understand how to leverage P&L reports to set and manage business revenue goals., • Have demonstrated experience hitting or exceeding company KPI's., • Possess basic proficiency in technology such as MS Office Suite, Teams, and point of sale (POS) systems., • Previous cash-handling experience is required, • Previous management experience in dealing with new-to-the-workforce, part-time staff, • Are available to work nights, weekends, and holidays as needed., • Are results-driven, reliable, detail-oriented, and organized., • Can stand for long periods of time and lift a minimum of 20 pounds., • Ability to both remain stationary and move around the park for long periods of time to accommodate guests, park, and safety needs and requirements., • Ability to frequently communicate and interact with employees and customers in a busy and often loud indoor environment., • Ability to solve problems under pressure while maintaining a fun, friendly environment The General Manager oversees 3 areas that make our park stand out: People – Team Members & Customer Service • Consistently demonstrate our business core values) for Team Members and Guests. Motivate the team and drive up the culture within the park, • Be a hands-on leader and role model able to support the team by executing any park position as needed., • Develop Assistant General Managers (AGM)and other employees to become excellent people leaders, operation experts, and business savvy. Oversee the training AGM’s and other employees are providing to all park team members., • Create a positive park culture by recognizing accomplishments and learning what motivates team members so we can be successful together., • Own and oversee all phases of employment, including hiring, training, monitoring growth, and progress., • Be an effective park liaison through consistent communication with the employers., • Be a leader by managing park operations and expenses according to Profit & Loss (P&L) statements; Oversee purchases, inventory, and additional park costs, and renegotiate terms when able and necessary., • Execute and drive revenue results established by the employer, and submit reports in established timeframes, • Work collaboratively with the marketing team to develop and/or coordinate park promotions and marketing strategies., • Train employees of each department on how they contribute to park revenue goals., • Develop Front Desk Agents to execute a successful sales process and learn effective sales strategies., • Ensure Front Desk, Party Hosts, and managers understand their key performance metrics (KPI’s)., • Build and cultivate positive relationships within the local community., • Adopt and maintain standards, policies, and procedures at all times, including but not limited to Waiver (Participant Agreement) Policy, ASTM standards, court rules, Guest service, food safety, etc., • Oversee and evaluate the efficiency and effectiveness of each department, and implement processes accordingly., • Ensure all team members are properly trained on appropriate safety precautions, responses, and reporting; make sure they are compliant with all company and OSHA safety requirements., • Check and monitor park attractions and equipment daily to ensure everything is safe and fully operational. Complete related work orders, maintenance reports, or additional required documentation, and close any attractions if necessary., • Adjust staffing levels to meet safety demands. Pay: From $70,000.00 per year Benefits: • Employee discount, • Paid time off, • Paid training

Job Description Over-Night 12AM-8AM part-time weekend availability Qualifications: Security background is desirable. Commitment to customer service is crucial. High school diploma or equivalency required. The Night Managers serve two important purposes: to provide timely responses to campus problems, and to exhibit a visible staff presence in the residence halls even on a non-emergency basis. Desk Coverage is one of the most important aspects of the residence life program. Night Managers on duty in each of the buildings monitor the building and respond to emergency and crisis situations. The Night Managers primary responsibility is to monitor the residence hall desk and the university visitation policy. Persons who do not reside in the building should leave their ID's at the front desk during designated visitation times. Promotes an awareness and understanding of the mission and goals of the Residence Life Office by explaining residence hall policies, programs and staff duties to faculty, staff, guests, parents and students. Assist in the interpretation and consistent enforcement of all rules and regulations pertaining to the residence hall and University as outlined in the Code of Student Conduct and Residence Hall Contract. Consults with residence life staff on resolving behavior problems, especially those of an ongoing and complex nature. The Night Manager should attempt to respond to any situations in the building. If there are problems beyond their scope they should contact their immediate supervisor (They may also contact an R.A. on duty or the RD/AC for the building). Meet monthly with the Night Manager Supervisor to discuss job performance, goals, objectives, problems, concerns and to keep him apprised of what's going on in the hall. Attends and actively, participates in all staff development and training programs developed and sponsored by the Residence Life Office, to include regular meetings, and in-service. Prepares and submits the necessary reports and other assignments expediently (i.e. work orders, visitation violators, incident reports etc.), insuring the accuracy and completeness of same. Serves as a mediator in resolving conflict between roommates and students in general. Knowledgeable of campus and community resources and be able to effectively refer students to the appropriate resources when necessary. Is positive and constructive in attitudes and actions with regard to the University and the value and opportunities inherent in residence hall life. This is accomplished by serving as a model of maturity and integrity for students and staff in personally observing University and residence hall policies and procedures. Makes decisions relative to guests being admitted to the building relative to policies and procedures outlined.. External: Must be able to effectively interact with students, parents, colleagues, University staff and faculty and vendors.

