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Job DescriptionSalary: PHP283.63 per hour ABOUT FREEDOM HEALTH SYSTEMS, INC.: Freedom Health Systems, Inc. is a mission-driven healthcare advisory and management consulting firm that partners with behavioral health and human services organizations to improve access, equity, and operational excellence. We specialize in guiding providers through program development, accreditation, compliance, and clinical best practicesempowering them to deliver high-quality, person-centered care to their communities. While we do not provide direct healthcare services, Freedom Health Systems plays a vital role behind the scenes by strengthening organizational infrastructure, supporting service expansion, and helping our partners lead with innovation and integrity. Our expertise spans a wide range of operational services, including revenue cycle management, prior authorization, virtual front office support, medical billing and coding, human resources, and compliance consulting. At Freedom Health Systems, we are deeply committed to breaking down barriers in the behavioral health space, with a particular focus on serving marginalized and underserved populations. Our team fosters a collaborative, forward-thinking work environment where every employee contributes to advancing impactful, community-based care. DISCLOSURES: The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The jobs responsibilities/tasks may be modified and/or expanded over time. Company will inform the personnel member when changes in the respective job description are made. COMPANY WEBSITE: COMPANY PHONE NUMBER: 667-239-9572 HUMAN RESOURCES DEPARTMENT PHONE NUMBER: 667-239-9572 EXT 10 HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS: POSITION TITLE: Patient Access Specialist ALTERNATE TITLE(S): Admissions Coordinator, Intake Specialist, Access Services Associate COMPANY: Freedom Health Systems, Inc. (in support of all customer companies under contract) DIVISION: Operations DEPARTMENT: Patient Access UNIT: n/a BENEFITS PACKAGE: Ineligible WORK SCHEDULE: Monday Friday, 8:00 AM 5:00 PM ACCOUNTABLE TO: Patient Access Department Manager (Chief Operations Officer, in absence of Patient Access Department Manager) ACCOUNTABLE FOR: Managing the intake, enrollment, and service coordination process for clients entering behavioral health and care management programs; ensuring accurate data collection, regulatory compliance, and efficient communication with internal teams and external referral sources CLASSIFICATION: W8BEN; hourly contractual COMPENSATION RANGE: PHP283.63 per hour ANTICIPATED TRAVEL: none SUMMARY OF POSITION RESPONSIBILITIES: The Patient Access Specialist serves as the first point of contact for prospective clients entering any of Freedom Health Systems programs. This role is critical to ensuring timely, compassionate, and efficient intake services for outpatient behavioral health, psychiatric rehabilitation (PRP), substance use treatment, health home, and entitlements case management services. This role involves receiving referrals, conducting intake screenings, verifying insurance or funding eligibility, coordinating appointments for initial assessments, and supporting internal transfers or discharges across contracted service lines. The Patient Access Specialist supports access to care while ensuring compliance with COMAR, HIPAA, and payer guidelines. Referral & Intake Processing • Receive and log incoming referrals from internal and external sources (e.g., providers, MCOs, hospitals, DSS, families), • Conduct initial outreach to referred individuals or guardians to complete intake screening, • Collect required demographic, insurance, and consent forms prior to service start, • Ensure intake assessments are scheduled with the appropriate clinician or provider, • Verify Medicaid or insurance eligibility for all referred individuals, • Confirm program-specific criteria for service lines including PRP, OMHC, HH, SUD, and ECM, • Coordinate with billing and credentialing staff to ensure coverage prior to service, • Support internal transfers between programs (e.g., PRP to OMHC, HH to SUD), • Update internal tracking systems and electronic health records when clients are discharged or transferred, • Notify program leads, supervisors, and administrative staff of transfers and discharges in real-time, • Ensure that all intake documentation is collected, uploaded, and verified in the EHR system (e.g., ICANotes), • Maintain accurate logs of all referrals, admissions, discharges, and eligibility status, • Ensure HIPAA-compliant communication and recordkeeping at all times, • Provide front desk coverage or phone reception support as needed, • Assist with appointment reminder calls or patient follow-ups, • Collaborate with clinical and administrative teams to resolve access barriers, • Participate in quality improvement and performance tracking meetings PHYSICAL DEMANDS: • Prolonged periods of sitting and working on a computer, • May require local travel between clinic locations or residential programs, • Office-based in a clinical support setting, • High-volume and deadline-driven environment, • Requires strong attention to detail and client-focused communication REQUIRED QUALIFICATIONS: • Associate's degree in Nursing, Healthcare Administration, Social Work, Psychology, Public Health, or a related field (required), • Minimum 3 years of experience in admissions, access management, or intake coordination in a behavioral health or healthcare setting, • Working knowledge of COMAR, Medicaid, HIPAA, and behavioral health program eligibility criteria, • Proficiency in electronic health record systems (e.g., ICANotes, Credible, or similar), • Associates or Bachelors degree in nursing, human services, psychology, public health, or related field, • Experience with Medicaid/MCO systems (e.g., ePREP, CRISP), • Prior experience in behavioral health or case management programs

Job DescriptionSalary: PHP 283.63 per hour ABOUT FREEDOM HEALTH SYSTEMS, INC.: Freedom Health Systems, Inc. is a mission-driven healthcare advisory and management consulting firm that partners with behavioral health and human services organizations to improve access, equity, and operational excellence. We specialize in guiding providers through program development, accreditation, compliance, and clinical best practicesempowering them to deliver high-quality, person-centered care to their communities. While we do not provide direct healthcare services, Freedom Health Systems plays a vital role behind the scenes by strengthening organizational infrastructure, supporting service expansion, and helping our partners lead with innovation and integrity. Our expertise spans a wide range of operational services, including revenue cycle management, prior authorization, virtual front office support, medical billing and coding, human resources, and compliance consulting. At Freedom Health Systems, we are deeply committed to breaking down barriers in the behavioral health space, with a particular focus on serving marginalized and underserved populations. Our team fosters a collaborative, forward-thinking work environment where every employee contributes to advancing impactful, community-based care. DISCLOSURES: The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The jobs responsibilities/tasks may be modified and/or expanded over time. Company will inform the personnel member when changes in the respective job description are made. COMPANY WEBSITE: COMPANY PHONE NUMBER: 667-239-9572 HUMAN RESOURCES DEPARTMENT PHONE NUMBER: 667-239-9572 EXT 10 HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS: POSITION TITLE: Record Compliance Analyst ALTERNATE TITLE(S): QA Analyst, Documentation Compliance Specialist COMPANY: Freedom Health Systems, Inc. (in support of all customer companies under contract) DIVISION: Accounting & Finance DEPARTMENT: Medical Records Quality Assurance UNIT: n/a BENEFITS PACKAGE: Ineligible WORK SCHEDULE: Monday Friday, 8:00 AM 5:00 PM ACCOUNTABLE TO: Quality Assurance Department Manager (Controller in absence of Quality Assurance Department Manager) ACCOUNTABLE FOR: Reviewing documentation of services for compliance with internal medical record checklists and overseeing medical records request processing CLASSIFICATION: W8BEN; hourly contractual COMPENSATION RANGE: PHP 283.63 per hour ANTICIPATED TRAVEL: none SUMMARY OF POSITION RESPONSIBILITIES: The Record Compliance Analyst ensures that documentation of services entered by clinical and support service providers across all programs supported by Freedom Health Systems conforms to established medical record checklists. This role supports internal quality assurance and regulatory compliance by identifying documentation gaps, recommending corrective actions, and assisting with record audits. Additionally, this position oversees the intake, tracking, and fulfillment of all internal and external medical records requests in accordance with HIPAA, legal timelines, and organizational policies. SCHEDULED DUTIES AND RESPONSIBILITIES: • Review electronic records to ensure provider-entered documentation complies with Freedoms medical record checklists, • Flag documentation gaps, missing elements, or compliance concerns for QA Manager review, • Provide feedback to service teams and participate in documentation correction workflows, • Track and log documentation reviews using established QA systems and tools, • Prepare summaries and reports of findings to be incorporated into department-wide audits, • Maintain knowledge of COMAR, CARF, and other relevant documentation requirements, • Manage and respond to medical records requests from clients, providers, payers, and regulatory bodies, • Ensure records requests are fulfilled within HIPAA-compliant timelines and standards, • Maintain secure and confidential records transfer procedures, • Collaborate with QA Manager to ensure records review findings align with audit and licensing standards UNSCHEDULED DUTIES AND RESPONSIBILITIES: • Assist your supervisor with any work-related tasks as requested, taking initiative where possible, • Remain informed and compliant with regulations and standards, including COMAR, CARF, and other relevant governing bodies, as well as company policies and procedures, • Support the maintenance of a safe work environment by participating in drills and safety trainings as requested, • Maintain confidentiality of all records, especially those relating to client treatment or financial information, • Participate in external and internal audits/surveys (CARF/CSA/OHCQ) as directed by the supervisor, • Support internal audits and mock survey readiness, • Assist with training or onboarding of new staff on documentation standards, • Participate in quality improvement projects focused on documentation integrity, • Serve as backup to QA staff during periods of absence or increased workload, • Prolonged periods sitting at a desk and working on a computer, • Occasional lifting up to 25 pounds, • On-site only, • Strong attention to detail and ability to assess complex documentation, • Familiarity with behavioral health and medical documentation requirements, • Working knowledge of HIPAA and medical record release protocols, • Proficiency in EHR systems, Excel, and document tracking tools, • Clear written and verbal communication skills LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS: • High school diploma or equivalent required; Associates or Bachelors degree in health administration or related field preferred, • Minimum 2 years of experience in healthcare documentation review, medical records, or compliance, • Experience working in behavioral health or human services settings preferred, • Ability to pass background and reference checks, • Certified Professional Medical Auditor (CPMA) certification

Job DescriptionSalary: PHP 283.63 per hour ABOUT FREEDOM HEALTH SYSTEMS, INC.: Freedom Health Systems, Inc. is a mission-driven healthcare advisory and management consulting firm that partners with behavioral health and human services organizations to improve access, equity, and operational excellence. We specialize in guiding providers through program development, accreditation, compliance, and clinical best practicesempowering them to deliver high-quality, person-centered care to their communities. While we do not provide direct healthcare services, Freedom Health Systems plays a vital role behind the scenes by strengthening organizational infrastructure, supporting service expansion, and helping our partners lead with innovation and integrity. Our expertise spans a wide range of operational services, including revenue cycle management, prior authorization, virtual front office support, medical billing and coding, human resources, and compliance consulting. At Freedom Health Systems, we are deeply committed to breaking down barriers in the behavioral health space, with a particular focus on serving marginalized and underserved populations. Our team fosters a collaborative, forward-thinking work environment where every employee contributes to advancing impactful, community-based care. DISCLOSURES: The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The jobs responsibilities/tasks may be modified and/or expanded over time. Company will inform the personnel member when changes in the respective job description are made. COMPANY WEBSITE: COMPANY PHONE NUMBER: 667-239-9572 HUMAN RESOURCES DEPARTMENT PHONE NUMBER: 667-239-9572 EXT 10 HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS: POSITION TITLE: Record Compliance Analyst ALTERNATE TITLE(S): QA Analyst, Documentation Compliance Specialist COMPANY: Freedom Health Systems, Inc. (in support of all customer companies under contract) DIVISION: Accounting & Finance DEPARTMENT: Medical Records Quality Assurance UNIT: n/a BENEFITS PACKAGE: Ineligible WORK SCHEDULE: Monday Friday, 8:00 AM 5:00 PM ACCOUNTABLE TO: Quality Assurance Department Manager (Controller in absence of Quality Assurance Department Manager) ACCOUNTABLE FOR: Reviewing documentation of services for compliance with internal medical record checklists and overseeing medical records request processing CLASSIFICATION: W8BEN; hourly contractual COMPENSATION RANGE: PHP 283.63 per hour ANTICIPATED TRAVEL: none SUMMARY OF POSITION RESPONSIBILITIES: The Record Compliance Analyst ensures that documentation of services entered by clinical and support service providers across all programs supported by Freedom Health Systems conforms to established medical record checklists. This role supports internal quality assurance and regulatory compliance by identifying documentation gaps, recommending corrective actions, and assisting with record audits. Additionally, this position oversees the intake, tracking, and fulfillment of all internal and external medical records requests in accordance with HIPAA, legal timelines, and organizational policies. SCHEDULED DUTIES AND RESPONSIBILITIES: • Review electronic records to ensure provider-entered documentation complies with Freedoms medical record checklists, • Flag documentation gaps, missing elements, or compliance concerns for QA Manager review, • Provide feedback to service teams and participate in documentation correction workflows, • Track and log documentation reviews using established QA systems and tools, • Prepare summaries and reports of findings to be incorporated into department-wide audits, • Maintain knowledge of COMAR, CARF, and other relevant documentation requirements, • Manage and respond to medical records requests from clients, providers, payers, and regulatory bodies, • Ensure records requests are fulfilled within HIPAA-compliant timelines and standards, • Maintain secure and confidential records transfer procedures, • Collaborate with QA Manager to ensure records review findings align with audit and licensing standards UNSCHEDULED DUTIES AND RESPONSIBILITIES: • Assist your supervisor with any work-related tasks as requested, taking initiative where possible, • Remain informed and compliant with regulations and standards, including COMAR, CARF, and other relevant governing bodies, as well as company policies and procedures, • Support the maintenance of a safe work environment by participating in drills and safety trainings as requested, • Maintain confidentiality of all records, especially those relating to client treatment or financial information, • Participate in external and internal audits/surveys (CARF/CSA/OHCQ) as directed by the supervisor, • Support internal audits and mock survey readiness, • Assist with training or onboarding of new staff on documentation standards, • Participate in quality improvement projects focused on documentation integrity, • Serve as backup to QA staff during periods of absence or increased workload, • Prolonged periods sitting at a desk and working on a computer, • Occasional lifting up to 25 pounds, • On-site only, • Strong attention to detail and ability to assess complex documentation, • Familiarity with behavioral health and medical documentation requirements, • Working knowledge of HIPAA and medical record release protocols, • Proficiency in EHR systems, Excel, and document tracking tools, • Clear written and verbal communication skills LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS: • High school diploma or equivalent required; Associates or Bachelors degree in health administration or related field preferred, • Minimum 2 years of experience in healthcare documentation review, medical records, or compliance, • Experience working in behavioral health or human services settings preferred, • Ability to pass background and reference checks, • Certified Professional Medical Auditor (CPMA) certification

