Operations and Administrative Coordinator
hace 24 horas
Baltimore
Associated Black Charities (ABC) is seeking a highly organized, dependable, and community-oriented Operations & Administrative Coordinator to support the daily operational and administrative functions of the organization. This position plays a critical role in ensuring the smooth coordination of office administration, front desk operations, communications, executive scheduling, event support, and organizational logistics. Reporting directly to the Director of Administrative and Operational Excellence, the Operations & Administrative Coordinator provides day-to-day administrative support to the Director and broader ABC team while also supporting the President & CEO with calendar coordination, meeting logistics, and select external engagements. The Coordinator serves as one of the first points of contact for visitors, partners, vendors, board members, and community members engaging with ABC. The ideal candidate is professional, welcoming, detail-oriented, discreet, adaptable, and able to manage multiple priorities in a fast-paced nonprofit environment. They should possess strong communication and customer service skills, sound judgment, excellent follow-through, and a commitment to supporting ABC's mission of advancing racial equity and strengthening Black communities. Key Responsibilities Front Desk and Reception Operations Serve as the front desk representative and first point of contact for visitors, callers, partners, and guests. Welcome visitors in a professional and hospitable manner and notify staff of arrivals. Manage incoming calls, route inquiries appropriately, and provide accurate information regarding organizational programs and services. Monitor and maintain front desk coverage during business hours. Receive, sort, and distribute incoming mail, deliveries, and packages. Maintain visitor logs, sign-in procedures, and general office reception standards. Support scheduling and coordination of conference rooms and shared meeting spaces. Assist with maintaining a clean, welcoming, and organized front office environment. Help ensure office hospitality for meetings, trainings, and events, including refreshments and guest support. Administrative and Operational Support Provide day-to-day administrative support to the Director of Administrative and Operational Excellence and broader ABC team. Maintain organized digital and physical filing systems, records, and operational documents. Assist with document preparation, copying, scanning, data entry, and record management. Prepare basic correspondence, reports, meeting agendas, and operational materials using Microsoft Office. Support calendar coordination, meeting scheduling, and internal administrative logistics. Assist with maintaining organizational databases, spreadsheets, trackers, and other recordkeeping systems. Help monitor operational workflows and support process improvements where appropriate. Support internal operational procedures and administrative systems. Executive Scheduling and CEO Support Support the President & CEO with calendar management, meeting scheduling, appointment coordination, and day-to-day schedule organization. Coordinate internal and external meetings with staff, board members, community partners, vendors, funders, public officials, and other stakeholders as needed. Confirm meeting details, including dates, times, locations, virtual links, attendees, travel time, and other logistical requirements. Identify and communicate scheduling conflicts, competing priorities, and time-sensitive requests; exercise sound judgment when escalating issues or recommending adjustments. Track invitations, RSVPs, event details, speaking engagements, and follow-up items related to the CEO's schedule. Prepare or organize meeting materials, briefing documents, agendas, and other information needed in advance of select meetings and engagements. Attend select meetings, community events, conferences, or external engagements with the President & CEO when requested and provide administrative or logistical support on site. Maintain appropriate confidentiality and discretion when handling executive scheduling, communications, documents, and sensitive organizational information. Office Management and Coordination Monitor office supply inventory levels and coordinate purchasing and restocking needs. Assist with vendor communication and coordination related to office operations and maintenance. Ensure office equipment and technology are functioning properly and report issues as needed. Support general office upkeep, organization, and workspace readiness. Assist with coordinating building access, meeting room setup, and office logistics. Help maintain operational efficiency and support a positive workplace environment. Event and Program Support Assist with planning and coordination of meetings, trainings, workshops, conferences, and community events. Support event logistics including setup, breakdown, registration, attendance tracking, and material preparation. Help coordinate timelines, supply management, and event readiness activities. Provide on-site operational support during events and programs, including select evening and weekend engagements. Assist with participant communications and follow-up activities. Support hospitality and guest experience efforts during organizational events. Maintain accurate event records, files, and documentation. Communications and Community Engagement Support Support internal communications and coordination across departments. Assist with responding to general organizational inquiries via phone and email. Help support outreach and communications efforts related to organizational activities and events. Maintain professional and respectful communication with staff, board members, partners, vendors, and community stakeholders. Represent ABC professionally and positively in all interactions, including when accompanying organizational leadership at external engagements. Research and General Support Conduct basic research and information gathering as assigned. Support operational projects and special assignments as needed. Assist with maintaining program and operational records. Provide flexible administrative support across departments based on organizational needs. Participate in team meetings, trainings, and organizational activities. Qualifications Required Qualifications High school diploma or equivalent required; some college coursework preferred. Strong organizational skills with attention to detail and accuracy. Excellent verbal, written, and interpersonal communication skills. Professional customer service and phone etiquette skills. Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint. Ability to manage multiple priorities, calendars, and deadlines in a fast-paced environment. Strong reliability, punctuality, accountability, and follow-through. Ability to maintain professionalism, confidentiality, and discretion. Ability to exercise sound judgment and communicate appropriately when priorities or schedules change. Ability to work collaboratively and supportively as part of a team. Commitment to the mission, values, and work of Associated Black Charities. Ability to work in person with occasional evening or weekend availability for meetings and events. Preferred Qualifications Previous experience in administrative support, receptionist, customer service, office operations, or coordinator roles. Experience supporting executive calendars, scheduling meetings, coordinating appointments, or providing executive/leadership support. Experience supporting nonprofit organizations, community initiatives, or event coordination. Familiarity with Microsoft Outlook calendars, office technology, databases, and scheduling systems. Experience managing front desk or reception responsibilities. Interest in racial equity, community engagement, and nonprofit work. Core Competencies Organizational excellence, calendar management, and time management. Professionalism and strong customer service orientation. Front desk and visitor engagement skills. Verbal and written communication abilities. Reliability, initiative, accountability, and follow-through. Confidentiality, discretion, and sound judgment. Adaptability and problem-solving skills. Ability to prioritize and manage competing responsibilities. Collaboration and team support. Attention to detail and accuracy. Positive attitude and willingness to learn. Work Environment This position is office-based and requires regular in-person attendance at ABC offices and organizational events. The role may also require attendance at off-site meetings, community engagements, and select events with organizational leadership. Occasional early morning, evening, and weekend support may be required for special events, trainings, meetings, or community programs. Opportunity This position offers an excellent opportunity for an emerging professional seeking hands-on experience in nonprofit administration, operations, executive scheduling, event coordination, and organizational management while contributing to meaningful work that advances racial equity and strengthens Black communities throughout the region.