Job Description[solidcore] is looking for an energetic, outgoing, and personable individual to join our Core Crew team, providing front desk, administrative, and sales support to the Head Coach & Community Manager. This role is part time, with hours that vary based on studio schedule and needs. Core Crew members contribute to [solidcore]’s success by generating sales, promoting the studio and delivering a positive experience with professionalism and patience. [solidcore] is looking for an energetic, outgoing, and personable individual to join our Fed Hill Core Crew team, providing front desk, administrative, and sales support to the Studio Manager and Assistant Studio Manager. This role is part time, with hours that vary based on studio schedule and needs. Core Crew members contribute to [solidcore]’s success by promoting the studio and delivering a positive experience with professionalism and patience.Roles and Responsibilities • Perform routine client-facing system tasks, including new account set-up, scheduling / canceling / rebooking classes, package purchases, and other general account needs as requested, • Tour prospective clients through the facility, explain the [solidcore] workout in detail (including the science), and demo the workout, • Regularly interact with clients and obtain, assess, and address information on client needs, expectations and levels of satisfaction; and respond to client requests and concerns promptly and effectively, • Maintain product knowledge for all studio retail operations, including class packages, apparel, and promotions, • Be of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed, • Assist the Studio Manager, Assistant Studio Manager, and Coaches in daily operations, including keeping the studio meticulously clean while working with our team to provide a superior experience to our clients, and other tasks or projects as needed, • Notify Studio Manager and/or member of the studio management team of any employee or client complaints or grievances, and assist the Studio Manager to respond appropriately, • Quickly address any maintenance or equipment issues that are visible to clients, • During approved times, leading outreach and marketing such as dropping flyers in the neighborhoodRequired Skills and Experience, • High school education, some college preferred, • 1 year sales experience preferred, • MBO experience preferred, • Excellent interpersonal and communication skills, • Outstanding customer service skills, • Strong organizational skills, • Careful attention to detail, • Must be willing to initiate tasks and perform duties without direction, • Ability to stand for long durations of time, • Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours, • Passion for fitness, wellness, and the [solidcore] brand, • Ability to lift up to 30 pounds and walk through all areas of the studioCompensation and Benefits, • $16.00/hour plus opportunity for sales commission

Job Description Job Title: Bookkeeper Reports To: General Manager Location: Morgan View Apartments at Morgan State University Compensation: $24.00-$26.00 per hour and a comprehensive benefits package FLSA Status: Non-Exempt Company Information: Capstone On-Campus Management (COCM), with headquarters in Birmingham, Alabama, is a group of student housing professionals focused exclusively on the management of housing communities owned by non-profits and/or highly affiliated with a university. Summary The Bookkeeper responsibilities include reconciling invoices, preparing weekly and monthly financial reports, and conducting audits of student accounts for accuracy. The position also requires customer service support, handling financial close processes, processing invoices and deposits, managing confidential records and maintaining filing systems. Essential Duties and Responsibilities: • Process resident payments and issue receipts., • Collect and track past due resident payments weekly., • Communicate with residents about account balances (via letters, emails, calls, and notices)., • Reconcile invoices and receipts using various software systems., • Prepare weekly reports on receivables, delinquencies, and cancellations for management and stakeholders., • Support front desk operations as needed, including tours, package/mail handling, and answering phones., • Provide customer service., • Conduct regular audits of student accounts for accuracy., • Use property management software to manage resident accounts, including billing and payments., • Process monthly delinquency reports., • Assist with financial close at month-end and prepare necessary reports., • Create and process invoices and daily bank deposits., • Maintain filing system and manage confidential information., • Order office supplies as needed., • Keep accurate records of deposits, payments, and charges., • Submit deposit logs to management regularly., • Handle NSF checks and communicate with residents., • Assist with past due collections, including court filings and evictions., • Serve as primary contact for site vendors on accounts payable/receivable issues., • Create year-end reports for management and stakeholders., • Assist with leasing, marketing, and residential programs as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. • High school diploma or general education degree (GED). Bachelor’s degree and relevant experience preferred., • 2-3 years’ clerical experience in property management., • Proficiency in property management software (e.g., AppFolio, Yardi, or similar platforms)., • Excellent attention to detail and organizational skills., • Strong written and verbal communication skills., • Ability to manage multiple priorities and meet deadlines effectively., • Working knowledge of Microsoft Word, Excel, and Outlook., • Ability to operate basic office equipment including photocopier, fax, and telephone. Basic typing and filing skills The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk; use hands, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision. This is not an employment contract. Hourly compensation is commensurate with experience. Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K. If you are unable to apply because of incompatible assistive technology or a disability, please COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible. To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications, and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.