Job DescriptionSalary: $1,300.00 USD per month per full-time billing resource ABOUT FREEDOM HEALTH SYSTEMS INC: Freedom Health Systems, Inc. is a mission-driven healthcare advisory and management consulting firm that partners with behavioral health and human services organizations to improve access, equity, and operational excellence. We specialize in guiding providers through program development, accreditation, compliance, and clinical best practicesempowering them to deliver high-quality, person-centered care to their communities. While we do not provide direct healthcare services, Freedom Health Systems plays a vital role behind the scenes by strengthening organizational infrastructure, supporting service expansion, and helping our partners lead with innovation and integrity. Our expertise spans a wide range of operational services, including revenue cycle management, prior authorization, virtual front office support, medical billing and coding, human resources, and compliance consulting. At Freedom Health Systems, we are deeply committed to breaking down barriers in the behavioral health space, with a particular focus on serving marginalized and underserved populations. Our team fosters a collaborative, forward-thinking work environment where every employee contributes to advancing impactful, community-based care. DISCLOSURES: The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The jobs responsibilities/tasks may be modified and/or expanded over time. Company will inform the personnel member when changes in the respective job description are made. COMPANY WEBSITE: COMPANY PHONE NUMBER: (667) 309-5345 HUMAN RESOURCES PHONE NUMBER: (667) 309-5345 ext 10 POSITION TITLE: Billing Unit Supervisor ALTERNATE TITLE(S): Medical Billing Manager, Multisector Billing Lead, Billing & Collections Supervisor COMPANY: Freedom Health Systems, Inc. (in support of all customer companies under contract) DIVISION: Accounting & Finance DEPARTMENT: Accounts Receivables UNIT: Billing BENEFITS PACKAGE: Ineligible. WORK SCHEDULE: Each team member is to provide 40 hours per week of service dedicated to the company. ACCOUNTABLE TO: Accounts Receivables Department Manager (Controller in the absence of the Accounts Receivables Department Manager) ACCOUNTABLE FOR: Supervision and execution of billing operations across all company divisions CLASSIFICATION: 1099 COMPENSATION RANGE: $1,300.00 USD per month per full-time billing resource ANTICIPATED TRAVEL: none SUMMARY OF POSITION RESPONSIBILITIES: The Billing Manager is responsible for managing and executing daily billing operations across multiple industries including outpatient mental health, primary care, supportive housing, real estate (tenant and lease billing), food services, and non-emergency medical transportation. The role includes team supervision, claim submission oversight, invoicing, payment reconciliation, and coordination with finance, clinical, and operations teams. This role ensures that billing practices meet payer and contract requirements, optimize collections, and remain compliant with federal and state regulations. The Billing Manager works closely with the Revenue Cycle Manager to analyze trends, prevent denials, and streamline billing systems across platforms. SCHEDULED DUTIES AND RESPONSIBILITIES: • Supervise billing team staff including medical billers, invoicing clerks, and collections support, • Oversee billing processes for:, • Healthcare services (Medicaid, Medicare, commercial insurance), • Real estate entities (rent invoicing, HUD submissions, tenant billing), • Food service contracts (meal delivery programs, catering accounts), • Transportation services (Medicaid/NEMT trip submissions, mileage billing, contract reporting), • Software subscription services, • Ensure timely and accurate submission of medical claims and commercial invoices across platforms, • Monitor and reconcile accounts receivable, track aging, and support collection follow-up, • Collaborate with program leadership and payroll to validate service documentation and visit tracking, • Ensure proper coding, modifiers, and supporting documentation accompany all claims, • Review and correct denials or rejections; resubmit clean claims as needed, • Maintain and enforce internal billing and documentation protocols based on payer requirements and regulatory guidance, • Coordinate fee schedule updates and service rate reviews with Finance and Executive teams, • Support preparation for internal and external audits; maintain audit-ready billing records and documentation, • Assist with onboarding of new service lines or contracts by developing billing plans, templates, and workflows, • Provide regular reporting to the Controller or RCM on billing performance, denials, trends, and compliance, • Ensure all medical and behavioral health providers and entities are credentialed with the appropriate insurance payors, • Train and mentor billing team members, ensuring consistency and accuracy across all billing functions UNSCHEDULED DUTIES AND RESPONSIBILITIES: • Assist your supervisor with any work-related tasks as requested, taking initiative where possible, • Remain informed and compliant with regulations and standards, including COMAR, CARF, and other relevant governing bodies, as well as company policies and procedures, • Support the maintenance of a safe work environment by participating in drills and safety trainings as requested, • Maintain confidentiality of all records, especially those relating to client treatment or financial information, • Participate in external and internal audits/surveys (CARF/CSA/OHCQ) as directed by the supervisor, • Contribute to quality assurance and performance improvement plans by conducting audits and activities that ensure regulatory compliance, • Coordinate with credentialing staff to ensure accurate billing profiles and provider IDs, • Attend finance and compliance meetings to stay aligned with organizational strategy, • Resolve escalated issues from billing team or client-facing departments, • Review contracts and payer policies for billing impact analysis, • Participate in cross-functional process improvement and system implementation workgroups, • Assist in developing SOPs and training materials for internal use and staff education PHYSICAL DEMANDS: • Prolonged periods sitting at a desk and working on a computer, • Remote, • Fast-paced, deadline-driven environment with collaborative teams COMPETENCIES AND SKILLS: • Deep understanding of multi-industry billing, including healthcare, housing, food, and transportation, • Proficiency with electronic billing systems and clearinghouses (e.g., WebPT, Kareo, QuickBooks), • Strong leadership and team supervision skills, • Excellent attention to detail and ability to manage multiple priorities, • Knowledge of payer-specific regulations, billing compliance, and reimbursement methodologies, • Strong written and verbal communication skills LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS: • Bachelors degree in Business, Healthcare Administration, Finance, or related field (preferred), • Minimum 35 years of billing experience with at least 2 years in a supervisory role, • Familiarity with Medicaid, Medicare, commercial insurance billing, HUD programs, and grant billing, • Experience in multi-entity or consulting environments highly desirable, • Ability to pass background and reference checks

Job DescriptionSalary: PHP 482.16 per hour ABOUT FREEDOM HEALTH SYSTEMS, INC.: Freedom Health Systems, Inc. is a mission-driven healthcare advisory and management consulting firm that partners with behavioral health and human services organizations to improve access, equity, and operational excellence. We specialize in guiding providers through program development, accreditation, compliance, and clinical best practicesempowering them to deliver high-quality, person-centered care to their communities. While we do not provide direct healthcare services, Freedom Health Systems plays a vital role behind the scenes by strengthening organizational infrastructure, supporting service expansion, and helping our partners lead with innovation and integrity. Our expertise spans a wide range of operational services, including revenue cycle management, prior authorization, virtual front office support, medical billing and coding, human resources, and compliance consulting. At Freedom Health Systems, we are deeply committed to breaking down barriers in the behavioral health space, with a particular focus on serving marginalized and underserved populations. Our team fosters a collaborative, forward-thinking work environment where every employee contributes to advancing impactful, community-based care. DISCLOSURES: The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The jobs responsibilities/tasks may be modified and/or expanded over time. Company will inform the personnel member when changes in the respective job description are made. COMPANY WEBSITE: COMPANY PHONE NUMBER: 667-239-9572 HUMAN RESOURCES DEPARTMENT PHONE NUMBER: 667-239-9572 EXT 10 HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS: POSITION TITLE: Quality Assurance Department Manager ALTERNATE TITLE(S): COMPANY: Freedom Health Systems, Inc. (in support of all customer companies under contract) DIVISION: Accounting & Finance DEPARTMENT: Medical Records Quality Assurance UNIT: n/a BENEFITS PACKAGE: Ineligible WORK SCHEDULE: Monday Friday, 8:00 AM 5:00 PM ACCOUNTABLE TO: Controller or Chief Financial Officer (CFO, in absence of Controller) ACCOUNTABLE FOR: All staff responsible for reviewing documentation of services for compliance with internal medical record checklists and overseeing medical records request processing CLASSIFICATION: W8BEN; hourly contractual COMPENSATION RANGE: PHP 482.16 per hour ANTICIPATED TRAVEL: none SUMMARY OF POSITION RESPONSIBILITIES: The Quality Assurance Department Manager is responsible for overseeing all service record quality assurance and compliance activities for the programs Freedom Health Systems contractually supports. The QA Manager ensures all services meet regulatory and contractual obligations, including those outlined by COMAR, CARF, OHCQ, MDH, and managed care organizations by applying checklist guidelines to each note entered by rendering providers. This role manages the quality monitoring process, leads internal audits, oversees documentation standards, and works in collaboration with program leadership to implement quality improvement strategies and correct deficiencies. The QA Manager is also responsible for ensuring that documentation of services entered by service providers aligns with the companys required medical record checklists. In addition, the role oversees the process for handling medical records requests in accordance with privacy regulations and organizational policy. SCHEDULED DUTIES AND RESPONSIBILITIES: • Supervise daily QA operations and staff including auditors, file reviewers, and compliance specialists, • Monitor program compliance with COMAR, CARF, CSA, OHCQ, HIPAA, and other applicable standards, • Oversee documentation review to ensure that records entered by service providers meet organizational checklist requirements, • Maintain audit schedules, workflows, and documentation templates across programs, • Conduct internal audits of clinical, administrative, and billing records to assess compliance, • Develop and distribute monthly QA reports and dashboards for executive review, • Maintain regulatory readiness through ongoing mock audits and staff education, • Collaborate with program managers and clinical directors to review findings and implement corrective action plans (CAPs), • Manage incident reporting workflows and documentation, • Coordinate and support external audits, surveys, and licensing visits, • Update policies and procedures in collaboration with leadership and regulatory updates, • Ensure orientation and re-orientation of staff on QA policies, documentation standards, and reporting responsibilities, • Provide coaching, support, and education to departments around best practices and documentation expectations, • Ensure confidentiality, security, and auditability of all QA documentation, • Serve as point of contact for payables escalations and internal/external stakeholder inquiries, • Take initiative to identify areas for process improvement and cost savings, • Assist with special projects, vendor transitions, and system implementations as assigned, • Participate in interdepartmental workgroups focused on performance improvement or new service lines, • Assist your supervisor with any work-related tasks as requested, taking initiative where possible, • Remain informed and compliant with regulations and standards, including COMAR, CARF, and other relevant governing bodies, as well as company policies and procedures, • Co-facilitate orientation of new hires related to documentation, payables procedures, and compliance requirements, • Support the maintenance of a safe work environment by participating in drills and safety trainings as requested, • Maintain confidentiality of all records, especially those relating to client treatment or financial information, • Participate in external and internal audits/surveys (CARF/CSA/OHCQ) as directed by the supervisor, • Support credentialing and licensure renewals by compiling and submitting QA documentation, • Respond to compliance inquiries from staff or leadership, • Participate in emergency response and risk mitigation planning, • Represent the QA department at leadership meetings, cross-functional committees, and community forums as assigned, • Prolonged periods sitting at a desk and working on a computer, • Occasional lifting up to 25 pounds, • On-site only, • Comprehensive knowledge of QA/QI systems, audits, and performance improvement planning, • Familiarity with Maryland healthcare regulations and behavioral health standards, • Proficiency with EHR systems, Excel, and quality tracking tools, • Excellent analytical, communication, and organizational skills, • Ability to interpret regulations and translate them into clear workflows and documentation, • Strong leadership, training, and problem-solving abilities LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS: • Bachelors degree in Healthcare Administration, Public Health, Social Work, Nursing, or related field (required); Masters preferred, • Minimum 35 years of experience in healthcare quality assurance or compliance, • At least 12 years of supervisory or management experience, • Knowledge of COMAR, CARF, HIPAA, Medicaid, and managed care standards, • Experience in behavioral health or human services preferred, • Ability to pass background and reference checks, • Certified Professional Medical Auditor (CPMA) certification

Job DescriptionCompany Description The Spa at The Ivy is seeking a licensed Massage practitioner to join our Spa family. We are a luxury, boutique brand, located within the Mt. Vernon community of Baltimore, on the second floor of The Ivy Hotel, a Relais & Chateaux property. Job Description As a Massage Therapist at The Spa at The Ivy, you are entrusted with delivering exceptional bodywork and a memorable guest experience that reflects the elegance and excellence of The Ivy Hotel. You will play a key role in ensuring our guests feel relaxed, cared for, and thoroughly informed about the benefits of massage and spa therapies. Key Responsibilities: • Perform therapeutic massage, body treatments, and foot rituals to the highest standards of quality and care., • Educate guests on the benefits of massage therapy and appropriate aftercare recommendations., • Greet each guest with a warm smile, direct eye contact, and by name, creating a welcoming and personalized experience., • Demonstrate in-depth knowledge of The Ivy Hotel, The Spa at The Ivy, and Magdalena Restaurant to assist guests with accurate and engaging information., • Maintain professional, courteous communication with all departments, including Hotel Reservations, Concierge, Housekeeping, Security, Magdalena, and Kitchen staff., • Promptly report guest concerns or service-related issues to the Spa Manager, Team Lead, or Front Desk., • Assist with lifting and storing spa equipment, supplies, and furnishings to support facility upkeep and preparation for special events. Facility & Sanitation Expectations: • Maintain cleanliness and organization in treatment rooms and shared spa spaces., • Fully reset your treatment room between services, including:, • Sweeping and mopping floors, • Disinfecting the treatment table, counters, walls, sinks, and equipment, • Washing product bowls and tools, • Removing trash and used linens to designated areas, • Restocking towels, linens, and spa products Work Environment & Physical Requirements: • Must be able to stand, walk, and perform physical tasks for extended periods., • Ability to exert up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly., • Required to kneel, crouch, climb stairs, push/pull carts, and complete repetitive motions such as rolling and squeezing towels., • Must be able to operate equipment including:, • Mops, vacuums, scrub brushes, towel warmers, tea kettles, • Cleaning and disinfecting agents, • Food and linen carts, • Guest amenities (retail products, shampoos, soaps, etc.) Availability: • Must have flexible availability, including evenings, weekends, and holidays, in alignment with spa hours of operation. Qualifications Have a genuine interest in Wellness and be energetic, upbeat and pleasant Have a valid Massage Therapy license for Maryland and be in good standing with the Massage Board. Have valid CPR credentials. High School diploma/GED but some college experience is preferred. Previous Massage Therapy experience REQUIRED Previous experience using and reading Spa scheduling software Have a calm disposition and demeanor Professional speech, mannerisms, discretion, and appearance. Strong team player. Must be able to stay calm and composed while under pressure. Must have an eye for detail. Ability to stand for long periods. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As an Asbury Automotive Group Koons Ford Baltimore Sales Manager, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused professionals who will help us redefine the car-buying experience. We LOVE promoting from within, and we reward results! Does this sound like you? Apply now! Call General Manager Dennis Koulatsos at 410-218-0337. The primary role of the New Car Sales Manager is to operationally manage and drive the success of the new car department through developing sales consultants, working with third party vendors and achieving monthly sales quotas. • Work directly with our employees and customers to develop relationships and help bridge disconnects in the sales process, • FORD EXPERIENCE PREFERRED, PARTICULARLY AT A HIGH VOLUME STORE, • Build rapport with customers to build a base of referrals to establish customer network, • Provide training and support to the sales staff and assist in closing sales, • Help manage all aspects of the sales department and inventory lot, • Work with lot attendants to ensure all vehicles are properly tagged and positioned, • Conduct trade appraisals and transport information into vehicle management system, • Desk deals, track revenue logs, and manage retail delivery reports, • Track record of staying within turn policy guidelines for inventory (45-60 days max), • Experience and track record of partnering with wholesale vendors and wholesaling vehicles when appropriate, • Responsible for partnering with third party vendors and the service department to complete internal service work on used vehicles prior to entering lot inventory, • Prepare and administrator annual forecast and budget for new vehicle department, • Administer and monitor factory sponsored programs, • Assist and fill in for the New Car Sales Manager when needed, • Prior sales consultant and F&I manager experience required, • Prior new car sales manager experience a preferred, • 3-5 years of automotive experience required, • Must be able to create and maintain customer relationships, • Ability to handle a high volume of business with professionalism, • Experience and ability to handle conflict resolution, • Advanced computer skills with both Microsoft suite products and dealer management systems, • Build relationships with local and national vendors, • Must be able to pass pre-employment screens (background & drug screen) Company Benefits: Pay and Recognition: • Commission range $100,000 - $175,000 a year, • Paid holidays & paid time off, • Deferred Holiday Pay Match, • Paid training, • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans, • Up to 12 weeks paid pregnancy leave (disability leave), • Paid Parental Leave, • Health savings, • Flex spending accounts (tax free), • Short-term and Long-term disability plans, • Life Insurance (Whole Life and Term), • Digital career path tool to assist with career development, • Student loan relief resources, • Employee assistance program, • Employee discounts on parts and service repairs, • Scholarship awards, • Opportunities to join our community service initiatives, which includes paid volunteer hours

Job Description Club Role - Manager in Training (MIT) Here at Crunch Fitness, we strive to cultivate a culture of diversity, acceptance, empowerment, and fun. We are searching for energetic and charismatic individuals to join our team! Job Summary The Manager in Training (MIT) role supports the growth of the club through lead generation and sales. Duties & Responsibilities ● Meet or exceed weekly and monthly targets in lead generation, new membership units, ACH attachment, and scheduling fitness assessments ● Establish and maintain an effective lead generation program through networking and street team marketing campaigns ● Conduct tours and telephone inquiries for prospective members ● Attend events and find community opportunities for exposure ● Deliver exceptional customer service by providing an uplifting and friendly atmosphere ● Represent Crunch Fitness in a positive light to increase brand awareness and generate new sales’ opportunities ● Ensure all front desk systems are executed properly, such as member check-in, guest registration, retail purchases, delinquent account procedures, telephone inquiries, and member requests ● Other duties as assigned Compensation ● Full time employee ● $15 + commission eligible ● Full time benefits eligible ○ Health/dental/vision insurance ○ Two weeks paid time off (applicable to certain roles) ● Complimentary gym membership Qualifications ● High school diploma or equivalent ● Sales - 1 year (preferred) ● Customer service - 1 year (preferred) ● CPR/AED certification (preferred) ● Basic computer proficiency ● Professional attitude ● Upbeat and positive personality ● Efficient and effective communication skills ● Ability to multi-task and excel in a busy environment Job Requirements ● Pass drug screening ● Background check ● Use of finger scan technology for recording time worked ● Not eligible to work remotely

Job DescriptionSalary: PHP 283.63 per hour ABOUT FREEDOM HEALTH SYSTEMS, INC: Freedom Health Systems, Inc. is a mission-driven healthcare advisory and management consulting firm that partners with behavioral health and human services organizations to improve access, equity, and operational excellence. We specialize in guiding providers through program development, accreditation, compliance, and clinical best practicesempowering them to deliver high-quality, person-centered care to their communities. While we do not provide direct healthcare services, Freedom Health Systems plays a vital role behind the scenes by strengthening organizational infrastructure, supporting service expansion, and helping our partners lead with innovation and integrity. Our expertise spans a wide range of operational services, including revenue cycle management, prior authorization, virtual front office support, medical billing and coding, human resources, and compliance consulting. At Freedom Health Systems, we are deeply committed to breaking down barriers in the behavioral health space, with a particular focus on serving marginalized and underserved populations. Our team fosters a collaborative, forward-thinking work environment where every employee contributes to advancing impactful, community-based care. DISCLOSURES: The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The jobs responsibilities/tasks may be modified and/or expanded over time. Company will inform the personnel member when changes in the respective job description are made. COMPANY WEBSITE: COMPANY PHONE NUMBER: 667-239-9572 HUMAN RESOURCES DEPARTMENT PHONE NUMBER: 667-239-9572 EXT 10 HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS: POSITION TITLE: SUD OP/SUD IP Prior Authorization Specialist ALTERNATE TITLE(S): PA Coordinator, Authorization & Intake Coordinator COMPANY: Freedom Health Systems, Inc. (in support of all customer companies under contract) DIVISION: Accounting & Finance DEPARTMENT: Accounts Receivables UNIT: Prior Authorization BENEFITS PACKAGE: Ineligible. WORK SCHEDULE: Monday Friday, 8:00 AM EST 5:00 PM EST ACCOUNTABLE TO: Prior Authorization Unit Supervisor (Accounts Receivables Department Manager in the absence of the Prior Authorization Unit Supervisor) ACCOUNTABLE FOR: Timely and accurate submission of authorization requests and intake coordination for PRP and BHH clients CLASSIFICATION: W8BEN COMPENSATION RANGE: PHP 283.63 per hour ANTICIPATED TRAVEL: none SUMMARY OF POSITION RESPONSIBILITIES: The PRP/BHH Prior Authorization Specialist is responsible for coordinating the intake and authorization process for clients referred to Lighthouse Behavioral Health Center Outpatient and Inpatient Substance Use Disorder Programs. This includes ensuring all medical necessity documentation is complete, submitting timely prior authorizations, tracking approvals, and maintaining records in compliance with payer requirements. This role ensures that all clients are fully authorized for services at least three (3) business days prior to their scheduled start date, minimizing service disruptions and maximizing reimbursement potential. SCHEDULED DUTIES AND RESPONSIBILITIES: • Collect and verify intake documentation for new clients referred to SUD OP and SUD IP programs, • Review insurance requirements and authorization timelines for each payer, • Prepare, submit, and track initial and continuing authorizations in compliance with MCO or Medicaid requirements, • Monitor authorization expiration dates and initiate renewal requests proactively, • Communicate with providers and clinical staff to obtain missing information or signatures, • Update EHR systems and internal trackers with status of each authorization, • Ensure all intake and authorization tasks are completed within internal timelines, including 3-day minimum prior to service, • Notify clinical and scheduling departments of authorization approvals or delays, • Support intake calls and triage referral inquiries as needed, • Maintain organized electronic records for audit readiness and compliance UNSCHEDULED DUTIES AND RESPONSIBILITIES: • Assist your supervisor with any work-related tasks as requested, taking initiative where possible, • Remain informed and compliant with regulations and standards, including COMAR, CARF, and other relevant governing bodies, as well as company policies and procedures, • Support the maintenance of a safe work environment by participating in drills and safety trainings as requested, • Maintain confidentiality of all records, especially those relating to client treatment or financial information, • Participate in external and internal audits/surveys (CARF/CSA/OHCQ) as directed by the supervisor, • Contribute to quality assurance and performance improvement plans by conducting audits and activities that ensure regulatory compliance, • Assist with insurance verifications and benefit checks during high volume periods, • Participate in weekly prior authorization team meetings and cross-training sessions, • Cover for other team members during absences or program needs, • Contribute to quality improvement initiatives related to authorization turnaround times or documentation standards, • Support data collection and reporting for compliance or payer audits PHYSICAL DEMANDS: • Prolonged periods sitting at a desk and working on a computer, • Remote, • Fast-paced, deadline-driven environment with collaborative teams COMPETENCIES AND SKILLS: • Knowledge of Maryland Medicaid and MCO prior authorization processes, • Understanding of outpatient mental health and behavioral health terminology, • Attention to detail and ability to manage multiple open requests, • Excellent time management and follow-up tracking, • Strong written and verbal communication, • Proficiency in EHR and payer portal navigation LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS: • High school diploma or equivalent (required); Associates or Bachelors degree preferred, • Minimum 12 years of experience in healthcare administration, authorizations, or intake coordination, • Experience with behavioral health, OMHC, or PRP authorizations preferred, • Ability to pass background and reference checks

Job DescriptionSalary: PHP 283.63 per hour ABOUT FREEDOM HEALTH SYSTEMS, INC.: Freedom Health Systems, Inc. is a mission-driven healthcare advisory and management consulting firm that partners with behavioral health and human services organizations to improve access, equity, and operational excellence. We specialize in guiding providers through program development, accreditation, compliance, and clinical best practicesempowering them to deliver high-quality, person-centered care to their communities. While we do not provide direct healthcare services, Freedom Health Systems plays a vital role behind the scenes by strengthening organizational infrastructure, supporting service expansion, and helping our partners lead with innovation and integrity. Our expertise spans a wide range of operational services, including revenue cycle management, prior authorization, virtual front office support, medical billing and coding, human resources, and compliance consulting. At Freedom Health Systems, we are deeply committed to breaking down barriers in the behavioral health space, with a particular focus on serving marginalized and underserved populations. Our team fosters a collaborative, forward-thinking work environment where every employee contributes to advancing impactful, community-based care. DISCLOSURES: The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The jobs responsibilities/tasks may be modified and/or expanded over time. Company will inform the personnel member when changes in the respective job description are made. COMPANY WEBSITE: COMPANY PHONE NUMBER: 667-239-9572 HUMAN RESOURCES DEPARTMENT PHONE NUMBER: 667-239-9572 EXT 10 HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS: POSITION TITLE: Record Compliance Analyst ALTERNATE TITLE(S): QA Analyst, Documentation Compliance Specialist COMPANY: Freedom Health Systems, Inc. (in support of all customer companies under contract) DIVISION: Accounting & Finance DEPARTMENT: Medical Records Quality Assurance UNIT: n/a BENEFITS PACKAGE: Ineligible WORK SCHEDULE: Monday Friday, 8:00 AM 5:00 PM ACCOUNTABLE TO: Quality Assurance Department Manager (Controller in absence of Quality Assurance Department Manager) ACCOUNTABLE FOR: Reviewing documentation of services for compliance with internal medical record checklists and overseeing medical records request processing CLASSIFICATION: W8BEN; hourly contractual COMPENSATION RANGE: $PHP 283.63 per hour ANTICIPATED TRAVEL: none SUMMARY OF POSITION RESPONSIBILITIES: The Record Compliance Analyst ensures that documentation of services entered by clinical and support service providers across all programs supported by Freedom Health Systems conforms to established medical record checklists. This role supports internal quality assurance and regulatory compliance by identifying documentation gaps, recommending corrective actions, and assisting with record audits. Additionally, this position oversees the intake, tracking, and fulfillment of all internal and external medical records requests in accordance with HIPAA, legal timelines, and organizational policies. SCHEDULED DUTIES AND RESPONSIBILITIES: • Review electronic records to ensure provider-entered documentation complies with Freedoms medical record checklists, • Flag documentation gaps, missing elements, or compliance concerns for QA Manager review, • Provide feedback to service teams and participate in documentation correction workflows, • Track and log documentation reviews using established QA systems and tools, • Prepare summaries and reports of findings to be incorporated into department-wide audits, • Maintain knowledge of COMAR, CARF, and other relevant documentation requirements, • Manage and respond to medical records requests from clients, providers, payers, and regulatory bodies, • Ensure records requests are fulfilled within HIPAA-compliant timelines and standards, • Maintain secure and confidential records transfer procedures, • Collaborate with QA Manager to ensure records review findings align with audit and licensing standards UNSCHEDULED DUTIES AND RESPONSIBILITIES: • Assist your supervisor with any work-related tasks as requested, taking initiative where possible, • Remain informed and compliant with regulations and standards, including COMAR, CARF, and other relevant governing bodies, as well as company policies and procedures, • Support the maintenance of a safe work environment by participating in drills and safety trainings as requested, • Maintain confidentiality of all records, especially those relating to client treatment or financial information, • Participate in external and internal audits/surveys (CARF/CSA/OHCQ) as directed by the supervisor, • Support internal audits and mock survey readiness, • Assist with training or onboarding of new staff on documentation standards, • Participate in quality improvement projects focused on documentation integrity, • Serve as backup to QA staff during periods of absence or increased workload, • Prolonged periods sitting at a desk and working on a computer, • Occasional lifting up to 25 pounds, • On-site only, • Strong attention to detail and ability to assess complex documentation, • Familiarity with behavioral health and medical documentation requirements, • Working knowledge of HIPAA and medical record release protocols, • Proficiency in EHR systems, Excel, and document tracking tools, • Clear written and verbal communication skills LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS: • High school diploma or equivalent required; Associates or Bachelors degree in health administration or related field preferred, • Minimum 2 years of experience in healthcare documentation review, medical records, or compliance, • Experience working in behavioral health or human services settings preferred, • Ability to pass background and reference checks, • Certified Professional Medical Auditor (CPMA) certification