Job Description Advanced Behavioral Health, Inc. is looking for a Bilingual Practice Coordinator, who is responsible for all administrative (non-clinical) aspects of the patient encounter from greeting to accurate data entry for each patient. ABH is a family centered mental health program that offers a wraparound approach to treatment. We specialize in Psychiatry, Off-Site Counseling Services, On-Site therapy, and Therapeutic Mentoring. If you share our mission and vision, we invite you to join a team that wants to make a difference within the community. Location: Baltimore, MD Compensation: $20.50 - $25.00/hour Hours: 8 hour work days, 40 hours/week. Office is open from 8:30 am to 7:00 pm, some schedules may vary. Essential Functions: • Comply with CARF/COMAR/HIPPA/State compliance regulations., • Greet and check in patients for appointments., • Maintain a clean professional front desk environment., • Conduct ABH patient reminder calls 48 hours prior to appointments scheduled with all doctors and Nurse Practitioners., • Verify current and valid authorization information in the EMR for each ABH patient scheduled with the doctors and Nurse Practitioners 48 hours prior to scheduled appointments. Obtain and verify insurance eligibility for all applicable patients along with co-pay collection., • Schedule future appointments accurately via the Electronic Medical Records (EMR) system., • Contact patients who have missed appointments; monitor and track no-shows and enter data into system., • Create medical record for new patients in EMR, upload and recording of authorization information., • Manage and process medication refill requests for patients enrolled by following company protocols; complete medication prior authorizations as required by Maryland Medicaid through necessary paperwork and/or by calling the insurance company, • Conduct daily authorization updates in the EMR., • Notify Site Directors and Therapists of patient authorization status., • Prepare an off work/off school note for attending scheduled appointment as requested by patients., • Take and record vital signs., • Assist Medical Director with administrative duties., • Coordinate with the Site Director and Therapists to ensure cases are assigned and discharged regularly., • Act as the primary point-of-contact for referring vendors. Communicate the status of their referrals throughout the referral process., • Ongoing compliance check of Intake and consent forms in EMR, • Scan and upload referral documents to clients EMR charts upon completion of referral., • Maintain referral log/referral tracking system and distributes to appropriate provider and/or department., • Provide interpretation services for prescribers, as needed., • Complete and report end of month tally of patient referrals to supervisor(s) and Site Director., • Maintain confidentiality in all aspects of client, staff and agency information., • Respond to communication (phone, email, text) from clients and families, referral sources, and ABH staff within 24 hours or the next business day., • Sort and distribute clinic mail and correspondence., • Assist prescribers as needed., • Provide back-up support to the Facilities Manager for ordering office supplies., • Other duties as assigned. Requirements and Qualifications: • Associates degree, equivalent work experience, or certification in health-related field., • Minimum of five (5) years of experience directly related to the duties and responsibilities specified., • Ability to take vitals required., • Bilingual (English/Spanish) required., • Excellent customer service, verbal and written communication skills., • Experience with multi-line telephone systems., • Able to work well as part of a team., • Basic knowledge of healthcare insurance claims, referral processing, patient responsibility, how deductibles and co-pays factor in, etc., • Basic computer literacy and ability to operate standard office equipment, including but not limited to, computers, telephone systems, calculators, copiers and facsimile machines., • Experience working in a healthcare setting in a customer service role preferred., • Experience working with an electronic medical records/scheduling system, preferred., • Medical, Dental, Vision, • 401(k) Retirement Plan with Employer Match, • Dependent Care Flexible Spending Accounts (FSAs), • Voluntary Term Life Insurance, • Employer Paid Basic Life Insurance, Short-Term Disability, Long-Term Disability, • Voluntary Insurance Policies: Accident, Cancer, Critical Illness, Hospital Confinement, • Employee Assistance Program (EAP), • Paid Holidays, PTO Accruals, Floating Holiday, Paid Birthday, Wellness Day, • Paid Lunch Break ABH is committed to diversity and to equal opportunity employment. ABH does not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity and expression, age, height, weight, physical or mental ability (including HIV status), veteran status, military obligations, or marital status. This policy applies to hiring, internal promotions, training, opportunities for advancement, and terminations and applies to all ABH employees, interns, clients, and contractors. Join our team and make a difference! Powered by JazzHR vX9LoGDVyS

Job Description[solidcore] is looking for an energetic, outgoing, and personable individual to join our Core Crew team, providing front desk, administrative, and sales support to the Head Coach & Community Manager. This role is part time, with hours that vary based on studio schedule and needs. Core Crew members contribute to [solidcore]’s success by generating sales, promoting the studio and delivering a positive experience with professionalism and patience.You will be responsible for • Bringing [solidcore]’s client experience acronym, CORE, to life by: C: connecting with a warm welcome and using the client’s name, O: opening up connections to the community, R: recognizing efforts in class, milestones, and achievements, and E: educating about offers and thanking them for coming, • Regularly interacting with clients and obtaining, assessing, and addressing information on client needs, expectations and levels of satisfaction; and responding to client requests and concerns promptly and effectively, • Maintaining product knowledge for all studio retail operations, including class packages, beverages/towels, and promotions, • Performing routine client-facing system tasks, including new account set-up, scheduling / cancelling / rebooking classes, package purchases, and other general account needs as requested, • Being of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed, • Assisting the Head Coach Community Manager, and Coaches in daily operations, including keeping the studio meticulously clean while working with our team to provide a superior experience to our clients, and other tasks or projects as needed, • Notifying the Head Coach Community Manager and/or member of the studio management team of any employee or client complaints or grievances, and assisting the Head Coach Community Manager to respond appropriately, • Quickly addressing any maintenance or equipment issues that are visible to clients, • Following up with client lists in Axle to meet monthly sales quota, • Responding to client emails, • Alerting coaches about client milestones and setting up the celebration boardWhat we need from you, • High school education, some college preferred, • This is a part-time hourly position, • Ability to lift up to 30 pounds and walk through all areas of the studio, • Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hoursWhat skills & experience you’ll bring to us, • Excellent interpersonal and communication skills, • Outstanding customer service skills, • Strong organizational skills, • Careful attention to detail, • Must be willing to initiate tasks and perform duties without direction, • Ability to stand for long durations of time, • 1 year sales experience preferred, • MBO experience preferred, • $16.00/hour plus opportunity to earn sales commission

Job Description We are looking to hire an Office Manager and a Medical Office Receptionist to join our team! Both positions are for immediate hire. There is some room for salary negotiation. Office Manager hours 9-5 p.m., Receptionist 10-6:30 p.m., Monday through Friday Responsibilities: • Greet and attend to clients, • Answer multi-line phone calls, • Schedule clients, • Manage clients' charts, records, and information, • Maintain the front desk, • Keep clients' records confidential using HIPAA policies, • Direct clients to the appropriate provider, • Obtain insurance authorizations, • Previous experience in administrative services or other related fields, • Ability to prioritize and multitask, • Strong organizational skills, • Deadline and detail-oriented, • Strong leadership qualitiesCompany DescriptionMental health clinic offering OMHC, PRP, and Substance Abuse services.Mental health clinic offering OMHC, PRP, and Substance Abuse services.

Job DescriptionSalary: $16.00 $25.00 per hour, commensurate with experience ABOUT FREEDOM HEALTH SYSTEMS, INC.: Freedom Health Systems, Inc. is a multidisciplinary healthcare organization providing high-quality outpatient behavioral health and primary care services. We are committed to accessible, compassionate, and efficient care, supported by an integrated team of providers, administrators, and support staff working collaboratively to meet the needs of individuals and families across the region. POSITION TITLE: Medical Receptionist ALTERNATE TITLE(S): Front Desk Coordinator, Patient Services Specialist, Clinical Support Assistant COMPANY: Freedom Health Systems, Inc. DIVISION: Operations DEPARTMENT: UNIT: BENEFITS PACKAGE: Eligible (W-2) Health, vision, dental, PTO, and training opportunities WORK SCHEDULE: Full-time, Monday Friday; occasional weekend or evening hours based on clinic needs ACCOUNTABLE TO: Operations Manager 2 ACCOUNTABLE FOR: Delivering exceptional front office and clinical support services in compliance with CARF and COMAR standards; supporting Family and Psychiatric Nurse Practitioners with patient care and documentation CLASSIFICATION: W-2 Hourly COMPENSATION RANGE: $16.00 $25.00 per hour, commensurate with experience ANTICIPATED TRAVEL: None (on-site position) SUMMARY OF POSITION RESPONSIBILITIES: The Medical Receptionist / Medical Assistant is a dual-role position that provides both administrative and clinical support in a multidisciplinary outpatient setting. This staff member is the first point of contact for patients and visitors, ensures smooth front desk operations, and provides direct clinical support to both Family Nurse Practitioners (FNPs) and Psychiatric Nurse Practitioners (PMHNPs). Duties are performed in compliance with CARF, COMAR, and HIPAA standards, supporting quality assurance, care delivery, and documentation requirements. SCHEDULED DUTIES AND RESPONSIBILITIES: Front Desk and Administrative Duties • Greet patients and visitors professionally and courteously, • Check in patients, verify insurance coverage, collect co-pays, and confirm contact information, • Schedule, cancel, and reschedule patient appointments using the EHR system, • Answer phones and respond to inquiries or route calls to appropriate team members, • Maintain order and cleanliness of the front desk and waiting area, • Scan, upload, and organize patient documents in compliance with CARF documentation standards, • Ensure appointment reminders are sent via text, phone, or email, • Maintain confidentiality of all protected health information (PHI) per HIPAA standards Medical Assistant Support (Primary and Behavioral Health) • Room patients and collect initial vitals (e.g., height, weight, blood pressure, pulse, temperature), • Record chief complaints and history updates in the patients chart, • Assist Nurse Practitioners with medication lists, allergies, and treatment documentation, • Perform routine screenings as ordered (e.g., PHQ-9, GAD-7, SBIRT, developmental checklists), • Prepare exam rooms and assist providers with basic procedures if needed, • Coordinate prior authorizations and pharmacy communication, • Submit lab requests and referrals as instructed by providers, • Assist with patient education under the direction of clinical staff, • Track medication refills and communicate refill needs to the nurse practitioners, • Ensure that telehealth appointments are initiated and supported appropriately Compliance & Quality