Job DescriptionSalary: PHP 283.63 per hour ABOUT FREEDOM HEALTH SYSTEMS, INC.: Freedom Health Systems, Inc. is a mission-driven healthcare advisory and management consulting firm that partners with behavioral health and human services organizations to improve access, equity, and operational excellence. We specialize in guiding providers through program development, accreditation, compliance, and clinical best practicesempowering them to deliver high-quality, person-centered care to their communities. While we do not provide direct healthcare services, Freedom Health Systems plays a vital role behind the scenes by strengthening organizational infrastructure, supporting service expansion, and helping our partners lead with innovation and integrity. Our expertise spans a wide range of operational services, including revenue cycle management, prior authorization, virtual front office support, medical billing and coding, human resources, and compliance consulting. At Freedom Health Systems, we are deeply committed to breaking down barriers in the behavioral health space, with a particular focus on serving marginalized and underserved populations. Our team fosters a collaborative, forward-thinking work environment where every employee contributes to advancing impactful, community-based care. DISCLOSURES: The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The jobs responsibilities/tasks may be modified and/or expanded over time. Company will inform the personnel member when changes in the respective job description are made. COMPANY WEBSITE: COMPANY PHONE NUMBER: 667-239-9572 HUMAN RESOURCES DEPARTMENT PHONE NUMBER: 667-239-9572 EXT 10 HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS: POSITION TITLE: Patient Access Specialist ALTERNATE TITLE(S): Admissions Coordinator, Intake Specialist, Access Services Associate COMPANY: Freedom Health Systems, Inc. (in support of all customer companies under contract) DIVISION: Operations DEPARTMENT: Patient Access UNIT: n/a BENEFITS PACKAGE: Ineligible WORK SCHEDULE: Monday Friday, 8:00 AM 5:00 PM ACCOUNTABLE TO: Patient Access Department Manager (Chief Operations Officer, in absence of Patient Access Department Manager) ACCOUNTABLE FOR: Managing the intake, enrollment, and service coordination process for clients entering behavioral health and care management programs; ensuring accurate data collection, regulatory compliance, and efficient communication with internal teams and external referral sources CLASSIFICATION: W8BEN; hourly contractual COMPENSATION RANGE: PHP283.63 per hour ANTICIPATED TRAVEL: none SUMMARY OF POSITION RESPONSIBILITIES: The Patient Access Specialist serves as the first point of contact for prospective clients entering any of Freedom Health Systems programs. This role is critical to ensuring timely, compassionate, and efficient intake services for outpatient behavioral health, psychiatric rehabilitation (PRP), substance use treatment, health home, and entitlements case management services. This role involves receiving referrals, conducting intake screenings, verifying insurance or funding eligibility, coordinating appointments for initial assessments, and supporting internal transfers or discharges across contracted service lines. The Patient Access Specialist supports access to care while ensuring compliance with COMAR, HIPAA, and payer guidelines. Referral & Intake Processing • Receive and log incoming referrals from internal and external sources (e.g., providers, MCOs, hospitals, DSS, families), • Conduct initial outreach to referred individuals or guardians to complete intake screening, • Collect required demographic, insurance, and consent forms prior to service start, • Ensure intake assessments are scheduled with the appropriate clinician or provider, • Verify Medicaid or insurance eligibility for all referred individuals, • Confirm program-specific criteria for service lines including PRP, OMHC, HH, SUD, and ECM, • Coordinate with billing and credentialing staff to ensure coverage prior to service, • Support internal transfers between programs (e.g., PRP to OMHC, HH to SUD), • Update internal tracking systems and electronic health records when clients are discharged or transferred, • Notify program leads, supervisors, and administrative staff of transfers and discharges in real-time, • Ensure that all intake documentation is collected, uploaded, and verified in the EHR system (e.g., ICANotes), • Maintain accurate logs of all referrals, admissions, discharges, and eligibility status, • Ensure HIPAA-compliant communication and recordkeeping at all times, • Provide front desk coverage or phone reception support as needed, • Assist with appointment reminder calls or patient follow-ups, • Collaborate with clinical and administrative teams to resolve access barriers, • Participate in quality improvement and performance tracking meetings PHYSICAL DEMANDS: • Prolonged periods of sitting and working on a computer, • May require local travel between clinic locations or residential programs, • Office-based in a clinical support setting, • High-volume and deadline-driven environment, • Requires strong attention to detail and client-focused communication REQUIRED QUALIFICATIONS: • Associate's degree in Nursing, Healthcare Administration, Social Work, Psychology, Public Health, or a related field (required), • Minimum 3 years of experience in admissions, access management, or intake coordination in a behavioral health or healthcare setting, • Working knowledge of COMAR, Medicaid, HIPAA, and behavioral health program eligibility criteria, • Proficiency in electronic health record systems (e.g., ICANotes, Credible, or similar), • Associates or Bachelors degree in nursing, human services, psychology, public health, or related field, • Experience with Medicaid/MCO systems (e.g., ePREP, CRISP), • Prior experience in behavioral health or case management programs

Job Description Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As an Asbury Automotive Group Koons Ford Baltimore Used Vehicle Sales Manager, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused professionals who will help us redefine the car-buying experience. We LOVE promoting from within, and we reward results! Does this sound like you? Apply now! Call General Manager Dennis Koulatsos at 410-218-0337 or General Sales Manager Mike Guardado at 202-527-5125. The primary role of the Used Car Sales Manager is to operationally manage and drive the success of the used car department through developing sales consultants, working with third party vendors and achieving monthly sales quotas. You must be have significant knowledge and a proven success record in leading high volume used car departments. V-Auto, Profit Time, Conquest, Lot Pop - proficiency with these is very important. You must be able to manage an inventory in excess of $5,000,000 +. • Work directly with our employees and customers to develop relationships and help bridge disconnects in the sales process, • Build rapport with customers to build a base of referrals to establish customer network, • Provide training and support to the sales staff and assist in closing sales, • Help manage all aspects of the sales department and inventory lot, • Work with lot attendants to ensure all vehicles are properly tagged and positioned, • Conduct trade appraisals and transport information into vehicle management system, • Desk deals, track revenue logs, and manage retail delivery reports, • Track record of staying within turn policy guidelines for inventory (45-60 days max), • Experience and track record of partnering with wholesale vendors and wholesaling vehicles when appropriate, • Responsible for partnering with third party vendors and the service department to complete internal service work on used vehicles prior to entering lot inventory, • Prepare and administrator annual forecast and budget for new vehicle department, • Administer and monitor factory sponsored programs, • Assist and fill in for the New Car Sales Manager when needed, • Prior sales consultant and F&I manager experience required, • Prior new car sales manager experience a preferred, • 3-5 years of automotive experience required, • Must be able to create and maintain customer relationships, • Ability to handle a high volume of business with professionalism, • Experience and ability to handle conflict resolution, • Advanced computer skills with both Microsoft suite products and dealer management systems, • Build relationships with local and national vendors, • Must be able to pass pre-employment screens (background & drug screen) Company Benefits: Pay and Recognition: • Commission range $100,000 - $200,000 a year, • Paid holidays & paid time off, • Deferred Holiday Pay Match, • Paid training, • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans, • Up to 12 weeks paid pregnancy leave (disability leave), • Paid Parental Leave, • Health savings, • Flex spending accounts (tax free), • Short-term and Long-term disability plans, • Life Insurance (Whole Life and Term), • Digital career path tool to assist with career development, • Student loan relief resources, • Employee assistance program, • Employee discounts on parts and service repairs, • Scholarship awards, • Opportunities to join our community service initiatives, which includes paid volunteer hours

Job DescriptionSalary: PHP 283.63 per hour ABOUT FREEDOM HEALTH SYSTEMS, INC: Freedom Health Systems, Inc. is a mission-driven healthcare advisory and management consulting firm that partners with behavioral health and human services organizations to improve access, equity, and operational excellence. We specialize in guiding providers through program development, accreditation, compliance, and clinical best practicesempowering them to deliver high-quality, person-centered care to their communities. While we do not provide direct healthcare services, Freedom Health Systems plays a vital role behind the scenes by strengthening organizational infrastructure, supporting service expansion, and helping our partners lead with innovation and integrity. Our expertise spans a wide range of operational services, including revenue cycle management, prior authorization, virtual front office support, medical billing and coding, human resources, and compliance consulting. At Freedom Health Systems, we are deeply committed to breaking down barriers in the behavioral health space, with a particular focus on serving marginalized and underserved populations. Our team fosters a collaborative, forward-thinking work environment where every employee contributes to advancing impactful, community-based care. DISCLOSURES: The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The jobs responsibilities/tasks may be modified and/or expanded over time. Company will inform the personnel member when changes in the respective job description are made. COMPANY WEBSITE: COMPANY PHONE NUMBER: 667-239-9572 HUMAN RESOURCES DEPARTMENT PHONE NUMBER: 667-239-9572 EXT 10 HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS: POSITION TITLE: OMHC/FGC Prior Authorization Specialist ALTERNATE TITLE(S): PA Coordinator, Authorization & Intake Coordinator COMPANY: Freedom Health Systems, Inc. (in support of all customer companies under contract) DIVISION: Accounting & Finance DEPARTMENT: Accounts Receivables UNIT: Prior Authorization BENEFITS PACKAGE: Ineligible. WORK SCHEDULE: Monday Friday, 8:00 AM EST 5:00 PM EST ACCOUNTABLE TO: Prior Authorization Unit Supervisor (Accounts Receivables Department Manager in the absence of the Prior Authorization Unit Supervisor) ACCOUNTABLE FOR: Timely and accurate submission of authorization requests and intake coordination for OMHC and FGC clients CLASSIFICATION: W8BEN COMPENSATION RANGE: PHP 283.63 per hour ANTICIPATED TRAVEL: none SUMMARY OF POSITION RESPONSIBILITIES: The OMHC/FGC Prior Authorization Specialist is responsible for coordinating the intake and authorization process for clients referred to Community Wellness Outpatient Mental Health Center and Freedom Healthcare Primary Care Freestanding General Clinic. This includes ensuring all medical necessity documentation is complete, submitting timely prior authorizations, tracking approvals, and maintaining records in compliance with payer requirements. This role ensures that all clients are fully authorized for services at least three (3) business days prior to their scheduled start date, minimizing service disruptions and maximizing reimbursement potential. SCHEDULED DUTIES AND RESPONSIBILITIES: • Collect and verify intake documentation for new clients referred to OMHC and FGC programs, • Review insurance requirements and authorization timelines for each payer, • Prepare, submit, and track initial and continuing authorizations in compliance with MCO or Medicaid requirements, • Monitor authorization expiration dates and initiate renewal requests proactively, • Communicate with providers and clinical staff to obtain missing information or signatures, • Update EHR systems and internal trackers with status of each authorization, • Ensure all intake and authorization tasks are completed within internal timelines, including 3-day minimum prior to service, • Notify clinical and scheduling departments of authorization approvals or delays, • Support intake calls and triage referral inquiries as needed, • Maintain organized electronic records for audit readiness and compliance UNSCHEDULED DUTIES AND RESPONSIBILITIES: • Assist your supervisor with any work-related tasks as requested, taking initiative where possible, • Remain informed and compliant with regulations and standards, including COMAR, CARF, and other relevant governing bodies, as well as company policies and procedures, • Support the maintenance of a safe work environment by participating in drills and safety trainings as requested, • Maintain confidentiality of all records, especially those relating to client treatment or financial information, • Participate in external and internal audits/surveys (CARF/CSA/OHCQ) as directed by the supervisor, • Contribute to quality assurance and performance improvement plans by conducting audits and activities that ensure regulatory compliance, • Assist with insurance verifications and benefit checks during high volume periods, • Participate in weekly prior authorization team meetings and cross-training sessions, • Cover for other team members during absences or program needs, • Contribute to quality improvement initiatives related to authorization turnaround times or documentation standards, • Support data collection and reporting for compliance or payer audits PHYSICAL DEMANDS: • Prolonged periods sitting at a desk and working on a computer, • Remote, • Fast-paced, deadline-driven environment with collaborative teams COMPETENCIES AND SKILLS: • Knowledge of Maryland Medicaid and MCO prior authorization processes, • Understanding of outpatient mental health and behavioral health terminology, • Attention to detail and ability to manage multiple open requests, • Excellent time management and follow-up tracking, • Strong written and verbal communication, • Proficiency in EHR and payer portal navigation LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS: • High school diploma or equivalent (required); Associates or Bachelors degree preferred, • Minimum 12 years of experience in healthcare administration, authorizations, or intake coordination, • Experience with behavioral health, OMHC, or PRP authorizations preferred, • Ability to pass background and reference checks

Job DescriptionSalary: PHP 340.35 per hour ABOUT FREEDOM HEALTH SYSTEMS, INC: Freedom Health Systems, Inc. is a mission-driven healthcare advisory and management consulting firm that partners with behavioral health and human services organizations to improve access, equity, and operational excellence. We specialize in guiding providers through program development, accreditation, compliance, and clinical best practicesempowering them to deliver high-quality, person-centered care to their communities. While we do not provide direct healthcare services, Freedom Health Systems plays a vital role behind the scenes by strengthening organizational infrastructure, supporting service expansion, and helping our partners lead with innovation and integrity. Our expertise spans a wide range of operational services, including revenue cycle management, prior authorization, virtual front office support, medical billing and coding, human resources, and compliance consulting. At Freedom Health Systems, we are deeply committed to breaking down barriers in the behavioral health space, with a particular focus on serving marginalized and underserved populations. Our team fosters a collaborative, forward-thinking work environment where every employee contributes to advancing impactful, community-based care. DISCLOSURES: The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The jobs responsibilities/tasks may be modified and/or expanded over time. Company will inform the personnel member when changes in the respective job description are made. COMPANY WEBSITE: COMPANY PHONE NUMBER: 667-239-9572 HUMAN RESOURCES DEPARTMENT PHONE NUMBER: 667-239-9572 EXT 10 HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS: POSITION TITLE: PRP/BHH Prior Authorization Specialist ALTERNATE TITLE(S): PA Coordinator, Authorization & Intake Coordinator COMPANY: Freedom Health Systems, Inc. (in support of all customer companies under contract) DIVISION: Accounting & Finance DEPARTMENT: Accounts Receivables UNIT: Prior Authorization BENEFITS PACKAGE: Ineligible. WORK SCHEDULE: Monday Friday, 8:00 AM EST 5:00 PM EST ACCOUNTABLE TO: Prior Authorization Unit Supervisor (Accounts Receivables Department Manager in the absence of the Prior Authorization Unit Supervisor) ACCOUNTABLE FOR: Timely and accurate submission of authorization requests and intake coordination for PRP and BHH clients CLASSIFICATION: W8BEN COMPENSATION RANGE: PHP 340.35 per hour ANTICIPATED TRAVEL: none SUMMARY OF POSITION RESPONSIBILITIES: The PRP/BHH Prior Authorization Specialist is responsible for coordinating the intake and authorization process for clients referred to Community Wellness Outpatient Psychiatric Rehabilitation Program and the Behavioral Health Home. This includes ensuring all medical necessity documentation is complete, submitting timely prior authorizations, tracking approvals, and maintaining records in compliance with payer requirements. This role ensures that all clients are fully authorized for services at least three (3) business days prior to their scheduled start date, minimizing service disruptions and maximizing reimbursement potential. SCHEDULED DUTIES AND RESPONSIBILITIES: • Collect and verify intake documentation for new clients referred to PRP and BHH programs, • Review insurance requirements and authorization timelines for each payer, • Prepare, submit, and track initial and continuing authorizations in compliance with MCO or Medicaid requirements, • Monitor authorization expiration dates and initiate renewal requests proactively, • Communicate with providers and clinical staff to obtain missing information or signatures, • Update EHR systems and internal trackers with status of each authorization, • Ensure all intake and authorization tasks are completed within internal timelines, including 3-day minimum prior to service, • Notify clinical and scheduling departments of authorization approvals or delays, • Support intake calls and triage referral inquiries as needed, • Maintain organized electronic records for audit readiness and compliance UNSCHEDULED DUTIES AND RESPONSIBILITIES: • Assist your supervisor with any work-related tasks as requested, taking initiative where possible, • Remain informed and compliant with regulations and standards, including COMAR, CARF, and other relevant governing bodies, as well as company policies and procedures, • Support the maintenance of a safe work environment by participating in drills and safety trainings as requested, • Maintain confidentiality of all records, especially those relating to client treatment or financial information, • Participate in external and internal audits/surveys (CARF/CSA/OHCQ) as directed by the supervisor, • Contribute to quality assurance and performance improvement plans by conducting audits and activities that ensure regulatory compliance, • Assist with insurance verifications and benefit checks during high volume periods, • Participate in weekly prior authorization team meetings and cross-training sessions, • Cover for other team members during absences or program needs, • Contribute to quality improvement initiatives related to authorization turnaround times or documentation standards, • Support data collection and reporting for compliance or payer audits PHYSICAL DEMANDS: • Prolonged periods sitting at a desk and working on a computer, • Remote, • Fast-paced, deadline-driven environment with collaborative teams COMPETENCIES AND SKILLS: • Knowledge of Maryland Medicaid and MCO prior authorization processes, • Understanding of outpatient mental health and behavioral health terminology, • Attention to detail and ability to manage multiple open requests, • Excellent time management and follow-up tracking, • Strong written and verbal communication, • Proficiency in EHR and payer portal navigation LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS: • High school diploma or equivalent (required); Associates or Bachelors degree preferred, • Minimum 12 years of experience in healthcare administration, authorizations, or intake coordination, • Experience with behavioral health, OMHC, or PRP authorizations preferred, • Ability to pass background and reference checks