Standards (CARF / COMAR) • Ensure all documentation, intake forms, and visit notes are complete and properly scanned into the EHR, • Maintain organized records to support CARF surveys and COMAR-required audits, • Participate in internal audits and chart reviews as requested, • Prepare patient charts and clinic logs for surveys and regulatory inspections, • Document all services and interactions accurately and in real time, • Support infection control protocols, cleanliness, and universal precautions, • Assist with clinical quality tracking (e.g., missed appointments, treatment plan due dates, immunization logs) UNSCHEDULED DUTIES AND RESPONSIBILITIES: • Assist with clinical inventory management and ordering of supplies, • Coordinate care across departments for patients seeing both behavioral and primary care providers, • Provide technical support for telehealth check-ins or forms completion, • Help with annual clinic performance reviews and accreditation prep, • Support patient education efforts including handing out or explaining forms and educational materials, • Participate in emergency drills and clinic safety briefings as required The Safety Officer will be responsible for maintaining the facility or organizational Safety Binder that contains all safety policies, a grid of scheduled and required safety activities, all forms for conducting and documenting safety activities, and completed documentation of all safety activities that include recommended areas of improvement and the date and details regarding the improvements completed. The Safety Officer will be responsible for obtaining and facilitating an annual external inspection, obtaining a copy of the inspection report along with the criteria used for the inspection (if not included on the inspection report), clarifying with the inspector all recommendations for improvement made on the report, placing a copy in the clinic safety binder, making a copy of the report for presentation, and reporting the results to the appropriate team, committee, and/or manager. The Safety Officer is responsible for completing a quarterly self-inspection and required documentation and submitting/presenting the reports to the appropriate team, committee, and/or manager. All self-inspection reports and correction activities will be reviewed by the appropriate team, committee, and/or manager, and noted in meeting documentation. The Safety Officer will report the results of the self-inspections, follow-up activities, and their recommendations for improvements to the appropriate team, committee, and/or manager to ensure the organization utilizes the information to increase the level of safety throughout its operations. The Safety Officer will maintain a record of all inspection documentation and reports, including recommendations and corrections made, and all meeting minutes that correspond with the specific inspection and resulting improvement activities. Emergency Preparedness Responsibilities The Safety Officer will be responsible for the following emergency preparedness activities: • Conducting and/or coordinating all required emergency drills., • Conducting drills in a manner and with the necessary precautions to not unduly disturb persons served or the ongoing provision of services., • Completing the appropriate Emergency Drill Reporting Form., • Educating and informing staff members following drills as to response patterns and improvements in responses., • Reporting the results of emergency drills and providing a copy of each report to the appropriate team, committee, and/or manager., • Utilizing management team recommendations and decisions, based on drill reports, to improve safety at the clinics., • Maintaining a record of all drills at each site in the Safety Binder. Training and Education Responsibilities The Safety Officer will provide and/or coordinate initial and ongoing health and safety training for all employees. Within this role, cooperation with the organizations Human Resources Department and/or Training Designee will support the development of training materials, protocols, and documentation of completed safety orientation or ongoing safety training. The Safety Officer will receive training, supported by Freedom Healthcare, LLC and Lighthouse Behavioral Health Center, LLC, based on the assessed safety needs of the organization and the educational needs of the individual responsible for organizational safety. PHYSICAL DEMANDS: • Frequent sitting, typing, and phone use at the front desk, • Standing and walking for rooming and escorting patients, • Occasional lifting of supplies or files (up to 25 pounds) WORKING CONDITIONS: • Clinic-based, fast-paced outpatient setting, • High interaction with patients, staff, and external providers, • Potential exposure to patients in crisis or with health-related needs COMPETENCIES AND SKILLS: • Professional, warm communication and active listening skills, • Familiarity with EHR systems (e.g., ICANotes, Athena, or similar), • Basic medical terminology and understanding of outpatient workflows, • Strong organizational skills and attention to detail, • Ability to multitask while maintaining a calm and respectful demeanor, • Knowledge of CARF and COMAR documentation requirements a plus EDUCATION / TRAINING / QUALIFICATIONS: • High school diploma or equivalent (required), • Medical receptionists are required to hold at least one of the following credentials: Certified Medical Assistant (CMA with the American Association of Medical Assistants, LPN with the Maryland Board of Nursing, CCMA with the National Healthcareer Association, NCMA with the National Center for Competency Testing or RMA with the American Medical Technologists), • CNA, GNA, CMT (optional, not a substitute for required), • Must be proficient inphlebotomy and able to draw blood for lab work, • Minimum 1 year of experience in a medical front desk or outpatient clinical setting preferred, • BLS/CPR certification required or must be obtained within 30 days of hire, • Must pass background and reference checks