Job Description General Job Summary: Under the general direction of the Regional Office Manager, and in accordance with established procedures, the Organizational Support Associate (OSA) has the primary responsibility of providing front desk/phone coverage and general administrative support to Director/Manager level positions within the organization. This position requires regular interaction with the public, management, employees, and job applicants. Discretion, ability to work autonomously and judgment in establishing priorities and meeting deadlines is required. This position is based 100% in house at the Infinite Legacy offices and is not eligible for telework and flexible scheduling. Position serves as the front desk receptionist and will spend the majority of their time at the front desk in the lobby of Infinite Legacy. Core Infinite Legacy business hours are 8:30 am to 4:30 pm. Position may require coming in prior to or staying after core business hours to complete assigned tasks. Education and Experience: • Proficient user of all Microsoft Office applications., • Customer-service oriented self-starter who is able to work under minimal direct supervision. Must be capable of quickly assessing the organization’s needs and providing support., • Detail oriented professional with excellent verbal and written communication skills with emphasis on superior service delivery to both internal and external clients via telephone, electronic communications and in person., • A team-player with a can-do attitude who can meet quick deadlines and turnaround times on projects., • Business casual dress is required for this position. No t-shirts, sweatshirts, logos, etc. Duties/Responsibilities: • Serves as the face of the organization for all visitors. Provides support for all visitors, vendors, volunteers, and others who arrive on site., • Answers telephone, screen and appropriately route calls, page employees and accurately document messages., • Greets and directs visitors appropriately. Maintains guest registration logbook and issues visitor badges. At times, may be required to stay after hours to greet visitors at the discretion of leadership., • Maintains safe and clean reception area, conference rooms, coffee areas and kitchen, this includes straightening, wiping counters, and running/unloading the dishwasher., • Posts all outgoing US mail and appropriately sorts all incoming mail. Maintains an adequate level of postage available on the meter. Maintains the mailroom in a neat and orderly fashion., • Arranges for UPS, FedEx, and occasional courier delivery., • Assists in the ordering, receiving, stocking and distribution of coffee and office supplies. This includes entry of office supplies into and out of BTM (IL’s inventory management system), • Updates calendars, schedules, and sends requested placeholders for organizational/departmental meetings. Helps with coordination of all Infinite Legacy and other supported events., • May assist with set up and breakdown of events that occur onsite at Infinite Legacy to include catering set up and clean up., • Provides administrative support for the organization, including but not limited to, onboarding activities, scanning, filing, data entry, creating visual presentations, scheduling meetings, bundling of supplies, PMB support, and various ad hoc projects., • Delivers all facsimiles electronically to the appropriate recipient in a timely fashion., • May be required to perform administrative duties for various departments., • Other duties as assigned. Join Our Team & Enjoy Great Benefits! At Infinite Legacy, we care about our employees' well-being, both at work and in life. That's why we offer an excellent benefits package designed to support you and your family. Our Benefits Include: • Health, Dental & Vision Insurance: Comprehensive coverage for you and your loved ones that offers minimal cost to the employee and extraordinarily low deductibles., • Paid Time Off: Take the time you need to relax and recharge with ten company paid holidays and one personal day annually as well as a very generous paid time off accrual., • 401K: Plan for your future with employer contributions. Contribute to your retirement on day one of employment that is 100% vested with a 6% match., • Life & Disability Insurance: Peace of mind, no matter what happens. Infinite Legacy offers company paid life insurance, short-term disability and long-term disability, • Pet Insurance Discounts: Because your furry friends matter too! Realize significant discounts on medical care and prescriptions.

Job Description The Clinical Director provides leadership, oversight, and direction for all clinical operations within the Substance Abuse Clinic. This role is responsible for ensuring the highest standards of patient care, regulatory compliance, and program effectiveness in the delivery of opioid treatment services, medication management, individual and group counseling, intensive outpatient groups (IOP), and outpatient groups. The Clinical Director works collaboratively with medical, clinical, and administrative staff to support a holistic, patient-centered approach to treatment. Key Responsibilities: Leadership & Supervision: • Provide day-to-day clinical leadership, guidance, and supervision to counselors, nurses, and program staff., • Oversee the clinical performance of all direct care providers, including adherence to evidence-based practices and ethical standards., • Ensure quality and consistency in the delivery of treatment services including:, • Opioid treatment programs (OTP) and medication-assisted treatment (MAT)., • Individual and group counseling., • Intensive Outpatient Programs (IOP) and outpatient services., • Collaborate with the Medical Director, Nurse Practitioner, and nursing team to integrate medical and behavioral health care., • Monitor compliance with federal, state, and local regulations (SAMSHA, DEA, State Department of Health, CARF/Joint Commission if applicable)., • Develop, implement, and update policies and procedures to maintain accreditation and licensure standards., • Serve as a liaison between the clinic and the corporate office, ensuring alignment with organizational policies., • Coordinate with the Program Director, Program Manager, Intake Coordinator, and Front Desk Administrator to ensure smooth operations., • Provide direct patient care as needed, including assessments, crisis intervention, and support in complex cases., • Oversee clinical response to emergencies, critical incidents, and patient safety concerns., • Master's Degree in Social Work, Counseling, Psychology, or a related field (Doctorate preferred)., • Current state licensure (LCSW, LPC, LMFT, or equivalent)., • Minimum of 5 years of clinical leadership experience in substance abuse treatment behavioral health, or related healthcare field., • Strong knowledge of opioid treatment, MAT protocols, and co-occurring disorder treatment models., • Proven ability to lead multidisciplinary teams and foster collaboration across roles., • Counselors, Intake Coordinator, and other assigned clinical staff.

Job Description We are looking for a motivated individual to join our team to take their career to the next level and go the extra mile for all of our patients. If you are passionate about patient-centered care, we want to meet you! This position requires candidates to be fully COVID19 vaccinated and provide proof of COVID-19 vaccination. Responsibilities • Follow and execute all company processes/procedures, • Answer high volume multi-line phone system in a professional manner, • Professionally and effectively communicate with patients, • Schedule all appointments, • Collect all patient co-pays and balances at time of service, • Register new patients into computer system, • Pull, file, and prepare patient charts, • Scan various documents, • Email/Mail patient paperwork, • Efficiently perform check-in and check-out process, • Ensure patient paperwork/records are complete and current, • Maintain cleanliness and organized appearance of the front desk and waiting area, • Strictly adhere to HIPAA standards in the protection of patient personal information, • Retrieve messages from voicemail and follow processes to ensure messages are routed to appropriate department, • Carry out any administrative tasks assigned by Manager and/or Providers, • EPIC Software Experience, • Medical and Dental insurance experience, • Team Oriented but able to perform individually, • High School Diploma or Equivalent, • Ability to multi-task and prioritize in a fast paced environment, • Ability to remain polite and professional at all times Pay: $17.00 - $20.00 per hour Benefits: • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Paid time off, • Vision insurance Schedule: • Computer Skills: 1 year (Required)

Job Description Job Title: Assistant Property Manager Reports To: Property Manager Location: Morgan View – Morgan State University Compensation: $50,000.00-$55,000.00, furnished two-bedroom apartment and a comprehensive benefits package FLSA Status: Exempt SUMMARY: Under the direct supervision of the Property Manager, the Assistant Property Manager is responsible for overseeing all tasks associated with accounts receivable, residents’ accounts, front desk operations, opening/closing procedures, and human resource functions for the site. The Assistant Property Manager may be responsible for areas including but not limited to fiscal oversight; licensing; marketing plan development, implementation, oversight; and supervision of full-time and student employees. This position requires the staff member to live on site and serve in an on-call duty rotation. Essential Duties and Responsibilities: • Oversee all resident accounts, current and past, including daily deposits/batch entry, correspondence, collections, electronic payment processing, entering license fee/non-license fee charges, record keeping, NSF and chargeback follow up, damage billing, and responding to resident inquiries., • Supervise Resident Director and all resident engagement activities., • Coordinate the financial aid deferment process with residents, as well as the financial aid payment process in conjunction with the Bookkeeper., • Oversee and prepare invoicing to the University for residents on EZPay., • Create, document, and follow up on Personal Payment Plans for residents unable to meet payment deadlines as outlined in the housing license., • Responsible for entire collections process including all communications to residents and guarantors, collections account filing, and other means to ensure overall delinquency rate remains low., • Submit regular reports to supervisor regarding delinquency rate., • Recruit, select, train, supervise, and evaluate staff members., • Coordinate human resource function for employees including pre-employment screening, new hire processing, and on-going benefits functions., • Oversee customer service functions of office including maintaining a pleasant environment, training all staff that assist customers, and designing procedures to ensure success., • Participate in quarterly meetings with stakeholders as needed., • Participates in 24-hour facilities maintenance emergency response rotation while documenting incidents. Being on duty requires a 30-minute response radius of the community., • Other duties as assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Bachelor’s degree in business or related field., • Two (2) years of full-time experience in student housing operations, property management or similar field., • Supervisory experience of full-time staff members., • A willingness to learn and lead project-based administrative operations., • Experience with crisis management and on-call responsibilities., • Knowledge of Microsoft Outlook, Excel and Word as well as basic typing skills., • Knowledge of administrative operations including budgets, personnel, facilities, assignments, accounts payable, and billing., • Must possess strong interpersonal, communication (oral and written) skills., • Excellent attention to detail and organizational skills. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision. This is not an employment contract. Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K. If you are unable to apply because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible. To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications, and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.

Job DescriptionBenefits: • 401(k), • 401(k) matching, • Bonus based on performance, • Company parties, • Competitive salary, • Dental insurance, • Employee discounts, • Free uniforms, • Health insurance, • Opportunity for advancement, • Paid time off, • Training & development, • Vision insurance General Purpose of the Position As a Member Experience Specialist, you will be responsible for supporting the studio in all front of house operations, member experience and providing premium customer service. The ideal candidate has proven customer service skills and is an experienced relationship builder. The Member Experience Specialist is responsible for ensuring smooth day to day operations in the studio and connecting with members and potential members. This position must believe and promote the health and wellness benefits that are associated with a healthy lifestyle. Primary Job Responsibilities Culture • Provides and maintains the highest level of customer service and provides effective and timely communication to management regarding customer service issues., • Maintains a welcoming and inclusive Orange culture in the studio at all times., • Demonstrates genuine care for our members by maintaining a positive, empathetic, and professional attitude., • Greets members and guests promptly, enthusiastically, and with a smile to create a friendly and positive experience when entering the Orangetheory Fitness studio., • Exceeds monthly personal sales expectations established by Area Manager., • Establishes and maintains an effective referral program., • Maintains accurate interactions and customer service records using established Orangetheory Fitness systems., • Leads Orangetheory Fitness studio tours with prospective and current program holders., • Ensures smooth onboarding experience for new members., • Participates in at least 2 Orangetheory Fitness scheduled workouts per week., • Processes accurate cash and credit card transactions including refunds., • Follows reactive retention strategies and processes member change requests including upgrades, downgrades, freezes, cancellations, etc., • Responds immediately and professionally to member requests, inquiries and concerns., • Conducts proper on-boarding of all Orangetheory Fitness clients through the use of Orangetheory Fitness forms and agreements. Ensures correct completion of all documents for studio compliance., • Attends and participates in all role related Orangetheory Fitness training programs., • Completes and stays current with all role based assigned continuing education on Orangetheory Fitness learning and development platform, Orange University., • Be present during monthly staff meetings to discuss areas of strength and opportunity for the studio and the entire staff and stay up to date with all current promotions and marketing drives for the studio., • Previous customer service experience with strong communication skills., • Excellent customer service skills., • Solid verbal and written communication skills required., • Able to multitask in a busy environment., • Functional computer skills required - MS Office programs, internew, basic computer program software use., • High school diploma preferred., • Ability to work and function in an ORANGE TEAM environment (Orange is more than just a color, its an attitude!), • This position sometimes requires a person to stand and walk for long periods of time (up to 8 hours), • This position requires the ability to lift files, open filing cabinets and bend or stand as necessary., • This position requires frequent verbal, written, and interpersonal communication skills, • Basic math skills needed to calculate change (money), formulas, commissions, discounts, etc., • Must be able to lift up to 20 pounds. Disclaimer This job description is not a contract - management reserves the right to change its contents at any time. Orangetheory Fitness complies with the guidelines set forth in the Americans with Disabilities Act of 1990 and as amended and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status or family responsibility, genetic information, national origin, age, veteran status, mental or physical disability or any other characteristic protected by law. Orangetheory Fitness is an Equal Opportunity Employer.