Job Description POSITION OVERVIEW This position is primarily responsible for ensuring a welcoming, positive, person-centered environment using trauma-informed principles and excellent customer service. This role combines front desk responsibilities with client engagement, environmental monitoring, and safety oversight to support the health and well-being of all clients, visitors, and staff. This position plays a vital role in fostering a sense of community while maintaining appropriate boundaries and ensuring compliance with agency policies and safety protocols. SPECIFIC RESPONSIBILITIES Client Engagement and Support · Create a warm, respectful, and inclusive front office presence that promotes trust and belonging. · Actively engage clients using trauma-informed communication and relational approaches. · Support clients in integrating into the community with positive behavior and social norms. · Build rapport and mentor clients who may be struggling with group dynamics or behavioral expectations. · Model respectful, non-judgmental, and compassionate behavior at all times. Building Safety & Environment · Implement and monitor check-in/check-out protocols to ensure controlled and safe access to the building. · Conduct regular walkthroughs of interior and exterior spaces (offices, hallways, bathrooms, courtyard, parking lot, exterior grounds etc.) to assess for safety concerns and maintenance needs. · Identify early signs of client distress, crises, or conflict; initiate appropriate support responses and follow de-escalation protocols. o Develop and enforce healthy norms using a harm reduction approach, while ensuring regulatory and standards compliance, for example: o Enforcing a no smoking ban within 25 feet of building entrances, while offering smoking cessation support and alternative areas where smoking is permitted. o Conducting bag checks and personal items searches with great care and respect of privacy, explanation of the purpose, and not more than what is necessary to ensure a safe environment. o Removing dangerous items and persons from the premises, such as offering alternatives that reduce harm to people or property. · Actively collaborate with staff to flag potential risks and ensure follow-up with clients. Administrative & Operational Support · Answer and direct phone calls, emails, and faxes according to protocols. · Perform office tasks including mail distribution, room restocking, key management, client ID badge creation, and deliveries. · Support managers in implementing building policies and procedures. · Document incidents thoroughly and accurately; participate in follow-up actions as needed. · Maintain confidentiality and share sensitive information only on a need-to-know basis. · Perform other miscellaneous tasks as required by the Office Manager. KNOWLEDGE, SKILLS, AND ABILITIES • Proactive, assertive engagement, • Strong interpersonal skills, • Communicate clearly and effectively in both written and verbal communication, • Professional attitude and appearance, • Ability to demonstrate genuine care and concern and develop trust-based relationships, • Conflict early identification, de-escalation, and management, • Ability to correctly interpret and enforce policies and procedures, • Multitasking and flexibility to changing priorities, • In urgent situations, ability to function decisively, with authority and be resourceful, • Walk and stand for extended periods of time, • Lift and carry deliveries, supplies, and other items as needed (up to 25 lbs), • Knowledge and comfort working with individuals with mental health disorders and/or substance use with a non-stigmatizing, supportive approach EDUCATION, WORK EXPERIENCE AND JOB REQUIREMENTS Education: High School Diploma and/or equivalent professional experience working in a role related to behavioral health, human services, customer service, or safety/security. OJT: 90 days training required for effective performance. Within 90 days of employment, successfully complete training/certification and demonstrate proficiency in: Mental Health First Aid, CPR, First Aid, AED, Naloxone and Overdose Prevention. Other Job Requirements: Proficiency in using technology, including Microsoft Office applications, office equipment (printers, fax machines, scanners, etc.)

Job DescriptionSalary: $16.00 $20.00 per hour, commensurate with experience ABOUT ENTERPRISE MANAGEMENT SOLUTIONS, INC.: Enterprise Management Solutions, Inc. is a full-spectrum consulting and management firm specializing in back-office operations, financial infrastructure, and executive oversight for health and human services organizations. In addition to supporting healthcare and housing providers, we ensure the safety, security, and smooth operation of corporate facilities through onsite administrative and security staffing services. POSITION TITLE: Front Desk Security Guard COMPANY: Enterprise Management Solutions, Inc. DIVISION: Operations DEPARTMENT: UNIT: BENEFITS PACKAGE: Paid time off; professional development support; uniform provided WORK SCHEDULE: Full-time ACCOUNTABLE TO: Special Police Officer Chief ACCOUNTABLE FOR: Monitoring building entry, maintaining visitor logs, ensuring staff and client safety, and enforcing basic site protocols CLASSIFICATION: W-2 employee; hourly COMPENSATION RANGE: $16.00 $20.00 per hour, commensurate with experience ANTICIPATED TRAVEL: None; single-site post SUMMARY OF POSITION RESPONSIBILITIES: The Front Desk Security Guard is responsible for managing building access and maintaining a secure and professional environment at Enterprise Management Solutions office locations. This role serves as the first point of contact for visitors and staff, ensuring all individuals are properly screened and guided according to facility protocol. The guard is expected to monitor access, support emergency procedures, and maintain order in the reception area. SCHEDULED DUTIES AND RESPONSIBILITIES: • Greet and log all visitors and staff entering the building, • Verify identification and issue visitor badges as needed, • Monitor security cameras and alarm systems during shift, • Conduct routine perimeter checks and maintain visible presence in lobby areas, • Respond to staff concerns, disturbances, or unusual activity calmly and professionally, • Ensure only authorized personnel access secure or restricted areas, • Maintain a clean and orderly front desk