Job DescriptionSalary: PHP 283.63 per hour ABOUT FREEDOM HEALTH SYSTEMS, INC: Freedom Health Systems, Inc. is a mission-driven healthcare advisory and management consulting firm that partners with behavioral health and human services organizations to improve access, equity, and operational excellence. We specialize in guiding providers through program development, accreditation, compliance, and clinical best practicesempowering them to deliver high-quality, person-centered care to their communities. While we do not provide direct healthcare services, Freedom Health Systems plays a vital role behind the scenes by strengthening organizational infrastructure, supporting service expansion, and helping our partners lead with innovation and integrity. Our expertise spans a wide range of operational services, including revenue cycle management, prior authorization, virtual front office support, medical billing and coding, human resources, and compliance consulting. At Freedom Health Systems, we are deeply committed to breaking down barriers in the behavioral health space, with a particular focus on serving marginalized and underserved populations. Our team fosters a collaborative, forward-thinking work environment where every employee contributes to advancing impactful, community-based care. DISCLOSURES: The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The jobs responsibilities/tasks may be modified and/or expanded over time. Company will inform the personnel member when changes in the respective job description are made. COMPANY WEBSITE: COMPANY PHONE NUMBER: 667-239-9572 HUMAN RESOURCES DEPARTMENT PHONE NUMBER: 667-239-9572 EXT 10 HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS: POSITION TITLE: Appointment Rules Verification Specialist ALTERNATE TITLE(S): Scheduling Compliance Coordinator, Intake & Verification Analyst COMPANY: Freedom Health Systems, Inc. (in support of all customer companies under contract) DIVISION: Operations DEPARTMENT: Scheduling UNIT: n/a BENEFITS PACKAGE: Ineligible. WORK SCHEDULE: Monday Friday, 8:00 AM EST 5:00 PM EST ACCOUNTABLE TO: Scheduling Department Supervisor (Chief Operations Officer in the absence of the Scheduling Department Supervisor) ACCOUNTABLE FOR: Verifying that all scheduled appointments are valid, authorized, and compliant with payer rules, internal policies, and state regulations CLASSIFICATION: W8BEN COMPENSATION RANGE: PHP 283.63 per hour ANTICIPATED TRAVEL: none SUMMARY OF POSITION RESPONSIBILITIES: The Appointment Rules Verification Specialist is responsible for ensuring the accuracy and compliance of scheduled appointments to prevent billing issues and conflicts. This role involves meticulous oversight of appointment codes, schedule adjustments, and the maintenance of critical scheduling documents. The specialist will coordinate and verify that appointments do not overlap or conflict with other provider appointments, thereby supporting the seamless delivery of services to clients. SCHEDULED DUTIES AND RESPONSIBILITIES: • Review scheduled appointments daily and weekly to ensure there are no conflicts with other providers appointments, • Adjust and substitute conflicting appointments with valid alternative codes, ensuring providers can continue delivering services without interruptions, • Plan and schedule necessary bloodwork and urine screening appointments for clients, ensuring all relevant appointments are accounted for and non-conflicting, • Export and update the Active Client List in the designated spreadsheet daily, ensuring all entries are current and accurate, • Update the housing roster by comparing Buildium vs. ICANotes Active Clients, specifically updating the "CAT A | CAT B" tab on a weekly basis, • Generate and distribute weekly and monthly reports related to appointment code conflicts, providing detailed analysis and actionable insights to management, • Conduct daily and weekly rules verification to ensure all appointments adhere to established guidelines, reducing the risk of billing concerns and service disruptions, • Update and monitor the DSP and CPRS sheets, comparing the FHS sheet versus the Position Seat Sheet to ensure accurate client assignments, • Maintain and update the DSP/CPRS assignment sheet, ensuring new clients are added and discharged clients are removed promptly, • Monitor and update the DSP/CPRS calendar, ensuring it accurately reflects current assignments and service needs, • Update the PRP calendar for group appointments on a weekly basis, ensuring all scheduled sessions are correctly documented, • Perform other duties as assigned by the Scheduling Department Manager to support the overall efficiency and compliance of the scheduling department UNSCHEDULED DUTIES AND RESPONSIBILITIES: • Assist your supervisor with any work-related tasks as requested, taking initiative where possible, • Remain informed and compliant with regulations and standards, including COMAR, CARF, and other relevant governing bodies, as well as company policies and procedures, • Support the maintenance of a safe work environment by participating in drills and safety trainings as requested, • Maintain confidentiality of all records, especially those relating to client treatment or financial information, • Participate in external and internal audits/surveys (CARF/CSA/OHCQ) as directed by the supervisor, • Contribute to quality improvement initiatives related to authorization turnaround times or documentation standards, • Cross-reference scheduled appointments with insurance authorizations, referral requirements, and service limits, • Confirm that appointments are scheduled within allowed timeframes, visit caps, and client eligibility parameters, • Flag and resolve scheduling errors prior to the date of service to avoid claim denials or service disruptions, • Communicate directly with scheduling staff, intake teams, and clinical providers to correct or validate appointment entries, • Track trends in scheduling errors and contribute to quality assurance reporting, • Ensure all services are scheduled in accordance with Medicaid, Medicare, and private insurance policies, • Maintain real-time dashboards or logs that reflect the compliance status of upcoming appointments, • Support training efforts for new staff on appointment rules and scheduling compliance procedures PHYSICAL DEMANDS: • Prolonged periods sitting at a desk and working on a computer, • Remote, • Fast-paced, deadline-driven environment with collaborative teams COMPETENCIES AND SKILLS: • Deep understanding of behavioral health and/or medical appointment requirements, • Familiarity with Medicaid/Medicare and private insurance scheduling rules, • Strong attention to detail, time management, and accuracy, • Excellent communication and teamwork skills, • Proficiency with electronic health records (EHRs), scheduling software, and Excel LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS: • High school diploma or GED required; Associates or Bachelors degree preferred, • Minimum 12 years of experience in healthcare scheduling, billing, or administrative support, • Experience with behavioral health or outpatient medical practices strongly preferred, • Must pass background check and reference screening, • Knowledge of HIPAA and patient confidentiality standards required

Job DescriptionCompany Description Renowned as the academic flagship of the University of Maryland Medical System, our Magnet®-designated facility is a nationally recognized, academic medical center with opportunities across the continuum of care. Come join UMMC and discover the atmosphere where talents and ideas come together to enhance patient care and advance the science of nursing. Located in downtown Baltimore near the Inner Harbor and Camden Yards, you won’t find a more vibrant place to work! Job Description I. General Summary Under general supervision, performs scheduling, pre-authorization and administrative activities for patients. Ensures the accurate registration of patients, interviews patients to obtain necessary demographic and insurance information. Works closely with Business Supervisor and/ or Clinic Manager in oversight of front desk, call center, and referral coordinator staff. II. Principal Responsibilities and Tasks The following statements are intended to describe the general nature and level of work being performed by people to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. • Assists in patient care coordination such as scheduling of appointments for practice visits and treatment in accordance with the physicians’ schedules while adhering to practice and UMMS policies and procedures., • Schedules outpatient tests and procedures as required., • Patient registration responsibilities such as entering and verification of patient demographics and insurance information. Obtaining appropriate referrals and authorizations as needed. Accurately documenting of such within the EMR system., • Creating, preparing, and coordination of outgoing referrals., • Provides patients with Facility Fee Disclosure, estimate of charges, and education regarding each, where appropriate., • Preparing after visit summaries, informing patients of upcoming appointments, changes to schedules, co-payments required, and pertinent insurance information., • Provides patients, family members and referral sources with information pertaining to hospital policies and procedures, programs available, wayfinding, and parking., • Ability to multitask within a fast-paced environment while maintaining professionalism, flexibility, and an organized work environment., • Assists with office supply tracking and ordering., • Utilizing multi-line phone system and software in call center with the ability to appropriately handle internal and external phone calls pertaining to patient care coordination such as scheduling and cancelling patient appointments, verifying demographic information, and entering written documentation efficiently within the EMR system., • Review and reconciliation of EMR work queues to determine the need for a new referral or authorization needs prior to patient arrival, • Serves as a mentor and preceptor for Ambulatory Practice Coordinators I and II., • Assists in the hiring of APC I and II, as well as call center and referral coordinator staff for clinic., • Collaborates with interdisciplinary leadership teams to provide recommendations as appropriate related to administrative workflows. Acts as a liaison between practice and CBO for any issues related to revenue cycle or patient work queues. Any urgent issues shall be escalated appropriately., • Leads and participates in quality improvement initiatives, practice projects, and department meeting., • Assists Senior Ambulatory Coordinator II, Business Supervisors or practice leadership as needed, • Supports clinic management with ordering clinical and clerical supplies, were applicable while being mindful of office budget., • Actively assists patients with MyPortfolio engagement and education, • Create, maintain, and update provider clinical master templates in EMR. Makes recommendations to clinical management to update provider templates to improve patient access and template levelling., • Assists with denial reconciliation as requested., • Identifies IT related issues when staff have problems with PCs, printers, and label makers. Assists with ticket submission when appropriate., • Requests service when needed for equipment., • Works with practice staff and leadership to resolve problems., • Assists practice leadership with performance management of staff., • EMR Super User., • Participates within councils and committees, • Collaborates with multiple finance departments for price estimates related to patient careQualifications III. Education and Experience • High School Diploma or equivalent (GED) is required., • Minimum of three years of general clerical and/or administrative experience required., • Two years of experience in a healthcare setting, preferably in a practice office., • Knowledge of health insurance plans including Medicare and Medical Assistance required., • Proficiency with computers is required., • Proficiency with registration and scheduling and call center software required., • One years of leadership experience preferred. IV. Knowledge, Skills and Abilities • Demonstrated knowledge of various insurance coverage (i.e. Medicaid, HMOs) including UMMS insurance partners preferred., • Highly effective verbal, written and interpersonal skills to effectively communicate hospital policies and procedures to medical staff, colleagues, patients and/or visitors, complete admission and/or other documentation and respond promptly to instructions given., • Ability to complete intake information and/or other documentation and respond promptly to instructions given., • Effective listening skills with the ability to listen and understand patient information and translate it to written documentation., • PC literate, with ability to enter and/or retrieve demographic, financial, and/or patient information on an online registration system., • Ability to establish and maintain courteous and effective relationships that foster quality customer service, and demonstrate sensitivity and awareness of customer needs; when dealing with patients/visitors, co-workers and healthcare staff., • Ability to use resourcefulness and problem-solving skills when handling telephone and in-person inquiries or when required to resolve patient scheduling issues., • Ability to work independently and respond effectively under stress and pressure., • Ability to prioritize and manage numerous tasks in different stages of completion., • Ability to observe and apply relevant hospital and departmental policies and procedures. Complies with patient right to privacy in handling personal information in accordance with the Privacy Rule (under Title II of the Act) of the Health Insurance Portability and Accountability Act (HIPAA), ensuring the security and privacy of each patient’s health care information., • Ability to demonstrate knowledge and skills necessary to provide care appropriate to the patient population(s) served. Ability to demonstrate knowledge of the principles of growth and development over the life span and ability to assess data reflective of the patient’s requirements relative to his or her population-specific and age specific needs. V. Patient Safety Ensures patient safety in the performance of job functions and through participation in hospital, department or unit patient safety initiatives. • Takes action to correct observed risks to patient safety., • Reports adverse events and near misses to appropriate management authority., • Identifies possible risks in processes, procedures, devices and communicates the same to those in charge. Additional Information All your information will be kept confidential according to EEO guidelines. Compensation • Pay Range: $20.47-$28.64, • Other Compensation (if applicable):

Job DescriptionSalary: $16.00 $25.00 per hour, commensurate with experience ABOUT FREEDOM HEALTH SYSTEMS, INC.: Freedom Health Systems, Inc. is a multidisciplinary healthcare organization providing high-quality outpatient behavioral health and primary care services. We are committed to accessible, compassionate, and efficient care, supported by an integrated team of providers, administrators, and support staff working collaboratively to meet the needs of individuals and families across the region. POSITION TITLE: Medical Receptionist ALTERNATE TITLE(S): Front Desk Coordinator, Patient Services Specialist, Clinical Support Assistant COMPANY: Freedom Health Systems, Inc. DIVISION: Operations DEPARTMENT: UNIT: BENEFITS PACKAGE: Eligible (W-2) Health, vision, dental, PTO, and training opportunities WORK SCHEDULE: Full-time, Monday Friday; occasional weekend or evening hours based on clinic needs ACCOUNTABLE TO: Operations Manager 2 ACCOUNTABLE FOR: Delivering exceptional front office and clinical support services in compliance with CARF and COMAR standards; supporting Family and Psychiatric Nurse Practitioners with patient care and documentation CLASSIFICATION: W-2 Hourly COMPENSATION RANGE: $16.00 $25.00 per hour, commensurate with experience ANTICIPATED TRAVEL: None (on-site position) SUMMARY OF POSITION RESPONSIBILITIES: The Medical Receptionist / Medical Assistant is a dual-role position that provides both administrative and clinical support in a multidisciplinary outpatient setting. This staff member is the first point of contact for patients and visitors, ensures smooth front desk operations, and provides direct clinical support to both Family Nurse Practitioners (FNPs) and Psychiatric Nurse Practitioners (PMHNPs). Duties are performed in compliance with CARF, COMAR, and HIPAA standards, supporting quality assurance, care delivery, and documentation requirements. SCHEDULED DUTIES AND RESPONSIBILITIES: Front Desk and Administrative Duties • Greet patients and visitors professionally and courteously, • Check in patients, verify insurance coverage, collect co-pays, and confirm contact information, • Schedule, cancel, and reschedule patient appointments using the EHR system, • Answer phones and respond to inquiries or route calls to appropriate team members, • Maintain order and cleanliness of the front desk and waiting area, • Scan, upload, and organize patient documents in compliance with CARF documentation standards, • Ensure appointment reminders are sent via text, phone, or email, • Maintain confidentiality of all protected health information (PHI) per HIPAA standards Medical Assistant Support (Primary and Behavioral Health) • Room patients and collect initial vitals (e.g., height, weight, blood pressure, pulse, temperature), • Record chief complaints and history updates in the patients chart, • Assist Nurse Practitioners with medication lists, allergies, and treatment documentation, • Perform routine screenings as ordered (e.g., PHQ-9, GAD-7, SBIRT, developmental checklists), • Prepare exam rooms and assist providers with basic procedures if needed, • Coordinate prior authorizations and pharmacy communication, • Submit lab requests and referrals as instructed by providers, • Assist with patient education under the direction of clinical staff, • Track medication refills and communicate refill needs to the nurse practitioners, • Ensure that telehealth appointments are initiated and supported appropriately Compliance & Quality Standards (CARF / COMAR) • Ensure all documentation, intake forms, and visit notes are complete and properly scanned into the EHR, • Maintain organized records to support CARF surveys and COMAR-required audits, • Participate in internal audits and chart reviews as requested, • Prepare patient charts and clinic logs for surveys and regulatory inspections, • Document all services and interactions accurately and in real time, • Support infection control protocols, cleanliness, and universal precautions, • Assist with clinical inventory management and ordering of supplies, • Coordinate care across departments for patients seeing both behavioral and primary care providers, • Provide technical support for telehealth check-ins or forms completion, • Help with annual clinic performance reviews and accreditation prep, • Support patient education efforts including handing out or explaining forms and educational materials, • Frequent sitting, typing, and phone use at the front desk, • Standing and walking for rooming and escorting patients, • Clinic-based, fast-paced outpatient setting, • High interaction with patients, staff, and external providers, • Professional, warm communication and active listening skills, • Familiarity with EHR systems (e.g., ICANotes, Athena, or similar), • Basic medical terminology and understanding of outpatient workflows, • Strong organizational skills and attention to detail, • Ability to multitask while maintaining a calm and respectful demeanor, • High school diploma or equivalent (required), • Medical receptionists are required to hold at least one of the following credentials: Certified Medical Assistant (CMA with the American Association of Medical Assistants, LPN with the Maryland Board of Nursing, CCMA with the National Healthcareer Association, NCMA with the National Center for Competency Testing or RMA with the American Medical Technologists), • CNA, GNA, CMT (optional, not a substitute for required), • Must be proficient inphlebotomy and able to draw blood for lab work, • Minimum 1 year of experience in a medical front desk or outpatient clinical setting preferred, • BLS/CPR certification required or must be obtained within 30 days of hire, • Must pass background and reference checks

Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Assistant Front Office Manager at Delta Baltimore North. Job Purpose: Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. • Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests., • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation., • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service., • Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members., • Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests., • Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested., • Promptly respond to and resolve guest complaints, • Answer telephone promptly and properly being polite, courteous, and friendly, • Be friendly, thorough, accurate and efficient in taking reservations, • Be friendly, thorough, accurate and efficient in performing Check-ins, • Be friendly, thorough, accurate and efficient in performing Check-outs, • Assist guests with luggage upon their arrival to and departure from the hotel, • Use the guests’ names, • Be knowledgeable and helpful about the local area, the hotel and hotel services, • Handle messages, wake-up calls, mail, and faxes properly, • Assist guests’ with laundry/dry cleaning needs, • Know of incoming VIPs, • Follow all applicable Company Standard Operating Procedures., • Perform other assignments as directed by the General Manger., • Be an enthusiastic, helpful and positive member of the team, • Be professional, responsible and mature in conduct and behavior, • Be understanding of, encouraging to and friendly with all co-workers, • Be self-motivated and use time wisely, • Maintain open line of communications with each department, • Communicate pertinent information, • Respond positively to new ideas, • Openly accept critical/developmental feedback, • Maintain effective communication through the use of meetings, log books and bulletins, • Be available to help other departments in emergency situations, • Adhere to all work rules, procedures and policies established by the company including, but not, • limited to those contained in the associate handbook., • Safety and Security Skills, • Properly handle and account for keys, • Be knowledgeable of policies regarding emergency procedures and security concerns, • Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available, • Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items, • Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets, • Have full understanding of franchise honors program, • Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:, • Verifies all information on reservations check-in; name, address, method of payment, etc., • Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers, • Identifies and records special billing instructions and notifies accounting, • Completes shift closing accurately by getting appropriate approval signatures and authorization codes, • Adheres to hotel policies regarding the use of cash banks, • Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift, • Report potential sales contacts to the sales department protection of guests’ room numbers. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. Previous Front Desk experience required Pay range from $20.00 to $21.00 per hour based on experience and qualifications. This job requires the ability to perform the following: • Must be able to speak, read, write and understand the primary language(s) used in the workplace., • Must be able to read and write to facilitate the communication process., • Requires good communication skills, both verbal and written., • Must possess basic computational ability., • Must possess basic computer skills., • Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions., • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems., • Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task., • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis., • Must be able to lift up to 15 lbs occasionally., • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity., • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates, • Vision occurs continuously with the most common visual functions being those of near vision and depth perception., • Ability to spend extended lengths of time viewing a computer screen., • Requires manual dexterity to use and operate all necessary equipment., • Must have finger dexterity to be able to operate office equipment Other: • Being passionate about people and service., • Strong communication skills are essential when interacting with guests and employees., • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc., • Basic math skills are used frequently when handling cash or credit., • Problem-solving, reasoning, motivating, and training abilities are often used., • Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: • Team Driven and Values Based Culture, • Medical/Dental/Vision, • Vacation & Holiday Pay, • Employee Assistance Program, • Career Growth Opportunities/ Manager Training Program, • Reduced Room Rates throughout the portfolio, • RRSP, • Employee discount, • Life insurance

Job Description Over-Night 12AM-8AM part-time weekend availability Qualifications: Security background is desirable. Commitment to customer service is crucial. High school diploma or equivalency required. The Night Managers serve two important purposes: to provide timely responses to campus problems, and to exhibit a visible staff presence in the residence halls even on a non-emergency basis. Desk Coverage is one of the most important aspects of the residence life program. Night Managers on duty in each of the buildings monitor the building and respond to emergency and crisis situations. The Night Managers primary responsibility is to monitor the residence hall desk and the university visitation policy. Persons who do not reside in the building should leave their ID's at the front desk during designated visitation times. Promotes an awareness and understanding of the mission and goals of the Residence Life Office by explaining residence hall policies, programs and staff duties to faculty, staff, guests, parents and students. Assist in the interpretation and consistent enforcement of all rules and regulations pertaining to the residence hall and University as outlined in the Code of Student Conduct and Residence Hall Contract. Consults with residence life staff on resolving behavior problems, especially those of an ongoing and complex nature. The Night Manager should attempt to respond to any situations in the building. If there are problems beyond their scope they should contact their immediate supervisor (They may also contact an R.A. on duty or the RD/AC for the building). Meet monthly with the Night Manager Supervisor to discuss job performance, goals, objectives, problems, concerns and to keep him apprised of what's going on in the hall. Attends and actively, participates in all staff development and training programs developed and sponsored by the Residence Life Office, to include regular meetings, and in-service. Prepares and submits the necessary reports and other assignments expediently (i.e. work orders, visitation violators, incident reports etc.), insuring the accuracy and completeness of same. Serves as a mediator in resolving conflict between roommates and students in general. Knowledgeable of campus and community resources and be able to effectively refer students to the appropriate resources when necessary. Is positive and constructive in attitudes and actions with regard to the University and the value and opportunities inherent in residence hall life. This is accomplished by serving as a model of maturity and integrity for students and staff in personally observing University and residence hall policies and procedures. Makes decisions relative to guests being admitted to the building relative to policies and procedures outlined.. External: Must be able to effectively interact with students, parents, colleagues, University staff and faculty and vendors.

Job DescriptionAre you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an opportunity you’ll love, please start your application today!Compensation: $16 - $18 hourly Responsibilities: • Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process, • Complete additional bookkeeping, administrative, and accounting procedures as requested, • Produce and distribute daily weekly, and monthly reports to hotel management, department heads, and general manager, • Provide exceptional service to all hotel guests during their stay, • Execute front desk clerk duties as required, such as processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as neededQualifications:, • Overnight shift; requires flexible hours, • Great communications. and excellent customer service skills are required, • Diploma or equivalent from high school is required; some college is desired, • Experience in the hospitality industry or guest services is preferred, but not required, • Must be computer proficient; experience with accounting or reservation software is a bonusAbout Company A stay at Hampton Inn & Suites Baltimore Inner Harbor places you in the heart of Baltimore, within a 10-minute walk of Baltimore Convention Center and National Aquarium in Baltimore. This hotel is 0.7 mi (1.2 km) from Oriole Park at Camden Yards and 1 mi (1.5 km) from Baltimore Inner Harbor Marina

Job Description POSITION OVERVIEW This position is primarily responsible for ensuring a welcoming, positive, person-centered environment using trauma-informed principles and excellent customer service. This role combines front desk responsibilities with client engagement, environmental monitoring, and safety oversight to support the health and well-being of all clients, visitors, and staff. This position plays a vital role in fostering a sense of community while maintaining appropriate boundaries and ensuring compliance with agency policies and safety protocols. SPECIFIC RESPONSIBILITIES Client Engagement and Support · Create a warm, respectful, and inclusive front office presence that promotes trust and belonging. · Actively engage clients using trauma-informed communication and relational approaches. · Support clients in integrating into the community with positive behavior and social norms. · Build rapport and mentor clients who may be struggling with group dynamics or behavioral expectations. · Model respectful, non-judgmental, and compassionate behavior at all times. Building Safety & Environment · Implement and monitor check-in/check-out protocols to ensure controlled and safe access to the building. · Conduct regular walkthroughs of interior and exterior spaces (offices, hallways, bathrooms, courtyard, parking lot, exterior grounds etc.) to assess for safety concerns and maintenance needs. · Identify early signs of client distress, crises, or conflict; initiate appropriate support responses and follow de-escalation protocols. o Develop and enforce healthy norms using a harm reduction approach, while ensuring regulatory and standards compliance, for example: o Enforcing a no smoking ban within 25 feet of building entrances, while offering smoking cessation support and alternative areas where smoking is permitted. o Conducting bag checks and personal items searches with great care and respect of privacy, explanation of the purpose, and not more than what is necessary to ensure a safe environment. o Removing dangerous items and persons from the premises, such as offering alternatives that reduce harm to people or property. · Actively collaborate with staff to flag potential risks and ensure follow-up with clients. Administrative & Operational Support · Answer and direct phone calls, emails, and faxes according to protocols. · Perform office tasks including mail distribution, room restocking, key management, client ID badge creation, and deliveries. · Support managers in implementing building policies and procedures. · Document incidents thoroughly and accurately; participate in follow-up actions as needed. · Maintain confidentiality and share sensitive information only on a need-to-know basis. · Perform other miscellaneous tasks as required by the Office Manager. KNOWLEDGE, SKILLS, AND ABILITIES • Proactive, assertive engagement, • Strong interpersonal skills, • Communicate clearly and effectively in both written and verbal communication, • Professional attitude and appearance, • Ability to demonstrate genuine care and concern and develop trust-based relationships, • Conflict early identification, de-escalation, and management, • Ability to correctly interpret and enforce policies and procedures, • Multitasking and flexibility to changing priorities, • In urgent situations, ability to function decisively, with authority and be resourceful, • Walk and stand for extended periods of time, • Lift and carry deliveries, supplies, and other items as needed (up to 25 lbs), • Knowledge and comfort working with individuals with mental health disorders and/or substance use with a non-stigmatizing, supportive approach EDUCATION, WORK EXPERIENCE AND JOB REQUIREMENTS Education: High School Diploma and/or equivalent professional experience working in a role related to behavioral health, human services, customer service, or safety/security. OJT: 90 days training required for effective performance. Within 90 days of employment, successfully complete training/certification and demonstrate proficiency in: Mental Health First Aid, CPR, First Aid, AED, Naloxone and Overdose Prevention. Other Job Requirements: Proficiency in using technology, including Microsoft Office applications, office equipment (printers, fax machines, scanners, etc.)

Job Description We are looking to hire an Office Manager and a Medical Office Receptionist to join our team! Both positions are for immediate hire. There is some room for salary negotiation. Office Manager hours 9-5 p.m., Receptionist 10-6:30 p.m., Monday through Friday Responsibilities: • Greet and attend to clients, • Answer multi-line phone calls, • Schedule clients, • Manage clients' charts, records, and information, • Maintain the front desk, • Keep clients' records confidential using HIPAA policies, • Direct clients to the appropriate provider, • Obtain insurance authorizations, • Previous experience in administrative services or other related fields, • Ability to prioritize and multitask, • Strong organizational skills, • Deadline and detail-oriented, • Strong leadership qualitiesCompany DescriptionMental health clinic offering OMHC, PRP, and Substance Abuse services.Mental health clinic offering OMHC, PRP, and Substance Abuse services.