area, • Enforce organizational policies such as no-smoking rules, guest check-in, and code of conduct, • Assist during emergency situations (fire drills, evacuations, medical emergencies), • Provide directions or information to visitors while maintaining confidentiality UNSCHEDULED DUTIES AND RESPONSIBILITIES: • Report maintenance issues or safety concerns to facility management, • Complete daily shift logs, incident reports, and communication handoffs, • Support staff safety during high-traffic hours or special events, • Accompany staff to vehicles or transport drop-offs when requested, • Participate in safety and security training sessions as scheduled The Safety Officer will be responsible for maintaining the facility or organizational Safety Binder that contains all safety policies, a grid of scheduled and required safety activities, all forms for conducting and documenting safety activities, and completed documentation of all safety activities that include recommended areas of improvement and the date and details regarding the improvements completed. The Safety Officer will be responsible for obtaining and facilitating an annual external inspection, obtaining a copy of the inspection report along with the criteria used for the inspection (if not included on the inspection report), clarifying with the inspector all recommendations for improvement made on the report, placing a copy in the clinic safety binder, making a copy of the report for presentation, and reporting the results to the appropriate team, committee, and/or manager. The Safety Officer is responsible for completing a quarterly self-inspection and required documentation and submitting/presenting the reports to the appropriate team, committee, and/or manager. All self-inspection reports and correction activities will be reviewed by the appropriate team, committee, and/or manager, and noted in meeting documentation. The Safety Officer will report the results of the self-inspections, follow-up activities, and their recommendations for improvements to the appropriate team, committee, and/or manager to ensure the organization utilizes the information to increase the level of safety throughout its operations. The Safety Officer will maintain a record of all inspection documentation and reports, including recommendations and corrections made, and all meeting minutes that correspond with the specific inspection and resulting improvement activities. Emergency Preparedness Responsibilities The Safety Officer will be responsible for the following emergency preparedness activities: • Conducting and/or coordinating all required emergency drills., • Conducting drills in a manner and with the necessary precautions to not unduly disturb persons served or the ongoing provision of services., • Completing the appropriate Emergency Drill Reporting Form., • Educating and informing staff members following drills as to response patterns and improvements in responses., • Reporting the results of emergency drills and providing a copy of each report to the appropriate team, committee, and/or manager., • Utilizing management team recommendations and decisions, based on drill reports, to improve safety at the clinics., • Maintaining a record of all drills at each site in the Safety Binder. Training and Education Responsibilities The Safety Officer will provide and/or coordinate initial and ongoing health and safety training for all employees. Within this role, cooperation with the organizations Human Resources Department and/or Training Designee will support the development of training materials, protocols, and documentation of completed safety orientation or ongoing safety training. The Safety Officer will receive training, supported by Freedom Healthcare, LLC and Lighthouse Behavioral Health Center, LLC, based on the assessed safety needs of the organization and the educational needs of the individual responsible for organizational safety. PHYSICAL DEMANDS: • Prolonged periods sitting, standing, or walking, • Ability to lift up to 25 pounds, • Ability to respond quickly to emergencies or disturbances WORKING CONDITIONS: • Onsite at front desk, lobby, and general building entry areas, • Indoor environment with controlled access, • Occasional exposure to outdoor weather conditions during perimeter checks COMPETENCIES AND SKILLS: • Strong observational skills and attention to detail, • Calm, professional demeanor with excellent interpersonal communication, • Ability to de-escalate tense situations and enforce rules respectfully, • Dependable and punctual with strong judgment and problem-solving skills, • Familiarity with surveillance systems and visitor management tools LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS: • High school diploma or equivalent required, • Armed security certification or guard card preferred, • Prior experience in security, front desk, or customer service roles preferred, • CPR/First Aid certification a plus, • Must pass background check and drug screening

Job DescriptionThe Role: Dental Dreams LLC in Baltimore, MD (Belair) is hiring Dental Receptionists to join our talented and dedicated team. This position will be focused on scheduling appointments, assisting with operational goals, and providing excellent customer service. This role provides an entry level platform to understand the dental healthcare business, while simultaneously providing a pivot towards upward mobility to positions such as Lead Front Desk, Dental Assistant, Lead Dental Assistant, Assistant Office Manager and Office Manager. Who Are We: Dental Dreams LLC is a dynamic, growing company with offices in eleven states and Washington, DC. Our mission is to provide high-quality dental services in first-class facilities. We hire only the most qualified dentists and staff committed to superior patient care. Our desire is to provide employees with a career opportunity to change the dynamics of their lives and their families, while contributing to taking care of the dental needs of families in underserved communities. Benefits: • Competitive compensation, • Career mobility and advancement, • Career training and development, • Benefits package includes:, • Medical & Vision Insurance, • Free dental treatment at our locations, • PTO, • 401K Responsibilities: • Maintain a high level of customer service at all times, • Work as part of a team with emphasis on communication, • Schedule patient appointments per month and daily patient goals, • Answer phones and confirm appointments, • Greet and check-in patients, • Accurately verify dental benefits, • Maintain detailed patient records in a fast-paced environment, • Collect payments, co-payments, and deductibles, • Create insurance claims and submit pre-authorizations to insurance companies, • Pull patient charts for future appointments when necessary, • Maintain a clean and professional office environment, • Assist with presenting and/or explaining treatment plans Qualifications: • Bilingual (Spanish), • Customer Service experience, • Dentrix and/or Eaglesoft KOS Services Inc. / Dental Dreams LLC is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. #HP

Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: • Career advancement opportunities, • Employee discounts, • Competitive pay, • Daily Pay, • Flexible work schedule, • Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests, • Handles confidential information, including guest records, with a high degree of integrity, • Promptly and effectively deals with guest requests and complaints, • Answers and routes calls as appropriate; takes guest messages with accuracy, • Responsible for cash drawer contents and transactions during shift, • Maintains accurate records including cash flows, registration card, reservation cards, and property walks, • Assists with sales and marketing efforts as directed by the General Manager, • Offers and properly handles requests for wake-up calls, • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean, • Ensures common area/lobby is clean, • Performs laundry functions as directed, • All other duties as assigned What we are looking for: • 0 – 1+ year of customer service experience. Hotel experience preferred., • Passionate about hospitality and creating an exceptional guest experience., • Ability to handle confidential information, including guest records, with a high degree of integrity., • Ability to answer and route calls as appropriate; takes guest messages with accuracy., • All other duties as assigned., • High School degree or better

Job Description The Study at Johns Hopkins is currently seeking a full-time Guest Service Agent to provide genuine hospitality and the highest quality of service to our guests. This position organizes, confirms, processes, and conducts guest check-ins/outs, room reservations, requests, and inquiries. Under the direction of the Guest Service Manager, the Guest Service Agent is responsible for the daily operation of the Front Desk and Living Room. Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences. Responsibilities • Provide the highest and most efficient level of hospitality and customer service expected by our guests., • Complete the guest check-in and check-out processes, which include assigning guests their rooms and facilitating payment., • Maintains room inventory of vacancies, reservations, and assignments., • Courteously answer inquiries and accept reservations, both in person and by telephone, by accurately communicating hotel rates and information and using suggestive selling techniques to sell room nights, increasing occupancy and revenue., • Coordinate with all hotel departments to manage guest requests and answer general guest inquiries about the hotel and the surrounding area., • Attends to guests' needs and requests, including setting up and scheduling wake-up calls and outgoing taxis, making restaurant recommendations, resolving billing issues and complaints., • Regularly calculates and posts charges, receipts, cash payments, and other forms of credit using accurate, proper cash handling methods and established procedures to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records., • Provide assistance to other team members to contribute to the best overall performance of the department and the hotel., • Perform accordingly to the company handbook in regard to policies, procedures, and regulations., • Ensure total awareness of in-house VIPs., • Maintain a safe and clean work environment. Fundamentals • Ability to maintain a friendly, cheerful, and courteous demeanor at all times., • Education: High school diploma or general education degree (GED)., • Experience: 1 year within a customer-facing role., • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages., • Intermediate computer skills. Working knowledge of Microsoft Outlook, Word and Excel., • Flexibility to work any shift, including evenings, weekends, and holidays., • Excellent verbal and written interpersonal communication skills., • Proficiency in English required. A second language is desirable., • Strong organizational skills, including follow-up, time management, and multitasking, and managing multiple priorities in a fast-paced environment., • Ability to positively communicate and interact with all hotel departments., • Ability to grasp, lift and or carry, or otherwise, move goods weighing a maximum of 50 lbs., • Ability to stand for long periods of time in an indoor setting with a thematically climate-controlled workstation., • EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation., • Study Hotels is a drug free workplace. Pre-employment drug test and background check required. About Us The Study at Johns Hopkins, the fourth property of the Study Hotels brand, is located at the main gate of Johns Hopkins University’s Homewood Campus. As part of the revitalized Charles Village corridor, guests will feel immersed in both campus life and the surrounding community, and able to enjoy all that Johns Hopkins University and Baltimore have to offer the moment they leave the hotel. Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays. Study Hotels is an Equal Opportunity Employer and does not discriminate based on age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law. Powered by JazzHR SVjEldLoNa

Leadership and Supervisory Skills: Motivate, coach, counsel, and discipline Front Desk personnel Manager, Front Desk Manager, Front Desk, Hotel, Experience.