Job Description:\n\nSalary: $25 - $45 per hour DISCLOSURE - MULTI-EMPLOYER ROLE: This W-2 hourly Operations Manager position includes responsibilities that span across the following three organizations, all under shared leadership: FOCUS #1 Community Wellness Outpatient Mental Health Center FOCUS #2 Lighthouse Behavioral Health Center FOCUS #3 Freedom Healthcare You will maintain separate W-2 employment relationships with each organization and will receive individual payroll compensation from each entity based on the time worked and services provided for their respective programs. This means you will be an official employee of all three companies, with hours, responsibilities, and compliance obligations tracked separately for each. This role is structured as a 40-hour per week position, with a portion of the the total weekly hours allocated to each organization. While day-to-day supervision and scheduling will be coordinated centrally to support integrated care, each employer will manage its own onboarding, HR, and compliance processes in accordance with applicable laws and organizational policies.DISCLAIMERS: The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to perform the job successfully. Job responsibilities may be modified or expanded over time, and the company will inform the employee of any such changes. DIVISION: Operations ACCOUNTABLE TO: Chief Operations Officer (CEO in the absence of Chief Operations Officer) CLASSIFICATION: This is a full-time, W-2 employee position totaling 40 hours per week, worked over three scheduled days, with hours allocated across three affiliated companies as follows:Freedom Health Care Freestanding General Primary Care Clinic (FHFSGC):Part-time, W-2 employee approximately 4 hours per week (10% of total weekly hours)Community Wellness Outpatient Mental Health Center (CWOMHC):Part-time, W-2 employee approximately 18 hours per week (45% of total weekly hours)Lighthouse Behavioral Health Center (LHBHC):Part-time, W-2 employee approximately 18 hours per week (45% of total weekly hours) WORK SCHEDULE:(Monday Friday, 8:00 AM 5:00 PM):8:00 AM 8:10 AM Team check-in and daily planning8:10 AM 8:40 AM Participate in Operations Division leadership meeting8:40 AM 11:40 AM Conduct six (6) 30-minute clinical supervision sessions (or use time for candidate interviews or operations support)11:40 AM 12:20 PM Lunch12:20 PM 1:20 PM Weekly standing meetings with COO, HR, or finance (based on day)1:20 PM 2:50 PM Conduct six (6) 15-minute client observations for supervisee quality monitoring2:50 PM 4:50 PM Conduct four (4) 30-minute client-facing sessions (H0001/90791 or follow-up) with real-time ICANotes documentation4:50 PM 5:00 PM Team wrap-up and end-of-day troubleshooting COMPENSATION RANGE:Compensation for this position ranges from $28.00 to $45.00 per hour, and is commensurate with experience, expertise, verified credentials, and available company budget. In addition to hourly wages, eligible employees may receive a comprehensive benefits package that includes: Paid Time Off (PTO) Family and Medical Leave Health, Medical, and Dental Insurance Reimbursement or health insurance coverage, as available Supplemental Health and Disability Insurance Options Retirement Savings Plan Professional Development Support and Continuing Education OpportunitiesANTICIPATED TRAVEL: 10% of the time. There is no additional compensation for travel. PHYSICAL DEMANDS:Walking and standing during rounds, site visits, and staff monitoringProlonged desk work for documentation review and EHR navigationOccasional lifting of materials or supplies (up to 25 lbs) WORKING CONDITIONS:Behavioral health clinic and residential group home environmentsFast-paced and compliance-driven work settingMust be available for scheduled on-call coverage and weekend responsiveness COMPETENCIES AND SKILLS:Experience overseeing both residential and outpatient servicesFamiliarity with ICANotes or similar EHR platformsTraining in trauma-informed care, motivational interviewing, and harm reductionMinimum 5 years of experience in clinical and operational leadership in behavioral health settingsFamiliarity with COMAR 10.47 regulations, Medicaid billing, and accreditation standards (CARF, OHCQ, CSA)Strong leadership, communication, and documentation review skillsBoard-approved Clinical Supervisor credentialExperience with Medicaid documentation and behavioral health billingFamiliarity with CARF or Joint Commission accreditation standardsExperience supervising clinical interns and pre-licensed professionals LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS:Masters degree in counseling, social work, psychology, or related behavioral health disciplineCurrent Maryland licensure as LCPC, LCSW-C, LCADC, LGADC, or equivalentBoard-approved clinical supervisor status under MD Board of Professional Counselors and Therapists FOCUS #1: ACCOUNTABLE FOR: Administrative oversight and clinical supervision of the outpatient mental health center (OMHC), ensuring compliance with COMAR, maintaining documentation standards, overseeing multidisciplinary staff, and directing service delivery CLASSIFICATION: Part-time, W-2 employee approximately 18 hours per week (45% of total weekly hours) ALTERNATE TITLE(S): OMHC Administrator, Clinical Program Director, Clinical Supervisor COMPANY: Community Wellness Outpatient Mental Health Center Community Wellness Outpatient Mental Health Center (CWOMHC) is a person-centered behavioral health organization committed to improving the mental and emotional well-being of individuals and families across our community. We offer a full continuum of outpatient servicesincluding therapy, psychiatric evaluation, medication management, and care coordinationdesigned to meet the diverse needs of our clients in a compassionate and culturally responsive environment. CWOMHC supports holistic recovery by integrating somatic, behavioral, and rehabilitative care. Our interdisciplinary team is dedicated to fostering resilience, dignity, and empowerment through trauma-informed, evidence-based practices. We serve children, adolescents, and adults with a wide range of behavioral health conditions, always with a focus on accessibility, community connection, and client choice. COMPANY WEBSITE: COMPANY PHONE NUMBER: (667) 309-9920 HUMAN RESOURCES DEPARTMENT PHONE NUMBER: (667) 309-9920 EXT 10 HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS: FOR: All OMHC staff SUMMARY OF POSITION RESPONSIBILITIES: The Program Director & Clinical Supervisor for CWOMHC provides executive oversight of clinical operations, administrative systems, staff supervision, and regulatory compliance for the organizations outpatient mental health clinic (OMHC). This dual-role position is responsible for ensuring the continuity of clinical services, monitoring staff performance, managing program quality and efficiency, and fulfilling the duties as required under COMAR 10.21.20.10 and COMAR 10.21.17. The role ensures that clients receive clinically appropriate, timely, and coordinated mental health services while maintaining compliance with Maryland state regulations, audit standards, and ethical practices. COMAR REGULATORY RESPONSIBILITIES Per COMAR 10.21.20.10 Program Director RequirementsBe a licensed mental health professional, or hold a masters degree in:Mental healthHealth servicesBusiness administrationBe employed at least 20 hours per week at the OMHCResponsible for:Ensuring administrative requirements of COMAR 10.21.17 are metFulfilling all OMHC programmatic requirementsProviding continuity of service when clinical staff are unavailableImplementing a system of clinical supervision for all treatment staffDemonstrating knowledge of all regulatory requirements for the operation of the OMHC Clinical Supervisor ResponsibilitiesProvide clinical oversight and supervision to licensed and unlicensed clinical staffReview and co-sign treatment plans, progress notes, assessments, and documentation as requiredProvide regular supervision sessions in accordance with board and payer guidelinesApprove clinical content for audits and Medicaid billingSupport clinician performance development, compliance, and quality assurance SCHEDULED DUTIES AND RESPONSIBILITIES: Administrative OversightManage day-to-day operations of the outpatient mental health centerSupervise front desk, intake, scheduling, and patient access functionsEnsure compliance with appointment timeliness, client assignment, and documentation trackingFacilitate weekly staff meetings and department-specific huddles Clinical SupervisionProvide weekly/biweekly clinical supervision to LMSWs, LGPCs, and internsGuide staff in assessment, diagnostic formulation, treatment planning, and crisis interventionMonitor service documentation for 90791, 99214, 90837, 90832, and H0032 codesEnsure that all documentation meets Medicaid and COMAR audit readiness standardsTrain and mentor clinicians in real-time documentation and integrated service delivery Quality Assurance & ComplianceEnsure all regulatory requirements are met for documentation, licensure, supervision, and patient safetyMonitor and audit treatment plans, EHR entries, and clinical workflowsCollaborate with billing, compliance, and HR to maintain records for state inspectionsPrepare for CARF, OHCQ, and Medicaid audits and lead corrective action plans Interdisciplinary CollaborationCoordinate closely with psychiatric, nursing, care coordination, and peer support teamsParticipate in treatment team meetings and clinical case reviewsAssist with integration of behavioral health and primary care efforts with partnering organizations UNSCHEDULED DUTIES AND RESPONSIBILITIES:Troubleshoot staff or client-related issues as they ariseSupport recruitment and onboarding of new staff and clinical internsAttend community stakeholder or provider network meetings as a representative of CWOMHCProvide leadership during internal or external crises impacting clinical care FOCUS #2: ACCOUNTABLE FOR: The overall clinical and administrative management of Lighthouse Behavioral Health Centers licensed and residential behavioral health programs, including regulatory compliance, staff supervision, clinical quality, client outcomes, and fiscal accountability CLASSIFICATION: Part-time, W-2 employee approximately 18 hours per week (45% of total weekly hours)ALTERNATE TITLE(S): Clinical Director, Program Administrator, Clinical Supervisor COMPANY: Lighthouse Behavioral Health Mental Health Center Lighthouse Behavioral Health Center is a community-based mental health organization dedicated to empowering individuals and families through accessible, compassionate, and evidence-based behavioral health services. We specialize in providing person-centered care for children, adolescents, and adults facing emotional, behavioral, and substance use challenges. Our programs include outpatient therapy, psychiatric care, intensive in-home services, case management, and substance use treatment, including Medication Assisted Treatment (MAT). At Lighthouse, we believe in the power of integrated care, clinical excellence, and cultural humility to support long-term wellness and recovery. Guided by our mission to serve with empathy and integrity, we are proud to walk alongside our clients on their path to healing and stability. COMPANY WEBSITE: COMPANY PHONE NUMBER: (667) 400-6206 HUMAN RESOURCES DEPARTMENT PHONE NUMBER: (667) 400-6206 EXT 10 HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS: FOR: All SUD staff SUMMARY OF POSITION RESPONSIBILITIES: The Operations Manager for Lighthouse Behavioral Health Center fulfills the regulatory roles of Clinical Director, Program Administrator, and Clinical Supervisor across residential and outpatient substance use disorder treatment services. This position is responsible for supervising clinical and administrative teams, ensuring compliance with COMAR Title 10.47 (Substance Use Treatment Services), overseeing daily operations, and ensuring that client services are delivered effectively, ethically, and in alignment with State regulations and accreditation standards. This leadership position provides direction for MAT, SUD, and SUD residential treatment programs all managed under Lighthouse Behavioral Health Center, LLC. REGULATORY ROLES & RESPONSIBILITIES: Clinical Supervisor per COMAR 10.47.01.06 & 10.47.02.06Serve as the designated Clinical Supervisor for all licensed treatment programsMust hold:A masters degree in counseling or related field, andLicensure or certification as an alcohol and drug counselor (e.g., LCADC, LGADC, LCPC), orBoard-approved supervision credentialsOversee delivery of clinical services, including documentation and direct care supervisionProvide clinical supervision to multidisciplinary staff including licensed counselors, interns, and support staffMay carry a small caseload at the discretion of the COO Program Administrator per COMAR 10.47.01.04Ensure all services are delivered in compliance with COMAR and funding requirementsOversee staffing plans, shift coverage, and 24/7 residential operationsEnsure staff are trained in CPR, crisis intervention, and behavioral support strategiesServe as the point of contact for licensing entities, MCOs, and accrediting bodiesMaintain documentation readiness for OHCQ, CSA, CARF, and internal audits Clinical DirectorProvide oversight and leadership for all clinical programming and therapeutic interventionsApprove treatment plans, assessments, and discharge planning activitiesMonitor utilization review and case assignmentsEnsure trauma-informed, culturally responsive care deliveryGuide implementation of evidence-based and recovery-oriented practices SCHEDULED DUTIES AND RESPONSIBILITIES: Clinical OversightSupervise daily clinical activities, including therapy sessions, group programming, and treatment planningReview and co-sign documentation as required for unlicensed or provisionally licensed staffLead clinical case reviews and staff development huddlesEnsure service codes such as H0024, H0038, W7330, W7350, 99214, and H0001 are used appropriately and documented accurately Administrative OperationsOversee facility readiness, compliance with safety protocols, and emergency preparednessCoordinate staffing schedules to ensure round-the-clock supervision at residential sitesManage residential census and ensure timely service initiation for new admissionsLead weekly operations and quality assurance meetings Staff Supervision & Performance ManagementConduct staff evaluations, manage corrective action plans, and oversee onboardingTrain and supervise Psychiatric Mental Health Nurse Practitioners, Addictions Counselors, Co-Occurring Disorder Counselors, Registered Peer Supervisors, Social Work SupervisorsMaintain clinical supervision logs and sup

The Starting Hourly Rate / Salario por Hora Inicial is $17.The Pay Range / Rango salarial is $17.Working at Target means helping all families discover the joy of everyday life.We bring that vision to life through our values and culture.Seasonal Specialty Sales Roles: A sales force of specialized co

ABOUT FULL CIRCLE SOLUTIONS, INC.We take pride in having helped clients and customers, in both the public and private sectors, capitalize on the advantages of the newest technologies.We are currently serving a wide range of clients including local businesses, major international corporations, the Ci

The Starting Hourly Rate / Salario por Hora Inicial is $17.The Pay Range / Rango salarial is $17.Working at Target means helping all families discover the joy of everyday life.We bring that vision to life through our values and culture.Seasonal Specialty Sales Roles: A sales force of specialized co

Cover for reception desk as needed.

The Starting Hourly Rate / Salario por Hora Inicial is $17.The Pay Range / Rango salarial is $17.Working at Target means helping all families discover the joy of everyday life.We bring that vision to life through our values and culture.Seasonal Specialty Sales Roles: A sales force of specialized co

Must be comfortable providing administrative support and working at a front desk and being the face of an organization.

The Starting Hourly Rate / Salario por Hora Inicial is $17.The Pay Range / Rango salarial is $17.Working at Target means helping all families discover the joy of everyday life.We bring that vision to life through our values and culture.Seasonal Specialty Sales Roles: A sales force of specialized co

Our client, a leading firm in the construction and design-adjacent space, is seeking an on-site Project & Office Manager to join their team in Elkridge, MD.

The Starting Hourly Rate / Salario por Hora Inicial is $17.The Pay Range / Rango salarial is $17.Working at Target means helping all families discover the joy of everyday life.We bring that vision to life through our values and culture.Seasonal Specialty Sales Roles: A sales force of specialized co

This person will be reporting to the Office Manager and responsibilities include, but are not limited to: Schedule appointments and manage calendars. Associates Degree + 10 years of office administration experience, 3 of which working with Executive level managers.

The Starting Hourly Rate / Salario por Hora Inicial is $17.The Pay Range / Rango salarial is $17.Working at Target means helping all families discover the joy of everyday life.We bring that vision to life through our values and culture.Seasonal Specialty Sales Roles: A sales force of specialized co

Genesis HealthCare - JobID: 29877 [Medical Office Assistant] As a Receptionist at Genesis HealthCare, you'll: Answer all incoming calls professionally and courteously and redirect them appropriately; Kindly welcome, greet and direct patients, visitors, and guests; Coordinate outgoing and incoming ma

The Starting Hourly Rate / Salario por Hora Inicial is $17.The Pay Range / Rango salarial is $17.Working at Target means helping all families discover the joy of everyday life.We bring that vision to life through our values and culture.Seasonal Specialty Sales Roles: A sales force of specialized con

ComForCare - JobID: 100-166867566 [Medical Office Assistant] As an Administrative Assistant at ComForCare, you'll: Assist with administrative tasks such as scheduling appointments, managing calendars, and organizing files; Coordinate communication between staff members and clients, ensuring timely a

Crestline Hotels and Resorts - JobID: 600-274975961 [Guest Service / Concierge] As a Front Desk Agent at Crestline Hotels and Resorts, you'll: Greet guests warmly and manage check-in/check-out processes efficiently; Handle guest inquiries and provide accurate information about hotel services and loc

Aimbridge Hospitality - 411 S Central Ave [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer gu

Administrative Support Specialist.Provides administrative support to a funeral home, cemetery, crematory or a combination of these facilities.Assists with special projects, research, and resolving problems.Schedules meetings, drafts memos, transcribes notes, creates presentations, generates reports,

Home Depot - 2501 CLEANLEIGH DRIVE [Retail Cashier / Team Member] As a Cashier at Home Depot, you'll: Provide customers with fast, friendly, accurate and safe service; Seek product/project knowledge to provide customers with information and identify selling opportunities; Process checkout or Return

The Colony Healthcare Center, a member of the CommuniCare Family of Companies, is currently recruiting for a Part Time Receptionist to join our team.The position of Receptionist works to maintain a friendly and positive image for the center to callers, visitors, and guests through the responsibility

Under direct supervision and/or according to detailed instructions, policies and procedures, greets and receives visitors and Medical Center employees and refers same to appropriate staff members or department.Operates a multi-line telephone console and takes and relays messages.Education: High Scho